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From Dubai to Cape Town was our 4th cruise on Regent and our second on The Voyager with the last one being Asia in early 2014. What a difference a year and a half and a corporate take over makes. There is an entire level of service gone from the restaurants i.e. runners or bus boys; so there is no one to clear and set the tables other than the wait staff who are now extremely over worked. Even the Maitre'Ds are pitching in to clear and set the tables even in the specialty restaurants which leaves diners waiting at the entrance ungreeted and unseated. The staff has not had the detailed Four Season's training that was previously done. There seems to be a orchestrated "slow down" on pouring of coffee and wine. The wine list quality has dropped some; but is acceptable. The pre dinner canapes at the start of the cruise consisted of chips and pretzels. After complaints, some canapes were added. Cocktails are still a good pour. We ate most of our meals in Compass Rose and specialty restaurants. The menu variety of CR was fine; the Signature and Prime 7 menu stayed pretty much the same. Prime 7 was disappointing as the steaks and prime rib were tough. The top deck buffet was more of a "feeding frenzy" which says more about the passengers than the ship or the crew. This was the rudest group of people we have ever cruised with. Norwegian Cruise Line must be marketing to a different client base. The day time on board activities are old and tired - Bingo, Bago, Bridge, Quilting, Trivia. Sounds like a nursing home. As for the Officers, there is very little done in public relations. There is minimal "meeting and greeting" expect for the cocktail party. Would be nice to see the GM and Captain "working the room" so to speak. I can't say enough about our cabin crew in 947 - Derlen and Edgar. They worked very hard and our cabin was in top shape. In fact, the entire crew is working extremely hard and are, in my opinion, over worked. The Jean Ann Ryan dancers and the Regent band were the best we've experienced on any cruise. We were disappointed enough in the cut backs on this cruise, that we did not book another one. We had previously booked a cruise in May on The Voyager and we'll see if improvements have been implemented. The overall conversation among returning cruisers is that things are not as good and detailed oriented as before and that the ship is short staffed. We hate to see Regent sink into mediocrity.

So sad to see something so wonderful go down the tubes.

Seven Seas Voyager Cruise Review by kustearns@roadrunner.com

106 people found this helpful
Trip Details
  • Sail Date: November 2015
  • Destination: Africa
  • Cabin Type: Deluxe Suite
From Dubai to Cape Town was our 4th cruise on Regent and our second on The Voyager with the last one being Asia in early 2014. What a difference a year and a half and a corporate take over makes. There is an entire level of service gone from the restaurants i.e. runners or bus boys; so there is no one to clear and set the tables other than the wait staff who are now extremely over worked. Even the Maitre'Ds are pitching in to clear and set the tables even in the specialty restaurants which leaves diners waiting at the entrance ungreeted and unseated. The staff has not had the detailed Four Season's training that was previously done. There seems to be a orchestrated "slow down" on pouring of coffee and wine. The wine list quality has dropped some; but is acceptable. The pre dinner canapes at the start of the cruise consisted of chips and pretzels. After complaints, some canapes were added.

Cocktails are still a good pour. We ate most of our meals in Compass Rose and specialty restaurants. The menu variety of CR was fine; the Signature and Prime 7 menu stayed pretty much the same. Prime 7 was disappointing as the steaks and prime rib were tough. The top deck buffet was more of a "feeding frenzy" which says more about the passengers than the ship or the crew. This was the rudest group of people we have ever cruised with. Norwegian Cruise Line must be marketing to a different client base.

The day time on board activities are old and tired - Bingo, Bago, Bridge, Quilting, Trivia. Sounds like a nursing home. As for the Officers, there is very little done in public relations. There is minimal "meeting and greeting" expect for the cocktail party. Would be nice to see the GM and Captain "working the room" so to speak. I can't say enough about our cabin crew in 947 - Derlen and Edgar. They worked very hard and our cabin was in top shape. In fact, the entire crew is working extremely hard and are, in my opinion, over worked. The Jean Ann Ryan dancers and the Regent band were the best we've experienced on any cruise.

We were disappointed enough in the cut backs on this cruise, that we did not book another one. We had previously booked a cruise in May on The Voyager and we'll see if improvements have been implemented. The overall conversation among returning cruisers is that things are not as good and detailed oriented as before and that the ship is short staffed. We hate to see Regent sink into mediocrity.
kustearns@roadrunner.com’s Full Rating Summary
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Cabin Review

Deluxe Suite
Cabin G 947
Cabin was a bit worn but clean. House keeping staff did a great job. Rusty water came out of the bathtub pipes when my husband was washing his shoes. Balcony door and a couple of lights that went out during the cruise were repaired promptly. Wish I could have done something about the guy on the other side of the wall who snored so loudly that he made cattle restless at 50 miles. It was so bad a couple of nights that I had to sleep on the sofa. Thank goodness, The Voyager had a long enough sofa to sleep on. Closet and storage space is adequate. The balcony chairs were the most comfortable ones in the cabin. The barrel chairs, not so much. We were coming up on Christmas, but 2 weeks of nothing but Christmas music on the TV and about the ship is too much.
Deck 7 Suite Cabins