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10 Princess Brisbane Cruise Reviews

We’ve done a few cruises with other liners and they were so much better than the Princess if you are between 70 - 90 yrs old, then this slow paced ship is designed for you it was boring. The same program almost every day. The constant ... Read More
We’ve done a few cruises with other liners and they were so much better than the Princess if you are between 70 - 90 yrs old, then this slow paced ship is designed for you it was boring. The same program almost every day. The constant pushing and harassment to get you to buy on board all the very overpriced things suggesting markdowns, discounts, buy buy buy! The staff are friendly enough, it’s not their fault, it’s the sales pitch their forced to do. Raffles to win was one way to get you in. There were many ‘evemts’ Daily, enticed to get you to buy more! This never happened on the other cruises. The food was also boring. No variety. I’ve been on a few cruises and this one has to be the worst when it comes to selection or choices. If you want lactose free milk, you had to ask for it especially. It was never an option next to the breakfasts where it should be. There were no lactose free cheese, yoghurt or ice cream. Yeti when we booked we were given the option to select food requirements and this was suggested that it was already a part of their every day food choices! I received an email stating that lactose free will be available. For gluten free needs, there was one little section with the same food in it daily! I’m not gluten free but would hate to be as 8 know someone with coeliacs disease and she gets very sick if she eats gluten! So having such very little food options would be a dreadfully long cruise with the boring selections! It reawas very disappointing. I’m never a complainer with anything and will always make do with what we have but this really needed to be mentioned! The movies by the stars, was a huge screen at the end of an open deck pool area. So you can imagine how noisy it was! You couldn’t watch a movie at all during the day as you couldn’t hear it, it was just noise in the background over people talking loudly or kids in the pool. The evening movies were better but you had to fight to get a good spot to see it clearly as most of the deck chairs were on the level of the pool and they had this fountain in the middle (which was never used except for special events!) and you had to battle to see through rails, bars, decorative trees and so on. So it was really poorly designed to see around it. The best seats were near the smokers deck and we had to put up with inhaling their second hand smoke or sit somewhere we couldn’t see the screen well! The theatre where we had most of the main entrainment held, was badly designed. If weren’t lined up an hour early, you were either unlucky to get a seat at all, or got one of the crappy seats on the front several rows to either side which you couldn’t see the show anyway! That’s when the seats were not broken! For a new ship, I really felt there was so much poor design of the layout. Other than all of this, I did find that most of the staff were wonderful! Read Less
Sail Date March 2019
We chose this cruise as it was short and left from our home city. We had not been on a cruise before. After this cruise, I would not recommend that anyone affected at all by motion sickness book a cruise, even with the medications ... Read More
We chose this cruise as it was short and left from our home city. We had not been on a cruise before. After this cruise, I would not recommend that anyone affected at all by motion sickness book a cruise, even with the medications available for purchase in chemists. The activities available on a cruise, particularly outdoor activities for children, are significantly affected by the weather, so a cruise in poor, cool or rough weather conditions can rule out all swimming and deck activities. Our shore excursion was also markedly impacted by the weather, with none of the water activities we paid for being available on the day at Hamilton (snorkelling, kayaks etc). This left only beach swimming and using the pool, activities not worth the hundreds of dollars the excursion cost us. It is also a very lengthy process to get to shore locations- it took 2 hours to get from Hamilton back to the Princess in poor weather, and required 2 boat trips and a bus ride. Coffee drinkers should also note that the free coffee on the Princess is terrible, and the coffee which you can buy only marginally better. This might sound petty, but those who are regular coffee drinkers will understand how crushing four days with absolutely terrible coffee can be!! Read Less
Sail Date March 2018
Sea Princess New Zealand Cruise 4-18 Jan 2018 CABIN A620 Norovirus Sea Princess motto should be changed from "Come back new" to "Come back poor and barely alive". Having had twelve cruises with several cruise ... Read More
Sea Princess New Zealand Cruise 4-18 Jan 2018 CABIN A620 Norovirus Sea Princess motto should be changed from "Come back new" to "Come back poor and barely alive". Having had twelve cruises with several cruise lines we are fairly aware of what to expect when cruising. We saw news headlines stating that the Sea Princess had had approximately 200 passengers ill with the norovirus but measures were being undertaken to disinfect/sanitise the ship while returning to Brisbane and while in port prior to departure for the cruise we were booked on. Considering how infectious and dangerous this virus is my wife and I boarded the ship with some confidence that the crew had undertaken a rigorous cleaning of the ship. We also disinfected our cabin with Glenn 20 as an added precaution. All went well until late on day four when I came down with the Norvovirus. Obviously somebody had not been as rigorous as they should have been when cleaning the ship. During the next four days I was very ill, visiting ships doctor on several occasions, had two cannula's inserted for various reasons, high temperature and anti vomiting medication. All of these visits amounted to over $1000 in medical fees and included a $3.88 charge for an adult nappy when I asked for one to protect the new mattress that Princess were boasting about and had just installed as part of the recent refit the ship had undergone. Part of the treatment for norovirus is isolation of the passengers, but during the entire time I had the virus my wife still shared toiled facilities, shower and hand basin, but.. she was still allowed to roam the ship, go ashore, eat in all restaurants attend the theatre etc. This to me indicated how little the ships senior officers understood the word "isolation" and the contempt they showed to fellow passengers on the ship, some of whom were recovering from chemotherapy, aged and young children. You would think after only a week or so since the first outbreak they would have made wiser decisions. While I could go on about the lack of concern from senior staff who were quick to ignore the illness we had it on good authority that I was not the only case, but when staff were questioned their silence said it all. Once partly recovered with three ports remaining I was well enough to make the following observations on this cruise. a. If you are coming for romantic dinners in the more upper class restaurants ie. Traviata, Rigoletto forget it. Tables for two are practically non existent, and your choice is "Shared dining" or "shared dining". Initially shared dining was satisfactory but as the cruise progressed table numbers went from 6 to 12. Very hard to eat when the person next to you has their elbow in your soup. Food very average b. If you needed Senior staff (if there were any) were very scarce. I also noted while you are not spending money on excursions you receive notes asking why not but if you are on your death bed with an illness no one comes near, not even a note to ask if you are feeling better. As all novovirus have to be reported ignorance is not an excuse. c. Starboard side of ship deck 7 near where smokers hang out, be prepared for foulest sewer smell you can get. Some nights this stench actually made it up to deck 11 and we had to close our door. d. Food served at salmonella bar, oops! Horizon Court Buffet very average except for vegetable soup, which was served under several different names throughout the cruise. We also noted cold meats, cheeses and salads were placed in serving areas at least one to two hours before service began (good luck eating that). e. New mattresses, while comfortable, were hot to sleep on. Luckily we had a balcony so opening the door, when the sewer stench was blowing the other way, solved this problem. Those passengers with inside cabins that we talked to were not so lucky complaining about hot mattresses. Pillows smelt of sweat on a few occasions and on two days the sheets had some not pretty stains on them. f. Shows on the Sea Princess that I was able to watch were very disappointing except for one. I think there were no shows for the first two nights because cast were rehearsing, surely this should have been done before the cruise started. Last night no show so if my maths are right that is 22% of nights no shows. Theatre very small so unless you arrived 45 minutes before start of show no seats were available. You could go view show on a large screen but this just gave the crew more opportunity to load you up with very expensive drinks. All in all this is one cruise line that cares little for its paying passengers and is very much overpriced for what you get. The services, food, entertainment are average at best and the ship, while it looks good on the surface is showing its age, rust is not removed it is painted over unlike other cruise ships we have been on where great care to ongoing maintenance is taken. My closing comment is if you choose to cruise with Princess don't say you were not warned. This cruise nearly put us of cruising for life. We will be sailing with more reputable lines that we are familiar with in the future. Recommend this line if you need to lose weight, I lost over 3 kilos when I had the virus. Read Less
Sail Date January 2018
This is not going to be a glowing review of what a nice cabin we had, what good food, etc. because it was a horrible two week holiday cruise on the Sick...Sea Princess. My review is about the deplorable conditions and lack of ... Read More
This is not going to be a glowing review of what a nice cabin we had, what good food, etc. because it was a horrible two week holiday cruise on the Sick...Sea Princess. My review is about the deplorable conditions and lack of accountability on the Sea Princess that allows for the spreading of the norovirus. Our cruise ended today (January 4, 2018) as we arrived back in the port of Brisbane after sailing around New Zealand. To my surprise, all the local radio and Brisbane television stations were broadcasting on the news that over 200 cases of norovirus were reported on this cruise of the newly refurbished Sea Princess. I don’t think the news broadcasts though did a good job of telling the whole story. Many passengers did not report being sick because if they did, they would be required to pay outrageous medical bills and be quarantined in their cabins for days missing out on the voyage. My guess is there could have been way over 200 cases, maybe hundreds more. The Captain claimed nothing like the numbers the press were reporting. Every day he announced the number of cases which varied from 18 to 44. A far cry from what the press were claiming. I saw first hand on four occasions people throwing up in public spaces and barf bags were in abundance on staircase railings even during calm seas. Having cruised for many years I have never seen anything like this! The cruise over Chrismas and New Year’s was spoiled especially for many sick people and their companions and no apologies were ever made...the passengers got all the blame for not washing their hands well enough! Other passengers were in fear that they may be the next to come down with the virus. All the while the ship was not ship-shape by any means allowing germs to spread. It was dirty in so many places, some examples being the dining rooms and Horizon Court buffet all had new carpets that never seemed to be vacuumed so tufts of carpet were everywhere; the outdoor grill and swimming pool areas had sticky decks where drinks had been spilled and food dropped and no one rushing to clean up for days; food handling taken over by attendants in buffet but not enforced with passengers helping themselves; babies in the pool in dirty diapers. With the norovirus on the ship you would think the crew would be doing everything in their power to try to get the epidemic under control but they certainly did not and seemed totally disinterested. There is good reason for calling this just another Pademic Princess Cruise. It certainly would behoove Princess to really clean up their ships and lacksidaysical ways. Other cruise lines do not have these serious health issues at the rate of Princess. Yes...I am angry! Sad too that what should have been a wonderful cruise was my worst cruise ever. Concerned as well that many elderly people put their lives at risk by sailing on the Sea Princess and becoming very sick. Now being home and seeing on television that our cruise was much worse than the Captain made it out to be makes me feel Princess just does not care. Instead of ‘Coming Back New’ as Princess claims in their advertising, the passengers ‘Came Back Screwed.’ Time for Princess to be honest with passengers and take some responsibility for the norovirus on their ships. Read Less
Sail Date December 2017
We wanted a 10 day cruise at this time of year but it turned out a nightmare.The start was reception they were so rude,I have never been treated so badly. 2 days into trip I took ill they put it down as the virus which I say was food ... Read More
We wanted a 10 day cruise at this time of year but it turned out a nightmare.The start was reception they were so rude,I have never been treated so badly. 2 days into trip I took ill they put it down as the virus which I say was food polsening as I did not have flue symptoms,they then had the bill up to my cabin before I even got back there and wanted paid straight away $860 for which I told them I would settle my bill before I get off ship so they blocked me from useing my card on board no explaination. They Buffett food was cold you couldn't even get a warm piece of toast.i paid the bill even then the atm wouldn't work and they argued with me and wouldn't believe it wouldn't work until another couple tried to use it no go so they came and told him but no apology so I gave him my card to take from and then he said they don't take that card N.A.B then another staff looked and said yes they do no apology again. Then they did get the virus so we couldn't even make acup of tea ourselves. We had to get them to serve us and still cold food in buffet. They then turned the aircon to freezing we were all complaining and were wearing jumpers some with coats on which we were all getting the sniffles it was so cold. It is a trip to remember and after being treated so bad I am deciding on ever going cruising again I would not recommend this cruise line to anybody go if you want to get sick and make sure you have plenty of money for doctors. Cold buffet, rude staff, freezing cold, people coughing all over you trip we will not forget. Never again on that cruise line not recommended at all. Read Less
Sail Date July 2017
We chose it for a relaxing time for my wife between Hospital treatments, this did not happen owing to ongoing maintenance noise through out the cruise not allowing the wife to get any rest during the day and having to put up with the smell ... Read More
We chose it for a relaxing time for my wife between Hospital treatments, this did not happen owing to ongoing maintenance noise through out the cruise not allowing the wife to get any rest during the day and having to put up with the smell of paint and varnish to annoy her !! As for shore excursions it was an average of 2 hours wait to get off the ship with their " Elite passengers walking straight on to tenders while ordinary passengers had to wait, we also missed Suva completely and we were only compensated $100/Head which would go no where in visiting Fiji again. in Pago Pago exertion was cut short owing to letting Emerald Princess with 3000 passengers pass us in the night and berth before us, so all venues were so busy we had to by pass them and cut shot our time with no compensation. Then to rub salt into the wounds we had to bypass Bay of Islands with no compensation. All this resulted in a over lengthy time at sea. The only good thing we found was the food and some very good staff eg our cabin staff " Arnel " and Dinner waiters " Maria & Mark " E Read Less
Sail Date April 2017
I cannot fault the embarkation, it was quick and easy. Cannot fault the staff. Everyone was extremely pleasant. Cannot fault the cleanliness.....cabin and all amenities were spotless. We had a balcony cabin, it was a tad small, but for ... Read More
I cannot fault the embarkation, it was quick and easy. Cannot fault the staff. Everyone was extremely pleasant. Cannot fault the cleanliness.....cabin and all amenities were spotless. We had a balcony cabin, it was a tad small, but for 2 nights not a problem. The bed was brilliant, the best I have slept on during a cruise. However, from the moment we boarded, there was a lack of everything, from food to entertainment. Everything was closed. Entertainment was zero. During the evening, the entertainment was suited to the over 70's. No offense to that age group, but it would be nice to mix it up a bit. We are 50 something's and found 1940's and 50'a music a bit boring after a while. No night club for after dinner dancing. Can't imagine how the younglings on the cruise felt. The food was very disappointing, portion control gone mad. We had a pizza for lunch, it was obviously a frozen pizza, similar to the Woollies frozen pizzas. Paying $19 for it hurt! I feel this ship caters for the elderly age groups, which is reflected in the err...entertainment, so we will never again sail on this ship. We work full time, and enjoy our cruises, and are prepared to spend whilst on holiday. Bonus, I guess, we found nothing to spend money on, so we took our holiday savings home. All the more for our cruise on the Celebrity Solstice in September. This ship not recommended for under 70's.... Read Less
Sail Date April 2016
Sea Princess is incapable of providing adequately for any special diet except for simple gluten free or vegetarian. They have no menu for Gluten, Lactose or any other frequently occurring allergy. This caused multiple reactions because of ... Read More
Sea Princess is incapable of providing adequately for any special diet except for simple gluten free or vegetarian. They have no menu for Gluten, Lactose or any other frequently occurring allergy. This caused multiple reactions because of inadequate information. Also many became ill with a flu like virus. NO EXTRA CLEANING was done of rails or buttons around the ship. One waiter coughed into his hand and kept on clearing and wiping tables. My husband and myself have arrived home today sick with flu like symptoms. We were healthy when we boarded and got sick a few days into the trip. We definitely did not return as Promised. We certainly did not "Come back New". Passengers were made to feel that it was all their fault that they were sick. We had sprayed our entire cabin with Glen 20 before unpacking and again before leaving. When we saw our stripped bed, the mattress cover and doona both had brown stains from the previous trip. We had been told that "everything was fresh" when we boarded. We know we did not spill or cause bodily stains. Pity the next person! We also had to put up with the lead male singer from the production troupe loudly telling the entire Horizon Court about one of his own sexual encounters in complete detail from go to whoa while fellow troupe members laughed. I asked for the errant singer to be put off ship but was ignored until my husband and I pushed the matter further. We were initially told that "appropriate" action had been taken and that I, as the passenger, did not need to know. Upon insisting on further information as I was personally affected, we were later told that he had been given a final warning. Guest entertainers were better than expected especially the two NZ male singers. The production shows were average with little but forced enthusiasm from the dance troupe. They were just going through the motions. We are unable to comment on many activities because of illness. Spa, Pools and Sauna were not used by us so as not to spread bugs to others. I was looking forward to the spa. The TV has NO Australian News Service and the MSN and BBC seem to be oft repeated downloads. There is no real TV program except for a fast scrolling list which is impossible to read. It is pure luck if you find something to watch. Most channels on TV are just for the Sell, Sell, Sell spiel of the boutiques on board. Also the boutiques did not respect Christmas and opened for business all day. Christmas Dinner featured one Bon Bon with a paper hat per person and a choice of Turkey or Ham or Roast. Christmas Lunch was just a normal meal with not even a paper Santa place mat! Disappointing since it had been talked up so much and we had paid a premium fare for the Christmas cruise. The individual stewards and crew really try their best but seem bound by very strict rules of what they can or cannot do. Pity the male troupe singer let the rest of the crew down. We pay the fare, we are entitled to get what we pay for. That did not happen. We are waiting to hear back from Carnival Sydney office...I wonder. Read Less
Sail Date December 2015
We as a family have just completed a cruise of the South Pacific on the Sea Princess. Embarkation was a nightmare with two very young children. It did say in the fine print that children under 2 would have priority boarding, but when we ... Read More
We as a family have just completed a cruise of the South Pacific on the Sea Princess. Embarkation was a nightmare with two very young children. It did say in the fine print that children under 2 would have priority boarding, but when we requested this, were denied. The beds in the cabin were so old and uncomfortable that after the third day we had back problems. The food was very disappointing, the buffet had a lot of very greasy food and it appeared there was a lot of "Penny Pinching" in the kitchen. On one occasion fresh Asparagus that was so brown, was served at the buffet for breakfast. This should never have left the kitchen. Bananas were so overripe on one occasion, they should not have been presented. The dining room was hit and miss. We had Curtis Stones's pork belly one night with Crackling but there was no crackling. The meals lacked green vegetables and the menus were not appealing, and some nights it was hard to find something that appealed. Christmas lunch was the worst Christmas lunch I have ever had, I thought they may have gone to some effort with the buffet. I have had far superior buffets on ship before that were just an everyday lunch. We were on the Diamond Princess last Easter the meals were far superior. The buffet breakfast was the same every day. Mushrooms were served on a couple of occasions. Again a lot of greasy food. The children had clothes ruined because they touched rails that had been freshly painted. There were no "wet paint signs". I find it strange that rails on the promenade deck are painted while at sea. I would have thought this would be done while in port. We felt children were not welcome on the cruise, by all the notices and announcements at the start. Maybe all passengers should be told to think of others on board. I have encountered some very rude people on cruises and on this particular cruise we witnessed s a man in the buffet screaming at the steward to get him something. No steward should be treated like this and the children were much better behaved than this man. Four of us left the ship not feeling well with colds, like a lot of other passengers. The disembarking at Champange Bay was a shamble, we waited for 2 1/2 hours on the first day and gave up. People were hanging around the stairs waiting until they called for 2 or 3 more and they were on in spite of their numbers. We had someone go on with us, with tickets 150 behind us, in spite of all the people waiting up stairs. We feel Princess has really lowered the standard of their cruises and we will not be returning to do another cruise. I have never heard so many people complain about things on a cruise before. There are always a few "whingers" on any cruise, but every second person seemed to be complaining about something. Very disappointing for a special Christmas Cruise. Read Less
Sail Date December 2015
The ship is in need of refurbishing from the public areas to the cabins.They tout the "movies under the stars" but at 15 degrees who wants to spend 2 hours under a blanket watching. And they have the movies why not show them in ... Read More
The ship is in need of refurbishing from the public areas to the cabins.They tout the "movies under the stars" but at 15 degrees who wants to spend 2 hours under a blanket watching. And they have the movies why not show them in comfort? Also, the food was bad not enough to make one sick, but enough so that the night I ordered rack of lamb the waiter rushed over to the table and cut it up for me. WE all decided it was very old mutton.The service was great. I have been on a lot of Princess cruises and found them fun, but was very disappointed in this one. Read Less
Sail Date March 2015
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