Norwegian Epic Cruise Reviews for Senior to the Eastern Caribbean from Port Canaveral (Orlando)

Food was great, staff were nice and friendly. We had a good time. The cruise director & captain were funny and witty. I’m giving them 2 stars because of the “Kids Zone”, our trip was predicated on having our 3-yr old go to splash zone while we attended our specialty dining, gambling and occasional drinks, however the staff and policies at the Kid Zone (splash zone) were horrible! ) they wouldn’t ...

I take no pleasure in saying that I've never dealt with a company that treats customer service as recklessly as NCL. There are several points for improvement. I'll focus on the most glaring issue. On the final day of our cruise, a staff member at the photography studio yelled at us, and became extremely condescending, over their inaccurately labeled and stated prices. We were provided several ...

My wife and I have been on 17 cruises including this one. On Carnival, Royal Caribbean, Holland America Line, Cunard, Viking and 4 previous NCL cruises. This one was the worst. Lines:There were lines for everything. We had to wait at least 1 hr before a show in line to get into the theater. We couldn't even get into cavern club due to no seats yet the Spiegel tent was unused for most of the ...

I have been on a couple of cruises and thought I would try out Norwegian for the first time. Sailing on the Epic made me question whether I want to sail with this line ever again. The ship is just super outdated! Particularly the rooms. I stayed in a balcony and they have these weird couches in them that are extremely stained and make me question if I even want to sit on them. The carpets are ...

We have cruised on Royal Caribbean, Carnival and Holland America cruise lines. This was our first time on Norwegian and sadly it will be the last. We booked it to celebrate our 20th anniversary and having heard good things about Norwegian Cruise lines we were very excited to experience it. Unfortunately, we were really disappointed not only in the ship but the overall experience was ...

Long lines at all bar locations, not enough wait staff on deck causing long lines for beverages which reduced the value of the beverage package. Bottled water was not part of the bar/beverage package. Show reservations were needed for Burn the Floor but were not made obvious or clear. Ran out of some beverages (beer, daiquiris, mud slides etc.) Room had fluid leak on the carpeted floor ...

Our cruise experience started off with a bad note right from the start. This is my 3rd cruise first on Norwegian. Connecting with the app was a nightmare sending me to customer service right off. Was told the new Wi-Fi will not be available for several hours because they were changing accounts from the previous cruise. Several hours later it wasn’t much better. We found out in order to keep in ...

First, this was the first time I've ever been on a cruise for more than 1 day. This was a 7 day Caribbean cruise. Overall, it wasn't much different than staying at a floating theme resort. The stops along the way definitely were worth the trip. That said, there isn't much out there to prepare a Newby for such an experience. The staff was nice, but not very helpful. They couldn't answer any ...

If you like sitting in your cabin, the norwegian epic is the ship for you. There were so many people on the ship, we waited 20-30 for a drink at every bar, for anything other than the buffet there was an hour and a half wait from the moment they opened, we couldn’t get a seat on the pool deck, and couldn’t get into any shows (even showing up 45 minutes early). On sea days, it was almost impossible ...

We booked this cruise with the pre paid free at sea option. It included drinks, dinner and wi-fi. We had also prepaid gratuities. NCL neglected to enter this information on our sea pass and began charging us. Now we had to stand in the mile long day one line for guest relations. They then asked us to present proof of purchase. I guess their computer programs were unable to bring this ...