Norwegian Epic Review

4.5 / 5.0
4,428 reviews

Poor kids experience

Review for the Western Caribbean Cruise on Norwegian Epic
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Gary B.
2-5 Cruises • Age 40s

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Sail Date: Mar 2024

Food was great, staff were nice and friendly. We had a good time. The cruise director & captain were funny and witty. I’m giving them 2 stars because of the “Kids Zone”, our trip was predicated on having our 3-yr old go to splash zone while we attended our specialty dining, gambling and occasional drinks, however the staff and policies at the Kid Zone (splash zone) were horrible! ) they wouldn’t allow us to bring our child in. 2.) I asked for a ball to play with my son to get him engaged and they refused to provide a ball. (Seriously! ) 3.) staff refused to take him unless he went in on his own volition. Basically ruined our entire trip. We will never cruise with NCL unless they change Kids Zone policy. deceiving part is that during registration the kids had a blast, playing with balls and running around.

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