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15 Oceania Cuba Cruise Reviews

We've cruised about 20 times and had sailed with Oceania twice in the past, including another cruise on Riviera. We absolutely loved it. Oceania had become our favorite cruise line. Not any more. We were among many passengers we spoke ... Read More
We've cruised about 20 times and had sailed with Oceania twice in the past, including another cruise on Riviera. We absolutely loved it. Oceania had become our favorite cruise line. Not any more. We were among many passengers we spoke with who felt the same way. Always known for outstanding food, that's no longer the case. Perhaps half of the time the food was very good, The rest of the time it was very average, far too frequently bland or over-cooked. The buffet was especially boring but even the speciality restaurants were disappointing. The ship itself was often unpleasant. It was so cold in many of the public areas that we simply couldn't stay in that venue even though we were dressed in warmer clothing. They actually were offering blankets to guests in Red Ginger restaurant. Our Concierge level Veranda cabin was fine. Bed was comfortable. However, the closet doors banged together all night and we had to shove towels between them to keep them quiet. I don't recall the bathroom being so small, nor do I remember that it had a bathtub with shower and a separate walk-in shower. The sink area was tiny. I don't understand why there were two showers in such a small space. Perhaps the walk-in shower was added to accommodate the elderly passengers. The average age on the ship appeared to be in the early 80's. I'm not young, but I felt as though I had been allowed on a ship chartered by a nursing home. Not exaggerating! Most of the crew members were extremely nice and accommodating, especially the cabin stewards. We chose not to participate in many activities, so I cannot rate that part of the cruise. According to our pre-cruise itinerary we were supposed to be in Cuba from 7:00 AM to 6:00 PM. We booked a 3-hr shore excursion scheduled for 8:30. We weren't able to get on the bus until 10:30, thereby losing 2 hours in port. To make matters worse, the ship left at 5:00 instead of 6:00, meaning we lost another hour. We had to be back on the ship at 4:30, which left us with just 3 hours after our excursion to enjoy Havana instead of the 6 hours we had expected. We loved Havana and were sad that we had so little time there. We're unsure whether or not we'll sail with Oceania again. We may, but it won't be on Riviera. Read Less
Sail Date January 2019
This was my 6 th cruise on Oceania, unfortunately is see the quality being eroded from past trips. Menus were repeated on a 10 day cruise, never had that before. Entertainment never a strong point with this line, generally that’s ok ... Read More
This was my 6 th cruise on Oceania, unfortunately is see the quality being eroded from past trips. Menus were repeated on a 10 day cruise, never had that before. Entertainment never a strong point with this line, generally that’s ok but this year was a repeat of the shows I saw last year. Quality of food was good, however it is never hot enough and I constantly had to request, send back etc dishes in all venues. Staff are still attentive but sometimes at breakfast waiting for coffee became almos am adventure. Smiles were a bit scarce too. Our trip to Havana less than great as we were not able to leave for our tour until after 11.00 due to the number of passengers booked on tours, something of a miscalculation on Destination Services part. Will be looking for another line next cruise to see if they are better. Sorry Oceania, time to oullup your socks and stop cutting corners! Read Less
Sail Date January 2019
We cruised on the Oceania Nautica 13 years ago and have wanted to return to this line for a long time because of what a wonderful Mediterranean cruise we had. Our recent seven night cruise around Cuba was not the same as our prior cruise. ... Read More
We cruised on the Oceania Nautica 13 years ago and have wanted to return to this line for a long time because of what a wonderful Mediterranean cruise we had. Our recent seven night cruise around Cuba was not the same as our prior cruise. What was different? Most notably, the food. What was great on this cruise were the two speciality restaurants - Red Ginger and the Tuscan Steakhouse. The main dining room and the buffet were not even close. Some offerings were not eatable and we are not picky eaters! I hope in the upcoming remodel they "fix" the buffet area. It was too congested and chaotic as it currently is. There is also a lack of outdoor dining tables at the Terrace. Our other major disappointment was with the shore excursions. Fortunately, we booked a private guide in Havana and enjoyed our day there. We had four excursions through the OLife promo and for the most part those where not good. This was the first cruise we have been on which had no port talks! Unbelievable lack of information. Maybe the poor excursions were due to it being Cuba, but Oceania is not new here and they should do a much better job. Our complaints involved poor guides, (sadly we had the bad luck of getting assigned the same guide two days in a row in Cienfuegos), itineraries which were not like the actual tour, and cancelled excursions. All our guide really wanted was for us to shop and refer him to others. We really wanted to visit a cigar factory and when we boarded, destination services told us it was closed and we need to pick a different excursions. There is only one cigar factory in all of Cuba? Originally, Havana was to two be two days with an overnight. This was changed to one day, with two in Cienfuegos. This was a poor idea. The fittings of the ship definitely need to be redone. Much in our veranda cabin needed a refit from the love seat to the cabinets. Don't get me started on the tiny bathroom. I'm a small woman and felt cramped in the shower. All things considered, we have cruised with several other lines including Regent, Silverseas, Seabourn, and National Geographic, with a Viking Ocean cruise coming up in April. All of those lines were far superior to our recent experience on Oceania Sirena. Read Less
Sail Date January 2019
Itinerary. After 21 cruises on O, and having been part of the christening and inaugural sailings, I was amazed at the decline of this lovely ship. The staff was AWESOME. They worked so hard as it was obvious there was a reduced staff ... Read More
Itinerary. After 21 cruises on O, and having been part of the christening and inaugural sailings, I was amazed at the decline of this lovely ship. The staff was AWESOME. They worked so hard as it was obvious there was a reduced staff serving. For example, if you arrived a bit early to the specialty restaurants, they couldn't accommodate you yet the dining room was half empty. Obvious they adjusted to staffing. The main dining room service was sooooo slow. Never saw the cruise director, John??? TV programming was years old. This was the first cruise on O that I did not book a future cruise. I decided from what I saw that I need to open up my options, and now was the time. Please O, come back to your original purpose and serving. The food was not very good, and I'm usually easy to please. Knowing that Claudette Pepin is the Godmother, I am shocked. Read Less
Sail Date January 2019
We have sailed with Oceania several times on the vessels same size as the Sirena always in Vista Suites. This time there was no Vista suite available and so based on the photos we saw in various brochures decided to go for the Penthouse ... Read More
We have sailed with Oceania several times on the vessels same size as the Sirena always in Vista Suites. This time there was no Vista suite available and so based on the photos we saw in various brochures decided to go for the Penthouse suite since we had read Oceania had done a $50 million refurbishment of the vessel. This suite was a disappointment and nothing like the modern versions shown in the brochures. The bathroom was ridiculously tiny probably no more than 6 ft. X 5 ft. although it had obviously been redone and had a glass enclosed shower instead of a bathtub a single sink and some storage space on either side. The stateroom was really a glorified balcony suite with a little extra space and by no means deserved the name "Penthouse". There was just one double door hanging closet and a single door closet containing 4 drawers and the safe and a short hanging space not long enough for shirts or pants doubled on a hanger. We had to leave about half our clothes in our suitcases. There was a cupboard that contained a mini bar behind one door with free water and soft drinks restocked daily and a 2 shelf same size space underneath. There was a very long desk with a cupboard underneath on either side supporting it one with shelves behind double doors the other with drawers behind the double doors which were a nuisance to open and close every time you took something out of a drawer. All the closets/cupboards were a drab dark brown varnish color and not the light colors shown in the brochures. The carpet was nondescript and looked soiled there was a light green sofa which had obviously been used a lot two rounded upholstered chairs which were extremely hard and a tiny table which could hold just about a tray and not a whole meal. The television was absurdly small and rolled out of the wall beside the bed it was the size of a monitor and you had to turn on your right side to see it from the bed and turn your head to the left to see it from the sofa any writing on the screen was so small you couldn't read it. The bed was comfortable as were the pillows and the headrest was a shade of blue/green. The balcony door had been redone and there were two upright wicker chairs no foot rests and another small metal table on the balcony which had railings and balcony dividers that had such wide gaps on both sides that you could see the neighbors' balconies and them sitting there - no privacy whatsoever. The Penthouse suites have a butler and a concierge desk. The butler realized we were really disappointed and unhappy with the stateroom and did his best to make our stay there as pleasant as he could and suggested we contact the concierge about it. We went to the concierge desk and spoke to the woman manning it politely about how we chose the penthouse based on the photos we saw and had no idea it would be so different. She dug out an old brochure and showed us a picture of our room and was very unresponsive and tactless and finally downright demeaning. We have never encountered treatment like this from anyone on any of the cruise lines we have traveled with and frankly we don't think she is the right person for that job. Speaking with other passengers we found several of them had the same impression as we did of the concierge and complained about her behavior. We found the rest of the vessel services and staff excellent as always. The food in the dining room was generally good the terrace café was hit and miss the specialty restaurants service and food was delicious the service exceptional. Some people complained about the quality of the steaks in Tuscan Steakhouse and did not like the merging of Tuscany and the Polo Grill because the menu is now reduced. We liked Red Ginger but not enough to go there repeatedly their tea was completely bland and insipid the tea in the Horizon's Lounge is much better. We enjoyed the ports and excursions and spent as little time as possible in that Penthouse suite. Read Less
Sail Date December 2018
We are experienced cruisers on both large (Celebrity, RCCL, NCL, Princess, Costa) and small (Azamara, Windstar) ships. I think our expectations were in line with the size of the ship, and of course I did quite a bit of research before ... Read More
We are experienced cruisers on both large (Celebrity, RCCL, NCL, Princess, Costa) and small (Azamara, Windstar) ships. I think our expectations were in line with the size of the ship, and of course I did quite a bit of research before leaving. We knew the bathroom was going to be small- but sheesh! The shower is REALLY small. I'm a small person and it still seemed tiny- I don't know how some people even manage to fit! The cabin itself seemed smaller than what I thought was the same cabin on the Azamara Quest. (6090, Aft) The cabin seeming small was not a big deal but what we were really disappointed in was the food and some of the policies. We had a concierge class cabin so had four nights in the specialty restaurants. I was looking forward to some nice prime rib at the Polo Grill. I ordered an "end cut" and wow-- what I got was a very under cooked (almost raw...) piece of end cut. It would have been better if they just said "sorry, we don't have any available." They took it back and "grilled" it which is not prime rib. They offered to switch it for something else but at that point I just ate the baked potato and called it a night. We thought the food was better at Toscana. I guess I heard to much about how good the food is and my expectations might have been too high. We found the service on the ship to be very good. The only other thing we were disappointed in was their so-called included laundry service for concierge class. You have to allow three days turn around time which on a 10 night trip seems a bit excessive. They do say the included laundry is only "fluff and fold" and boy was that correct! I used the included pressing of four items which resolved some of the fluff and fold problem but not all of it. When we booked our trip the only thing available was concierge class-- not sure it was worth the extra cost on the smaller ships but we were okay with it as we wanted this timing and itinerary. From what I have read most seem to enjoy the concierge lounge on the larger ships. My other issue was that their policy allows scooters or wheelchairs to be in the hallway. As long as the cleaning carts can get by they let them stay there. I mentioned this to the front desk as I seem to remember that most cruise ships do not allow this. If you hit rough seas they become flying missiles that could hurt employees or passengers. She said "they don't have enough accessible cabins so this is our way around it." When someone gets hurt my guess is they will change the policy,,,,,, They brought out Christmas decorations around the 15th of December which were very nice. I thought the entertainment was good for a small ship and the cruise director, Shawn Carter, was very good. He did some entertainment one afternoon and we enjoyed that quite a bit. I also really enjoyed Constantine Dragulov, a pianist and vocalist. All in all I don't think we'd return to Oceania. Some of the employees were terrific, (such as bartender Desi and sommelier Andre) and all were at least adequate. With that said, I don't want to be the one that has a scooter come flying at me! Read Less
Sail Date December 2018
We chose this cruise because of the itinerary. The ship stayed in Cuba for the entire cruise which was great. Absolutely loved Cuba. In Havana the city tour is a must in order to learn about life there. We also did a farm to table ... Read More
We chose this cruise because of the itinerary. The ship stayed in Cuba for the entire cruise which was great. Absolutely loved Cuba. In Havana the city tour is a must in order to learn about life there. We also did a farm to table experience which was amazing. As far as the cruise experience we were so excited to take a “luxury”cruise! However, we found ourselves wondering when the luxury was going to start. An upgrade got us a bottle of champagne nothing more (most expensive champagne ever!). Average cruise meals, average cruise wines and to our surprise the “free” drink package was a total joke. It included wine at dinner only which was a shock!! What? The entertainment was average as were the specialty restaurants. Of course we had to pay another $160 to “upgrade”. There was absolutely no difference in that cruise than any other cruise I’ve been on. In fact I think Royal Caribbean is a much better cruise experience and the cost is half of an Oceania cruise. Also, FYI the ship is OLD and needs a refurbishment, and the pool was tiny. To sum it up, loved the destination but did not understand why Oceania claims to be a luxury cruise line. Lesson learned. Read Less
Sail Date October 2018
We just completed a cruise on Oceania Sirena, cruising to Cuba. Therr we're eight of us in the group. It was to celebrate our 40th wedding anniversary. We enjoyed seeing Cuba and the food was terrific. Really special. The Red ... Read More
We just completed a cruise on Oceania Sirena, cruising to Cuba. Therr we're eight of us in the group. It was to celebrate our 40th wedding anniversary. We enjoyed seeing Cuba and the food was terrific. Really special. The Red Ginger's food is as good as it gets The cabin service was great also. The excursions were just OK. Routine cruise eexcursions. Lots of them were cancelled for unclear reasons. The downside was their bar and wine staff focus on money. If we ordered water or a Coke, often they were a bit put out or simply forgot to deliver it. We were charged $50 corking fees. At the table we were told they would credit it. It was on the bill. When I asked about it, they challenged me, saying that is not true. I felt they were calling me a liar. Dumb dumb. Overall, I'm glad we saw Cuva but won't cruise again on Oceania. Read Less
Sail Date October 2018
We are seasoned cruisers and chose this cruise for a convenient way to travel home from Rome after attending a wedding in Malta. Past Transatlantic experiences have been exemplary on Cunard. We cruised on the Marina last year and ... Read More
We are seasoned cruisers and chose this cruise for a convenient way to travel home from Rome after attending a wedding in Malta. Past Transatlantic experiences have been exemplary on Cunard. We cruised on the Marina last year and anticipated a similar positive experience on the Sirena. The ship is tired at best and in need of updates. Tiles surrounding the pool were missing and cracked. Oceania makes a very bold claim to have the finest cuisine at sea. Only Red Ginger was able to live up to that expectation. The other venues were just average at best with most food too salty. Booked a Concierge level room with no advantage over a standard room except for the laundry service. There was significant vibration at the rear of the ship. There seemed to be no plan for a change in itinerary due to hurricane Florence and 8 straight days at sea. The layout of the theater means that only the front row gets a clear view of the stage. All other seating is obscured. The Horizons lounge offered afternoon tea, and karoke and dancing later in the evening. It is unlikely I would cruise Oceania again. I'll continue cruising Transatlantic itineraries on Cunard and favor other premium cruise lines for other cruise vacations. Read Less
Sail Date August 2018
Overall, a tight ship with nice amenities and pleasant servers, but disappointing in some respects; and not particularly good value for the money. Our cabin, dubbed a “Penthouse Suite,” was certainly nice and roomy, but it was ... Read More
Overall, a tight ship with nice amenities and pleasant servers, but disappointing in some respects; and not particularly good value for the money. Our cabin, dubbed a “Penthouse Suite,” was certainly nice and roomy, but it was neither a penthouse nor a suite. The butler service was nice, but the butler himself gave a rather grumpy reception to all but the most basic requests. Excursions were expensive, lackluster and uninspired. Far too much time was spent boarding, driving, shopping, etc., and there was far too little time on the ground with the sights and activities. The excursion to San Juan Hill, Santiago, for example, was a waste of time. Nothing much to see, and not much for the guide to say either, but it took nearly an hour getting there and back and walking around aimlessly. Similarly, the long drive to the Havana Cemetery was a bust. The time could have been much better spent walking through neighborhoods, driving by Havana’s unique, crumbling edifices, or just listening to live music in a cafe. Red Ginger restaurant is widely touted. However, for me it was a flop, plain and simple: Bland, watered-down quasi-Asian concoctions, some a bit too clever for their own good. I complained about bland food and was given a tray with a couple of bottled sauces. This is not five-star dining. In addition, service at Red Ginger was slow and clunky compared to the other restaurants. The Tuscan Steakhouse, on the other hand was really superb in form, food and function. See, I’m not that hard to please. Recognizing that U.S. equal opportunity employment laws have no apparent application at sea (and aboard a Micronesian-registered vessel), it was nevertheless startling that management staff introduced during the welcoming ceremony were almost exclusively Caucasian while their subordinates were a rainbow of diversity. On a similar note, for a cruise destined for Cuba –a musical treasure--one might have expected a band or a show on board with a little bit of a Latin flair or flavor. Not so. The music shows and performers were generic “plain vanilla” down the line, in more ways than one. The “Broadway” show was a real snoozer—literally, I fell asleep. I didn’t go to Cuba to hear well-worn American show tunes. The classical string quartet was nice, but a Latin guitar group with a little percussion would be been more apropos. A disappointment, and a lost opportunity to turn a rather standard, cookie-cutter cruise into a destination-tailored travel experience. Read Less
Sail Date June 2018
We took cruise since it was only one just going to Cuba on a 7 day cruise; Cuba was fantastic and would visit again; sirena and oceania probably not ; ship was weak in activities unless u like bean bag toss and a FEW other activities ; ... Read More
We took cruise since it was only one just going to Cuba on a 7 day cruise; Cuba was fantastic and would visit again; sirena and oceania probably not ; ship was weak in activities unless u like bean bag toss and a FEW other activities ; food was good to excellent ; everything seemed in slow motion on cruise ; we are seniors but still like many activities even though we don’t often participate in them ;ship was clean; small but just lacked something that we were used to on other bigger ships ; we went for Cuba and not the ship however; rooms were clean but housekeeping supplies were always stored by our room; they told us they had to store them by our room ; anyway Cuba is a must see and glad we took this cruise there; but felt that oceania is well overpriced for their return; Read Less
Sail Date June 2018
Repeat Oceania customer. Spend the money on upscale so that getting left at the airport without transportation to the hotel doesn't happen. Spend the money so that the pre cruise hotel is not convenient, comfortable or helpful. ... Read More
Repeat Oceania customer. Spend the money on upscale so that getting left at the airport without transportation to the hotel doesn't happen. Spend the money so that the pre cruise hotel is not convenient, comfortable or helpful. Spend the money on an upscale cruise so that we are guaranteed a comfortable experience pre cruise without the bed on the floor and 1000's of revelers jamming the hotel, pool and restaurants. Spend the money and call the hotel a month in advance to ensure we had 2 beds. We did not. Spend the money on upscale cruise so that our concierge cabin has working air conditioning-a must when in the ovens of Guatemala, Belize and Cuba. A/C malfunctioned daily and nightly leaving us sweating and uncomfortable. Spent the money so that the cruise line does not lie to you about whether you can get off the ship while NOT on one of their excursions. (Yes you can). Spend the money so that the ship is accurate about the availability of internet in Cuba (yes) using dollars in Cuba (yes, they love dollars) and many other annoying issues. If not for a Chauffeur whose passengers did not show up in Miami, we would have had to cab it at our expense. Calling Oceania (also located in Miami) revealed that they did not give a damn about us being left with no transportation in Miami. The brochure stated there was a concierge desk at the Mondrian South Beach Hotel specifically for Oceania., There was not. I also have had no responses from e mails sent to the corporate officers. I guess being owned by Norwegian makes the adage you can't make a silk purse out of a pigs ear true. The cruise was taken at the wrong time of year when the weather was stifling and the humidity 100%. The ports were OK but quite commercial and uninteresting except for Havana which we toured with a Cuban guide. I don't know what more I can say about this experience except I would not want to repeat it. Read Less
Sail Date May 2018
My wife and I are frequent cruisers and chose this cruise as an alternative to the all inclusive lines where we always are charged for something we don't take part in. We also used this cruise to determine if we wanted to hold or ... Read More
My wife and I are frequent cruisers and chose this cruise as an alternative to the all inclusive lines where we always are charged for something we don't take part in. We also used this cruise to determine if we wanted to hold or cancel a 45 day trip on this ship next year out of New Zealand & the South Pacific. Our embarkation in Miami was swift and without incident. Our first port out of Miami was Havana which was absolutely wonderful. Then things started to go downhill, as we did not touch land for the next 5 days. My number one complaint with Regatta was that the ship has trouble maintaining its published schedule. On the previous cruise the ship missed at least one port and was 3 to 4 hours late into Nassau. On leaving Havana we were told that we would be several hours late into our next port, Cartagena, Columbia due to "minor technical difficulties" (a good friend says this is code for "we are now going to lie to you"). We did not have a long scheduled call in Cartagena and sure enough we arrived just after lunch and departed almost an hour later, without ever going to a dock or even dropping the anchor. You could see it but not touch it. The canal was fantastic as always, but the next port was Costa Rica, a much appreciated stop. The following port in Nicaragua was missed account political unrest, code for rioting. Oceania must get a pass as it is out of their control. Subsequent stops were in Acapulco and Cabo. Low and behold, we were about 45 minutes late into Cabo. A trend is developing .... On leaving Cabo San Lucas it quickly became apparent that we would not be on time into San Francisco. The ship provides basic navigation data (Chanel 3 on the room TV) and it was not too hard to do a speed and distance calculation on the number of hours needed to travel the remaining distance. 36 hours later the ship admitted what I already knew and then the natives became very restless when it was obvious that they would miss flights in San Fran (my wife and I were continuing on to Alaska). Off of LA the ship diverted around military maneuvers making the late train later. Any ship making a passenger change out needs to arrive around 6 AM to have max time to swap, clean and provision. Our San Fran arrival was at 2:30 PM, and it was a disaster. After arrival we were told to sit in the show lounge to await clearance. This took about 1.5 to 2 hours during which almost no announcements were made. We later learned that US Customs was to blame, but no one came on to blame them and comfort the rapidly rising blood pressures. We later learned that those getting on were equally frustrated and I'll bet that there is a review out there from one of those folks. When we finally got off, we (through passengers - there were about 40) were given a much shortened bus tour of San Francisco. On returning we were greeted by a mob scene of new passengers trying to board. We reboarded, cleaned up and went to the city for dinner rather than face those mad folks, some of whom never got the word that the ship would be late. Later we learned that we would spend the night in San Francisco and leave at 10 am and would, again, miss another port - Astoria, Oregon, one which we had greatly looked forward to. After missing that port, things got back on schedule. On the last port we did leave 2 hours early to make our last port of Vancouver, on time. In all we missed 25% of our scheduled ports. We had planned on a full day in San Fran, instead we got off close to 5 PM and had to be on board the next morning at 9 AM. I spoke with ships management about the delays, as many others did as well. The delays were blamed on weather. Yes, we had headwinds, but as I pointed out, any ship should have head winds 50% of the time. I refused the excuse and using facts about missed ports simply explained that that many missed ports (search other reviews on this site as well) indicates a problem. One of two statements is true: The ship cannot maintain tight schedules account mechanical issues OR the team responsible for planning and scheduling has made grave errors and not allowed for any "wiggle room" on longer segments. Overall, the missed ports and lateness really ruined the cruise for us. We have been on crossings (Atlantic) with fewer sea days. On board though the rest of the cruise was very good to excellent. On board service was excellent. We never had an issue. The service staff, largely Filipino and Indonesian was better than many of the ultra luxury lines. This great service was in bars, restaurants, cabin service etc. The quality of the food in the specialty restaurants was excellent. 5 stars for both. The buffets and main restaurants had a few issues. I would rate these at about 4 stars. The only bad item encountered was pizza which looked like the stuff you buy in an American convenience store. Related to the food is a problem that can't be solved. Both segments were full. On arrival at the Veranda buffet, you knew it. There wasn't a table to be found unless you hovered waiting for someone to get up or eat at an odd time. This held true for breakfast and lunch and I'm not sure about dinner as we are not buffet eaters at dinner. Yes, we could storm the door upon opening but that is not our style. When you did get a table you faced a mass of people at the food stations and there wasn't much room to move. My wife and I purchased a beverage package. Having sailed on all inclusive lines, we didn't want to worry about every drink. If we want only an additional 1/2 glass of wine, at the end of dinner then no problem. The problem occurs that having paid for the beverage package, you still had to present your room card. We were told that this was for accounting and inventory control. After several days the crew knew we had the package, yet we had to always present at least one card, a real pain when you are trying to get up and go. Approaching San Francisco I tried to get a beer with lunch. Oh no - it didn't happen. Despite having paid for it the system closed to the old passengers as they prepared for the new. Real reason - once they closed out the old they couldn't charge them anymore. There was zero accommodation for those of us going through. Luckily, I bought a bottle of rum in Havana, so we retreated to the room and opened it! Overall the ship is showing its 20 years of age, though Oceania works to keep it up. The interior is beautiful with fine woodwork and paintings. Carpets have an Oriental theme, public chairs are plush though some areas show signs of aging, with torn lamp shades and other minor things. Outside, you won't find much rust, though you will find many layers of paint which indicate repeated paintings. The pool had 1 inch square tiles which were falling off in mass. The crew was gluing back plastic replacements, which were again falling off. Our travel agent warned us not to expect much for entertainment. We found that she was wrong as we enjoyed almost all of the entertainment, including the ships shows (we saw them all twice). However, like the Veranda, if there was a popular show you better arrive early as the lounge did not accommodate everyone. On at least 2 nights we left because there were no seats available. Another note needs to be addressed that was a negative, though possibly unavoidable incident. The ship underwent a GI "protocol". Yes - the Norovirus appeared. We knew something was up leaving Acapulco when the cruise director came on the noon updated suggesting that anyone with stomach issues report to the doctor for a free consultation. Given a previous Oceania experience (see my January review on the Riviera) the treatment would not be free. Within 24 hours, full protocol was in effect. The ship took away things that multiple folks would touch. Not nuts trays or appetizers with cocktails. No cream, sugar, salt pepper or bread trays. No water set out for anyone to take. No menus in leather holders. On arrival, tables were bare and staff brought everything, but left nothing. Through it all both the fitness center and casino remained open, which I found interesting. The protocol or reactive management is set by CDC. However, reviews on this site indicate that this is not a first for Regatta. Passengers who showed symptoms were quarantined for 48 hours. In one case they escaped and security had to run them down. The protocol went until 2 days north of San Francisco when things gradually returned to normal. In total we had 5 days of limited service. The protocal also called for extra cleaning in San Francisco which further added to the woes of being late with new passengers arriving. We also found that the dress code on Oceania left something to be desired. The line allows shorts after 6 anywhere except the dining room(s). You can also wear baseball caps. Most dressed nicely, but there are always a few who have to take full advantage. Many dressed nicely for the specialty restaurants, but it was not enjoyable to be in the bar with a coat and tie on sitting next to an individual in a jogging suit with his hat on backwards. We enjoyed a penthouse with butler service. The room was wider which made a big difference. See the review below. In conclusion, this may not be the line for us. We have many nights on Seabourn, Crystal and Regent. All are all inclusive though all have been taking big price increases. I suspect that we will be back at some point though it will be in a Penthouse or Oceania Suite on one of the 2 larger ships. And, it won't likely be a long voyage. If you are moving up from Celebrity, Holland America, RCL or NCL, you will most likely love Oceania. Due to the feeling of being cramped at public venues, (plus the other listed issues) we just don't like it. Oceania puts almost 700 people into a 30,000 ton vessel while Seabourn has less than 500 in the same tonnage ship. New Zealand trip canceled. Read Less
Sail Date May 2018
To start with, other people may feel very different about this cruise line. It really depends what you are looking for in a cruise. For us, it was just not a match. We did not like it as much as other cruises we have taken. The buffet ... Read More
To start with, other people may feel very different about this cruise line. It really depends what you are looking for in a cruise. For us, it was just not a match. We did not like it as much as other cruises we have taken. The buffet was much smaller then what we were use to (should be expected on a smaller ship) and the servers actually put the food on your plate so it's more like a cafeteria line or soup kitchen line then a buffet, again some people may like this, but not us. My wife is a vegetarian and the options for her were extremely limited. The servers and wait staff actually "reuse" food and drink which is just crazy. I saw our waiter pouring what was left of and old glass of orange juice into one of our glasses to "top it off" before he brought it to the table for breakfast, the same night I ordered pasta with red sauce at the "buffet" which they cook in front of you, and after they heated the sauce, and put the noodles in, they served the noodles to me in a small bowl, then put the remaining sauce back in the metal bin with the original cold sauce. Strange. So some things you may or may not like are that this ship has no photo staff. No pictures of any type are taken to sell by the cruise ship. No dinner photos, no port photos, nothing. There are no waiters walking around to sell you drinks on deck, the bars are very accessible so drinks are easy to get, but no one walking around asking "drinks?" The staff is very friendly, very helpful. The excursions were a complete mess. The times changed multiple times, the descriptions were not always 100% accurate of the places we visited, not to mention Oceania's excursions are priced insanely high. For example, private 8 hour all day tour through a local island company (included 3.5 hour walking tour, 3 hour car tour, lunch, drinks, etc) is $100.00 per person as a group tour or $130.00 per person as a private tour. Oceania charges $479.00 just for the 3 hour car ride portion (this is per car, not per person), another $89.00 per person for the 3 hour walking tour. By time you add lunch, it would cost about 4 times as much to book through Oceania. Unless you pay for the $439.00 per person to get the passport excursion collection, then you only pay $299.00 for the 3 hour car ride (still more then the entire day trip from the local company). I understand they need to make a profit, but sometimes it is just obscene. All the excursions meet on the ship, so our morning excursion ran longer than expected (even though we missed one of the advertised stops), we got off the bus and had to get back on the ship (through the metal detectors, etc) and get to the lounge to exchange our evening shore excursion tickets for bus numbers so we could go right back to the area we just left to get the bus for our evening excursion. The beds are comfortable and soda is included in the regular fare, which is nice. We did not like the shows, but we are not into singing and dancing type of shows. If you are ,you may like them. We prefer comedy, magic, etc. The decor on the ship did not match our taste. I didn't mind it much, but my wife said she just kept thinking it was decorated like the titanic. The pool is very small (only has one), but there is no issue at all finding chairs around the pool. It is nothing like other larger ships, there were always chairs available. One great thing that they had that other ships are lacking is a TV channel guide. Seems like this would be so easy to print out for guests, but this was cruise # 11 and the first one that has had it. They also had a guide that had what movies were playing on the three in room movie channels for the duration of the cruise. As I said, it was an OK cruise, but I don't think we will be going on Oceania again, at least not anytime in the near future. Read Less
Sail Date May 2018
We chose this cruise for the itinerary and our previous experience on Oceania. However, our cruise on the Regatta left much to be desired. We found the service in the Main Dining Room to be extremely slow. The General Manager aboard ... Read More
We chose this cruise for the itinerary and our previous experience on Oceania. However, our cruise on the Regatta left much to be desired. We found the service in the Main Dining Room to be extremely slow. The General Manager aboard indicated that their goal is 1-3/4 hours to 2 hours per table for dinner. We had 2 dinners where it took over 2-1/2 hours to finish. I attribute this to a lack of staff as while the dining room staff were enthusiastic and personable they were running around trying to service their tables. The staff in Polo also seemed to be under staffed and the servers were slow in responding and mixed the orders on more than one occasion. Overall, the quality of the food was very good, however, several times the meats were overcooked and dry. We had the unfortunate experience on an onboard medical emergency that required the ship to turn around and head back to the Hawaiian islands to rendezvous with a helicopter to medevac the patient. This caused the ship to lose about 25 hours and as a result Oceania decided to drop 2 ports of call: Cabo San Lucas and Guatemala. Interestingly enough the Oceania Marina had the same itinerary as the Regatta from San Diego through the Panama Canal, but they stopped at every port that we were scheduled to stop at and even had more port time than we were to have. Many passengers felt that Regatta could have made up the requisite time and only dropped one port, not two. The communications between the Captain and the passengers left much to be desired. It started when everyone came aboard and found that the ship was being sanitized from an apparent Noro Virus that developed on the previous segment. There was no official explanation of the problem and no continuing updates as to the progress in rectifying the problem. The shore excursions were, for the most part, only fair. In many ports they were shortened even though there was more time in port. It seemed that the ship wanted to leave port as soon as possible. In some ports the tours were not as described in the brochures. Read Less
Sail Date March 2018
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