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56 Oceania Australia & New Zealand Cruise Reviews

My husband and I chose this cruise because of the itinerary and our past experience with the vegetarian food on Oceania. We have only sailed on the larger Oceania ships - this was our first time on one of their smaller ships. We could ... Read More
My husband and I chose this cruise because of the itinerary and our past experience with the vegetarian food on Oceania. We have only sailed on the larger Oceania ships - this was our first time on one of their smaller ships. We could not have been more disappointed in the food quality and selection. The limited number of options were vegetables that were either fried, soaked in oil or in a cream sauce that tasted horrible and was highly caloric. Two nights in a row featured the identical menu for Pan-Asian food; another two nights in a row featured New Zealand cuisine - again, the identical menu. One of the evening they did not even offer a green salad. My husband lost 8 lbs. because there was nothing for him to eat at dinner. This cruise was a nightmare, from start to finish. We paid for a penthouse and were told, in writing, we could board at 11 a.m. We had to sit in the terminal for 2.5 hours because they had to disinfect the ship from the prior cruise, where guests suffered from a gastro-intestinal virus. When I asked why they didn't send people an email to this effect, they said they did. We never received an email, and all of the other guests waiting at the terminal said they did not, as well. For three quarters of the time on the ship, they sprayed disinfectant all over the tables and chairs, which landed on the food we were eating. The smell and taste of disinfectant served to ruin our eating experience even further. There were no table cloths or place mats for more than half of the trip. The first evening we sailed, the captain chose to go out on seas with 30 foot waves and not inform the guests. As a result, the majority of guests with whom we spoke got motion sickness. I was so violently ill that the doctor had to come to my cabin twice to administer shots of zofran. I was billed $327 for this - which added insult to injury. After 24 hours, I felt well enough to leave my cabin. Upon speaking with the Executive Concierge, I was told the captain had "made a mistake" by not informing guests of the impending 30 foot waves, and that I should just file a claim with my insurance company. Other guests shared that glass bottles and glasses flew from their table tops and shattered in their cabins throughout the night. Oceania never apologized to anyone. We could have stayed in Sydney that evening, since Oceania cancelled our first port of call (Eden) due to the brush fires. There was no reason to take the ship out into such rough seas. These examples are just the tip of the iceberg regarding our experience. We will never cruise on Oceania again. We cruise often and this was absolutely the worst experience we have ever had. The only thing positive was our Penthouse cabin. The ship was not in good condition and it really should be put out of service. This was anything BUT a luxury cruise. Read Less
Sail Date February 2020
Our cruise was wonderful and though the ship had challenges out of their control (previous cruise had GI case and then, on board more GI cases) which necessitated a deep clean before embarking which delayed everyone in Sydney and then ... Read More
Our cruise was wonderful and though the ship had challenges out of their control (previous cruise had GI case and then, on board more GI cases) which necessitated a deep clean before embarking which delayed everyone in Sydney and then strict Code Red Level 2 protocols until the GI cases abated though they continued sanitizing and started taking temperatures half-way in NZ due to increase threat of the Coronavirus). Our TA sent us the Oceania emails advising us about the GI cases so we were prepared and Captain came on each day to give us an update as well as the CD, Corey. Sailing under a Code Red Level certainly dampens the O experience in dining rooms etc., however we found the crew to be very pleasant and provided top notch service (other than one or, two). We loved all of our ports of call (other than Gisborne): Burnie, Tasmania, Dunedin - Napier - Tauranga and beautiful Akaroa, NZ! Especially, enjoyed our encounters with Australian wildlife: koalas & kangaroos and even the Tasmanian devil. Then in NZ, the albatross centre outside of Dunedin, sheep farm in Akaroa, little penguins in Napier. We took a combination of O shore excursions and independent (we still find good value if you purchase YWC 25% off if you book 6 or more on this cruise and always compare total $ compared to taking OLife Excursions). The ship's renovation is beautiful and as we have been on many O cruises, we liked the new lighter colour scheme. Crew were fantastic. Food also great though did notice that the GDR dinner menu mimics the Terrace which is disappointing as limits variety; further, found we enjoyed the Terrace food better than the GDR for dinner. The Exec. Concierge was very helpful and found the Maitre d' from India in Polo and then Toscano outstanding! Recommendation to all passengers: wash your hands as even with Code Red, my husband noticed men not washing hands after using the toilet! Other: we do wish all passengers abided by the country club casual dress code and wish O was firmer to passengers as enough with the lumberjack shirts in the Speciality restaurants. Read Less
Sail Date February 2020
Oceania admits they charge more because they offer SIZE, SERVICE, and PORTS. All we got on this cruise was Size. Our renovated cabin had a large depression in the floor next to the bed that was a major tripping hazard. Housekeeping said ... Read More
Oceania admits they charge more because they offer SIZE, SERVICE, and PORTS. All we got on this cruise was Size. Our renovated cabin had a large depression in the floor next to the bed that was a major tripping hazard. Housekeeping said it had been reported but management chose not to fix it. We asked for a different cabin and had to keep asking and eventually we were given a different cabin (same size, different floor) but had to pack ourselves. After 3 trips with keys that didn't work and 30 minutes of waiting for someone to open a door and several wasted hours, we dragged our carry on bags up the stairs while the ship did send someone with a trolley that could hold the 2 large suitcases. Shame on Oceania !! We should not have had to move ourselves because you gave us a room that should not have been in use. There was terrible service in the dining room almost every night and we were usually a party of 6 or 8. Exceptions were the days after we finally complained to the heads of dining. For example, they offered menu's and didn't return to take orders without us going to the maitre'd and asking for someone. They served a delicious sole with bone in, but failing to de-bone or tell us the bone was in. In the premium restaurant, the same entree was automatically de-boned prior to serving. For this we got an apology and strawberries in our room. Waiters rarely offered suggestions and often did not know about substitutions. In one case our waiter did not know the ship had romaine lettuce even though ceasar salad was a nightly offering. I reminded several that the ladies at the table should be asked for orders first and served first. To make matters worse, the head of dining services argued with our party one night insisting we were in error and had misunderstood his invitation. He could and should have just apologized for the misunderstanding or said nothing at all, but he chose to argue he was right and we were wrong. I could hold it no longer and reminded him that the customer may not always be right, but they are always the customer. As to quality of the food, there were times that it was very good. They have chosen to make many of their dishes very low in taste so as not to offend guests who don't like spices. For people who have more adventurous taste buds, but menus are lacking. On our final night, when most cruises have a special dinner, when our waiter asked us what we wanted, 3 people at our table asked for a different menu - it was disgusting! We ordered from the "always available" section. How sad is that. This was our third cruise on Regatta and this was by far the lowest level of service we have seen. Only our house keeper regularly called us by name. One server called me by name and that was after our first terrible service in the dining room and I am sure we were the subject of a staff meeting. No more towel sculptures, no more personal touches. The renovations did nothing to address the terrible conditions in the Regatta Lounge where the "performances" are held. Only the first row of chairs can see what's happening on the stage. All that money spent and all they did was change some carpet and wallpaper and bring the staterooms close to what every other lower cost cruise line offers. And as for the 3 missed ports, including Milford Sound, which was something we were really looking forward to, there was NO EFFORT AT ALL TO OFFER SOMETHING TO THE GUESTS IN RETURN!!!! How about some kind of party or special dinner or dare I say credit? I didn't rate "shore excursions" below because we learned long ago that Oceania's excursions are NOT worth the money. They are expensive and crowded and we have arranged for private tours for many years and been very satisfied. You get to do and see exactly what YOU want and don't have to wait for your nearest and dearest 46 friends. I should never say never, but I can't foresee any reason why we would ever step foot on another Oceania ship again. Read Less
Sail Date January 2020
Billed as hi end luxury to Aus & NZ with exciting stops. Was average cruise but 3-4 times what it was worth. Very dissapointed with kangaroos &koalas tour, few kang in trees, two koalas - do not go on morning tour. Gratuities ... Read More
Billed as hi end luxury to Aus & NZ with exciting stops. Was average cruise but 3-4 times what it was worth. Very dissapointed with kangaroos &koalas tour, few kang in trees, two koalas - do not go on morning tour. Gratuities not inc for drinks -18%! We were sick on board & charged fortune for what seemed excessive treatment for flu & bronchitis. Profit center charges. Food in cabin generally arrived cold. Cheap Mickey Mouse game with internet access. Shows & dancing too late - never got to dance once. Missed two stops for weather - should compensate passengers, even so. These are the experts, we didn't get what we paid for, they should know stops are missed at this time of year. Not inadvertising. Overall quite dissatisfied. My wife confined to cabin, missed 1/3 cruise but no offer of compensation, very expensive cruise of a lifetime ruined- feel very ripped off. Read Less
Sail Date January 2020
We chose this cruise because of the itinerary and the standard of care afforded by Oceania. We really enjoyed this cruise. The passengers were younger than anticipated; we met many interesting people. All the staff were exceptional: ... Read More
We chose this cruise because of the itinerary and the standard of care afforded by Oceania. We really enjoyed this cruise. The passengers were younger than anticipated; we met many interesting people. All the staff were exceptional: professional, polite, competent. The food and food venue choices were varied and many. I do feel the desserts were not up to what we experienced on the Marina about 20 months ago. The entertainment was more than I expected. Anyone that can get an entire large group of people up and dancing in their seats is admirable. I admire Cory, the cruise director, for his efforts, professionalism and sense of humor. We missed a few ports due to weather. Unfortunate, but the Captain kept us safe and there is a lot to be said for days at sea. Apparently, some people were quarantined but you would never know it. So much care to prevent germs and eliminate the risk of illness. I appreciate that. One of the sweetest portions of the cruise was when most all staff were on stage at the Regatta Lounge to thank the passengers and an opportunity for the passengers to thank them for their efforts. It is so nice to eat where and when you want without any rules. My husband and I have noticed that the mid-cruise feedback process is taken very seriously by staff; any concerns are addressed immediately The Regatta, recently renovated September 2019, has elegant, embroidered fabrics. The artwork was lovely and the color palate soothing. Our concierge cabin was small, but extremely elegant and convenient. Plenty of storage. The soundproofing made our room very quiet, even though we were right by the elevator. I enjoyed a facial, pedicure and amazing 75 minute hot stone massage in the newly established spa. I especially enjoyed hearing the talks from the marine biologist about bird and fish life. The historian did a great job educating us about our upcoming ports. The expansive library is quiet with an extensive collection and duplicates of more popular titles. The internet worked pretty well. I love the 4 pm high tea with the elegance of the string quartet and being served with white gloves and silver service. The two for one cocktails were nice and contributed to a sense of conviviality among those sailing. For those unhappy sailors I suggest finding another cruise line more to your liking instead of complaining about your first world problems about not being addressed in the proper manner or having to unpack your belongings. Read Less
Sail Date January 2020
This was second of 2 back to back cruises on same ship. I chose the itinerary because I wanted to see both Australia and New Zealand, plus Bali, so the two cruises we took appeared to be a great fit. We are Oceania regulars, with (now) ... Read More
This was second of 2 back to back cruises on same ship. I chose the itinerary because I wanted to see both Australia and New Zealand, plus Bali, so the two cruises we took appeared to be a great fit. We are Oceania regulars, with (now) 14 cruises on Oceania, I think 4 on Viking Ocean (loved also, but it's a little more expensive in my opinion), and 3 on Princess/Celebrity (didn't care for). I like the smaller Oceania ships a little bit better than the larger ones, mostly because of the size, lack of lines, opportunity to get to know your fellow cruisers a little more, etc. But mostly we choose by itinerary, and we seem to get Regatta a lot. We were very pleased with our cruise experience this time around. Everything was great, except that we missed several ports (and important ports, to me, anyway) due to bush fires, weather, etc. We were cruising during the height of the bush fires in Australia, which presented some problems. Service and food were excellent throughout these 2 weeks, and we also had the best cabin steward we've ever had on any ship, hands down. From day 1 on our first cruise, he was extremely friendly (though professional) and my husband, always the joker and sometimes the prankster, had a great time with him. Rosario from Goa, India, never missed a beat or acted too busy to chat. Cabin stewards are usually personable and proficient, but Rosario went above and beyond what I expected, and at the end of our month-long cruises, he felt like a friend. I loved how the ship was refurbished, and after 4 or 5 months, it still looked fresh -- not beaten up by the passengers who came before! The cabins, in particular, looked more modern, with light colored furniture and more sophisticated decor/fabrics. We liked the enhancements to the TV programming a lot, especially my husband, who watched more often than I did. Some people don't like the fact that you can only have one device per room signed into O's free internet, but that wasn't a problem for us. The passenger base on O this cruise was a little younger and more lively than the previous cruise, which spanned Christmas and New Year's. There was actually a young baby on the cruise, and her grandmother was staying in our little inside "quad" space and sometimes left the stroller outside the door. There were also older children, including some teenagers in the room next to ours, but they were well-behaved. The service we received everywhere was wonderful - in the dining venues, public spaces, etc. We did only one ship's excursion, but it was well organized, with comfortable buses, good guide, etc. The entertainment was the usual - not fantastic, but fine for my level of interest, which is not all that high - either at home or on a vacation! I am not, however, all that interested in hearing a string quartet, so would have preferred something more modern and upbeat in addition to the house band. I didn't use the casino or spa, and only used the pool once, so won't comment on those. The computer guru was helpful, the wifi not bad, the laundry very, very popular, and the activities and enrichment activities plentiful and good. In particular, I loved doing the "Scavenger Hunt." Tendering was very efficient. We disembarked in Tauranga instead of Auckland, and it was handled by Oceania and NZ immigration personnel efficiently. Cruise director Corey was great. Oceania staff helped us with a Cruise Critic party with invitations when they found out our initial meet and greet was difficult due to crowding in Horizons after sailaway from Sydney. My only disappointment was that we missed a few ports due to weather and/or bush fires in Australia, but what can you do? At least we saw wonderful places and met great new people on board/ (O's passengers are also well-traveled and very interesting). There was a fairly large group on board this time, all wine lovers, but other than taking up some space in Horizons on the first day, they didn't get in the way of us non-group cruisers. Read Less
Sail Date January 2020
Just as introduction: I like Oceania's smaller ships a little bit better than their bigger ones, but mostly we choose by itinerary. We're Oceania regulars, but occasionally cruise on Viking Ocean, which we also love. We've ... Read More
Just as introduction: I like Oceania's smaller ships a little bit better than their bigger ones, but mostly we choose by itinerary. We're Oceania regulars, but occasionally cruise on Viking Ocean, which we also love. We've also cruised about 4 times on other ships. We were happy to find that Oceania's quality had not gone down in the year plus it had been since we had last cruised. The itinerary was what we like, and what Oceania generally offers -- a mixture between lesser-known ports and better-known ports, with a decent ratio of port to sea days, as I really like being in a port almost every day. However, when you're cruising a large country/continent like Australia, you have more sea days than expected. I managed. Service and food were still wonderful (with a few exceptions, of course - nobody's perfect, and each person's taste is different). The crowd was a little older than usual, and there were a good number of Aussies and Kiwis on board, which is a first for me. Most of the people had been on the cruise for the previous cruise or had embarked Dec. 6 to do a circumnavigation of Australia, embarking/disembarking in Sydney. There were only about 80 of us embarking in Bali of the completely full ship (788 max, I believe). Regatta was re-furbished maybe 4 months ago, and it is now nicer than when I cruised on her last. I loved the new, more modern and light decor and furniture in our stateroom (we were in an inside cabin) and the enhancements to the TV system, although I mostly used the TV to watch/listen to port talks/enrichments lectures/destination talks rather than movies or music. It seemed like there was more space in the bathroom for things - plenty of room, and not on shelves, but hidden behind the mirrored cabinet. I also liked the two part mirrored cabinet, as I could put things I used a lot in that part of the cabinet and just open that part. The new hooks were nice, but I would have preferred if my spouse had NOT hung things up there. I should have made HIM sleep on that side of the bed to solve the (tiny) issue of having to walk carefully to avoid hitting clothing and a backpack when going to bed! Our cabin steward, Rosario from Goa, India, was absolutely the best we've ever had, in all our Oceania cruises, plus on other cruise lines. When I heard he alone would be cleaning our cabin, I was thinking his attention to detail might be stretched, since on our last couple cruises, the steward had a helper. But Rosario kept our room immaculate, and he was extremely personable/friendly, while still being professional. He read my quirky husband like a book, which made for some fun times. Service throughout the ship was excellent; so was the food. We really liked some of the lesser-popular food at Waves (salmon, for example - real salmon, not salmon cake!). We ate dinner on the Terrace a lot, and sat outside a lot if it was warm enough. We didn't eat in the Grand Dining Room a lot, but when we did, we asked for a fast waiter and a 2-person table. Julio was great. We seldom take very many ship offered excursions, but the ones we took were quite good. We enjoyed the free internet, although at times it could get a little bogged down, and ran slow. But using it at dinner time through bed time or first thing in the morning solved that problem for me. And while only one person (device) per stateroom can receive it for free (at least in an inside cabin; not sure about suites), that was no problem for us. Cruise director Corey Powell did a great job. There were the usual activities and entertainment, although I didn't go to many of the shows or even the activities. I'm just not much of a "doer" on any cruise ship. My spouse had a great time doing activities, though, especially the trivia. Entertainment, as is the case with Oceania, was not the splashy affairs that the larger ships have. However, it seemed certainly adequate for my spouse and I. There were some local Australian performers brought on for a show, which was nice. Lecturers were good. My husband liked seeing the Southern Cross with a group of people and the enrichment lecturer, who covered astronomy, history and nature topics. There were some nice touches for Christmas and the New Year's Eve party was great. There were a couple disappointments due to missed ports (weather, etc.) but I've learned that those are just a part of cruising, and so I roll with the punches if they occur. Of course, it didn't help that we cruised when Australia was experiencing far-reaching bush fires and high winds in the SE part of the country. The ports we visited were great, and Australia really seems to roll out the carpet for cruisers in many ports. Overall, I thought it was a fabulous cruise, and my opinion of Oceania remains high. I will no doubt cruise with them again. Read Less
Sail Date December 2019
I paid over $14,000 for a solo stateroom for a 31 days luxury cruise. OCI's confirmation brochure informed that an automatic 18% gratuities would be added to my account. I called the cruise planner stating that gratuity paying is my ... Read More
I paid over $14,000 for a solo stateroom for a 31 days luxury cruise. OCI's confirmation brochure informed that an automatic 18% gratuities would be added to my account. I called the cruise planner stating that gratuity paying is my prerogative, not OCI's. He stated that I must inform the Purser on board. I did so after embarkation. Even then "automatic gratuity" charge appeared on every charge statement. The overall cruise experience was anything but luxurious. Yes, the food quality and service was very good but not luxury class. The land excursions were average in quality except in Bali. That was the opinion of the most other experienced passengers. Majority of the senior cruise personnel was 'white.' They displayed a colonial and arrogant attitude, including the captan. His brief announcement in broken English dealt with position of the ship but nothing more engaging. The wifi was spotty, even when the ship was at ports. My stateroom service was good for which I paid gratuities directly to both the service people three times during the voyage. On top of all the above, OCI charged my American Express account for the amount of $625.87 on 1/6/20 for "automatic gratuities." I had requested on three occasions that the cruise company NOT charge my account. And they had agreed that I would not be so charged. The Purser even sent me the notation confirming my request. But the Company's accounting folks did in fact charge my Amex card. And then they lied about it. After disembarkation, I complained to their Guest Relations for two reasons via two emails, as they advised me. After returning to Las Vegas, I tried to reach someone senior and responsible. But OCI has constructed 'fire-walls' to obstruct/deny cruise guests' access/complaints to senior company folks. When I called OCI they advised that I must write to the guest relations about my post-cruise concerns. I sent them two emails regarding my complaints. One reason was they posted someone else's statement on my door on the night before disembarkation. The other reason being that there was no one available to answer or deal with my questions about the wrong statement on the disembarkation date - 1/6/20. I along with the other guests had to disembark by 8:30 am. The Company administrator for handling post-cruise concerns and questions finally replied to my emails after one month. In it he tried to sweet talk me into believing that it was minor "human error." Eventually, they did revise, corrected my accounting statement. It as well as my credit card statement now show a refund/credit to my account of $216.30. My cumulative experiences on this luxury cruise left a real bad taste. Especially after paying so much money. Also because of their accounting practices and lies. Therefore, i have complained to the government's consumer finance department. I am posting this review on Cruise Critic as a warning to future passengers who may want to cruise with OCI. Read Less
Sail Date December 2019
5th sailing with Oceania..love the staff, sizes of their ships and the itineraries. We have been on the Nautica and Marina as well. Both very nice ships with equally wonderful staff and service. More specialty restaurants on the Marina ... Read More
5th sailing with Oceania..love the staff, sizes of their ships and the itineraries. We have been on the Nautica and Marina as well. Both very nice ships with equally wonderful staff and service. More specialty restaurants on the Marina because it is a bigger ship. Always find the staff to be responsive to our needs...even to the point of searching for jello for room service when one of us had an intestinal issue. If there is an issue the management staff is quick to contact the passenger to address it. The onboard activities are varied so almost anyone can find something to do. Plenty of spaces for reading.love the Horizon area for reading, self service coffee and tea and the views as we sail. Breakfast in the dining room is a wonderful way to start the day with the friendly and efficient staff. So many cruise ship choices to select but we think Oceania is the best for staff, size of ship and itineraries!! Read Less
Sail Date December 2019
3rd Oceania cruise. Chose Australia to have visited six of the seven continents. Was on inside and without request was allowed to board at 11:20 after checking out of hotel. They provide food until room ready just before 3. Food was ... Read More
3rd Oceania cruise. Chose Australia to have visited six of the seven continents. Was on inside and without request was allowed to board at 11:20 after checking out of hotel. They provide food until room ready just before 3. Food was excellent, but it appeared that presentation was less elaborate than prior cruises. Ports were well chosen for excursions but second half was very hot (around 40 degrees Celsius) and humid. Dembarkation was excellently handled. We chose OLIFE excursions but arranged own for great Barrier reef, komoto dragons and Bali. Overall, wished we could done second leg around western Australia but had to get back to work. Made many new friends playing Trivia and other O Points games on board. Loved scavenger hunt to match pictures to items on board. Shows were good but not excellent. Only saw 2 children and vast majority were over 65. Roughly 1/2 of passengers were from US, 1/3 from Canada. 5/6 of passengers had sail with Oceania previously. Read Less
Sail Date December 2019
Freshly perked up from her recent refit, Regatta was a charmer. Our penthouse had been totally redone in soothing sea colours and lots of light, the public areas were inviting, and despite the rumors we had heard about the effects of ... Read More
Freshly perked up from her recent refit, Regatta was a charmer. Our penthouse had been totally redone in soothing sea colours and lots of light, the public areas were inviting, and despite the rumors we had heard about the effects of Norwegian penny-pinching in the culinary department, the food seemed to us at least as good as we remembered from previous Oceania trips and perhaps even better (of course, this voyage covered the holiday season, so that may have played a part: Christmas Eve dinner at the Italian restaurant, Toscana, for instance, was like it must have been to eat at the table of a medieval pope). Everything seemed to run with a smooth efficiency. The staff and crew were engaged and consistently attentive, and you never felt hurried or manipulated or treated like a number, the way you might on other vessels: tour departures were orderly (though not always on time) and overall organization was so smooth I saw no serious line-ups for anything. Oceania has been in the business long enough to get these things right, of course, though crews and staff are always changing and there are no guarantees. One of the reasons we took this cruise was the itinerary—a chance to see the Komodo dragons, and an up-close look at village life in Papua New Guinea, as well as an opportunity to revisit Bali—and we weren’t disappointed. And our encounters with Australia—the people and the places and the wildlife—were a surprising delight. The tours themselves had obviously been chosen and vetted with some care, and any hiccups we encountered (drivers uncertain about destinations, for instance) were decidedly first-world problems. One of the secrets of this class of ship, despite the vessel’s smallness, is that there’s always a little corner just for you (though it’s not always in the library, where the comfy seats fill up fast). We quickly got into the habit of taking afternoon tea, a gracious affair accompanied (as it is on all six of the Oceania ships) by a resident string quartet, then catching up with the quartet when they did their after-dinner set in the hallway above the grand staircase, where the evening’s post-prandial passegiata takes place. Listening to them was quite the most enjoyable way to digest the evening meal, and some nights they were playing to a standing-room-only crowd (of about twenty). Quite often the captain himself hovered at the back. (In the lead-up to Christmas a display of gingerbread mansions was set out in the hallway, fronted by a spread of cookies and Christmas cake and fruit, and it was fascinating to see how many people, just risen from their four-course meals at the Grand Dining Room and making their replete way past us down the corridor to the show lounge to be entertained, would snatch up a cookie or two and munch them as they strolled past.) At the end of their program on Christmas Eve the quartet players set down their instruments and sang a traditional Polish carol, tender and simple. For a moment they turned that little corner of the ship—a decorated tree in the corner, cake and stollen on the table beside the gingerbread castles—into a little shared vignette of Christmas spirit and cosiness. The smiles that people smiled at each other—maybe a couple of dozen were there—were spontaneous and natural. For a special moment, it was like being at home. The entertainment offerings never have been one of the great draws on these smaller ships, and this cruise was no exception, though the small team of singers and dancers put then hearts and voices into everything they did—and where, other than on a cruise ship, are you going to hear four different renditions (three of them live) of Somewhere Over the Rainbow in a 36-hour period? Three might be coincidence. Four suggests a leitmotif. First it was in the Renee Zellweger movie Judy, which they showed as a matinee on a sea day. That night two of the ship’s singers did a version of the famous Garland/Streisand duet. The following evening the string quartet played their own arrangement. And the same night the featured entertainer, a two-time world champion harmonica player from Malaysia (you never know, do you?), played it as the closing selection in his K-pop-style show. It was, he said, a song about hope, and indeed it is, which of course makes it very appropriate for a shipload of eternally hopeful travelers like us. Of course, the “loyalty” evenings of handshakes with the captain and free champagne were entertainments in themselves. This is where the Oceania frequent flyers are made to feel important, and the events have a distinct flavour of the cult. Without us, the purser said, they wouldn’t have jobs, and he emphasized his gratitude by falling to his knees to thank us. Various couples were called to the stage to receive their long-service pins, and we were asked to give a special round of applause to an elderly couple who were spending something like their 478th night on an Oceania ship. They tottered to their feet and waved their acknowledgment, as celebrities do. Surely they must be at least non-voting members of the Oceania board by now. We lesser mortals could only reflect glumly on how many hundreds of thousands of dollars (not to mention years of our time) we would have to spend if we hoped to compete. I had to have another glass of champagne to keep my spirits up. A later loyalty reinforcement session featured a parade to the stage of over 100 members of the ship’s crew, resplendent in their best uniforms (our butler and our house-keeper prominent among them), to be showered with the love and gratitude of us, the audience. The new purser (replacing the one who had fallen to his knees before us a few days earlier, who I assumed was in the brig for excessive mugging, in both definitions of the term, judging from his on-stage antics and the wine prices) gave the same speech we heard from his predecessor. And a tall, authoritative woman strode forward to tell us firmly that she was “in charge of managing your loyalty on board.” No whips or stilettos were involved, but we understood. Then the entire audience was encouraged to perform (it is apparently an Oceania tradition) the singing and acting-out of the letters YMCA as the crew paraded off the stage to the infamous disco tune, back into the reality of the actual ship, where they would resume their duties of care and feeding (and managing) of the multitudes. This, we thought, is how it must feel at a political rally. Great fun. I’ve never been convinced that you get anywhere on these ships by complaining—passengers are always griping about something or other, and the crew and staff must inevitably get hardened to it—but I did have one interesting experience in this regard. It had to do with my complaints about the ambient music, which was almost exclusively high-decibel soul singers and freeform jazz, all day every day, even in the specialty restaurants (I was by no means alone in my complaint, to judge from conversations around the ship). Very early in the cruise, having had no success with the on-board staff, who said decisions on that sort of thing were made in Miami, I sent an email to Bob Binder, the CEO of Oceania, asking him to do what he could to have the public-area music selections include a wider range of musical tastes. I heard nothing back, so some days later I contacted Oceania’s public relations agents, with a copy to Binder: a reasonable and I thought persuasive letter, by no means a rant, pointing out that this was certainly not the kind of music you’d hear, at high volume and constantly, in a country club—“country club ambience” of course being one of the principal selling points and image-enhancers in all Oceania’s brochures and sales material. I also happened to mention that I’d like a response before I wrote my assessment of the cruise for Cruise Critic and Tripadvisor and my personal blog. The next day I was stopped in a hallway by the ship’s General Manager. “The music,” he said. “We’re working to fix it.” The Cruise Director reaffirmed the news to me that afternoon. An investigation was under way, he said. Mistakes had been made. And, sure enough, by evening the ambient music was totally changed. Volumes were down and selections were more varied. I was impressed. At last, I thought, I had been able to do a little something to improve the lives of my fellow human beings. I’d be interested to know if the changes lasted beyond the end of that cruise. Read Less
Sail Date December 2019
We chose this cruise after seeing the itinerary. Not only did this cover the east side of Australia, where a lot of cruises stay, but we were very interested in seeing some of Western Australia. The cruise also included two ports in Papua, ... Read More
We chose this cruise after seeing the itinerary. Not only did this cover the east side of Australia, where a lot of cruises stay, but we were very interested in seeing some of Western Australia. The cruise also included two ports in Papua, New Guinea and two in Indonesia. Since this cruise is during the height of summer, Papua New Guinea and Indonesia were very warm with high humidity. Papua New Guinea is not a tourist mecca, by any stretch. Darwin was very warn also. The tours that we took off the most part were very good to excellent. The tours we selected revolved mainly around the wildlife and we were not let down. We did get to see all the animals that most have heard of plus some we hadn't. The guides we had were very knowledgeable and really made the tours enjoyable. There were also tours that included going to the top of a lighthouse, the last whaling station in AU and many wineries.There were a few ports that we decided just to stay in town and do our own sight seeing. Along the way there were visitor information guides to assist. Also, the residents in Western Australia are very nice and quite friendly. They were willing to assist with any questions we had. We have cruised on Oceania many times and previously on the Regatta. The ship, is to get and entire rework under their 'Oceania Next' program which includes all new staterooms and penthouses by September of this year. Right now the ship is a bit worn, but kept in very condition. We look forward to seeing the 'new' ship in the future. This is one of the smaller ships of Oceania with only 684 passengers. The ports and excursions are the highlights with a few amenities on board. Most passengers were retired folks like ourselves and it is a much quieter environment that other cruises lines. There were very few children on board. since we were on the ship for 34 days on this cruise and doing a back to back on to New Zealand for another 14 we really enjoyed the extra space a Penthouse. It is well appointed. It comes with a mini fridge stocked with complimentary soft drinks, a safe, hair dryer, with a few extras The cabin was 322 sq. ft. that includes a three cushion sofa, a small table and two comfortable chairs. The dining rooms were very good, as usual.with Toscana and Polo being excellent. Probably the most important thing to comment on is the staff. We couldn't have enough kind words to describe the level of service, from our butler, cabin attendants, servers, hostesses, barista, sommeliers and maitre d's.We truly enjoyed the level of service provided by all and the entire trip. Read Less
Sail Date December 2018
Horrible time. I first have to say this was my 4 th cruise on Oceania and will be my last. This cruise line has gone down hill very quickly ( perhaps since Norwegian took over). The public rooms were refurbished and are in nice shape but ... Read More
Horrible time. I first have to say this was my 4 th cruise on Oceania and will be my last. This cruise line has gone down hill very quickly ( perhaps since Norwegian took over). The public rooms were refurbished and are in nice shape but the cabins need a complete gutting. The food which was excellent in the past is just okay. The meats and fish are frozen for the most part . The vegtables were always carrots, cauliflower and broccoli and I am wondering if they were frozen too. What really made this the cruise beyond disappointing was that we lost 4 ports due to either technical difficulties with the ship or what they claim was weather. It seems that there is an issue with the ships tenders . There was one problem after the other with this cruise. The worst part about it was lack of information and complete disorganization. There were just too many disappointments and as of yet no meaningful recognition of this by management. Read Less
Sail Date December 2017
My husband and I wanted to take this cruise because we wanted to see Australia and the itinerary was good - although it did not turn out that way. I had sailed on Oceania before —years ago before Norwegian purchased them and we enjoyed ... Read More
My husband and I wanted to take this cruise because we wanted to see Australia and the itinerary was good - although it did not turn out that way. I had sailed on Oceania before —years ago before Norwegian purchased them and we enjoyed it. Since being bought by a public company with a lot of debt the quality has gone downhill. There was one issue after another. I think this particular ship needs to be gutted there were too many issues. The cabins are very worn . The couch was so disgusting we had to put a sheet over it to feel comfortable to sit on it. We booked a cabin facing the back of the ship we could not use the balcony as it was covered with black soot everyday. It was impossible to sit outside with the smell of exhaust from the smoke stack( very toxic) The smoke smell was also in the cabin despite keeping the door to the terrace locked. This was acknowledged by the Workmen that were sent to check the situation but nothing was done to rectify it as we are at sea. They said it has to be looked out when in port for an extended period. The cabin also had a moldy smell. Upon returning home we had to wash everything we brought whether it was used or not because of that. In the past the food was excellent , Oceania now uses predominantly frozen fish and meats. I didn’t ask about the vegetables ( being frozen) but they were the same everyday- carrots, cauliflower, broccoli and zucchini. This was a huge disappointment. Unfortunately we missed 4 ports ( which added 25 percent more sea days) 1 was due to a broken PA system on the ship that took 13 days to fix. For 13 days there was no music in any of the common rooms, the restaurants ,the fitness center, the spa etc. . The entertainment in the main lounge was also limited. This was all very disappointing as it was Christmas - New Years Time. This greatly hampered the enjoyment of the cruise. It was disappointing enough to miss out on so many ports and add so many sea days BUT What was worse is that 2 of the ports visited were done when the cities were literally shut down. Whoever planned the port dates should be fired. We were in Cairns for Christmas Day - everything and I mean everything was closed- The same for the Darwin port, it was New Year’s Day. How were we to know this would be the case , where we live things are open on those days. In Port Moresby Papua New Guinea the public government buildings that were mentioned as must see were also closed. I am not even sure why Papua New Guinea was chosen as a port as there is no infrastructure to support a cruise ship. It is also extremely dangerous and dirty. One of the highlights of the trip was to be Kangaroo island. Again we could not get in because they said the tenders were not able to negotiate through the waves. They sent tenders out empty with doors open - of course they would be bouncy and take on water( it almost seemed like a dog and pony show) There was a small boat sailing around with no apparent issues. The captain also claimed the anchor could not hold the boat. That we would be pulled-to shore. The winds were about 15 miles per hour or less. That tells me the anchor may be broken . This would be inconceivable unless there is a hurricane-and speaks to the unsafe condition ships anchor and tenders might be in , We are boaters and never heard of such a thing. We have also been out on tenders in worse conditions. There was a ferry service available that could have been used to move the passengers from the ship. I have experienced that before. The tenders couldn’t make it so the ship hired the ferry service. I am sure that wasn’t an option because of the added cost to an already debt laden company ( that is apparently cutting cost at the expense of quality- which they claim and charge for) This port was the 4 th port missed because of the tender situation. Either the ship has the wrong tenders or these ports should not be on the itinerary during this time of year ( we are not talking about bad weather). We had tours booked in some of those ports that involved being in the water and those tour operators said there were no issues . I wonder if we really had to use the lifeboats if they were viable- if the captain was afraid they would break or not be possible to use in these conditions- then are they safe at all. These are serious questions . The reception desk seems no knowledge of anything . Almost every time I asked a question I received no answer or the wrong answer. Simple things like when does the laundry close( I was told at 8 pm- it closes at 10) it goes on and on. This was such a terrible experience that we considered flying home earlier but hoped to get to Tasmania ( which we did). The only thing that makes the experience worse is the lack of customer care or service. Oceania did not respond to my concerns until my travel agent put pressure on someone either at her agency to reach out to Oceania or someone at Oceania. They claimed they offered to move my cabin and that I was offered $500 credit on a future cruise. THIS DEFINITELY DIDNT HAPPEN I WAS NOT OFFERED A DIFFERENT CABIN AND I WAS NEVER OFFERED $500 ON A FUTURE CRUISE. That response was a summary of what the whole experience felt like- Disorganized ,Dishonest and Frustrating. Read Less
Sail Date December 2017
We looked forward to what we believed to be a cruise to have an insight into Australia. The actual outcome on the Regatta to circumvent round Australia was something else. Having being taken in by what cruise details via the Oceania ... Read More
We looked forward to what we believed to be a cruise to have an insight into Australia. The actual outcome on the Regatta to circumvent round Australia was something else. Having being taken in by what cruise details via the Oceania brochure and having researched over a considerable amount organising private and ship tours at the proposed destinations. From the day of departure the cruise became a great disappointment as we missed 4 ports of calls, our personal brochure had Esperance and Exmoor as docked and Alotua and Port Moresby were anchors. This turned out to be the complete opposite. We also have now learnt of the ships ongoing problems from when the ship left San Diego to reaching Sydney for our cruise. Unfortunately any excuse was made to not use the tenders for going on shore, this became a joke as every time we heard the Captain or the Cruise Director come over the speakers we knew there was going to be a statement saying that the sea was to rough and the tenders as you can see are taking on water via the open windows. And that we are waiting for Miami to make a decision. It was obvious the ship engines were not being taxed as for some days it just virtually treading water. Out of a 34 day cruise we had 13 days at sea, so we were left to look at the horizon for 2 x 4 days and 1 X 3 days at sea. The entrainment was really never changed to accommodate this fact. An additional film was laid on in the grand lounge. And we continually heard from the Cruise Director that Oceania appreciated the passengers understanding and by way of appreciation Oceania will be giving free cocktails for 1 hour. Well, that was really considerate. Well, some passengers did not drink alcohol. We only watched one of the ships entertainment staff as a warm up act for the main act, it was an embarrassment to sit through, really second rate stuff considering it was New Year's Eve. We also noticed the amount of ships officers having meals in the grand dinning room, Polo and Toscannas. In fact one night whilst docked in Adelaide, there was 2 tables taken solely by ships officers. Some of these Officers were to the point of being rude, just walking past you and not speaking. The destinations team was the usual type, ask anything outside their tours and they did not want to know, one individual came into the main dinning room one night for dinner with a ships officer and some fellow countrymen on board and we have never seen such poor etiquette by any staff member of all the years we have been cruising. In our opinion the owners, ships senior management let down not only the guests on board, but also the Food & Beverage crew in the majority who were working very had to keep a high standard. The ship was under booked, we were told by at least 100 passengers. On the very last leg some 20 travel agents boarded the ship to up the numbers, plus help future bookings for Oceania cruises. The fact that NCL now own Oceania and RSS is quite visible by the condition of the Regatta, like any take over profit has to be made from the monetary borrowed and interest paid off and this always comes about by making cost cutting measures, the level of training, amount of fresh food, maintaining the ship in all areas has clearly been compromised e.g even the ships golf putting area had been damaged and the hole markers missing. No money to even repair such as a simple thing as that. Our room 8030 was in reasonable condition, however on the last 4-5 days a very heavy odour appeared. We wrote a letter to Frank Del Rio, Bob Binder and Guest relations and received a reply. It's not until you challenge an organisation where you really find out if you are a valued guest. Be warned you may think you are, even if you are/have been a lifelong Oceania customer. They actually replied to some of our criticism by saying that it was e.g the reason the ship did not leave Sydney at the correct time was because the Captain was aware of rough seas ahead, well once we challenged this statement, Oceania corrected their statement and said yes the PA system was also a problem. This was typical not only on the cruise, but also in Oceania's replies about problems we incurred on board the ship. So summing up, if are the type who has no problem laying on sun beds every day, have days and days at sea, and do not mind missing ports. Then the Regatta and Oceania is for you. If you are travellers who wish to explore the world, be adventurous, do not take lightly to the patronisation of Oceania. Then stay well clear of this ship and this company, we have sailed with them for the last time after sailing with them 5 times before. There other more modern cruise companies out there who offer just a supposedly up market experience. If Oceania via NCL foolishly think that they are the best, then sadly they are so far out to sea, they cannot sea the shore. Read Less
Sail Date December 2017
We chose this cruise because we had sailed on Oceania in the past and liked it and we liked the itinerary. This was the worst cruise we have ever been on. First of all the ships cabins need to be gutted. We were in a Penthouse suite and ... Read More
We chose this cruise because we had sailed on Oceania in the past and liked it and we liked the itinerary. This was the worst cruise we have ever been on. First of all the ships cabins need to be gutted. We were in a Penthouse suite and the carpet was stained and the sink cracked. My husband was sick for most of the trip because of the mold in the room. While 25 percent of the passengers had some virus he had mold poisoning. The food has gone down the drain - frozen and boring! While the itinerary was good we missed 4 important nature ports 3 because of “weather” and 1 do to mechanical difficulties on the ship. After coming home and doing research we learned that those ports should not be on the itinerary for this time of year because of the nature of weather in Australia OR the ship needs to be equipped with more up to date tenders. The weather wasn’t bad and the private tours we booked on land that involved being on the water in smaller boats then the tenders were surprised at the cancellation because of weather. In one port they had another ship come in and tendered the passengers ashore with no issue. We also had 2 ports on Christmas and New Years when every thing is closed so it felt like those ports were missed also. That was a abomination considering a little better planning could have avoided that .It was one issue after another and it looks like Oceania s cutting costs wherever they can. The worst part was the lack of professionalism from customer service. They basically did not acknowledge any of the issue and offered nothing. Read Less
Sail Date December 2017
We wanted to see Australia. Upon entering the ship it was filthy. I had to get the maid to clean it again. The first day the PA system was broken and we missed our first port and their was no music for the first 13 days. The food was ... Read More
We wanted to see Australia. Upon entering the ship it was filthy. I had to get the maid to clean it again. The first day the PA system was broken and we missed our first port and their was no music for the first 13 days. The food was all frozen junk. We had the room in the back of the ship and the balcony was filled with shoot we could not go on it for fear of being asphyxiated. There was smoke also in the room. We missed 4 ports because the tenders were not safe in 2 ft sees. We prayed there wouldn’t be a real emergency we wouldn’t have made it. There was 3 emergencies on the ship. 40% of the People on the ship were sick. The busiest person was the Doctor. People paid $30 for a bandage. One passenger was billled $19,000 for medical expense. There was a complete lack of communication on what was going on. We spent weeks planning our stops at these ports. One stop was a completely beautiful sunny day with not a cloud in the sky and it was cancelled because of waves as we watch 18 ft little boats fly by with no problem. We stopped at one port on Christmas Day. The entire town was closed, totally. Another one was New Years Day same totally closed. The entertainment was better at many grade school talent shows. The poor people working on this ship were worked to death. It was disheartening. If they paid me $10,000 to go on this ship I would refuse. The best thing about this ship was that we were lucky enough to be the very first people off this disaster. Read Less
Sail Date December 2017
My wife and I decided it was time to see Australia and this cruise seemed to have a great itinerary- It was horrible - The food which Oceania is known for and which we had enjoyed on earlier cruises was not good. It was the same quality we ... Read More
My wife and I decided it was time to see Australia and this cruise seemed to have a great itinerary- It was horrible - The food which Oceania is known for and which we had enjoyed on earlier cruises was not good. It was the same quality we have had on lower end cruises. Our cabin smelled from mold as did other parts of the ship. The entertainment was awful- actually it was a joke.. There was one snafu after another and you got the feeling that the ships management was not giving anyone straight answers. The ship needs to be scraped . What is clear is that while the ship is dirty and old and moldy the service has clearly fallen from our previous experiences. The food should have still been on par with the past Oceania Cruises we enjoyed. I think the cruise line has fallen in response to the bean counters at NCL after they were recently acquired. It is clear that the quality of the experience has fallen tremendously in every category. This was like having a bad dream. Read Less
Sail Date December 2017
Summary: A most disappointing cruise with Oceania. With essentially 3 missed tender ports, 3 evacuations for medical reasons, mechanical issues with the PA system that forced 1 missed port and one delayed port, What was to be a ... Read More
Summary: A most disappointing cruise with Oceania. With essentially 3 missed tender ports, 3 evacuations for medical reasons, mechanical issues with the PA system that forced 1 missed port and one delayed port, What was to be a moderately port intensive cruise became a transatlantic cruise with a couple of stops in Australia and Indonesia. My DW thought it was a 1* -- I thought it was a 3* = 2* average I must admit that I am not an expert at maritime weather, but Aussie tour guide on this cruise I have talked with stated -- you do not get Esperance, Exmouth and Kangaroo Island during January. I should not have to know this, but I expect Oceania operations to know such matters. Further scheduling Cairns on Christmas and Boxing days was a waste. Scheduling Darwin on New Year’s Day is also a mistake. This was our 13th cruise with Oceania. Second time on Regatta our first cruise was also on her. I must question my Loyalty to Oceania now, especially in view of our expectations for this cruise and how badly we were disappointed. You see a lot of new competition (like Viking) in this market. Embarkation/Disembarkation – was smooth and efficient. We arrive at 10:50 and were on the ship in Terrace by 11;15. Getting off was easy and quick. There was lots of help locating luggage. Ship’s Condition. The R ships are old and the furnishings in our stateroom certainly could use a makeover. Much of the issues are cosmetic but we had mechanical issues too like AC not working, veranda door could not be opened, bathroom that would not lock, low water pressure. All were taken care of in first couple of days, but it is symptomatic of the ship. They really need to makeover the PH showers. These are not safe and never have been. Easy to slip or fall getting in/out of the shower-tub. The service. Very mixed when it was good it was great. When it was bad it was horrible. Early on it was horrible – attribute this to the new and old crew – many got off early in the cruise. Mid cruise to end of cruise it was excellent. The food. Was a fan of O food in past, and this cruise was a disappointment. The food in the Terrace was bland and tasteless. The servers would give you small portions – you had to ask for more or a larger slice. Food temperature was an issue too. Definitely a lack of quality assurance in kitchen. Breads (croissants and baguettes were either the usual great or just poor). Unfortunately, the meal highlights in the Terrace – were the baby roaches running through the fettucine. My DW had to point this out to the “chef” several times before he removed it to the back. The GDR had issue with food temperature and quality. No consistency. Best meals were those from Red Ginger and the Sunday Brunch. The food in Toscana was excellent and consistent and the service was the best of any dining venue. Food in Polo was a big disappointment. Meat was dry and tasteless. I guess dry aged beef – means drain the blood and age the meat so it has no taste. Excursions -- we did a mix of private and Oceania. The Oceania tours were well organized, but expensive. We had a mixed bag of experiences some the best we have done and some just so so. So, to summarize – Itinerary- Poor --too many missed ports. I had been to all of the cities (Adelaide, Bali, Cairns, Brisbane and Melbourne) – we missed all of the small ports except the last one Eden. Embarking/Disembarking – Excellent Stateroom/Ship – Average Service – Average to Excellent (early on it was so-so) Food – Mediocre to Poor – comment – highlight were the roaches in the pasta. So will we be back -- maybe. But we are also booked and looking at Crystal, Viking and Silversea. Read Less
Sail Date December 2017
Our trip of a life time - circumnavigating Australia. 1.Advertised as best gourmet dining at sea - not so! Boring watery vegetables, mashed potatoes like soup, tough lobster and meat etc etc 2. One excursion promised 4 things - we ... Read More
Our trip of a life time - circumnavigating Australia. 1.Advertised as best gourmet dining at sea - not so! Boring watery vegetables, mashed potatoes like soup, tough lobster and meat etc etc 2. One excursion promised 4 things - we only experienced one of the 4 and our request for refund was handled very very poorly! 3. Our stateroom was small, tired, chipped and banged up. No actual advantage to paying for the concierge level except perhaps a bottle of champagne( we’re non drinkers) and one Oceania bag for 2 people. No concierge or lounge. 4.the fact that we missed 4 ports was blamed on the weather by the company. We think that Oceania needs to do more research - why were we cruising down the west coast of Australia during cyclon season? The advertising promised that this smaller ship would allow us to see parts of Australia not available to passengers on larger ships. False advertising! Very disappointing, expensive cruise and the company is not listening. There is no response to our requests for refunds, discounts etc - let alone any kind of apology! Read Less
Sail Date December 2017
This is not a luxury ship. Old with mildew present onboard. Ship should be retired. It is like a nursing home with poor entertainment and very little activities especially on sea days. We missed 4 ports because of 3 emergency medical ... Read More
This is not a luxury ship. Old with mildew present onboard. Ship should be retired. It is like a nursing home with poor entertainment and very little activities especially on sea days. We missed 4 ports because of 3 emergency medical evacuations. Service is efficient and food is good but not great. We are Elite class Celebrity and will never go on another Oceania cruise. Aqua class cabins on Celebrity and Blu restaurant is superior to Oceania. The excursions desk was helpful and did their best to offer good trips. Visiting Papua New Guinea was a waste of 2 ports .Komodo island was a ripoff. You can see the dragons in Singapore or Taranga zoo in Sydney. If you require a small ship do an Azamara or Silversea itinerary. Oceania is overpriced for the quality of the ship, ports offered and overall experience. Save your money. Our concierge cabin with veranda was tired with very little storage and horrible bathroom with a lousy shower ! Read Less
Sail Date December 2017
Having taken many cruises a long way from home it was nice to take one close meaning minimal travel. We liked the itinerary as it included a few places where we hadn't been. We missed four of the tender ports due to rough seas which ... Read More
Having taken many cruises a long way from home it was nice to take one close meaning minimal travel. We liked the itinerary as it included a few places where we hadn't been. We missed four of the tender ports due to rough seas which would have been disappointing for those who haven't been there before and came so far but it was unavoidable. We didn't do any of the ship's shore excursions as we found them very expensive. Private tours were much cheaper and able to be modified to suit your preferences and the weather etc. Entertainment was generally very good as they were having to continually change the schedule due to more days at sea etc. Guest entertainers were very good as was the resident team led by Cruise Director Julie. The service was excellent in restaurants and bars. We found that they would run out of our favourite wine some days in some bars and then they would find some the next day or they would have it in another bar/restaurant. They obviously don't have a central system where they can find it in a hurry. We love Oceania and will be travelling with them again in July. Read Less
Sail Date December 2017
We chose this cruise bc of Oceania's reputation for good service. But the service we got was horrible. Every time we had to interact with someone (anyone) from guest services, the responses were invariably "what did YOU do to ... Read More
We chose this cruise bc of Oceania's reputation for good service. But the service we got was horrible. Every time we had to interact with someone (anyone) from guest services, the responses were invariably "what did YOU do to screw this up, valued passengers of ours?" Almost every port of call had a major mishap - either we had to miss 2 due to weather, the tender was hours late, they had the wrong gangway out, they dropped us off at the wrong spot to retrieve a shuttle back to the ship and left us standing in the rain for 90 minutes, etc etc. It ended up that we spent an extra 2.5 days at sea - out of a 13 day cruise bc of weather, but NO efforts were made to help make up for the missed shore excursions. The lecturer was OK, although his style was disjointed, and with so much time at sea, the bridge experts became the only option to fight off boredom. Unfortunately, they were both controlling ladies who would not let the passengers play the game - instead monopolizing the play. We were never welcomed to the ship, and they could not wait to get us off the vessel either (admittedly, we couldn't wait to leave, so that worked out great) We would NEVER consider cruising with Oceania again. Save your money and go for a better, and more affordable cruise line. Read Less
Sail Date December 2017
Looking for cruise in warmer location in the winter. Never visited NZ/AUS. Heard good things about Oceania. Liked small ship. Regatta is "Old" but we did not notice any particular defects. We had two ports cancelled due to ... Read More
Looking for cruise in warmer location in the winter. Never visited NZ/AUS. Heard good things about Oceania. Liked small ship. Regatta is "Old" but we did not notice any particular defects. We had two ports cancelled due to stormy weather for safety reasons. Disappointing but beyond control of Oceania. Cost of missed tours was refunded. No mechanical problems that we were aware of. Embarkation went smoothly. We had priority boardung due to cabin location. Fairly large que for concierge class and below at the check in. Rooms onboard not ready until about 1:30 PM. Everyone ends up in the buffet line until room is ready. Cabin air conditioning somewhat loud, but not overpowering. We did not find the electric outlets a problem. All of our plugin equipment worked on 220V. Room came with a Laptop computer. This device is only useful for using the internet. It can't upload any personal files (thumb drive) or save anything like camera downloads. So, bring your own laptop if you need to do any serious work. Overall a positive experience. Would book Oceania again. Read Less
Sail Date December 2017
My wife and I chose Oceania because the company had a good reputation among some of our friends, who are seasoned travelers. We had been satisfied with previous cruise lines, i.e., Crystal, but Oceania had the best travel time for us. Our ... Read More
My wife and I chose Oceania because the company had a good reputation among some of our friends, who are seasoned travelers. We had been satisfied with previous cruise lines, i.e., Crystal, but Oceania had the best travel time for us. Our excitement of seeing the Regatta from the outside gave way to gross disappointment when first taking in the so-called renovated interior. It had a very dated appearance, reminiscent of the first cruise we took 43 years ago. This view was shared by all of our many friends, whom we were fortunate enough to meet on board. Apparently, the other Oceania ships are nicer. That being said, the ship was spotlessly clean. Our stewards were a highlight of the trip and basically served as our private concierges. Otherwise, service was a mixed bag. By in large, it was excellent throughout, but with several glitches. For example, we requested morning coffee in our cabin. The waiters were as nice as could be, yet we often had to call several times because our order had been forgotten. In another instance, a sommelier had total screwed up our bill that we had to stay for an extra 20 minutes till he tried unsuccessfully to straight it out. Many of our friends did not like the food, but we did. Helping size was small but typically we can always ask for more. We are both fish eaters and were astonished to find out that they rarely served fresh fish. As a result frozen lobsters were terrible. We complained to the head chefs in 2 restaurants, who noted that it was company policy? Yet, huge fish markets at most ports. Humm! The speciality restaurants (Polo and Toscano) were hardly special. All fluff with no stuff. Menus did not change. 2 bad entrees there! Indian and Asian buffets were exceptional with legitimate native choices. Wine was good with a large selection and rather inexpensive! Passengers were disappointed that the ship did not dock at Akoroa (Christ Church) and we bypassed Milford Sound, ostensibly because of bad weather. No fault of of the ship unless the captain made a bad choice. The costs of excursions were out of sight and inflexible. We booked only one trip with Oceania for a 10 hour drive along the Great Ocean Road in Geelong. Because my wife wasn’t feeling well, we had to cx, but they would not return money even though there was a waiting list. Shame on them! Fortunately, I had made reservations in all of the other ports with private companies at a fraction of the Oceania cost and greater flexibility We were very pleased with global Viator and local Zealandier. Both were communicative and provided great tour guides. Opting for the WiFi package saved us a lot of money, but the bandwidth was weak and no more than one device can be used at a time. Ancient! Entertainment was good to excellent, even though the showman always catered to an older audience. Enrichment activities were inadequate. The ship needs at least one nationally recognized presenter per cruise. The laundry room was a disaster! Only 3 operating washer-dryers for 600+ passengers. 3 hours to wash underwear in a small hot room with guests who paid a lot of money needing to sit on the floor! Really? The bottom line is that we like cruising will not ever use Oceania. The value is overrated! Read Less
Sail Date December 2017
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