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Sail Date: January 2018
It was our anniversary and the other couple we cruised with was celebrating a milestone birthday. We gathered the first day onboard to book specialty restaurants and all were booked for the entire cruise, thus a damper on our celebration. ... Read More
It was our anniversary and the other couple we cruised with was celebrating a milestone birthday. We gathered the first day onboard to book specialty restaurants and all were booked for the entire cruise, thus a damper on our celebration. They had purchased the specialty package and our package included the specialty dining as a bonus. Neither of us was able to experience specialty dining. The ship was packed shoulder to shoulder with people. Either we couldn't get in to see complimentary entertainment or there was standing room only. What we stood for night after night was good, but would have loved to sit and relax and enjoy the show. Disappointed in tour. We see more wildlife in our backyard. Snorkeling in the area of the second largest barrier reef was a disappointment when they snorkeled off the beach and there was not much to see. Shore excursions overpriced, Spa services overpriced and photos way more than we've paid on other cruise lines. Food at buffet and regular dining rooms was good, but my husband was disappointed they did away with lobster night. Pool area was wall to wall people when at sea and not pleasant. Room was very nice and staff was friendly and helpful. Main show, "Million Dollar Quartet" was excellent and performers were extremely talented. I felt they pushed buying at every turn and charging extra for every little thing. Very little is "included" in your price anymore. I'm more apt to book with an inland tour operator where all is inclusive and see more of the country, its people and culture. That way you don't have sticker shock at the end of your vacation. Read Less
3 Helpful Votes
Sail Date: January 2018
We would definitely not travel again on NCL. The public areas were very noisy due to loud and sometimes drunken patrons as well as very loud music. Several of the speciality dining areas were also very noisy. This cruise was ... Read More
We would definitely not travel again on NCL. The public areas were very noisy due to loud and sometimes drunken patrons as well as very loud music. Several of the speciality dining areas were also very noisy. This cruise was always asking you to pay from services that are generally provided on other cruises. We paid for internet access only to discover that even when we paid, there was almost no internet access even in the internet cafe. Before committing to the cruise we talked with NCL about their ability to provide gluten free options for a serious food allergy. We were assured that it would be no problem and also that someone would meet with us when we boarded to help us make appropriate food choices. Customer service had no idea about such a service and indicated that we should pre order food for the following day. We did that at our selected restaurant twice and both times when we arrived a the restaurant the staff had no idea of the order. In one case the staff told us that my husband would have to leave the restaurant and travel to another floor to secure gluten free bread and bring it back to eat with the remainder of his breakfast. Most servers had not idea what was gluten free and only by demanding to talk to a supervisor was my husband able to get gluten free items. On the positive, the supervisors were excellent resources. Read Less
Sail Date: January 2018
Travelers: 2 couples, 1 bachelor, all in their 30s-40s. We chose this itinerary as it would be a first cruise for couple B. Myself & my husband have cruised the NCL Dawn several years ago with a very similar itinerary and have done a ... Read More
Travelers: 2 couples, 1 bachelor, all in their 30s-40s. We chose this itinerary as it would be a first cruise for couple B. Myself & my husband have cruised the NCL Dawn several years ago with a very similar itinerary and have done a Carnival Mexico cruise out of LA. Bachelor has cruised with Royal Caribbean before. As a group, we are not big partiers, not heavy drinkers and mostly wanted relaxing unwind time mixed with mid-level port adventures. 3 of us loaded up our kindles/ipads with intention of reading more than 1 book. So with that in mind, overall we enjoyed the food the most and the relaxed setting NCL provides. While I make it a rule to wear dresses while on vacation as I don't in my day-to-day life, the other lady of the party doesn't own a dress that I'm aware of. My husband is extremely uncomfortable in anything more than slacks and a button-down short sleeved dress shirt. Being able to go in nice shorts/slacks & polos to any of the restaurant venues was important to us. We enjoyed the food in the main dinning room, although service at times, particularly in the mornings even on port days was really slow. One breakfast it took over 30 minutes and prompting for my fruit and yogurt "appetizer" to be delivered and then another 20 for the main course. Food was hot, delicious and the staff friendly and approachable. We remembered the waitstaff's names days later because they impressed us. Ports: We booked non-NCL shore excursions for Costa Maya and Cozumel due to better pricing. For Costa Maya we booked with The Native Choice. This tour met nearby the port, a short walk away, and our guide, Edder, was personable, informative and polite. We enjoyed the ride with him and the tour itself. We'd boodk with them again. https://www.thenativechoice.com/tours/dzibanche-ruins-tour Harvest Caye: The little island is nice, perfect for people who want to lie on the beach, splash in a pool, spend a day at a bar, do small water-sports nearby. I could easily see my sister & her 3 kids loving this place all day as they all love to be in the water. My husband and I spent a pleasant morning reading our kindles on lounge chairs near the pool. We then took the ferry over to VIllage. This cost $25 per person which seemed steep, but the village has a more natural sand beach (the harvest caye one is little pebbles which were sharp on my feet), more native-type restaurants and several little artists shops. We especially enjoyed Denyse's Originals (lovely hand-made jewelry) and Tyrone's wood carving shop which has very beautiful carved animals, bowls, cutting boards, etc made of native Belize woods. This was were we got our favorite souvenirs of the trip. The Bachelor looked into going on the Zip line on Harvest Caye, but decided the $99 cost wasn't worth it. Honduras: My husband and I chose to do a quiet day on the boat, while the other 3 decided to book a South Shore Zipline trip. They did so from the port, not the Ship, as they paid much less this way for the same trip. Cozumel: We booked with The Wild Tours instead of the boat again due to price. We booked through Expedia at a rate of $65 per person. Pro tip: our ship was docked a short taxi ride from the meeting point, the Hard Rock Cafe. It cost us $12 to taxi there as a group of us all 5 in a van taxi which seem to be everywhere in the port. There are 2 Hard Rocks, one's a full restaurant and the other is a small gift shop on the same road in entirely the opposite direction. We were given directions to the wrong one (of course). The correct one is directly across from the international pier where several other cruise lines were docking. The tour itself was great. Lots of fun, good care was taken of everyone despite their various skill levels (the guides actively separated out more experienced riders & more assertive drivers from the slower ones. We ended up at the cavern which was still pretty cool and the jump into the water was quite the thrill. Expect to get muddy, take a towel and they will rent you a locker ($5) and crocs ($5) if you don't want to muddy your shoes. We'd do this again. They had a separate company taking pictures and they will sell you the pics individually or as a bunch on a zip drive. We got them to $70 for all the pics of the entire group of us 5 people, which was about 150 pictures including the drive. The Getaway Ship: We have mixed feelings about this ship. We knew going in about them centralizing most of the services on decks 6/7/8. My husband and I were on 8 (cabin info in the next session). Couple B & Bachelor were on 11. Being on 8 was great as getting to the action was quick and easy. I'd worried about lots of noise from the venues but there was nothing. The Waterfront was lovely for walking around and settling into a sofa with a book -- which we frequently did. But we had a lot of rainy days where the awning wasn't quite enough to keep dry so finding an indoor area for some quiet socialization & reading was hard. The indoor lounges frequently had games or singing acts very loudly shouting into microphones. The central atrium theater usually had staff trying to engage a large audience into some form of game, but i found their attempts mostly to be awkward and unenthusiastic. Others may find otherwise though watching the not so newly wed game was painful for me. We avoided the central area as much as possible as it seemed to always be permeated by smoke from the casino on 7, which honestly should not be placed where everyone has to choke through the smoke pollution to get to dinner. Eating at Shanghai's noodle bar was plagued with smoke. So for future cruises, we'll be looking carefully at where the smoking sections are and whether we'd have to traverse them daily. Dining: We at at Savor and Taste frequently and enjoyed the food. The staff didn't blink at bringing 2 entrees or desserts for undecided people. Service was slow at times as noted above (30 min for a breakfast appetizer, an additional 20 before entrees were delivered, on a port day where there were a whole lot less people eating in the dinning room at the time). We LOVED Moderno, the brazillian steakhouse. Lots of excellent food, excellent waitstaff. We also enjoyed La Cucina, Couple B so mush so they went back a 2nd night in a row. We ate lunch at OSheehans on embarkation day, which was extremely crowded but service was still prompt and food good. On the day we were in Honduras we had lunch there again, the restaurant was practically empty and service was so slow a couple who'd been seated before us got up and left, complaining to the Hostess on the way out. They were escorted back 10 minutes later by an Officer in white uniform who personally gave them menus and took their order. He then "hovered" in the restaurant for the next hour ensuring all guests were getting excellent and prompt service. This bits of good customer service were frequent. I saw a few other examples of issues being taken seriously by staff and corrected. We also did "taste of spain" in Moderno on at sea day 2 and that was delicious. Entertainment: Million Dollar Quartet and Steam weren't our kind of entertainment, so we skipped. We did go to one of the comedy nights and the comedian, Warren B. Hall was enjoyable. He kept it interactive and PG for the kids. Cabin: We were in 8724, mini-suite with a large balcony. I was very pleased with the layout of the cabin and there was more storage than anticipated. Having the double sinks was nice and the shower jets were good when we needed to relax. The balcony was definitely nice, came with 2 lounge chairs, 2 regular chairs and a small table. I was able to do sun salutations on it to stretch out. We asked our cabin steward, Wayne, for an egg crate when we boarded cause my husband has a bad back. He was able to secure it on day 2 and get it on for that night's sleep. Wayne was approachable and friendly, he said hello every time we saw each other and responded promptly to our direct requests. But the cabin was also the source of one of the on-going annoyances throughout the cruise. My husband collapsed on embarkation night and fell promptly to sleep. I, however, stayed up reading a bit later and started hearing a whistling sound. It drove me nuts the rest of the night. I seriously thought I was going crazy cause my husband slept right through it. So I mentioned it to him the next morning and at the conclusion of our day at sea, he started hearing it too. He was able to sleep through it though and I was so exhausted from not sleeping I eventually fell asleep. The next morning before heading off the boat to go on our Ruins tour, we called guest services and asked them to send someone to look at the balcony door, as that's where the sound was coming from. They promised to send someone. That night, nothing till the wee hours of the morning, around 3am it started up again. I called guest services again. They said they'd send maintenance after 8am and again, we were out of the cabin all day so they had ample time look at things. We got off and enjoyed a nice day at Harvest Caye. This was now Day 4. That night, the whistling was really loud and in full affect by 9pm. We complained again, they sent poor Wayne, who looked like he was just hearing about the issue and assured us he'd tell his supervisor. Shortly afterwards a maintenance guy showed up and he tried what he could to use some kind of tape to fix the seal around the door (which the faster the boat went, the more it whistled). He got the pitch of the noise to change and advised he'd have to take apart the door and completely re-do the rubber seal. He really tried his best, but at 1030 at night couldn't do it in the dark. We stuffed towels around the "lock" on the sliding door to muffle the sound the rest of the night. The next day was day 5, Honduras. We didn't have plans off-shore and needed to leave so maintenance could take apart our door. We settled into the Sunset Bar to read for the morning after breakfast, as he'd just started work. 2 hours later I swung by the cabin to grab something and found the maintenance guy standing outside our cabin with his tools. I asked how the work was going and he said our neighbor had complained about the noise he was making and so he was waiting for them to leave their cabin to do the work. This was around 11am and We'd already been outside the cabin for 3 hours waiting. So I went to guest services in person and explained, twice, my issue to the lady there. She took a while to understand that 1. this has been an issue we've complained about since day 2, 2. I wasn't sleeping as a result, and 3. the maintenance guy was just there and we HAD to have this fixed today or get moved to a cabin so i could sleep. Of note, the maintenance guy had to do the same repair on another door about 6-8 cabins down from ours. She didn't quite get that I wasn't asking for maintenance to look at it, I just needed them to do something to make sure our neighbors (who on day 5 we'd still never seen exiting or entering their cabin) would let the work get completed at some point that day. They assured me they'd take care of it, and when we next went to the room, around 2ish, the maintenance guy was gone. No note or status report was given. That night, the whistling was gone. I slept wonderfully. Day 6, when we got back from shore in Cozumel, there was a plate of 4 chocolate covered strawberries (yum!) and a bottle of Merlot (santa catalina from Chile) with simply a card that said "compliments of guest services" so we assume this was our "apology" for the issues. That night the whistling started again but was much softer and a towel stuck around the "lock" area muffled it enough to get us through night 6. Day 7 was our last at sea day. It was rainy so we tried to stay in our cabin, but the AC kept turning off every 15 minutes, leaving the room uncomfortably stuffy. The 2 other cabins in our party had the same issue, no AC would run for more than 15 minutes then the thermostat would go back to "neutral". This jogged our memory of this issue on our other day at sea, but we'd been out of the cabin most of the day so it wasn't an issue. That night though, my husband couldn't sleep because he was so hot and we couldn't keep the air down. The other issue we had, which is really not lending to us booking NCL again, was soda. As I mentioned, we don't drink at all, and the other 3 people don't drink a lot, although they opted for the ultimate drinking packages as their perks. My husband and I don't drink tea or coffee and drink soda for our morning and all day caffeine. SODA was hard to come by though. There was no Mountain Dew on tap as indicated on NCl's website, only found it in a vending machine in the arcade which we were told was not included in our soda package. In the mornings only the atrium bar on 6 was open and the wait was 15 minutes plus as 1 person tried to deal with a boatload of people getting bloody mary's mimosas and sodas. The first night in the main dinning room we were told they couldn't get us bar drinks, so no soda with our meal (this was later fixed for other meals). We found the bars understaffed in general throughout the week and often had to wait while 5-8 other people ordered complicated mixed drinks just to get a fountain pepsi. They really need a dedicated soda station or something on board for us weirdos who drink soda all day. On day 7 we were on deck 8 and I was turned away from 3 different bars who all spontaneously were closing at 330pm when I asked for a soda. I lost my cool with the 3rd guy who agreed to give me a pepsi so I'd go away and not make a scene. I know it was unfair to him, but it was my last straw. Disembarkation: so there was no notification from Wayne or that I found in the freestyle dailys that we needed to get our luggage tags from guest services on Friday. I must have missed something. My husband and our party decided to carry out our luggage, but due to the terrible night we had trying to sleep in our stuffy hot room with a whistling door, we didn't make the 745am call to carry our stuff off. When we exited at 815, they were preventing people from taking the stairs down from 8 to 7 to get off. So after being stuck trying to find an elevator for 20 minutes, with people loudly complaining all the elevators were full for us to get on at level 8, an officer came by and told the lady guarding the stairwell to just let us all through. Then we had to wind from the front of the boat, through the atrium, then back around to the front with our luggage. It was hot, sweaty and frustrating. Departure city: Miami we didn't really do anything, not big fans of the town so we just flew in late the night before, stayed overnight and went to the ship the next morning. So we were happy with Wayne, happy with the food, but day 7's frustrations and poor sleep due to cabin issues were a poor way to end an otherwise good vacation. I found myself missing the large indoor air conditioned lounges with a variety of sofas and chairs for daily relaxing that I found on the Dawn. Read Less
2 Helpful Votes
Sail Date: January 2018
We have been on 8 cruises now - this one with Norwegian, 5 with Royal Caribbean, and 2 with Carnival. Overall this one was okay, but not great. For one thing, they charge for a lot of things. We had $200 of on-board credit, but that was ... Read More
We have been on 8 cruises now - this one with Norwegian, 5 with Royal Caribbean, and 2 with Carnival. Overall this one was okay, but not great. For one thing, they charge for a lot of things. We had $200 of on-board credit, but that was used up quickly. We didn't go to one of the shows because they charge for it. Having been on Oasis of the Seas with Royal Caribbean we have seen some of the best shows possible FOR FREE! Is this going to become the new "normal"? I hope not. It makes it hard to figure out in advance what is a good deal if they are going to charge for shows. They also charge for room service (although not the breakfast if you use the card that you hang on your door the night before). The ship looks like it is ready to be refurbished. We were surprised to learn it was just built in 2014 - it definitely looks older. Staff were extremely nice (we have always enjoyed staff on all of our cruises), but they were hurried and weren't thorough in their jobs. Dining staff were the most hurried - I had trouble getting a drink. One night we didn't even get our water refilled during the whole meal. I learned to order coffee with dessert EARLY! The venues are crowded. The ship is narrow, and they don't seem to use the theatre enough (it is the only big venue). We did some of the music trivia events, and we couldn't find a place to sit despite getting there early. People who find a place to sit stay there and don't move (and I don't blame them!). We also did a couple of "learn to dance" events. I finally left one because it was so crowded. Again, why not use the theatre stage for that? We thought the food was excellent most of the time. We think the buffet is better on Getaway than any of the Royal Caribbean ships we have been on. They like to make sure you know that they have 26 dining venues on the ship, but only 6 are complementary. We did have dinner in La Cucina one night and it was excellent, and the service was excellent as well. Getting of the ship in the various ports was amazingly quick! We frequently have excursions that start early, and on other ships the lines have backed up very quickly. On this ship we didn't really stand in line to get off. I was extremely happy with that. The excursion we had booked on our last day in Miami was cancelled due to not enough people signing up, so we switched to a "hop on/hop off" bus tour. The information the ship provided was outdated, so I spent about an hour planning our last day in Miami only to find that the time was wasted as the tours had changed completely. The ship also gave us luggage tags for the tour, but those were also outdated, and so I had to fill out new ones as soon as we got off the ship. Very annoying! We had a standard outside cabin with a large balcony. The room was very average (what we were expecting), and the balcony was nice. Unfortunately the weather wasn't great, so we didn't get to enjoy it as much as we would have liked, but that's not the ship's fault. Overall we probably won't go with Norwegian again. We like the big ships, and this one was just too small for us to truly enjoy. Read Less
1 Helpful Vote
Sail Date: January 2018
Been on the Getaway twice before and liked it. We received $140 credit from NCL and planned on applying it toward the daily cabin grautity. The $140 credit was on our account when we checked in. When we received our departure ... Read More
Been on the Getaway twice before and liked it. We received $140 credit from NCL and planned on applying it toward the daily cabin grautity. The $140 credit was on our account when we checked in. When we received our departure statement, the credit was removed and said it was monrefundable. Called NCL and they told us the credit could not be used for room gratuities (service charge). Why wasn't this made clear up front? We certainly wouldn't have left $140 behind. Won't be going on NCL again. The food in the Tropicana and the the Taste and the Savor were almost identical menus every night. The beef entrees were substandard and very tough. The appetizers did not offer shrimp cocktail as have on past cruises and the seafood entrees were limited. We tried to eat at Cagneys upscale restaurant every evening. We were told there was never any availability. We would have had to have purchased the upscale dining package before the cruise. Very disappointing. The beverage package, which we prepurchased was good. We also prepurchased the Internet package which worked only part of the time. We are leaving soon on Royal Caribbean as Diamond members and hoping for a better experience. We are leaving on our sixth cruise with Regent in the spring. Now that Regent is part of NCL, we hope that their service hasn't been downgraded. Read Less
Sail Date: January 2018
We were travelling with the kids, so getting tix to the vibe would’ve been pointless, as our goal was to have a family vacay. But we still managed to do a few grown up things. My hubby loves to play tables, so the daily blackjack and ... Read More
We were travelling with the kids, so getting tix to the vibe would’ve been pointless, as our goal was to have a family vacay. But we still managed to do a few grown up things. My hubby loves to play tables, so the daily blackjack and poker tournaments were a big plus. He met a few people and got some good stories about Norwegian and other cruise lines. We also met a few people at the casino at night, and one gentleman said he got the last two tickets for VIBE around 2 pm on embarkation day. He said they were worth every penny for him and his friend. He said it was quiet and loved having the service.but they had older kids who didn’t want their parents around anyway. One thing we did before hand was sign up for the roll call on cruisecritic.com and one of the guys there organized a meet and greet and gift exchange. That was really enjoyable. We had the heads of all departments come and introduced themselves and gave us cards to let them know if there was anything we needed. Even the captain came! And we had taken the kids for breakfast before hand, but they had special food and smoothies for us at the meet and greet. The gift exchange was kinda fun. You were supposed to bring something that represented your area. All the Canadians brought treats like chocolate bars and chips. I also brought an eskimos travel mug, thinking I would need to explain Canadian football to Yankees but as it turned out the folks that picked my gift we’re from Toronto. On any future trip I would join the Facebook group and the cruise critic one just for the pointers. Later, it was good to be able to put faces to the voices we heard when the captain came over the PA and said there was a sailboat taking on water off Belize and our ship was the closest. It took about 90 minutes Total but watching the rescue was exciting and knowing who was doing what was cool. After posting on Facebook, a lot of our friends have had rescue experiences when on a cruise so that was cool to share tales. We did a few of the specialty restaurants,the only one we made reservations for was the Tepppenyaki. Otherwise we just walked up and hoped for the best and had good luck except for the French bistro. That you really need to book online before you board. The bad thing for families with young young kids on our trip was the splash park area was being repainted and repaired so was open the last day only. But that wasnt a deal breaker for us and the work is done now so should be good for a while now. Our kids loved the activities onboard. So we didn’t book excursions through the cruise line. As well the weather was rather hit and miss. So for example, our whole reason For picking this trip was to snorkel in ROatan. However it had rained heavily the night before and the water was murky. We just walked off and got a trip to the sloth and monkey park for $25/per person from a vendor at the port. Great deal, and the kids are still talking about it. ThenWe returned to the ship and had lots of fun. Same in Costa maya as it was raining heavily, and in harvest caye. We took advantage of the pool and beach for a few hours, the the clouds moved in. instead of paying for lunch on land we just returned to the ship and stayed on board. The kids loved being able to play bingo with the adults as they often hear chad and I talk about having to go work them as volunteers here at home, but they can’t come. We even won one night! The $162 was a nice bonus. In Cozumel though, we should’ve booked the dolphinarium through Norwegian as the prices at the port were no better and we needed to make our own transportation and that was also a hassle. As well returning to the ship was stressful as traffic was more than we anticipated and if we had booked through Norwegian we know that the ship would’ve waited.in the end we were ok,but the panic attacks en route were not worth it as there were not really any saving between Norwegian s price and the vendors were not into bargaining like in rOatan. DO NOT MISS OUT on the ladies’ night offered at the spa! Amazing value! Great experience! It came out on the daily schedule and Chad convinced me to go, a little begrudgingly but so glad I did. Only 6 women went as a few left at the beginning as it was a bit disorganized to start. We got to lie in the relaxation Lounge and test a few products while they gave their sales schpeil. But then... we got to try the thermal suite for the rest of the evening -for $39. And then that was credited to any spa service or product you bought during the week. If you did not buy anything you would then be charged, but after receiving a 10 minute sample massage there I needed more. Just access to the thermal pools, salt room, stream rooms and heated loungers AND two glasses of champagne was worth it. Hope that’s helpful! Thank you again and I look forward to more adventures! Read Less
Sail Date: January 2018
We went with the Escape on the advice of our travel agent, our previous experiences were with RCCL. I will try to be as thorough as possible. We stayed the night before at Hampton Inn East at Mia Int Airport, Returned our car to Alamo ... Read More
We went with the Escape on the advice of our travel agent, our previous experiences were with RCCL. I will try to be as thorough as possible. We stayed the night before at Hampton Inn East at Mia Int Airport, Returned our car to Alamo in the morning and took the free Alamo shuttle to the Port, We had a registration time slot of 930 to 10 am. We arrived at 915 or so And got in line behind about 50 other people. Security did not start screening until 1000 or so, After that the check went smooth, Only complaint here is that I think they should inform everyone of the mandatory drill as many people were not even headed to it as the were drinking or sleeping up top, Safety drill seemed to take a long time. We were able to access our cabin around 2 pm, While putting away our items we found a few unopened waters and a bottle of champagne left from previous cruisers, This leads me to believe there was not a very good cleaning but the room seemed clean other than that. We were in 10842 a BB midship balcony with the angled balcony as we were at the start of the bump out giving us a little extra room which was nice. Really missed the towel animals the first two days {wanted to take pics for grandkids} had to ask for them, also had to ask to have ice kept in the room, which was not done, It would be filled in the morning then melt and not be refilled till the next morning. Other than that Our steward was on OK fella. We were lucky enough to snag the last available Cabana for the Vibe and I am so glad that we did, The peace and quiet of the Vibe and the privacy of the cabana along with the awesome Vibe staff made our cruise more than it was going to be, Vee and Desire really know how to take care of you. The Vibe was never really busy and we almost always had a hot tub to ourselves. Only downfall here is the one day it rained the card access stopped working for the entire day and you had to go in by going around the bar doors. I would recommend the Vibe to anyone that enjoys serenity, If you do and you get the chance for a Cabana the cost is an extra 129 dollars but you get 100 dollars in onboard credit. The dining left a little to be desired. We had the 3 specialty meals so we booked them ahead of time to get the slots we wanted. Unfortunately the night we had Moderno booked was the only seafood night on the cruise therefore we were not able to enjoy any shrimp cocktails, My wifes favorite, she was very disappointed. Moderno was a great place to eat loved the food, the service left a little to be desired. Our next specialty restaurant was Cagney's once again the food was mediocre, Finally got to order shrimp cocktail only to get 3 shrimp each. The waiter we had here was in a terrible mood and offered terrible service. Last but not least was Teppanyaki. Loved loved loved this, what a great time the chef's were all awesome the food great service was also a plus. We also visited Osheehan's a couple of times, not impressed with this at all, the food was not really hot the service was crawling slow. As this is the only 24 hour dining place you would think they would be prepared for this during the night but they were not and the staff seemed like they were overworked, The chicken wings were pretty good but the prime rib and the fish and chips left alot to be desired. The Garden buffet was average buffet food for Lunch and Dinner the Breakfast I thought was the best thing served here. Props to the captain for going out of our way on Tuesday night to rescue 2 sailors from a sinking sailboat. If they did not inform us via the PA you never would have known. Onboard entertainment was enjoyable nothing really stood out either way, the Atrium can get crowded during events. Overall service was average we had a few crew members that really stood out and alot of crew members who seemed like the were tired and ran down. Compared to RCCL the majority of the crew really needed to step up there game, We heard alot of complaining in the dining rooms about slow drink service, we never experienced this as most of our drinks either came from the Vibe or Mixx which were never busy, The Mango meltdown and the AMF are awesome drinks and refreshing. Ports Costa Maya no excursions here we went to the shops, lots of pushy salespeople here but it was raining so of the 3 ships docked not alot of people came on shore. One shop owner remarked it was going to be hard for them to make the rent with noone shopping Harvest Caye the butterfly sanctuary was nice, the beach was really hard on the feet and the water was cloudy. Other than that nothing spectacular. Roatan was our favorite port we booked the Daniel Johnsons Island tour and Sloth sanctuary tour and loved it, We got to see the good and the bad of the Island and were back in plenty of time to shap before boarding the ship. Cozumel we enjoyed walking in town. We stopped and got the fish pedicure which was refreshing. Also enjoyed the beautiful water here this was the best weather day of the cruise. Overall We were not impressed with NCL but may try another ship in the future, I would not discourage anyone from the Getaway but would not go out of the way to recommend it either. Disembarkation was controlled chaos but went quickly, we took our own bags off and hopped on the Alamo shuttle back to the airport to pick up a rental car for a trip to the Keys. The reason for this is that it was 500 dollars cheaper to fly home on Monday over Sunday. Read Less
Sail Date: January 2018
Family cruise with friends as well. Had a few first time cruisers with us. Staff didn't appear as friendly as other cruises. Service at the bar was slow. We did have one of the dining room managers step up and book a table for 11 for us ... Read More
Family cruise with friends as well. Had a few first time cruisers with us. Staff didn't appear as friendly as other cruises. Service at the bar was slow. We did have one of the dining room managers step up and book a table for 11 for us on an additional evening so we could see the entertainment. Our first night in the main dining room we were seated at two seperate tables and right by the servers station so we missed the entire show. Big disappointment seeing that we had first time cruisers with us and wanted to make every experience amazing for them. Camile on Norwegian Getaway who was the dining manager I believe went above and beyond and she even met us at breakfast every morning to make sure we were happy! I am in the process of writing a letter to Norwegian commending her! She is awesome! Read Less
1 Helpful Vote
Sail Date: January 2018
Background Information This is our second cruise with NCL and the honeymoon cruise for my wife and I. We splurged and went with the Haven and all it had to offer. With being in the Haven and not having our kids with us we really didn't ... Read More
Background Information This is our second cruise with NCL and the honeymoon cruise for my wife and I. We splurged and went with the Haven and all it had to offer. With being in the Haven and not having our kids with us we really didn't do much outside of the Haven. Travel To Port of Embarkation We live in Ft. Lauderdale so it was just a 30 minute car ride from home :-) Embarkation Unfortunately when we got there to the Haven check-in lounge there was a large group of about 15 family members ahead of us. At that time there was only one person working in the lounge so needless to say the line was not moving. Finally another NCL rep arrived and started checking in other Haven cruisers. Due to large mentioned family group already in the lounge the lounge was quite crowded and in a bit disarray. A VIP escort showed up but didn't come into the lounge to collect the people already checked in but thankfully my wife had looked outside and noticed him so we where able to join the boarding group he was taking. With the VIP escort going on-board was a breeze and everyone in the group was escorted directly to the Haven non-stop. Haven All I can say is: AMAZING. Worth every penny (wish I just had more pennies so I could use it again). From the concierge to the butler to the private bar, private restaurant and private pool and lounge area it was really a truly special experience. There is no waiting in lines to book anything as the concierge team takes care of all of that. Whatever food you want from any restaurant on the ship your butler brings to your room. By the end of the 1st day the bartenders know your name and your drink of choice (mostly pepsi in my case). It will be hard to go back to regular cursing after our stay in the Haven. Dining Ocean Blue was amazing. Brazilian steakhouse was good but nothing spectualar Cagneys left me very disappointed. I actually sent back my porterhouse which I was looking forward to the whole cruise ... it had to no flavor. Went with the filet which was good but not what I had my heart set on (1st world problem i know). Haven Restuarant - Breakfast, Lunch and Dinner all had great menus and tasty food. Steak and Eggs - yes please, Bree Cheese Burger - don't mind if I do, Duck and Prime Rib - if i must :-) Activities Since it was our honeymoon my wife and I really didn't do much the ship had to offer. We just wanted to relax and take it easy. We left our 5 and 9 year old kids at home so we where very content to just sit back and read a book or watch a movie in peace. Service Can't speak for the rest of the ship but with the Haven you differently get what you paid for. For what they charge you expect top-notch service and they deliver and then some. Entertainment Million Dollar - Amazing show and the actor are freaking awesome singers and instrument players Cirque - The entertainers are amazing ... they can drop the crappy wedding food dinner before the show and make the experience even more amazing ... hated that they made us waste 45 minutes before the show for a dinner we didn't want or enjoy and then charged us extra food (NCL nickel and dimeing at its best) If you have seen a Cirque show in the past you can skip this one ... a good show but not worth the extra $$$ and forced meal Howl at the Moon - ok ... we left after about 10 minutes Comedian - we saw the adult show and i really enjoyed him but I forget his name Painting by Stacey - Fun painting class ... but they are more fun at home where they include wine and such to make it more social. Instructor was nice but not very good at teaching the techniques. My palm trees looked like sausages :-) Port & Shore Excursions All the ports except for their private island in Belize where great. It is an NCL private island ... why is the beverage package and food not included. Oh i know ... another way to nickel and dime :-) ... I have noticed a trend here with NCL. I would rather to go to actually Belize rather than their Disney-world version of it they built. Disembarkation Thanks to Haven and priority escorts as easy as it has ever been Read Less
Sail Date: January 2018
Booked this cruise primarily for the private island. Drove down the night before and stayed at the Red Roof Plus. It needs a lot of TLC, but they offered parking for the week. Beware of the shuttle; if you want to use the return ... Read More
Booked this cruise primarily for the private island. Drove down the night before and stayed at the Red Roof Plus. It needs a lot of TLC, but they offered parking for the week. Beware of the shuttle; if you want to use the return shuttle, you must pay first at the hotel. We saw someone try to pay on the return and was turned away. Also, it was a little scary on the way back as we had to get in with people who were being dropped off at other ships and had to crouch until they got off! Check in was okay. Moved through security line quickly, and went to Platinum line. Actually had to wait there as only two people were manning the desk: one only took people from the special needs line, and the other was dealing with a group that had an issue with a passport. Got upstairs and was sent to a separate section that had plenty of chairs and some drinks and snacks. A bit of confusion ensued when an employee came through announcing that priority boarding was starting, then got up there and found out that it was only for the Haven. Fortunately, we did not have to stand long and were on the ship around 11:30. It is a large ship with only fore and aft elevators/steps, but we found it was very easy to navigate. Dining and shows were on decks 6, 7, and 8. Main pool deck and buffet were on deck 15. Although it was a full sailing, we found that we never had to wait longer than 30 minutes for dining, and were able to be seated at shows without reservations. Also we never had a problem finding deck chairs. We did stand for some of the atrium shows, but we were only watching while waiting for something else. We stayed in an interior cabin on deck 5. We felt it was roomier than previous interior cabins on other ships. Our cabin steward, Marvin, was very efficient and friendly. He kept the cabin clean and supplied, and never failed to greet us by name when we passed him in the hall. We managed to eat in all the main dining rooms at one point or another. We have a dining room breakfast most mornings, and try to eat lunch there at least on embarkation day. A delightful experience at two of the breakfasts was the appearance of the "pastry ladies." I never got their names, but they came around to the tables with a special item for the day, and recited a poem about the dish. They also sang bits of songs - it was so much fun! We enjoyed the Tropicana Room for dinner as there was usually music. We ate twice at Shanghai's, which is a complimentary restaurant. It is very small, so you will have to wait here, although the wait was never more than half the time the hostess gave us. They do give you a pager, so you can walk around. It is a bit loud as it is open right next to the casino, but we enjoyed the food. We also ate at Le Bistro and La Cucina. We actually preferred La Cucina. My big disappointment with Le Bistro was the fact that I settled on the veal dish, only to be told that it wasn't available. The second night of the cruise? No mention not to choose it when handing out the menu? Veal was available the last night in La Cucina. Also, their bread is to die for! We mostly used the buffet for afternoon snacks (pretzel bread sticks and cookies!) and a snack the last sea day morning since we wanted to eat lunch in the dining room. Our favorite show was definitely Million Dollar Quartet! We had a reservation for the second night, but were able to do a walk-in on the first night with no problem. We also found that we were able to do a walk-in for the comedians. They have a queue set up, so when they see how many seats are left, they will let you in. One night it was empty enough that there was no queue. If you like dancing, then make sure to see Burn the Floor! It was an extremely energetic show. They also had a vocalist who was quite good. If you enjoy a variety of music, then head to Howl at the Moon. They have a rotation of three piano players who, for tips, will play requests. It isn't too hard to get seats as people come and go from this show. We also saw bits and pieces for the atrium game shows, which were pretty funny. We did not do any excursions on this trip. We spent the entire day on the island at Harvest Caye. What a lovely island! We had no problem finding chairs with shade. We were aware of the fact that the beach has rough sand and packed appropriate footwear. We were able to watch people enjoying themselves on the zipline. The pool is gorgeous. We went to the Landshark bar after 2PM to get 2 - 4- 1 frozen maragaritas. Our day in Costa Maya was pretty rainy. The port area is fixed up very nicely. They have a tower you can climb to see views, and they did some sort of native demonstration with men flying on ropes form a high pole. In Roatan and Cozumel, we just walked around the port area and went back to the ship to enjoy empty hot tubs. Debarkation was a little confusing as the luggage was in multiple rooms and we had to walk around a bit to discover ours. Made it through customs quickly and then waited for our return shuttle. Read Less
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