Norwegian Dawn is a tale of two cities. On the one hand, the fitness center, spa, and many of the restaurant areas are very nice, very updated, and very usable. On the other hand, the ship is suffering from a major lack of cabin ... Read More
Norwegian Dawn is a tale of two cities. On the one hand, the fitness center, spa, and many of the restaurant areas are very nice, very updated, and very usable. On the other hand, the ship is suffering from a major lack of cabin capabilities from it's last upgrade and the ship itself is one of the most confusing I've ever been on.
The ship is current ported in Boston and we sailed on it to Bermuda. The Boston Cruise port has gone through a major upgrade as well. On our day of departure things were a bit chaotic and there was about a 90 minute wait to get into the port and through security. Because of that bottleneck, however, the check-in process and embarkation were seamless and very fast. Overall, a little longer than average but nothing out of control.
We took the Dawn about 15 months after its most recent upgrade and I did find the ship to be very up to date and beautiful. They have added a Mexican restaurant which others who have been on the ship indicated was very good (It's our first day so we haven't tried it).
I was particularly impressed with the fitness center and the Spa. It takes on two decks of the ship and was well appointed. We got the thermal spa suite and it looks very promising. Better than those you would find on the gem but just a bit less than the bigger Escape or Getaway class ships. Still, very spacious and very nice and I recommend it.
We have a family balcony which is a just a bit bigger than a normal balcony room. The room size is adquequate although it feels like they saved off a couple of feet, possibly to get more cabins on the ship. We are missing the normal balcony "credenza" by the TV which would have additional storage area and electricity. The TV is quite a bit smaller; basically a 16 inch computer monitor which is disappointing. The bathroom feels like it is at least two feet smaller than the other ships (Sun, Gem, Jewel, Sky, etc) of its class. We have a shower (not tub shower) which is fine but cramped and the commode area (separated off) is at least a foot skinnier. Again, I don't know this but I"m guessing they now have more accomdations to sell than they used to unless this is just the size of the ship when it was launched in 2002. It simply feels more cramped.
The biggest disappointing, to the point of initial frustration bordering on anger, is the complete lack of electricity in the room. I require a CPAP to sleep. On other ships, the cabins at this level (balcony) also have a dirty of electrical connections but I have been able to plug in my CPAP to the area around the TV, extend down on a chair and then use the hose size to get to my bed so I can sleep comfortably. On this ship... it's an impossibility.
First, there is ZERO usable electrical outlets on by the TV. None. There is a coffee maker and it does have a plug. I traced it to a EURO outlet behind the TV. What? Look, the Dawn primarily sails out of the US and you give me a EURO plug. Thanks. Clearly the goal is for me not to use it. Given I have little more than a small table on which it sets, it's pretty much irrelevant anyway. So, NO electricity by the TV. So, I search the room. Finally, over by the closet, and right by the bathroom, I find a single 110 volt plug. It's where the hair dryer is. I can't plug in my CPAP there because the chord will, first of all, not reach to put my machine close enough to the bed to make it worked. Second, if I do use it that way, and I get a longer hose (which I don't have), the machine now sits on floor blocking the way to bathroom. Given my wife will likely get up and go to the bathroom in the middle of the night, I'm now creating a safety hazard.
So, I'm hunting for an extension chord. Call housekeeping. Of course they can't help me, I have to go to guest services. What's the point of having housekeeping if they can't get you an extension chord.
The ship was just remodeled and re-done. Do people designing these things think we're in the 1800's and don't require electricity. This is horrible design with no customer thought in mind. Many reading this will think I'm majoring in the minors. When a trans-continental air flight has more electrical capability than a cabin which I'm going to spend a week in, there's a problem with being customer-centric. Read Less