999 Norwegian Dawn Bermuda Cruise Reviews

We live in MA so taking the Dawn from Boston is easy for us and has become a yearly cruise. The Dawn is small and easy to get everywhere. Cabin is very nice always neat and clean our cabin steward was ok could not tell who he was but he ... Read More
We live in MA so taking the Dawn from Boston is easy for us and has become a yearly cruise. The Dawn is small and easy to get everywhere. Cabin is very nice always neat and clean our cabin steward was ok could not tell who he was but he did a good job. As always Cagneys and Le Bistro were out standing, La Cucina was very good Much better than when we ate there about 5 years ago. It is a very nice now in the past it felt more like a pizza shop. The Garden Cafe was also very good food has been upgraded in taste and Quality. O'Sheehans was not up to par food was not good. Venetian was good not great as it has been some of the regular items are gone off the menus. We spent a lot of time on the pool deck and we were always able to find a seat the services on the the pool deck were great. Jose and Patti were as good as always, there were two band that were also very good and a good DJ. We did not go to any of the shows but everyone said they were good. The people in Bermuda are so awesome Bermuda was beautiful, save,and clean we buy buss passes and go all over the Island The weather was interesting sunny, windy and rainy. and the beaches were a bit rough at times but great.The captain went east and then north to Nova Scotia and Then to Boston avoiding most of Irma I was not bothered by the seas but some people were. It was a great Cruise and we are doing it again in spring. Read Less
Sail Date September 2017
We like the Boston to Bermuda on NCL - third time. But cabin 9550 was not ready for guests. Over first three days we had 8-10 technicians fixing various things... no grip on the balcony door, paint splattered all over the sliders and on ... Read More
We like the Boston to Bermuda on NCL - third time. But cabin 9550 was not ready for guests. Over first three days we had 8-10 technicians fixing various things... no grip on the balcony door, paint splattered all over the sliders and on the deck, sewage smell in the bathroom daily, and on 3rd morning...no cold water, ergo no shower or brushing teeth. Staff was very responsive, apologetic and quick to act, but it all seemed insincere, like they were just doing their job. With the water issue, we asked to speak with someone. Exec Housekeeper came the next day, apologized with big smile and even offered us a specialty dinner, free. If he checked, he would know we purchased a dining package already. Overall, these experiences were like a constant rain cloud over us - intrusive, inconvenient, uncomfortable, and an ongoing frustration (smellng sewage is not fun). This is our 3rd DAWN Bermuda cruise. Things changed. They cut even more corners in an effort to bump profits. Buffet food selections were not as extensive. If you want lox in the morning you have to know who and where to ask for them. They are kept under the counter on the main buffet line, so act like Oliver in the Dicken's book... "Please sir, may I have some more?". really. There were many other changes. O'Sheehan's has improved service and menu. Much better. Bingo prizes were better as well. Many more Enrichment events. Yet, the spa pool was closed 2-3 days, and not for rocking. seas were very calm. The DAWN was refurbished last year, but as the Exec explained it was only cosmetic. The ship needs some infrastructure updates. it's old and rusty looking. It seemed this ship was filled with NCL trainees - just an overriding atmosphere others noticed too. Having said that, we will cruise again on NCL, in fact, the Epic in January. It's generally a good value. The irony of our bad experience this time was we finally reached Platinum Level ...on our first night. Don't mean to be negative, but the only way to make things better is to speak up. Read Less
Sail Date September 2017
A week off on a cruise is still a better week than being at work. All of our 8 other cruises were always amazing with only minor hiccups or inconveniences. However, we had several bad experiences on the Dawn. We had a family suite we ... Read More
A week off on a cruise is still a better week than being at work. All of our 8 other cruises were always amazing with only minor hiccups or inconveniences. However, we had several bad experiences on the Dawn. We had a family suite we were upgraded through the bidding process. We were extremely excited about being upgrade. We normally stay in the Haven areas or Suites but didn't have enough money when we book and saved over $1000 by upgrading. Embarkation was quick and easy but were led to a small corner of the port building for suite guest. It was crowded and not enough room for passengers to get by information desk and to their seats. Disembarkation was a mess as it always is. We met the concierge in the theater and then followed the group outside to the Homeland Security agent who was on the ship but became lost getting of the ship as there was no one to direct you where to exit. This was our first time in this port. When we were alerted we could go in our rooms we went to our room to find it extremely dirty, a poorly made bed, crumbs all of the floor, and gross trash cans that looked liked they were puked in. We figured it would be addressed at turn down since he must have been rushed cleaning it. It never got much better and took the the second morning for the trash cans to be cleaned. When we woke up the second day we noticed a nasty stain on the mattress and sheet. The third day the mattress was replaced but the dirty sheet that didn't fit the bed remained. We don't like complaining and figured it would be caught but it never was. Also, the wine glass or coffee cups we used the night before or in the morning were not removed until turn down so the room never appeared "clean." On all of our other trips the rooms were beyond expectation and had very personable room stewards. This one could barely be found when we need something. We also had poor service at some bars and in some restaurants. We were told by the atrium bar tender when we asked for two Miami vices that we should go up stairs because they are pre-made (not true), when he had just made two others before we walked up. The Venetian restaurant we had horrible meals and poor service. The lasagna tasted like chef boyardee and it took 2.5 hours before we had dessert and were able to leave. Moderno for breakfast and lunch was so-so with slow service and not the same level of service we received in the Haven. The maitre'd on EVERY ship and including the sky always made it a point to learn our names and be friendly, not on this ship. We had our best meal at La Cucina with a great waiter and the chef even came out to greet us. Cagney's was great but the steaks weren't as good as we are used too. Los Lobos was amazing except for the waiter who didn't look at us, was slow (when we were the only ones there practically), extremely unfriendly, and made the dining experience poor. We loved the food though and the drinks. We went back to hang out at the bar and have more margaritas though two nights later. The buffet was exceptional and was even great at dinner time. We had great service at the customer service desk but one of the supervisors who assisted us switch Credit Cards after a payment cleared. Due to the poor service mentioned above we also went to her to have the daily charges removed (our first time) because of the aforementioned issues. We did tip well along the way where we had great service - casino bar, La Cucina, Los Lobos Bar, Pool Bar, and the Wine Bar (which was absolutely enchanting and reminded us of the quality of service of the Haven bar). We tipped our butler, concierge, and still tipped the room steward since he stepped up his game the last two nights once we complained. The Casino host was great as well and took care of us. The ship was fun and different. However, was difficult to navigate and still had some wear and tear even after renovation. For instance our room was an ice cube even when we had it on high. One area would be hot the next freezing. We didn't know how to dress to be comfortable. The entertainment was good but mostly geared for the 50+ crowd not 30 somethings. Bermuda was excellent as usual and a had a great learn to scuba dive excursions and we finally got to visit the Dockyard museum. Being the only ship in port we went to Horseshoe Bay again and loved it with it being actually fun and usable will so few people there. Entertainment seemed varied and was entertaining. It's hard not to have fun even with the issue we mentioned and we truly did and enjoyed our trip overall. We met some great people on the ship which made our experience more positive. We look forward getting back on the Breakaway (our favorite ship) in February. Read Less
Sail Date September 2017
Our third time to Bermuda which is a beautiful island We went to horseshoe bay beach which is one of the best in the WORLD We also took a catamaran man snorkeling over to St George which was great We also took a sunset swizzle ... Read More
Our third time to Bermuda which is a beautiful island We went to horseshoe bay beach which is one of the best in the WORLD We also took a catamaran man snorkeling over to St George which was great We also took a sunset swizzle cruise which was also great We were asked to name a cruise hero on board--we could not price is up $800 from the exact same cruise last year we ate in specialty restaurants every night, mostly French and Cagney's which made you jump thru hoops in the beginning but smoothed out as the cruise continued. Thefood was good but only averagenot up to par for a specialty restaurant for an additional charge NCL is average and hard to compare to CELEBRITY which is wonderful Overall Boston is a great port to leave from but with the price increase and the average everything this may be our last ncl and Boston cruise Read Less
Sail Date September 2017
Traveled to Bermuda on 8/18/2017 from Boston, MA on the NCL Dawn. We booked a balcony on the 10th level (Room 10088). The ship states that it was refurbished in ~2016, looking at the room one wouldn't think it was. We have been on 3 ... Read More
Traveled to Bermuda on 8/18/2017 from Boston, MA on the NCL Dawn. We booked a balcony on the 10th level (Room 10088). The ship states that it was refurbished in ~2016, looking at the room one wouldn't think it was. We have been on 3 other cruise ships (Carnival, Royal Car, Princess), Royal Car being far superior room wise then all the rest. NCL was second followed by Princess and Carnival being last. The crew was fantastic and great to be around, and always something going on fun activities to keep one entertained. Great interactive games, amazing shows and great drinks. Dining was great with the exception of Los Lobos (may have been a off day for the restaurant). Food was uneatable the night we were there, grease overflowing from the Empenadas, the carne asada was tough as nail and so over-seasoned that it was uneatable (I think the seasoning bottle tipped over on the meat). The Excursions are extremely pricey but that is due to gas prices on the island. We rented our own taxi to bring us to the beach we saved a lot of $$ doing this. We paid $60 for a taxi where the ship charged $69 pp. We had 5 people in our party and paid $60 by getting our own cab. I give this cruise 3.5 stars. Read Less
Sail Date August 2017
Ship was chosen to coincide with our anniversary. Very Old ship and even with 6' swells we were rocking and rolling. Moved very slowly to give us two full days going and two full days returning. Would have liked to have had more time ... Read More
Ship was chosen to coincide with our anniversary. Very Old ship and even with 6' swells we were rocking and rolling. Moved very slowly to give us two full days going and two full days returning. Would have liked to have had more time in Bermuda. Staff tried to make trip as pleasant as possible. Food in specialty restaurant was overcooked and very bland. Buffet had large variety and most passengers ate there. Pool was always crowded and hot tubs were constantly filled with people. Even tough to find a lounge chair during the heat of the day. Dinning was at one end of the ship and entertainment was at the other end. Paid $69 for three (3) games of bingo that paid $125 each. For our anniversary we received a small cake 4" x 4" and singing waiters. Only four (4) elevators to a group and many times they would pass your floor because of overcrowding. Highlight was room steward making us a towel animal each evening and completing his room prep very efficiently and with a smile. First experience with Norwegian and we will not be giving up our membership on Princess. Read Less
Sail Date August 2017
Chose this cruise for timing and ease of access to Boston. Have been on Holland America ships and QM2. Was disappointed in everything except service. Got a great deal for suite with butler - first time with this. Suite was beautiful and ... Read More
Chose this cruise for timing and ease of access to Boston. Have been on Holland America ships and QM2. Was disappointed in everything except service. Got a great deal for suite with butler - first time with this. Suite was beautiful and came with lots of perks. Our butler and room steward were outstanding. Pool was too small, too crowded, and had no shallow end. Lots of drinking in the pool. Library was inside - no view as on other ships I've been on - and absolutely freezing for the whole week. We enjoyed the 3 meals in specialty restaurants that came as part of our booking, but service was usually very slow. My granddaughter found a bug in her pad Thai the only night we ate in the Venetian dining room- they wouldn't take a replacement order until the restaurant manager got to our table, he then took our cabin number, and that was the last we heard about it. I know that can happen anywhere, but why did we have to wait so long to reorder?? Hard to get around the ship, since they wouldn't let the kids even walk through the casino, so there was no way to get from one end of that deck to another. My teenage granddaughter loved hanging out with other teens at night. No lectures. Loved the suite experience but wouldn't sail on Dawn again. Read Less
Sail Date August 2017
We chose this cruise because the date in Bermuda was our anniversary (50th) and we had honeymooned there. I was pleasantly surprised at the quality of food , as compared to other NCL cruises we were on. The only specialty restaurant we ... Read More
We chose this cruise because the date in Bermuda was our anniversary (50th) and we had honeymooned there. I was pleasantly surprised at the quality of food , as compared to other NCL cruises we were on. The only specialty restaurant we went to was Moderno, which was excellent!! We were a group of 18, and we like to get together and play games, and we never found any place that was quiet, All the entertainment was so loud that we couldn't hear each other. The only place we found was the Garden Cafe,but not at meal times. No card room. Also, the service in the dining room was well below other cruise lines, not only the language barrier. Extremely slow and not very gracious. Also, there were never enough seats in the public rooms. We couldn't get into several shows, and there was a cigar room, right next to the piano bar, and the smoke permeated the bar, which was unpleasant. don't think we'd do another NCL!! Read Less
Sail Date July 2017
Why did I choose this cruise? It was cheap and we had never been to Bermuda. Ok, you are entitled to some more details. So Cruisin Duck is back to give you the run down on this cruise. I shall divide my review into three parts for your ... Read More
Why did I choose this cruise? It was cheap and we had never been to Bermuda. Ok, you are entitled to some more details. So Cruisin Duck is back to give you the run down on this cruise. I shall divide my review into three parts for your reading pleasure - the Pros, the Cons, and the Verdict. The Pros - Entertainment was excellent. We especially liked the flying duo, magician and second city comedy. Bermuda was beautiful and easy to navigate. Take the ferries. Our waitress Jasmin was nice. The ship was in good shape despite being older. We are not from Boston and spent a week with the primarily New England crowd. Let me say that these fellow passengers are some of the nicest people we have met. What a great group - despite all of the Tom Brady jerseys :) Finally, the kids club was just great - much better than Getaway and Escape. The kids could not wait to go there. The Cons - The food was deplorable. Unseasoned fish, lamb pieces, same breakfast every day. Unfortunately, the staff seemed the least friendly of any cruise we have taken. Now, we are not expecting a free bottle of wine at dinner every night (who gets that?), but this staff (with a few exceptions) seemed to be cold and some had distain for the passengers. An example... A young man filling his water bottle at the buffet when he was not supposed to. Krystal: "As the sign says sir, you may not fill your water bottle here." The young man: "I'm sorry." Krystal, as the man walks away, "I guess when some people go on vacation they forget how to read." The Matre D' at Venetian and Assistant just stood around by the front entrance. No interaction with guests, no checking on our food, nothing. Same with most of the senior officers, you are lucky to get a smile from them. The Verdict - Sorry, but this will probably be our last NCL cruise (unless I find another good deal like this). The food is just not good and the staff was unfriendly. Whatever happened to the waiter who asks you about your day and remembers your name? Whatever happened to fresh fruit? What ever happened to my chair at the pool? Whatever happened to being able to bring a bottle of wine aboard? Whatever happened to the midnight buffet? Lobster, where is that? Good thing I got a lobster roll when I got back to Boston. Again, Boston, great folks. Whatever happened to my Royal Caribbean Captain's Club #? TD Read Less
Sail Date July 2017
Convenience to Black Falcon Pier... no air travel... that is the only selling point that I have for this cruise. My wife and I take this cruise each year (20 in all). And for the last 6 years this cruise (NCL Dawn) is just a rerun of ... Read More
Convenience to Black Falcon Pier... no air travel... that is the only selling point that I have for this cruise. My wife and I take this cruise each year (20 in all). And for the last 6 years this cruise (NCL Dawn) is just a rerun of past cruises. That is, same entertainment, same schedule, same everything. I would hope that NCL recognizes that it has many return cruisers on the Dawn. This year's entertainment was by far the poorest I have seen on any cruise. Aside from the rerun entertainment venue, the musical entertainment, especially in the Atrium, was boring and if you had insomnia then you would be cured. No energy, no excitement, no anything. In fact, the Atrium was empty when the entertainers were on stage. I have see it as standing room only on past cruises because the quality of the entertainment was so good and exciting. The quality of the food in the buffet has improved since years' past. But, the quality of the food in LeBistro has definitely taken a plunge. I ordered Escargo as a app and when got it there were no "snails" to be found! Seriously. I informed the server who brought me another and guess what, I found tiny pieces of "snail", not the typical whole piece. Very skimpy! Now, the entire wait staff include cabin steward remain exceptional. They are (most) very polite and professional. They deserve every bit of recognition from NCL management (and I'm hoping they do). Now for the banger. This is the second year in a row that I contracted an upper respiratory infection immediately following the cruise (same for my wife). Other folks too complained about not feeling well upon debarkation. So, in summary, this was my last trip on the NCL Dawn. It's unfortunate, but for the price I paid (and the price went up substantially over last year) coupled with the rerun-centric theme plus the illness, well it's time to move on to something else. Read Less
Sail Date July 2017
We chose this cruise because neither of us had been to Bermuda and it was a good deal within driving distance from home... The good: No lines for anything, 3 minutes for check-in! I suspect this ship was less than half full because, ... Read More
We chose this cruise because neither of us had been to Bermuda and it was a good deal within driving distance from home... The good: No lines for anything, 3 minutes for check-in! I suspect this ship was less than half full because, even at sailaway, there were plenty of tables to be found in the Garden Cafe buffet. There was also never a shortage of pool loungers either. Our cabin steward was friendly and efficient and the shows were pretty good, too. The bad: The food was mediocre....not bad, but not that great either. I have chosen not to cruise Norwegian for the last 20 years because my first and only Norwegian cruise had bad service and worse food. The "nickel and diming" has now gotten out of control! You are not even allowed to bring your own bottle of water aboard! This is obviously because one of the first things you are offered in your cabin is their deluxe "hydration package" for just $19.95. Even at the formal dining rooms, a lobster tail comes with a $20 upcharge. Another gripe is that they set up the formal photography backdrops right at dinner time in such a way the the only passage for diners was between the camera and the subjects. All in all, we both gave this cruise a "B-" grade...a big improvement over the "D" we would have given the first Norwegian cruise....but in my mind, Norwegian has firmly established itself as the bottom of the barrel as far as cruises go. PS: What were they thinking with the horribly defaced framed paintings in the Venetian Dining room? Read Less
Sail Date July 2017
This was our first cruise and I guess we expected better. The cruise for us was "just okay". If you like to eat and drink alot then this is the cruise for you. We are not big eaters or drinkers. We were disappointed that there ... Read More
This was our first cruise and I guess we expected better. The cruise for us was "just okay". If you like to eat and drink alot then this is the cruise for you. We are not big eaters or drinkers. We were disappointed that there was only 1 swimming pool on the ship and it was small. It seemed like you had to get up at the crack of dawn to get a spot by the pool. Everyday the pool was packed. The buffet food was pretty much the same everyday (pancakes, french toast, scrambled eggs, sausage, bacon etc.), and was not that great. We had the plan where you can eat at 3 specialty restaurants. We ate at Cagney's steakhouse 2 nights and the Brazilian steakhouse 1 night. Cagneys steakhouse was the best. We had a good filet mignon both nights that we ate there. However the side's were cold. The brazilian steakhouse was also good but we were served cold sides with our meal. The Venetian restaurant was always packed and to be honest with you the food was not great. We had the lasangna and it tasted like chef-boy-r-dee in a can. The stateroom was what we expected. We had a balcony room with 2 chairs on it. The bed was two twin beds pushed together to make it look like a king bed. The mattress was fairly uncomfortable and there was a large mirror above the bed that we kept hitting our head against when we tried to change positions while sleeping. Our housekeeper (Marcel Cumberbatch) was the best! Everyday he greeted us with a smile on his face. We felt bad for him because the cruise ship worked him like crazy. He worked long hours 7 days a week. He would make animals out of towels and put them on the bed when he made up the rooms. He went over and above his job duties. The entertainment was spectacular. We thoroughly enjoyed the "Elements" show and the acrobats from France. The Haines magic show was also pretty decent. We did not book any shore excursions through the ship but chose to venture out on our own. We arrived in Bermuda on a Sunday at 1pm. We were told all stores in Hamilton were closed on Sundays. So we hanged around the dock area and went to the clock tower mall. The clock tower mall was mostly all souvenir shops. There was a diamond international which was a big ripoff. Apparently they are known for their "crown of light" diamonds which is like the holy grail. Trying to bargain with them on one of their crown of light pieces is like trying to push a elephant. They don't budge. We wasted 3 hours of our time in this store after being led to believe we were buying a white gold tanzanite ring only to find out when it was time to pay that we were buying a sterling silver tanzanite ring for 2,800. Needless to say we did not buy the ring. The columbian emeralds on the ship was great! We bought a gorgeous white gold 1.75 carat tanzanite ring. The staff was fabulous! Monday was our first and only full day. We spent the day visiting Hamilton and going to the shops. There really was not too many shops and they were all pretty pricey. I got a pair of nice dress pants at the Sisley shop which had some nice clothing. The shops all close at 5pm. On Tuesday we thought we had another full day but we were wrong. We were told we would be heading back to Boston and to be on board by 4pm. This was disappointing to us. We wanted to go to Horse shoe beach and to the crystal caves. We only had time to go Horse shoe beach because the caves were a half hour away from the beach and also closed at 5pm. It would have been cutting it close and we did not want to chance it. The Horse shoe beach was excellent! It is a must see. There are other beaches that are apparently just as spectacular if you talk to the locals. Warwick beach is just a two minute drive past horse shoe beach and apparently has pinker sand according to the locals. Unfortunately we did not to this beach. Overall, it was just ok. It was definitely not worth the 4,300 we spent. We would not do it again. There was just not enough time to see Bermuda and see the sights you wanted to see. Wish we would have flown. But it was a learning experience for us. Read Less
Sail Date July 2017
Overall this was a nice cruise with some negatives, which is why I rated it as average. The Dawn has been revamped since we last cruised her to Bermuda. Except for the bathroom configuration and tub, we were disappointed with the cabin ... Read More
Overall this was a nice cruise with some negatives, which is why I rated it as average. The Dawn has been revamped since we last cruised her to Bermuda. Except for the bathroom configuration and tub, we were disappointed with the cabin (see below.) We did this cruise a few years ago - I don't recall it being so noisy - constant loud music and announcements. It was very difficult to find a quiet place to sit other than in the cabin. Perhaps more deck chairs on Deck 7. Another negative is that it seems impossible to be seated at a large table to meet people at dinner. We asked every night that we were in the main dining room to no avail. Maybe NCL could set aside a portion of the dining room for traditional seating. We had the grandkids along (ages 11 and 12), and on their last cruise (traditional seating) they got a kick out of sitting with "strangers" and especially out of the wait staff getting to know them. And, as we know, the wait staff excel in that regard. Dinner at La Bistro was excellent; food and service. Being in port at the Royal Dockyard is perfect. Walk to Snorkle Beach, shopping, the fort, and the museum. Plenty of taxis and vans close by. Easy walk to the water taxi. Read Less
Sail Date June 2017
Although not our first experience cruising this was our first on Norwegian. This ship and itinerary were chosen for us as we were traveling with a pretty large group. Prior to boarding all we had known from talking to others about ... Read More
Although not our first experience cruising this was our first on Norwegian. This ship and itinerary were chosen for us as we were traveling with a pretty large group. Prior to boarding all we had known from talking to others about Norwegian is that their food was terrible. That could not have been further from the truth. I did not have a bad meal on this ship and through their freestyle dining options I was able to get some really awesome and delicious food on the ship. We paid a little one night for Teppanyaki which was the best meal we had on the ship. We ate more than once at the Bamboo Grill for Chinese food, a few times at O'Sheehans for some pub food, at the Dining room for a few meals and the rest at the Garden Cafe. With the food being good we did find however that some of the food services were not well run where it seemed that servers were a bit confused. I am not sure if that was a symptom of the freestyle dining or just that ship because in all my cruising I've never experienced that before. Finally if you have any dietary restrictions like vegetarian you may have a hard time finding a large spectrum of food to eat. The crew was outstanding as usual on a cruise ship. Everyone says hello, waiters and waitresses were always pleasant and gave you whatever you asked for if possible and would go way out of your way to be the best service they could provide. Our cabin steward as well as those of my family and friends were awesome. There ware a few things about this ship we liked and a few we absolutely did not like. I think the dislikes outdid the likes too. Likes: - The Food - The casino was tucked away in a secluded part of the ship. If you want to go there you had to make an effort. Many other ships I've been on make you go through or past the casino to get to other places on the ship walking through a cloud of cigarette smoke. That was a huge plus on this ship. - The ship was very clean. - The crew. - The shops did not pressure sell us. - Art Auctions were not pushed on us everywhere we walked. - The onboard talent was awesome. Dislikes: - The excursion desk was rarely staffed. There should be someone there most of the time before you get to your destination and during the stay to answer questions, help with issues or work with those who booked the wrong excursions. - There was a reservations line on the phone in the room. No one picked up any of the times that I called it. I don't know if anyone was ever there. - Cabins were very small even for 2 people. It was a 3 person cabin too. - There was one ice cream machine and it was not available past 11:00. - One night I couldn't get a cup of coffee past 11:00 as all of the machines were shut down. - There was no Columbian Coffee at the coffee and tea bar. So I couldn't even buy a better cup of coffee. - This ship was basically a free for all. There were no rules for anyone mostly the smokers. They were supposed to smoke only in designated areas but there was smoking all over the outside of the ship. I observed many times ships crew serving smokers drinks right under a no smoking sign. I couldn't walk anywhere on the outside of the ship or near the pool without a face full of smoke. It was really nasty. We also had to walk through the pool area on deck 12 if we wanted to go eat at the Garden Grill. If we chose to get something there and bring it back to our rooms or on deck we had to walk past the smokers with our food. The only way around it was to get the food, go down a few decks and then across the ship and back up to the cabin or part of the deck you were sitting. Should have been that way. - No programs for teens and they were really obnoxious. We went to the library one evening to read in a quiet space and the teens came in, were loud, foul mouthed and left plates and cup and things all over. When we asked them if they could be a little quieter they go nasty with us. It was not a nice evening. - With that said, there were not areas for those over 21 who didn't want to be splashed in the pool or hot tubs by children or overcome by teens trying to pick each other up. - Photos - We have purchased many pictures on cruise ships. They are expensive but always do a really great job. We wanted to spend $199 on a package but were told that someone from our cabin had to be in every picture to be included in the package. We were traveling with our adult children, relative and friends who each had their own cabin. If we wanted pictures without us in them we would have had to pay extra. We passed on the package and spent much less than $199. Many of the pictures we took were awesome too. Shame. - We had eaten in the Bamboo restaurant a few times. Their desserts were awesome but we could only have them if we ate there with a reservation. They wouldn't allow us to get them and take them elsewhere on the ship. I didn't get that at all. Very disappointing. - We went to a few live shows in the Bliss lounge. It would get very crowded in there because it was way to small for the amount of people on the ship. The shows were great especially the Karaoke however there were no doors to close off the lounge. During live performances the people in the back were talking so loud that we could barely hear the singers. Also, the bartenders were singing one night during a live performance. Finally there were children in an adults only performance in the Bliss by the Second City TV troop that was on board. There was no security and no one did a thing to make those who wanted to hear more comfortable. No crew spoke up or said anything. I've never experienced that on a cruise before. This was the most I had ever paid for a cruise for my family. All in all I had a great time in Bermuda and on the ship with my friends but there were enough things that I did not like on that ship that could have been prevented. I would have to say that unless I go with another group, Norwegian would be very low on my list when planning my next cruise. Read Less
Sail Date June 2017
We wanted to see the America's Cup races and this was a good way to be close to the venu. Not much more to say, we cruise a lot with various lines and this was what we expected. I like the anytime dining and no formal nights. Makes ... Read More
We wanted to see the America's Cup races and this was a good way to be close to the venu. Not much more to say, we cruise a lot with various lines and this was what we expected. I like the anytime dining and no formal nights. Makes it easier to pack into a smaller piece of luggage. I was not happy to see major tipping of the bar wait staff around the pool going on even though we participated in the tip package. Did not get my soft drink order on two separate occasions but the big tipper group (with a very obvious $20.00 tip) got theirs. Meals were served hot and in a reasonable time frame. Waiters in dining room very friendly. Cafe workers, BBQ cook, bar staff, internet manager and Cabin stewards very hard working and considerate. The entertainment was top drawer.We have another two Norwegian cruises booked in September. Hopefully they have a pool with a quiet area. Not everyone wants to drink hard and party hard, all day and all night long. Read Less
Sail Date June 2017
I found inaccurate charges on my bill when I got home. Getting it straightened out is taking months and the customer service people are not real helpful. I have cruised on the Dawn 5 times. It is a nice little ship, the pool is too ... Read More
I found inaccurate charges on my bill when I got home. Getting it straightened out is taking months and the customer service people are not real helpful. I have cruised on the Dawn 5 times. It is a nice little ship, the pool is too small and the music at the pool is too loud. Conversation is impossible. Food was good. I have taken the cruise because it only takes me an hour to drive to the ship, no air travel needed. The best dinning is the steak house. Disembarking is not well organized very time consuming. Pay-outs in the Casino are poor at best. The cigar room has very poor exhaust ventilation. The cabin was comfortable and the maid service excellent. Check your receipts when yu get them. I had a tip added to a specialt dinning that I did not add. Was also charged for drinks that should have been unlimited. Bartenders are very busy and handling multiple guest card at a time and it appears easy for them to make mistakes putting a drink on the wrong card. Read Less
Sail Date June 2017
Cruising out of Boston was easy, no flight to catch, easy parking and small lines. We had the aft penthouse that came with perks that made the cruise. The Biggest problem with the cruise was all the smoking that was allowed aboard the ... Read More
Cruising out of Boston was easy, no flight to catch, easy parking and small lines. We had the aft penthouse that came with perks that made the cruise. The Biggest problem with the cruise was all the smoking that was allowed aboard the ship, near the pool area where there are tables for eating. People would just lite up anywhere, one guy even tossed his butt into a trash bin.(instant idiot, just add alcohol). The cigar smoking room was right near the Bistro and Italian restaurant, bad choice of location. There was underage drinking , parents weren't watching the teenage brats, other cruise lines have security to control this. If you decide to take this cruise, make sure it is before school lets out, otherwise you'll never get use of the not so hot-hot tubs (88 degrees) or the pools. If you wish to use the Spa pool it'll cost you $9.00/ day per person. If you go, book at least the aft penthouse so you get the extra perks that make the cruise worth it. Read Less
Sail Date June 2017
This was our first experience with Norwegian. Family of 3 with a teenager. Sailed out of Boston which was very convenient.Things went smoothly boarding then we hit a major bump in the road. Norwegian charged my credit card for someone ... Read More
This was our first experience with Norwegian. Family of 3 with a teenager. Sailed out of Boston which was very convenient.Things went smoothly boarding then we hit a major bump in the road. Norwegian charged my credit card for someone else's large casino bill. Thousands of dollars. The other person's name was on the transaction, they signed for it, but it inexplicably got charged to my account. After an hour at the front desk, I got the charge taken off my account, but the hold remained for the rest of the vacation and it took up all my available credit on my card for the entire trip.No apologies for mismanaging my financial information, nothing. Because my vacation money had been taken away from me, I did not go to the specialty restaurants, shopping, etc. We had already booked two excursions which were good. The kayak and shipwreck snorkeling. The dining was good on the whole. We dined at the Garden Cafe for breakfast and Aqua and the Venetian for dinner. The food was good, not great as was the service. The lounge areas were our favorites, we went many times to Gatsby's to see Ariel perform Sinatra and the waitstaff were amazing.The shows at night in the Stardust were entertaining. The 'American Idol' style show was rigged, though the best performer won in the end. 'Elements' was a bit too artsy for me. It would have been nice to have more to do on the ship during the day, offerings were extremely limited. We ended up by the pool most days fighting for chairs and listening to the same 60's playlist in the morning and the same reggae type band midday. Music was too loud to have a conversation but announcements were barely audible. My daughter is 13 and the groups are broken up 10-12 and 13-17. Wish they had 13-15 and 16-18. There's a big difference between those age groups. The constant second hand smoke and ashtray smell made visiting the Casino unappealing. I didn't have money to gamble anyway, but I was surprised it was allowed as there is an enclosed smoking lounge next door. The financial situation really made it hard for me to relax, which was the whole point of the cruise. They definitely haven't done enough to earn my business again. Read Less
Sail Date June 2017
We are in our 50's and booked this trip only two and a half weeks out using sailaway fare so we had no free drinks or meals. We took advantage of the bidding process and upgraded to a balcony but at this time of year the Atlantic was ... Read More
We are in our 50's and booked this trip only two and a half weeks out using sailaway fare so we had no free drinks or meals. We took advantage of the bidding process and upgraded to a balcony but at this time of year the Atlantic was still very cold and we spent less time on the balcony than usual. Check in was easy enough and we boarded about 11:30 and dropped off stuff in out room. They do not even mention O'sheehans as a place to have lunch on embarkation but we found it open and not crowded like the buffet. In three visits we did not have a bad meal, fish and chips and chicken wings were always good. We had dinner every night in the Veneitan and we could always find something to order. The food would be so much better if meats were not so over cooked., The best items of the week were Hake fillet, Salmon filet, sirloin steak, and veal over noodles. We had a different waiter each night and a couple were not very good but even they got the job done. We were never there over an hour and a half. Soups were excellent every night as were the deserts. How did the Dawn look ?? Very good overall in the public areas and our room and balcony were fine. We had no issues with bad smells as discussed in some other reviews.....Except the the stench of smoke from the casino and the pool area on one side. Here is what gives my review a much lower overall score......Theft of personal belongings like I have never seen before in about a dozen cruises. I had personal items stolen from the pool area and met several others who had things taken. A purse was also stolen from the shops and another couple from the pool area. The only miserable staff I had to deal with were the losers at guest services who could care less about any of us who had items stolen. There was a shortage of pool towels so people who were wet and cold would just take yours and guest services was not helpfull about that either. The other issue is with the hot tubs because the temperatures were all over the place. Two days you actually shivvered sitting in them and all complaints fell on deaf ears again. There is a larger hot tub on deck 13 but it also has issues. It stops working around lunch time like the motor overheats. This defect existed four years ago the last time I was on the Dawn and it has never been taken care of yet. Entertainment: The magic show and the other main shows were fine and the sound in the Stardust seems improved over our last visit. We did not care for the live music at the pool this time around and the White Hot sail-away-party was mostly just a DJ. and we left after only 45 minutes. Four years ago this ship had the best bands at sea, what a dissapointment this time. There were however many more places and times to hear live music than on the Celebrity Summit so I know this is just a matter of personal taste. BERMUDA: We did no organized tours. Sunday afternoon we just watched the sailing races and hanged around the Dockyard. Monday and Tuesday we used the free NCL ferry to St George and it was great. We walked to Tobacco bay beach and Fort St Cath. and another beach nearby. Great snorkeling and only 800 meters walk from town. Then on Tuesday we took the bus from downtown to the Grotto Bay Resort and I rented a kayak and went around the lagoon there and then we visited the cave at the resort and crashed their pool and hot tub until it was time to head back to the ferry. Read Less
Sail Date June 2017
Nice cruise to Bermuda. Pool deck was packed most days with folks knee deep trying to get their drinks from the bar since beverage servers were not to be seen. Entertainment was great, food in the buffet was good, and service and food ... Read More
Nice cruise to Bermuda. Pool deck was packed most days with folks knee deep trying to get their drinks from the bar since beverage servers were not to be seen. Entertainment was great, food in the buffet was good, and service and food in the dining room was fantastic. Pool area was packed on the sea days and no place to sit. Large smoking area on one whole side made it miserable if you had to be close to them. Gatsby lounge was filled with smoke coming out of the smoking room and it stunk. Don't know why they have that huge room for smokers when they also have the whole side of the pool deck for them. Not much shopping on board. I guess that is because we were headed to Bermuda and there is a lot of small shops at the dock yard. The ship had a lot of movement and I was told it was because one of the stabilizers was out of commission. Read Less
Sail Date June 2017
We picked the cruise for the convenience of not having to fly to the port of embarkation (Boston) and the destination (Bermuda) which is our favorite island. We sailed on the Norwegian Dawn on June 2nd from Boston. Very convenient going ... Read More
We picked the cruise for the convenience of not having to fly to the port of embarkation (Boston) and the destination (Bermuda) which is our favorite island. We sailed on the Norwegian Dawn on June 2nd from Boston. Very convenient going out of Boston. The ship looks very nice and all public rooms are nicely done. The cabin we had was 10572, a BA mid-ship balcony. This was a good location to access everything and it was quiet. Be cautious about having a cabin too close to the stairway/elevator access points as the singers in the atrium are very loud and you can hear them if your cabin is in close proximity to these entrances to the landings. The cabin was comfy but the balcony was small (no way to stretch out your legs unless you sat sideways and put your feet up on the other chair. The bathroom toilet stall was VERY small. Door frame opening to the stall was only about 16” wide and only 15” of clearance from the front of the toilet to the wall. Way too small for my 6’1” husband. Shower was perfectly adequate. Bed was comfortable, and everything was in good working order in the cabin. This can be risky in a ship of this age, but we were fortunate. The cabin stewardess did a nice job of keeping everything clean. Specialty dining was nice – this is the strong suit of this ship – offering many dining options. The quietest dining room was LeBistro with top notch service. Moderno was fun with all the skewered meats they brought around. LaCucina was pretty good – but too loud with no carpet or curtains to absorb the noise of plates clattering and diners conversing at tables close by. Don’t miss the tiramisu if you love that – it was excellent. We enjoyed the complimentary O’Sheehan's Irish Pub for breakfast made to order and lunches with fish 'n chips. We only ate one dinner in the Venetian main dining room. Service at dinner felt very rushed and was noisy there. Breakfast in there was very nice and quiet. Although there is a wide variety of foods in the Garden Café, it was almost impossible to find seating. It’s a very congested area. Normally we enjoy this area on a ship, but this was just too crowded. Tip: Book your specialty dining in advance online from home to get the seating times you prefer. We like to have quiet places to read, and there were a couple days where it was just too cold to sit out on our balcony (while cruising in the North Atlantic in early June) we couldn’t find quiet areas to read in the public spaces. The ship really carries too many people for the amount of public space on sea days. It was lovely and warm in Bermuda and we enjoyed our balcony there. It was a real treat to be in Bermuda while the tall ships were there and we could watch some of the America’s Cup races from the stern. All events in the public spaces were really loud and we had to bring ear plugs for the shows and music in the atrium. We took the shore excursion to Horseshoe Bay Beach. I recommend going early in the morning (the 9 a.m. excursion). This way you beat the crowds that pour in later in the morning. Move towards the far side of the beach as people pile in like sardines at the beginning of the beach. You can rent 2 chairs and an umbrella for $45. They’ll carry the equipment and set it up for you wherever you’d like. It’s a gorgeous beach. We didn’t care for all the “upcharges” on NCL –i.e. the free beverage package isn’t really free when you pay $112 per person in gratuities. They could take a lesson from Celebrity – where free means free, including bottled water and specialty coffees with no gratuities on their beverage package. We opted not to take this "free" package. Drinks were expensive $10 for a glass of wine with gratuity. Overall we enjoyed the cruise due to the specialty restaurants and having a balcony to escape the crowds. Bermuda is a gorgeous destination and one of our favorites. I wish NCL spent 3 or 4 nights there instead of only 2. The crew was friendly and helpful. If you’re looking for a quiet escape, this probably isn’t the ship for you. If you like to be on the go, go, go with the crowds, and loud music, you’ll enjoy this ship. Read Less
Sail Date June 2017
The cruise was ok. We had a great time with friends. I feel that Norwegian has gone down hill some in their service in the restaurants and the food itself was not what it used to be. We had a great cabin and Steward. I loved the ... Read More
The cruise was ok. We had a great time with friends. I feel that Norwegian has gone down hill some in their service in the restaurants and the food itself was not what it used to be. We had a great cabin and Steward. I loved the flexibility of getting on and off of the ship at any time while in Bermuda as I am a runner and went running very early in the mornings. Easy on and off. The shows were just o.k. Bermuda is absolutely beautiful. Embarkation and debarkation were very easy on this ship. I found it was generally an older crowd of people which was fine with us, and was probably due to the fact that schools in the Northeast were not out for the summer yet. Getting dinner reservations was terrible. We tried numerous times to get reservations for 9 of us at a certain time and were told no reservations were taken, only to find out on the last night when we went to dinner and asked for a table for 9 that there were reservations for the larger tables. We had to tell the hostess that we were denied reservations the whole week and that we couldn't get a table because of reservations was just uncalled for. Finally, a "cancellation" jut happened to come in while we were standing there. Very frustrating. One of the nights we were told no was our friend's birthday we just all wanted to be together. Oh well live and learn Read Less
Sail Date June 2017
We chose this trip due to it leaving Boston, and its easy of travel for my disabled aunt. Although it was a nice trip, and there were a number of activities and entertainment options, this trip left much to be desired. I have traveled a ... Read More
We chose this trip due to it leaving Boston, and its easy of travel for my disabled aunt. Although it was a nice trip, and there were a number of activities and entertainment options, this trip left much to be desired. I have traveled a number of different lines, the staff on this line left something to be desired. Housekeeping was wonderful, but the rest of the staff treated passengers as an inconvenience, rather than, as paying quests. Customer Service was always understaffed, they never seemed to have answers to any question, nor did ever offer to find out the answer, or offer to get someone else to assist. Also, the excursions and reservation desks had awful hours. Ship cleanliness was mediocre, floors were often sticky, and you would find discarded glasses and dinner ware around the ship. Other lines, all staff take responsibility for the entire ship and its cleanliness, I did not see that here. I will most likely take this trip again, but I do not have high expectations. Read Less
Sail Date May 2017
Love to cruise to Bermuda. Have done Norwegian Majesty and Norwegian Dream in the past. First cruise on the Dawn. We had a good time, entertainment was awesome and our room steward was fantastic! Cabins smaller than I remember on the ... Read More
Love to cruise to Bermuda. Have done Norwegian Majesty and Norwegian Dream in the past. First cruise on the Dawn. We had a good time, entertainment was awesome and our room steward was fantastic! Cabins smaller than I remember on the other two ships. We thought the food had definitely declined in quality compared to our other cruises. Also, we noticed that there doesn't seem to be any restrictions on dressing in the dining rooms. We were rather surprised at what we saw. We also noticed the staff did not seem as well trained in the dining room. We did not care for docking at the dockyard. Our previous cruises we docked at St. George. We did however have the free ferry which was great but would have even been better had they left on time. We were there on time and the ferry left almost 15 minutes late as they waited for the last minute stragglers. Believe they should leave on time and not wait for the late comers. We do wonder what is going on with NCL. To be honest other than our room steward who was a ray of sunshine the help didn't seem happy. Also I believe we could spend more time in Bermuda but it seems the ship wants us on the ocean so they can make more money off the endless tickets they sell for a variety of things. Read Less
Sail Date May 2017
Norwegian Dawn is a tale of two cities. On the one hand, the fitness center, spa, and many of the restaurant areas are very nice, very updated, and very usable. On the other hand, the ship is suffering from a major lack of cabin ... Read More
Norwegian Dawn is a tale of two cities. On the one hand, the fitness center, spa, and many of the restaurant areas are very nice, very updated, and very usable. On the other hand, the ship is suffering from a major lack of cabin capabilities from it's last upgrade and the ship itself is one of the most confusing I've ever been on. The ship is current ported in Boston and we sailed on it to Bermuda. The Boston Cruise port has gone through a major upgrade as well. On our day of departure things were a bit chaotic and there was about a 90 minute wait to get into the port and through security. Because of that bottleneck, however, the check-in process and embarkation were seamless and very fast. Overall, a little longer than average but nothing out of control. We took the Dawn about 15 months after its most recent upgrade and I did find the ship to be very up to date and beautiful. They have added a Mexican restaurant which others who have been on the ship indicated was very good (It's our first day so we haven't tried it). I was particularly impressed with the fitness center and the Spa. It takes on two decks of the ship and was well appointed. We got the thermal spa suite and it looks very promising. Better than those you would find on the gem but just a bit less than the bigger Escape or Getaway class ships. Still, very spacious and very nice and I recommend it. We have a family balcony which is a just a bit bigger than a normal balcony room. The room size is adquequate although it feels like they saved off a couple of feet, possibly to get more cabins on the ship. We are missing the normal balcony "credenza" by the TV which would have additional storage area and electricity. The TV is quite a bit smaller; basically a 16 inch computer monitor which is disappointing. The bathroom feels like it is at least two feet smaller than the other ships (Sun, Gem, Jewel, Sky, etc) of its class. We have a shower (not tub shower) which is fine but cramped and the commode area (separated off) is at least a foot skinnier. Again, I don't know this but I"m guessing they now have more accomdations to sell than they used to unless this is just the size of the ship when it was launched in 2002. It simply feels more cramped. The biggest disappointing, to the point of initial frustration bordering on anger, is the complete lack of electricity in the room. I require a CPAP to sleep. On other ships, the cabins at this level (balcony) also have a dirty of electrical connections but I have been able to plug in my CPAP to the area around the TV, extend down on a chair and then use the hose size to get to my bed so I can sleep comfortably. On this ship... it's an impossibility. First, there is ZERO usable electrical outlets on by the TV. None. There is a coffee maker and it does have a plug. I traced it to a EURO outlet behind the TV. What? Look, the Dawn primarily sails out of the US and you give me a EURO plug. Thanks. Clearly the goal is for me not to use it. Given I have little more than a small table on which it sets, it's pretty much irrelevant anyway. So, NO electricity by the TV. So, I search the room. Finally, over by the closet, and right by the bathroom, I find a single 110 volt plug. It's where the hair dryer is. I can't plug in my CPAP there because the chord will, first of all, not reach to put my machine close enough to the bed to make it worked. Second, if I do use it that way, and I get a longer hose (which I don't have), the machine now sits on floor blocking the way to bathroom. Given my wife will likely get up and go to the bathroom in the middle of the night, I'm now creating a safety hazard. So, I'm hunting for an extension chord. Call housekeeping. Of course they can't help me, I have to go to guest services. What's the point of having housekeeping if they can't get you an extension chord. The ship was just remodeled and re-done. Do people designing these things think we're in the 1800's and don't require electricity. This is horrible design with no customer thought in mind. Many reading this will think I'm majoring in the minors. When a trans-continental air flight has more electrical capability than a cabin which I'm going to spend a week in, there's a problem with being customer-centric. Read Less
Sail Date May 2017
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.7
Entertainment 4.5 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.5 3.8
Family 4.0 3.8
Shore Excursion 3.5 3.7
Enrichment 2.0 3.3
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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