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3 Helpful Votes
Sail Date: October 2017
We did back to back cruises for the itinerary. The ship is too big to be comfortable, especially when the weather is not good and everyone has to be inside. There is not enough places to be.... the bars are too small, the buffett is too ... Read More
We did back to back cruises for the itinerary. The ship is too big to be comfortable, especially when the weather is not good and everyone has to be inside. There is not enough places to be.... the bars are too small, the buffett is too small, the theatre is too small and everything is very crowded and noisy. Everything on this ship is about charging extra. Costs are very unreasonable for things like water. With the ultimate drinks package water is not included nor is canned soda. That is ridiculous! Staff training is very poor. The rules change from day to day depending on the staff. Many staff members speak and understand English very poorly, making communication very difficulty. Hygiene standards are very poor or staff are not well trained. Tables are often not cleaned between guests and when they are, not with good technique and with dirty cloths. Clean and dirty linen are carried up against uniforms, contaminating the clean. Too many infractions to discuss! If you don't have advanced reservations for things before you start the cruise you can't get in too many things. The entertainment is by no means outstanding. Reservations cannot be changed or made once on the ship but information re shows is not available in advance making planning difficult. Enhancement activities are very limited during the day. Not everyone wants to play stupid tv show games but they are in the atrium and very noisy as are movies. Much of the entertainment started too late. Read Less
2 Helpful Votes
Sail Date: October 2017
Not a moment of peace unless you retreat to your stateroom. This ship's layout is a nightmare, the reception area/atrium has a stage where many activities take place all day and night. For example, Aerobic classes take place in the ... Read More
Not a moment of peace unless you retreat to your stateroom. This ship's layout is a nightmare, the reception area/atrium has a stage where many activities take place all day and night. For example, Aerobic classes take place in the atrium/reciption area ....meaning everyone and his brother goes by while you're sweating it out. The casino unlike other ships is also in the middle of the main "hallway" on deck 7.....this means you either avoid the entire floor or subject yourself to smoke and endless ding dong noise if you want to go to one of the main resturants. Overall, public areas are very poorly designed (unless you enjoy yelling all day for your partner to hear you). There is a small designated quiet area outdoor on deck 8 but you are out of luck if the weather is bad . The library located next to the reception/atrium area is pathetically small and you are hit with the outside rackets every time someone opens the door. On a positive note, state room was spacious, quiet and kept spotless by our room attendant. The food was mostly very nice in quality, presentation and varieties. Entertainment was poor except for the dancers which were exceptional. This ship is way oversized in terms of number of passengers and as a result you must wait everywhere ....resturants, theaters and so on. Overall, the entire staff was very friendly and did a great Job but is a real pity they have to work on such an unpleasant tanker! Overall I would not recommend this big ship if you are not into 24/7 of noise and crowds. Read Less
Sail Date: October 2017
The ship was nearly at capacity. As on all huge ships, it's like walking around Times Square on a Saturday afternoon getting around the common areas and waiting for dining. All the main activities (except for the buffet and pools) are ... Read More
The ship was nearly at capacity. As on all huge ships, it's like walking around Times Square on a Saturday afternoon getting around the common areas and waiting for dining. All the main activities (except for the buffet and pools) are located on three concurrent floors in the center of the ship which makes everyone congregate together. The atrium is small with not enough chairs for such a large ship. The rooms are larger than on the epic and much better laid out. As we've come to expect on NCL, the food was delicious in all the restaurants and buffet, the entertainment was fabulous with Burn the Floor, the Million Dollar Quartet, Howl at the Moon and other variety of entertainers and the service staff was great. One issue we had was that we won a bottle of red wine and asked later on at one of the bars to trade it in for a white wine equavalent. We were told it is not NCL policy to do that. I found that quite petty. Disembarcation in Miami was challenging because there were three ships that came in at the same time. Read Less
Sail Date: October 2017
Chose this cruise because of price and free at sea.It was just average.I did not think the decor was very beautiful. The food was average.I found it quite salty.The desserts were few and not elaborate at all.O’Sheeghans Pub food ... Read More
Chose this cruise because of price and free at sea.It was just average.I did not think the decor was very beautiful. The food was average.I found it quite salty.The desserts were few and not elaborate at all.O’Sheeghans Pub food was not good.Stale hot dog buns, horrible nachos.The dining room food was OK.The buffet food was OK.Overall, not hot enough.You could not get a hot cup of coffee to save your life.The hot water out of the urns on the buffet was not hot enough to make a proper cup of tea.I just gave up and drank cold drinks. They use individual margarine packets for butter and individual long-life creamers.I felt all that plastic can’t be good for the environment. The ship was clean.The staff was over all pretty friendly.They had NO choice of non-alcoholic cocktails.The other cruises I have been on always had a Mocktail menu...only Red Bull and Sosa on this one.When asked to make me a mock tail, I got mixed friut juice..not much imagination there. Entertainment was good.Service was fast.Activities were quite juvenile I thought.A few good lectures from a hypnotist. Normal ports and shore excursions. Read Less
Sail Date: October 2017
This is our third trans-Atlantic repositioning cruise and not as enjoyable as the other two. The food overall was disappointing. While certainly good, it was not exceptional which is something we have come to expect on cruises. Our cabin ... Read More
This is our third trans-Atlantic repositioning cruise and not as enjoyable as the other two. The food overall was disappointing. While certainly good, it was not exceptional which is something we have come to expect on cruises. Our cabin steward was pretty much a ghost. I actually saw him only 4 times in 14 days. And our cabin was never made up before noon and often times after 1:00 pm. Still, the cabin was fairly roomy with a very nice bathroom. But see the picture of the balcony. Ouch! The entertainment was good and we really enjoyed the Barricade Boys. And we really enjoyed the Wine Musical. Very entertaining and the food and wine was very good. Would suggest anyone who enjoys wine attend this production. We went to 4 specialty restaurants and enjoyed them all with Cagney's Steakhouse being our favorite and La Cucina. O'Sheehan's Bar and Grill which is open 24 hours is a great place for a quiet breakfast. Read Less
Sail Date: October 2017
I had a great cruise. Met lots of interesting people and the staff and service personnel were very pleasant and helpful. However, the ship was almost too large and the public areas (atrium, especially) were very noisy. The food ... Read More
I had a great cruise. Met lots of interesting people and the staff and service personnel were very pleasant and helpful. However, the ship was almost too large and the public areas (atrium, especially) were very noisy. The food overall, was adequate, nothing to write home about. The buffet had a decent variety of foods, but it was always crowded and the same food was presented at all the stations. One had to walk around several times to find something nice to eat. The dining room had limited choices, and the menu did not change very much, overall. I totally disliked not having a regular time to plan to eat, and having to wait for a table in the dining room. The food in the speciality restaurants was better, overall; however, compared to other cruise ships I have been on, it was what I would have had in a dining room. The biggest issue with the food was that everything was over salted and hard to eat. Considering the average age of most cruise passengers, this is something that should be addressed by NCL. Food was also not always hot when served, but I understand that it is difficult to feed 4000 people at the same time. Overall, the entertainment was good. While there were lineups for most shows, I was always able to attend any shows I wanted to see. The bars were busy but the staff was courteous, fast and friendly. The hot tubs on the decks would have been better if they were actually HOT tubs instead of lukewarm tubs, especially considering that we were cruising in October. The stabilizers in the ship made for relatively smooth sailing even in rough seas. Highly recommend for that reason, alone, if one is prone to sea sickness. I did not like the nickel and dining about everything on the ship, and particularly did not like the fact that after the specialty dining rooms charged an 18% gratuity on the meal, cruisers were expected to add extra tips when we received our charge slips. The cabins were excellent, with sufficient space for everything to be put away and to be comfortable. However, having bedding stored in the drawers under the pull out couch took away storage space. I guess I could have asked for those to be removed, but we managed with the rest of the space. Read Less
Sail Date: October 2017
NCL stresses their 'Anytime Dining" but the actual implementation needs further improvement. The hostesses at the restaurants seemed unable to put diners together for effective table utilization. The computers they were using did ... Read More
NCL stresses their 'Anytime Dining" but the actual implementation needs further improvement. The hostesses at the restaurants seemed unable to put diners together for effective table utilization. The computers they were using did not have the software to support efficient table utilization or the hostesses did not know how to use the software. The end result was long waits to dine while tables sat empty or had empty seats. Also, there were long waits for meals at peak times. One breakfast took two hours to get our food. That being said, the menu was fine and the food was good. The other annoying problem on board was the noise level and volume of the music. NCL does not seem to know that average music when played loudly does not become better music. Some of the venues were so loud that I wondered if those listening were having their hearing damaged. NCL needs to have acoustic engineers review Getaway's speaker systems and volume levels in the public rooms,, Read Less
1 Helpful Vote
Sail Date: October 2017
There is something to be said regarding these MEGA size cruise ships. There is a point of TOO BIG. Don't get me wrong.... I still believe cruising is the best vacation and have been on many. There is no BAD cruise!!! But I believe ... Read More
There is something to be said regarding these MEGA size cruise ships. There is a point of TOO BIG. Don't get me wrong.... I still believe cruising is the best vacation and have been on many. There is no BAD cruise!!! But I believe these mega cruises are taking away from the services you expect on a cruise.... especially in the dining area. The ships are expanding in their "specialty dining". But I don't believe NCL is expanding in their staffing. It feels like staff is being taken away from the main dining room and being placed in the specialty dining. In the main dining room.... staff is low and therefore.... service is slow. You use to have 2... maybe 3 service staff anticipating your dining needs. This time... you did have 1... maybe 2... but that along with the other 10 tables they had to wait on. Does waiting an hour for a cup of coffee (and this happened more than once... one time I finally just walked out without coffee) sound like they need more help???? I never was asked once what I wanted to drink. Yet, my husband, who did drink wine was constantly asked if he wanted more. When I asked where was my coffee.... they would just answer... coming right up!!! FREESTYLE Cruises should be reviewed again by NCL. There are many pluses... you are not set every day to a schedule. But people have taken it too far of course!!! There was something special about the elegance of the Main Dining room. It gave you a place to "dress up"!!! NCL needs to set some rules and enforce them. People came in shorts, flip flops, tank tops. To top it off.... one night, standing in line, the man in front of use had a shirt that something about "..... F..king Music!!! He was let in to dine!!! You don't need that in the dining room!!! Bottom line.... this won't stop us from cruising NCL. But, I will review my choices in the future. Read Less
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