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3,167 Norwegian (NCL) Bermuda Cruise Reviews

Too many hidden costs and not enough activities. I injured myself on the second day of the cruise on one of the cleaning karts due to the narrow corridors. It's also very difficult to meet people and all of the restaurants had the ... Read More
Too many hidden costs and not enough activities. I injured myself on the second day of the cruise on one of the cleaning karts due to the narrow corridors. It's also very difficult to meet people and all of the restaurants had the exact same menu and cooks daily. Nothing to do past 11 pm except gamble at the casinos as even movies were done. The food was of very poor quality at buffets and they could not even make rice. Customer service was incompetent and could not help you after waiting hours in line and much of your cruise is spent waiting for help with service such as for dysfunctional Internet service. You pay daily for cabin service whether your cabin is serviced or not and they also charge outrageous prices for bottled water left in your room. I'd rather know all the costs up front beforehand than to be nickeled and dimed all throughout the cruise. The cabins were not cleaned. Read Less
Sail Date August 2016
We went on this cruise for a wedding / honeymoon for my best friend. I have cruised before, but never with Norwegian. After this experience I will NEVER go on another Norwegian cruise ship again! The ship & room was mediocre at ... Read More
We went on this cruise for a wedding / honeymoon for my best friend. I have cruised before, but never with Norwegian. After this experience I will NEVER go on another Norwegian cruise ship again! The ship & room was mediocre at best. We paid for a mini suite and we could barely fit 2 people on our balcony. The people who came in a cleaned the room were the friendliest staff on the ship! I have never been on a cruise where the service staff was horrific to a point you didn't even want to ask them for anything cause you didn't want to deal with their attitude. Everyone had an attitude problem when you asked them for something and acted like they hated being there, which definitely rubs off. The food was disgusting and when you ordered food at the sit down places it would often come out cold or over cooked, unless you went to their pay for restaurant. Cruises normally have great food, so this was very disappointing. There were more restaurants you had to pay for then not, which when you spend that much money on a vacation you should not have to keep coming out of pocket! They charged for every little thing they could squeeze out of you. They had 2 restaurants included in the package that were sit down order places that were only open for a total of 3 hours a day! 1 hour for breakfast, 1 hour for lunch, and 1 hour for dinner! If you didn't make it before they closed your options were buffet, which I hate, or pay for your food. The amenities of the ship were horrible, and there were kids in areas that were adults only with no monitoring! The last thing that in your 30's you want to do it go to a dance club with 14 year olds drinking and bumping into you! There was no control by staff of the 21 and up areas at all. The casino smelled like stale cigarettes and sweat! I dreaded having to walk through it! The ice bar on ship is a joke! if it was't for a special event that we went I would have demanded my money back! Its a small freezer they cramp people in and give them a drink and call it an ice bar. After going to the Ice Pub in Prague I had something to compare it to, and it was a joke. Don't waste your money! The ship upon arrival had no organization on how to efficiently disembark, it took us 2 hours to get off the ship and go through customs! And we carried our bags off. Bermuda was amazing! I would not shore change this amazing island and wish we would have booked a flight to Bermuda and spent the week there in this charming and gorgeous island! Definitely a must see and would be cheaper than taking a cruise! Excursions were awesome and pricing was fair. Do yourself and your pockets a favor and go directly to Bermuda! Biggest waste of $6500! My husband and I could have went to Europe with that money! Read Less
Sail Date July 2016
We cruised on the Norwegian breakaway. Despite the over crowded ship and people running you over when walking around, we were making the best of it and having a fine time UNTIL we came to relize that our son was getting bit by bed bugs!!!! ... Read More
We cruised on the Norwegian breakaway. Despite the over crowded ship and people running you over when walking around, we were making the best of it and having a fine time UNTIL we came to relize that our son was getting bit by bed bugs!!!! Plus, the public bathrooms were dirty. Pool showers were also dirty... For 4,000 passengers, the pool fit about 100-200 people. Very crowded...worst of all . OUR ROOM HAD BED BUGS!!!! MY SON HAD BITES ALL OVER HIS BODY!!! They would not refund us any money or compensate us in any way. Now we have to get lawyers involved. I would not go on this cruise again and do not recommend it. Food was good. I recommend the specialty dining package if you don't want to get bombarded by people. Also when it comes to drinking alcohol, I recommend you stick with beer and wine. All the alcohol is watered down. Read Less
Sail Date July 2016
Traveled to Bermuda for a wedding with a large group. The island of Bermuda was gorgeous, the beaches were well-kept and very clean. However, the cruise was very disappointing. We had terrible customer service, to say the staff was ... Read More
Traveled to Bermuda for a wedding with a large group. The island of Bermuda was gorgeous, the beaches were well-kept and very clean. However, the cruise was very disappointing. We had terrible customer service, to say the staff was accommodating would be a great understatement. The food was terrible and our meals arrived cold multiple nights after waiting 45+ minutes. Don't expect to eat anything remotely healthy for this 7 day cruise, the only vegetables available are soaked in butter or olive oil. The layout of the buffet dining area was inconvenient. Sitting down for a complimentary dinner cannot be freely decided last minute as you will have a 30+ minute wait in the main dining room or AQUA, their other complimentary dining area. We made reservations to sit TOGETHER as a large group (15 people) and every single time, the staff split us up into separate tables. The children's pool was closed for the first 4 days of the trip, due to drainage issues. Children under 3 were not allowed in the adult pool, even with an adult. Most of us bought the unlimited beverage package, but the staff doesn't tell you that drinks over $15 will be charged to your room, you must pay the amount exceeding $15. Additionally, drinks bought while docked in Boston are taxed and you must pay the tax on each drink, also charged to your room unknowingly. There is a $15 service charge per person, per night, for tipping the crew. For three people, expect to pay an extra $280 total just for these service charges. The entertainment was sub-par, activities weren't great. Most activities come with an additional charge of some sort. To play one round of bingo can cost $25 per card. Bermuda was beautiful, we had nice sunny weather. Horseshoe bay is a must see! A lot of people on our cruise were very disappointed. I've been on three previous cruises with Royal Caribbean and, after this trip, I will never cruise with Norwegian again. Read Less
Sail Date July 2016
Absolutely awful. The food was mostly awful. We sent more than one meal back - something we never do - it was that bad. The "Broadway" shows are NOWHERE NEAR bradway quality. You reserve a seat - means nothing - its all first ... Read More
Absolutely awful. The food was mostly awful. We sent more than one meal back - something we never do - it was that bad. The "Broadway" shows are NOWHERE NEAR bradway quality. You reserve a seat - means nothing - its all first come first serve anyway. With 4123 other passengers you will spend most of the time in line somewhere. The pool was impossible to get seats and WAY overcrowded - every day, all day. Bar servce was sloooooooooow. After all, it was all inclusive right? WRONG! Something we would want was always upcharged. If you wanted access to the haven, it was $700 per person. Basically if you didnt buy the very most expensive package they offered, if you could even get one, you can forget a relaxing time, they could care less, and you could fly to Bermuda, book the most expensive place on elbow beach in Bermuda, stay 5 nites, have good food and drinks brought to you at the beach, and have a 1000% better time, while actually saving $$$. Read Less
Sail Date July 2016
There were 12 of us in our party spread across various cabins. We paid full price for a mini suite that had a capacity for 4. We had a king sized (2 x twin sized beds put together), a sofabed and a flip down bed. Our sofabed vibrated ... Read More
There were 12 of us in our party spread across various cabins. We paid full price for a mini suite that had a capacity for 4. We had a king sized (2 x twin sized beds put together), a sofabed and a flip down bed. Our sofabed vibrated throughout the entire cruise. While in port and while sailing. We ask guest services multiple times to move us to another room where the sofabed was not vibrating and they said they couldn't do that for us. They sent up a carpenter TWICE to verify the issue, both times they acknowledged the issue and said that it could not be fixed and to contact guest services. Which we did multiple times. We knew the issue was specific to our cabin because some of our companions were also in a mini suite and their sofabed did not exhibit a similar issue. They offered to put my family into an inside cabin in deck 5 for a single night. That was their resolution for our many sleepless nights. Needless to say, that level of service was not what we expected at all for a nearly 7k price tag for our cabin. Very disappointed and would not recommend this cruise line or that particular ship. We had traveled on the Norwegian Dawn a couple of times in the past and the level of comfort and service was better. The specialty restaurant staff were outstanding. Specifically, Cagney's steakhouse, Teppanyaki, and Le bistro. The level of service exceeded what we expected. The main dining rooms had average service. The best being the Manhattan room (largest) and the worst being Taste. Savor was okay but the hostess was not knowledgeable. We asked the hostess there, how long for a table for 12 and she replied 40 minutes. Fair enough I thought, maybe they were busy. I asked okay, how about a table for 5 since the rest of the group was going to eat elsewhere. She responded, 40 minutes. Without a single explanation. We felt like she did not really care what we asked, everything to her was 40 minutes. The Garden buffet was good, but it was a buffet. Great choices but everything was mass cooked and left out. There was a good variety of drinks across most of the bars and lounges.. The cirque dinner show was amusing for the kids but the meal was subpar. The menu was fixed, which was fine considering the time the show ran and taking orders for everyone there would have been quite an endeavor. However, the entree was surf and turf (filet mignon and shrimps) and they brought out the entree to varying degrees of wellness on the steak. We had 4 in our party, 1 was medium rare, 1 was medium well and the other 2 were well done. We were not asked how we wanted our steak cooked. The house keeping staff were very polite and attentive. The photo place staff were fair. Not especially polite, nor rude. The jewelry shops were good. The staff there were very friendly and helpful. We purchase some jewelry for our daughter and the staff there were very nice. The youth group there were also very nice. We felt that they really cared about the children there. Overall, in my opinion, the cruise was rather poor. Guest services really should be trained better and have a resolution for an issue as severe as what we had. We were unable to get a good night's sleep! We would likely not go again on this cruise line. Read Less
Sail Date July 2016
I have been on 3 other Norwegian cruises in the past and figured this one would be better after hearing it would be newly renovated. But by time it sailed the renovations weren't even finished. This boat was nowhere near ready or at ... Read More
I have been on 3 other Norwegian cruises in the past and figured this one would be better after hearing it would be newly renovated. But by time it sailed the renovations weren't even finished. This boat was nowhere near ready or at the level of expectation of an almost new ship. The air conditioner and toilet in the stateroom was broken most of the week. The maintenance crew came to fix the toilet on day 2 and worked for the rest of that day but then had issues for the duration of the cruise. The air conditioner was not working til the 6th day at sea!!! The railings and walls throughout the boat were still being painted throughout the week. The fumes from the high gloss finish on the railings was unbearable. The wet paint signs, wet floor signs and caution tape were around every corner. The boat was still being cleaned up from construction and the crew was constantly hosing down surfaces everywhere. In the casino at least half of the machines were broken or not in use. The pit boss would leave for hours at a time and no one would be there to track your bets, so you wouldn't be gainig points or credit. The price for seeing the med/nurse and the charge for the use of internet are both extremely high. The entire crew was replaced when it was dry docked for the renovations so they had to have all been in training during that time. Everyone we asked on staff said they haven't been on a cruise yet and none of them had been employed for more than a few months yet. This was the first sailing of the ship so they had absolutely no experience. Don't get me wrong there were a select few who were exceptional but the overall experience of this trip was horrible and I will not be booking another cruise with Norwegian ever again. Read Less
Sail Date June 2016
We Left from Boston,no airport involved.Our boarding time was 10:30,however computers were down we boarded 12:30. The Departure date was changed from June 10 th. to 17th. The ship was not ready. We had a balcony 10652 which was nice. Food ... Read More
We Left from Boston,no airport involved.Our boarding time was 10:30,however computers were down we boarded 12:30. The Departure date was changed from June 10 th. to 17th. The ship was not ready. We had a balcony 10652 which was nice. Food was fine crew members were awesome but the ship was not ready. Toilets didn't work some days, and the elevators weren't working properly. It Took at least 25 minutes to get a drink at any bar on the ship drink policy was not friendly .One small pool for over 2200 people!!! They painted while in port, we had a headache from the smell all day. The casino was a disaster, only half the machines worked. It was our 50th wedding anniversary and our first cruise! Our Special cake was forgotten at our dinner. Our maid and cabin were the best things on the cruise. May cruise again but not on Norwegian Dawn! Read Less
Sail Date June 2016
We went on NCL Breakaway June 12, 2016. The second night me and my family ate at the buffet and 5 hours later I found out I had food poisioning. I had vomiting and diareha for four days and medical told me I had to stay in the room and was ... Read More
We went on NCL Breakaway June 12, 2016. The second night me and my family ate at the buffet and 5 hours later I found out I had food poisioning. I had vomiting and diareha for four days and medical told me I had to stay in the room and was unable to do any of my shore excursions that were planned and unable to enjoy this cruise. When I returned home called customer relations and they said that they weren't able to do anything for me cause there wasn't an outbreak. On top of all this the kitchen runs out of coffee and orange juice first thing in the morning by 8am and also unable to swim in pool or go in the hot tub because of the overcrowded people on the ship. I recommend to not go on this ship because its always I heard overbooked and undersize for the guests it holds. Read Less
Sail Date June 2016
Spent the night before in Atlantic City. Easy 2 hour drive, easy to navigate and find the parking at the cruise terminal, and paid $280 for the week to park. Worth it for proximity and ease to terminal. Got there early, but took hours ... Read More
Spent the night before in Atlantic City. Easy 2 hour drive, easy to navigate and find the parking at the cruise terminal, and paid $280 for the week to park. Worth it for proximity and ease to terminal. Got there early, but took hours to board. (Gave people random numbers between 1 and 10. Even being early, we got #8???) Staterooms were nice but not ready even after waiting so long to board. We haven't done a lot of cruises, but everyone around us that were seasoned cruisers said this was the worst that they had ever seen. Several private functions closed sections of the boat; unsure if this was why it took so long to get on. Spent $3000 on a balcony room for 2 ppl directly through NCL.com, and it included a beverage package and "dining package". Stateroom was a decent size, clean and nice, but announcements (general, not just emergency) came directly into the room as early as 8 am. We were told they shouldn't but it was never fixed. Very narrow hallways. ONE POOL and one kiddie play area, right next to each other made for an extremely crowded deck and unusable pool. Paid $200 for 2 access passes to The Vibe adult only area. We have 3 kids and are fine with kids playing, but you couldn't even get to the pool, hot tubs or bar. This was a trip for our anniversary, so we wanted to be able to relax and have adult conversation, but couldn't due to everything being so crowded and loud. The Vibe was nice, but it's only 2 hot tubs and no pool. The dining package included 3 dinners at specialty restaurants. I made reservations ahead online, but you never really know what you want until it comes time. Well, don't bother trying to eat unless it's at the buffet or you stick to your reserved times. Couldn't/didn't end up using the dining package. Had buffet and Moderno the first few days, but I couldn't eat anything without getting sick... I'll spare the details and try to hold on to my dignity even just a little, but it wasn't vomiting or sea sickness, and happened without fail 20 minutes after eating every single time. The Shanghai Noodle Bar was the only thing I could eat and was actually very good. Activities were so crowded that you couldn't see what was happening. We like casinos and don't mind losing as long as it lets us play for a while. This one just took and took. The service was unimpressive. Everyone seemed friendly enough for the most part, but stressed and overwhelmed. Bermuda was beautiful, but really bad service in the Dockyard. Everyone wants to complain about how expensive the cabs are, but when gas is $10 a gallon and you're driving for 45 mins to get to the other side of the island, $40 really isn't that bad. We needed good food and something to save our vacation, and the driver took us exactly where we needed to go. He even called ahead and made sure they could get us in before getting there. Hidden Gems excursion was really cool, but took up an entire day. If we did ever return to Bermuda, we would fly rather than cruise there. In fact, we looked in to flying home rather than spending one more day on that awful boat to get home, but they wouldn't let us off the boat. Had this been a comped cruise, and we only spent money on our extras, it would have been much easier to swallow. But it most definitely was NOT worth the money and ruined any chance of ever sailing with NCL again. Read Less
Sail Date June 2016
Now as far as the rest of the cruise week, it was just subpar. The entertainment was so scarce on this cruise compared to all of our other Norwegian cruises. We had to look to find entertainment that we enjoy. There was a lot of ... Read More
Now as far as the rest of the cruise week, it was just subpar. The entertainment was so scarce on this cruise compared to all of our other Norwegian cruises. We had to look to find entertainment that we enjoy. There was a lot of downtime. There is only so much “game shows and trivia” that people want. The band, Jammroc, near the pool was EXTREMELY disappointing. They came out once a day, in the late afternoon, for a minimum of two hours, but took a 40 minute break! There were only a couple of poolside activities that went on the whole week. We barely saw the Cruise Director, Armen. My husband and I ran into him in the hallway, once, and we said, “Hey you are our Cruise Director, right?” His response back was, “Yup I am.” That was it. He did not ask us if we were enjoying ourselves, if there was anything that could be better, etc. He was quite pompous actually.The Waterfront that is supposedly such a great aspect of the ship is NOT, unless you are a cigarette/cigar smoker! We could never sit outside there. There were so many smokers out there. Same thing with Spice H2O. We couldn’t enjoy a drink at the bar without someone next to us smoking! It was so gross as a non-smoker and just un-enjoyable. All of our other Norwegian cruises had a smoking section and non-smoking section and the crew made sure it was adhered to.The show Burn the Floor is the worst show I have ever, ever seen on a cruise ship. It was about guys and girls fighting for each other’s attention. What???? Horrible! We and MANY other people got up during and left. Read Less
Sail Date June 2016
Beware! Norwegian is now offering a ""Booze Cruise" package (they call it the ultimate beverage package). If you are planning a vacation to get some much needed Rest and a Relaxation do not book this cruise. It was a ... Read More
Beware! Norwegian is now offering a ""Booze Cruise" package (they call it the ultimate beverage package). If you are planning a vacation to get some much needed Rest and a Relaxation do not book this cruise. It was a disaster. People are falling down drunk at all hours, so there goes your sleep. there is NOTHING to do in bad weather. Also be advised: the pool is so small we couldn't get near it. There are 4 hot tubs for over 4,000.00 people, and the "New Show every night" is a lie. There were 2 shows for the week. Unless of course you want to pay extra for the Circe D Soliel dinner show. The on board communication was awful. Dealing with guest services was an exercise in futility. They did not address our issues , except to send us a tray of desserts. I will Never book Norwegian again. Read Less
Sail Date June 2016
Computers were down when we embarked/checked in. So we had to wait over 30 minutes at the desk while the check-in guy just strummed his fingers on a desk. Our cabin steward, LEONARD, on Deck 12 was AWFUL. He was surly, bitter, and ... Read More
Computers were down when we embarked/checked in. So we had to wait over 30 minutes at the desk while the check-in guy just strummed his fingers on a desk. Our cabin steward, LEONARD, on Deck 12 was AWFUL. He was surly, bitter, and clearly a very unhappy person. He never once made eye contact or said hello, and deliberately turned away when we walked by -- meanwhile every other steward greeted us cheerfully every day. Our room was dirty from Day 1 - he claimed the "children from the previous family left sand all over" but seemed to think it wasn't part of his duty to clean it. Our mini-fridge was full of EXPIRED soda cans. Not that we were going to drink them anyway but one day, my 18 month old son went to get his milk cup out of the fridge and one of the soda cans literally BURST AND EXPLODED in his face. We reported it to Guest Services in the Atrium. At 10pm when we were all in bed, they sent the head of cabin stewards to harass us in our room and he essentially spent 10 minutes at our door disputing the fact that the cans were all expired. Each soda can had a date clearly labeled on the bottom of the can -- some dated back to October 2015 (we sailed in May 2016). I told him my main concern was the exploded can and he actually tried to spin it and say that it was probably my son who knocked over the can and it burst!!! A soda can - even if it fell - would have fallen 1 inch from the mini fridge to the floor - there is NO LOGICAL REASON for it to SPONTANEOUSLY BURST OPEN AND EXPLODE. They had open play times in the sports court but it was constantly full of grown men and teenage boys so my young children were completely unable to partake in any play time. They need to set aside time for small children! The proffered shore excursions were total rip offs. On average, you could easily pay $100-200 per person to do something off the ship because they always dock really far away from anything else, you are beholden to them for transportation. The ONLY excursion suitable for small children was one to a zoo/aquarium. In tiny print on the order form, it was noted that travelers were responsible for finding their own way back to the ship from the excursion (anyone feel like a candidate for being ripped off by a local cabbie who knows you're beholden to them for getting back to the ship ontime?) AND that part of the aquarium would be closed for construction. Why would I pay $200 to see a closed aquarium and then pay what was probably another $100 in taxi fees to get back to the ship??? LEONARD also botched our suitcases on our final day when we placed them outside - clearly labeled with our color coding - and he threw them into the "untagged" luggage pile - I'm sure it was an act of revenge. So we had to look all over for our suitcases. If that weren't enough, on the day of debarkation back in NYC, there was a couple that had 4 oversized suitcases. The woman complained that she couldn't carry them so the port officers moved them to the front of the line. They were not handicapped, they did not have any small children with them. They were just complaining that they way overpacked and couldn't carry their own bags. Then we got to the front of the line, Erin, who managed the line started letting in every OBESE person pass in front of us when we had already waited over 30 minutes to get through customs. When we asked her why, she said she was only sending them through because they were standing there and that it wasn't her job to determine how they got there in the first place. ?!!?!? How does that make any sense? Her job was the control the line and make sure people were being expedited through customs - not to let every OBESE person through just because of their OBESITY. Meanwhile my children were screaming. This will be the LAST time we cruise with Norwegian. They pack these ships like sardines, rip you off at every corner especially with the shore excursions, and are completely incapable of managing the volume of people. DO NOT SAIL NORWEGIAN. I AM TELLING EVERYONE AND IN EVERY MEDIA OUTLET. Read Less
Sail Date May 2016
This was my eleventh cruise. Day we docked in Bermuda we discovered a live bed bug in our cabin(10164), and upon inspection, some bites. Immediately called guest services who had the exterminator verify our findings. They quickly moved us ... Read More
This was my eleventh cruise. Day we docked in Bermuda we discovered a live bed bug in our cabin(10164), and upon inspection, some bites. Immediately called guest services who had the exterminator verify our findings. They quickly moved us to another room, cleaned all our belongings, and offered us a free show(which we were not interested in). This was last we heard from anyone about this disturbing situation. We finally sought out hotel management about our situation, and were rather dismissed by them. They did not think this was a major problem, and in fact we felt that they were insinuating that we may have brought the bug in ourselves. They did give us $200 onboard credit and offered us a free dinner at specialty restaurant(which couldn't use as no openings). I felt this compensation to be totally inadequate. Lost a day in Bermuda(as literally only had the clothes on my back), and caused much angst for rest of trip. What was suppose to be a relaxing vacation turned into a nightmare! I was expecting a voucher for a future trip or reimbursement for at least part of trip. Additionally, wrote to NCL upon returning home to request action. Have waited the required time and heard nothing. Will never travel NCL again. As a seasoned traveler, when going to hotels, I always check the bed bug registry. Checked this cruise out for Norovirus but never thought would have to check out for bed bugs. I wouldn't be writing this review if upper management on boat had responded to our concerns OR if we had heard a response NCL to our written communication post cruise. Other parts of the cruise were minimally satisfactory. Too many people! We found public areas overcrowded and couldn't find seats for many activities(trivia, game show, live entertainment). Even finding a seat at the bar was difficult. The evening entertainment was not of the caliber of other cruises(Princess and Celebrity). Regardless of bed bug issue, this cruise line didn't meet my expectations. This ship proved to me that larger is not better. Unfortunately, my memories of this trip are the pictures of the bed bug and bites!!!! Read Less
Sail Date May 2016
Booked on the Breakaway - what a terrible decision. If traveling with kids, stay away! The kids camp refused my 3 yr old access to the bathroom saying 'they didn't have a seat for her' and she is shy, so they left her ... Read More
Booked on the Breakaway - what a terrible decision. If traveling with kids, stay away! The kids camp refused my 3 yr old access to the bathroom saying 'they didn't have a seat for her' and she is shy, so they left her standing in a corner for 1.5 hrs with zero involvement! If you have a stroller (or wheelchair) don't bother bringing it it won't fit down the corridors during room service times (generally all morning & 5-9 pm). The food is repetitive, main restaurants take at least 1.5 hrs, casino smoke smell can be smelt in the Center of the boat on 3 floors! Zip line was broke and according to the staff 'need serious safety updates', balcony room was decent-we were lucky to have 2 play pens but with zero walking space (had to climb on the couch). Only 2 sets of elevators. At the back or the front. . Watch fo mysterious room charges. Entertainment was minimal, second city was ok. The o'shenahan pub was great! Overall, keep looking! This boat is far too overrated. Read Less
Sail Date May 2016
We recently sailed to Bermuda from NYC on the Norwegian breakaway with our 2 children (1.5 and 4.5 years old) and in-laws. It was the first and last time we will ever sail on a Norwegian cruise. We paid for a mini-suite with balcony and ... Read More
We recently sailed to Bermuda from NYC on the Norwegian breakaway with our 2 children (1.5 and 4.5 years old) and in-laws. It was the first and last time we will ever sail on a Norwegian cruise. We paid for a mini-suite with balcony and the room was tiny but we expected it, since it's a cruise. What was annoying was that my in-laws paid for a balcony room and it was the exact same size for a lot less money. Strike one. If you're traveling with young children (under 3) there is little to nothing to do with them. The choice of activities is extremely limited and their baby playroom is a tiny room at the front of the boat with some picked-over toys and a boom box. My son wanted nothing to do with it. The Splash Academy Kids' Club is for children potty trained and over the age of 3. My daughter went 2 days and never returned, although the staff was very kind and we did like them a lot. If your kids like the pool, be careful. It's a salted pool but has so many chemicals in it that our skin was burning. My daughter, who I usually have to drag out of the water, wanted absolutely nothing to do with it because it was so incredibly salty and chemically altered. The Nickelodeon activities are embarrassingly bad and the "family party" started at 8 pm and lasted an hour. It was thrown together with last minute-type activities and like everything else for kids, was completely underwhelming. I got food poisoning on Day 3 from ceviche in the main dining room. This completely wiped me out for 2 days and I missed half of the time in Bermuda. It also completely ruined the rest of the dining experience for me as I was scared to eat anything. I like the idea of the freestyle dining but the cover charges are simply ridiculous and after getting food poisoning, I wasnt about to shell out $30 a person for a steakhouse. The free specialty dining options we did were Shanghai Noodle Bar, which is a Chinese restaurant right next to the smoking section of the casino so you can have a healthy dose of cigarette smoke with your bland noodles. The other was O'Sheehan's pub which was the worst food we ate over the entire 7 days and that's including the food poisoned ceviche. Entertainment was decent. We took our daughter to see the Cirque Dreams show. Although she enjoyed it, we found it to be quite amateurish and not at all worth the $50 price tag for a fixed price menu with a tough piece of steak and stale pastries. Burn the Floor is enjoyable but only ran 2 times during the entire 7 days. The on-board charges and stipulations are annoying. We had the beverage package but it didn't include juices, cappuccino/espresso, bottled water or milkshakes and we weren't able to get drinks with room service. It also doesn't include glass and half of wine. The shore excursions offered are very overpriced. For $30 an adult/$20 child you can ride in a super cramped bus to Horseshoe beach for 3 hours. You'd be better off getting a private taxi to take you in comfort and stay as long as you please for way less money. If you're thinking about Snorkel Beach, think again. It's covered in broken glass so make sure you wear shoes the entire time to avoid slicing your foot open. Finally, I realize that a boat as big as the Breakaway needs to dock in a large port like the Royal naval shipyard but the area around that is terrible. There's nothing to do or see except for a couple stores and a "mall." If you want to experience Bermuda, I might recommend taking a smaller boat that docks in Hamilton or St. George. It's been almost a week since we've been back and I'm still really disappointed in our family vacation. Thanks for the memories, Norwegian! Read Less
Sail Date October 2015
I cruised on the Norwegian breakaway on october 18.... this is by far the absolute worse cruise I've been on...a little history..I have been cruising with many cruise lines for over 20 years now...I have been to dozens of places and ... Read More
I cruised on the Norwegian breakaway on october 18.... this is by far the absolute worse cruise I've been on...a little history..I have been cruising with many cruise lines for over 20 years now...I have been to dozens of places and have even cruised with norwegian before. I had problems 3 years ago when I went on the pearl in Alaska and figured I'd give them.another shot...worse mistake of my life to give these people a second chance after first time... First of all we were cruising with family members in two other state rooms. We all booked at the same time yet, our onboard credit was taken away after we received an upgrade which never should have been allowed... One of the other rooms was provided a 200 dollar credit upgraded from 25 dollars the same day. The last room was upgraded to a dining package from 25 dollar credit after they got a free upgrade due to price drop as well.....no consistency among people on phone. We called up and asked what was going on and the excuse they gave us was Apparently, there was a mistake that was made online regarding a decline in price and customer service refused to honor price however when we pushed issue ocean view was provided but it was not made clear that we would be giving up credit. Also if it was a real problem with pricing online why was our other staterooms given a credit instead of taken away... Also, we were told that we would be eligible for promotions all the way up to date of sailing, however, when it came time to request the promotion we wanted we were told we were not eligible for it. We asked y and they responded that we were not eligible past 75 day mark however we were offered a balcony upgrade with 200 dollar credit. After speaking to my wife we called back to upgrade and we're told it couldn't be done and this was yet another mistake. That it would actually cost us 400 to upgrade...seems like no one knows what they are talking about.  On the cruise ship, we had mixed service. Sometimes, we waited 20 min for a glass of water or got attitudes from servers and other times we were waited on hand and foot. Because of the location of our stateroom(5th floor outside room underneath savor restaurant).. the workers from the restaurant above us kept us up til 4 am. We knew it was workers cause noises was happening at 12am and restautant isnt open then...It was high heals stamping...pots and pans banging on floor...screaming across room...etc..We complained to front desk 4 times before giving up and covering our ears with a pillow. We asked to move rooms after the 4th time and they told us there were no rooms available that the ship was completely full. We came to fnd out that was not true and we were flat out lied to our faces. The next day when asked to speak to  manager about issues he made up an excuse about how a customer was supposed to embark the ship in bermuda on the 4th day of cruise no less and that they misses a ride out to ship while it's docked in Bermuda. This was a lie because as per norwegians own policy no one is allowed to enter ship at any time after it has disembarked from its original location. But we were at out breaking point by this point cause we were now up all night so we didnt fight much we just wanted sleep..He finally switched our room that miraculously appeared. (I talked to several room stewards on ship and was told there were over 20 rooms empty so we were flat out lied to)..Meanwhile after we were switched to another room across the ship we were aupposed to get assistance with the luggage to help us switch rooms. We were told they were supposed to be there in 10- 15 min it took over an hour and a half of us waiting around and by that point I had gotten so fed up i already moved myself into the other room.aby time they showed up we were done moving everything. NEXT..I attempted to adjust service charges to zero and to tip those who provided good service because of these issues and I was told that they could not adjust them and that I would have to send in a form to get refund. Yet both the Web site and the paperwork handed out on last day of cruise to us specifically says we can adjust at our discretion upon disembarkation. This was another lie by norwegian. We found out from our credit card company that on last day of cruise , before we could settle account and provide alternate payment method, as we were told, our account was charged for the majority of amount owed. We questioned finance department and they insisted that it was only a hold when we had spoken to our credit card company which included 2 supervisors  who told us otherwise. We had only authorised holds to be placed not charges on that account. We have contacted credit card company and filed fraud charges against ncl.  We requested to speak to manager about charges and was told by associate that she will not wake her cause she is sleeping. This is unacceptable. It is the job of manager to assist customers when they needed it..When we came back next day to talk to her (on morning of disembark meet after we found out our cars was charged)...she flat out refused to talk to us..When we went to desk and requested to see her she said she has nothing to say to us and went I to her office until we left...I was also asked several times on this cruise what tier I was...I feel that this shouldn't matter as I pay for this cruise just live everyone else....If we were gold or got the haven I belive these issues would have been worked out immediately  It because of all these issues that myself and several others on this cruise who also had issues and are now silver latitudes members will be no longer be cruising with Norwegian again...It's a shame beautiful ship but they just lost business from all my family cruising that day and family that will be taking future cruises...o and it's pretty bad I've been on carnival (supposedly rated worse than norwegian) and had not 1 problem on all of the 3 cruises I took with them or any other cruise line...stay away from norwegian especially since there are better cruise lines out there.. 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Sail Date October 2015
Which makes things easier, actually. No Post Cruise Depression. Background: 6 NCL, 10 Carnival, 2 each HAL and Cunard, 1 each MSC and Princess. The good: the crew was excellent. It was so nice to see crew in perfectly tailored ... Read More
Which makes things easier, actually. No Post Cruise Depression. Background: 6 NCL, 10 Carnival, 2 each HAL and Cunard, 1 each MSC and Princess. The good: the crew was excellent. It was so nice to see crew in perfectly tailored uniforms, instead of the sloppy, hastily tucked in look that I've seen on Carnival of late. My cabin steward was great; he always kept us stocked with extra coffee pods and creamers, introduced himself the first hour we were there, and was always in the hallways saying hello. Ryan, cabin 10162. The guest services staff seemed to always be mingling in the line to make sure we were in the right line. Taste, Savor, La Cucina and Le Bistro wait staff were all great. And it's a new ship. Everything is clean and unmarked. 678 Ocean is a nice space. Our cabin was perfect. The Garden Cafe (lido buffet) is a really nice space and surprisingly good. Taste and Savor for breakfast- excellent. The bad: never again will I sail on a mega ship. OMG. First of all, the lido deck, which really encompasses 15, 16 and 17, was designed by a team of schizophrenic madmen. To get from one place to another you are met with walls (the Haven, the ropes course, a huge amount of space for the bottom of the slides, Vibe, basketball course), stairs (up and down, no rhyme or reason- unless the goal was "fill as much on here as possible without regard to flow"), 8 foot tall plexiglass around the vast majority of the decks (with a little slit you can look out of), cheesy kid areas, a way too small pool- the overall feeling is one so removed from being "at sea" that the first thing I did upon trying to get from one end to the other of it was run down and get Vibe passes. Thank god for Vibe. It's an oasis. It's a shame you have to pay $100 to experience a relaxing deck (still with the 8 foot high plexiglass, though) but it's worth it to get away from the insane crowds of people clustering in the available lido deck space. And God help you if it rains. All of those people, the sunburned, passed out people with five dead pina coladas next to their loungers, the little kids, the groups, the strollers and scooters, the teens- will be at 678 Ocean. If you remove the casino portion they're really at 6-8 Ocean. If you remove the giant Park West art hallway and the upsell restaurants, everyone is literally crowded into the atrium/non-atrium, with ear blasting trivia games or whatever else they had going on. And I'm telling you, the volume on that ship is ear splitting. When people tell you to take ear plugs they are not kidding. It seemed as though most people picked the UBP. There was a lot of heavy drinking going on, including the last night, when most people have received their folio and have put the brakes on their spending. It did seem like most people were having a good time at the bars (of course walking by you had the miserable parents with kids in strollers, the scooter brigade- everyone looking for something to do, somewhere to sit or even stand). We picked the UDP: Cagney's: after we started eating our bread the guy at the table next to us said "I think they're having an off night". Yes they were. I returned my 8 ounce filet twice and I never return things. It was just raw inside and I can't.... The sides were really mediocre- the scalloped potatoes were cold and hard. But I didn't feel too bad about sending mine back when another guy at a table near us simply walked out with his wife. He made sure he wasn't charged and walked out. I've never seen that on a ship before. The food took a long time but they brought us extra appetizers. After that experience I changed my next Cagney's to La Cucina, which I know makes no sense but I wasn't going back in there again and La Cucina was the only one available. Good thing because it turned out to be fine. Le Bistro was excellent. Service, food- just a really nice time. This brings me to last night, Teppanyaki. I think my eyes are still swollen from the sodium. Oh my god. I've been to Benihana type places before and knew what to expect. We didn't go to any of the shows so I told my husband, hey this is like we're at a show... (We avoid shows). So it was all good until the chef started drenching everything in soy sauce. I mean drenching and then going back and pouring it on again. The end result was beautiful lobster, steak, calamari and shrimp made so salty that we almost couldn't eat it. My clothes were becoming saturated in smoke, we were sitting there gagging on the soy sauce, so we made an excuse and legged it out of there before dessert. Manhattan: not good. No no no. I had "mushroom stroganoff" which is where I guess you hit when you're at the bottom of the barrel of cost cutting- leave out the beef altogether- and it was horrible. But the Garden Cafe was good- best tasting buffet I think I've ever had. The Indian food was really good. And NCL has really stepped up their game with desserts. They used to be laughable but now they're usually pretty good. Better desserts, great crew, cleanliness, good lido buffet- was this just because we were on a new(er) ship? If I was to go back on Dawn would the good parts remain the same? Is there some way I can experience this and stay the hell away from Breakaway for the rest of my life? Final note: sailing NCL really brings home to me how bad Carnival has become with the cost cutting measures. I have sailed only Carnival for the last four years, except for one HAL trip. It was nice to have Andes mints on the bed. The day you would ever see cold washcloths and lemonade upon getting back to the ship at port on a Carnival ship- wouldn't happen. So I was happy to be on NCL but never again on Breakaway. PS: Bermuda was beautiful ;) Read Less
Sail Date October 2015
This is the first time we have sailed on NCL. We have been on Regent, Crystal, Oceania, RCL, and Celebrity. This is by far the worst experience we have had. From the beginning when we arrived at the dock at 11:30 to get on the ship we ... Read More
This is the first time we have sailed on NCL. We have been on Regent, Crystal, Oceania, RCL, and Celebrity. This is by far the worst experience we have had. From the beginning when we arrived at the dock at 11:30 to get on the ship we were given a number which was 37. They held everyone in the check in area, I assume, to get all the rooms ready. I am used to going on the ship and relaxing and having a drink and lunch. We didn't get our number called until 1:00. As we entered the ship there was no greeting party just one girl who stood there and said nothing. We went to our room and then started to check out the ship. Now I understood one of the reasons this large ship was built was to complete with RCL which caters to young people. The first thing we noticed was the minute you came near the casino it smelled from smoke. It is a large area and even though there is a section for smoking everyone was smoking everywhere. We like to gamble but did little of it because of the smell which could be smelled throughout parts of the ship because the smoke traveled. It was not contained. We couldn't believe that the children were faced with walking through this area. We had ordered the Ultimate Drink Package and asked for a bottle of water. We were told it is $4.95 per bottle. Apparently only alcohol is included. We couldn't believe it. At night if you order a specialty coffee there was also a charge. The upstairs buffet had no carving station nor fresh pasta station so we didn't eat there since all the food was left out until that tray was eaten. Certainly not freshly made. We paid extra one night to go to the Circus show which has an extra fee. While the entertainment was OK the food was plated (no choice) and was awful. A piece of steak, 3 shrimp and broccoli. We are used to having lectures and courses on board.....there were none....just Bingo and Deal or No Deal and Art Auctions. Since it rained the staff did not seem to have a schedule for indoor activities. We didn't have children but many of the people we spoke to who had children said since the slides were closed there was nothing for the kids. We found the staff to be the most unfriendly staff we have had on any cruise. Except for our cabin boy all the restaurant hosts were just doing their job and didn't even smile and say hello. To top it off the last night we decided to get some ice cream at the all night restaurant and went there at 11:30. We were told that ice cream is not served after 11:00. They could make food but couldn't dole out ice cream. We are presently booked on 4 more cruises within the year with other cruise lines. You need to change the way you do business because people who have never cruised may love it as a new experience but those who cruise often know the difference. The best part of the cruise was the shower, the cabin boy and the singing group Fire and Ice. Read Less
Sail Date October 2015
I wish I could give it zero stars. You would be better off on any other cruise line. Staff is nasty and unattentive. Customer service has no idea what is going on, Their no activities. Very small rooms and tiny balconies. Wait staff is ... Read More
I wish I could give it zero stars. You would be better off on any other cruise line. Staff is nasty and unattentive. Customer service has no idea what is going on, Their no activities. Very small rooms and tiny balconies. Wait staff is slow and unorganized, you will definitely be waiting for any meal if you don't go to the buffet (which is only open select hours so make sure you check the times or you will be hungry, or have to pay for food) Once inside, plan on spending at least 2 hours dining. 2 shows in a small theater on 2 nights which are completely booked and not that great...make reservations! You want to go to the pool? Forget it!! Their is one pool the size of a typical inground backyard pool for a ship that holds 3000 passengers, 25 people in the pool and it is at maximum capacity. You are pretty much stuck on a boat with nothing to do for 7 days. It is crazy how disorganized Norwegian has become. I will never cruise Norwegian again! Read Less
Sail Date September 2015
The nightmare started even before we boarded. I could not use any of my shipboard credits until I boarded. I had $400.00 in non refundable and refundable crets. My bill on the cruise showed total charges of 414.83 and I had a balance ... Read More
The nightmare started even before we boarded. I could not use any of my shipboard credits until I boarded. I had $400.00 in non refundable and refundable crets. My bill on the cruise showed total charges of 414.83 and I had a balance owed of 14.83. Imagine my surprise when I got home and my credit card was billed 138.38 instead. When I called Norwegian I was told by two different Reps. that they applied my 150.00 in non refundable credit to my total bill instead of to the daily service charge which is what I wanted and requested. The reps also would not connect me to a manager. In addition the toilet water level came to the very top and it was dirty and nasty so men make sure you keep your penis on top of the seat or you will get a nasty surprise when you get up. We paid extra for a balcony cabin but it was so small, it was unusable. It was so small that you did not have enough room for your feet if you tried to sit in the chair. One person at a time could use the balcony by turning the chair sideways. The excursions were way overpriced. I always expect to pay about 20 per cent markup on cruise excursions but for example Norwegian wanted almost $200.00 for two people bus tour that you could fo on your own for $38.00. The Second City comedy was pitiful. A number of passengers commented on how unfunny they were. I met several passengers who were a lot funnier than Second City was. A glass of soda was almost $6.00. This was my 14th cruise with 13 cruises on other cruiselines and ships and the worst one overall. I am a millionaire and can afford to buy what I want. However I do not like being lied to about what I owe, to be unfairly charged and to feel like I am being ripped off. When we picked up our luggage one of them was ripped across the top so badly that the airline would not accept it in its current condition. I could not find a baggage service area in the exit terminal. There are a numbr of great cruiselines and cruise ships out there, but Norwegian is not even in the running. STAY AWAY or you may experience a nightmare on the Breakaway like I did. Read Less
Sail Date September 2015
* At any giving time there were 13 kids in the adult hot tubs, the pool is the poorest design I have ever seen. People complained and no one did anything, adult pool should have been just that . * Service was a joke. * Bars three ... Read More
* At any giving time there were 13 kids in the adult hot tubs, the pool is the poorest design I have ever seen. People complained and no one did anything, adult pool should have been just that . * Service was a joke. * Bars three deep to get a drink with the avg wait time of 20 minutes. * Room balcony is not 4 by 8, you could barely turn the chairs around. * If you had to use the service desk - 30 minute wait. * The main theater wasn't pitched right so all you seen was of the person back of their head, couldn't enjoy the shows . Not to mention the bar of the seating stuck in your back the whole time. * You pay more for Mid ship rooms, but have to walk a mile to the elevators. * You offer everything without enough seating anywhere! * Cagney's was put over the propeller and we vibrated through our dinners. * AC in rooms hardly worked * There was a loose balcony wall above us that banged the whole 7 days. Woke me up every morning. They came 3 times to fix and fail to. * couldn't even get in the pool safely, had to use showers to cool down. One pool for 5000 people? * BATS? Flying in an out the rooms? Unexplainable. * Automatic doors that you had to touch to activate, not once did I see anyone wipe them down. Not once. I had to use my elbow to open the doors. Read Less
Sail Date September 2015
We received the "free cruise" flyer in the mail from Resorts hotel in AC,NJ and decided to take advantage it. Little did we know free meant 2500 dollars in little charges. If you are the type of person who cannot unwind or hates ... Read More
We received the "free cruise" flyer in the mail from Resorts hotel in AC,NJ and decided to take advantage it. Little did we know free meant 2500 dollars in little charges. If you are the type of person who cannot unwind or hates rowdy crowds this cruise is not for you. Here is why this was the worst vacation of our life's: 1. The room was the size of a mozzleium, do not overpack thinking you will need a lot of dress clothes (the people on this boat wear a lot of shorts of flip flops.) 2. Walking through the hallways are touture if you are claustrophobic. 3. I have never seen so many drunk middle aged people in my life. Most people got the alcoholic package (we did not) and they must have felt obligated to drink all day and night. One lady dropped a martini glass in the pool and it had to be closed for 3 days. 4. If you google Norwegian Dawn you will see a pretty pool deck that looks so serene. It's the worst place on earth. The pool is the size of a bathtub and as shallow as one. It is filled with urine from latchkey kids and their parents alcohol. There are literal jersey shore look spikes sitting next to you smoking, and you can not get up without stepping in somebody's drink and almost falling down the stairs. 5. If you enjoy swimming you are better off putting scuba gear on in your bathtub, NCL is famous for false advertising. They make their pools like they are Olympic size but in reality they are tiny and you have an inch to move. At least on this boat anyway. Getting in to cool down was horrible, the bruises I had on my legs and stomach from being kicked from trying to move in that pool were the size of golf balls. 6.There were 4 hot tubs that could seat 5 people per tub. The cruise had 2500 people on it, this didn't work out too well... 7. There are no rules enforced on this ship we had kids running up and down our hallway all night from night one to night 7... Children also jump from the stage into the pool, one almost drowned. It clearly says no diving but again anything goes. 8. Guest services was very rude and not helpful in the least bit. 9. Many things were unsafe on this boat, a rotting piece of wood was falling off the hot tub ( a huge chunk) and nobody did anything about it. I slipped of the ladder due to kids pushing and had wood in my foot for the whole trip. 10.the food is not good at all. It is no better than college cafeteria food, and it's the same thing every day and night. We went to the buffet right when we got on the boat and we saved a seat for a little old lady and people were fighting her for it, lying and screaming. That was the first bad sign for us. 11. They messed up the day they were supposed to decorate our room for my birthday, it took several calls to refund the money and they were extremely rude. 12. They will bleed you dry for money. No matter what you are doing they will try to take your picture, you could be sunbathing with lotion all over your face and they shove a camera in front of you and then try to charge you 40 dollars. No thank you. 13. The worst thing about the cruise was the things we found out that made us regret giving NCL a dime. They hire forgeion workers and they are away from their families for months on end, they barley speak to them. So sad. They share tiny cabins with 3 other workers and work rigorous hours. 14. I REFUSE TO AFFILATE BERMUDA WITH THE CRUISE OR THE CRUISE LINE. -Bermuda, Royal Naval Dockyard -Docking was easy -Horseshoe Bay was just as beautiful as the pictures -Dolphin Quest was amazing ( we did not purchase it through NCL) - We felt rushed and wished we had more time -After extensive research a resort in Bermuda would have been the same price Sidenote: Having no wifi or cable is extremely difficult, Dirty Dancing played over and over again on the TV and it was miserable! Read Less
Sail Date August 2015
We went on this cruise as part of a birthday celebration with 16 in our group, varying ages. This ship is too big with too many people on it. On the information provided for the ship facts, NCL states that guests are 4,028 (double ... Read More
We went on this cruise as part of a birthday celebration with 16 in our group, varying ages. This ship is too big with too many people on it. On the information provided for the ship facts, NCL states that guests are 4,028 (double occupancy) with 1,650 crew members, we had 4,773 guests with approx. 1800 crew. That is a huge difference in numbers for the ship itself. There are 2 pools, 1 adult only which looks to be approx. 20 x 20 feet and 1 kids pool which looks to be smaller than that. My son is 17 and he was only allowed in the kidde pool with all of the toddlers/young kids. As for food, if I have to eat at another buffet, I will cry. Taste, Savor and the Manhatten Room had very long wait times, with Savor and Taste serving the same small portions. NCL stated that there were 2 areas for 24/7 food, the buffet and O'Sheehans. Only O'Sheehans was open with 5 limited selections with no vegetarian option. My son is vegetarian and requested a vegetarian entree late one night, we literally had to beg for a veggie burger. We found no quiet space on this ship with exception of our room, it feels as if NCL thinks that the more noise produced in common areas the better. Our room was nice, great Cabin Steward and very helpful, considerate and kind. A lot of the staff was rude and disinterested, so when you came upon a staff member that was nice, you really appreciated it. The only way I could possibly recommend this trip is if you crave noise, too many people, mediocre food and long lines for everything, then go for it. Oh, and good luck getting a chair on the pool deck anywhere as people will put towels on chairs to reserve (which NCL states is against policy, but does not enforce), with those people never showing up. This was our first cruise, we hope that other cruise lines care a little bit more about the quality of the trip then in increasing their bottom line. It was aweful. Read Less
Sail Date August 2015
There was 8 in my family that cruised to Bermuda, my parents, brother and sister in law me and my husband and 2 teens. I am going to inform you about the ship, the port was great. I have been on 7 cruises with Celebrity and Princess both ... Read More
There was 8 in my family that cruised to Bermuda, my parents, brother and sister in law me and my husband and 2 teens. I am going to inform you about the ship, the port was great. I have been on 7 cruises with Celebrity and Princess both out of New york and Ft. Lauderdale. I had an indoor cabin and yes the shower was large and great. I didnt see my room steward until the 3rd day? Our rooms could have been cleaner. First time to freestyle dining, which now to me means making reservations and waiting on lines. Yes the shows were great but the cruise is 7 nights so burn the floor one night and Rock of ages another, the cirque show great but its expensive and one night at the second city. Other cruises have 2 shows a night that you dont have to reseve and then get there and hour before so they don't give your seat away? Lots of waiting on line. Forget about seeing anything in the atrium the layout is terrible and if you want to see anything there you need to get a seat about 1 1/2 hours before otherwise you are standing. Yes there are 4000 people on board and you felt like there was, especially at the pool. So the pool in the kid area is good if you have a kid up to age 10 if they are older than that then its babyish, the other pool is 18 and older and thats it? People were saving chairs at 6:30 in the morning, that wasnt the problem the pool was tiny and the water seem dirty, i like to party and have a good time but not from 12 pm to 6 pm thats when they blast the club music at the pool and you can't even relax or have a conversation with the person next to you. I have been on crowded ships i traveled during spring break on Princess, and would go again. This is so much worse, there was no where to go! If you wanted to relax you have to sit in the sun. The restaurants like Moderno and a few others have loungers on the outside but it gets hot and people save those too. I read so many reviews I don't get it, if you want to feel like you are partying at a 80's club and be drunk most of the day and have people so close to you in the pool that you are touching thigh to thigh then this is the ship for you. The pool area service was also bad and they didnt do a good job going around cleaning up cups and dishes that people left. It had a gross smell. We ate at Manhattan room-great, Savoy and Taste are where they must send all the trainees so if you want to waste your morning and afternoon or evening waiting for your food go there and the snotty hostess will seat you. Lots of employees with bad attitudes on this ship. We ate at Moderno fo lunch, buffet just when they opened and the food was cold, cold fish 5 mimutes after they open? We paid to eat dinner there, was terrible service fatty meat and waiter never brought my birthday cake my husband got for me. Burgers at Uptown were great but you will wait a long time for it. I enjoy good food and I love to cook and know good food, this ships food is horrible, I would never go on Norwegian again even if they sent me for free. This ship had a bad layout ohh and as for the rope course and slide, more lines. Im ok with a line but the problem is it is not open long enough, my daughter went to go on a slide it was either closed or they were doing maintence. I used the gym also, another joke, so tiny the weight room you are on top of each other. If this was my first cruise I would be so turned off I would never go again and I dont this because it was summer and there were alot of kids I hardly saw kids it was just too crowded, I felt so unrelaxed all week like we had to be on the move becuase there was just no where to go, so disappointed SAVE YOUR MONEY AND PICK A BETTER CRUISE LINE!!!!!!!! Read Less
Sail Date August 2015
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