I have thoroughly enjoyed all of my Norwegian cruises except for my recent one week June cruise (June 2019) roundtrip from New York City to Bermuda. The cruise was aboard the Norwegian Escape. I was shocked by how poorly designed the ship was for over 4000 people and how unfriendly some of the staff was.
I have been on large ships (4000+) of two other cruise lines -- Princess and MSC. These ...
This cruise was a joke- we had a spa floor room and the spa was closed much of the trip due to "repairs" and the spa level roomed smelled more like chlorine than a spa. We were totally disappointed in what we thought was an upgrade to the Spa level.
The food was beyond awful in all the public areas. We requested poached eggs each day at the public and private restaurants that were open for ...
Though it was a good buy to beautiful Bermuda - but was mistaken -the actual cost was nearly three times the ad price.. .Low quality, not fun and they actually yelled at us customers! Buyer beware - use a travel agent.
At departure off the ship at 7:45 am, they had us jammed in the elevator area with our luggage and squished further as more people came out the elevators for more than 20 ...
Wanting to sail from Manhattan, we decided to take the Escape to Bermuda. The experience was a paradigmatic example of how NCL values quantity and income over quality and genuine concern for its passengers.
If you love huge crowds, a noise level in the ear splitting decibel ranges, mediocre service, restaurants which resemble an airport food court during weather delays, and complete disregard ...
There was 3 main rooms to eat.One forgot husbands dinner and order and when he did receive it everyone else was done.They gave him a steak that you couldnt cut never mind eat. The second main room was always late and food never hot and the cook was terrible.The 3rd main room was the savor and it wasnt too bad but the food was never hot.So we tried the 3 speciality dinning rooms.The seafood well i ...
First, I am not loyal to any cruise line. I just like to try different ship especially the newer one. This is my first with Norwegian. I have heard from friends who has been on this ship that were pretty negative. I refuse to believe them. There is no Perfect cruise. Cruise cannot cater to everyone. There will be good and bad experience on all cruise. But Good should Triumph over Bad. ...
I've been on over 13 cruises with Royal Caribbean, Carnival, Celebrity and Princess so far. This is the first time we sailed with Norwegian, but I am sorry to say that this cruise experience was the worst one ever. What a waste of our 10th wedding anniversary trip!
Embarkation and disembarkation - the previous ship came back 3 hours late and it delayed the checked in process on us. With no ...
Let me start by saying that we knew the risks of planning a cruise during hurricane season, so we weren't really that bothered by our itinerary changing. What followed is the reason for this review.
We were sent to Port Canaveral, Great Stirrup Cay, and Nassau. At Port Canaveral, there's not really anything to do besides the space center, which you really need more time for. So we didn't ...
I chose this cruise to see Bermuda. Unfortunately the itinerary was changed to Florida and Bahamas related to Hurricane Florence. I totally understood the reason for the change and had no issue with it.
However, after speaking with other passengers and learning that the Florida, Bahama itinerary was a much cheaper cruise. I was a little upset that we were not offered any money back or even ...
We went on this ship for a family wedding. When the ship was diverted because of the weather the Customer Service Rep refused to help in any way. No wedding for the Bride and Groom or the 21 people they brought on the boat with them! Exteamly poor customer relations. The ship is also very poor handicap accessible. They charge a lot for a handicap room and the bathrooms throughout the ship ...