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518 MSC Cruises Barcelona Cruise Reviews

We have not cruised with MSC before, only RCCL, but as Grandiosa was the only ship that matched our preferred itinerary at the time period we could have a vacation, this had to be it. We will not cruise MSC again. It is a beautiful ... Read More
We have not cruised with MSC before, only RCCL, but as Grandiosa was the only ship that matched our preferred itinerary at the time period we could have a vacation, this had to be it. We will not cruise MSC again. It is a beautiful ship, it's sparkling, there's mirrors everywhere, and it's very obvious they are trying to be elegant and luxurious. However, that is just on the surface. Food: Average food. The buffet seemed great to begin with, but it was the same every breakfast, lunch and dinner. The only things that changed was the desserts, and some days they would have one extra dish. Lunch in the Purple Crab was ok. Avoid the salads, they are drowned in balsamico and vinegar. Dinner at the main dining room was ok, but not the best. And you have to pay for water in the main dining room! Seriously! Pay for water when having dinner! That's just absurd, and I have never experienced this any other places unless one orders a bottle of special water or whatever. That's just MSC being cheap. Service: Average. Some waiters were very good at their job, but the others were just doing their job and obviously not particularly happy about it. No smiles, no service minded talking to guests, just "what do you want?" when taking orders etc. Waiters working in the buffet were mostly just walking around waiting for people to place drink orders, and not much else. Cabins: They are great, spacious and well cleaned. With RCCL we are used to cabin stewards introducing themselves to the guests staying in the cabins they are responsible for, and say hello when we pass them in the hallways. No such thing at Grandiosa, we didn't know who our cabin steward was, and most of them didn't say hello in the hallway. Shows: Some shows were great, specially the Wonderworld and the Michael Bublé-tribute show, but the rest was really meh. The music was also too loud, especially on the show "Rock it". Some of the shows were really awkward as well, with strange costumes (dancers wearing lion heads while just walking around the stage) and very over-sexualised costumes and dance moves. Not that I care so much about this really, but it just seemed out of place and not in tune with the music or songs they were dancing to, and added an awkward feeling to it all. Some dancers you could see were very talented, the two from Colombia (I think), they had some really great performances with latino dances, but their talent were wasted as they mostly had to walk across the stage wearing awkward costumes. And also, try not to freak out over the overly fake smiles that the dancers had to keep on the entire show. Other entertainment: Bad! Oh, so very, very bad! Some "game shows" in the Grandiosa lounge with entertainment crew from hell and on steroids. A lot of howling, screaming and some confusion about who were going here and there and...well, not very entertaining. And some dance classes. The themed parties (white night, romance, carnival, flower power) were mostly entertainment crew wearing costumes and had to dance with guests. Also it was not much entertainment going on, so it got a bit boring as it was also too cold to sit outside most of the time. Bars: We did't have a drink package as we don't drink that much soda or alcohol, but we had a couple of beers in the Masters of the Sea pub one night, which was a nice place, but they didn't know a lot about beer or how to tap a beer. When you order a beer, you don't really want half of it be foam. Luckily they didn't object when we pointed it out and we got a new one. The bars were also mostly crowded, I guess because it's not much else to do on the ship except for drinking. Sportplex was nice, some fun things to do, but very overpriced. Spa area and gym was really great. Pools were nice, but very small. Ports were great, the only place we decided on using MSCs shuttle was Marseille. Embarkation and disembarkation went smoothly. Information flow: Since there are a lot of different nationalities on board they give every information in English, Italian, Spanish, German, French and possibly other languages as well, which take up so much time! But we encountered a lot of people not speaking English, so I guess they had to do it this way. But it was annoying. Some of the crew didn't speak English very good, so sometimes it was difficult to get what you wanted. Sell, sell, sell! They have people all over the ship trying to sell you things constantly. Drink packages, photo packages, dining packages, spa packages etc. Sometimes they walked around the buffet trying to sell. I understand this is how MSC makes money, but it's really unnecessary to have to avoid ten salespeople when walking from one part of the ship to another. The photographers/people at the photo stands were the worst. They were almost grabbing you and shoving you in front of the camera, and didn't take no for an answer. Lucky for me I am not so easily harassed into something. Overall: Nice ship, not a lot to do, average food, average to bad service. I think there was only about 2000 guests on board when we sailed, so a lot of room and it felt spacious, but when they have full occupancy I imagine it being quite crowded. As I said, we will not be sailing MSC again. Read Less
Sail Date March 2020
- Buffet food is better than Dining food even though it’s basically the same EXACT food, except for the ethnic station. Their steaks/prime beef/filet whatever dish that has beef is cafeteria school quality AT BEST - Food overall is ... Read More
- Buffet food is better than Dining food even though it’s basically the same EXACT food, except for the ethnic station. Their steaks/prime beef/filet whatever dish that has beef is cafeteria school quality AT BEST - Food overall is mediocre, the ship basically forces you to go and spend money at the “specialty” restaurants otherwise you starve. - Even free room service food is basically inedible. - Extreme lack of entertainment, kids will have the time of their lives, adults will have nothing to do and this is coming from a mid 20’s engaged couple. - Getting a tissue box in the room is an “upgraded price experience” - The “black Friday” special is discounts on already cheap brands, chocolate that you get cheaper outsider not even their actual chocolate on the cruise, and no soap! - For an “Italian cruise” they should be ASHAMED of themselves for the Italian food they serve. I have had better Italian food by Hispanics. - Don’t waste your money and just go to any cruise besides this one and carnival. - They did a GREAT job on the first day to make sure no one was boarding with the Corona Virus...after first day they feel no one else can get sick at the already infected areas so the ship just allowed everyone to board at every destination without checking them in anyway possible. - They add a charge at the end for the foundation and it’s not about the price but the principle...you already have a sucky ship, with overpriced everything and basically force people to spend money and then have the AUDACITY to add even more charges without a person’s authorization! Last thing I will add is the 3 positives which is nice elevators and nice cabins for a cruise and the gym area is nice. Save your money and enjoy it on a better cruise line! Read Less
Sail Date February 2020
The ship was absolutely beautiful. The elevator system was exceptionally efficient. For us this cruise was not a good value. We feel we overpaid for what we experienced. The Buffett was always nightmarishly overcrowded. The food ... Read More
The ship was absolutely beautiful. The elevator system was exceptionally efficient. For us this cruise was not a good value. We feel we overpaid for what we experienced. The Buffett was always nightmarishly overcrowded. The food quality was excellent though. The Loggia restaurant was very good. Our waiter and his assistant were very professional and caring. The cruise did not show enough emphasis the importance of illness prevention (hand washing, etc.) The shows we attended were excellent. Coming out of the theater after a show was nearly impossible. Once we made it out very slowly, we were met by a cruise activity just outside that created an unpleasant traffic jam. The staff around the public areas (buffet, etc.) seemed overworked and unhappy, attitude reflects leadership. Our stateroom attendant was very friendly and kept our room in excellent condition. We are very disappointed with MSC and do not plan on cruising with them again. We are experienced cruisers (Celebrity, NCL, Royal Caribbean), so we much rather go with any of them. Read Less
Sail Date February 2020
We choose the MSC Grandiosa since we wanted to experience the new ship feel. Getting on the ship in Barcelona was a breeze. It took no more than 20 minutes from arrival in the port to boarding the ship. First impression was a big ... Read More
We choose the MSC Grandiosa since we wanted to experience the new ship feel. Getting on the ship in Barcelona was a breeze. It took no more than 20 minutes from arrival in the port to boarding the ship. First impression was a big WOW. we entered on deck 6 ( the promenade) From that moment one was surrounded by cruise staff trying to sell you pretty much everything. We pre booked the non alcoholic drink package and the 2-1 dining package. Made reservations for the specialty restaurant online and had those confirmed but apparently none of those came through so we had to make new ones once we arrived on the ship Be aware with the drink packages, specialty restaurants are NOT included except for the most expensive drink package. Kind of confusing. we had coffee in the bistro where we had to pay for it, whilst if we were at the table next to us it would be free??? So, when in one of the specialty restaurants all the drinks are extra charge including water. With the easy drink package all beverages up to 6 euro are included anything over will be charged at full price. Overall we had a good cruise, Food was above our expectations. Been on other MSC ships where the food quality was far below this cruise. Main dining in general good with enough choices to please everyone, Service as to be expected. We booked le bistro en butchers cut. Le Bistro was less than we expected, but Butchers cut was far more than we expected and well worth the extra charge. The ship itself, Well laid out. Big minus, no waste bins to be found anywhere, except on the outdoor decks. There is now way to get to the front of the ship unless you book a yacht club cabin. Taking the size of the ship in mind, not enough seating available.Very limited seating in the several bars. The ship itself is more focused on shopping space. Overall entertainment was good. Reservations are needed for all shows since the theatre only had abt 650 seats. Big minus. doors remain open throughout the show causing people to keep on coming in which can be disturbing. MSC does a lot to sell you things. For instance, they place pictures in your cabin as if it is free for you to take. No it is not, there is a small not in the envelope stating that if you keep the pictures, they will be charged to your account. Same goes for excursions, We found a hop on hop off ticket with the daily program with a note, that sais, to make it easy for you, just hop on and give the ticket to our cruise staff on boarding the bus, and again, the small letters saying 20 euros pp will be charged to your account. We had a balcony cabin which was well laid out. Comfortable bed, Very good shower:-) Disembarkation in Barcelona, again , a breeze. We were off the ship and in the taxi in less than 30 minutes, Overall a nice cruise where you get what you pay for. anything possible if you are willing to pay more. That is basically the bottom line if you ask me, but this goes with many cruise lines these days. All in all worth what we paid for it. Read Less
Sail Date January 2020
We were on a MSC cruise on Grandiosa which left from Barcelona January 9 2020. We are Australians with teenage children 15 and 17 and have previously been on a Norwegian cruise out of Venice in 2018 and a Carnival cruise in Australia in ... Read More
We were on a MSC cruise on Grandiosa which left from Barcelona January 9 2020. We are Australians with teenage children 15 and 17 and have previously been on a Norwegian cruise out of Venice in 2018 and a Carnival cruise in Australia in 2017. We booked a Bella balcony cabin very close to front of boat on the left hand side on deck 11. For us, this cruise was intended as one week not-too-expensive, relaxing and ‘warmish for winter’ break within a 6 week busy holiday to Europe which otherwise had us on the move a lot and jumping on and off trains plus this was a chance to visit Sicily and Malta. We already knew the other ports pretty well. Given the time of year and that we needed to leave from Barcelona there were hardly any cruises operating so we had no choice re company or boat but I subsequently read loads of reviews of MSC which set expectations low and I anticipated a few issues. How wrong this turned out to be. Zero issues of any sort and an amazing, luxurious cruise which was totally enjoyable in every way. Only regret: we didn’t bring our swimmers on the holiday and so missed out on using the indoor pool (retractable roof) and spas. Even the outdoor pool saw quite a few swimmers on the warmer days down south and on the one day at sea as it got fairly warm and the pool area was very sheltered. Actually, temperatures were not too bad all week for anyone contemplating winter cruising: good puffer jackets were all we needed for sitting out on the balcony and the cooler ports and in Palermo it was 18 the day we were there. Re criticisms of upselling: we declined the photos on boarding: no problem. Same in the restaurant and same re the offers to upgrade drinks and meals. There was no problem at all with this. We did not feel any pressure and we were not asked again ever. I would rate the upselling efforts of MSC as way less than Norwegian. Re the entertainment: we are not big ones for shows and basically are fairly boring this way and would generally prefer to read on the balcony or cabin or watch BBC news or Earth before an early night. But we went to one musical show with shows from 80’s onwards and thought it was quite good. Other entertainment: ropes course: great. (and free). But other than that, sorry, none of us is interested particularly so didn’t try anything else. Kids not interested in the programmes for them although we saw plenty of other teenagers having fun playing soccer and basketball. Judging from the daily programme, there did seem to be a fair bit on for everyone including late night shows, theme things needing you to bring dress-up clothes (white night, elegant night, tropical night etc) and music so it looks as though people who want to throw themselves into these things should be able to find things. The middle of the boat with the big projection roof and the speciality restaurants btw gets very crowded and noisy (in a good way) in the evenings but is easy to avoid by crossing this area on higher or lower decks. Did not even look at any shops/sales/promotional events so easy to avoid as well. CABIN: as above, Bella balcony at the front. This was amazing: bigger than our mini-suite on Norwegian with plenty of storage for a suitcase and two cabin bags and our day packs and shelves on which to keep all our packing pods. Lots of hangers for jackets. Very tasteful light greys and muted purple and many mirrors. Extremely comfortable queen bed plus good-sized sturdy bunks for the boys. Big balcony and generous functional bathroom. Big tv with English channels including bbc earth, bbc news, Euronews, Bloomberg and CNN. Wonderful, hard-working and unobtrusive cabin steward with twice daily immaculate cleaning. Our balcony had a metal balustrade which we really liked as felt more private. We spent hours out there every day watching the world go by and reading etc. I liked being able to watch distant lights on shore most nights as still scarred by seeing Poseidon Adventure as a kid and prone, on cruises, to frequent waking and fears of icebergs and (after Costa) running onto rocks etc. but probably the other side would be better for port views as I think really only in Genoa did we have the best view. Virtually no movements felt at all even though I thought the front of the boat might be bad for this so however this boat is stabilised: it works and none of us experienced any sea sickness for a change. (Note: very calm seas all voyage). DRINKS: We had an easy drinks package for the adults included as a special in our original bookings and pre-purchased non-alcoholic packages for the kids who especially enjoyed the unlimited soft-serve included from the bar at the outdoor pool. if you are a beer drinker we could only have Heinekens despite searching everywhere including the pub but there were nice wines (liked the rose, shiraz and cab sav) and plenty of cocktails on the package and some good mocktails; the mock pina colada even comes with the pineapple slice and cherry and was good. Soft drinks were available by the glass or can. Bottles of mineral water were freely available at all the bars any time. FOOD: we started the week attending our assigned dining room for meals but then reverted to the buffet towards the end as the dining room timing didn’t suit us after a busy day in port but food was fantastic and plentiful: some portions in the dining room were small and some were large (spanokopita was huge even as a first course) depending on what we ordered. You could order more than one helping of any menu item if you wanted and we were routinely offered double dessert. The staff worked very hard all the time. In contrast to Norwegian and Carnival, the dining room menus changed completely every day. We found everything delicious. It would have been good to be see the menus in advance but no big deal. The buffet was loads better than it looks in the videos on you tube and, as everyone knows: excellent huge slices of pizza (charcoal ones were new to us and fantastic) and also as a recent reviewer has noted: all bread was amazing! Whatever bread or roll we chose was full of favour and perfect texture: I totally got hooked on making sandwiches and rolls just with butter and tomato or cheese practically every meal over the last few days. No dancing or singing food staff in the main dining room (which we loved on Carnival) but truly excellent, friendly, understated and completely professional service from waiters at all times. Also, service for us was really fast: clearly they could tell we were there to eat and not interested in sitting around talking to each other! We were pretty much in and out of the restaurant within 60-75 mins having eaten our 3 courses each. Zero waiting around in contrast to other reports. Did not feel any need to try any specialist restaurants given that the main dining room and the buffet were so good. EXCURSIONS: we did none. Not because of price because MSC was priced reasonably most of the time, I thought, but because mostly we knew the ports and preferred to do our own thing. Marseille was switched to Toulon on our cruise due to the interprofessional strike in France which we already knew about from train travelling there prior to the cruise. Toulon was great: kids enjoyed seeing the French naval vessels and MSC provided free shuttle buses and boats into town and we just explored by foot. Genoa: all in walking distance. Loved wondering this place and followed a few tourist-office suggested walking routes. Some seriously fantastic boats moored here in the opposite part of the harbour and Kids enjoyed admiring them researching online which billionaires/oligarchs/war lords had owned them etc. Rome: we took the free shuttlebus to the smaller city port then walked to the train station but was a fair detour so might have been quicker to just walk to the train station from the start. The city also offered a 2 Eu shuttle from the small port to the station which we caught back on returning to the ship. We caught a train into Rome Termini (36 eu for the four of us return) and then a metro to the Coloseum (we bought individual tickets from machines at the metro station) and then strolled back alongside the forum (not enough time to go in really due to long ticket queues but pre-booking these might help), then meandered back to the Trevi fountain and had some gelato, wondered around a bit then grabbed a taxi back as running short on time to Termini for the train back. If you are interested in the Vatican, the train stopped at St Peter’s on the way in so would have been easy to hop off there. If planning a day in Rome you would be able to do more by getting off the ship earlier as we were a bit slow that morning which cut our time short. Palermo: again close enough to meander into the port. Lots to see including street market with lots of gourmet products including saffron and excellent pistachio cream to bring home. Valletta: lifts up to the high part of the city cost 1 Eu – just walk further around the port until you reach them. Gorgeous town. We also visited Mdina on the public bus – you can take 51, 52 and 53 and probably some others. Tickets available from the bus driver. Malta uses Euros. Summary: honestly: can’t imagine how forking out for Yacht Club could possibly have made us any happier than our Bella balcony and Easy drinks package. Our experience was seriously fantastic. But for us this cruise was not the be-all and end-all of our holiday: it was part of a much longer holiday so we are less concerned about entertainment etc. This was a seriously gorgeous boat. We would not hesitate to book MSC again. This week has turned out to be an absolute highlight of our trip. Read Less
Sail Date January 2020
Having sailed previously on MSC Divina in Carebbean on two ocasion, thaught a mediterranean cruise with MSC would be a good idea. Wrong. Mediterranean cruises are not like in the caribbean. Not even the water on the dining room is free! ... Read More
Having sailed previously on MSC Divina in Carebbean on two ocasion, thaught a mediterranean cruise with MSC would be a good idea. Wrong. Mediterranean cruises are not like in the caribbean. Not even the water on the dining room is free! Yes you will pay to have your meal with water. Also service is terrible, european restaurant service expecting a service charge? Embarkation: was really well organized and very fast. Shows are average, a couple of strange performers, don't get it. The Circ du Soleil at sea is a ripoff "DONT GO" at the end everybody stays still on their seats thinking; is it over or about to begin. Service at main dining is terrible, the servers don't treat you with respect and is if they don't care your still going to give them the service charge. "CAUTION" not even the water is free. They will not serve you tap water, only plastic bottled. Note: the last day of the cruise they will include in your account a charge for MSC Foundation; yeah right protect the environment as everybody in the main dining room sips from a plastic bottle for MSC' s financial gain. Night activities are always packed lots of party going on. This is a good point in their favor. Cabins and cleaning service are great. Good reviews on this area. Ports and shore excursions: Great itinerary included Marcelles, Genoa, Civitaveccia, Palermo, Malta. Used a shore excursion to tranfer from Port of Civitaveccia to Rome. They did not comply with the stated hours. Shuttle left later and required to return before. Few time to explore city. Notice that some ports are very far from the cities of interest an MSC will upsell you their shuttles. Don't do it. In Marceilles they were charging €13 per adults for shuttle. If you walk 10 minutes from the ship the city provides it free of charge with trips every 30 minutes. Some in my party felt scamed by MSC. In Barcelona a Taxi will cost you €10 for 4 and MSC will charge 12€ per adult. The buffet area in strange. Not the best selection or quality. During thier stated lunch and dinner hours they will start closing section of the buffet restaurant ending in a reduced crowded space where no one will find a table. Don't expect juice, iced tea or lemonade as in caribbean sailings. Only juice available is a watered down during breakfast. If you are a european used to bad service and paying for the basics, this is your cruise. I believe americans will have a hard time with the basics here, not for somebody used to travelling on other cruise lines with american style service you will be disapointed as i am. Read Less
Sail Date January 2020
the embarkation and disembarkation where terrible... the staff is rude ando don't help you in any way. The ship is beautiful, the cabins are very confortable. you have to make a line to enter the restaurant every night. The food is ... Read More
the embarkation and disembarkation where terrible... the staff is rude ando don't help you in any way. The ship is beautiful, the cabins are very confortable. you have to make a line to enter the restaurant every night. The food is Ok... small portions and always cold. our waitress was very nice. The shows were bad except for the cirque du Soleil with I truly recommend. The staff has no preparation, the staff doesnt help you in anyway. everything is a problem. the children had fun, but there is no way to know where they are or anyway to have comunication with them, since the app doesn't apply to them for being under age.i had to return twice a bracelet they sell you to know where you children are, the bracelets never worked. you have to pay for everything on orboard, even on New Years eve there was NO hats or anything unless you 70 euros. No I would NOT go again Read Less
Sail Date December 2019
It's my first time Mediterranean cruise and I choose MSC Grandiosa because the length of its itinerary fits my availability. The ship is new and spacious to house so many passengers. You may need some time to wait for elevators or ... Read More
It's my first time Mediterranean cruise and I choose MSC Grandiosa because the length of its itinerary fits my availability. The ship is new and spacious to house so many passengers. You may need some time to wait for elevators or seat for buffet, but still it's okay with me and my mom. Staff are nice, especially I am very satisfied with the service of my cabin steward, always keep our cabin clean and comfortable. Fine dining with good food quality and our servers treated us very well. The best part is the no sugar dessert and ice-cream which mom loves that very much. Food at buffet is ok although I saw review about quality of MSC food but I think it's not that bad and still a choice if you don't want to fine dining. The gym has a nice view and have adequate equipments so I enjoyed my time of workout on the ship. The theatre show is ok to suit people from different culture but with more variety will make it better. A little bit disappointed with the shows Cirque de Sea. Still a good show but kind of short. Embarkation and disembarkation is very smooth, no need to wait for getting onboard, leaving or my luggage. Overall it's a good experience for me and mom. Probably we will go for another cruise trip not very long later. Read Less
Sail Date December 2019
We are just back from our Xmas Cruise with our two teenagers boys. We all had an absolute blast! The staff and service were excellent. Cleanliness .... excellent Service..... courteous, polite and efficient Exceptional customer ... Read More
We are just back from our Xmas Cruise with our two teenagers boys. We all had an absolute blast! The staff and service were excellent. Cleanliness .... excellent Service..... courteous, polite and efficient Exceptional customer service Great organisation especially at stop over ports. Fantastic evening shows .... with lots of variety. We also went to Cirque du Soleil which was incredible! Plenty of areas to sit especially if you wanted to escape the crowds. Even with the amount of people on board the cruise never felt crowded. Like most we had our favourite areas to sit and soon got to know the staff by first names. Sagar in the coffee bar always remembered our drinks order and prepared it as soon as we walked in the door! Our cabin hsnd Gilbert who did a fantastic job everyday keeping our room. spic and span! I will definitely book another holiday on The Grandiosa it was truly memorable! Read Less
Sail Date December 2019
The company is not transparent in many ways. Let's start with the cabin, the photo they advertise is completely different than the actual cabin (Bella experience ocean view). They advertise the cabin being more spacious and with a ... Read More
The company is not transparent in many ways. Let's start with the cabin, the photo they advertise is completely different than the actual cabin (Bella experience ocean view). They advertise the cabin being more spacious and with a couch (not a big deal). Paying for a cruise, you expect to be entitled to most of the amenities. However, paying for the cruise seemed to be more of just an entry fee. The food is deplorable. The buffet food is better than the dining food (will just leave it at that). The drink package allots you essentially none of the available drinks. They are not night-owl friendly. If I wanted to play table tennis and go to the jacuzzi at 11 pm, I would not be able to. I just want to have fun, if I wanted to go bowling and play with the VR set it would be like 100 Euros for an hour. Why are they being so cheap? The most disturbing thing about the cruise is the fraudulent charges they perform. Examples are: 35 Euro charge for the embarkation photo that they make you do and do not tell you they will charge you for it, they even claimed they sent the photo to our room which we never received. MSC Foundation, supposedly in the fine print they will charge you a couple of Euros for their "Foundation" more like scamdation. They will charge you for their shuttle services at the ports. They will give you what seems to be a free bus shuttle ticket in your room but in the fine print, they will charge you for it. They have weird rules such as free juice for breakfast but at lunch-time they will charge you for it. How am I supposed to know? They are also really cheap with their water so unless your package covers it, expect to pay for a life necessity. They advertise for cirque du Soleil. It is not a free show. Their sales tactics are that you get a complimentary drink which unbeknownst of their choosing. Also, the same performers as their regular show which makes me think if they are stealing the trademark of Cirque du Soleil. There is no variation in their free shows. It is the same singers and dancers every night with just different songs. What happened to comedy, magic, ect ? The only thing good about the cruise is they give you sufficient time off of the boat which I had a great time. Spanish La empresa no es transparente en muchos sentidos. Comencemos con la cabina, la foto que anuncian es completamente diferente a la cabina real (Bella experimenta la vista al mar). Anuncian que la cabina es más espaciosa y con un sofá (no es gran cosa). Al pagar un crucero, espera tener derecho a la mayoría de las comodidades. Sin embargo, pagar el crucero parecía ser más que una tarifa de entrada. La comida es deplorable. La comida del buffet es mejor que la comida del comedor (solo lo dejaré así). El paquete de bebidas no le asigna esencialmente ninguna de las bebidas disponibles. No son amigables con los noctámbulos. Si quisiera jugar al ping-pong e ir al jacuzzi a las 11 de la noche, no podría hacerlo. Solo quiero divertirme, si quisiera jugar a los bolos y jugar con el set de realidad virtual, sería como 100 euros por una hora. ¿Por qué están siendo tan baratos? Lo más inquietante del crucero son los cargos fraudulentos que realizan. Ejemplos son: 35 euros por la foto de embarque que te hacen hacer y no te dicen que te cobrarán por ello, incluso afirmaron que enviaron la foto a nuestra habitación que nunca recibimos. MSC Foundation, supuestamente en letra pequeña, le cobrarán un par de euros por su "Fundación" más como estafa. Te cobrarán por sus servicios de transporte en los puertos. Le darán lo que parece ser un boleto de autobús gratuito en su habitación, pero en letra pequeña, le cobrarán por ello. Tienen reglas extrañas como jugo gratis para el desayuno, pero a la hora del almuerzo te cobrarán por ello. ¿Cómo se supone que debo saber? También son muy baratos con su agua, así que a menos que su paquete lo cubra, espere pagar por una necesidad de vida. Anuncian para cirque du Soleil. No es un espectáculo gratuito. Sus tácticas de venta son que obtienes una bebida de cortesía que sin el conocimiento de su elección. Además, los mismos artistas que su programa habitual, lo que me hace pensar si están robando la marca registrada de Cirque du Soleil. No hay variación en sus espectáculos gratuitos. Son los mismos cantantes y bailarines todas las noches con solo canciones diferentes. ¿Qué pasó con la comedia, la magia, etc.? Lo único bueno del crucero es que te dan suficiente tiempo fuera del barco, lo cual lo pasé muy bien. Italian La società non è trasparente in molti modi. Cominciamo con la cabina, la foto che pubblicizzano è completamente diversa dalla cabina reale (Bella experience ocean view). Pubblicizzano la cabina più spaziosa e con un divano (non un grosso problema). Pagando per una crociera, ti aspetti di avere diritto alla maggior parte dei servizi. Tuttavia, pagare per la crociera sembrava essere più di una semplice quota di iscrizione. Il cibo è deplorevole. Il cibo a buffet è migliore del cibo da pranzo (lo lascerò solo a quello). Il pacchetto di bevande non ti assegna essenzialmente nessuna delle bevande disponibili. Non sono adatti ai nottambuli. Se avessi voluto giocare a ping-pong e andare nella vasca idromassaggio alle 23:00, non avrei potuto. Voglio solo divertirmi, se volessi andare a giocare a bowling e giocare con il set VR sarebbe come 100 euro per un'ora. Perché sono così economici? La cosa più inquietante della crociera sono le accuse fraudolente che svolgono. Esempi sono: 35 Euro di addebito per la foto di imbarco che ti fanno fare e non ti dicono che ti faranno pagare per questo, hanno anche affermato di aver inviato la foto nella nostra stanza che non abbiamo mai ricevuto. MSC Foundation, presumibilmente in caratteri minuscoli, ti addebiterà un paio di euro per la loro "Fondazione" più come una truffa. Ti addebiteranno i loro servizi di navetta nei porti. Ti daranno quello che sembra essere un biglietto gratuito per la navetta dell'autobus nella tua camera, ma nella stampa fine, ti faranno pagare per questo. Hanno regole strane come succo di frutta gratuito per la colazione ma all'ora di pranzo ti fanno pagare per questo. Come dovrei saperlo? Sono anche molto economici con la loro acqua, quindi a meno che il pacchetto non lo copra, aspettati di pagare per una necessità di vita. Fanno pubblicità per il cirque du Soleil. Non è uno spettacolo gratuito. La loro tattica di vendita è quella di ottenere un drink gratuito che all'insaputa della loro scelta. Inoltre, gli stessi interpreti del loro spettacolo regolare che mi fanno pensare se rubano il marchio del Cirque du Soleil. Non c'è variazione nei loro spettacoli gratuiti. Sono gli stessi cantanti e ballerini ogni sera con solo canzoni diverse. Cosa è successo alla commedia, alla magia, ect? L'unica cosa positiva della crociera è che ti danno abbastanza tempo libero dalla barca che mi sono divertito molto. French L'entreprise n'est pas transparente à bien des égards. Commençons par la cabine, la photo qu'ils annoncent est complètement différente de la cabine réelle (Bella expérience vue sur l'océan). Ils annoncent que la cabine est plus spacieuse et avec un canapé (ce n'est pas grave). Payer pour une croisière, vous vous attendez à avoir droit à la plupart des commodités. Cependant, payer pour la croisière semblait être plus qu'un simple droit d'entrée. La nourriture est déplorable. La nourriture sous forme de buffet est meilleure que la nourriture à manger (je vais en rester là). Le paquet de boissons vous attribue essentiellement aucune des boissons disponibles. Ils ne sont pas amis des oiseaux de nuit. Si je voulais jouer au tennis de table et aller au jacuzzi à 23 heures, je ne pourrais pas. Je veux juste m'amuser, si je voulais jouer au bowling et jouer avec le VR, ce serait comme 100 euros pour une heure. Pourquoi sont-ils si bon marché? La chose la plus inquiétante à propos de la croisière est les frais frauduleux qu'ils effectuent. Voici des exemples: 35 euros pour la photo d'embarquement qu'ils vous font faire et ne vous disent pas qu'ils vont vous facturer, ils ont même prétendu avoir envoyé la photo dans notre chambre que nous n'avons jamais reçue. Fondation MSC, soi-disant en petits caractères, ils vous factureront quelques euros pour leur "Fondation" plus comme une arnaque. Ils vous factureront leurs services de navette dans les ports. Ils vous donneront ce qui semble être un ticket de navette gratuit dans votre chambre, mais en petits caractères, ils vous le feront payer. Ils ont des règles étranges comme le jus gratuit pour le petit déjeuner mais à l'heure du déjeuner, ils vous le feront payer. Comment suis-je censé savoir? Ils sont également très bon marché avec leur eau, donc à moins que votre colis ne le couvre, attendez-vous à payer pour une nécessité vitale. Ils font de la publicité pour le cirque du Soleil. Ce n'est pas un spectacle gratuit. Leurs tactiques de vente sont que vous obtenez une boisson gratuite à l'insu de leur choix. Aussi, les mêmes interprètes que leur spectacle habituel qui me fait penser s'ils volent la marque de fabrique du Cirque du Soleil. Il n'y a aucune variation dans leurs spectacles gratuits. Ce sont les mêmes chanteurs et danseurs tous les soirs avec juste des chansons différentes. Qu'est-il arrivé à la comédie, la magie, etc.? La seule chose positive de la croisière, c'est qu'ils vous donnent suffisamment de temps hors du bateau, ce que j'ai passé un excellent moment. Chinese 该公司在许多方面都不透明。让我们从机舱开始,他们宣传的照片与实际机舱完全不同(贝拉体验海景)。他们在广告中说,机舱更宽敞,配有沙发(没什么大不了的)。支付邮轮费用,您将有望获得大部分便利。但是,支付邮轮费用似乎只是入场费。食物是令人遗憾的。自助餐比饭食好(就这样吧)。饮料包装基本上不会分配任何可用的饮料。他们不喜欢夜猫子。如果我想打乒乓球并在晚上11点去按摩浴缸,那我将无能为力。我只是想找点乐子,如果我想打保龄球和玩虚拟现实设备,一个小时就要花100欧元。他们为什么这么便宜? 关于邮轮最令人不安的是他们执行的欺诈性指控。 例如: 他们为您做的登机照片收费35欧元,但没有告诉您他们会向您收费,他们甚至声称已将照片发送至我们从未收到的房间。 MSC Foundation,据称以精美的字样会向您收取几欧元,因为它们的“基金会”更像是骗局。 他们将向您收取在港口的班车服务费用。他们会给您房间里似乎是免费的公交车票,但会以精美的字样向您收费。 他们有一些奇怪的规定,例如早餐免费果汁,但是在午餐时间他们会向您收费。我应该怎么知道?它们的水真的也很便宜,因此除非您的包裹将其覆盖,否则期望为生活必需的物品付费。 他们为太阳剧团做广告。这不是免费节目。他们的销售策略是为您提供免费饮料,这是他们选择的未知之选。另外,与常规表演相同的表演者,这让我想到他们是否在偷太阳剧团的商标。他们的免费演出没有变化。每晚都是相同的歌手和舞者,只是歌曲不同。喜剧,魔术等发生了什么? 巡航的唯一好处是,它们给您充足的时间,这让我度过了愉快的时光。 I translated in different languages. If you go on the cruise you will get my joke. Traduje en diferentes idiomas. Si vas en el crucero obtendrás mi broma. Ho tradotto in diverse lingue. Se vai in crociera otterrai la mia battuta. J'ai traduit dans différentes langues. Si vous partez en croisière, vous obtiendrez ma blague. 我用不同的語言翻譯。如果你去郵輪,你會得到我的笑話。 Read Less
Sail Date December 2019
As the name basically gives it away, this is a GRAND ship. Super big. Huge. If this is something that you'd like to try then read on. If you're used to ships of a smaller class and prefer them, then this review may make you ... Read More
As the name basically gives it away, this is a GRAND ship. Super big. Huge. If this is something that you'd like to try then read on. If you're used to ships of a smaller class and prefer them, then this review may make you realize what you're *not* missing. First of all, it's only been in the water for a short while so everything is clean and sparkly. It's like a mini Vegas on the water, glitz and glam, but having passengers wearing shorts and t shirts mingling with those in suits and dresses. No real dress code, so everyone is happy and comfy in their sandals or their heels. As other reviewers mentioned there is a seriously obvious and slightly annoying push to up sell for beverages and other items that you would think would be included when you bought your ticket. You'd like wifi, of course not free. Things like water and juice? Sure you can come up to the buffet and fill your bottles. Of course juice is only available in the mornings. Sorry. Note: bring your refillable water bottles so you can at least take the water back to your cabin, as you'll be charged if you swipe it from the minibar. At least 3 euro, plus service charge. You get the picture. Then of course remember you are traveling with 6000 other guests all vying for the same deck space, theater shows, dining times...it's really a small city that you will be sleeping in for the next week. Dining was generally good, although portions small in the main dining rooms. Figured the calibre of food would be a little better than at the buffet but just marginally. The staff though were amazing and were there to assist and fulfill your requests at any time. Thankfully we were on a USA purchased cruise where the water was included at dinner. Not sure how else you'd drink anything if you didn't buy a beverage package. The optional Cirque du Soleil show was OK. Don't expect a Vegas style show here, and really it should've been free. Even paying for a watered down drink was a bit too much. The other nightly shows in the main theater were pretty good and they were free. Just try to book ahead on the MSC app to avoid having to wait until all the booked passengers walk by and get the better seats. Then they open the doors to the masses and everyone floods in for the free for all. The downside here is when the show is over 975 guests are let out at the same time onto the main deck, all vying for the same elevators. Some planner even decided that would be a good time to do a crew parade so it was basically a crowd at a Boxing Day sale trying to get to the other end of the store. Still want to take a big ship? ;) Despite all these items mostly related to just having a lot of people on a ship, the crew were all happy and it was evident that were trying to ensure that everybody was having a good time. Still want to get a big ship cruise out of your system? Sure this one will satisfy that desire. But when you are queuing at the buffet for that piece of beef and four people run right in front of you and snatch it before your hungry eyes you may have a think about sailing on a smaller ship! Read Less
Sail Date December 2019
MSC has some grand ships and wonderful dining. And this one was amazing. The weather was colder and rainier so we had a lot more time inside the ship. For the most part, it seems consistently reported that the customer service and ability ... Read More
MSC has some grand ships and wonderful dining. And this one was amazing. The weather was colder and rainier so we had a lot more time inside the ship. For the most part, it seems consistently reported that the customer service and ability to resolve issues seems solidly lacking with regard to the staff. Our group had lots of technical issues before the cruise online etc. On the Grandiosa, the ship had only been in service less than 30 days. Maybe it 2nd or 3rd cruise. I witnessed a few shortcomings but the ship, food, and the service outweighed any problems I had encountered. I have sailed twice on MSC cruises and was blown away by the Grandiosa. I could still smell the new paint and carpeting! She was only in service less than a month. I had never sailed on such a new cruise ship and I have been on plenty of megaships and this one so far is my favorite. The public rooms, promenades, and outdoor deck spaces are "easy on the eyes." The colors decor and placement of walls and seating allows for easy flow for crowds. I encountered lots of huge windows in some common areas with lots of natural light and amazing views of the ocean which is why I was there. Elevators were cutting edge. You select floor where you want to go, and the screen assigns you an elevator! The shipboard App had some great features but locked up often. But it pushed notifications of pertinent info to us like security warnings and changes to itinerary. Main dining room was wonderful. Food and service was European fare and portions, perfect for me! Marketplace Buffet was solid. The variety of global food was amazing. I loved an outdoor open air seating verandah outside Marketplace situated on the stern. A very nice shipboard feature. One experience I discovered was with the fitness center. The windows were facing the jumbotron video above the outdoor central pool area. At dawn the jumbotron aired a slow steady sunrise video which was fully viewable from fitness gurus and anyone else getting outdoor laps in on the track or watching the real sunrise! The deck music was spa-like and relaxing. It seemed that the video sunrise was purposely timed with the actual surnrise! Amazing. The stern Horizon Pool and bar was multi-tierd and was very nice place to gather to watch sunsets and sunrises and a favorite to watch our departure from port, etc. It was well designed, spacious and appealing. Horizon Pool was very well thoughtfully done. Another area we enjoyed was outside deck areas on deck 16 and 17. Perfect place to stroll, watch the ship enter or leave port and catch a glimpse of changing scenery. It provides unobstructed long views from the shipboard side and easy to get too and less visited by others. I noticed these promenades were where a lot of photo buffs set up their tri pods there to film the views. Overall, the public spaces were nicely organized and finished. The use of LED lighting throughout the interior and exterior made the ship look more like the luxurious smaller series of cruise ships. It was easy on the eyes and was adjusted with outdoor lighting creating a wonderful ambience on outdoor decks and inside public spaces. Bravo with that concept. It was well received. The perception of passengers moving from one section or event on the ship to another flowed well it seemed. There were fewer choke points for the masses. The entertainment was very good. The food while European fare, was not as well received by many Americans in my group. But for me it was perfect. For US customers specifically, we had a certain allotment of bottled water at dinner seatings for free. And we were pleased to see it and used it. The staff. Hmm. Maybe because the ship was so new, they were more junior on the job perhaps. Many seemed not certain how to resolve seemingly simple requests outside the norm. One example was that all four of our cabins needed vaccumming when we first arrived. It was a buzz kill to see this on a brand new ship. Maybe the vaccums didnt work? There were no nose tissues on the entire ship either. Maybe the ship was never stocked right. Who knows. Little things, Not a big deal. The Grandiosa is amazing and I cannot wait to sail on her again soon. Thanks to Delpeshe for taking such great care of our group with every need in the dining room. And Rajan for anticipating our needs on the Bistro deck 6. Most employees were amazing and we enjoyed their service on a beautiful ship. Read Less
Sail Date December 2019
The Grandiosa is certainly an impressive ship - the LED roof is amazing - but, but, but.. The tall silver bar stools on Deck 6 are terribly uncomfortable and I kept sliding off. The first time I sat on the normal size silver chair it ... Read More
The Grandiosa is certainly an impressive ship - the LED roof is amazing - but, but, but.. The tall silver bar stools on Deck 6 are terribly uncomfortable and I kept sliding off. The first time I sat on the normal size silver chair it nearly fell over. The same goes for the chairs in the French buffet - they're terribly uncomfortable. The 'easy' drinks package is essentially useless. We quickly upgraded to the Premium. Our meals in the speciality restaurants were disappointing, except for the Japanese. When we ate at the French buffet my husband's roast chicken was raw in the middle and had to be replaced. When we went to Butcher's Cut, my steak was rare bordering on blue instead of medium rare. We used the buffet for breakfast. We had no trouble getting a table except for disembarkation day. But why do they make it so hard to avoid carbs and sugar? If you have to avoid the fruit, the breads, the pastries, pasta, potato and rice, then there's little left to choose from. And breakfast hardly changed. By the time I got home I was craving vegetables. The disinfectant gel dispensers at the entry to the buffet and occasionally seen elsewhere were not working properly - the sensor was not detecting that people were putting their hands in to get the gel. And hygiene was NOT being enforced. What's the point of having gel, or all those washing stations, if nobody has to actually use them? And when they were used the staff did not tidy them up - whether it be by wiping up water spills or getting rid of carelessly discarded paper. Il Campo Restaurant was nice enough. I just wish it was open for breakfast and/or lunch as well. Cirque de Soleil was a bit meh. Dinner selection was limited, and wasn't all that good, to be honest. The show itself was less than an hour, and you couldn't have wine from your drinks package, not even premium. You had to choose from a limited selection of wines - bottle only, not by the glass. The LED ceiling is certainly impressive... but... every so often it displayed a montage of guest photographs taken from their Instagram accounts. On our last night during our dinner at the Japanese restaurant we noticed that one of the photos chosen, when featured, was cropped and blown up to show just the ladies' breast area. Giant boobies on the ceiling would have been great for the gentlemen, I'm sure, but as an older lady trying to eat her dinner it really wasn't appreciated. Somebody please talk to whoever manages that montage about more appropriate picture selection. When you leave, you walk through the arcade to the sound of "Time to Say Goodbye" (the song used for the Olympics years ago, and the LED roof displays videos of lots of the ship staff waving goodbye. It was quite touching, in a way. Our luggage group was "pink" but that color was nowhere to be found on the TV screens at all the carousels. We had to find a staff member - a challenge on its own - to find out where our luggage was. It turned out pink had been lumped in with "fuchsia". We had quite a wait for our taxi. Read Less
Sail Date November 2019
The whole experience was fab! Visited Spain, St Lucia, Barbados, Martinique, st kitts, Antigua, Guadeloupe, st Maarten. Out of the places I really recommend Maho beach experience, nelsons dockyard, beaches in Guadeloupe! Food was great in ... Read More
The whole experience was fab! Visited Spain, St Lucia, Barbados, Martinique, st kitts, Antigua, Guadeloupe, st Maarten. Out of the places I really recommend Maho beach experience, nelsons dockyard, beaches in Guadeloupe! Food was great in the lobster restaurant, room was cleaned/checked twice daily. Wonderful shows every night. I particularly enjoyed watching dancers. Staff were just amazing - waiter Krishna, lifeguard Bruno and Rashid made our holidays. My partner really enjoyed dance classes with Alma. Entertaining team was brilliant- very engaging and friendly. The equator crossing and Tenerife goodbye parties were really fun. If I was to complain about anything I’d mention that gym was a bit overcrowded- as running machines were in demand by older people who leisurely walked instead of running on them. I found the 20min limit on machines too short. Overall great experience and I’d definitely book MCS AGAIN. Thank you x x x x x Read Less
Sail Date November 2019
Boarded MSC Prezoscia in Barcelona had lunch explored ship then went to our Aurea experience room on deck 12 beautiful large balcony room plenty of space, spacious balcony such a comfy bed. Our steward Ryan was amazing so thoughtful and ... Read More
Boarded MSC Prezoscia in Barcelona had lunch explored ship then went to our Aurea experience room on deck 12 beautiful large balcony room plenty of space, spacious balcony such a comfy bed. Our steward Ryan was amazing so thoughtful and great at his job. We ate at The Golden Lobster restaurant our waiters Pula and Freedom looked after us so well they were amazing, we never wanted for a thing, food was great and plenty of it we never went hungry. Well done boys, there were 6 of us seated and we got on so well and thank you Peter John Angela and Gareth for your company every evening, we had such fun, you made our cruise evenings very special. We visited Malaga Tenerife 5 sea days ( that was very relaxing) saw whales on the way over, then reached Barbados we visited Antigua St Kitts and Nevis St Martin Martinique Guadeloupe St Lucia and back to Barbados for our flight home. It was a fantastic cruise made special by great people. A very happy ship great officers and crew interaction. White Nights were fun. Read Less
Sail Date November 2019
Staff in the Lighthouse restaurant were fabulous and service exceptional, in particular Iveth Valle and Ovilen Pumbien. Our cabin attendant Juli Antara was also amazing. Trushant Ligam from masters of the seas was a very professional ... Read More
Staff in the Lighthouse restaurant were fabulous and service exceptional, in particular Iveth Valle and Ovilen Pumbien. Our cabin attendant Juli Antara was also amazing. Trushant Ligam from masters of the seas was a very professional employee & always remembered our name and our family members. Eka was also very efficient and very new to the ship. These staff were very accommodating and work very hard. The negative experiences for our family was the attitude of majority of passengers, rude and pushy and at times staff just let them push in even when there was a line. Hygiene is important and staff were not able to enforce this in buffet and restaurants, and people would wash there mouth out in the sink where you should be washing your hands!! Disgusting! too much up sell, I felt sorry for the staff who literally stalked you to upgrade or buy something. If people want to buy something extra they will. We had access to the spa as part of our package and were still hounded as we walked out. We had the drinks package and to our shock this was not unlimited as advertised. Of course, again we had to pay extra as the limit was $5 euro for a glass of wine, and of course there were two to choose from (the cheapest and most horrible wines) and all others were at least $5.50 euro. Very strategic tactic to con paying passengers. After a week on board I became very unwell, visited doctor and was diagnosed with chest infection and treated with medication and antibiotics. I also suffered sea sickness and asked to change rooms, to a lower level as we were on 13 and was told that we could not downgrade. Again, how ridiculous when we had already paid and I was not asking for money back. We were very excited when planning this trip and looking forward to cruising on the new ship and it is a shame that we felt so let down. There was no where to sit and enjoy the outdoors, the front of the ship is closed off to those who can afford it and the outside area at the back is way to small for all the passengers on board, and the designated smoking areas were not enforced. I would hate to be be on the ship when all the children would be on, another 1000 people would make it even worse. I understand that the company can not control the behavior of passengers, but the lack of consideration to people when seeking assistance is very unhelpful. The main customer area was staffed with unhappy and unhelpful staff who always appeared that they did not want to be there, again these staff are key to the service and who ever managed this team perhaps needs some help in increasing staff morale. We have cruised on many cruise lines before and I know that it is probably not been worth writing this review. However, I would really hope that the staff I have mentioned above are made aware of what a great a job they are doing and how grateful we were as they made the cruise for us, funny how it only takes a few people. MSC please take more time to care for your staff and for the people on board and not use it as an opportunity to make more money. Read Less
Sail Date November 2019
Itinerary was very good Barcelona to Dubai via Suez Canal. 19 days so plenty of time to check out most things. Embarkation at Barcelona was a nightmare. Three hours to board & no organisation in terminal what-so-ever. Cabin very ... Read More
Itinerary was very good Barcelona to Dubai via Suez Canal. 19 days so plenty of time to check out most things. Embarkation at Barcelona was a nightmare. Three hours to board & no organisation in terminal what-so-ever. Cabin very good. Dining in restaurant & buffet very good. No complaints about the food at all. Entertainment was poor, especially for a 19 day cruise. Same trio or quartet in two of the bars every night. In the Sky Bar it was the same trio every night, singing the same songs every night!!!! I would class a lot of the entertainment as self creating. Watching people dancing or watching people learning to dance. Theatre shows were of mixed quality. Cirque Du Soleil was very good. We went to the 2 different shows they put on. The large screen by the pool showed, for example Duke Ellington in concert, they were all very old videos! We went on 3 excursions from the ship. Two were very good, but one was an absolute nightmare. On this one, at Muscat, the guide was a disgrace! 1) Didn´t know how many people should have been on the tour, so put everyone´s name in his table & then we had a roll call after every stop. Should have known the expected number & then do a headcount! Started off the excursion by asking if everyone was there !! 2) 2.5 hours late getting back to ship, so we went from 9:30 - 16:30. He gave us a bottle of water to keep us going, nothing to eat. Held up by waiting for non-existent people. 3) People at back of coach could not hear him, as we set off from ship. He turned the volume up, but that didn´t help, so he switched the whole thing off & we never heard another word from him on the coach all day. I went to MSC Excursions to let them know what a disaster the excursion had been & took time to write everything down. I wanted them to know so that they did not employ this guy again, as I didn´t want anyone else to waste their money. The lady on the desk did not seem interested, and told me to go to reception to ask for a refund. I told her that I was not doing this to get money back, but for the reason I explained above. Only when I said I wasn´t after a refund did she show any interest. I have not had any response from MSC Excursions. Overall, enjoyed the cruise, but some things need improvement. Read Less
Sail Date November 2019
Boarding rather good and smooth. First contact with on board photographers: bit agressive and pushy. First vieuw of the ship: bling/bling, modern, cold feeling, huge.... few places to take a drink, to sit down and relax (in case of winter ... Read More
Boarding rather good and smooth. First contact with on board photographers: bit agressive and pushy. First vieuw of the ship: bling/bling, modern, cold feeling, huge.... few places to take a drink, to sit down and relax (in case of winter or bad weather). Cabin (balcony) clean. Size: a little bit small and cramped. TV very good with BVN for the dutch speaking. 'ZOE' is like 'SIRI'... only standard questions you can find on the internet. Balcony nice with 2 chairs and a little stool. Bathroom small with pump showergell and shampoo. No paper tissues. Shower good with nice hot water. Market place very crowdy but with a little effort always a place to sit down. Choice for breakfast good, lunch rather poor. Little bell on the table to call a waiter. Plastic glasses and plates (!!) brrrr. Dining in Cerisier was rather good, not great. Lots of tables close to each other. Very noisy. Real plates and glasses this time. Simple dishes. Had the eays drinks package incluced in our cruise price. What a joke! You get to pick everything below 6Euro: a few cocktails with standard alcohols, alcohol free cocktails, Heineken, 2 white, 1 rosé, 2 prosecco's and 2 red wines. Everything else you must pay! A drink of 6.50Euro: pay the total amount!! So not only the 0.50Euro above your 6Euro limit. RIDICULOUS! And a lots of their drinks are priced.... 6.50Euro. MSC pushes you in the direction of an upgrade... The shopping area is nice to wander around. Lots of speciality restaurants with zero people in them... a waste of nice places to sit and enjoy the cruise. Cirque du soleil is good, not like a big production but it was OK. Drinks were awful. Area with glides and waterfun looks very nice for good weather conditions. Shall we travel with MSC again? In Yacht Club probably, in other cabins... don't think so. Read Less
Sail Date November 2019
The cruise taken- Genoa to Dubai 16 nights. I was aware from the start when booking this cruise that 9 days would be at sea. Having taken over 80- cruises, that's fine by me. Unfortunately it's a shame MSC didn't ... Read More
The cruise taken- Genoa to Dubai 16 nights. I was aware from the start when booking this cruise that 9 days would be at sea. Having taken over 80- cruises, that's fine by me. Unfortunately it's a shame MSC didn't provide us with much in the way of keeping us occupied! In my opinion the first of what you might call a decent show wasn't provided until the 6th night? Activities during the day were so limited, I became very bored very quickly! I went to every lecture, that on the whole were very good, but come on, you have a captive audience, give us some variety! The ship looks nice, as with all their modern ships I would describe the decor as Italian glitz! Having said this the promenade looked nice, but functionally didn't work? Large area's of space were filled with services that hardly anybody used, e.g, a huge chocolate shop//cafe and over priced shops. Unlike Royal Caribbean, who's Royal Promenade, buzzed with life every evening as they have a pizza and snack bar, the food provided was free and Irish pub that brings people together! I agree with other comments made about the staff also, who didn't seem to work well as a team or make much effort to be chat with passengers. On attending a welcome back party the officers didn't seem to want to mix with passengers and the captain spoke to us from the seventh floor, while we were all the 6th! For a cruise in the med this maybe less noticeable, but MSC, need to work much harder at providing good customer service and not appearing arrogant! Read Less
Sail Date November 2019
Well after 73 cruises I can finally say never again on MSC. My pros were : Embarkation in Barcelona and disembarkation in Barcelona Our wait staff in main dining room (I use the term dining room loosely) Our cabin steward was ... Read More
Well after 73 cruises I can finally say never again on MSC. My pros were : Embarkation in Barcelona and disembarkation in Barcelona Our wait staff in main dining room (I use the term dining room loosely) Our cabin steward was good. Ship was beautiful. Our cabin was ok too, although closet placement was a poor design. Cons: Generally unfriendly staff on board (language problem?) Lifts (Elevators) slow and very crowded. Daily embark and debarkation, kind of like a local bus. We booked early dining but were assigned late dining, got it changed and was put into a , for lack of better words a SUB dining room. More like a warehouse, no décor at all. Daily activities were abysmal probably due to daily ports. NOW the food, I had read in previous reviews that the food was not good to just plain bad. I found them to be true, again after 73 cruises I feel somewhat qualified to judge the food. Also this is the only cruise my wife and I lost weight on. Main dining was usually cold or luke warm at its best. The buffet was only slightly better, but there you had to survive the rudeness of most of the southern European passengers. We have traveled in Europe for years and have never been faced with the rudeness we saw on this ship. As a travel advisor I will not recommend this line to my American or Canadian clients as I know the disappointment they will have. Read Less
Sail Date November 2019
My husband and I had a good time on the cruise. We went to 4 theater shows, all very good. The performers were all quite professional. We also went dancing, learnt a bit of waltz and rumba, it was fun. The only problem was the dance ... Read More
My husband and I had a good time on the cruise. We went to 4 theater shows, all very good. The performers were all quite professional. We also went dancing, learnt a bit of waltz and rumba, it was fun. The only problem was the dance classes did not follow the printed schedule, so we had to wait for over 30 minutes for one of the classes. We ate at the main dining room, food was ok. Staff were all pleasant and helpful. Our room was roomy and clean. Nice view from the balcony. We had 2 excursions from the cruise. On the first excursion, we were put on the Spanish/French bus by mistake - if you join excursions from the cruise, make sure you check the sign on the front of the bus which tells you what languages they will use. For the second excursion, it was difficult to hear the tour guide - a bus load of people following one guide. The guide did have a microphone with an amplifier, but it would be much better if we each have a headset. Read Less
Sail Date November 2019
3-day cruise from Barcelona to Marseille and Genoa and back again. We choose this short cruise so we could relax and really enjoyed the ship as we have already visited these ports. Way more of a party vibe on the ship than Divina with ... Read More
3-day cruise from Barcelona to Marseille and Genoa and back again. We choose this short cruise so we could relax and really enjoyed the ship as we have already visited these ports. Way more of a party vibe on the ship than Divina with the long mall I liked this a lot but I also loved how the bars intertwined into one on the Divina. I felt the casino in Divina was a bit more classy? Staff on Divina slightly more friendlier but everybody we encountered on Bellissima was lovely. Great food second portions in the MDR no problem at all. Good cocktails and cabin was really comfortable. Chocolate cafe had the most divine chocolates ever. Anyone know where you can buy a 5 litre of the msc soap addicted to the smell of it!!! F1 simulators were such good fun shame they were only open in the evening time. Read Less
Sail Date November 2019
having done 23 other cruises this was the worst one,and one of the most expensive, tha cabin was very good,clean and comfortable,the public rooms were nice and good service,but thats were it stops,the 2 bars with entertainment was very ... Read More
having done 23 other cruises this was the worst one,and one of the most expensive, tha cabin was very good,clean and comfortable,the public rooms were nice and good service,but thats were it stops,the 2 bars with entertainment was very poor,very armaturish,the shows well thery were terrible not worth watching,i felt embarased to watch them.moveing on to the food its was like hospital food,poorly cooked very salty,bad menu planning and poor quality of meat.for 6 meals in a row they seved pork neck,diferent ways but they hadent been trained hoew to cook it,it was as tough as old boots.one night i complaned to the chef the meat selection was,pork neck chicken leg,meat loaf,and a sausage stew(which was also on at lunchtime) finding a table was like a allin wrestling compertition,and having bought the drinks package it was so difficult to get served so one had to go to the bar yourself(when you rang the bell on the table nobody came) aslo it is very anoying the amount of selling they do tables set up eveywhere,even in the afternoon over the tanoy of bargains to be had in the shops which were always on the move into lounges etc overall a very poor experience and i woud recomend you to avoid this ship Read Less
Sail Date November 2019
Veteran cruiser this was our 5th with MSC. Sadly they seem to be going backwards with Entertainment, food and service. I gave this review 2 stars, out of the dozen or so cruises I have taken this was by far the least enjoyable. ... Read More
Veteran cruiser this was our 5th with MSC. Sadly they seem to be going backwards with Entertainment, food and service. I gave this review 2 stars, out of the dozen or so cruises I have taken this was by far the least enjoyable. This is the reason for each star I knocked off. 1. Lets start with entertainment. It was bad, the shows they put on were cheap and the crew performing were poor. The Queen night vocalists were far worse than you could hear in a karaoke bar by amateurs. The guy from Cuba (don't know his name) whom I partially blame for being one of the low points of the whole cruise destroyed the main pool area twice a day. He screams in to the microphone and has no talent to engage a crowd. It was just terrible. There were many bars and if they had live music it was often depressing and sad acoustic music, a sure way to kill atmosphere. 2. The next problem is the food. It just isn't good. As I said earlier I have travelled with MSC before and it is never the best but its been better before than this. I am fully aware its an Italian company but as I have also travelled with Costa who are also Italian and have food 10x better. The buffet whilst large offered such little variation it was not something to look forward to. The main dining room food was a huge let down. Service in the dining room was also poor, some days you would get dishes rapidly other days the waiter would be apologising as he left you for 20minutes waiting to have your plates cleared. It was disappointing to always have to ask to refill the wine or water and not have our needs attended to. 3. We booked an Aurea cabin one of the more premium choices. The cabins are meant to be in better locations. We were on deck 13 and we had a terrible view due to the above overhang. It really spoilt our enjoyment of looking out of the window. I would seriously class this as an obstructed view if you can only look down and not see above the horizon. Whilst I appreciate no cruise is ever perfect, these 3 things stood out so much it left us regretting going on this cruise. Read Less
Sail Date November 2019
I don't normally post reviews but in the case of MSC I found other people's opinions useful so thought I'd add my brief thoughts on MSC Fantasia. We booked mainly because of an attractive itinerary that included a land ... Read More
I don't normally post reviews but in the case of MSC I found other people's opinions useful so thought I'd add my brief thoughts on MSC Fantasia. We booked mainly because of an attractive itinerary that included a land tour to Machu Picchu with a price that was too good to miss. We joined at Barcelona with the itinerary including Malaga, Madeira, Tenerife, San Salvador de Bahia, Ilehus, Ilha Grande and Rio de Janeiro in Brazil. Many of the reviews on this site for any MSC ship were alarming so I was worried the cruise might be a disaster. First impressions weren't good with a very slow embarkation prolonged by the fact that shore staff were more intested in chatting than giving me a boarding number. On the plus side our inside, Bella, cabin was bigger than we expected with ample storage space. The buffet was enormous (about 1/3 deck) but very badly designed and organised making it time consuming to put together a meal. Drinks stations offered tea and basic coffee only - no free soft drinks - and were often out of either hot water, toffee, tea bags, sugar or cups. We adapted to it after a few days though. We found it better to take breakfast in the dining room. At least tea and coffee was erred at the table - usually after a long wait - and you could more easily construct a meal from a breakfast buffet. Dinner was a variable affair. early sitting as 7.30 which is relatively late. Late sitting was 9.30 which would be odd for American guests. I've never seen so many meals half eaten although some were excellent and the service at our table was also consistently good with waiters happy to find alternatives if diners were dissatisfied. For those on drink packages they were generous in topping up glasses. For those, like us, on pay as you go, drinks are modestly priced but there are no free options. You pay for mineral water. Fortunately our fellow table guests were great company which made the whole cruise a very sociable affair. I enjoyed the evening entertainment although there was an element of repetition and a hint of amateurishness. They tried hard and some of the local flavour of operating singers and Brazilian salsa in bars and the atrium were good. Managed to find sunbathing spots on the days the weather as good but be prepared that the rule is that you can reserve a lounger with a towel or a book and then disappear for the day! Just embrace it. Staff don't clear away possessions like other cruise lines. Shore excursions were another matter. It was as if they were doing it for the first time. It was chaos. My tip is that if they say you should gather at 8am be there at 7.30 and be Cole to the front. It might help but be ready to get seriously annoyed. The only unacceptable things I saw were the lack of attention to hand hygiene. They don't care if you sanitise your hands before meals. Also some of the deck maintenance included scraping paint which was then left on the deck overnight with quantities of the plasticised paint being blown overboard. Probably illegal. Finally there was a tender boat at Ilha Grande spilling fuel into the sea. They didn't seem too bothered. Overall I'd say there are good things about MSC. price, room size, reasonable costs onboard and on shore excursions. The ships are reasonably comfortable. On the downside, food and buffet are below par. There's no deck or theatre cinema, in room TVs are from the Ark and there's very little English language programming. We had a few English language channels as we left Europe but when the TV signals ended they dint seem bothered with running English movie channels. A lot of the bad things would be easy to fix but it looks like there's an absence of any proper management of the hotel side. In a nutshell, if you're looking for a cruise and need your experience to be just so, I don't think it's a good choice. If you're mainly travelling and are more interested in the itinerary and used to adapting it might be a good and cost effective choice. I've already booked MSC again next year for that reason. It's really not as bad as a lot of the hysterical reviews suggest. Read Less
Sail Date November 2019
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