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3 Helpful Votes
Sail Date: July 2019
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you ... Read More
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you want the meat cooked but it’s never cooked to our preference and most things are cold when they reach us. We weren’t very happy that there were many times when we were hungry but there wasn’t any food available to us other than soggy fries and pizza that tasted like plastic. The dining rotations were so bad by day 3 we wanted to skip it and just go to the buffet but only to realize there is no dinner buffet! Desserts were unbearable! Breakfast buffet was so 1980’s. No gluten free options and it’s just a bunch of flour and sugary foods but are not even considered real food. We could choose either cheap waffle pancake or donut, with lots of sugary dressings, or we go for boxed cereal that aren’t even real food but synthesized. The butter wasn't even real butter it was margarine! People who care about their bodies and health and watch what they eat don’t eat these packaged processed foods. My daughters are gluten/corn/soy sensitive, they ended up having no appetite for breakfast. I am not sure about you but from where I live everyone is aware that eating like that causes obesity and diabetes. But I don’t mind eating that stuff if it’s good but it wasn’t even good! 3. Most of us were so seasick we couldn’t really enjoy it, and I have never been seasick at all on any cruise ship, not to mention one time I was on a cruise when I was in between first and second trimester. But this time I felt so sick I was lying down one time for 36 hours straight and one of the kids threw up right in the middle of the show that’s how bad the ship was moving and swaying. 4. The Club House was terrible, they just hand my 4&6 year olds iPads! For the money we pay we would think the people there would have been giving them some more interesting things to do but our kids come back and say they are bored because they just get an iPad which my 4 year old never got any instruction and isn’t even fluent in English, so she had no idea what she was doing and was utterly bored! 5. The UK customs clearance was unbelievable, we were in line for almost two hours only to have to give up because we didn’t want to miss the Lion King premier and then had to go back in the line again after the movie! That’s just really poor coordination, we wasted so much time and it’s quite obvious that people were pissed too. They even asked us if we had any intentions to work in the UK! As if anyone would pay 17000 USD just to sneak in and find illegal work? 6. Laundry was so frustrating when half of the machines would always be broken at any time! So the functional machines were scarce and people ended up having to bite or fight each other to use them. It just reminded me of my college dorms! And people were taking my stuff out of dryer even before I got the message from Disney Cruise app! I had semi dry clothing lying all over when I got there a few minutes before my dryer time is up! 7. When we got to Dover, the shuttle bus to Dover train station actually cost 10 USD per person including our small children, that’s 40 USD in total while local taxi which we ended up taking only costs 10 pounds! 8. For all the coffee at our dining rotations, it actually costs money! For a coffee to go with the dessert after our meal, it costs 2-3 dollars I think that’s just too obvious Disney is trying to charge for whatever they could. We paid 17000 USD for 7 days and we couldn’t get a coffee to go with our dessert? 9. The Disney Cruise wasn’t even very Disney, I thought it would give us the feeling when we walk into Disney Orlando but it was nowhere near. Other than the shows and occasional characters posing for photographs (which again costs money), nothing was Disney! No Disney Music, no Disney decor, no Disney colors, not even the famous Disney parade....which we actually had even at non Disney Cruise Ship one time, the Oasis. For 17000 USD I think we definitely have many other options. Read Less
2 Helpful Votes
Sail Date: July 2018
This cruise had great ports and two nicely scheduled sea days. It was a great trip! The ship is in beautiful shape. We had wonderful food, terrific service and enjoyed our excursions. The shows on the ship were great though they are ... Read More
This cruise had great ports and two nicely scheduled sea days. It was a great trip! The ship is in beautiful shape. We had wonderful food, terrific service and enjoyed our excursions. The shows on the ship were great though they are repeating them on cruises which is not my preference. We had sailed with DCL several times but had not sailed in Europe until this trip. We did a couple of days pre-cruise in Barcelona and stayed at a DCL recommended hotel (Barcelona Renaissance). It's location and travel to the port were both great. Our DCL excursions in Lisbon (Lisbon Highlights) was a nice overview of a beautiful city. Sailing into and out of this port was breathtaking. We also enjoyed our excursion in Vigo, Spain which took us to a nearby town of Bionia where we toured a fortress and a replica of a sailing vessel like the one Columbus used. We had a stateroom with a balcony and enjoyed a little time out there. Read Less
6 Helpful Votes
Sail Date: July 2018
We were a group of 11, spanning in age from 73 to 3. All in all, we really enjoyed ourselves and were more impressed by the cruise than we expected to be. Our cabins were even better than we hoped, and were very comfortable both for those ... Read More
We were a group of 11, spanning in age from 73 to 3. All in all, we really enjoyed ourselves and were more impressed by the cruise than we expected to be. Our cabins were even better than we hoped, and were very comfortable both for those in our party traveling solo and for our families of 3 and 4 to a cabin. The highs: 1. Easily, the most friendly and engaging staff on the ship were the photographers. Special kudos to Coco, Derek and Tobias for truly making our 3 year old have the time of her life! Seeing them was almost as wonderful as seeing the characters themselves by the end of the 7 days, and the cruise would have been much less memorable without them. Faby, from the hotel staff, too, went out of her way to make our daughter feel welcome and special. 2. The shows were truly fantastic. I can't imaging creating shows that would appeal to an audience as diverse in age as ours, but Disney did it. The teenagers in our group even went back to all three shows on the repeat nights because they enjoyed them so much. 3. The condition of the ship was fantastic. Being 20 years old, we were not sure what to expect, but DCL has done an incredible job maintaining and constantly painting. 4. The character appearances were great and well organized. Everyone in line was excited to be there, too, so even waiting wasn't a bother. The just ok: 1. The food, overall, did not impress. I am not sure how I could expect 10,000 meals per day that the kitchens turn out to not feel mass produced, but I feel that the theme parks do it a lot better than the cruise line. No one in our party ever had a "wow" dish, and some of the food just completely lacked flavor overall. No one got sick and everyone had plenty to eat, so no real complaints, but we were all expecting more (well, except the 3-year old). 2. The pool decks were disappointing. Maybe we were picturing in our minds much bigger cruise ships with elaborate pools, but there was not much here beyond a large hole filled with water and movies playing. The weather wasn't terribly warm, so it wasn't a big deal, but I would be hesitant to take this ship if it were operating a more tropical schedule. 3. The excursions are a difficult subject to rate, but overall we didn't think they were worth the money except for the tour to Santiago de Compostela. The excursion desk, too, was not very helpful in arranging our tours (we had a party of four that wanted to tour Lisbon, but were not able to book online even though all the others worked fine. Once onboard we figured out that each bus apparently had three seats open, but they were not able to move a party of two from one bus to another to allow our party to travel together.) Also, one group in our party was on a tour where the tourguide themselves was unaware of how to get her group from the bus parking lot to the sites in another port, and the bus driver got lost on the drive back to the ship.) The not good: 1. The bar servers were downright rude and purposefully unhelpful. I'm not sure if it was more apparent because the rest of the staff was generally quite pleasant, or because we were not drinking during evening hours, but it was remarkable. In the promenade lounge, one server was unable to tell us the difference between the "specialty" and the "standard" sangria, other than to condescendingly tell us that one was specialty and one was standard... and then walked away. In the cocktail lounge, one server told us that she could not get coffee, because it would be too long of a walk for her and not worth her time. 2. The nickel and diming was incredible, and prices are not posted. It leaves a very poor taste in your mouth to be offered a "welcome cocktail" immediately after boarding, never advised of a charge, and then to be asked for your "key to the world" without explanation, and brought back the bill some time later. Similarly, outside the movie theater, there is a popcorn and candy stand. Popcorn has gotta be included, right? WRONG... and there are no signs or prices to advise you of it. Even the kid operating the stand didn't know the cost, he had to pretend to ring it up first. 3. The internet is shockingly expensive and unreliable. Recommendation: don't even bother signing up. Enjoy everything else, and turn on your phone only when in port. 4. The kids club. This was probably the most surprising thing to us. We only went during open houses twice, so maybe it can be different, but we were shocked by how the programming essentially consisted of kids sitting by themselves playing Disney games on ipads. It didn't feel good, and even our 3 and 12 year old didn't want to do back after the open houses. Overall, though, we did enjoy ourselves. Knowing now what we do, we would probably enjoy a second cruise more, and eat more in port and ask questions about charges in advance of ordering on board. Read Less
6 Helpful Votes
Sail Date: June 2018
Our cruise was the 7-night from Barcelona to Rome, which we chose to give us more time to explore those cities before and after the cruise. While we enjoyed our cruise on the Disney Magic, we noticed a quality decline from our previous ... Read More
Our cruise was the 7-night from Barcelona to Rome, which we chose to give us more time to explore those cities before and after the cruise. While we enjoyed our cruise on the Disney Magic, we noticed a quality decline from our previous cruise 18 months earlier (and from our Disney Wonder cruise last summer). The food in particular was nothing special. The breakfast menu barely changed each day, if at all. Dinner service was slow and the food was very bland and overcooked. Our assistant server took a long time to get drinks out and Disney also had her trying to upsell kids' drinks in specialty cups each night, which I could see being a problem if we had young kids. She forgot to offer or deliver coffee two nights, Our main server brought out the wrong items several times. We almost skipped dinner one night and just ate chicken wings in the pub. Bar service was very good, especially in Promenade and O'Gills and definitely in Cove Cafe. They were trying the new thing of running the same show two nights in a row and doing the variety acts in Fathoms, and that did not work for us. We'd seen all of the shows before so we ended up skipping them and the one main variety act, Junkk, was repetitive after just a few minutes. Buckets and Boards did the same percussion shtick on our previous cruise but were much funnier. The club host repeated the same tired jokes at every trivia or show and that was tiresome. She also took trivia way too seriously, telling people to mark answers wrong if band names were misspelled or you listed "Joan Jett" and didn't add "and the Blackhearts". Her remarks about home schooling, while funny to us the first time, probably hit a sour note with some of the moms in the audience. The one "Anyone Can Cook" was the same apple struedel we'd seen on our last cruise. They don't have any other desserts they can demo? Read Less
9 Helpful Votes
Sail Date: June 2018
We traveled with our 6 and 8 year old children. They loved the kids club, the amazing shows and the ability to interact with the characters. I loved that we had childcare that was high quality when we needed some downtime. The boat left ... Read More
We traveled with our 6 and 8 year old children. They loved the kids club, the amazing shows and the ability to interact with the characters. I loved that we had childcare that was high quality when we needed some downtime. The boat left a lot to be desired for adults. The formal dining rooms are very cramped and service can feel rushed, chaotic, and inattentive. I used the gym once and it was so hot and humid and crowded, I did not return. Embarkation was a nightmare. We flew overnight and arrived at the port at 11:00 AM. Because we had not done a Disney Cruise in the past, we did not have priority so they pushed us to the back of the embarkation process. We just had to sit there for over two hours even though we arrived at the port very early. The line for photos was backing up so they slowed down the boarding process even though there was no actual line to board the boat. I begged them at a certain point to speed up embarkation or just let us board but they said no. I then stood right at the entry point next to the coordinator and let him watch as my children cried with hunger and exhaustion while they held the few remaining people in the terminal for boarding. We had spent $7,500 for the week long cruise and this was the service this tall man with a beard felt comfortable giving us. Photos took a priority over boarding. My daughter did the BB Boutique. The treatment was 17 minutes long. I thought that they would put a little more time and effort in for the $69 charge. I found the food to be repetitive in the breakfast buffet and the common deck spaces (pools especially) to be so cramped and small. The children did look like a flock of penguins in the pools and hot tubs, all piled on top of each other. I kept comparing it to my mind to a RC cruise. Obviously, Disney has the entertainment and the kids club, but I preferred RC in every other way. Read Less
1 Helpful Vote
Sail Date: August 2017
We had been told that Disney Cruises are the best, especially for families with teenagers, but that was not our experience. At the end of the trip, after getting off the ship, I looked at it again to check that we had been on a Disney ... Read More
We had been told that Disney Cruises are the best, especially for families with teenagers, but that was not our experience. At the end of the trip, after getting off the ship, I looked at it again to check that we had been on a Disney ship. We were. First; we did not get the rooms we ordered and paid for. We were downgraded without notice or compensation. Second; the crew was focused more on getting tips than the well-being of passengers. In fact they have a whole ceremony at the end of the trip so the staff can get their tips. One tip I'd give you - don't tip as you go. Hold your tips till the end because you don't get any recognition for gratuities given during the voyage. It's a silly system. Third: hanging around the deck, especially in the evening, was like visiting a sewage treatment plant. It smelled like sewage treatment plant. Terrible to say but there's no better description. We were told the boat had some issues and would be going into dry dock for repairs. I kept picturing the ship pulling alongside a massive "honey wagon" to get pumped. The day trips were very nice and well organized. The only exception was the trip to the Coliseum in Rome. The guides lost us in an unruly mob lined up to get in. We were eventually extracted by the police. Food was very average and after a few days everything started to taste the same. The only other constant was the pungent evening odour on deck and in parts of the ship. The whole experience turned us off cruises and we wouldn't consider one again. The last point: we're Disney Vacation Club Members, so this review was written by a person who likes Disney. Less so now. Read Less
5 Helpful Votes
Sail Date: August 2017
We just returned from our family cruise this week on the Disney Magic. Adding insult to injury, I was informed by one of Disney's staff members that this is the last trip for the Disney Magic until it gets entirely rebuilt and ... Read More
We just returned from our family cruise this week on the Disney Magic. Adding insult to injury, I was informed by one of Disney's staff members that this is the last trip for the Disney Magic until it gets entirely rebuilt and modernized. We spent a week on the Disney Fantasy voyage to the Caribbean in December and found the quality of the food and facilities to be superior to any other cruise line. The Disney Magic is a much older boat, and this trip did not live up to our expectations for Disney. -Palo Restaurant was excellent in both boats -other restaurants the food was inedible -fitness area in the Disney Magic was drab and the equipment was worn down and unusable -Rainforest area in the Disney Fantasy felt almost like an actual spa; in the Disney Magic it was sparse and disappointing I met with the Guest Services Manager and discussed my issues in detail with her. I received a follow-up call from someone in Disney corporate customer service and the person did not understand my frustration with how inferior and wore down a boat Disney Magic is compared to Disney Fantasy. This was not a satisfactory experience. Read Less
35 Helpful Votes
Sail Date: August 2017
I wanted to see Italy, and due to costs for a family of 4 , seeing all the different ports , a cruise seemed the less expensive way to travel, allowing us to try out each spot so we could make a return trip for a longer stay in the ... Read More
I wanted to see Italy, and due to costs for a family of 4 , seeing all the different ports , a cruise seemed the less expensive way to travel, allowing us to try out each spot so we could make a return trip for a longer stay in the future. A friend had booked Disney Magic and loved cruising with them prior, so i jumped on board, literally. Alcohol policy: You are now permitted to bring 2 bottles of wine or 6 CANS of beer per adult on the cruise and at each port. This is the way to go. We took our own glass of wine to dinners, and poured our own beers during the day as Alcohol is VERY expensive on any cruise ship, example is they were selling 20 Corona beers with a cooler for $130.00 US. A glass of wine is $13 Can, cappuccinos $4 US. Hint: Take on your own water bottle and refill as you need too, they sell you water for the excursions with a mini cooler for over 40 dollars. CHECKING INN: easy, quick and efficient ROOMS: not having anything to compare the room too as this was my first cruise, it was 200 sq feet, 2 bathrooms, one with a sink and toilet, one with a shower and sink. we had an inside cabin.. room 2068.. DO NOT TAKE THIS ROOM..it is a great clean room, but it is right under the main lobby where all the characters and little ones meet, nightly live music and stays active until 11pm every night. Also we were on top of the hydrolic pistons that are very noisy and go off every 3 mins or so especially when you arrive at port. Sleep was not happening, we did ask for a different room but they were fully booked, after the 4th night i was so tired i could have cried, i went back and some people hadn't reembarked so we given a different room. Thank you Disney FOOD: you will not be hungry. no complaints at all, nothing bad to say , there is something for everyone almost 18 hours a day, plus room service at no cost , only tipping. SERVICE: I have never seen so many happy workers, all smiles and accommodating. My servers for the trip Duante and Noel were AWESOME.. I MEAN THE BEST SERVERS I HAVE EVER HAD. They even cut up my sons chicken from the bone..Its a hard life being on a cruise ship, long hours, time away from family yet these fellas do their jobs with a smile and such happiness and kindness. Thank you. EXCURSIONS: SHIP ONES.. DO NOT DO.....They are way over priced and not what they appear.. you can do all the ports on your own for a 1/4 of the cost. Hint.. don't be the first off the ship, be one of the last ones, the cabs that are left are willing to haggle the price so they don't leave without a fare. and you end up with your own tour guide, we did this for all ports and had no troubles and saved over 3000$ doing it this way. The excursions for a family of 4 range from 500 euro - 1000 euro, and the Euro is 1.60 .. so you are paying up to 1200 $ for one day out, and that does not include any food or entrance fees.. Send me any questions regarding excursions. I would not suggest taking a young one to Pompeii, you can stay for a week and never see the whole town, its hot, little shade ,one restaurant that is very busy and tons of walking on old stone that is slippery and steep. Colosuim and Vatican: def take a cab and pay for a tour guide that offers you front of the line, worth it or you will spend your day in line waiting.. Vatican is 4 hour wait . CRUISE SHIP: Clean clean clean.. they are very aware of germs and you use bacterial wipes before entering any place of food. but for anyone over the age of 7, there is little to do on the ship on sea days, there is an adult pool that is quite small, a Brilliant gym, but anything else is cost. bingo is 50 dollars. other than that they do have a daily agenda , but nothing that would make you jump up and down .. keeping in mind its a Disney cruise, they really are geared to kids, which run around the ship laughing and dressed in super hero costumes and princess dresses all day. movies are run all day on a big screen for the kids, and there are 2 water slides and a teeny tiny kids pool that was packed like sardines, and had to be evacuated once a day for poop clean up. We didn't see any shows, as our dinner seating was 815 , and by the time you have finished its close to 10 pm and i had a teen that couldn't come into any of the pubs or discos, so we didn't go. I was disappointed with Disney charging 6 dollars for a small box of popcorn at the movie theater.. come on Disney, that cost you 50 cents to make, we paid over 9 thousand , you can't give the popcorn to the kids.. that ticked me off, its a money maker, every where you turn, for photos, for bottles water to the alcohol and the disney store, they are making a good coin, so be prepared to have some type of tab when you check out. Personally, i wouldn't do another cruise, was not my thing, to much down time, pool too small, drinks overpriced, excursions are a total rip off.. you pay a lot to take one of these, I did expect more wow and a bigger ship. But if you have princess's and princes who are Disney mad, they would have a blast. Read Less
7 Helpful Votes
Sail Date: August 2017
My wife and I are frequent Holland America cruisers and have sailed Princess during out honeymoon in Bora Bora. By all means, we are seasoned travelers. Disney cruise was never something I would have picked however having a 2 year old ... Read More
My wife and I are frequent Holland America cruisers and have sailed Princess during out honeymoon in Bora Bora. By all means, we are seasoned travelers. Disney cruise was never something I would have picked however having a 2 year old daughter, we had to try it out. We received a $200 on-board credit. What surprised me the most was the staff and service that they provided. It was beyond exceptional. All the staff on the ship were wonderful except for a handful of experience however it didn't deter me from providing a 5 star rating for their services. Our server Roston and Ronald who took care of our cabin was really great. On the first night of our journey, my daughter fell asleep in the middle of dinner service. I then picked her up and carried her so she can sleep on my shoulder. I was surprised when Roston who brought my entree which was the prime rib, went ahead and started to cut my steak into bite sized piece so I can easily just fork it. He was aware of everyone's situation and provided a customized service. Truly wonderful. Ronald always provided a smile, ensured that our cabin was always clean and provided assistance immediately when we need him. Entertainment was a major advantage over the other cruise lines, the Broadway-style productions ensured that both Adults and kids are entertained and will enjoy the show. Watching them nightly was truly a highlight and a nice way to end the day from a tiring day from excursions. Food, I have to be honest, I expected more from the food that was being served. It's not the server's fault for the type of food that are being served on the ship, it lacked creativity, taste, and flavor. It was the worst offering of food I've ever had on a cruise ship. Out of the 7 days, only 2 nights were good, the rest was "meh". I was more excited getting out of the ship so I can have "real" food. The breakfast offering at buffet section was pretty much always the same except for the scrambled eggs that changed its toppings. The scrambled egg tasted that it came from a box which most likely it was. They only had 1 area if you wanted fresh eggs to be done which means queue will always be long. Orange juice is by minute maid, not freshly squeezed like Holland America's offering. The coffee is a concentrated version which is mixed with hot water prior to dispensing, so it taste "off". A 3-in-1 instant mix taste better. Dinner offerings did not fair any better, any shrimp or prawn on the menu means it's from a thawed shrimp cocktail. ie (marinated shrimp = cocktail shrimp with whatever sauce they had). The highlights of the meals were the beef wellington served on the last sea day, the swordfish for lunch at the buffet on embarkation, baked lobster on formal night, and the mickey ears ice cream. You'll actually lose weight if you're a foodie. The pool deck offerings of burgers, pizzas, and shawarma was pretty bad. The burger patties was always dry and tough, the buns were stale, the chicken fingers were dry, fries were a hit and a miss at times, pizza with its pre-formed/cooked dough was horrible. With that, I will still sail Disney in the future because it bring so much joy for my daughter. It was worth the price of admission and I already booked our next trip next year. Read Less
15 Helpful Votes
Sail Date: August 2017
I wanted the experience of a Disney cruise. The children are 5 and 7 years old. This should have been a good experience for eveyone in the party. The children went to the 'club' on several occasions to particular activities but ... Read More
I wanted the experience of a Disney cruise. The children are 5 and 7 years old. This should have been a good experience for eveyone in the party. The children went to the 'club' on several occasions to particular activities but those activities just did not happen. There was plenty of supervision but it was mostly over playing games on computers. They had hoped for the face painting that was supposed to happen on the 'pirate party ' night. But this did not happen. Dining was plentiful but much of it was 'junk' food standard. There were good retuarants - we went to the 'French cuisine' on the first night but service was so slow for the 5 year old in particular that we elected to go to the self service on other nights. Cabana can only be described as crowded all the time it was open. A great choice of food but so much of the 'fries with everything' variety. We enjoyed 'Tangled ' on one night but 'Dreams' sadly miss fired on the last evening and the hour long preformance was stopped due to 'technical problems' after half an hour. A whole 30 minutes passed with a Bingo caller and chants of get on with the show from the audience. Awful. The swimming pool for children was overcrowded all of the time it was open.I think Disney really need to look at the provision of facilities for children that they are providing. For me this was an experience I would not like to repeat. This ship could have so much more. Read Less
Sail Date: July 2017
I choose this cruise based on a friend's vacation photos and I have no regrets and I am not a "Disney Devotee." I went with my husband and our 4 year old daughter, who can be difficult. I really had no major complaints - ... Read More
I choose this cruise based on a friend's vacation photos and I have no regrets and I am not a "Disney Devotee." I went with my husband and our 4 year old daughter, who can be difficult. I really had no major complaints - the food was good, service excellent, my daughter loved the Oceaneers' Club, pool, slide, etc. Advice/info that I would provide to future travelers; - The Oceaneers' Club opens before the earliest shore excursions. We left our daughter in the Club when taking all-day trips to Rome, Florence and a half-day trip to Pompeii. No issues. She loved it! Some people took kids on those excursions and it was a mistake - it was really hot, over 100 degrees F. - For excursions, pay-up and book the trips which include all tickets (Coliseum, Vatican, Statue of David). You only have one day in these cities and the lines for tickets are pretty long. Don't waste your limited time. - There are lots of people without children. They all seem to be having a fun time while staying in the adult-only pool, restaurant, etc. - There are tons of opportunities to get character pictures. I understand that at the parks and Caribbean Disney cruises, the wait time is hours. We never waited more than 10-15 minutes (daughter with no patience) and have tons of pictures of Mickey, Minnie, Princesses. I booked another Disney cruise while on board. At the end, I wasn't sure if the cruise was more for me or our daughter who can't wait to get back on "Mickey's Boat." Read Less
7 Helpful Votes
Sail Date: September 2016
Disney World is known by creating magic and by providing customer service that is by far the best in the world, thinking of exceeding that, it is impossible but there is one place that tops it by 1000 times. On September 28th we (my hubby, ... Read More
Disney World is known by creating magic and by providing customer service that is by far the best in the world, thinking of exceeding that, it is impossible but there is one place that tops it by 1000 times. On September 28th we (my hubby, 7 year old and me) came back from the most magical vacation ever, the Disney Magic Transatlantic cruise. The accommodations are fabulous, the ship is gorgeous, the food splendid, the only down side this time around was the itinerary as it was very cold through almost the entire voyage BUT what makes this cruise so special it’s the people that work there… We have done this itinerary for the 3rd time ONLY to see a very special friend, Jasna Raicevic (Our Assistant Server). Some might wonder why but she is that special, she has more pixie dust than anyone we have ever met. She not only has the highest level of customer service but she is genuine, kind and simply amazing, once we met her 4 years ago, all of our Disney cruise vacations have been scheduled around her schedule, we love to get her wonderful & positive energy even if it is only for 10-11 days. Although Jasna always makes our vacation unforgettable and yes we will continue to book vacations so we get a chance to see her again, this time there were a lot of other individuals that made this trip more magical than it has ever been. Raphael Khumalo (Our Server) & Wira Wirajaya (Our Head Server) & of course Jasna!, wonderful team always kind, thoughtful and eager to make sure that all of our dining experiences were fabulous, every so often we got special surprised meal in addition to what we were ordering, specialties that were very authentic and delicious, we couldn’t ask for a better team! Just be careful because they do make all your wishes come true, so make sure you are not just hungry but super hungry. Mila (Guest Services) - is a beautiful person inside and out, she is the most perfect Guest Service individual that we have ever encounter, when we had an issue with our Disney Visa (we were supposed to get a credit for paying our cruise with our Disney Visa but apparently doesn’t apply if you book your next cruise on board), she managed to deliver this message kindly and apologetic as if it was her fault, which obviously it wasn’t. Every time we saw her she remembered us and was always kind and sweet to, she even delivered generous treat for us which made our voyage even more special. Paulina, Jade, Etson, Liz and Sol (Kids Club) – Not sure how we can categorize this group but they are a blessing to every parent cruising, cruising wouldn’t be magical without them. We have encounter many kids counsellors and kids care takers but there are none that come close to the level of greatness these individuals have. I wish I could clone them, Jaden still remembers them all with love and kindness. Alberto (Hotel Director- Officer) surprisingly he always remembers us and makes us feel welcome, we are grateful for his kindness and the outstanding job that he does but I do blame him for all the weight we gained during this voyage. Nor sure how Disney recruits these individual but they are all stars and we are so grateful because they not only made our vacation unforgettable & magical but they are the reason, we will never cruise with anyone else than the Disney Cruise. Read Less
4 Helpful Votes
Sail Date: September 2016
This was our third Disney Cruise. Had it not been for poor experiences on shore excursions I would have given it an excellent rating. This ship, the Disney port staff and ship staff were excellent. In our opinion Disney Cruise Lines ... Read More
This was our third Disney Cruise. Had it not been for poor experiences on shore excursions I would have given it an excellent rating. This ship, the Disney port staff and ship staff were excellent. In our opinion Disney Cruise Lines is top notch and worth the price. Our dining room servers, Jimson and Gerry were GREAT!!!. The food was excellent. The stateroom was well maintained by our Host, Kenneth and the staff keeps the ship extremely clean the entire trip. The only bad experience on board was around the adult pool. DCL posts everywhere and announces that saving of seats in the theater and around the pools prohibited. However, on more than one occasion we could not get a lounge chair at the adult pool because people were leaving personal items on the loungers for more than 30 minutes and no one was enforcing the rules and removing their items. Very disappointed at this as everything else seems to be well controlled. Our experiences with the shore excursions was less than favorable. Our first excursion was Naples/Sorrento/Pompeii. Didn't really get any time in Naples. Had an hour and half to wander around Sorrento and catch some lunch and take pictures. To us this was plenty of time in Sorrento. We had a very nice lunch, did some shopping and got some nice pictures. It was then on to Pompeii. Pompeii was very interesting, but our tour guide, Karim, was hard to understand, moved and talked very quickly and the crowds made it very difficult to enjoy this interesting location. In Pompeii there was no time to take pictures or do any souvenir shopping. It was go, go, go. On the drive from Sorrento to Pompeii our guide spent all of his time on what appeared to be a personal phone call rather than pointing out potential interesting sites along the way or sharing any additional historical information with us. Our second shore excursion was a walking tour of Vatican City/Sistine Chapel/Coliseum in Rome. Unfortunately we did this tour two days after the Canonization of Saint Theresa, so there were a lot of tourists in town still. Again, the sites were interesting to see, but the guide was hard to understand, you had to take pictures while you were trying to keep walking, hear the guide and make your way through the crowds. The dress code and picture taking rules at the Sistine Chapel are very strict and adhered to which I can appreciate and respect. Out of 10 hour day of touring we had about 90 minutes to take pictures, eat lunch and look for souvenirs. This was only at Vatican City. No time at the Coliseum for anything other than walking around. As an additional note, the guide coordinator, Paolo, was rude and discourteous. He embarrassed my husband and I in front of the other passengers on the bus and talked condescendingly to many people on the tour. I realize there is a different culture and we need to respect that, but his treatment of us was UNACCEPTABLE! The female guide was very knowledgeable, but again hard to understand and talked very fast. It is very obvious that DCL has high expectations of their staff and hold them accountable if they do not meet the expectations. I know they probably don't have a lot of control over the staff on the port tours, but they do when it comes time to contracting with a company who provides the tours. DCL needs to make sure they let the companies they are contracting with what their expectations are. I would like to think DCL would have considered reprimanding Paolo on this tour and Karim on the Pompeii tour if they were employees of theirs. Next came Florence and Pisa. Florence was great! Our guide, Irene, was the best yet on the trip. She was fun and informative. We had 3 hours to tour Florence on our own. Was able to eat a great lunch, take time shopping and get some great pictures. Was not impressed with Pisa. Would have rather spent all day in Florence, but didn't know this until we experienced it. Our last port on the cruise was Villafranche/Monaco/Monte Carlo. We did a half day tour which part was walking and a one our little train ride. Our guide at this port was very nice and did a good job. We had 30 minutes on our own in Monte Carlo at the harbor. Because we returned to the port at 1:00 p.m. that day we could have toured Villefranche on our own, but we were so exhausted from running so hard and fast at the three previous ports we choose to go back to the ship and relax. I think this half day tour is also offered in the afternoon. I would recommend taking the afternoon tour as shops and things did not open until late morning in this port. If you take this cruise and plan to spend some time in Barcelona before or after the cruise I highly recommend booking a full day tour on your own with Barcelona Day Tours. They max their tour groups at 12 people and the price was great. Better than the price offered by DCL for this tour. This was the best land tour we had our entire trip. Barcelona is a great city with super friendly people. Would do Barcelona again, but none of the other ports. Yes, we will sail with Disney again as the ships, their staff, the service and the overall quality of the product is outstanding. However, we will take a much harder look at doing any port excursions they offer in the future. Feel we could have made better use of our time doing the ports on our own for the most part on this cruise. Read Less
1 Helpful Vote
Sail Date: September 2016
the ship was fanastic the shows was reallly good and reallly Invested invested a lot of thought about the shows was a restaurant cabanas while I liked because it Bofmh and Afsrlraot what you take varnish and I loved the restaurant Inimator ... Read More
the ship was fanastic the shows was reallly good and reallly Invested invested a lot of thought about the shows was a restaurant cabanas while I liked because it Bofmh and Afsrlraot what you take varnish and I loved the restaurant Inimator palace food is very tasty and restaurants investments tours were very interesting and told a lot of information about the places we visited service was excellent illustrations were very teaspoons and very considerate was Sheehy six frozen night because the wind so it really was a freezing night and I loved it all at the party details and finally the show (disney dreams) it was great show and it was inrsitng show the movies how been in the show: ppinocchio, toy story , cinderella , simba the king lion , frozen, peter pen and fainally the talk mickey and minnie i very like the show i don't know how in another cruise but disney is Special and I hope that star wars don't take disney from 10 i give 12 the cruise is very good! and the stateroom was good and comfortable ! Read Less
6 Helpful Votes
Sail Date: September 2016
We loved our cruise on the Disney Magic. Our stateroom with a verandah was a good size for a family of four, and the hospitality staff that kept the stateroom clean was amazing (twice a day refresher). The food onboard was above average ... Read More
We loved our cruise on the Disney Magic. Our stateroom with a verandah was a good size for a family of four, and the hospitality staff that kept the stateroom clean was amazing (twice a day refresher). The food onboard was above average with only a couple of clunkers. I liked that you had the option to eat in the buffet (Cabanas) if you weren't able to make your scheduled seating. Palo, the high-end restaurant, was also a nice experience. The kids loved the shows and the character picture opportunities. The stops on the cruise were good - although the excursion offerings were very expensive. For example "Rome on your own" was $100 pp by organized bus, but you could get yourself onto a train relatively easily for less than 20 Euro roundtrip. We did do the Hurculaneum tour, which we enjoyed. The Disney Navigator app was good to use while on board to follow the schedule and bookmark events you were interested in. It also had a nifty chat function to chat with others in your party (or new friends) while on ship. The biggest plus for us, however, was the service we experienced when our child fell in Rome and needed a hospital visit for stitches. The Magic staff stayed in touch with us during our ordeal and really supported us as we got back to the ship late. They also followed up with us over the next two days to see how he was doing. A couple minor negatives: all pools and the main splash pad area are off limits to toddlers and babies that are still in swim diapers, with only a small splash pad as an option away from everything else. The Explorers club for kids kept having open houses when we wanted to have our oldest stay for the day, requiring all checked in kids to be moved to the Explorers Lab. The lines for the character apprearances were always at least 10-15 minutes (but everyone was always very gracious), and of course all extras cost - the pictures are highly expensive if you want to get copies of the official pictures made ($20 for a single 8 x 10, $350 for the cruise CD). Wifi was also expensive, and timed out on occasion. There aren't a lot of activities appropriate for children under three who don't yet "get" the characters. A small playground would have been wonderful, too, to help burn energy off. Some of the lounges seemed under-utilized.. turning one of these into a little rumpus room for smaller children (small slide, climbing blocks, etc.) would really be great. Finally, the navigator app could be improved by allowing off-ship communication (with wifi) and/or syncing with your reserved activities - such as your excursions. Read Less
1 Helpful Vote
Sail Date: September 2016
We trust Disney products. We heard a lot of bad things cruising with NCL, MSC, and Carnival brands from our friends. We are not very price sensitive and we want t0 make sure the ship is clean and safe. The Disney transportation did a ... Read More
We trust Disney products. We heard a lot of bad things cruising with NCL, MSC, and Carnival brands from our friends. We are not very price sensitive and we want t0 make sure the ship is clean and safe. The Disney transportation did a very good job picking us up from Hilton and sending us back to the airport. I particular like the split bath room arrangement in the cabin. The service is excellent. The food is very good and our servers gave us a very good service. The port adventures are a bit pricy, but the quality is very good and we have a wonderful time seeing Italy and southern France. The tour guides are very knowledgeable and somewhat friendly. The tour guide for the Rome trip is very helpful. Her performance is above and beyond her duty. The nightly entertainments are excellent, may be it is due to our family is Disney fans. We are going back again taking the same cruise this year. Read Less
8 Helpful Votes
Sail Date: September 2016
Overall appearance - Disney Cruise Line is a must for fans of Disney. Having visited Disney World, Florida and Disneyland, Paris we had high expectations and being first time cruisers we were unsure of what to expect. Of course Disney ... Read More
Overall appearance - Disney Cruise Line is a must for fans of Disney. Having visited Disney World, Florida and Disneyland, Paris we had high expectations and being first time cruisers we were unsure of what to expect. Of course Disney didn't fail in providing a one of kind experience for my partner and I, and one that will be remembered for years to come. The Disney Magic is the oldest of Disney cruise lines 4 ship fleet but from the outset you wouldn't be able to tell. The exterior of the ship is immaculate, complete with Mickey on the front and Goofy on the back with the infamous mickey heads on the two funnels. From the point of arriving at the terminal and seeing this magnificent ship in front of you, it really gets you excited for the adventure your about to embark on. Check In - Check in was seamless at the port and no sooner had we arrived, handover over our luggage, collected our keys to the world cards, a quick photo with sailor mickey and had a brief stroll around the terminal - we were boarding at midday! From then .. A walk up the galley and in to main atrium were you are welcomed aboard with an announcement of your family name and applause from Disney cast members. Again here the decoration is fantastic, a large open area with Lumière's Resteraunt on your left, chandeliers hanging from the ceiling and your favourite Disney characters worked in to the surrounding stair cases and wall panels. State Room - Our room was ready at half 1 ... On the dot! We stayed in a class 9 stateroom on deck 7 with a large porthole. The rooms are beautiful, spacious and comfortable. We had a lovely queen size bed complete with a Disney cruise line pillow embroider with "a dream is a wish your heart makes". A curtained area with a pull down bunk bed (stored away during the day and for those who don't need it), a large comfortable sofa , vanity unit and TV complete the other side of the room. Our state room host was friendly and welcoming, popping in on our first evening to introduce herself and ask how we would like our room prepared during the evening. Every night we would retun to our room to fresh towels, an interesting and amusing towel animal, individual Ghirardelli chocolates and our Personal Navigator for the next day along with any other information for port of calls. The split bathroom was useful as well in that showering didn't block the use of the toilet. There is also a hairdryer in the room and a launch room on several floors (free use of the iron but washers and dryers would charge a small fee to your state room account). Entertainment - We always attended the first show of the evening at 6.30 ... Our logic was that the majority of families with children would dine at this time and as a a result the theatre would be mostly full of adults ... This wasn't the case and as a result shows would tend to be very noisy as tge children would often get pretty restless and bored. Of course Disney this is to be expected when travelling with Disney but it was often a bit frustrating for those of travelling "adult only" . Perhaps Disney could consider a more adult friendly performance of there shows at a later point in the evening? The shows themselves where, for the most part, spectacular. Highlights being Tangled, The Musical; Walt Disney, The Dream Goes On and Disney Dreams, An Enchanted Classic. The cast and crew are world class and had the audience on their feet after several performances. If anything, the shows were perhaps a bit short at 30-40 minutes but with that being said its unlikely the children would have held out much longer. Evening entertainment however left a lot to be desired. Despite Jo Slow, who was hilarious, giving it her all in Fathoms for 30 minutes in the evening for a game show such as Match Make or the 80s Quiz ... It seemed Disney had planned adult only entertainment as an after thought and as a rsult from 10.30/11pm the resident DJ Simone was often left playing her club classics to 1 or 2 late night guests and the bar staff. There always seemed to be a lot going on for families but the adult only offering needs to be reconsidered. Dining DCL run a rotational dining system which allows all guests and he opportunity to dine in the 3 on board resteraunts ...Animators Palate, Lumière's and Carioca's. Animators Palate was by far our favouring dining area. On our first and last evening we were treated to a wonderful show ... I won't spoil the details but its fantastic. Lumière's had a more up market feel to eat and was obviously inspired by Beauty and The Beast ... When compared to Magic Kingdom's, Be Our Guest, it came up short but it was still a pleasant dining environment. Carioca's was our least favourite dining room and we only ate here once. We didn't feel we had missed out on anything. Overall the food was OK/ good ... It wasn't spectacular and wasn't without fault. It was often a tad cold when it was served and it was obviously mass produced. However, it was always well presented and it was clear that DCL were trying to produce good food whilst feeding 1200 people per sitting across 3 resteraunts. The service staff where fantastic and couldn't do enough to help, you build a good rapport with them over the week and they do their best to remember your preferences and your dislikes over the course of your holiday. Port Adventures - Excursions with Port Adventures where frankly hit or miss with DCL. We had is me fantastic experiences in the port of Naples visiting Pompeii with our local guide Vito who was knowedgable, funny and charming ... Guiding us through the old ruins and explaining the history as we went. As well as in Villefranche where we visited Nice, Monoco and Monte Carlo - a truelly beautiful part of the world where we could have spent an entire week let alone 1 day! However we had a dreadful experience in Rome ...Whilst it was the most expensive excursion we booked we returned feeling ripped off and with a bad taste in our mouth. Of course when you book a "Rome On Your Own" excursion you don't expect guided tours of every location however at $200 for 2 of us we expected more that was in essence a shuttle bus service. We were first dropped off at The Colosseum were we were told we had an hour and a half to explore but that this wasn't enough time to go inside to walk around and take a few photos. 20 minutes latest we are left with a collection of photos and nowhere to go. This was repeated in Rome city centre and again at St Davids Basilica in The Vatican .... But the service we have come to expect from Disney or any of its providors . We discussed this with the Port Adventures team when we returned but where basically told that we got what we signed up for but that our feedback would be noted ... Finally - Our only other thought was that for an "all inclusive" cruise ... We sometimes felt a bit short changed. Charging for soft drinks in the theatre, when the same drinks where free on deck 9, or for pop corn was a bit unfair. The cost of alcohol was also a bit of a concern, we aren't big drinkers but a cocktail often coated in excess of $10 ... Being a first time cruiser I'm not sure if this is the going rate ... But it seems a tad pricey for my tastes. The DCL beer mug and token is a good option if you drink beers though! Even with a few point for improvement Disney Cruise Lines offers a cruise with a unique selling point ... Where else can you do all this in the company of your favourite characters, unmistakeable Disney themed surroundings, world class performances and wonderful cast and crew members?! We had a fantastic holiday, wouldn't hesitate to recommend DCL to our friends and family and made some wonderful new friends! Read Less
23 Helpful Votes
Sail Date: September 2016
This was our third cruise for our family of 6 (4 boys, 4,9,10 & 12) with the DCL, but our first on the Magic. We have been on the Wonder and Fantasy in the past. We had adjoining veranda rooms on deck 6 which gave us plenty of space in ... Read More
This was our third cruise for our family of 6 (4 boys, 4,9,10 & 12) with the DCL, but our first on the Magic. We have been on the Wonder and Fantasy in the past. We had adjoining veranda rooms on deck 6 which gave us plenty of space in and outdoors. We have only been on DCL and have always had a veranda as when we took our first cruise I was unsure of how I would deal with being locked inside a floating can! We choose a med cruise as a good way to see Europe with our kids (and for ourselves as well) in a comfortable and familiar way. Our cruise was the tail end of our 2.5 week vacation where we did London, Paris and Barcelona on our own (at a very hectic and break neck pace!). As this was our 3rd time on a DCL boat there was a familiarity and comfort in getting back on board. Food was good as always - I only had one bad meal (chicken fettuccine was dry to my liking), and regret not going with another selection. The sit down meals are very good, with enough selection to fit your taste, but also limited enough to force you to try something different. My 10 year old was experimenting on this trip with new foods, and our waiter brought him a few chicken fingers on the side when he was nervous about his order (just in case he didn't like it). The shows, food, cleanliness (amazingly clean - thank goodness...) game shows and fun stuff for the kids are all well known and live up to the hype and expectations for us returning travelers. My kids spent very little time in the Oceaneer labs/club - it's not their thing - instead opting out for the pools and sports deck, and ice cream. The stand out is always the service, in particular the wait staff, which follows you from dinner to dinner. Being from the Toronto area, we are exposed to great foods from other cultures - my 12 year old, who loves Indian food, mentioned this to our waiter and the next night he had curried chicken, rice and paneer waiting for him for dinner! He was thrilled. We found the boat to be well sized and rarely felt crowded on the decks by the pool etc. The kids loved the slides and my 4 year old loved the splash pad - to be honest the 12, 10 & 9 yr old did as well! I did a few runs down the slide and aquadunk as well - but am getting too old to do the 12-15 in a rows my boys managed (with little to no lines!). We have our own pool, so I get the heebie jeebies about public pools and only went in to hang with the kids or as a 'raft' for my 4 yr old. Watching movies at night by the pool was nice and after we saw the shows and participated in a game show or other family activity we would hit the sports area for some basketball - and usually have the place to ourselves. We took advantage of the discounted Drink of the Day (DOTD) as our alcoholic choice - usually about $6 for some rum, orange, pineapple juice variation - a vacation drink for sure. Breakfasts were great and never crowded (on port days), likely because we went down about 15 mins after the on shore times. When on board we took advantage of the many choices for lunches. The kids stuck to the burgers, fries, chicken strips and pizza offerings, whereas my wife and I enjoyed the wraps and lighter sandwiches, or would hit the buffet for a few items. With all the 'heavy' food being thrown around and big dinners, it was nice to have lighter options. The one thing I missed is a simple bag of chips - Fantasy offers Lays chips as a snack FOC, didn't see any on the Magic. We did not book any excursions with DCL as we had hired our own guides ahead of time who picked us up at the docks and got us to the places we wanted to see and more. The pricing is at least 1/3 of the DCL pricing and in our case the experiences were custom and personal (we had GREAT guides). The DCL tours charge a fee for kids, despite the fact that many of the museums and sights in Europe do not have a fee for kids under 18. We had booked this cruise while on the last one - which gave us a 10% discount and a $200 on board credit per room (we had 2 rooms), so there was no sticker shock for all the booze charges, gratuities and on board expenses when we got our bill at the end. We put a deposit on another cruise before we left - probably the best endorsement I could give. Read Less
5 Helpful Votes
Sail Date: August 2016
This was our first Disney cruise and it was faultless! We travelled with our 6 year old and he didn't want to leave, we booked onboard for our next one. I consider myself quite picky when it comes to holidays and ever expectation ... Read More
This was our first Disney cruise and it was faultless! We travelled with our 6 year old and he didn't want to leave, we booked onboard for our next one. I consider myself quite picky when it comes to holidays and ever expectation was exceeded on this cruise nothing was to much trouble. Our bathroom light started to flicker as a test we said nothing and it was fixed when we came back to our room. Our little boy got tangled in the sheets at night so they found him a duvet. Room service even wrote him a little personalised letter commenting things he had done on the cruise. In summary Food, lots of choice and of a high quality Drink, non alcoholic drinks like juice and soda are free and endless. Take some empty drinks bottles so you can pop some in your fridge or use by the pool. The small card ones they give you don't last long and with kids and straws sometimes it can get messy! Entertainment, my husband was even prepared to go to the theatre shows as they were so well produced. Don't sit in the front row as sometimes the smoke machiene goes a bit crazy , quite a few people left because they started coughing. The latest cinema releases were all on board. Room service, there is a limited menu but if you order once they sometimes give you a extended menu. The deck parties are amazing. A bit of pushing and shoving so get yourself on deck 10 and you can watch all the action without being disturbed. The fireworks are breath taking! Tour. We went on a half day to Pompeii. The tour itself was great but I think the guide had a deal with the restaurant so he omitted to mention the free toilets at the exit of the site. The ones around the shops all cost 50c. In itself that's not a lot but if you don't have any change you then have to buy something first to brake the note and a small Sprite was 3euros. The clubs are great, lots to do and the id band and wave phones mean the children can have the free run of the ship and it is completely safe. This did mean kids running about and screaming at 2am a couple of nights and I hate to say they were all British children but as it Disney I let it go! Sorry couldn't resist ! The gym is good but they only do the spin classes while at sea. Which meant there were only 2. You could use the bikes only in classes? Disney Magic! Read Less
2 Helpful Votes
Sail Date: August 2016
This was our third Disney cruise - we have done two Caribbean cruises and were very excited to take our 11 and 9 year old daughters to Europe for the first time. This is a very port intensive trip (only two at sea days) and we loved every ... Read More
This was our third Disney cruise - we have done two Caribbean cruises and were very excited to take our 11 and 9 year old daughters to Europe for the first time. This is a very port intensive trip (only two at sea days) and we loved every minute of it! Rome - we used Rome in Limo - we had Giovanni as our guide and Kate as our private guide for the Vatican. I can't recommend them more! They are AMAZING! We did the excursion with another family and it was less than half the price we would have paid for a similar one on Disney and we would have seen about half as well. Giovanni picked us up in a beautiful air conditioned Mercedes van with cold water waiting. It was a 45 minute drive to Rome and he talked to us about the countryside and all about Rome. We first stopped at the Colosseum and went inside (Giovanni stopped for a photo op for us first!). Then off to Circus Maximus (where they did chariot races) and got to drink from an Italian fountain, then to the Forum, the Pantheon, a lovely lunch (although if you need time you can't really rush and Italian lunch), Spanish steps, the Trevi fountain and off to the Vatican for our private guide Kate - I am amazed that my kids actually paid attention and still talk about what they learned from her! I wish we had used them in Napes as well! Naples - we did the Disney excursion to Capri, Pompeii and Sorrento. They were all beautiful but honestly it was a lot of travel time and VERY limited time in each site - so my advice - pick one or maybe two - but don't try to do all of this in one day! Livorno - Disney excursion to Cinque Terre - do it- SO SO BEAUTIFUL! Great boat ride and we stopped at two different villages - the second stop was longer and we swam at the beach and ate lunch there and skipped the tour of the city. They fed us focaccia bread and local wine on the boat ride back. Great excursion! Villefranche - the pretties of the actual port towns - you take a tender in - we went to Eze and made perfume at Fragoman through DIsney - beautiful drive along the coast! Disney is amazing - the kids love it and we love it! Read Less
7 Helpful Votes
Sail Date: August 2016
I have always wanted to go on a Disney cruise with my family before my kids get "too old for Disney" and combined with my wish for them to see Europe and without my having to pack and unpack every day, this was going to be my ... Read More
I have always wanted to go on a Disney cruise with my family before my kids get "too old for Disney" and combined with my wish for them to see Europe and without my having to pack and unpack every day, this was going to be my ideal vacation! We embarked and disembarked in Barcelona. Day 2 (formal night on Day 2) and Day 7 were sailing days. We stopped at Naples (Sorrento, Amalfi Coast, Pompeii) on Day 3, Civitavechia (Rome) on Day 4, Livorno (Pisa/Florence) on Day 5 and Cannes on Day 6. We booked our own private tours with companies found on tripadvisor.com. Totally worth the extra research. We were able to save hundreds of dollars over Disney excursions with as much personal attention and flexibility we wanted and without having to travel in a pack with 30/40+ fellow passengers. The private vans were able to drive through narrow European streets that big tour buses were not permitted - i.e., see more and much less walking. We felt more like locals than tourists! This is not our first cruise. We've sailed on Royal Caribbean (on the Oasis class) and Princess in the past. Disney has a reputation in the cruise industry to have amazing food, service and entertainment - we were told by the cruise director that all 4 Disney cruise ships made it onto a Top 10 list of best cruise ships for 2015. This made me wonder if most of the reviewers were Disney cruise-only loyalists or first time cruisers with nothing else to compare with in their cruising experience. Let's start with the positives. I loved that our deluxe family ocean view stateroom with verandah was able to accommodate my brood of 5 without any major brawls among the siblings. The split bathrooms with 2 sinks was brilliant and a god-sent (esp. with a brooding teenager in the mix!). The Frete towels were unexpected and so very soft! The Disney characters photo sessions were a big draw for me and my tween kids. The 2 showcase musicals were well produced - Disney knows how to put on a show. The Magic was small enough that we were able to dock at Livorno (instead of Spezia) for Pisa/Florence which saved us a great deal of driving time. We were also able to anchor off the beach of Cannes that the mega ships otherwise wouldn't be allowed. We ate breakfast outside overlooking the French Rivera coastline and the picturesque city sky line! We even saw a dolphin in the distance. Here are the not-so-positives. (1) Despite its dry dock renovation, the Magic was showing its age. Due to its small size and 20-year-old designs, common spaces seemed crammed. It lacked outdoor space and amenities commonly found on newer ships. Other than the pools (and waterslides), they only had one basketball hoop (which had a very low hanging net overhead which impeded ball passing and shooting, 2 ping pong tables and 2 foosball tables. (2) While we loved our dining room waiters and stateroom attendant, we found that the staff around the ship (who were pleasant and never rude) to generally look unhappy when they thought no one was looking. I am aware that working on a cruise ship is hard physically (the long hours with no days off) and emotionally (being away from their families 6 months at a time). However, that is true across all cruise lines and the staff on our RC cruises were simply brighter and more cheerful in just the way they expressed themselves with their body language. It definitely did not give off the "happiest place on earth" feeling. (3) If you need a reminder that you were on a Disney cruise, you need to look no further than the main live-entertainment. 5 of the 7 nights featured a musical act that centered around popular Disney movies (heavy emphasis on princess ones). Let's try to mix things up and incorporate Marvel and Star Wars characters in the plot! (4) Perhaps the biggest disappointment was the food. Other than the midnight feast on pirate night (to which I applaud the effort put in by all), the selection and quality of the food in Cabana (buffet restaurant) was a big let-down. It reminded us of eating at the theme parks. Plenty of chicken nuggets type offerings - catered to very young kids' palette. Scrambled eggs were soggy every morning. We didn't eat at Palo (adults only; $30 pp) so maybe the more interesting and better tasting food was offered there. There are 3 main dining rooms on the ship. You're assigned one of the 3 restaurants as your "home" restaurant - that's the one you go to on your first night and morning of disembarkation. Along with the entire wait team from that first night, you'll then rotate through the other 2 restaurants. So, on our 7 night cruise, we ate at the Animator's Palate (our "home" restaurant) 3x, Carioca's 2x and Lumiere's 2x. Food at the 3 restaurants were ok but again lacking in varieties. We chose different options every night within our family so we can sample different dishes but invariably, the best option was always some sort of steak. My husband had veal one night and the meat was so dry and tough he had a hard time cutting through with a steak knife. My daughter had pasta with scallops that was overcooked and too salty. Our tablemate ordered something off the health fare options a few times. They always looked bland and reportedly, the taste was equally bland. Our dining experience was saved by our amazing waiter. Whenever she saw that we didn't eat much of our dish, she would come over to see if we wanted to try something else. It made me think that people disappointed by their food happened quite often. I do understand that cooking for so many people is an extremely difficult task. We've just had fresher, better tasting and more sophisticated food consistently on our RC cruises that had multiple times the number of diners. (5) However, my biggest pet peeve had to be that Disney charged extra for popcorn at the live-shows and the movie theater. Just like at the theme parks, you can purchase a souvenir bucket and get a discount for refills with the bucket. In the grand scheme of things, $25 dollars after what we paid for the cruise was a drop in the bucket. On the other hand, was the $25 worth it in negative customer satisfaction??? All in all, we had a pleasant time. I would recommend this 7-night Western Mediterranean itinerary. I only found the general onboard experience on the Magic to be so-so. Unlike Aulani (the Disney resort on Oahu), this cruise was too much little-kids-Disney all the time - even for a life-long Disney fan such as myself. If you are travelling with young kids (under 6 or 7) whose joy of seeing Disney characters or movies every waking moment on board the ship trumps everything else, go for it. If you are travelling with teenagers and grandparents who don't want to be surrounded by majority of passengers being young kids (screaming or otherwise) or all things Disney, take a closer look at other cruise lines. Read Less
1 Helpful Vote
Sail Date: August 2016
This cruise was incredible from embarkation to disembarkation. Our extended family group of 14 (ranging in age from 4 to 74) enjoyed every moment of the week we spent on this ship. There was always something to do for everyone -- from ... Read More
This cruise was incredible from embarkation to disembarkation. Our extended family group of 14 (ranging in age from 4 to 74) enjoyed every moment of the week we spent on this ship. There was always something to do for everyone -- from exploring the port cities, to lounging by one of the pools with a cold drink. There were trivia challenges, multiple-per-day movies in the on-board theatre, informative lectures, organized scavenger hunts and games, and crafts. The dine-around system ensured we were never board and the restaurants varied in theme and menu. Scrumptious options! (and brunch at Palo... I'm still drooling!) The entertainment (ABBA Fab, String Fever, the ventriloquist whose name I can't remember, and Hector the Magician) was top-quality. If I had to complain about anything, the shows were a bit too short. Only downside was the constant push to buy-buy-buy. The staff are trained to up-sell, and we did grow weary of it. But even that couldn't detract from our enjoyment. Thanks Disney, for making our family holiday truly MAGIC! Read Less
2 Helpful Votes
Sail Date: August 2016
We switched to this cruise when Disney changed the itinerary of the 12 night cruise to remove Greece and Turkey. This cruise allowed us more time to tour on our own and in our opinion adequately explored the same area as the new 12 night ... Read More
We switched to this cruise when Disney changed the itinerary of the 12 night cruise to remove Greece and Turkey. This cruise allowed us more time to tour on our own and in our opinion adequately explored the same area as the new 12 night itinerary. We had a marvelous time. It was our first ever cruise on any ship. WE found the appearance and upkeep of the ship to be wonderful, our room accomodated my family of four very well, the staff were friendly and attentive and the activities were plentiful. As this was my first cruise I expected there to be more downtime to unwind and relax, but there was always so much fun and interesting stuff to do we didn't really experience that. The onboard entertainment was really special. We enjoyed the broadway style shows and live musicians. We even got to see Pete's Dragon on the opening weekend. We played trivia and family game shows, my wife won a game of bingo, it was just fantastic. The server team traveling with us to the other restaurants really enhanced our vacation. My son bonded with our assistant server and it really helped bring him out of his shell and get into having a really good time. I would not hesitate to recommend this cruise to other travelers. Read Less
6 Helpful Votes
Sail Date: August 2016
First time cruiser and really impressed with the experience. Traveled as a family of four and the standard and attention to detail of the ship was excellent. Great on-board, and off ship shore, activities that suited all ages in our party. ... Read More
First time cruiser and really impressed with the experience. Traveled as a family of four and the standard and attention to detail of the ship was excellent. Great on-board, and off ship shore, activities that suited all ages in our party. Staff were excellent and we felt they wen the extra mile to make our experience special. Plenty of food and activities all day and most of the night. Cleanliness and security were both rigorous and .appropriate without being oppressive. Days at sea passed well and the times in port were well planned, even when there was some travel required .to reach the destination. Will look at another cruise in a couple of years with a different route. We had a room with a veranda and was pleased with the choice as it gave more options while arriving into port or changing for dinner (also would have helped if the sea state had worsened. Read Less
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