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3 Helpful Votes
Sail Date: April 2019
In summary: - mainly cold og luke warm food in most restaurants - totally un-usable internet, and only one user at the time per stateroom - not acceptable in 2019 - Insulting missing invitation to captains coctail . although I ... Read More
In summary: - mainly cold og luke warm food in most restaurants - totally un-usable internet, and only one user at the time per stateroom - not acceptable in 2019 - Insulting missing invitation to captains coctail . although I have sailed with this ship twice before -they have no clue about former guests . a lot of errors in pour group booking, ended up in costing us over 600 USD extra - no will to sort this either from the ship og from the cruise line - arrogant reception crew - totally unsocial captain - Furniture too big for dining room - lest no room for walking in between Ship came from dock, and the cleanliness in the cabins was way below par - also a lot of noncense with the extra drink package that our group were promised - this cruise line are not keeping to their word. We were 44 people in our group - we will not travel with this cruise line again! Read Less
4 Helpful Votes
Sail Date: April 2019
As repeat Regent users we thought we’d give a try to its sister company, understanding that given the larger size of Oceania vessels we would have a somewhat different experience. We had heard that the food and beverage in particular was ... Read More
As repeat Regent users we thought we’d give a try to its sister company, understanding that given the larger size of Oceania vessels we would have a somewhat different experience. We had heard that the food and beverage in particular was considered superior to Regent’s. Most emphatically that is not the case. Oceania’s larger variety does not mean better quality offerings and definitely not better service. With the exception of Toscana and Jacques, meals throughout were average. With the exception of the Illy Baristas coffee bar, the quality of coffee elsewhere is remarkably uneven and poor. Overall, the sincere, uniform warmth and attentiveness ever present in Regent’s staff is glaringly absent here. And while this is not to say that Riviera’s service is poor, it can best be described as 4-star vs the Regent’s consistent 5 stars. The experience for independent cruisers is diminished by the proliferation of groups on board Riviera. Will stay with Regent or Crystal after this failed experiment with Oceania. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because of the luxurious rooms and service, and the smaller number of people on board. We were very pleased with the service and accommodations, the food was superb in every restaurant, and the amenities such as spa, ... Read More
We chose this cruise because of the luxurious rooms and service, and the smaller number of people on board. We were very pleased with the service and accommodations, the food was superb in every restaurant, and the amenities such as spa, exercise room, butler service, etc was exceptional. We couldn’t ask for a better ship and crew. Our butler was extremely knowledgeable and helpful to us. All of the staff on the ship were very accommodating and pleasant at all times. We really felt like they were genuine in their actions. We took a cooking class and had a lot of fun learning how to cook Mediterranean food. The restaurants were exceptional and all gave a top class experience from the wait staff, food, wine, etc. the travel overnight to the next port was a great way to move from port to port each day. The embarking to port was easy and usually close to town for walking or catching a taxi. The tours were well planned and easy to access. A few shorter tours at each port (2-3 hours) would have been helpful to add to the tour options. Overall the cruise was exceptional and I will consider other cruises on Oceania! Read Less
6 Helpful Votes
Sail Date: November 2018
My partner and I are frequent cruisers - 6 in 12 months including Regent (1), Celebrity (2), Viking River (2) and Oceania (1 and done!) We specifically chose the Barcelona to Miami transatlantic crossing for its more numerous stops (6) ... Read More
My partner and I are frequent cruisers - 6 in 12 months including Regent (1), Celebrity (2), Viking River (2) and Oceania (1 and done!) We specifically chose the Barcelona to Miami transatlantic crossing for its more numerous stops (6) and especially those in Canary Islands. The second night on board, we were informed by captain that due to weather system they had been monitoring for days /weeks ahead expected to hit Tenerife we would divert to Gibraltar post Malaga, Spain...implying we would stop in Gibraltar which we are NOT doing. (We were not given any advance notice of weather before embarkation although Florida head office had been monitoring with Captain for days/ weeks out...). We are now stuck on board this ship for 8 days straight and have been told there will be no accommodation financially for TWO missed ports although the cruise line is saving significantly in not making these stops! We were also told by several frequent Oceania cruisers that they have been previously accomodated for missed ports in Bermuda (for example). Why not this cruise?..... The excursions we are now out are being credited back at 2/3 value with Oceania keeping the 1/3. Because this apparently happens often, we are told this is the “policy and there is nothing anyone on board can do about it. It’s the way it is”. I suggest any future cruisers either avoid taking the “OLife 8 free excursions or go for a $400 pp shipboard credit instead. This will give most maximum hard value should “Florida” head office decide to change cruise course and not accomodate passengers. We were asked to surrender our passports last night for stamping by Spanish Officials today. When we went to retreive them this evening, we were first told after sailing we could pick up. Tonight, reception employees said they needed to keep them due to immigration law. Couldn’t tell us which country’s law required this and neither could a level up in chain of command.....Florida (head office) told them to do it. A further tip from our first Oceania experience — book your own air fare. We paid premium for business class to Barcelona and were given a three flight routing despite there being direct and single stop options out of our Charlotte, NC home city. No option to confirm or reject- this is it and there is nothing that can be s is sooo different than previous experiences with true luxury cruise lines that seek your feedback, agreement on flight selection. Lastly, when we embarked, our safe did not work - it needed new batteries. On evening two, our veranda stateroom bathroom flooded and the TV remote works if turned upside down, depressed and held for quite some time. Also needed toilet maintenance mid cruise. In terms of excursions, there have been two. The first was a half day. We arrived to Guadeleste too early before museum opening and there were no public facilities on board or in the town. The entire bus (35 persons) got to use a single toilet in a bar! We went to Ronda today. No facilities on board and we stopped at a bar after 1.5 hrs. No lunch included in full day tour from 8:30-4:30. Great guide, driver. The tour cost was $149 pp for two hours there, back and 2 hr walking tour with free time / lunch on our own. Hopefully San Juan and Nassau will go as planned. There are a number of excursion cancellations / updates made once we were on board. Some excursions cancelled or changed. There is a broad range of dining options- Terrace Cafe buffet and grill is best. Service, temperature, variety. We have not been to Grand Dining Room b/c we could not get reasonable dining time - wanted 6:30...only 8:30 available. (Shows start at 9:30; they don’t do two.) Went to specialty restaurant Red Ginger. Everything was very good, but not spicy at all. All staffers were OVERLY concerned we might find something too spicy. We had to ask for chili sauce to spice it up. Toscana, Italian themed specialty restaurant, was not up to par. Our table of six had very little positive to say - food not hot, risotto overcooked, lobster chewy, pasta warm, not hot. Polo Grill (think steakhouse) and Jacques (french) next. One thing to note on specialty restaurants - it is nearly impossible to get a table for two. You get stuck with 2-4 other guests you may or may not have anything in common with. Politics came up at our table last night....We went to reservations desk today to ask for table for two going forward. Standard response received - you can have it if you want to eat at 9 pm....see above comments on times for Grand Dining Room.... Happy hour from 5-6 pm in main lounges with BOGO drinks. We took advantage on several nights. Happy hour often seranaded by piano player with niblles served ranging from nuts, chips, pretzels to cheese cubes, sausage puffs, olives. Enrichment activities vary greatly. There is a big emphasis on bridge plus trivia, mensa, two lecturers - a “dna expert” and naval historian. There are PAID enrichment activities as well - two hour culinary institute cooking classes at $69 per class and also paid (fee unknown) art classes with resident artist ...ie painting Mediterranean landscapes, apple studies, etc.... Fitness center is large with plenty of cardio machine variety, free weights, weight machines. While a range of FREE exercise classes taught by an inflexible instructor. Specifically, he did not want to modify classes to accomodate rough seas prefering to cancel them instead. We did finally convince him and he did modify begrudgingly. Nice outdoor walking tracks...I walked thirty miles so far. The staff on board....results are mixed. Our cabin attendant and Terrace Cafe grill team, wait staff are really fantastic. The reception, excursion, concierge, reservation desks and officers are the most non customer focused lot I have ever come across. The cruise line does not empower their employees to make anything right at the time of the occurence which is really a basic customer service principle and particularly found with real luxury brands. Oceania has a long way to go to realize their aspirations to become a REAL luxury cruise line. Scotty, beam us up, please. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise because we haven’t been to the Canary Is., and were looking forward to visiting. As explained earlier, we still haven’t visited them.. The Captain Did the right thing by avoiding the 70ft waves that hit Tenerife. ... Read More
We chose this cruise because we haven’t been to the Canary Is., and were looking forward to visiting. As explained earlier, we still haven’t visited them.. The Captain Did the right thing by avoiding the 70ft waves that hit Tenerife. The Company did the wrong thing by not crediting our accounts or offering some compensation for the missed ports and fuel savings. it was also wrong to not totally reimburse passengers for the price of booked tours. Embarkation and disembarkation were handled efficiently. We will not let Oceania book our airfare again. this was their second chance. this time we travelled for 21 hours joining the ship in Barcelona from Phoenix. we actually enjoyed the 8 sea days with no schedules to keep or ABC tours to take. did a bus tour on our own in Malaga, a very lovely town. entertainment on board was to our liking. Yes, the production company is young. But, unlike some, the singers can indeed dance, and the dancers also can sing. a few flat notes here and there. If you want Broadway caliber, those BIG ships or Broadway are the Place for you. all on board staff, except one front desk guy seems to be happy doing their jobs and were very kind. We did meet two women who enjoyed soaking In their tubs. Most of us wish the showers had taken the place of those tubs which just took up valuable space. How small? well, If you dropped your soap you had to open the door to be able to bend down and retrieve it. Hubby says this is the best food at sea, Regent is right there in the running too.we enjoyed all the specialty restaurants. Food at Jacques, as you may guess, is very rich. the main dining room offers a fine selection each meal as well as the waves grill and the big buffet. the special brunch buffet featured all the ice carvings and specialty desserts, and beautiful fruit and.vegie displays. Read Less
4 Helpful Votes
Sail Date: November 2018
We chose Oceania because of their heavily advertised claim that they offered some of the best food on the high seas. We chose the Riviera because the itinerary promised a trans-Atlantic crossing out of Barcelona where we wished to spend ... Read More
We chose Oceania because of their heavily advertised claim that they offered some of the best food on the high seas. We chose the Riviera because the itinerary promised a trans-Atlantic crossing out of Barcelona where we wished to spend some extra days. And the price was right for a veranda cabin. The cruise didn't wholly live up to our hopes. But it was nonetheless an enjoyable experience. The ship itself is very handsome, though suffering a few signs of damage (scratches, bumps, stains here and there). The grand dining room is particularly pleasant, colourful, open, and airy. The cabin was large and attractive, with plenty of room to store a travel wheelchair. Moving around the ship with that wheelchair was very easy because many of the doors are automatic. Staff were friendly and helpful and efficient: cabin steward, waiters, reception desk. The captain was old-style, largely absent and not very communicative. The cruise director, by contrast, was a bit too present – on the television and on the speaker, often telling us what you could read in the daily paper. We didn’t attend most of the entertainment: the dancers were energetic and skilful, the singers unfortunately loud but unimpressive, and the classical quartet unaccountably lacking harmony. Nor did we find the so-called enrichment lecture topics sufficiently interesting to warrant going. What was the idea? Lectures on forensic science on a cruise? And we avoided the few excursions as too pricey. Not a problem: we entertained ourselves on the ship and in the ports. By the way, wifi (for one device at a time) might be included in O'Life but it is terrible even when close to land or a city. Worst I’ve experienced lately. But it is free and the email eventually does come in – well, usually. One of the reasons we chose the Riviera was the fact it promised two stops in the Canaries. That didn’t happen. The prospect of bad weather led the ship authorities to cancel both. So we lost some of the Spain we were looking forward to. Reading the reviews, it seems Oceania has a bad habit of cancelling ports. Disappointing. It is possible we would have made the crossing with Azamara (going at the same time) except it had less Spanish ports in theory. Worth keeping in mind that Oceania's itinerary isn’t a solid promise. And no compensation for their failure to deliver. The cruise did offer other activities: bridge lessons, culinary classes, art classes, assorted games. None of these we sampled. There was some seriously over-priced “private dining,” that wasn’t private at all because you sat at a common table,or so it seemed. Didn’t do that either. Never tried the exercise room but my wife had success twice with the hair services at the Canyon Ranch Spa. One minor plus: a good, free dvd library (by contrast, disappeared from the Azamara Quest anyway). Now as to the food. Three of the specialty restaurants were truly excellent. Unquestionably the most outstanding was Red Ginger, the Asian restaurant: the food delicious and plentiful, novel, varied, and interestingly spiced – the duck and watermelon salad as well as the sea bass were stellar. I found Red Ginger the best specialty restaurant (compared to Azamara, Crystal, Princess, and Holland America) I’ve enjoyed in the past five years. Jacques (French) and Toscana (Italian) were almost as impressive: a fine bouillabaisse and a marvellous dover sole at the first, some superb lamb and a tasty seafood linguine at the second. The one specialty restaurant that was a bit weak (though the crab cakes were fine) was the steakhouse, Polo Grill: I’ve had far tastier ribeye on Azamara's Prime C. The food in the other venues was generally good for lunch and dinner. If the steakhouse failed, the steaks in the buffet (Terrace Café) and the dining room were tasty. The caesar salad everywhere was a pleasure. The room service menu had decent lunch offerings, especially gravlax and a fine cheese plate as well as a novelty (for me) the Lombardy salad and an excellent small steak. The Waves Grill (outside, casual) had the standard fare: burgers, hot dogs (the Mexican a standout), salad makings, etc. Some of the dishes in the buffet restaurant were very good (e.g. the Thanksgiving turkey), most were enjoyable, but there were occasional failures like the paella (bland and mushy). Strangely enough, the appetizers and the soups and the bread seemed the most exciting offerings in the main dining room. The entrees were ok but not memorable – and occasionally poor (e.g. tough lamb, bland fish). Desserts everywhere weren’t outstanding, although the assorted crème brules were very enjoyable, as was the varied cheese plate (far better than on Azamara, but best on Crystal). The weakest dining was at breakfast. The room service only offered a basic, and to my mind substandard (blah breads, fruit bits) , continental menu. The eggs prepared in the buffet and the dining room were never exciting. The bacon didn’t appeal, the sweet breads (danishes etc) were uninteresting but for one fruity semi-muffin (and only occasionally available), the flaccid bagels a shame. But I did try some breakfast fish and lamb chops in the dining room – both were very good, as was the carved ham at a brunch. Also the buffet had tasty smoked salmon and various herring dishes that were welcome. Service in the dining room at breakfast seemed slow, slower than on other occasions. Coffee was only ok. Nothing special in the restaurants. Overly mild from the coffee place Baristas (though some people might prefer such). Better in short on Azamara and Crystal. Wine could be a problem, depending on the time, place, and the wine steward. We had the House Select plan which meant wine by the glass at lunch and dinner. If you had a good wine steward, like Milos, then fine: he always watched to ensure his clients were well served. If you had a rushed or negligent wine steward, then you would go dry during the course of the meal. Oceania needs to hire more wine stewards, train them better, and find more of the quality of Milos. In any case the wine offerings were acceptable but not so good for our tastes (Chilean, Argentine, Spanish reds, German whites) as on Azamara, Princess, and Holland America, and especially on Crystal. In all the cruise was delicious. It does often offer good and varied food, and some of the dishes are just superb. But on the whole Crystal does it better, if at a much higher cost. And Azamara, the more comparable cruise line in price and service, has roughly the same ‘score,’ much good and some not, when it comes to food. However I think Azamara offers even more on ambience, service, entertainment, and excursions. We would likely take another Oceania if the price and itinerary were especially appealing. But we have no plans to do so soon. We’re off on other cruise lines. Read Less
2 Helpful Votes
Sail Date: November 2018
We chose this ship and company mainly on the positive reviews , recommendations, and transatlantic crossing itinerary which included stops in the Canary Islands which we had not visited before, and additional sea days which many ... Read More
We chose this ship and company mainly on the positive reviews , recommendations, and transatlantic crossing itinerary which included stops in the Canary Islands which we had not visited before, and additional sea days which many cruises don't offer. Sadly, the Canary Island stops were cancelled due to a large Atlantic storm which had positioned itself over the area during our scheduled port call. The Captain and company decided to skip this area and continue on to San Juan. This decision was a correct one but another port call in the Carribean or a longer stay in San Juan would have been nice. Instead, we were treated to a very slow 8 day crossing from Malaga Spain to Puerto Rico. We personally did not have any shore excursions for the Canaries but heard from fellow passengers that they were only partially refunded for these planned excursions. The ship itself is very nice, just the right size (medium) with an excellent ratio of passengers to crew. The public rooms were well appointed and very beautiful for the most part with one exception! The Riviera Lounge is just awful and needs a complete makeover. It is old looking with dark and depressing decor and does not compliment any other rooms or public spaces on the ship. The line is very popular with seniors ( above 70 years old) and on this particular cruise about 90 percent of the passengers fell in this category. We are a bit younger and many times felt a bit isolated especially at sharing tables in the dining venues. Otherwise, we found things to do on our own as we had little in common with most of the guests. Due to the upper age range of most of the guests, the ships public elevators were crowded, noisy and sometimes not so clean, especially during peak dining times. We mostly used the stairs. Dining was very good overall (not exceptional) and the choices of places to eat and menus were excellent. Red Ginger was by far the best with quality of food. decor and staff service 5 star all the way. The main dining room was very good too with breakfast the best, but hit and miss quality of food sometimes at dinner. Again, with sharing tables we were not always at ease with our table mates, due to large age differences or topics of discussion. Toscano specialty venue most definitely needs improving. Much better quality Italian food is available in most towns and cities across America. Terrace Cafe and Waves Grill were both excellent with good quality food and good service. The Buffet at terrace cafe was a bit chaotic at peak times with many guests running around into each other. The purchase of alcohol onboard is highly encouraged and the prices are excessive. Beware, if you are going to drink, then the alcohol package will save you some big money. The service on Riviera is exceptional and in my opinion is what it hangs its hat on! The wait staff were all so friendly and accommodating and the room stewards gave five star service each and every day. The international make up of the crew were delightful and my wife and I were able to converse with many of the staff and form short friendly relationships with them. The ships Captain did not seem too friendly to me and I did not see him interacting with other passengers during the cruise, other than a brief reception at the beginning where he introduced his staff and said a little about himself. Seems like he was disinterested overall and just wanted to finish the crossing. Maybe 50 years at sea will do this to you. His daily noontime report was just a boring weather report (nothing more) that anybody could rip and read off the wire. This same info was available on the ships TV channel all the time. The rest of the ship officers were available and friendly with ready smiles. John our cruise director was excellent and the entertainment staff was better than expected. The young production team were awesome, fun and engaging. They had a somewhat difficult task of entertaining so many upper seniors, but they did it!! The comedian acts and Trumpet player were also very good. This cruise could have been a five category but fell a little short of the mark because of the reasons explained above. Read Less
1 Helpful Vote
Sail Date: November 2018
Main reason for this cruise was two fold. First was to do a Transatlantic and Second was to see the Canary Islands. My wife and I agreed that if we did not do the 3 days in Barcelona before the cruise it would have been a great ... Read More
Main reason for this cruise was two fold. First was to do a Transatlantic and Second was to see the Canary Islands. My wife and I agreed that if we did not do the 3 days in Barcelona before the cruise it would have been a great disappointment. Not going to Canary Islands seem to be a fairly constant, if so why not go farther south to another island or a port on the west coast of Africa. Eight sea days are way to many. We found out that three couples have tried this tour three times without success to seeing the Canary Islands. One couple said this was their fourth attempt. I guess they never heard of 3 strikes and your out. The staff and cabin were fantastic. The food excellent but not better then other cruise lines that we have been on. People kept asking us if the food was better on Oceania. We replied that a few dishes we had were but some dishes on other ships were better. I really hated that the staff had to put my salad together. I rather do it myself. Entertainment was average. Would not take children on this cruise because I think they would die of boredom. Found the staff very helpful even for the tours we did not take with Oceania. Debarkation was probably the best we ever had. Read Less
1 Helpful Vote
Sail Date: November 2018
This was our 7th cruise with Oceania. They are still an excellent cruise line but we feel that the service and overall cruise experience is not as good as we have previously experienced. It was very nice to be remembered by so many of ... Read More
This was our 7th cruise with Oceania. They are still an excellent cruise line but we feel that the service and overall cruise experience is not as good as we have previously experienced. It was very nice to be remembered by so many of the crew when we were on board. The general manager - Dominic has been on other cruises that we've been on and he remembered us. We found the food in the speciality restaurants to be very good and actually truly memorable. The hostess in the Red Ginger is really exceptional and offered to let us taste items that we had not ordered so we would know about other options for future evenings. We also enjoyed dining at the Terrace Cafe in the evening and even although it is a buffet we found the service to be very good. The dining venue that really needs a great deal of work is the main dining room. I had made a comment about the poor service in the main dining room on my mid cruise comment card and although the staff does try very hard the service is very slow. One evening we were at the table almost 3 hours and sat with dirty dishes from our entrees in front of us for 20 minutes. 2 people left before dessert because they had other plans for the evening. The service in the specialty restaurants is far better and you can finish a nice 4 or 5 course meal in less than 2 hours without feeling rushed. The cabin stewards were also very slow. I don't know whether Oceania has cut back on the staff but our cabin was usually not serviced until close to lunch time. One evening when we had a late dinner and did not leave our cabin until 8:00 we saw our cabin steward in the hall and she said that she had left the daily currents in our mail slot. When we returned to our cabin after dinner, the bed had not been turned down and the cabin had not been serviced. It seems like the stewards have a set schedule. Other cruises that we've been on with Oceania the cabin was always serviced by 10:00 or 10:30. The cruise director was probably one of the best that I've had. He was very pro-active and sociable. You always saw him at the end of each show or productions and he would ask how the cruise was going. When I filled out the mid cruise comment card I mentioned that it would be nice to have movies in the main show room during days at sea. He called me back saying that he was trying to free up time in the lounge for movies and sure enough the next day and for the rest of the cruise there was usually a movie in the show lounge during days at sea. The entertainment was okay. There was a good trumpet player - Nicole Sassi. I didn't care for the singer or comedian that they had. A couple of the production shows they had were very good a couple were mediocre. We enjoyed the tea in the afternoon. This is a truly marvelous treat sitting in the Horizons Lounge having wonderful sandwiches, scones and clotted cream and the most wonderful eclairs served by white gloved service staff. We missed a couple of ports in the Canary Islands because of hurricanes in the Atlantic Ocean. It would have been nice if the captain was able to provide at least 1 port to make up for those missed. 8 days at sea is really a long time. I also don't understand why there is no refund for port fees on the missed ports. Other cruise lines have refunded us the port fees when we have had to bypass a port. The connection for internet on board was very poor and we were constantly losing the signal. Oceania is a terrific cruise line be we have really noticed the attention to details and the standards for service seem to have slipped. Read Less
Sail Date: November 2018
This was our first cruise on Oceana and loved the ship and days on the Atlantic Ocean. Our veranda room was comfortable. The balcony was just large enough for two chairs but perfect place to be mesmerized by the waves and skies of the ... Read More
This was our first cruise on Oceana and loved the ship and days on the Atlantic Ocean. Our veranda room was comfortable. The balcony was just large enough for two chairs but perfect place to be mesmerized by the waves and skies of the Atlantic Ocean. The art aboard the ship was amazing the art classes fun and the culinary classes most informative (they filled up quickly so book as soon as you can). Entertainment was good, especially the multicast shows. The ship is beautiful, the food in the specialty dining rooms outstanding (free but limited to one visit per restaurant). The Waves café offered breakfast until 11 a.m. which included eggs to order. The Terrace Café offered steak, grilled shrimp and lamb chops daily. The dining room food was fare. The Service was outstanding throughout the ship. We were supposed to have stopped at two ports in the Canary Islands but both were cancelled due to weather forecast 60 knot winds and high waves. A smart decision since 4 people died, streets were flooded and balconies came off hotel buildings in Tenerife. While we experienced a little rockiness for an evening, it was mild and the crossing of the Atlantic was smooth as silk. There were few tours available for those with mobility issues and the one we took in Alicante was very disappointing. We hired South O'Le Spain Tours (Emily Mathews, Manager) for a private tour in Malaga which was wonderful. Read Less
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