Silver Shadow Review

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Review for Alaska Cruise on Silver Shadow
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6-10 Cruises • Age 60s

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Sail Date: Jun 2022

This cruise was to be a celebration of my husband's retirement and our 36th wedding anniversary. It was a constant worry from the beginning. The SS Covid requirement of a negative test before boarding led us on a scramble around Anchorage the morning of boarding to find a test without the support of the cruise line staff. We knew the requirement but not how difficult and expensive it would be to get the test. Once on-board the dining and cabin staff were good and the cabin was a nice size. But we were located near the Covid quarantine cabins so on a daily basis we saw staff in hazmat suits disinfecting the areas next to us. The area where we waited for the elevator reeked of a sewage smell. Not what you would want on your way to breakfast or dinner. The excursions both the ones we paid for and the included ones were good. Then the boat BROKE DOWN mid cruise, no lights, no power. It started one night but seemed to be repaired. The next night it stopped and we were anchored for 17 hours. One of the reasons for the trip was so my husband could go fishing. That stop was cancelled. And we didn't get to cruise the Inside Passage. Then we were informed that we would have to stay on the ship an extra night. Luckily, we had booked our flights with SS and they were able to get us on flights the next day. Other passangers weren't so lucky. They had to pay hundreds to thousands of dollars more for their flights home. SS offered us a 20% discount on a future cruise as compensation. A group of us filed a formal complaint but were informed in a terse message from Frank Sansone - Customer Service exec that was all we would get. Just beware of SS policies when traveling. There are many high end cruise lines and I will choose another one.

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