Silver Shadow Review

5.0 / 5.0
280 reviews

Great food/service; poor experience/management

Review for Alaska Cruise on Silver Shadow
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rojwolf
2-5 Cruises • Age 70s

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Sail Date: Jun 2022

Said to be high quality ship/line and good Alaska schedule. Silversea is NOT coming back well from covid; pre-travel experience poor. Checked me in wrong twice. Difficulty with Silversea air arrangements. On ship: wonderful cabins, amenities. Great service, and food (though weather precluded one of the 3 restaurants). Most excursions cancelled for various reasons. Ship broke down and spent 18 hours anchored at sea far from anywhere. Little info from management and crew knew nothing. Missed key port and failed to sail through inside passage (which they didn't tell us). were 24 hours late docking which required much rebooking/rearrangements. For 8 days at sea had perhaps 5-6 hours on land in Alaska. Management refused any adjustments and was extremely highhanded. Guessing this line, now owned by Royal Caribbean, will soon lose its historic reputation. Maybe try other lines? Ship broke down twice with "electrical problems". Little info conveyed. I called "headquarters' and they both stonewalled (no person to talk to, no info) and misled (we would arrive on schedule in Vancouver (by then they already knew it was physically impossible). Understand that "things happen" but Silversea handled it very badly and refuses any refunds even small, partial. Yes, a "20% off" (off what?) of some other cruise but I don't want tos pend another $15 k to save a couple thousand. Very unimpressed with overall management, though service and food extremely good. (And very patient travelers/passengers).

Cabin Review

Had a mid level mid-price cabin but single supplement very high. Loved cabin. Good thing since we missed so much onshore time.

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