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Norwegian Encore Review

4.5 / 5.0
Editor Rating
262 reviews
1 Award

Norwegian gave poor information to booked passengers

Review for Norwegian Encore to Alaska
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10+ Cruises

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Aug 2021
Cabin: Balcony

Choose to remain in the USA on an Alaska cruise. Also am Platinum past cruiser on Norwegian.

Our family cruise was ruined because my daughter-in-law was denied boarding at the port. She had submitted her passport, received boarding documents, and had been told everything was OK. She told me she had asked several Norwegian agents if all was ready for her to cruise and was told she had everything she needed. They did not remind her to bring hard copy of her green card. She had her documents on her phone.

Norwegian Encore had many difficulties on this cruise including: missed ports, hour long lines to bus to port because they docked far from Ketchikan, inability to refund money to credit cards which resulted in more hour long lines to get cash from cancelled excursions, poor entertainment, and wrong answers from Norwegian personnel manning their phones.

Cabin Review


As my husband has a mobility issue, we had an ADA approved cabin. It was very well equipped. Super cabin.

Port Reviews


We missed the very interesting and historical port of Skagway in favor of spending 12 boring hours in rainy, cold, foggy, Icy Strait. Apparently that was because Norwegian had spent money there to build another dock and a cable car system.

Icy Strait is also historical and interesting, but only maybe four hours is enough time in my opinion.

11 Helpful Votes
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