Dilapidated with poor customer service

Ship needs refurbishment badly. Rips, tears and holes in furniture throughout. Stained, dirty upholstery. Ripped, stained, faded flooring throughout. Chipped and peeling paint throughout. Broken window in the Silver dining room. Decor is very old, odd colors, strange designs.

Water shut off during lunch hours two days into the trip for floors 8&9. 9 is Lido, the buffet.

Sewer problem 1st floor.

Oceanview rooms are on floors 1 & 2. Staff party hard with loud, thumping music, yelling and cheering until the wee hours 1am, 2:30 am. Their game room is mid ship, floor zero. So if you have a midship Oceanview room, good luck getting any sleep. Had to complain several times.

Customer service is poor and many of them are seen walking around doing nothing or cutting up. A select few staff tried really hard to correct what the others lacked.

Breakfast service and evening dining service in the Silver dining room was enjoyable. Staff were efficient. They could do without showtime because it just interrupts the dinner experience.

They could really do away with elegant night. Not many people dress up anymore because most people vacation to relax.

Pool areas were relatively clean.

Photographers are pushy especially in the walkway on the 5th floor next to the casino. I felt like we were in Nassau being harassed to take photos. We didn’t care to have a photographer walking around the dining room trying to take pictures while we were attempting to eat.

Lido buffet was always organized and clean. Food was good. Except for the barbecue upstairs. It was terrible-dry, greasy, overcooked.

Overall the ship is ok. The staff needs to be trained in customer service. She ship needs the 2.0 upgrade and dry dock overhall.