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We sailed on the Jewel to Alaska in July and were disappointed in the ship and food, but gave NCL one more try. We were so excited about the ports for the Northeast Canada sailing, but we missed two ports - and didn't have to miss them! The food was below average, the service was below average and there was nothing to do on the ship. We've taken 25 cruises and this was our 7th with NCL. The point is we've taken enough cruises to know you go with the flow. Sometimes you miss a port - it happens. We always love another sea day, but that wasn't the case this time. Prince Edward Island is the first port we missed and it was because we were tendering. The Captain said it was too windy and too dangerous. It was disappointing, but understandable - it was windy and waters were rough. So we had a sea day and headed to our next port. The next port was Saguenay and we were supposed to have been docked from 11:00 am to 8:00 pm. We arrived early, at 8:00, and there was no dock available. I surmised the Captain gave our dock away and agreed to tender because all of a sudden this became a tender port and the Captain said it was too windy and dangerous to stop. It was a little windy at 8:00 am, but what made everyone mad is: 1) we were supposed to have been docked - if we had docked, as planned, we would have go to stop at the port 2) it wasn't that windy, and by 9:00 am, there was no wind at all. It was the smoothest waters we had ever sailed. The Captain could have waited just a little while, and t we could have had our port. So we had 3 sea days in a row on a ship with absolutely nothing to do. Passengers were grouchy and staff was rude. And to add insult to injury, we received a refund of $15 per person for missing the two ports. What?! We paid over $300 in port taxes and missed half the ports. The port fees should have been fully refunded and an additional bigger refund for missing the ports. Rumor has it - there was an issue with the anchor and that was the real reason we missed two ports, but we'll never know. I wrote NCL a letter, and have only received a generic response they received my letter - still no direct response. NCL had opportunities to make this better and they missed every one of them. They lost a lot of customers over that, and I see they are in the headlines again today for a similar issue on the Spirit.

Finished with NCL

Norwegian Gem Cruise Review by trbasso

1 person found this helpful
Trip Details
We sailed on the Jewel to Alaska in July and were disappointed in the ship and food, but gave NCL one more try. We were so excited about the ports for the Northeast Canada sailing, but we missed two ports - and didn't have to miss them!

The food was below average, the service was below average and there was nothing to do on the ship. We've taken 25 cruises and this was our 7th with NCL. The point is we've taken enough cruises to know you go with the flow. Sometimes you miss a port - it happens. We always love another sea day, but that wasn't the case this time.

Prince Edward Island is the first port we missed and it was because we were tendering. The Captain said it was too windy and too dangerous. It was disappointing, but understandable - it was windy and waters were rough. So we had a sea day and headed to our next port. The next port was Saguenay and we were supposed to have been docked from 11:00 am to 8:00 pm. We arrived early, at 8:00, and there was no dock available. I surmised the Captain gave our dock away and agreed to tender because all of a sudden this became a tender port and the Captain said it was too windy and dangerous to stop. It was a little windy at 8:00 am, but what made everyone mad is: 1) we were supposed to have been docked - if we had docked, as planned, we would have go to stop at the port 2) it wasn't that windy, and by 9:00 am, there was no wind at all. It was the smoothest waters we had ever sailed. The Captain could have waited just a little while, and t we could have had our port.

So we had 3 sea days in a row on a ship with absolutely nothing to do. Passengers were grouchy and staff was rude. And to add insult to injury, we received a refund of $15 per person for missing the two ports. What?! We paid over $300 in port taxes and missed half the ports. The port fees should have been fully refunded and an additional bigger refund for missing the ports. Rumor has it - there was an issue with the anchor and that was the real reason we missed two ports, but we'll never know.

I wrote NCL a letter, and have only received a generic response they received my letter - still no direct response. NCL had opportunities to make this better and they missed every one of them. They lost a lot of customers over that, and I see they are in the headlines again today for a similar issue on the Spirit.
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