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Norwegian Gem Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,530 Reviews

Formulaic Food - lost in translation

Norwegian Gem Cruise Review by Mowzer

4 people found this helpful
Trip Details
  • Sail Date: Sep 2019
  • Destination: Canada & New England

After witnessing how badly passengers were treated on the recent NCL Spririt Mystical Fjords Cruise, With an appalling 25% discount on a future cruise, it has become obvious NCL sees customers only as livestock.

Ship is old(2005), refurb in 2015.

Jewel class ships now look worn and dated. The lack of amenities compared with the newer Breakaway/Bliss class of ships is very evident. The Norwegian formula is easily summarized: nickel & dime the passengers with up charges,

and make food look appealing with cheap ingredients. They make a killing on beverages including bottled water, and use cheap Philippine /Indonesian labor wherever possible. It seems even their cruise directors are now cheap labor with incomprehensible English. The head chef is Indian, leading to baffling food items like chicken tandoori paninis!? All of the food is prepared by untrained cheap labor following a cook-by-numbers approach.

Food lost in translation. The soulless minions of profit have removed slightly more expensive items like butter and cream. Now witness the result: Omelettes cooked in oil “pan release”, ice cream with little cream, and cheese cake with little cream cheese. Pastries made with margarine and minimal filling, not worth the calories. Grilled cheese sandwiches which contain spongy bread and unmelted cheese. Veritable Frankenfood! Food lost in translation. Since they are not under any supervision, are we being fed trans fats, banned in first world counties?

A prior Canadian maritime cruise visited St John’s & Bay of Fundie - but our cruise had lopped off that additional leg (because it cost Norwegian port charges) and instead we were a captive audience, relentlessly upsold for 2 days at sea while they crept at 5 mph from Halifax to Portland .. a mere 100 miles. This cruise is now less of a tour of the Maritime provinces, and more of a floating bar & casino.

NCL entertainment was good! Particularly the company which staged Swing, Blazing Boots, and Get Down Tonight. Unfortunately the theater seats were mostly worn out and broken.

Sadly, the remaining experience is an exercise in appearance versus reality - assuming passengers can be fooled by something which looks good, even if it isn’t good. This isn’t good. It’s a sad commentary on the gullibility and dumbing-down and exploitability of most Americans.

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