I decided to keep this review to some of the highs and lows of the cruise. The cruise was extended two days due to the hurricane and two more days for free on a cruise ship was pretty nice. I stayed in an interior and the room was very well designed with a real chair to sit on in front of a little desk area--better than other lines I have been on. However, never again will I complain about a small shower, this one was amazingly small and on an angle. Thank goodness the shower head could be pulled off as a hand held shower so I could clean my entire body.

Staff: I booked this room as a solo and first time cruiser with MSC but got a status match to the gold level. That is what caused an almost disastrous problem. While my status match was being processed, some MSC employee saw my name as a past guest and put that customers voyager number and information on my account. The booking ended up with two people--Jane Doe from the US as a gold member and Jane Doe from Ireland as a silver member. Five phone calls and many hours on the phone later, a supervisor said it was fixed but she couldn't actually remove the Jane Doe from Ireland from my booking. When I checked in at the port, the employee came back with two cards--one silver and one gold. After a lengthy discussion with the supervisor, I was checked in. I got all the way to the gangplank when the security there scanned my card and said "NO", go back to check in. It turned out they checked in the wrong Jane Doe AND COULD NOT FIX IT. I had to board the ship as the wrong person!!!! Later that evening an employee on the ship was finally able to get my correct card and information in the system. Since I never legally boarded the ship, I was worried they would not let me back on at the first port but they did.

Calling customer service, my first two calls I was on hold 57 and 53 minutes. Read more