My party was 7 people, I booked 2 state rooms with balconies, we were part of a Family Wedding over 50 people booked, 19 cabins including suites, most on 9th and 10th deck, some lower decks as well. Cabins very small, states two queen or two full beds, its one queen and a pull out couch with a hard partially foam mattress. Had to ask for more comforters to add support for both rooms. Service was awful, our rooms were rarely made up before dinner still dirty all day. Dirty glasses were always left in our rooms. as we walked around the ship we kicked garbage as we walked, like empty cups in open deck areas, Lounge chairs all around ship where stacked and locked by 6/7 pm every day. We couldn't go to the pool to enjoy a night swim, or sit in the hot tub and relax, as they where closed by 10p. Not one staff member could answer your questions, they just simply replied "I don't Know". When you call guest services to add a soda package they advise you that all you need to do is go to any bar on the ship and they can add that for you. It took 2 days and 7 bartenders before i lost it and finally they added it. Like WtH? Was also told could add water package at any bar and that too was turning in to a production, Until I said no no no, I want your manager please. then what do you know, no manager needed a little bit of mumbling with another behind the bar in a foreign language and 30 minutes later water was delivered to our room and we tipped him too!

The food was not very good, there was not many choices at the buffet, same food everyday, going to the restaurants the service was awful. One restaurant was 24/7 and they were the best food on the ship. other then that food and service terrible, felt very unorganized while we were going on excursions and ports , very rushed not enough time for what the charge is on the islands. Staff was eh, there was a handful of amazing staff and they know who they are. Our Family is already planning another Cruise. One thing we know for sure is it will NOT be with NORWEGIAN NO WAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!