1. Home
  2. Cruise Reviews
  3. Navigator of the Seas
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor menu selection, average quality. No sides of vegetables ? 2 No room safe, asked at customer service (twice), eventually turned up after 3 days. It then stopped working on THREE ocassions, complained at Customer Service, response poor and no manager available, showed complete lack of interest. 3 Enquired about transfers from ship to hotel and transfer to airport following day arranged by Royal Caribbean, again not really interested in helping me and made a bland statement that it would be sorted on day of disembarkation. (total lack of information) 4 Main Dining Room - repetative menu with little change. 5 Disembarkation at Miami (total chaos), no help from RC staff on shore who did not have any information and even sent us to wrong bus pick up point. 6 We were intending to book another cruise on board but after several cruises with RC have now decided to try another cruise line.

Transatlantic Cruise

Navigator of the Seas Cruise Review by Rob223

1 person found this helpful
Trip Details
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below:

1 Chops Grille for lunch, poor menu selection, average quality. No sides of vegetables ?

2 No room safe, asked at customer service (twice), eventually turned up after 3 days. It then stopped working on THREE ocassions, complained at Customer Service, response poor and no manager available, showed complete lack of interest.

3 Enquired about transfers from ship to hotel and transfer to airport following day arranged by Royal Caribbean, again not really interested in helping me and made a bland statement that it would be sorted on day of disembarkation. (total lack of information)

4 Main Dining Room - repetative menu with little change.

5 Disembarkation at Miami (total chaos), no help from RC staff on shore who did not have any information and even sent us to wrong bus pick up point.

6 We were intending to book another cruise on board but after several cruises with RC have now decided to try another cruise line.
Rob223’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Royal Caribbean Navigator of the Seas price drops
250,000+ people have entered their email

Cabin Review

Cabin 7620
Average, showing signs of age and in need of modernisation.
  Navigator of the Seas Deck Plans