We chose this cruise because we liked the route and loved the price. The Emerald Sun is a visually stunning ship. Our cabin was well positioned and the panoramic windows were a great asset to have. The dining room and lounge were well laid out spaces and designed to encourage interaction between guests. The space at the front of the ship was an awesome place to watch the world go by.
Our Cruise Director, Jana, was cheerful, personable and extremely professional. She is the best Cruise Director we have ever seen. Activities were well planned and the tour guides used by Emerald were well-trained and very knowledgeable.
The only thing that could be improved was some small details in both the lounge and the dining room. The bar staff were at times slow to notice that guests need a drink. The piano player in the lounge at times played too loud for comfortable conversation to happen. The dining room staff occasionally reached across another person to set a plate down, even if there was room to go behind and serve the plate properly. These are small complaints and could be easily corrected with better training.
The trip interruption due to high water levels was handled with awesome efficiency and attention to detail. We stayed two nights in Vienna at the 5-star Bristol Hotel, located in the center of Vienna. We were within walking distance of so many historic sites we couldn't believe our good luck. None of our originally planned activities were compromised by this unexpected change in our itinerary.
Our trip couldn't have gone better.
The cabin was as advertised and the staff did an excellent job.