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This was my 5th Transatlantic. Transatlantic cruises are my husband & my favorite cruise. This was our 25 Royal Caribbean cruise but our first on Navigator of the Seas. We have been loyalist to RCCL..25 cruises on RCCL, 1 on Celebrity. We flew down the evening before and stayed at a Quality Inn with cruise port shuttle. Hotel was fair but shuttle was full and had no openings till 2pm, so we had to get cab ($20). We would not stay at this hotel again. Check in at pier went smoothly though lines were longer for Crown & Anchor upper tiers than for general boarding. We got right on Navigator and made our way to pool deck. Ship was lovely and clean. Not many crew greeting you when you boarded. Windjammer buffet opened (only 1side) at 11:30. It was crowded and food was okay. Not a great selection. Crew in Windjammer was welcoming and helpful. The girl greeting you was wonderful and continued to be every day. She greeted everyone with a giant smile, warm hello and "washy,washy". Sometimes she had fairy wings, a princess crown, she just loved her job and the passengers. Got in room at 1pm. Inside cabin on deck 7. Was what we expected. Plenty of storage, very clean. There was a hole on the cushion of the love seat. Our cabin steward Mike was friendly, efficient and very helpful. We asked for ice and it was there every morning & evening. He made great towel animals...just wish they were more often. The location was good and room was quiet (7355) The menu was mediocre. It was first time we went to specialty restaurant based on not liking any item on menu. While the dining menu left much to be desired, our servers were great. Emily & Susan were fun, warm, and made sure we enjoyed our meal. They also went out of their way to say hi if they saw us in main dining room or Windjammer for breakfast or lunch. We NEVER saw our head waiter. Not once even to introduce himself. Shame on him! Specialty restaurants Gianni's and Chops were very good...food delicious and service great. Cruise director was depressing...he seemed to hate being at sea and wanted everyone to feel the same. He never seemed to interact with passengers or staff unless it was staged. NO Lectures except on retirement or if ship was trying to sell something. No special things for all the time at sea. And often cruise compass had wrong times. Was very disappointed in lack of activities or lack of planning (ie Show 8:30, game 8:45, karaoke 9pm). His morning show was depressing and it was only him behind a desk. No birthday, anniversary shout outs, no What's in the box. Activities staff ran the gamut... Billie andJP were friendly, always said hi and were lots of fun. Another girl was mean and nasty. Production shows were good, entertainers (for most part were excellent), ice show was spectacular. Never saw officers. Captain did not attend top tier event (which was a first for us) Excursions offered were great but the organizing of them was horrible. The first port the excursion departures were so disorganized that it created a dangerous situation with people just herded in, hallways, stairs and elevators blocked. Worst experience I ever had on cruise. Also awful was customs on the ship. Cruise director had a schedule, promised it would only take 10 minutes...he was a little off it took 2 days and people were in line for long periods of time. Cruise director spent a lot of time apologizing and thanking everyone for their patience, When we asked why there was such chaos, we were told "we weren't expecting so many of you" or "there are a lot of you". They should have known that, they had a passenger list and a list of who bought excursions. Every port had very long lines getting off and getting back on ship. Very poor planning and very disorganized. Any cruise is better than no cruise BUT Royal Caribbean feel far short of their WOW on this transatlantic The excursions we went on were very good, especially Fatima. It was the disorganization that was so horrible We had the Windsor Castle and airport drop off for disembarking. The meeting place was too small and when we got off to get luggage, many found their luggage not out. After more than 1/2 hour they found missing luggage still on ship and brought it out (5 carts full). Just another example of the disorganization.

Disorganized Transatlantic

Navigator of the Seas Cruise Review by MommaMickey

12 people found this helpful
Trip Details
This was my 5th Transatlantic. Transatlantic cruises are my husband & my favorite cruise.

This was our 25 Royal Caribbean cruise but our first on Navigator of the Seas. We have been loyalist to RCCL..25 cruises on RCCL, 1 on Celebrity.

We flew down the evening before and stayed at a Quality Inn with cruise port shuttle. Hotel was fair but shuttle was full and had no openings till 2pm, so we had to get cab ($20). We would not stay at this hotel again.

Check in at pier went smoothly though lines were longer for Crown & Anchor upper tiers than for general boarding. We got right on Navigator and made our way to pool deck.

Ship was lovely and clean. Not many crew greeting you when you boarded.

Windjammer buffet opened (only 1side) at 11:30. It was crowded and food was okay. Not a great selection. Crew in Windjammer was welcoming and helpful. The girl greeting you was wonderful and continued to be every day. She greeted everyone with a giant smile, warm hello and "washy,washy". Sometimes she had fairy wings, a princess crown, she just loved her job and the passengers.

Got in room at 1pm. Inside cabin on deck 7. Was what we expected. Plenty of storage, very clean. There was a hole on the cushion of the love seat. Our cabin steward Mike was friendly, efficient and very helpful. We asked for ice and it was there every morning & evening. He made great towel animals...just wish they were more often.

The location was good and room was quiet (7355)

The menu was mediocre. It was first time we went to specialty restaurant based on not liking any item on menu. While the dining menu left much to be desired, our servers were great. Emily & Susan were fun, warm, and made sure we enjoyed our meal. They also went out of their way to say hi if they saw us in main dining room or Windjammer for breakfast or lunch. We NEVER saw our head waiter. Not once even to introduce himself. Shame on him!

Specialty restaurants Gianni's and Chops were very good...food delicious and service great.

Cruise director was depressing...he seemed to hate being at sea and wanted everyone to feel the same. He never seemed to interact with passengers or staff unless it was staged. NO Lectures except on retirement or if ship was trying to sell something. No special things for all the time at sea. And often cruise compass had wrong times. Was very disappointed in lack of activities or lack of planning (ie Show 8:30, game 8:45, karaoke 9pm). His morning show was depressing and it was only him behind a desk. No birthday, anniversary shout outs, no What's in the box. Activities staff ran the gamut... Billie andJP were friendly, always said hi and were lots of fun. Another girl was mean and nasty.

Production shows were good, entertainers (for most part were excellent), ice show was spectacular.

Never saw officers. Captain did not attend top tier event (which was a first for us)

Excursions offered were great but the organizing of them was horrible. The first port the excursion departures were so disorganized that it created a dangerous situation with people just herded in, hallways, stairs and elevators blocked. Worst experience I ever had on cruise.

Also awful was customs on the ship. Cruise director had a schedule, promised it would only take 10 minutes...he was a little off it took 2 days and people were in line for long periods of time.

Cruise director spent a lot of time apologizing and thanking everyone for their patience, When we asked why there was such chaos, we were told "we weren't expecting so many of you" or "there are a lot of you". They should have known that, they had a passenger list and a list of who bought excursions.

Every port had very long lines getting off and getting back on ship. Very poor planning and very disorganized.

Any cruise is better than no cruise BUT Royal Caribbean feel far short of their WOW on this transatlantic

The excursions we went on were very good, especially Fatima. It was the disorganization that was so horrible

We had the Windsor Castle and airport drop off for disembarking. The meeting place was too small and when we got off to get luggage, many found their luggage not out. After more than 1/2 hour they found missing luggage still on ship and brought it out (5 carts full). Just another example of the disorganization.
MommaMickey’s Full Rating Summary
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Cabin Review

Cabin 7355
Cabin was clean, had good storage and was very quiet. Was what we expected. We like inside cabins-they are like a cocoon for me.
  Navigator of the Seas Deck Plans

Port & Shore Excursion Reviews

  • Our Lady of Fatima Basilica
    Wonderful tour. Would do again and again. Wish we had taken time to plan better...we didn't utilize our time well.
    View All 3 Our Lady of Fatima Basilica Reviews
  • City Tour
    Tour was good but due to disorganization we got off ship much later than departure time. That lateness interfered with the churches we visited as Mass was being celebrated. If we didn't get late start, we could have toured the churches and tour would have been more complete. Lines to get back on ship after tour was very very long.
    View All 12,995 City Tour Reviews
  • Windsor Castle
    Wonderful saw so much in a short time. Was a great way to end our cruise before getting to airport.
    Castle is beautiful. Art is spectacular
    View All 9 Windsor Castle Reviews
  • Santiago de Compostela
    Stupendous tour/terrible guide. So much to see but our tour guide lost half of us and never gave us maps. We missed out on two of the four squares because of tour guide.
    Please do this tour though-just ask for map before you begin.
    View All 28 Santiago de Compostela Reviews