24 Marseille Romantic Cruise Reviews

If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
Sail Date September 2019
PROS: 1) Everything you had to pay for, Champagne Bar, Butcher’s Cut, Sushi resto, French Bistrot, 10/10, excellent food! Excellent service! 2) Brand New ship, quite modern. 3) Excellent itinerary, Malta, Messina, Marseille, you ... Read More
PROS: 1) Everything you had to pay for, Champagne Bar, Butcher’s Cut, Sushi resto, French Bistrot, 10/10, excellent food! Excellent service! 2) Brand New ship, quite modern. 3) Excellent itinerary, Malta, Messina, Marseille, you don’t stop there quite often. 4) Crowd of all ages, very sophisticated people to be around and make acquittances. 5) Easy registration at Marseille terminal. 6) Cirque du Soleil with the dinner, excellent! Magnifique! CONS: 1) Food very average, think Carnival. 2) Not very personalized approach, never heard the captain, never saw him, no chocolate on your pillow, even your excursion tickets weren’t delivered to the room. 3) Very crowded, and full of kids, a lot more than anticipated. No reserved adult pool, or reserved exterior smoking area. Very crowded buffet. 4) Cabin Stewart, very nice, but working alone. No ice in ice bucket, mini bar not automatically refilled, unless you requested it. No bathrobe. 5) NOISY, Many kids, many door slamming, no butlers around, no discipline. 6) Overall expansive. Read Less
Sail Date July 2019
I have cruised before, but my wife had not, and she was looking for "an over the top" experience". So I began searching for big ships doing the Mediterranean in November. MSC had a lot of ships and the Meraviglia is one ... Read More
I have cruised before, but my wife had not, and she was looking for "an over the top" experience". So I began searching for big ships doing the Mediterranean in November. MSC had a lot of ships and the Meraviglia is one of the top 10 largest ships afloat, very new, and the video was amazing. The reviews however, were anything but amazing. Like lukewarm and even negative reviews about our favorite restaurants, I have learned that most negative reviews are more about missed/too lofty expectations than reality. The biggest gripes about the Meraviglia seemed to be food and staff. Since the boat is so high tech and wondrously equipped, no one really complained about the ship. Sure enough, even our tablemates as well as others on board echoed the Cruise Critic complaints. They ranged from now having butter and iced tea (both free, readily available) to non English speaking staff who were "unfriendly". If your attitude is "I am the guest and I expect to be served", you will be disappointed. If you engage the staff with your own smile and understand they work 11 hours a day, even my first time cruising wife was amazed at how every waiter and staff person smiled back.....even when they had to say "no" (like when we were late for dinner and the gatekeeping waiter apologized saying he was not allowed to let anyone in past 7:45, so I asked him to ask for his captain, which he did, and of course, the captain, his boss, let us in). MSC offers the lowest prices afloat for the most interesting itineraries and the newest boats.....but unless you are traveling Yacht Club, you just cant expect white glove service--but you can expect politeness and cleanliness and entertainment and "service". And we got all of this and more. Dinner. We only ate at the standard Waves Restaurant. Three sittings, We were the second. The appetizers and desserts were great, the entrees, though varied were not as good and need improvement. Not to worry though because the astonishing buffet, open 20 hours a day, had stupendous selections of excellent food from simple salads, to homemade pizza, Halal and ethnic specialties, rotisserie *the roast veal carved to order was smashing), plus an on board mozzarella factory (you could see it being made) that ensured great caprese salads and more. And they changed the offerings every day! Housekeeping. In a word, perfect. No goofy doorknob hangers telling staff to clean up the room. Just press a button. Spotless. The Room. We opted for an admidships deck 12 interior cabin because my wife was worried about seasickness. The cabin was huge, with a queen plus bed, great pillows, lighting, etc And the bathroom has the best shower afloat in my experience with infinite hot water! And a blow dryer!. Staff. What a great group of waiters and support staff rom Central America to Ukraine and Africa. Just knocked themselves out to please! It surely helped that we engaged them instead of treating them like servants. Prices: For 5Euros we got any two items delivered free to our room. Drinks were 6Euros. The best ice cream and chocolate (made on the boat) were $1-3Euros. The coffee, water, tea, ice tea, etc. were all free at the buffet. So no complaints about the "extras" The experience: 32 elevators, four pools, an arcade full of shops, sky bars, full size basketball court, full size bowling alleys and a water slide that went OVER the edge of the ship, outstanding singing and dancing "Broadway" type shows and Swarovski glass staircases made onboard life hugely satisfying. The guests. Where were all the seniors? This was the first cruise I have ever been on where there were so many families, disabled people, young honeymooners, babies, kids, etc. from so many different countries. A true multi-cultural experience. Our table mates were from the Dominican Republic (an MD and his wife), honeymooners from Colombia, and a couple from Florida. A great itinerary and all of the above for $1300 for 7 nights? Yup, and we cant wait to go again! Read Less
Sail Date November 2018
I would like to start off by saying that this cruise was booked whilst on-board a previous MSC cruise in the year (Voyagers Club), therefore understandably chuffed with the already discounted trip/cabin/onboard credit ect. The ... Read More
I would like to start off by saying that this cruise was booked whilst on-board a previous MSC cruise in the year (Voyagers Club), therefore understandably chuffed with the already discounted trip/cabin/onboard credit ect. The Meraviglia is huge, well planned out and therefore should provide any passenger with a pleasant experience, over the duration of the holiday not once did I see an unclean part of the ship nor did I have reason to complain about the facilities. Travelling with my wife it is fair to say that we know what we want from a holiday and can easily compare the Meraviglia to past MSC holidays! DO NOT DO THIS ! this is where we learned very quickly that this trip is going to be different in many ways. If you are willing to sail away and embrace the new you will have an excellent time..... If you natter on to your newly found friends at dinner about your last cruise and think that that the waiters will have time for you then you will probably have a terrible time... > forget that honeymoon cruise in the Caribbean or that time that you took the kids away on a cruise where you found all the fun to be had at sea! It is very hard to repeat the same experiences, my thoughts below are reasons why I state this....... 1. Technology, your granny will hate it but get used to it as the MSC is top class with scrolling information boards at every lift point (much like scrolling on a mobile phone), scan your card or wristband at the terminal to get a map, book dinner of to simply check on tonight's shows. In room TV info is just amazing with on demand movies, news, safety info and future cruising info 2. Cleanliness - Its clean and tidy, almost OCD level so don't mess up the ship or your room for that matter as your cabin man/woman will notice. 3. Entertainment - Excellent but you'll need deep wallets to get rid of the kids for an hr, 100 euros will get a arcade pass to the flight simulator and F1 car simulator and similar, the water park and high ropes are FREE though so just make sure you use this facility. 4. Adult entertainment - Cirque du soleil, I didn't know what this was at the time but just book and see the show before you board to avoid disappointment, most easily the best show that you will witness on water. SONAR was so so cool. 5. Dining, Expect busy waiters and long wait times at the bar the STAFF versus PASSENGERS ration is miss managed, the only way to have a nice little chat to staff would be the Anchor pub, and that'll be because they know that mainly English passengers go there. Strongbow will be part of your drinks package if you have it. 6. Meeting friends - Not likely, If you are really lucky to keep in touch with your allocated dinner guests and make a point of meeting up or suggesting paring up on land to do some shore excursions then maybe you will> my experiences when even trying to strike up a conversation with others are that the ship is so so big why bother as I wont see you again for the rest of the cruise, even at the voyagers exclusive party and meet the captain it was like being in the middle of a busy shopping mall surrounded by (yes like minded) strangers. Summary - I had an excellent time with my wife and can say that the ship itself is amazing and takes all week to discover each and every facility, MSC have some nice touches, ill try not to spoil all of the quirky tricks that make you feel good about being on holiday but here are two (x2) must have experiences.... A. Get up before six (6am) and walk under the dome (dome show) to see the sky and hear the morning birdsong. B. Be up on deck (poolside) when sailing away from ports to experience Andrea Bocelli's TIME TO SAY GOODBYE song (the younger cruisers will be more familiar with the film step brothers - either way its a nice touch) .......If this is your first cruise I would consider starting with other smaller ships within MSC's fleet before you go big time. Whatever you decide or if you have already booked you will have a nice trip so make the most of it and put in a little effort with others- you'll be grateful when staff remember you for the right reasons and not just because you were complaining at reception- have fun guys. Mr Lee Read Less
Sail Date November 2018
I am a cruiser of significant experience. I have sailed many days on Crystal, as well as having sailed on Seabourn, Holland America Line, Azamara Club Cruises, Norwegian Cruise Line, P&O Cruises, Royal Caribbean, Princess as well as ... Read More
I am a cruiser of significant experience. I have sailed many days on Crystal, as well as having sailed on Seabourn, Holland America Line, Azamara Club Cruises, Norwegian Cruise Line, P&O Cruises, Royal Caribbean, Princess as well as the now defunct Transocean Tours' MS Marco Polo and Voyages of Discovery's much missed MV Discovery. I have sailed multiple times in the Mediterranean and Caribbean, as well as the Northwest Passage, Antarctica, South America, Asia, Alaska, Norway and the Baltics. Whenever I do a review, I review the ship against what it A) is pertaining to be, and B) value versus the price paid. In this sense, a Crystal cruise may not receive five stars if the voyage did not meet my high expectations, whilst a 3 night Norwegian Cruise Line voyage may rate higher if my substantially lower expectations were exceeded. In my opinion, the MSC Yacht Club product is the best value in luxury cruising. My wife and I are in our mid 20s, and we appreciated the fact that we had our own enclave aboard, where the crew quickly learnt our names and favourite drinks, but could at will descend into the melee of a mega-ship filled with energy, music, song and dance. The Yacht Club was in essence a haven (pun unintended), a quite, relaxing area, approximately the size of one the older Seabourn triplets, where it was easy to meet passengers and make friends, in a fashion that is usually impossible aboard a ship carrying several thousand passengers. One could then go and enjoy the entertainment and options available on the ship with said friends. The entertainment was of high quality, especially the Cirque de Soleil show. Every night a production show was presented, of which one can get tired of quite quickly, but they were of similar quality to shows I have seen on other mass-market lines. The overall ambiance of the vessel was international, which is something we really enjoyed about MSC, and the Meravilliga's interiors where nothing short of stunning. We did not try any eateries besides the Yacht Club restaurant and the buffet, so cannot comment on the quality of food in the rest of the ship. In the Yacht Club, the pantry always had food available, the drinks where of reasonable quality and weather permitting there was a barbecue or buffet available on the open private decks. The MSC Yacht Club restaurant offered food of a reasonable to high quality, with service that was great if not perfect, missing the finesse of service found on dedicated luxury lines. The butler aboard the Yacht Club was more of a room attendant, although you could always count on the ones serving in the Yacht Club lounge, for all intents a private observation lounge at the forward-most point of the vessel's superstructure. Lines where never a problem as we had dedicated lifts which we could override to give Yacht Club passengers express service, and the butlers where always at hand to walk you out or back on to the ship, skipping the sometimes substantial ques. In a similar fashion, after a very hectic day trying to get to the ship (trains on strike, taking a bus, taxis on strike, having to take several busses, etc.) the glasses of sparkling wine and welcome of the YC crew made our embarkation perfect. I can happily recommend the Meraviglia if you are a guest seeking a large cruise-ship experience in an international environment, with a value-driven luxury product, and for this value are willing to give up the extra refinements and finesse found on 'true' luxury lines. I am sure we will be sailing aboard an MSC vessel in the Yacht Club in the future. Read Less
Sail Date November 2018
We chose this for our honeymoon. Our group includes our 80 year old mothers. I’m struck by the sheer overcrowded, impersonal, iPad and upsell-driven process we are a part of. Food areas and common areas are ridiculously overcrowded, ... Read More
We chose this for our honeymoon. Our group includes our 80 year old mothers. I’m struck by the sheer overcrowded, impersonal, iPad and upsell-driven process we are a part of. Food areas and common areas are ridiculously overcrowded, no seating available and long queues for lukewarm and very ordinary food-we cruise a lot, this is way below par on many levels. The ship itself is impressive, and I’m sure few would deny this, the experience though is far from relaxing. Cabins small, we have a balcony cabin with the Aurea package, TV impossible to see from the bed, we have no sofa, nor mirror in our cabin (bar the bathroom). I believe we have seen our cabin attendant once. We found that the staff are undertrained in general, they work too many hours and are tired and overstretched as they have traded opulence of ship and taken away any form of personal experience, just doesn’t feel special in any way and it’s a fight to get service-I requested a tray to carry food to my mother who is disabled, and was told to make several trips with plates instead, each time fighting my way back through infeasible crowds. Not a patch on other similar priced cruise experiences I’ve had. Read Less
Sail Date October 2018
We chose this cruise, because we have travel with Viking before, we did the Danube Budapest to Bucharest, and we enjoy it very much, this time we one.. We love the history, the towns we visit were very interested, the Tour guide were ... Read More
We chose this cruise, because we have travel with Viking before, we did the Danube Budapest to Bucharest, and we enjoy it very much, this time we one.. We love the history, the towns we visit were very interested, the Tour guide were great, except we have one that did not speak very good English. but it was ok.. Avignon, we enjoy the Palace of the Popes, and the other towns as well , the tour guide were very informative. We were sorry we did not bring a good pair of shoes, due to the stone they use to build the streets. roads. we wish we had more bus tours. The ship was great, food was ok, no much variety, the cheft need it a little more creativity. to mix with the meat. Also we did not like that dinner was so late in the evening. we went to bed with a full belly, Entertaiment was ok, we would have like when they, more culture , ones. Read Less
Sail Date July 2018
We have been Celebrity loyalists (with one Oceania cruise as well), but a Crystal cruise was on my bucket list, so when Crystal offered a sale and the itinerary was appealing, I jumped on it. My husband was skeptical—how could it be ... Read More
We have been Celebrity loyalists (with one Oceania cruise as well), but a Crystal cruise was on my bucket list, so when Crystal offered a sale and the itinerary was appealing, I jumped on it. My husband was skeptical—how could it be worth more than twice what we usually pay for a cruise? Now we know. This was everything I hoped it would be. We always build in an extra day in our flight plans, and it was a good thing we did; our flight from Newark was about ten hours late getting into Marseille. We missed the day of exploring marseille, but didn’t miss the ship. Embarkation at the pier was slower than I expected (we waited maybe 20 minutes to board) but check-in on the ship was quick and easy. After a nice lunch on the aft deck, we went to our cabin a little past 2:00 and were surprised to find our luggage already delivered and on the bed ready for unpacking. Just the first of many instances of superior service. The two areas in which Crystal excels, inour opinion, are service and food. Service was impeccable: our sommelier was the best we’ve ever encountered; our wait team in the dining room was first class; our room steward was great; and every staff person was friendly and helpful. We ordered room service a few times, and were impressed by how timely and gracious the service was. (Love the fact that the coffee table is raised to dining table height and set elegantly even for breakfast.). The food on Serenity was the best we’ve experienced on any ship. The main dining room offerings were varied and consistently excellent; we enjoyed breakfast and lunch dishes at the Lido cafe; but our favorite place for lunch was the grill. Best cheeseburgers ever, according to my husband, and I appreciate the fact that they have a variety of burgers, including salmon and a really tasty veggie burger. We tried both specialty restaurants, which were good but not as good as the main dining room, in our opinion. Oceania may claim to be the foodie line, but we rate Crystal highest in that category. One of the main reasons we like to cruise is that it gives us a chance to dance every night. Serenity has the largest dance floor and nicest dance venue in the Palm Court of any ship we’ve been on. The dance quartet is great; they play exactly the music dancers want to hear. The dance instructors did a wonderful job with dance lessons on sea days. Because we were always in Palm Court, we didn’t experience any of the shows, so can’t comment on those. We did enjoy trivia on sea days and wished they had it more often, and we enjoyed the world affairs speaker. The ambiance of the ship is one of quiet elegance and casual refinement. Fellow passengers are well-traveled, though many we talked to were, like us, on their first Crystal cruise. Guests are better dressed than on the other ships we’ve sailed (a welcome change from the increasingly casual, even sloppy “fashion” that seems ubiquitous these days). We saw no sign that the ship needs to be refurbished, though it is scheduled to be this year. With the exception of Barcelona, the ports on the itinerary were new to us, and we enjoyed all of them. We would have liked longer stops in Gibraltar and Guernsey, which were only half days. We didn’t take any ship excursions, preferring to explore on our own. In all, this was a bucket list cruise worthy of the designation. I only wish we were able to sail on Crystal every year. Read Less
Sail Date May 2018
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and ... Read More
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and dancing at the pool area....some scheduledscheduled activities didnt even take place...the entertainmet staff is not engaging enough... The casino system is very bad with the ticket system ...one would think that money would be loaded onto your card..and like myself who was could unaware lost 60 euros cause i didnt print a ticket....and the casino couldn't even tell me who then took the ticket out of the machine ...I'm sure the casino staff are very aware of this over site and has collected many unclaimed tickets for them selfs...this ship is just about marketing on board to make me money off passsagers and less worried about the passengers enjoyment....the rule that all passangers sharing the all inclusive drinks package is a total indecation of this...my cabin partner was not a drinker so why do both need to make the purchase, I find that totaly unaceptable and gready of MSC to make more money... .other than that the ship itself is very good and the food is great.....and the lack of staff understandings English is not a good thing Read Less
Sail Date April 2018
Embarkation in Genoa started off as a nightmare. It was disorganised, none of the staff knew where we had to go and the signage was very confusing. No sign of the Yacht Club tent until we finally got directions from a staff member who ... Read More
Embarkation in Genoa started off as a nightmare. It was disorganised, none of the staff knew where we had to go and the signage was very confusing. No sign of the Yacht Club tent until we finally got directions from a staff member who actually knew where the Yacht Club check in was. With suitcases, this was very stressful not helped by the fact that 2 ships were in at the same time. Our new butler, Maksim, was amazing. He was there if you needed him but left you alone if you didnt want anything. He was friendly and professional and always had time for a chat. Butlers tend to provide room service but they also serve in the Top Sail lounge and the One Pool Deck this gives a continuity of service as they know how you like drinks, etc. There are 3 places in the Yacht Club where you could get food (apart from room service) the One Pool Deck, the Top Sail lounge and the restaurant. You could also book in to one of the speciality restaurants although we didnt do this as the food was so good in the Yacht Club. Main buffet: We ate in the main buffet twice and we had no problem getting a seat. The button on each table to ask for drinks was a really nice touch and the service was quick and friendly. Food here was nice although there were some strange combinations of food which made it difficult to have a complete meal. However, you could get burgers, hot dogs and pizza here. Yacht Club One Pool Deck: Here you could have casual breakfast, lunch and afternoon snacks. We had roast beef, chicken parmigiana and salmon amongst others and the food was generally good but was sometimes a bit lukewarm. This place is great if the weather was good but you couldnt eat up here if it was cold. You also had a full range of drinks including some very nice wines such as Chablis and Pinot Grigio. Top Sail lounge: There was a small buffet of cold snacks such as sandwiches, cakes and nuts. You could also get sushi here and they had canapes before dinner. You could also take high tea here between 4-5pm where you had a 3 tier cake and sandwich stand with a selection of sandwiches, cakes and scones with jam and real clotted cream. If you wanted any other sandwiches, you only needed to ask and they would get you some. They also had a selection of loose leaf teas which were served from the trolley. A very civilised experience. Yacht Club Restaurant: This was open for breakfast, lunch and dinner. The first night was really good and Ajay was efficient. However, the second night started out as a disaster, so much so that we tried to walk out. It took an age for the menus to arrive, we didnt get any drinks and the waiter couldnt understand what we wanted. When we walked out, we were stopped by the Restaurant Supervisor Massimo who was very concerned and persuaded us to stay. He seated us in another section of the restaurant and our new waiter, Miljan, was amazing. He served us for the rest of our cruise and we didnt want for anything. He got to know what wines we liked and recommended some new ones which were good to try. He also tailored the dishes and had a really good sense of humour. He knew how to tailor the service based on our personality and attitude. We never had an issue getting a table bar one night (tables were available but not in Miljans section) so we were asked to go to the Top Sail lounge and Massimo came to collect us as soon as a table was ready. He generally got us the same table every night which was nice. Joyce, the Assistant Waiter, was also really good remembering that we liked still water and what type of bread we generally like. Miljan and Massimo really made our cruise special and we were quite emotional when we left the last night. Massimo also organised an anniversary meal for us with a specially cooked dish and a bottle of champagne. The entertainment on board ranged from dire to quite good. It seemed that MSC has spent all the money on Cirque du Soleil on board and not had much left for the other entertainment. We did not go to see Cirque du Soleil as it is not our cup of tea but there were spaces available every night for the shows for both the meal and drink options. Highlights: Yacht Club and the Meraviglia itself is amazing Always loungers available even on the main decks (never busy on the One Deck even on sea days) Service was impeccable Food was of a very good standard with some great wines recommended The butler service was amazing including getting on and off the ship The button on the buffet tables to get a drink worked really well Concierge and room service were excellent Loved the pillow menu. Read Less
Sail Date April 2018
We booked an aft cabin and the view and experience added greatly to the our enjoyment of the ship. Most importantly, take some time to plan you port excursions and learn about the vessel. You should know all about the Epic - before - you ... Read More
We booked an aft cabin and the view and experience added greatly to the our enjoyment of the ship. Most importantly, take some time to plan you port excursions and learn about the vessel. You should know all about the Epic - before - you get on board. There is so much to do and see you should take the time to plan. I would say I gave the planning phase about 20 hours before we boarded. It made our journey effortless. We were on the cruise rather than figuring out what we wanted to do. Best tip I can give. We ate at La Cucina, Le Bistro, and Teppenyaki. All excellent and a nice break from the buffet. I am in the habit of tipping the Maitre'd of the dining hall. It will help you get the best possible dining experience. You will have aave a great time on this vessel. It is huge, but it never felt impersonal. Read Less
Sail Date September 2017
We had never previously cruised with MSC (had always been with Royal Caribbean), but we were not disappointed. We sailed as part of the Yacht Club and after a busy, very hectic year it was exactly what we needed and wanted. Our check in ... Read More
We had never previously cruised with MSC (had always been with Royal Caribbean), but we were not disappointed. We sailed as part of the Yacht Club and after a busy, very hectic year it was exactly what we needed and wanted. Our check in couldn't have gone any smoother and we were accompanied through the entire process directly to the concierge desk on our floor. The meals the entire week were delicious and our waiter quickly came to know our culinary likes and dislikes. We ate like kings. The pool deck was relaxing, quiet, had spectacular views when we were in port and always had food available when we had the munchies. Rarely was there more than 3-4 people in the pool, in fact, many times were were all alone in the pool. We participated in 3 shore excursions organized by MSC and they were well organized and informative. Our only suggestion would be to extend the excursions a little longer as we were always back to the ship well in advance of our leaving time and it would have been great to spend a little longer in port. We ventured around the entire ship, participating the the 'white (clothes)' night, the Caribbean Party and seeing all the shows in the Broadway Theatre that were offered, they were fantastic. Cirque du Soleil was awesome and we even spent some time in the casino and had a blast. The crew was very accommodating and NEVER did we have any issue with anyone, they couldn't have been more helpful. Our disembarkation was quick and completely painless. We had an amazing vacation and would highly recommend the MSC Meravigila. We have already started recruiting friends to go back with us next time. We can't wait! Read Less
Sail Date July 2017
I am from Maryland, USA and my wife and I wanted to celebrate our 25 year anniversary in style. You definitely want to get the upgraded suite, we were in room 12226 at rear of ship but on right side. Sun rises were excellent. The room ... Read More
I am from Maryland, USA and my wife and I wanted to celebrate our 25 year anniversary in style. You definitely want to get the upgraded suite, we were in room 12226 at rear of ship but on right side. Sun rises were excellent. The room was so large more than 200 SF! With a walk in closet bigger than ours at home. My wife Anita is so jeolous and wants a bigger closet now! LOL. There are people that like to take your spot inline, but in front of you, take your pool chair, etc. But if you stick up, speak up, and tell them no, they will back down. I had a guy butt up to the front of the line to see the host at the registration desk and I told him, that I had been waiting for over 10 minutes and to go to the back of the line. I had a guy steal my pool lounge chair while my wife and I walked around the ship for like 15 minutes. When I got back to my chair I noticed that my towel had been move over to my wife's chair and my chair was slid over to another group. I confronted the gentleman and he said he was sorry and was willing to give me back my chair but I just told him no thank you. Just stick to your guns and you will be fine. We loved the shows, The Vatican, all the churches, I spend $750 upfront on excursions for my wife and me, the first excursion was in Geno and it was the open bus one (it was terrible, the driver flew through the tour, the bus was old, the earpiece plugs into the bus and is not clear to hear, waste of money (But the Aquarium is a must! Unbelievable aquarium, (we have an aquarium in downtown Baltimore but this one has to be four times as large!) etc.. Definitely want to get the drink package, you can not afford not to! And buy it now. Do not wait to get the drink package, on the ship, they hit you up for 15% gratuity and people were trying to fill bottles with water from the dining room. Come on, people it cost money to go on vacation, spent and stop being so cheap!!! The food is not as good as Royal Caribbean. There is no assigned seating but there is assigned dining hall for your cabin and only two seating times available. So I suggest getting the Flex time package where you can go to dinner anytime between 7 PM and 10 PM. Also if you do not feel like eating at the restaurant hall, they only have one other location to eat at and that cost money called Tex Mex restaurant. It costs roughly $20 to $55 euros (for two people total) to get a decent meal there. Oh and the per deim per day per person for gratuity is added automatically to the bill but it is not $7 euros it is now $10 euros! As least for my room! The food was not spectacular. Wife and I got a tour of the spa and fitness center and we both got a free message with our package so I gave my wife both of them. The spa has spectacular views from the front of the ship on 15th floor. We got in the hot tub and it was crouded, the pool temperature on May 23rd 2017 was cool. Felt like 65 degrees. Wife and I do not have kids but the cruise did not have that many kids thank God. Read Less
Sail Date May 2017
We chose the French Provence cruise because we wanted to explore southern France and end it in Paris. Every port gave us an opportunity to see the cities and villages of France. While giving a wonderful place to return to on board the ... Read More
We chose the French Provence cruise because we wanted to explore southern France and end it in Paris. Every port gave us an opportunity to see the cities and villages of France. While giving a wonderful place to return to on board the ship. The rooms were very comfortable and the cuisine was delicious. Entertainment was entertaining. The pianist was very good. All of the staff was friendly and helpful with whatever was needed. We travel with our malienial daughter and she thoroughly enjoyed the river cruise up the Rhone and Saone. She really enjoyed the food and drinks provided by Viking. And the cuisine was geared to give everyone a taste of France. The smaller size ship gives a more intimate feeling and enables the guests to mist and mingle. She found the cruise very enriching and would definitely cruise with Viking in the further, saying it is not just a cruise for older people. Read Less
Sail Date April 2017
We were intrigued by the combination ability on this particular cruise. We wanted to see a lot of France and so we started on the Heimdal on the Rhone but after that week was over we took the high speed train to Paris and joined the ... Read More
We were intrigued by the combination ability on this particular cruise. We wanted to see a lot of France and so we started on the Heimdal on the Rhone but after that week was over we took the high speed train to Paris and joined the Viking Rinda for a second week, this time on the Seine. Both were excellent. Our cabin was lovely and comfortable and even the weather co-operated (both cruises) and we were able to sit out on our verandah and relax when we didn't feel like going up to the upper deck and join the masses. The food, service, crew, etc are top notch. And so many "extras" are included so we didn't feel nickel & dimed to death like on all the ocean cruises (big ships) we've been on. Loved it! This was our 4th & 5th cruise with Viking River Cruises and it won't be our last. We've also been on one of Viking's ocean cruises and won't go back to the "big" ships after such a lovely inclusive and intimate trip. Read Less
Sail Date March 2017
(This will be a long review since I promise myself that I will leave a good detailed review just so people know what they are missing.) We are a couple in our 30's and 40's, no kids. We travel a lot but never been in a cruise ... Read More
(This will be a long review since I promise myself that I will leave a good detailed review just so people know what they are missing.) We are a couple in our 30's and 40's, no kids. We travel a lot but never been in a cruise vacation.We decided to take this cruise because of the rate, schedule, cities that are covered and port of embarkation which is at Marseilles. We purchased the package because of the rate which is really a good deal during that time without reading reviews from other customers. After reading all these reviews, it really made me feel that it's going to be a bad vacation. Complains from food, water, service, over pricing in everything and even the program which some said it's just average. My expectations are really low to the point that I was not excited for this trip. I'll start my review with embarkation, it was easy and fast. We made a mistake not coming early because we thought its like a flight that after check-in, you will be going to the gate and waiting for boarding. But big mistake. After leaving your luggage and check-in, you will go directly to your room and your card is just waiting for you on the bed. You can enjoy all the services that are available as soon as you have this card (only if you already made a prepayment package, which we did. We bought our drink package so that we can just drink and never think of how much are we spending already.) If not, register your credit card before purchasing, which is super easy. The ship is gorgeous. It looks new and every inch of it is very clean. As soon as I got inside, I was regretting already that we only took 7days. It was alive with colors and music. It's huge and everyone inside are having fun with drinks and activities. Breakfast has two areas, international and Italian. On our first breakfast we went to international, there was a long queue outside the restaurant. We waited for at least 15minutes before getting seated. They serve hot meals here which I advise to go to if you like eggs and sausages. On our following breakfast, we decided to go to the Italian. I find it more relaxing and there are a lot of options but yup of course, no eggs. We tried the breakfast room service one time because we had to leave early for Rome and I find it very simple, not so much options. We tried lunch only once because we always eat out when we are on dock. Lunch is buffet, food is okay lot's of options but it's like a market. So get ready to fall in line and rubbing elbows with other guests. Dinner is seated. I really like the idea. Food is great when its like a special night but average when its just a normal day in the boat. Food and drink are served right on time. We always anticipate watching the spectacle before our dinner at 9pm. I find the singers and dancers amazing. Top notch talents. They even had an opera singer which was really good. Different program each night so you always have something to look forward to. I didn't like the comedy guy but my husband like him, so maybe it varies. There were activities from 8am until late night. They never ran out of things to do. I like the most was the white party, gala night and Italian night. I was amazed that people were dress to impress. My advise for future costa female clients: bring long gowns, heels, make up. And for guys, bring your suits! You will feel left out if you don't. Plus it's really nice to dress up. Service is excellent. Drinks are served fast. Servers are pleasant. We paid 25euro/day for our drink package and it was an amazing deal. Coffee is served during breakfast but this is just regular one. If you like espresso and cappucino better get the drink package. There are juices at the buffet area but if you like smoothies or virgin cocktails better get the drink package. If you like wine with your every meal then get the drink package. If you missed buying one before embarkation, they sell it there for the same price. But there was a loop hole with the drink package, you can order water by the glass but you cannot order a bottle of water. It's extra charge or you can buy the premium drink package which is around 40euro/day or buy the water package. It was funny that I was expecting this type of things might happen, but it didn't matter. You can actually buy water from outside and bring it to your cabin. We tried and I can say that you really can. Regarding excursions. I saw complains that its very expensive. Well this is true, but i think it's just the same with other cruises and even 5 stars hotels. So, if you are in a budget just go do it on your own. It's a bit of walk to take buses or trains but it's cheaper. We didn't had a problem getting out of the port or even getting back but we researched well before our trip. It was an amazing experience. We would go back for sure and we already told our friends about it. Actually one of our friend already went with his wife for the 12 days mediterranean cruise, and we just have the same experience. Read Less
Sail Date January 2017
While holiday int in Europe for our 30th wedding anniversary, we chose a shorter cruise to gauge how we feel about cruising in general, this being our first one. We also wanted to pack in as many ports as possible and we only spent one ... Read More
While holiday int in Europe for our 30th wedding anniversary, we chose a shorter cruise to gauge how we feel about cruising in general, this being our first one. We also wanted to pack in as many ports as possible and we only spent one full day at sea which bored us. The food, service and cleanliness of the ship was great. We felt cheated being sold a beverage package for only meal times which meant if we wanted to drink at other times, we had to pay. We were sold this at the port before embarking on the ship and later found out that we could have bought separate water, coffee, alcohol or soft drink packages which would have cost us one third of what we paid. Also as I am not a drinker, I had to buy the same package as my husband just to get water and soft drinks! (Obviously they think I would have drunk my husband's alcohol as it was unlimited during meal times) The other major gripe was all the packs of children roaming and running around the ship without parental supervision. These children were allowed into the bars at night and took over all the seating and dance floor so we missed out on dancing as well. Parents were even taking babies around in prams in the bar/lounge areas. It really needed to have some dedicated adult only areas. We both have a European background and are euro citizens as well.. We understand the European attitude to full inclusion of families but this was ridiculous. There was no where to get away from them and I was told by a very smart alec 8 year old that we had taken his and his friends seats while they were dancing! MSC needs to make sure parents monitor and take responsibility for their children and provide adult only relief to its other passengers. Read Less
Sail Date August 2016
Well what can I say on the outside things look good but far from it on the inside We booked a week around the med first thing I get sold full drinks package for 200€ each spa package160€ do not buy either its a con. Drinks I was ... Read More
Well what can I say on the outside things look good but far from it on the inside We booked a week around the med first thing I get sold full drinks package for 200€ each spa package160€ do not buy either its a con. Drinks I was waiting constantly at the bar to be served one time 45mins they go slow when the know your on package The spa you can never get in and drinks finish at 6 so again they don't tell you that. The food at night was terrible staff don't care waiting 3 hrs one night for four course meal 3 dishes was cold I complained but nothing came of it trying to get a drink with meal well good luck if you want two drinks Tv in room not working cabin 8062 told reception 3 days never fixed The only good food I had was when I left the ship or in pizza bar on deck 5 but you have to pay for that. There is lots more I could say but wasting my time ruined my holiday to be honest was a mess and little to know organisation my first and last cruise with Costa Read Less
Sail Date August 2016
This was our 30th cruise and 3rd on MSC. We like MSC, but it is definitely a little behind some of its competition. You really need to know what you are getting into the ships are not like travelling on American, British or Scandinavian ... Read More
This was our 30th cruise and 3rd on MSC. We like MSC, but it is definitely a little behind some of its competition. You really need to know what you are getting into the ships are not like travelling on American, British or Scandinavian Lines. But MSC van be a lot of fun due to the chance to meet a lot of non-North Americans, with great itineraries at very reasonable prices, especially if you have kids under 12. We chose this trip because it was a good deal (about $450 for a 6 day cruise inside cabin, about $100/day for a balcony) with an amazing itinerary that included a new interesting (and sometimes unusual) port every day, including Marseille, Genoa, Corsica. Palma de Mallorca and Barcelona. I would say the ships passengers were 40% Italian, 35% French, 15% Spanish, 5% British, 4% other and less than 1% American. This has been pretty much the mix on all the Mediterranean MSC cruises we have been on. The itinerary is unusual in that passengers can embark this 6 day cruise at any of the 5 ports, as long as they stay the whole 5 days. This gives this cruising group more the feel of fairy travelers than co-travelling companions, since people come and go every day. Like all European ships, the crowd is younger (average age 40, though there all ages from 1 to 100 are well represented), so it definitely doesn't feel like a nursing home. We embarked in Marseille and were annoyed to find that, after a grueling 24 -hour flight the boarding would only be after 3 pm. Many ships say this but usually let you board at 11. On MSC, no matter what time you arrive they don't take your luggage till 1pm, then you sit in a big ugly uncomfortable room waiting for several hours to board. This ship is quite plain compared to ships you are used to from Carnival, Royal Caribbean or Princess. The walls are all plain and there are no fancy chandeliers and no art. Some might call it understated elegance, but that would probably be a stretch. Speaking of stretch, the ship was lengthened at its last refurbishment and we were in one of the nice new cabins in the middle section. The cabin was spotlessly clean and cozy, but at 110 square feet, was the smallest cruise ship cabin we have ever been in. The bathroom had the usual tiny shower but with excellent water pressure and very good appliances. No outlet was available in the bathroom. The toilet was quieter than on most ships. The cabin staff often forgot to refill the soap and Kleenex dispensers and the products were of just ok quality. No robes were offered. Although we had a minibar, we were never given a key. An ice bucket was in the room, but no one (including the cabin staff) seemed to know where to get ice. It was nice that they upgraded us for free from an inside to an obstructed view outside cabin but the view (unlike on Princess or HAL ObsView cabins) was 99% lifeboat. Somewhat annoying that the entire middle of the 7th floor is closed off and accessible only to crew due to the Medical Center strangely being place there. Lots of kids present, even though it was not spring break in any of the countries the passengers came from, as MSC offers free fair for kids travelling with parents. When we finally boarded at 4 pm, the only food option available was hamburgers or pizza and we were starving from waiting to board all day. Dozens of "supervisors" stand around while one lone guy tries to make and serve 30 pizzas per hour in the pizza restaurant. Why can't some of the folks standing around be cross-trained to help him out so we don't have to wait 40 minutes for a pizza at 4pm when everything else is closed? We also were told we needed to vacate our room by 7am on disembarkation day, when we were not even allowed to leave the ship until 10:30 pm. Fortunately, since we only had hand luggage, we were able to sneak out. Unlike other Americans, however, we found many of the staff charming, and the entertainment (especially the high quality shows), top notch. They are a cross between Cirque De Soleil and Broadway, and if you like those venues, you will probably love the MSC shows. Nice that the actors come out in costume to mingle with the audience after the show. Since the ship is so multi-lingual, there are almost no adult activities, but it was nice not to be relentlessly hounded to play bingo, etc. The internet was above average and reasonably priced. The Israeli security staff was great. The itinerary was great and we loved being in a new, relatively less-frequented port of call each day. The pier is Marseille is very fair from town and is the only so, so dreary port on this otherwise excellent cruise. Palma, Genoa, Corsica and Barcelona are all wonderful day ports and most had fantastic free walking tours available (not from the Cruise Ship). Skip the cruise ships overpriced shuttle service in each port and take a taxi or the public bus. Read Cruise critic for fun things to do without overpaying for mediocre ship shore excursions, though MSC's trip to the Drach Caves in Palma is highly rated and is hard to do on your own. I will go again with MSC, but it has to be a great itinerary and less than $75 a day, which can be hard to do with other cruise lines. Read Less
Sail Date April 2016
Oh goodness - where to begin. The ship was called the Costa Magica - but it SHOULD have been named the Costa MagiCANT. They just can't do anything - full stop. Let's go through this 'magical' experience one issue at ... Read More
Oh goodness - where to begin. The ship was called the Costa Magica - but it SHOULD have been named the Costa MagiCANT. They just can't do anything - full stop. Let's go through this 'magical' experience one issue at a time. SHIP: The ship is old, dated, dirty, and in need of a serious overhaul. And when I say serious, I mean SERIOUS. The decor is like something out of my grandmother's sitting room in the early 80's. Common area carpets were dirty and worn as was most of the seating in the common areas. Don't even get me started on the poolside areas. Deck chairs have seen better days. Most of the deck chairs were covered in soot. Yes - that's right - soot. No matter where you were on the ship, soot would get on to the deck chairs - especially those on the upper decks. They were covered in the stuff. So of course you needed more than one towel to make sure you didn't get soot on yourself when you sat on the deck chair. Now, most cruise lines don't have enough deck chairs for the amount of guests on the ship. That's always an issue even for the best lines in the world - so you can imagine what it was like for a cruise line of Costa standard - (read - no standard at all). Something Costa needs to work on is not allowing people to just put towels on deck chairs at 08:00 and then not return to the deck chair until 15:00. That really needs to be policed better. The decks were always full of rubbish (if I could post photos here I would). One of the toilet areas had a faecal smear on it which we reported on day 2 of the cruise. On day 11 - it was still there. We took photos to prove it. Just disgusting. CABIN: Equally dated, drab and in need of refurb. Old towels with holes in them, torn bedding, gaping tears in the balcony curtains. When we complained to our room attendant, all he did was cut the curtain at the point of the tear so the curtain was now 3-4 inches shorter from the side of the wall then it should have been. DINING: Oh heavens me - where to begin with dining. The buffet was a free-for-all. I've been on many many cruises before across a few different lines and I've never seen anything like this before. It reminded me of a trough at feeding time. Imagine queuing up at the pizza counter to get a slice or two of pizza for lunch, only to have one guy rock up, walk in front of the 40 odd people waiting in the queue, grab an ENTIRE tray of pizza (approx. 12-15 slices) and then leave. All under the watchful eye of the food and beverage manager and the assistant F&B mgr. All these two were good for was berating their staff in front of passengers. I saw the F&B manager berate a junior crew member one day because the costa emblem on his little hat wasn't quite at the right angle that he wanted it to be. What an absolute tosser he was. You don't treat people that way. I know - I used to work on cruise ships and if a manager had done that in front of passengers, HE would have to answer to the captain. It's just not done. Very poor behaviour. Dinner was even worse. When we booked we were given the option of an early or late seating. We were told that we could eat at either 18:00 or at 20:30 – so we chose the late seating as always. However when we arrived for our 20:30 seating it was actually an 20:45 seating and by the time we got our first course it was closer to 21:30. Let’s just say that when we finished with our meal it was pretty much midnight. The wait staff couldn’t be less excited to be there. I know – I get it – it’s a tough gig. Like I said, I worked on cruise ships. Always having to put a smile on your face and be jovial can take a lot out of you. But you’re in the hospitality industry – you need to be hospitable. I suspect most of the crew were nearing the end of some very long contracts – 9 or 12 months I believe – and I would imagine that’s why most of them were exhausted. Still – this wasn’t about that. The majority of the crew just had zero personality. We met one bar waitress who was hilarious and a true gem, one young man who worked in one of the shops (really funny guy & always jokey & smiley), one waiter in the wine bar, and one of the European hostesses. That was it. Those people were the only good crew out of the whole bunch. We had such bad experiences with the breakfast buffet that we decided to get breakfast in our cabin every day. This was a free service for us because we had the upgraded premium cabin package so we could do that. Boy oh boy did we ever take advantage of that!! However, even that they couldn’t get right. By about day 6 we started to affectionately refer to it as Breakfast Roulette. Not one single time did we get what we asked for – not once. We got most things that we checked off – but never did we get everything. I could understand if I was phoning down to order it and they just didn’t understand because of a language barrier, but I was ticking boxes on a form. That’s it. Box ticking. How can you get that wrong EVERY morning for about 8-10 mornings!! SERIOUSLY!!! Our dining experiences left much to be desired. Costa siphons the so-called ‘free’ water on board. They have water machines everywhere but most of them are either turned off or pour water out at a trickle. I’m serious when I say trickle. We took video of it because we knew no one would believe us. Costa want you to buy their bottles of water. Rubbish!! I paid for the ultimate drinks package and you wouldn’t believe it but it doesn’t include water!!!! Even though it says it does!! ENTERTAINMENT What entertainment??? If you speak fluent Italian – great – you’ll be fine. If you don’t, forget it because none of the shows (bar one – which was a musical) were in Italian. All of the activities on board – again in Italian. Even the port excursion seminars/talks – you guessed it – Italian. Oh and most of the announcements were in Italian only as well. It came down to me complaining one day about what the on-board announcement was and the front desk told me “nothing for you to worry about – it’s for the Italian guests only. It’s about the next port”. Oh – ok, so because I don’t speak Italian, you didn’t think I would need to know about the next port? Thanks Costa – that’s some fine logic that is. Every day they put out a diary of what’s happening the next day. This was so un-imaginative that we nicknamed it the “Diary el Board-o”. Yup – BOARING!!! Who the heck wants to do 2 hours of aerobics on the pool deck in the Med??? Seriously! I will go to the gym if I want to do that!! Don’t annoy everyone else around you by doing 2 hours of irritating techno aerobics poolside EVERY SINGLE DAY!! SERVICE See my comments on Dining. But just to add – our cabin attendant couldn’t be more of a robot. No personality, no communication, nothing. Not a thing. Most nights he even forgot to leave the diary in our room for the next day. And when he did remember, he left the wrong language one. So of course I had to go and collect one from the front desk. He never acknowledged us or said hello, good morning, thank you – nothing. Just couldn’t care less. PORTS/EXCURSIONS We didn’t do any of the paid excursions – we never do. We like to experience places on our own without being manoeuvred around like a herd of cattle. Having said that though – all of the ports were fab except one. Casablanca. That was horrible. We had this idea in our heads of what it would be like based on the film – a very romanticised view. We probably should have done an excursion here because the port that the ship docks in, is an active, 24hr shipping port. It’s not a cruise port. It’s a shipping port. Complete with cranes going 24 hrs a day – lots of dust, grime and dirt being kicked up around the ship, etc., etc. Why dock here as a cruise ship when there are so many other ports you can dock at in Morocco??? Oh wait, I know – because Costa a cheap that’s why!! Cheap cheap cheap!!! This was the worst place to do an overnight docking. Absolutely the worst. We should have figured it out when no other cruise ship was docked anywhere near us or overnight. Atrocious!! Never in my life would I ever use Costa again. Never. I wouldn’t recommend them even if they paid me to. Read Less
Sail Date August 2015
Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, ... Read More
Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, than deflect the blame for the problem, then distract the passengers from the problem. Fixing the problem should have come first. An apology and acknowledgement would have gone a long way, too. First the Good: (1) The fellow travelers were great -- every made the best of a difficult situation. (2) The ships staff and crew - they were troopers and had to put up with the same discomfort that the passengers did, and they did so with charm and good humor. (3) the Itinerary - the towns we visited were well chosen, and the local guides were excellent. (4) The ship (Viking Delling) had everything one would want on a river cruise ship -- the staterooms are well designed, the bathroom is large as far as cruise ships go, and the showers were great (hot water and good pressure). The lounges and common areas were plentiful and well designed. (5) The chef was accommodating to the vegetarians and gluten-free diners in our group. The Mediocre: (1) the food was so-so. It was plentiful, but nothing to write home about. Avoid the soups at all costs. Their version of clam chowder and lobster bisque were watery soups--not a chowder or a bisque. (2) the women in our group complained there was not enough time to shop in the towns we visited. (3) The on board entertainment -- it was basically a Ricky Martin look alike, with a nice voice, at the piano, doing English as a Second Language Karaoke each night in the lounge. The Ugly: (1) the ships air conditioning did not work. The temperature on our trip exceeded 35 C, on some days it got up to 40. Because the ship's A/C didn't work, the temperature in our stateroom exceeded 80 at night, and there were no windows to open so it was impossible to cool down. During dinner, guests at our table took to wrapping ice cubes in napkins, and wrapping the rolled napkins around their necks -- for 3 nights in a row. (2) The Ship and Viking refused to acknowledge that the A/C wasn't working: for a couple days. They blamed the unusually hot weather and said since a ship is made of metal, it was unavoidable that the ship would get this warm. Then one night another Viking ship docked along side us, we were able to walk into their lobby and dining room, and their A/C worked perfectly fine. So instead of fixing the problem, they offered an open bar to distract us. If our crew or Viking had acknowledgment the A/C system failure earlier, it could have called for repairs earlier. Instead they put their head s in the sand and made the passengers suffer. It turns out that the A/C outage was caused by a plastic bag being sucked into a water intake valve. If Viking had sought a repair as soon as the problem was noted, rather than blaming the design of the ship's A/C system or the weather, the problem would have resolved days earlier. (3) The Viking booked air transfers required at least 25-30 passengers to depart the ship at 3 am (luggage out in the hall at 2:15 am) for a 2 hour bus ride to the airport on the last night of the 8 day / 7 night trip. So in effect, it was a 7 day / 6 night trip. Requiring your guests to set alarms at 2 am on the last night of the tour is not a good way to have people remember the trip fondly. Read Less
Sail Date July 2015
This was my 2nd river cruise with Viking and I have already booked my next one with them. Boat and service was up to the normal Viking standard, very good. Viking didn't recognise that we were 2nd time travellers. We were told ... Read More
This was my 2nd river cruise with Viking and I have already booked my next one with them. Boat and service was up to the normal Viking standard, very good. Viking didn't recognise that we were 2nd time travellers. We were told we would find something in our room. It was sent to another room, when it did turn up it was a bottle of the same free wine that we had been drinking all week. The last port we docked at was Chalon-sur-Saone, which is a very nice town, but we docked in a unused run down port. Opposite the boat when we docked was a make shift bar that looked very rough. People I spoke to on our trip also felt like myself, which was uneasy to be in this area and didn't want to go for a walk after dinner, and it is a quite a walk into town. Other boats of the same size were using the water edge dock nearer the town centre. We booked this cruise after looking at out flight times, but Viking gave us later flights. On the walking tour of Lyon we had a local guide who seem to know very little about the town and seem to keep looking at her mobile. I am hoping the next trip is of a better standard. Read Less
Sail Date May 2015
I am very impressed with this cruise company. MSC did very well to make our cruise a great and pleasurable experience. The good point: Excellent Food, Excellent Accommodation, Amazing service from all the crew staff. Very friendly and ... Read More
I am very impressed with this cruise company. MSC did very well to make our cruise a great and pleasurable experience. The good point: Excellent Food, Excellent Accommodation, Amazing service from all the crew staff. Very friendly and always making sure we got the best product and service. The punctuality of the actual ship, always sailed at the prescribed time, arriving on time. Allowed us to plan the balance of our trip very well. The excursions we bought were value for money. We saw just enough of each City we choose. I also enjoyed the fact that we were also free to do our own tour and go exploring on our own. The bad points: The reception staff could behave a lot better, they are the first people we meet and they treated us like customers who cant pay. It felt terrible, and this particular lady just started doing her own thing with my Credit Card. I was not impressed and I had to block my card for the balance of the trip. The photos are of good quality but excessively expensive. Read Less
Sail Date April 2015
From our first day on board, we were very impressed with the tour director, crew, accommodations and food. Everyone was courteous, efficient and more than accommodating. When our luggage did not arrive with us, the tour director and ... Read More
From our first day on board, we were very impressed with the tour director, crew, accommodations and food. Everyone was courteous, efficient and more than accommodating. When our luggage did not arrive with us, the tour director and concierge were more than helpful and we received our bags the next day. The food was fabulous and the excursions were very well planned and executed. We are already planning for our next Viking river cruise. Read Less
Sail Date March 2015

Find a Cruise

Easily compare prices from multiple sites with one click