We were very surprised by the amount of motion that this ship exhibits when under way. On two of the four sea days, it was difficult sleeping overnight due to the sometimes abrupt motion. We have sailed on other ships the same size or ... Read More
We were very surprised by the amount of motion that this ship exhibits when under way. On two of the four sea days, it was difficult sleeping overnight due to the sometimes abrupt motion. We have sailed on other ships the same size or smaller and never experienced any thing close to the motion we had all day and night when at sea. You will not need to drink much alcohol when at sea because you will feel and walk as if tipsy as hell. CEO Frank Del Rio should have spent more money on motion stabilizers and a lot less on artwork.
For a cruise line that bills itself as a "foodie" establishment, it is hysterical that Oceania only delivers coffee to your table in one of three conditions: bitter, lukewarm or not at all. It was a daily fight to get coffee that was more than 95F degrees or more than 3 ounces at a time. Getting a refill was akin to winning the lottery.
Attention to detail and efficiency are apparently unknown concepts aboard the Marina. The list of examples would be laborious, but as a starting point, one would expect that the casino, when operating, would have an attendant nearby should one of the slot machines malfunction. Or that one should be able to dine in the main dining salon in something less than 90 mins if desired. Or that the "preliminary" final bill, delivered ~30 hrs before disembarkation, would include the gratuity charges, but that ~16% charge does not hit the statement until right before you disembark. I imagine some passengers are quite flabbergasted when, after seeing a positive credit on their shipboard account, go and spend lavishly in the onboard shops only to find the bitter truth the next morning.
Oceania has difficulty understanding the concept of customer care. They are, at times, very high-handed and arrogant in their communications, esp when their VP of Guest Relations, Carlos Ortega, is involved. Other times, they appear to clearly not know what they are doing or how to do it well.
Summary: despite the above and the definite need for improvement, we would sail Oceania Marina again as long as the price is a reasonable value, which seems only to be the case when there is an abundance of unsold rooms close to the launch date. Read Less