We had previously done the New England Island cruise several years back, and were just thrilled with our experience. The service and the food were both exceptional!
Fast forward to this cruise. No comparison whatsoever. The food was mediocre at best. We ate off the ship several times. These cruises are very pricy, and to be served Smoking Loon wine was a joke. Unlike the first cruise where ...
Where to begin. Actually at one star it is overrated and grossly overpriced for what was delivered. The ship is an old rust bucket. The saying you can't make a silk purse out of a sow's ear is a perfect description. Since the cruise up the Hudson is marketed to seniors, American thinks we are too old to use the internet. With that in mind they only provide WiFi if you can position yourself ...
People probably are thinking about booking cruises again with decreasing Covid cases and spring coming. We would like to share our experience with American Cruise Lines – specifically the unsanitary conditions and lack of maintenance on the Independence.
On August 28, 2021, we departed from Portland, Maine (Stateroom 311). Positive features of the cruise include: (1) the delicious food and food ...
The ship was dated and really not sea worthy. It appeared as a rust bucket upon boarding and it was. The room was old and dated, crappy bed, filthy shower and bathroom area. The crew was all new and was really not trained to run a cruise ship. We were ripped off for 11,000. This was the absolutely worse money grabbing experience we have ever had. TOTAL ROBBERY!!!!
The redeeming factor was the ...
This cruise ship, Independence of the American Cruise Lines was the worst ship I have ever been on and I have been on quite a few cruises. Our room was very dirty; huge stains on the carpet; furniture that you would not even attempt to sit in; bathroom was also very dirty. Housekeeping was minimal at best.
The ship broke down, one generator totally died and the other one was getting close ...
This was to be a bucket list trip down the Intracoastal Waterway. The ports were interesting but the ship was a complete disappointment. Stateroom was very small. The amenities could have come from a cheap motel. Burned out light in the tiny bath was never replaced. Three pieces of personal property were discarded by housekeeping staff. WIFI was non-existent. Food was boring and tasteless. ...
I heard aboard that the owner reads all the reviews so after I sent in my 17 page complaint letter I waited weeks, just now received a response from the VP saying my letter will be used for training and if I'd like to book again before Feb 1st I will receive 25% discount. What an insult after asking for my money back. Day 1 room was clean but not stocked (no toilet paper and no water, only two ...
My sister-in-law booked this cruise and invited my husband and I to join them. We have traveled numerous times together and have many of the same expectations and standards.
Upon reading the itinerary we were excited for the adventure. Upon embarking, the ship smelled old! The flower arrangements were artificial and very dusty/old and tired looking. The main gathering room, The Chesapeake ...
Friends had travelled on river cruises in Europe and wanted to try US cruises. We knew that they were more money than larges cruise ships but American Cruise Lines advertised that we would get professional and top rated service. This was not the case as young college students that did the housekeeping and waited in the dining room had a 1 week training [as told to us] and were going back to ...
When we first got on the ship, I thought, "This must be an old ship that they retrofitted". There were duct tape repairs in the dining room. The cabin looked like something out of the 1970s. Then the captain told us it had been built in 2010. Wha? When we arrived at Chelsea piers, we went where we were told to go. Nothing. We had to get out & ask. They told us to go to another pier. ...