American Independence (formerly Independence) Review

Issues: Unsanitary Conditions & Not Maintained Ship

Review for the USA Cruise on American Independence (formerly Independence)
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mollylauren2
6-10 Cruises • Age 80s

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Sail Date: Aug 2021

People probably are thinking about booking cruises again with decreasing Covid cases and spring coming. We would like to share our experience with American Cruise Lines – specifically the unsanitary conditions and lack of maintenance on the Independence.

On August 28, 2021, we departed from Portland, Maine (Stateroom 311). Positive features of the cruise include: (1) the delicious food and food servers who worked hard and were friendly and fun; (2) the cruise director and hotel manager, both working tirelessly and always having a positive attitude.

The main issue was the cleanliness of the ship, especially our bathroom. We have photos* of the raised shower logo caked with dirt and mold, a soiled bar of soap wrapper, footprints on the bathroom floor; a soap dish not wiped clean. When we returned to our home, we printed the photos* and found body hair in the shower and on the bathroom floor and brown matter on the soap wrapper and bathroom countertop. In addition, there was mold on the bottom of the shower curtain and the bathroom drawer had not been wiped out.

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