• Help Ukrainian Families in Need: World Central Kitchen Donation Match
  • Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

American Independence (formerly Independence) Review

-- / 5.0
Editor Rating
115 reviews

Not worth the cost

Review for American Independence (formerly Independence) to North America River
User Avatar
agmjl
6-10 Cruises • Age 60s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Dec 2018
Cabin:

This was to be a bucket list trip down the Intracoastal Waterway. The ports were interesting but the ship was a complete disappointment. Stateroom was very small. The amenities could have come from a cheap motel. Burned out light in the tiny bath was never replaced. Three pieces of personal property were discarded by housekeeping staff. WIFI was non-existent. Food was boring and tasteless. I actually lost weight on this cruise! On the last night my stuffed lobster tail had no lobster. It was sent back and plate was returned. I was told the lobster was in the stuffing. My husband pointed out his lobster. Finally I got my lobster but it was still on the original plate. The next morning my plate garnish was a rotten grape on a pick. We complained to management and were not given satisfaction. ACL is only interested in their own pocket not in customer service. There was no value for the amount of money this cost. We will never cruise with them again and certainly will never recommend ACL to others.

Cabin Review

17 Helpful Votes
previous reviewnext review

Find a cruise

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.