"The cruise was at 50% occupancy and I still felt that the service was not great - not because of the hard working staff but I felt that there was no higher management that could make decisions on the spot.This tired cruise line needs a complete rethink on what they are offering and higher management needs to give the front facing workers a bit more autonomy...."Read More
Melrum123
2-5 Cruises
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Age 60s
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1-10 of 43 Costa Deliziosa Gay & Lesbian Cruises Reviews
I have travelled on Costa before and picked this cruise for the ports and also I liked the ambiance on the ship. For any of the staff to go beyond their parameters seems impossible. To me an excellent customer service seems unattainable on Costa. This tired cruise line needs a complete rethink on what they are offering and higher management needs to give the front facing workers a bit more ...
Costa sent people to the wrong port. You don't start the embarkation process in Port of Marghera/ Venice like a lot of people thought. You start it in the port of Tronchetto. Families, old couples, me and my husband living our honeymoon, all lost in the other side of Venice. We actually only spent money with a night in tronchetto because we thought we had to travel all the way to the port of ...
You don’t have to read all of this and you don’t have to trust my review. Just do yourself a favor and “JUST DON’T DO IT” Unfortunately due to high tides this cruise docked in Trieste instead of Venice. This was supposed to be my dream vacation to Venice, turned nightmare.
Not because of uncontrollable natural elements. Costa had no control over. It was the service on this ship. This was the ...
Summary - if your only language is English, it is best to avoid, it is heavily weighted towards Italian, including language, entertainment, food, majority of guests. You Que for almost everything, a lot of items were extra cost and it is not a budget cruise.
Quick tips – Avoid Costa if you can only speak English. Carefully select your drinks package to suit, select your evening meal timings ...
We chose it because of the port of call and the price "seemed" right?
The service was poor and the customer service desk was not much better, staffed by people who had very little experience with travelers and were misleading and uninformed.
Promises made were not kept resulting in our wasted time. Time is money$$$ !
Little or no efforts were made to fix issues. We read about problems in ...
Cruising for me is a wonderful experience no matter what. I have traveled by cruise ship 30+
Times. This shop was by far the worst in terms of food quality and options.
I would gladly pay more for better quality food.
The drink package is deceptive.
We upgraded 2 times and still had to pay for a bottle of water to take in shore.
Their menu in the dining room was not what I ...
Bought the cruise as an alternate Christmas gift. Looking forward to seeing the islands and just getting away.
What a disappointment! Most of the staff had trouble with English. The cabins had daily changes of towels but the bedding was not changed for the whole 11 days.
The tour office gave incorrect information and if you wanted to cancel a tour you were out of luck. That required a ...
I am not a seasoned cruiser, rather this was my second cruise to almost the same ports. We chose this cruise because the dates lined up with our vacation timeline. My first cruise experience was with Carnival. This is where my husband and I set expectations for this cruise were based on that experience from a year ago. We were continuously disappointed to learn everything we thought would be ...
We chose this cruise because of the low cost. Unfortunately, the old saying...you get what you pay for....is totally true. First, the pros:
Embarqment and disembarqment was quick and smooth.
Specialty restaurants were very good.
A couple of the shows were very good.
Ship and rooms were clean but showing some wear.
Now the cons:
English was definitely the 2nd or 3rd language for ...
Having had been on 10+ cruises before (Royal Caribbean, Carnival, Norwegian, MSC) I have to say that this cruise line is the worst when it comes to customer service. Travelers used to good customer service should not sail with Costa.
We sailed as a family for New Years 2018, and while we had a good vacation overall, it certainly was not due to the staff aboard the Costa Deliziosa. It felt like ...