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Don't travel with Costa Deliziosa!

Tortola

Staff was very helpfull, food was fantastic. Overall I give it a 10 out of 10 in the main restaurant.  We are family and we will definately use Costa Deliziosa again.

Great enternainment, overall proffesional outfit. We only did the 7 night Adriatic sea from Piraeus, rainy weather and ports visited exceed expectations.

The balconies just give you something special. Don't take any drink packages. We enjoyed the shows, the singers and dancers were very proffesional. Facilities on board were very clean, the swimming pools were well maintained. All you have to watch is your weight and the crew will take care of the rest. We visit Bari, Motor, Split and Katakolon. In Katakolon there is nothing to do except the trip to the Ancient Olymbia. Do not take excursion in Kotor,.no need. The same applies to Trieste. I recommend 100% Costa Deliziosa for future cruise.Its a great and clean ship.

Great ship, High Quality

Rostock (Warnemunde)

Venice to Trieste October 2022

Balcony cabin

The positives:

Great value for money.   All inclusive with a drinks package was a good idea.

Wonderful crew on board.   They were all cheerful, professional and welcoming.

Good drinks package.  My Drinks.

Good food.  We liked that it was light and the portions were not too big.

Cabin steward was excellent.  He took a real pride in his work and our cabin was spotless.

Greatly enjoyed the entertainment.  A real variety.

The negatives:

Poor customer service from Costa from the very beginning.  Couldn't contact them when we had questions.

Slow embarkation at Venice

Clunky booking process.  The website and payment process was really not at all good.

Lost bag on embarkation (later re-found), but no body seemed to care.

Old and tired ship.  There were spaces that just seemed to be permanently dead (night club which hosted only card games).   

I would have liked to have seen more commitment from the crew to encouraging hygiene measures on board

Would I sail with Costa again?  Yes...tomorrow if I could.   Same ship?  No.

Great value for money...poor service from Costa ashore

I have travelled on Costa before and picked this cruise for the ports and also I liked the ambiance on the ship. For any of the staff to go beyond their parameters seems impossible. To me an excellent customer service seems unattainable on Costa. This tired cruise line needs a complete rethink on what they are offering and higher management needs to give the front facing workers a bit more autonomy. Costa has released three ships (so far) to it’s parent company Carnival to operate under the Carnival umbrella- if they don’t improve the customers will vote with their feet.  The cruise was at 50% occupancy and I still felt that the service was not great - not because of the hard working staff but I felt that there was no higher management that could make decisions on the spot. No flexibility at all, which in my opinion bodes I’ll for this cruise line

Last cruise on Costa

Costa sent people to the wrong port. You don't start the embarkation process in Port of Marghera/ Venice like a lot of people thought.  You start it in the port of Tronchetto. Families,  old couples,  me and  my husband living our honeymoon,  all lost in the other side of Venice. We actually only spent money with a night in tronchetto because we thought we had to travel all the way to the port of marguera. If I knew that our bus would arrive 5 minutes walk from the place the embarkation actually starts,  we would've saved more than 300 with hotel expenses, etc . 

In the ship: couldn't sleep. The two cabins on the first floor are really noise. The cabin 1254 I could hear the crew slamming the doors the whole night.  Cabin  1234 you can hear the loud music from the grand bar. Then, with hours of lack of sleep plus a lot of  stress,  they moved me to the 7th floor which the noise runs from one cabin to the next one (could hear my neighbours TV on until 1 am). 

On our "useful information about disembarkation" we mentioned to the personal that we were sent to a wrong port and would like to know if costa would transfer us to tronchetto against (even though it says marguera). The personal said we were  going to stay in port of marguera but it was wrong again. Costa transfer us back to port of tronchetto.  Outside the cruise,  on our way to the city, we found many people lost. They were asking us which port they were supposed to go. They were lost like us and many others one week ago. Costa staff didn't pick up any of our phone calls when we were in need of help! Talking to other passengers,  they said that they only knew they had to go to port of tronchetto because their travel agency informed them that,  and not Costa! 

When I thought that things wouldn't get worse: I lost all the hair of my body because of the extreme strong chemicals they used for the jacuzzis.  I started to feel my skin on the 3 day of cruise already but I paid a lot and wanted to, at least,  be able to relax in the jacuzzi? But the worst day was without doubts the last day, when  the chemicals not only damaged my skin (I'm still suffering with skin problems from Costa Deliziosa jacuzzi. This never happened to me before, and I was on 7 cruises already) plus all the hair lost in my whole body.  My husband also lost part of his body hair. We're wondering,  what Costa will do about this? Our honeymoon was partially ruined by Costa Deliziosa and we both regret the choice. 

Don't go for Costa Deliziosa,  we both, my husband and I, totally don't recommend it.

The COSTA COVID Activities are far too hard compared with other Cruise companies. Costa guests are NOT allowed to go alone from the board (in other Cruise companies is this allowed). You feel like in jail if you go with COSTA!

It is better to wait with cruises with Costa as long as the COVID activities are mandatory. 

We had to book for every port a costa trip. Even if we would only to go in the city. It was not allowed just to go to the Tay Free shop!!

All members had to wear a mask even during to go in the streets. So it was easy to see who was a costa guest and who was from other ships ...

On the other hand, the Club restaurant was excellent in all ways (Food, service).

We will wait to book the next cruise with Costa only when these Covid regulations are over.

COVID Management like a Jail

It's a lovely ship and service, cleanliness and food are just alright. You shouldn't complain.

You may not like the food, but it is well cooked and in copious quantities. 

Unfortunately, we were hit several times by toxic paint fumes in our cabin, which were so powerful that we couldn't be there. 

Our steward Adi was just quite real and service minded. Our butler could learn a lot from him. Unfortunately, we didn't see much of the butler and the appointments we made with him. Ok he was there or not didn't matter.

The level of information was initially high, but when it became necessary to change the route due to the corona virus, it decreased considerably. Especially since most of the new route also had to be cancelled. We went ashore in Perth to return home to Denmark before all borders closed and at that time the captain indicated that he did not know where to go.

World cruise hit by Corona virus

Staff was very helpfull, food was fantastic. Overall I give it a 8.5 out of 10. English was no problem for any of the staff. We are family of 6 and I will definately use Costa Deliziosa again. 

Great enternainment, very good safety procedures, overall proffesional outfit. We only did the 7 night mediteranean, beautiful weather and ports visited exceed expectations.

The balconies just give you something special. If you font have a drink package you may expect to pay a lot on any cruise ship. We enjoyed the shows, the singers and dancers were very proffesional. Facilities on board were very clean, the swimming pools were well maintained. All you have to watch is your weight and the crew will take care of the rest. Ports of Dubrovski, Athens, Venice, Bari, Kotor and Corfu is beautifull. Plan upfront and you'll gave enough time for good visit.

Well done Costa!!!!!!

Fantastic value for money

It is my 3th cruise... and Costa Deliziosa is  the worst ever.  We sail from Venice to Grecia and Montenegro... The logistic was terrible. They should  choose  more waisley  the  times  in the ports.  The time they give us was  in each port SUCKS. Everthing on board costs a lot of money it's OVERRATED....the entertaiment in specific the shows was like seeing beginners in a performace, ZERO professionalism.

We are from Monterrey, Mexico and our experices have been  with Carnival, Royal, pullmatour... Costa is nothing  compared with them. It 's very obvious that they exploit their staff because you can see them everywhere, everytime.

Additionally they perform lots of maintenance during after hours, they shut off the water supply 3 days in a row... and in the bathroom there were no soap bar, extra tissues and you had to keep asking for these things. The channels in the tv also are very poor...

Disappointing 

You don’t have to read all of this and you don’t have to trust my review. Just do yourself a favor and “JUST DON’T DO IT” Unfortunately due to high tides this cruise docked in Trieste instead of Venice.  This was supposed to be my dream vacation to Venice, turned nightmare. 

Not because of uncontrollable natural elements. Costa had no control over. It was the service on this ship. This was the first cruise ship I’ve been on that food was only served at the buffet or one (1) main dining room at your appointed time chosen. You must stick by these scheduled time windows for meal service or you will not have anything to eat. 7-8:30a-breakfast, 12-1:30-lunch, 6:30pm or 8:30pm dinner seating. Buffet 6:30-8pm for dinner and if you miss it, pizza with a dessert starts 10:30pm-1am for a service charge of almost 9 euros. 

Basically your window for eating every day was one and a half hours (1+1/2 hr)  So forget about being on vacation and getting up a little late with your love one or at your leisure. If you decide not to go on an excursion, you better charge a spa package to your room and pray everything is in working order.  Not likely!  

Let talk about the accommodations.  Mini Suite the way to go, so I thought only if you want to swim in toilet water. Costa Ship has serious plumbing issues.  Every other night after midnight 0030, the water is shut off until 0500 in the morning, Unacceptable. 

In the main dining area, the food was amazing. However, their food temperature would not have pass the FDA minimum requirements.  These few staff members in the dining room and a hand full of other crew members made our experience salvageable. Thank you Leonardo, Damir, Ida Bagus, Phuong, and Danae.

Just DON’T

Cruise number 53

Costa Cruises – Costa Deliziosa

3rd November - 10th November 2019

Cabin number: 8337 - midship , Deck 8 - Premier Balcony Cabin

Total pax : 2011 , Crew : 1100 : Decks : 16

Cruise for 7 nights - see map

Venice, Bari, Corfu, Athens, At sea, Kotor, Dubrovnik, Venice

It has been over 9yrs since she was launched and I first cruised on this particular ship.

So was interesting to see how it has been refurbed and rebranded to adapt to the new style cruise packages that Costa now have implemented.

The check in process in Venice is frenetic, the local authorities have not invested into the infrastructure so be prepared for long waiting periods and a lot of triple and quad checks. Saying that it does move along. In total from time we were dropped off to completing lunch and having cabin ready was a good 4 hours. Not bad given the security situation.

Cabin was ready and the wonderful Dennis from Mumbai was at hand to welcome us with a complimentary bottle of Ferrari Champagne and strawberries thank you Costa.

Set sail on time from Venice for Bari, this is where the new package structure is interesting as you can join the itinerary in 3 ports, on other ships the same or only 2 ports to join the cruise. Thus meaning there is constant bags in the hallway or a ship not really full at all times. Has its pros and cons.

The “specialist” restaurants we tried where not really worth the extra £100 spent for Dinner when the meals provided by Michelin chefs in the main restaurant was of a very high standard. The one issue I do have is the Italian Pizzeria Pummid’oro does not even have its own venue it’s a cordoned off area amongst the general passengers eating buffet meals whilst waiters are chasing away patrons who take the chairs. Not really a specialist restaurant In any books. The Samsara restaurant again in the region of £95 for 2 does offer its own environment and Pacific / Med cuisine.

The productions in the theatre are the best I have seen on the 6 Costa ships I have cruised on, not only as I personally know the choreographer but in structure, decor, space and performance it is dynamic and was a full house twice a night for 7 nights with different productions each night. Not to be missed.

The entertainment team mainly made up of Brazilians tells you its going to be fun, and they worked there socks off, cannot fault it at all.

I am aware of many complaints about the excursions offered as they all require a minimum quantity in specific languages to ensure the excursion occurs. As it is a Italian liner it is understandable that 80% would be in Italian. This making English, French, German etc reliant on multi lingual guides. With a lot being lost in translation. Do research and there is many independent guides who will meet you at the pier side and deliver fantastic excursions tailored to your interests.

In general, the ship is in good condition and is going into dry dock for 3 months from late December. New décor and cabin refurbs will help.

Word has it from good sources that Costa Deliziosa will be heading for a world cruise from end next summer . Happy cruising

2019 star grading - 3+

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