This was supposed to be a trip of a life time, booked over 2 years ago.
But its prove to be anything but. We were notified 5 days before departure that "due to a technical issue with the ship's propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots". This meant they cancelled the stop to Puerto Madryn (penguins). We received the princely sum of £131 ...
In my experience, Celebrity is not the Premium cruise line that their advertising claims– not by a long shot. Recently took the Antarctic cruise on the Celebrity Infinity. We were notified 1 week before departure that there was a problem with the propulsion system that would restrict the ship speed to 2/3 of the normal cruising speed. As a result, one of the 4 port destinations was deleted from ...
We were sent to Antarctica on the INFINITY – A ship unfit for the seas. Two years of planning, over $24,000.00 (not including airfare, hotels, and other costs), and a year’s worth of PTO from work have led us to two weeks of disappointment.
On January 13, 2018, about one week prior to our departure, we were notified about a propulsion issue with the ship and that they were canceling our port ...
First cruise with Celebrity and the last. We have been cruising for the last 35 years and never struck issues like these - even in older ships and much heavier weather.
6 days before we were due to board, the itinerary was changed due to 'technical issues with the propulsion system". The issue had also been present on the previous cruise so why weren't we told earlier ? As a result, the ...
First I just want to say that this was, I think, our 26th cruise. This was one of the worst experiences I’ve had on a “bucket list” trip. About a week prior to sail date receive message from Celebrity that Puerto Madryn cancelled due to propulsion on the ship. Received close to 1/14th of cruise cost on our credit card to give us one day credit. That was 1 of 4 ports that we now will miss. By the ...
We chose this cruise as our first, and chose Celebrity as my parents had had some good experiences with the cruise line. Our intentions were to view the wildlife of the southern oceans and to visit the Falkland Islands. The first goal of viewing the wildlife was partially met by seeing some whales, seals and albatrosses but only a handful of penguins from a distance. The second goal, to visit ...
Chose Antarctica as the trip of a lifetime. Was a totally awful experience :
1. Ship had only one azapod so 72 hours pre-departure we were informed the itinerary was changing as the ship was unable to travel at full speed. 14 day itinerary and we lost one of only four land stops. We are due compensation of 1/14th of the cruise cost but this has not been received yet. Worth noting that the ship ...
1. Notified just a couple of days ahead of departure of propeller problems and that we would misse Port Madryn.
2. Into Ushuala Argentina extremely late 4:30pm and stayed to 2am--long after the town had closed down.
3. Missed Port Stanley. The day we should have arrived was a beautiful day and but the day we attempted to approach Port Stanley we were in purported to be "hurricane force" ...
We were expecting to visit the Antarctica and to see the wildlife in Puerto Madryn and in Port Stanley on this cruise. Though we visited (cruised by but not actually stop at) Paradise bay and Elephant island in Antartica, we were completely shut out of experiencing visit with wildlife such as the Penguins due to technical issues with the ship's propulsion system, speed reduction, poor planning and ...
To see penguins and Antarctica - saw no penguins
food was terrible except for the specialty restaurants. Furniture in restaurants was worn and dirty. Lido restaurant was always overcrowded and dirty. Ship was not operating properly, as management knew, but they sent us anyway. Cancelled two stops due to ship's limited functioning, so we saw no penguins - the whole point of the trip. We have ...