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Celebrity Infinity Review

4.0 / 5.0
Editor Rating
1575 reviews
20 Awards

Poor propulsion system and poor planning ruins Antartica vacation for us

Review for Celebrity Infinity to Antarctica
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Annaik
2-5 Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Jan 2018
Cabin: Concierge Class 1
our only port of call at Ushaia
too many sea days
Open deck
The front of the Ship
Ship is docked at Ushuaia
Ship lat Ushuaia
Out on open deck
Martini Bar
Boring Sea Days with a few birds to watch
Little entertainment on Helicopter deck

We were expecting to visit the Antarctica and to see the wildlife in Puerto Madryn and in Port Stanley on this cruise. Though we visited (cruised by but not actually stop at) Paradise bay and Elephant island in Antartica, we were completely shut out of experiencing visit with wildlife such as the Penguins due to technical issues with the ship's propulsion system, speed reduction, poor planning and poor weather. The management of the Cruise ship certainly had enough advance information, based on past experience, on the expected weather on probability of making anticipated ports of call at Puerto Madryn and Port Stanley. With advance information on the Ship's propulsion system they decided to travel slow and cancelled Puerto Madryn. They could have kept alive the option to visit Puerto Madryn, in the event Port Stanley had to be cancelled due to severe weather. While we do not fault them for not accepting the weather risk at Falkland Islands, we do fault them for poor trip planning having cancelled Puerto Madryn at the outset to compensate for the slow speed of travel due to propulsion problem. This made for a long 10 day sea voyage ( out of total 14 days) from Ushuaia to Montevideo resulting in monotonous boring Cruise experience. Since we only had very few options available to see Antarctica & Penguins, we felt victimized by Celebrity Cruises ruining our once in a lifetime vacation.

Dining and entertainment activities were average to better than average. There was too much selling activities T shirts, jewelry, watches, paintings, future cruises, photography, etc. Staff was very good in most food and drink areas, except at customer service where staff was not helpful. Very defensive not attempting to address customer complaints or concerns.

Cabin Review

Concierge Class 1

Cabin C1

Adequate but age showed rusty balcony poor toilet. It leaked water continuously, And with dirty black toilet ring! It's stained but the room service said it's the water, not his cleaning. And there's always the toilet smell too. I had to put a dish of lemons to off the odor. Balcony furniture was stained & rusty It was wet and windy most of the time, if i ventured outside to have a better view, There was only one shore excursion in Ushuaia which was also ct short due to late arrival of the slow moving ship. Did not get full value for money spent on excursion.

Port Reviews

Montevideo

did tour on our own

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