We just got back from a 13 day trip to Spain and Portugal on the Celebrity Equinox. We were excited about this trip as it was our first time on the Celebrity line. We were disappointed. The ship was dated. The chairs in the clubs were worn and uncomfortable to sit in. All the bars, except for the ones on the top deck, were closed until 5:00PM. We had a balcony cabin which was small, with horrible, ...
Guest Relations >> The first 3 days of the trip were miserable. The assigned room smelled like an ashtray. We spoke to Guest Relations, who confirmed that all rooms were non-smoking. We asked for another room, but were informed that the cruise was sold out & that no other options were available - which we later found out not to be the case. She supposedly notified housekeeping to do a super ...
If you are thinking about booking a Celebrity Cruise please please do not believe the glamorous adverts showing world class cuisine and the models strolling around empty decks with lavish cocktails in hand---the reality is so far from this!!!
What I have written below is a basic summary of the worst holiday we have ever experienced. I could have been far more scathing and have inserted far more ...
We chose the cruise as it included the Amalfi Coast.
The embarkation was a disaster in Barcelona closely followed by the speciality dining
The main issue is poor process for embarkation. Simple being sent to the wrong cues and not enough staff
The speciality dining is now very poor value. Not so much the quality of the food or service, but the way you can't book in advance, the way they ...
This was our first cruise and we chose Celebrity because of the Jet Set Sail package.
Good points: the ship is well maintained and despite the number of guests on board, it never felt overcrowded. There is plenty of choice for food and drink, and the quality is generally good.
Negative points: The shore excursions are vastly over priced with a little bit of planning, you can do just as well ...
My soul mate and I selected this cruise to cruise on Celebrity to Barcelona last year. We are Elite members and had enjoyed sailing with Celebrity. My soul mate went to the Lord in February. Since the cruise was scheduled for April 15 and we were traveling with friends I decided to continue on the cruise. I called Celebrity and told them my wife of 63 years passed away and still desired to go on ...
We've cruised with Celebrity before (on Eclipse) and loved it. Equinox is a fine ship, our restricted view balcony cabin was great (the view was only partially restricted) and the itinerary should have been fantastic. Unfortunately the cruise got off to a bad start as Celebrity decided not to stay in Istanbul. The stay in Istanbul was the main reason for choosing this cruise. The day before we ...
After having sailed 9 times with Celebrity this one was a BAD one.
3 of the 9 ports of call were very, totally, disappointing. Industrial harbors with container activity ongoing. What fun to sit on your balcony when coming back on the ship :-((
Avoid Toulon, Livorno and Salerno if you want to explore on your own. Most of the transportation available is taken by Celebrity's shore excursions. ...
This was our first cruise with Celebrity (we are regular Royal Caribbean cruisers) and my overall impression is that the step up in cost is not matched by a step up in quality. Our boarding experience was good as we had arrived quite early, but from speaking to fellow cruisers, we were very lucky. Heavy overnight rain the night before caused a serious power outage and Celebrity's response to their ...
Embarkation in Rome (Civitavecchia)
Celebrity's port agent performed very badly. Rain in the Rome area the previous night caused the electricity supply to fail. Given the importance of checking in several thousand people at the pier in a window of only several hours, you would think that they would have a suitable generator back-up. Sadly not the case, and we were among many hundreds of ...