Guest Relations >> The first 3 days of the trip were miserable. The assigned room smelled like an ashtray. We spoke to Guest Relations, who confirmed that all rooms were non-smoking. We asked for another room, but were informed that the cruise was sold out & that no other options were available - which we later found out not to be the case. She supposedly notified housekeeping to do a super clean on the assigned room. After 4 hours & a wasted afternoon, we went back to the room & found that nothing had been done. We also noticed that the room refrigerator was warm & sweating - suggesting that the room steward had left it open when servicing the room between cruises. So we went back, who then had the head of housekeeping come to the room. Even he agreed that the room smelled like smoke. So we went back to Guest Relations and were only able to get another room after talking to the company that had booked the entire cruise ship. was argumentative and rude. Later in the cruise, we had a 3rd interaction with her that was more of the same. I think that she needs to find another line of work.
Bar service >> Our first 2 experiences with the bar service on the 1st day of the cruise were unacceptable. In both cases, the bartender had trouble processing a simple drink order. The machine did not work or the machine was out of paper - on the first day of a cruise. Both instances necessitated a manager to help out. Later that week, at the Martini Bar, the bartender prepared and served drinks after handling the trash can without washing his hands, instead only wiping his hands with a napkin.
GastroPub >> on Thursday, Aug 19th @ 9:15pm the serves at the GastroPub seemed surprised when we ordered food - a bar that serves drink & food. We waited for 20+ minutes for service of any kind. They were not busy, as only 2 other patrons were sitting at the bar having drinks. A 2nd visit to the same restaurant was even worse. They were surprised that we wanted to even order food. The server on the visit had to check to see if she could even take a food order. So we left after 20+ minutes due to lack of service. Would not recommend.
1st assigned room smelled like an ashtray. Required 4 hours, a visit from the chief of housekeeping, and an ask with the group we were traveling with to get a change of rooms. Anka at Guest Relations was argumentative and rude - for all 3 interactions we had with her over the course of 10 days.