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7 Helpful Votes
Sail Date: September 2017
I'm a long-term cruiser for more than 25 years and 15+ cruises (lost count). Third time sailing on a Celebrity ship. Second time on the Summit. My first Summit review was October-November 2011 and this time was a significantly different ... Read More
I'm a long-term cruiser for more than 25 years and 15+ cruises (lost count). Third time sailing on a Celebrity ship. Second time on the Summit. My first Summit review was October-November 2011 and this time was a significantly different experience. Supposedly (according to Cruise Critic's ship summary writer), the Summit is used to try new things. It seems that experimentation produces a mixed result. My wife rated this cruise as 3 star and I would give it 2.5 stars. Our Likes: Fast embarkation/debarkation, lots of places to sit and rest, best Pizza available until 12:30am, ice cream available until 10pm, gelato station, Oceanview cafe hours and variety, pineapple and other fruit on the buffet everyday, bathroom water pressure and shower size, most of the buffet and dining room service staff, some entertainment. Dislikes, Details, and Other: SHIP and ROOM: This ship was refurbished in 2016. Unfortunately, that must have been mostly mechanical parts and adding the outdoor theater. Our cabin had mostly the same disgusting issues as 2011. The only "improvement" was the replaced carpet in the room - which was not installed properly. There were numerous buckles where the carpet was not stretched flat to the floor, and the edge was not set under the door saddle properly creating a potential tripping hazard (see photos). The hinges on the closet doors were falling off and the doors would not close completely. They would swing open on their own until I tightened the loose hex nut on the swing arms at the top. The vent on the wall just inside the door was filthy. The ventilation grate under the refrigerator cabinet would not stay in place due to the poor carpet installation. When it fell down, you could see more that an inch of dirt and dust under it. The beat up chair was the same as in 2011 and had even more stains on it. We told the room steward NOT to put the gross throw pillows or bedspread on the bed. There was no bath mat until we asked for it. The toilet would not flush and it seemed the room steward knew it when I brought it to his attention (I guess they are pressured to make that 1:30 room available time). The plumber came and "fixed" it which took less than one minute using a screwdriver to remove the push button from the wall. It now flushed if you held the button in for at least 5 seconds. The mattress must also be original - it sagged so bad I needed to put a pillow under my back to level the bed (and I'm only a 168 lb 5-11" male). There are 2 pillows per person. On the last afternoon, I wanted to take a nap so I grabbed the pillows to lay them flat. A large corner of the one pillow was yellow, wet, and had gritty sand stuck to the wet spot. I placed it on the floor against the stained chair. When we returned after dinner, the pillow had been replaced with a new one and we never saw the room steward again through our departure. WARNING: We had an Oceanview cabin on deck 2....the WORST one for noise. There was some machine directly under our room that runs almost constantly when at sea, generating a very loud noise. The noise can be heard in the hallway from cabins 2049 to 2077, loudest in adjacent cabins 2061, 2065, 2069 (check the deck plan if you book !!!). FOOD: The Cosmopolitan (main dining) was just OK most days, nothing stood out like our last 2011 Summit trip. One night my rigatoni pasta side was under-cooked. The turkey parmesan was a very thin sliced turkey cutlet, breaded and fried and served over a very small portion of partially dry pasta (think McDonalds on this one). We only ate dinner here for 6 of the 7 nights. Every night they would put a basket of breadsticks with plain (hard) Italian bread on the table. We thought this was cheap since other Celebrity ships (and Royal Caribbean [Celebrity's owner] sister ships) would come around with a large basket of delicious flavored dinner rolls to choose from. All portions were small except for chicken and duck dishes which were 1/2 bird size. Try the scallop appetizer on lobster night - you get 1 medium scallop. I asked for a scoop of ice cream and I received a bowl with 1 scoop that was perfectly round and smaller than a golf ball (more than once)....you get the picture. I suppose they are trying to cut waste as folks eat all day on sea days, and there is a single free ice cream counter in the deck 10 buffet area where you can get a generous size portion with toppings. The young woman providing the ice cream service every night seems to hate the job and would only provide tiny plastic sample tasting sticks one night when she ran out of metal spoons. I walked around the corner to the drink station where there was a whole metal container of spoons available. The night before, a passenger dropped a spoon on the floor, gave it to her, she wiped it on a napkin and put it back in the spoon tray. The gelato on deck 5 is good too but you pay $4.50 extra for it. You can only get mint chip, pistachio, and other special flavors from the gelato station - they are not available at the free ice cream station or dining room dessert menu. There are 2 "chic" nights instead of formal nights. Too bad they don't train their dining room staff about this. We were told one of the nights was formal, and most of the staff says "chick" night. You can still get pictures taken in different settings on these nights (as expected). The photographer attempts to get pictures in the dining room but at least they now ask first and you can tell them no thanks. The Oceanview Cafe (buffet) on deck 10 was good enough and had a decent variety to choose from everyday. We enjoyed this more than the Cosmopolitan. The buffet is NOT identical on both sides of the cafe so you may need to visit both side to find items like baked chicken, specific carving stations, and some country-specific dishes. There are 2 extremely pleasant Filipino gals helping people to find what they want - just ask them. Salad dressing choices were inconsistent, and the accompaniment bowls (peas, onion, shredded carrots, etc) were lined up 3 deep making it difficult to reach the back row, impossible for some people. Breakfast cereal is now hands-off. Instead of small boxes, they use clear bulk canisters with a crank handle at the bottom, and it is kept far behind the sneeze shield so you must ask the attendant for cereal (always present). They can make 3 custom omelets on each side of the buffet so the wait line was not too long most days. Scrambled eggs were extremely wet (minimally cooked) so I skipped them. Breakfast muffins and breads had limited variety and were rather plain. Pancakes and waffles were OK, french toast was better, but all were cooked in the kitchen and put in trays (RC has a special station for these, much better). We don't eat bacon, sausage, or other unhealthy items so no comments on those. There were many very good desserts to choose from every day including no-sugar added which were also good. The thin crust pizzeria in the rear section has the best pizza you'll ever eat - excellent for sure, craved by all who tried it. BARS: Still expensive and many mixed drinks are very sweet due to the juices and added sugar. The drink of the day ranges from $8-$10 plus 18% gratuity. If you want a decent stiff drink, get face to face with your bar tender in the Revelations lounge or at the 2 bars near the pool where they know you are watching. However, you may still be up sold - I ordered a gin + tonic at the pool bar and the bartender tried to up-sell me to Beefeater stating I would only get the house gin (which cost only $7 including the gratuity if you care). There are fewer bar waiters roaming the theater so bring your drink or arrive early since there is no service during the show. ENTERTAINMENT: The ship's band/orchestra is very good. The ship's dancers and singers are very talented but most of the 3 shows they did were boring, especially the new "Chandelier" show. The best part of their shows was the male and female acrobats that perform Cirque d'Soleil stunts on the stage floor and hanging from the ceiling. I don't remember names so I'll just say the first comedian (the African-American guy) was OK. He also did a one-time adults-only late night show which was better but he dropped too many S- and F-bombs for my liking. The magician was OK too though some folks commented he was boring. The best show was the female impressionist who has an excellent singing voice and got a huge standing ovation at the end. Second to that was the comedian on the last night - started slow but was very funny without any S- or F-bombs. The Moon Party was a disaster. It started with the Bermuda Gumbay(sp?) dancers for nearly 15 minutes - totally boring dancing to the same simple drum beat. Then a DJ plays recorded music, starting with "music" for 20-something year olds....fine except 75% (or more) of the people on this ship were 50+. When the Gumbay's departed, 1/3 of the people had already left. After the first 2 songs by the DJ, another 1/3 had left including us. We passed back through the area 30 minutes later to go to our room and he was finally playing dance music people could relate to...but there were only about 25-30 people remaining there. The chicken wings and dry cakes provided at the pool grill that night were barely touched. Patrick the cruise director was easy to understand but not entertaining. The Greek captain was funny when you could understand what he was saying over the PA system. EXCURSIONS: We always book directly with tour providers via the Web or DIY when we get there. We rarely take cruise line excursions since the prices are ridiculous and you are treated like cattle hurded on to a big bus and spend too much time stopped for shopping. Everyone commented about the $142.50 cost of the bus tour to the Aquarium/Zoo and Crystal Caves. New friends did the Aquarium/Zoo ($10pp) and said it was a waste of time and money as their were no animals in most of the cages. We/they also went to the Crystal and Fantasy caves ($32pp for both caves or $22 for 1) which was interesting. We all used the Ferry to Hamilton (20 minutes) then the public bus from the transportation center (2 blocks away) to the caves (40 minutes). Buy a card of 15 14-zone tickets ($37.50 CASH ONLY) at the Hamilton ferry terminal which is the cheapest way to get around ($2.50 per ride on the bus or ferry with free bus-to-bus transfers from the driver). Use a taxi only for an emergency unless you are a billionaire ($5.25 flag down and $2.75 per mile). We skipped the (Horseshoe Bay) beach this trip due to the hot burning sun and limited time in our personal itinerary. You can get ferry and bus schedules from the wall in the Dockyard visitor center. There is usually a line out the door on cruise ship arrival day since 2 ships arrive at the Dockyard (Celebrity Summit and the huge NCL Breakaway from NYC). EMBARKATION/DEBARKATION: Unlike previous years, very efficient management of this process. We arrived early and you were seated and boarded according to your "Celebrity Class" on a first come first to board basis. If you were Platinum/Aqua/ higher class levels, you were boarded first no matter what time you arrived (we are only peon class with 3 Celebrity cruises ;-) The boarding time was fast. The people at the check in counter were plentiful and very pleasant too - unlike previous Bayonne cruises with extremely long lines. Debarkation went very fast too - there were plenty of immigration/customs booths open and the staff kept a good stream of people on each line so it kept moving quickly. OVERALL: We went to relax and we did since there were 3+ sea days. We had been to Bermuda before so we knew our way around and what to expect there. One notable change since our 2012 Royal Carribbean cruise to Bermuda (also from Bayonne) was the bad attitude of most of the resident Bermuda workers including the Dockyard visitor center, ferry operators, some bus drivers, Bermuda residents sharing the bus with visitors, ticket sale window (caves), REALLY BAD attitude waiter (Pickled Onion Pub, Front St. Hamilton). Other cruisers noted the same at these and other locations. Resident workers don't all wear name tags and many of the guy residents just addressed each other by the name "bro". Between the hot September sun, high humidity, and resident's attitudes, we'll likely never return. We'll also avoid the Summit in favor of newer small ships that at least have a promenade (ie; RC Explorer of the Seas) which is easier to walk through and navigate. Note the increasing crime rate involving visitors too (Google/see the 2017 OSAC Crime and Safety report). Celebrity delivers an increased crime warning letter to your room the night before arriving in Bermuda, and also suggests not renting a scooter due to the high visitor accident rate (likely caused by driving on the opposite side of the road than in the USA). Read Less
1 Helpful Vote
Sail Date: September 2017
Sailed to Bermuda aboard the summit. this was my wife and mine 5 th cruise with celebrity. boarding the ship was a breeze , we were on board in 15 minutes. we had a veranda cabin on deck 7, the cabin was just a bit smaller because the ... Read More
Sailed to Bermuda aboard the summit. this was my wife and mine 5 th cruise with celebrity. boarding the ship was a breeze , we were on board in 15 minutes. we had a veranda cabin on deck 7, the cabin was just a bit smaller because the summit is a smaller ship. no problems at all though with the size. the food quality had a small drop from previous cruises but was still very enjoyable dinner experience. I has a ny strip steak the first night that was well ( terrible) . I did tell them in the dining room that it was the quality of the steak, not how it was cooked. other than that, the food was very good in the main dining room, as well as the service. we had 2 1/2 days at sea. there was plenty to do each day to keep you busy. the nightly entertainment was good each night. shows, comedians magic show, and musical acts. some of the onboard games shows were a little hokie. the food in the oceanview café was very good each day, except for the eggs which were a bit watery. so we would go to the omelette station. Bermuda was beautiful to say the least. plenty to do if you wanted too. we elected to get our excurrsions off the boat. half the price and just as good. we did go to snorkel beach one day. we could not go to horse shoe bay because the water was too rough. getting off the ship was fine , but going thru customs was a downer. there was 3 lanes open and a 1/2 hour line one of the booths closed , leaving 2 lanes open for hundreds of people online. not celebrities fault , but not a good experience none the less. Read Less
4 Helpful Votes
Sail Date: September 2017
This was our first time on the Summit and our first time to Bermuda and we couldn't have enjoyed either anymore! As we live in Chicago, we flew in the day before and stayed overnight at the Embassy Suites near the large shopping mall. ... Read More
This was our first time on the Summit and our first time to Bermuda and we couldn't have enjoyed either anymore! As we live in Chicago, we flew in the day before and stayed overnight at the Embassy Suites near the large shopping mall. We stayed here in April pre-cruise and really enjoyed it. This time was no different. We really enjoyed the “happy hour” in the bar area. They put out some very nice appetizers. We ended up having dinner in the restaurant and it was very good. Took an UBER to the port the next morning. Embarkation was pretty quick. We splurged on a suite this cruise so we were on quicker and in Michael’s Club for cocktails in no time. Our first impression of the Summit was very good. Yes, it’s an older ship but we love the “M” class ships. The only thing I didn’t really love was the new area where they show movies outside. The stairs seemed treacherous to me and if you are holding a cocktail, even more so. No complaints on any public area. Our Suite, SS6115 was very nice. Great location, just 4 doors down from the central elevators and very quiet. I’ve read so many complaints about how they only redecorated the Penthouse and Royal Suites. I’m not sure about that. Our furniture seemed brand new and the room was impeccably clean. Yes, the tub is very high to step over but we managed. Our Butler, John and Room Attendant, Joir, were very good. The storage was amazing! Eating in Luminae was a treat. The Maitre de, Charles, was very nice and Paolo our waiter was not only very efficient but very funny. Our sommelier, Maggie, was very engaging. We found out she’ll be on our next cruise on the Eclipse next year so we’ll look forward to seeing her again. We really liked the ambience there. It reminded us of Blu when it was first introduced, just a little smaller. In general, all of our meals were wonderful. We had one miss but it was more a miscommunication than a bad meal. I liked that we didn’t seem to sit forever. It was not unusual to have dinner and be out in 60-70 minutes. We had dinner in the Oceanview one night and it was really good. Always a nice variety at lunch and breakfast. I had a nice manicure and my husband had a good massage at the spa. The casino was nice but there was some confusion about an on board ship credit that we never did get resolved. Asked a question at the cashier in the casino who referred us to guest relations. Asked the same question and was referred back to the cashier. We just gave up. Bermuda is absolutely stunning! We booked a private tour in advance prior to our cruise. We spent seven hours traveling from the dock to St. George and back down again. It was fascinating. We ended up taking the ferry back to Hamilton the next day for lunch and souvenirs. Beautiful city. The staff on the entire ship was amazing. From Captain Alex to Cruise Director Patrick and his staff, there was always a smile. Thank you for making this such a nice cruise! Read Less
6 Helpful Votes
Sail Date: September 2017
Embarkation at Bayonne, NJ was exceedingly easy! I'll have to say it is at the top of my list after 24 cruises. I was on the Summit it's first season; second cruise. It is still a very classy ship, even though it is showing its age. It is ... Read More
Embarkation at Bayonne, NJ was exceedingly easy! I'll have to say it is at the top of my list after 24 cruises. I was on the Summit it's first season; second cruise. It is still a very classy ship, even though it is showing its age. It is very easy to navigate. Dinners in the main dining room are good. If you are a shrimp cocktail and/or escargot fan you are in luck. They have both every night. On lobster night they served one of the largest lobster tails that I have seen on a cruise ship. It was cooked well and had a very good flavor. (It was however, a warm water lobster) The waiters were excellent. The tables are a little close. Even though we had a table for two, the closeness of the tables made it feel like a table for 10. This all worked out since we had a great group setting on both sides of us. The cafe food was better than most, with a fresh pasta station, hand made pizza station, a panni bar, as well as the usual omelet stations. I will say that the omelet station was very well organized, and you did not have the usual waiting lines to get one. We were on the Concierge level with a balcony. The cabins are more spacious that most compared to NCL, RCL, Princess, and Holland. Our cabin steward was friendly and efficient, however we did not get any towel animals, which we tend to look forward too. (I know it is corny). I did notice that other cabin stewards were making them, so it is not a ships policy not to do so. The casino was completely non smoking, which was a great advantage for me. Entertainment in the showroom was very good, but not really outstanding. I'll have to say the production crew & singers need a little more polish. The bands/singers they had performing through out the ship were abundant and very good. I did not take any shore excursions, but chose to get a 2 day travel pass and took the ferries and buses around the island. It worked out very well. This was my second trip to Bermuda, and it was just as spectacular as usual. I will definitely plan a 3rd trip to the island, and I would definitely not hesitate to take the Summit again. Read Less
5 Helpful Votes
Sail Date: September 2017
This is the 5th cruise with Celebrity for my wife and me, but 1st on Summit. Overall I give the overall experience a thumbs up! The crew is 98% super friendly, helpful and outgoing. You will see many more officers out and about compared ... Read More
This is the 5th cruise with Celebrity for my wife and me, but 1st on Summit. Overall I give the overall experience a thumbs up! The crew is 98% super friendly, helpful and outgoing. You will see many more officers out and about compared to the S-Class ships and they are almost all very friendly and never to busy to say hi or have a short conversation in an elevator. For some reason, service is always very cold at the Martini Bar and that holds true on Summit, also there aren't many waiters taking drink orders in the Oceanview Cafe. But generally you'll get great service everywhere else. The crew seems a bit younger and maybe not as experienced as on the S-Class ships but in someways this is good because they (almost) seem friendlier and more outgoing / less serious. You will still get the excellent Celebrity service you expect but this seems a bit less formal (not that the other ships are stiff or anything) for lack of a better word. The port at Bayonne is much different than Miami or Ft Lauderdale! There is only 1- cruise terminal so you literally fly through embarkation. THe process was smooth and fast and we were on the ship in no time! Same holds true for disembarkation, we got off the ship, easily found our luggage, got in line and were through customs all in maybe 30-40 minutes (estimated). I can't speak about parking since we flew into NJ. The Cabins are roomy, clean and have plenty of storage. They suffer the typical cruise ship failure of not having nearly enough electrical outlets, but a power strip (not surge protector) solves that issue. The cabins do show a tiny bit of wear around "the edges", but they are nice overall with no real complaints. Our steward wasn't great compared to those we've had on other ships, but he did keep the cabin clean and even made us 2- towel animals. There was some trash left in the cabin from the previous travelers and he tended to be in cleaning as late as 10:00pm. Dining holds to the typical high Celebrity standards. Food from the pool bar, to the Oceanview Cafe to Blu were all very good. For some reason the desserts, cakes in particular, on this cruise were just a tiny bit off. I'd give them an 8 of 10. Blu continues to offer excellent dishes, though I think the original mission of lighter fare doesn't really hold true any longer but that's OK with me. Blu offers a smaller, quieter dining venue with more personal service. You can also have them bring you entree's from the main dining room if you so choose. The service in Blu was very good, though it seemed like some of the staff may have been new and not quite up to speed yet. The team were all very friendly individually, but the team as a unit wasn't completely cohesive. Still Blu is worth the upgrade to Aqua Class (even without the other perks). Room service was OK, they werent slow but also not particularly fast. The food quality is decent. We love to have breakfast on our veranda, we did that twice but the food wasnt awesome so we chose Blu, etc instead. We ate at Qsine, Tuscan Grille and Sushi on 5 and they don't disappoint, plus we booked first day and got 20% off each. We've eaten at Qsine on other ships but the staff here was the BEST I've ever had, bar none on any ship. They were so friendly, entertaining, personal and attentive it was amazing! Qsine is worth experiencing if you haven't gone. Form the iPad ordering (love the little cartoons!), to the "small" courses, to the presentation and food quality its all a must do. Sushi on 5 is a fairly recent addition to some Celebrity ships and it's very well executed. If you like sushi, or even if you want cooked items this is excellent. Sadly, this place was never crowded. I really think more people should venture out and give Sushi on 5 a try. They charge on a per item basis, not a "cover charge" like the other specialties do. Finally, there is Tuscan Grille, one of our favorites on every ship! We ordered the onion soup (off menu) and its to die for, the steaks are cooked perfectly and melt in your mouth, the calamari was good but not spectacular, the lobster rigatoni was creamy and decadent. And you cant leave without having the tiramisu. Overall possibly our best Tuscan experience ever. Entertainment was quite good. We show most of the shows: Life, soundtrack, Daryl Joyce comedian, and iMagic. We saw "Life" on the Silhouette in March and this was the same show with different performers and slightly different costumes. All the shows are high energy, well choreographed and entertaining. We're in our early 40's and aren't normally into shows or plays but we do enjoy them while on Celebrity. The comedians were good, but make sure to go to the adults only show too. iMagic was very cool, we enjoyed the combination of technology into his magic act. This was our first time in Bermuda and have to say it's a very interesting island. It has a different feel to it than the Caribbean island, it is also cleaner than most island regardless which part you pass through. It's a group of small islands that make up Bermuda as a whole. St. George's is the original capital and the oldest section, great for history buffs. Do NOT miss Tobacco Bay! Hamilton is the modern, ritzier and business center of the islands and has a feel similar to St Maarten or Grand Cayman. While here you can wander around and shop or enjoy watersports. I recommend KS Watersports for a Boston Whaler rental or a jetski tour. There's a bit to see and do in the Royal Naval Dockyard like gift shops, a few restaurants, aquarium, and museum. Transportation is pretty easy and plentiful from the dockyard by mini bus, taxi, and ferry. There are many boat tours leaving from here as well as jetski tours and you can rent scooters from Oleander's here if you're brave enough to scoot around the island. Overall this was a great vacation on a very nice ship to a nice isalnd with friendly people and beautiful scenery. Read Less
3 Helpful Votes
Sail Date: September 2017
Hard to beat the hospitality on the Summi! 7 great days. The Captain and the crew in every category made us feel welcome.Makes us want to return. Dining, entertainment, service all the best. The Summit may be an older ship but it has to be ... Read More
Hard to beat the hospitality on the Summi! 7 great days. The Captain and the crew in every category made us feel welcome.Makes us want to return. Dining, entertainment, service all the best. The Summit may be an older ship but it has to be one of the best. And it sure helps that Bermuda was at its most beautiful.Wish we had more time to spend there. Cant say enough about the evening musical producions - the singers, dancers, and two acrobats were really good. Two very good excursions - caves, aquarium, and tour; and a day at Horseshoe Bay Beach (an exceptionally clean beach). We have no complaints. Just overall a great cruise! This is our second cruise on the Summit. Our first, two years ago was to New England / Canada and it, too, was most enjoyable. Celebrity is on the top of our list so far as cruises are concerned! Read Less
3 Helpful Votes
Sail Date: August 2017
We choose this cruise because we have never been to Bermuda and others have raved about it. We are also Elite plus on Celebrity. We have been on the Summit before several years ago out of San Juan and Had a wonderful time, stayed in a PH ... Read More
We choose this cruise because we have never been to Bermuda and others have raved about it. We are also Elite plus on Celebrity. We have been on the Summit before several years ago out of San Juan and Had a wonderful time, stayed in a PH suite back then. Room 7138 Celebrity Suite - Room is OLD and out dated! They never touched the CS nor the SS during the last dry dock and it shows, they only redid the PH suites and the RS (very Sad)! Furniture is old and worn out. Sofa was so low to the ground it was like they took the legs off of the sofa. Curtains outdated, old, and ugly, with a pull chain to open and close. Bathroom was poorly designed. Toilet bunting up to the Tub/shower. Tub so high with no grab rails to get in or out of was a safety issue, especially if you happen to be elderly. (This room should have a warning for the elderly). My husband has knee issues and he had a very hard time with the tub. Also you couldn't use the tub/Jacuzzi even if you wanted to because there was no drain stopper. Double sinks, but the room is so small it did not need double sinks, my husbands knees were touching the sink cabinets, it is so tight. Odd placement of the vanity in the middle of the closet, weird and dark, but not sure how they could fix that. Bed was way to hard for me, it hurt my hips and my shoulders, but okay for my husband. We have a Sleep Number bed at home, so it was hard to adjust to. The safe is in the dinning area, which was low and a strange place to put it, next to the mini fridge that didn't cool at all. Room Steward - Ossie, not on his A game. He mainly had balcony rooms and two suites. the first two days didn't go well at all. He would clean out room very late in the AM more like lunch time, and in the evening he was still in the room until after 9:30. that got better when my husband would call him every time we went to breakfast and dinner to let him know the room was free to be cleaned. We were one of the last on the floor to get our luggage and we checked in at 11:00 AM and was on the ship by 11:30, but didn't get our luggage until around sail away. Butler - Not sure why they even have butlers any more because other than bringing you your room service they no longer have tea service in the afternoon unless you want to go down to Michael's Club for it. Not a fan of Michael's Club at all. We only went in a couple of times and not for drinks or food. Luminae - Was wonderful all except for Breakfast and one nights dinner. Breakfast it is like the chef doesn't know how to cook hash browns or an omelet. The hash browns always came out so hard and crunchy that it looked like they dropped the shredded potatoes in a fryer, no potato left in it (it was like a dried out birds nest). Omelet was under cooked in the middle and gooey, I heard others asking for the omelet to be cooked WELL. One night at the last dinner the NY strip was tasteless and chewy, Flat breads are not like a thin pizza crust, they are more like pita bread not baked at all. Table in the restaurant are very close together, more like a cafe than a luxury suite dinning room, not a fan of that due to my husband wears hearing aids and they magnify everything around him, so we had to ask for a take away from others to we could carry on a conversation. Entertainment - was just okay, nothing to rave about. The musicians throughout the ship were really good. Bars - Nothing special that wowed us. Martini bar ran out of my husbands CC, and we had to go else where to get a CC and 7. The bartenders didn't seem to attentive to those of us that had drink packages, but they came around more often when you give them extra $$, SAD! The other bars were just so so. Bermuda was wonderful, clean, friendly people, that don't try to beg or sell you anything. had a wonderful time, and it is a very beautiful island. Passengers - Mainly from the North, no surprise, but they seemed more pushy and rude than the cruises out of FL. Just an observation, not trying to start anything. Over all not our best cruise by far, but not our worst cruise either! Read Less
3 Helpful Votes
Sail Date: August 2017
This was our 3rd time on the Celebrity Summit. Sailing with me was my husband and 11 year old son. We chose this cruise for the price and Bermuda so I can't say I'm completely disappointed with the experience. You get what you pay for. ... Read More
This was our 3rd time on the Celebrity Summit. Sailing with me was my husband and 11 year old son. We chose this cruise for the price and Bermuda so I can't say I'm completely disappointed with the experience. You get what you pay for. We had 2 other identical cruises on the Summit to compare this cruise to and we were somewhat disappointed this time around. First the Good: HUGE Family Veranda Cabin. Cabin 8168, aft facing, 2 separate living spaces, 2 t.v.s and a HUGE balcony with a table, 4 chairs and 2 loungers. The cabin was not noisy nor the movement bad. It was slightly worn out looking and the bathroom was tiny. Overall a clean cabin other than the empty Corona beer bottle under the sink and the pair of flip flops under the bed from the last cruise (or maybe before that). Can't really blame the cabin steward too much as he had 14 cabins to clean each day. When we had a flickering light and a smelly mattress it was fixed immediately. I thought the smelly mattress was my husband's feet stinking until I realized it was a stinky vomit smell coming from my mattress. Again, once I brought it to their attention it was changed immediately. A+++ (I did apologize to my husband). Bermuda was awesome as always! The people are friendly and the island is just breathtaking. Captain Alex was wonderful. He was witty, funny and very visible around the ship. We had 2 medical emergencies which he handled expertly. Cruise Director Patrick. Reminded us of a young George Takei from Star Trek. He was always visible around the ship, always smiling and had the most unusual laugh that always put a smile on our face. The Cruise Staff was excellent as well; very personable and willing and eager to hear any comments and suggestions. The Youth Staff was superb! Our son has ADHD and other sensory issues that cause him to act out when in new situations. After a bump in the road during the first night when we neglected to communicate his needs effectively, they then stepped up to the plate and delivered beyond our expectations. For the first time ever our son felt confident enough to get up and perform his Yo Yo tricks for the kids camp talent show. This was made possible by the sensitivity and patience shown by the Youth Camp staff. This was the best part of our cruise. Now the "not so good": The food. The food has gone downhill since are last 2 cruises (the last one being last August). So sad they charge for sushi now. The ice cream doesn't taste homemade anymore. My 11 year old wouldn't touch it this time around. He had a grilled cheese in the dining room on the last evening that looked like a gelatinous gob of oily yellow gunk on a piece of bread. I took a picture of it. The lamb chops were fatty and nasty. The fish tasted old. The best food we had was from the "Taste of Film" night. We paid $20 a person to eat about 6 different samplings of food during a film on the Rooftop Terrace, The food (mostly meat) was excellent as was the film (The Chef). So sad that the trend in cruising is now to get you to purchase your food to get the better cuts of meat and overall better quality food. Chair Hogs. Nothing new. We don't hang out at the pool so it's not a big deal to us but it does bother me. My suggestion: some type of scanning system utilizing passengers' sign and sail cards. Have some type of scanner set up (like for parking spots) where you scan your card. If you don't return in 30 minutes your card is disabled (by a pool attendant) and you have to go to Guest Services to have it reactivated. I would say about 75% of the chairs had towels on them with no people around to match. I made the suggestion on board but since it doesn't make money and will actually cost them money to implement I doubt it will happen. It's all about the money. Disembarkation. The crowds were ridiculous. They had everyone waiting basically on one deck and it seemed that the majority of the passengers were self assist which made the crowds worse. You had to be out of your cabin by 8:00am and then wait around for 2 hours. Other cruise lines like Carnival let you relax in your cabin longer which cuts down on the crowds and they hire an outside cleaning crew so the regular stewards have help on turn around day. Hopefully they can figure out a way to make this experience a better one. After all, it is your last impression of your cruise. Thankfully, Patrick the Cruise Director was flashing his smile as we left the gangway which did take out some of the sting. Would we cruise again on the Summit? Well, yes if the price was right and we had our drink package and on board credit. If another cruise line was less expensive leaving at the same time I think not. They are trying hard on the ship to please however it seems that the corporate office is trying to cut too many corners and it shows. Read Less
Sail Date: August 2017
We chose this cruise because it was convenient for our family. I've always wanted to sail under the Verrazzano! Leaving from Bayonne was easy. There's ample, convenient and well priced parking. This was our second trip on the Summit. We ... Read More
We chose this cruise because it was convenient for our family. I've always wanted to sail under the Verrazzano! Leaving from Bayonne was easy. There's ample, convenient and well priced parking. This was our second trip on the Summit. We thought she was in as good or better shape than 9 years ago. We were first on the ship due to our suite status, enjoyed our meals in Luminae (shout out to Charles, Jason and O'Neil). Our Butler, John was always around...with a smile and some snacks. Anastasia our concierge in Michael's was professional and very organized. Even though there were passengers with health issues, Captain Alex was up to the challenge! This was our second trip (the last time was land based 30+ years ago) to Bermuda. We found Bermuda beautiful but boring. We ferried into Hamilton twice but couldn't find much to shop for or do, although we did enjoy our lunch at the Hamilton Princess. Our biggest gripe was the bread basket at dinner and the pastry tray at breakfast! Can't they change it up? I guess boring was the theme... Read Less
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