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293 Barcelona to Europe - Western Mediterranean Cruise Reviews

We boarded the ship in Barcelona and flew in one day early, our hotel was located around 20 minutes from the port. The cost of a taxi from central Barcelona to the ship was around 15 euros so not too horrendous, on arrival at terminal A we ... Read More
We boarded the ship in Barcelona and flew in one day early, our hotel was located around 20 minutes from the port. The cost of a taxi from central Barcelona to the ship was around 15 euros so not too horrendous, on arrival at terminal A we was greeted by a huge queue to enter the terminal, we went through security in around 15 minutes and was soon heading to the special Haven check in area, in reality its a room with a few chairs and some water and basic snacks. Cabin- H4 Haven Suite 2 bedroom Villa- good size room but showing its age, needs a bit of TLC and the bed was not the most comfortable, pillows extremely soft and no other options available. Was kept clean by our steward but our butler Pavlo was extremely poor, we hardly saw him and he literally did the bare minimum each day, was also very unpleasant and spoke broken English so hard to communicate, looked surly and grumpy and should be in another part of the ship away from the guests. Dining- We had access to the Haven restaurant the Epic Club but we only dined there 2 nights due to the poor food and the fact they had the same menu for the entire cruise, even the main rest. aurant rotates the menu daily. this is poor, we tried Cagneys Moderno and La Cucina, of the three La Cucina would be best recommended as Moderno was poor and Cagneys is not the best steak you could get on a cruise ship. Service- outside of the Haven the service was good , but within the Haven it was quite poor, the concierge seemed unable to want to assist us and any queries we had were never followed up. Omar was a ghost and we weirdly only saw him on the final day as we was getting off the ship, (looking for his tips we assume). compared to Carnival or Princess NCL simply doesn't get into the same ball park. Ports and Excursions- Mallorca is a port they could cut easily and nobody would notice, replace it with Valencia which is much nicer place, all of the other ports are fine, but NCL excursions are all a bit like a school trip , expensive and would recommend you book private trips. Would I cruise with NCL again- having taken 2 cruises on NCL Jade and now the EPIC I think we have decided to go back to Princess Read Less
Sail Date September 2018
Out of 19 cruises this is by far the worst experience of them all. 1) Started with cruise asking if wanted to bid on upgrade, when knowing all rooms were sold out prior 2) Lack of communication/ Staff not informative 3) Did not ... Read More
Out of 19 cruises this is by far the worst experience of them all. 1) Started with cruise asking if wanted to bid on upgrade, when knowing all rooms were sold out prior 2) Lack of communication/ Staff not informative 3) Did not educate guest American money not useable at ports and Need to exchange money beforehand 4) Unable to exchange money after 10am on same day of excursions 5) Guest must reserve shows beforehand, to find out standing room only upon attending 6) Delivered wine to room with no glasses to drink it & stateroom server was not allowed to bring glass to room, remote control in room not working for days after telling housekeeping. Cabin light is terrible in staterooms 7) Entertainment show was disgracing to show gay actors to audience of straight people The embarking/disembarking went fairly good. The ship was beautiful. Cabin could have used lot more lighting & workable remote control for TV. The included Dining rooms always had a 15-25 minute waiting line. People were not allowed to enter shows if show had started. There could be better choices of entertainment/activities. The service provided was not up to par, could have been better. I did not travel with our children this time. And I would NOT go on the Norwegian Epic again. Read Less
Sail Date August 2018
Hello All: Overall I have not impressed the Epic, I am assuming that it all comes from the management of the boat. Just to give you some background, we have sailed with both Holland-America and Disney. I know everyone is looking to ... Read More
Hello All: Overall I have not impressed the Epic, I am assuming that it all comes from the management of the boat. Just to give you some background, we have sailed with both Holland-America and Disney. I know everyone is looking to make a profit, but they seem to looking at that too much and not the experience of the client. First you can not take water on board and to purchase a case cost $48us, which is just over the top, you can not take wine on board and pop. Everything on board cost extra, for different restaurants, show, bowling and the food variety changes very little. Some of the staff are unhappy, but not all, because they are worked too long of hours and too many days.We The trip planed by the boat are also over the top. Did a trip to Pisa and Florence for group of 7 for $400 euro and the boat wanted $261 US per head to do the same trip. That is just unbelievable! We will be speaking with our wallet and needless to say we will not be traveling with Norwegian again. Read Less
Sail Date August 2018
Chose this trip to take my family, wife, 2 married children and 2 grandchildren on a Med cruise in August The ship is very tired There were too many passengers 2560 compared to the advertised capacity and no extra staff. Consequently ... Read More
Chose this trip to take my family, wife, 2 married children and 2 grandchildren on a Med cruise in August The ship is very tired There were too many passengers 2560 compared to the advertised capacity and no extra staff. Consequently bar service slow, public areas not cleaned to a high enough stand. Open dining arrangements a nightmare and when we had to use a tender service about a 1.25 hour wait!! That said the grandchildren (10 & 14) had a fabulous time so therefore their parents could also enjoy their holiday. I had no expectations so in that respect I was not disappointed Fortunately, on day 2 we bumped into the captain and hotel manager who asked if everything was ok. After explaining the dining experience the hotel manager made a couple of calls and our situation was satisfactorily resolved. Also my daughter used to see him in the gym and he repeatedly asked if things were ok. We received a complimentary meal in one of the specialty restaurants Read Less
Sail Date August 2018
My husband and I sailed on the Crown Princess from August 4 - 11. We've had five cruises on RCI and HAL but this was our first time on a Princess cruise. We've loved all five of our previous cruises but we won't be doing ... Read More
My husband and I sailed on the Crown Princess from August 4 - 11. We've had five cruises on RCI and HAL but this was our first time on a Princess cruise. We've loved all five of our previous cruises but we won't be doing another Princess cruise. I'll list the pros and cons. Pros: -the beds and bedding were super comfy -the International Cafe had good salads and the pastries in the morning were good -we enjoyed our dinners in the main dining room -cabin steward (Ethel) was awesome as she kept our room immaculate -movies under the stars, karaoke and trivia Cons: -there was a sewage smell as others reported (we could smell it in our room and other parts of the ship. It wasn't constant but on and off) -the food in the Horizon Court was very mediocre, worse than hospital cafeteria food -the internet is archaic (coverage and speed is horrible, think back to the dawn of the internet - if you need to take care of important matters back at home, you'll be quite frustrated) -there was a horrible vibration in our room (C611) my husband had a terrible time with it and we considered getting off the boat in Marseilles -TV offerings were poor -A/C at times wasn't strong enough (in Barcelona, I found the boat to be quite hot, I asked if the A/C was working and was told that sometimes in ports they don't run it to capacity -it was always hard to secure lounges by the pool. People do save them and staff do not clear away towels if they've been left on the chairs Read Less
Sail Date August 2018
This was the first time I had ever been on a cruise. I chose this ship because it was just me and my 7 year old son and we are attracted to the water slides, kids club and activities. Couldn't fault it on that score but most of the ... Read More
This was the first time I had ever been on a cruise. I chose this ship because it was just me and my 7 year old son and we are attracted to the water slides, kids club and activities. Couldn't fault it on that score but most of the other stuff left a lot to be desired. The food in the complementary restaurants was poor. Everything seemed to be cooked in one central kitchen and it would be delivered to each different restaurant as and when ordered, but I'm convinced a lot of the items were pre-cooked and had been just sitting there waiting for someone to order it. It would arrive to the restaurant on the plate covered with a plastic lid and the waiters would simply take the lid off and bring it to the table. As such, the temperature was variable depending on which part of the ship you were eating in and even if you got lucky it still wasn't great. As for the kids meals, it looked like someone had just gone down to the buffet restaurant and chucked some stuff on a plate. Soggy, cold chips were standard (also, the SAME kids wordsearch was given to my son at dinner 7 days in a row! How lazy is that? They couldn't even be bothered to create 7 different ones. Given the ship does the same week-long trip over and over again for months on end you'd think that would be a minimum! This is all down to the 'cost saving' and 'maximising profits' that I'll mention later). Even the chargeable speciality restaurants were of variable quality some of the food was very good but other times it was really poor. I felt like the ethos of Norwegian was to maximise profits at all times, regardless of the impact it had on the guests. Staff had been recruited mainly from the Philippines and India, and whilst they were all very enthusiastic, pleasant and helpful, it was occasionally tricky in terms of their English. Having chatted to some of them I discovered that they were required to work 7 days a week for months on end. Once on board I felt like I was being squeezed for every single penny they could get out of me. 30% was added to EVERYTHING, 20% service charge and 10% VAT. They charged me something like $28 per day upfront for tips, so why am I being made to pay an additional 20%?! They leave a bottle of water in your room each day and it's only at the end you realise they've been charging you $5.50 for it - plus an additional 30% for the privilege! Finally, on this particular cruise I felt like there were too many stops and not enough time in each port. Because the ship is so big it was always docked an awfully long was from shore so just getting on and off the ship was a time consuming process and took away valuable shore time. Read Less
Sail Date July 2018
This was our third cruise with Celebrity. It was a disappointment at all levels . It was a big step down from our experience from two years ago with Celebrity Equinox. This was a Mediterranean cruise . It was no entertainment on ... Read More
This was our third cruise with Celebrity. It was a disappointment at all levels . It was a big step down from our experience from two years ago with Celebrity Equinox. This was a Mediterranean cruise . It was no entertainment on deck in the evening. It was no fitness or other outdoor activities like the previous Celebrity cruise. It was a lack of service and amenities. It was also a big disappointment in food quality and diversity . Food that we enjoyed at the buffet in the past now we had to go to special restaurants and pay extra. My husband and I had classic beverage packege but to get your cappuccino you had to go to the 5 th floor from 10th floor in order to get it . It was no cappuccino machine at any outdoor bars and any other indoor bars except the 5 th floor. People who catered to us were great but not to many of them ... Many times I had to clean my table and waiters were no where to be found. Overall it was not a good experience Read Less
Sail Date July 2018
Firstly do not be sold this cruise as a new ship this ship is over 20 yrs old, but new to the the TUI fleet, I did know this before traveling but didn't expect to be woken up every day with severe vibrations,including at 3.30am be ... Read More
Firstly do not be sold this cruise as a new ship this ship is over 20 yrs old, but new to the the TUI fleet, I did know this before traveling but didn't expect to be woken up every day with severe vibrations,including at 3.30am be scolded in the shower and have a toilet that didn't flush, having the plumber to the cabin twice to check the shower, only to be told there was nothing they could do as we were the last cabin on the run and when other people run cold water we lost ours. This is also sold as an all inclusive holiday but if you want certain drinks you have to upgrade your package we did do this, then when we went to dinner and asked for pink prosecco, we were told they didn't do this drink in this bar what the point of upgrading if you cant get the drink you want surely should be available in any bar. The food was ok nothing special but ok . Service could be a bit slow dinner sometimes being 2.5hrs . The cabin was clean but very noisy with the ship vibrations, and the air condition .The bathroom was poor with the shower being so grubby i wanted to wear flip flops . Read Less
Sail Date July 2018
CELEBRITY CONSTELLATION – NOT A 5 STAR SHIP We have just returned from a 14n (back to back) cruise on the Celebrity Constellation. We have been great fans of the Celebrity product in the past and have been on Constellation before, but ... Read More
CELEBRITY CONSTELLATION – NOT A 5 STAR SHIP We have just returned from a 14n (back to back) cruise on the Celebrity Constellation. We have been great fans of the Celebrity product in the past and have been on Constellation before, but both the ship and some of the staff, are in need of a serious shake-up. Torn and tatty bed linen, bathrooms with rust and filthy, stained tiling, grey torn deck towels that you wouldn’t buy in a jumble sale and sun beds that are rusty and broken are just not acceptable. Very young children( 3,7,8yrs) in the whirlpool late at night, totally unsupervised. Staff knew of this and chose not to approach the parents. A lack of drinks service on some of the sun decks led to large queues at the bars and much frustration. The dress code, always a contentious issue, was constantly flouted. A bare chested man in swimming trunks being served at the Martini bar on a ‘chic night’ is just not acceptable when most people have gone to a lot of trouble to look smart. Swimwear and foul language in the ‘elite party’ is not what guests want, particularly when the guests were not in the elite club– neither occurrence was challenged by the staff. On chic night, we dined in one speciality restaurant, quisine. With the managers approval, one guest wore swimwear and a baseball cap! Celebrity want to attract repeat customers so the logic of offering virtually identical (not particularly good) entertainment on the two successive 7n cruises is a real let down. The shows, although of a good standard, are primarily aimed at the American audience. It would be great to see the Broadway show reintroduced as it appeals to all nationalities and all ages. Surely it should be possible to at least change the menu weekly in the San Marco dining room to accommodate back to back cruisers.A noisy cabin (a vibrating headboard from the engine noise) required us to sleep in an inside cabin for several nights. we were then disturbed by 30 luggage trolleys being very noisily moved for 2 hours in the middle of the night. Despite booking and paying for an outside cabin we were only given $100 obs in compensation. Nowhere near the real difference in the cost of cabins. This Level of compensation and falling standards in everyway has ensured that we have felt more like commodities than valued customers. We have cancelled other cruises booked for 2019 on Celebrity Constellation and will look to other lines for a 5 star product. Wake up Celebrity as other passengers will be voting with their feet too. The 3 lonely stars of this ship are Gabriella( housekeeping) Thomas and Marko( cellar masters) thank you guys for all you did to help make our holiday better than it would otherwise have been. Read Less
Sail Date June 2018
I chose this specific cruise for the itinerary, and chose this line because I've cruised on Celebrity before and it was wonderful. There are similar cruises for much less, but I decided to go with Celebrity due to our previous ... Read More
I chose this specific cruise for the itinerary, and chose this line because I've cruised on Celebrity before and it was wonderful. There are similar cruises for much less, but I decided to go with Celebrity due to our previous experience. I do not drink alcohol and was forced to buy a "water" package, as the water in our room, and at the buffet was brown. The service was about the worst I've ever received anywhere and I'm including any travel any where in the world on land or sea. I had to get my bottled water at the bars-my average wait time was 15 minutes and this was even if there was only one person sitting at the bar. This was consistent, every time. This lack of service was the same for our traveling companions, one of which only drinks beer, not a mixed drink. How difficult is it to hand you a bottle of beer or water. And heaven forbid I ask for 2 bottles of water at the same time!!! The bartenders will not make eye contact (they appear to be trained to do this, since it is at every bar, unless you are very young and wearing a low cut dress or bikini) and the only way to get their attention is either by banging your hand on the bar or yelling, either of which is not my style. I'm a vegan, again chose this cruise because I was assured they could accommodate my diet. They did not. The Spa Cafe staff was incredibly rude, with the exception of my last day. Another complaint I have is that I paid for my water, I don't drink soda, and they charged me for a stinking smoothie. Over $6000 for the cruise, another $200 for WATER, and I had to pay for a smoothie. We had a massage at the spa which triggered my husband's sciatica which was fine and had been for the last 2 years. Next day he was taken by wheelchair to Medical for treatment (which was the only decent department on the cruise) as he could not stand. Spa denied any responsibility, they reimbursed his massage, but not his medical expenses. Again, poor customer service, why not go the extra mile instead of arguing with us? The internet service, for which I paid, was abysmal. We could not wait to get off this ship. We I came home there was article in Forbes that Celebrity is redoing this, among other ships. I will not be cruising with this line again. I've booked my next cruise on Uniworld. Due to either an excursion or my husband being in bed, (he also had GI problems from the food) we did not make our meal seating until the last day, and this was not well received. We were told to "go downstairs" where we were given a table by the entrance, again food bad (who burns gnocchi?) waiter clearly annoyed when we came in at 8pm. At the end of the substandard meal, I had to ask for coffee. My husband asked for decaf, which it clearly wasn't as he was up all night, and my green tea was black. The views were beautiful, although we did not see Montenegro, (husband's injury) but the ship terrible. Cruising is usually a great way to travel because the service is outstanding. Not on Celebrity. Read Less
Sail Date June 2018
Just really not impressed with the cruise. The ports were awesome, but then, how can you mess up Europe? We've been on 3 Princess cruises and been extremely impressed with the customer service and care. We thought we would give ... Read More
Just really not impressed with the cruise. The ports were awesome, but then, how can you mess up Europe? We've been on 3 Princess cruises and been extremely impressed with the customer service and care. We thought we would give Norwegian a try. We were charged $10 a piece for an onboard app that didn't work. We had the beverage package which included bar drinks less than $15. Can you tell me why soda water from the bar is so difficult to get? Everyone wanted to charge us (including the restaurants) for soda water. We finally figured out that if we ordered a scotch and soda in separate glasses, we could get it included. Our towel rack was missing from our room until the last day of our cruise. Repeatedly we had to ask for towels or breakfast cards as they were not left in our room after cleaning. We paid a lot more for an Aft Balcony room and were forced to go thru the casino (cancer zone) to get to the 5th floor to the dining room instead of letting us go down the perfectly good set of stairs available. We HATE smoking and the stench was awful! We felt like the majority of the staff was brand new and really didn't have a clue what was going on. One time I went to the bar on the 15th floor. The TV wasn't working. There were 4 bartenders working on the TV, no one being waited on until the manager came over and told them to take care of the customers and worry with the TV later. Very poor planning on the breakfast buffet. Why not put an omelet bar on one side and the prepared foods on the other side so they line will move efficiently and not have everyone waiting for those having omelets prepared. I wanted fresh fruit with my breakfast. They opened an additional buffet inside to accommodate however they had no fresh fruit on that buffet so I was still forced to stand in the line with those waiting for omelets. The manager came to me and said I could go inside to get food and I explained that there was no fresh fruit inside so I if I wanted it, I needed to stand in this line. Instead of doing something about it, he just went to others to direct them to the inside line. This was early in the trip, they could have adjusted the breakfast options to better accommodate the flow! Again, just really not impressed. Read Less
Sail Date June 2018
We chose this ship because of the itinerary and to celebrate our 40th anniversary. We boarded around noon and embarkation was smooth and quick. We had an interior cabin which was comfortable with ample storage for our clothes and personal ... Read More
We chose this ship because of the itinerary and to celebrate our 40th anniversary. We boarded around noon and embarkation was smooth and quick. We had an interior cabin which was comfortable with ample storage for our clothes and personal items. The bathroom was stocked with a liquid soap on the shower wall and 2 small bars of soap. Dining: We had My Time Dining, food was mediocre at best, menu rarely changed, Breakfast in the dining room was terrible and choices were limited, the windjammer offered the normal breakfast items on the buffet, on the last day everything was cold...bacon, eggs, potatoes, worst breakfast ever. Desserts were stale, boring and lacked flavor. Twice we were charged for alcohol and had to go to guest services to have it removed. I'm still at a loss as to how our account was charged since we never ordered anything but Ice tea or coffee in the dining room. No explanation was offered other than sometimes mistakes happen. The coffee station outside the Windjammer was available 24 hrs, problem was the coffee was always old and lukewarm. Cafe Latte-tudes offered Ben and Jerry's, sandwiches and desserts, left over dinner rolls were passed off as pastries by filling them with some kind of jam and covered in powdered sugar to disguise them, they were disgusting. Restaurant hours were very limited across the venue and complimentary beverages....ice tea, lemonade and flavored juices, with the exception of lukewarm coffee or tea bags were non existent and tightly locked up in the Windjammer. Entertainment: the dancers and singers need more practice, most performances were on par with a high school performing arts department at best. On board activities: 75% consisted of Spa facial rejuvenation, Art Auctions, trivia, self led card and board games, Casino Activities, recorded ball room music for your listening and dancing pleasure, shows were held in the Atrium which had limited seating and was very crowded. No comedy club or shows were offered. Only 2 movies were offered on a 12 day cruise and both were shown in the Masquerade Theater and Spanish subtitles were added in large print across the bottom of the screen making it impossible to read the English narrative at the end of the movie. Bingo was offered twice at a cost of $39 or $79 depending on the pkg . Soccer played non stop on the outdoor screen for all 12 days. and when soccer wasn't playing Army Fail videos played on a repeat loop the entire cruise. The itinerary was the only saving grace. We have no plans to ever sail on RCI again anytime soon......overpriced, boring activities, talent-less shows and mediocre food at best, no thanks! Read Less
Sail Date June 2018
We choose this ship based on the itinerary which was wonderful. Barcelona was wonderful and exceeded our expectations. Embarkation for extremely easy. The ship on the other hand was another story for it was in need of updating badly. ... Read More
We choose this ship based on the itinerary which was wonderful. Barcelona was wonderful and exceeded our expectations. Embarkation for extremely easy. The ship on the other hand was another story for it was in need of updating badly. From the second you boarded to the end you staff was constantly trying to up sale services. The entire trip we were nickeled and dimed every minute we were on the ship. Staterooms were basic and the food in the Windjammer and Main Dining room was horrible not to mention the very limited hours of service. Dinning room staff was just ok not super friendly for they all seemed very stressed (I would be stressed if I had to serve that food everyday) but the cabin staff was very pleasant, helpful and fun. Cruise value was not worth the price!!! Choose another cruise line such as Princess. We will not do RCL again. Read Less
Sail Date June 2018
I literally just walked into my house after flying back from this cruise. I booked one of the studio cabins on the Norwegian Epic which sailed out of Barcelona on June 10, 2018. The studio cabin is adorable. It is small, but effective. I ... Read More
I literally just walked into my house after flying back from this cruise. I booked one of the studio cabins on the Norwegian Epic which sailed out of Barcelona on June 10, 2018. The studio cabin is adorable. It is small, but effective. I got great naps when my cabin steward wasn't basically yelling at me through the door every 15 minutes so he could clean up my room and clock out. For the first three days, I loved the cabin so much that I actually went to the Cruise Next desk to make plans to reserve future sailings, but by day 4, the substandard customer service and lack of care sent me in the opposite direction and by day 6, I vowed never to sail with Norwegian again. I'd rather pack and repack my bags six times than give money to people who are rude and disrespectful. I've sailed twice before on Carnival. There is some semblance of joy on Carnival ships. Far too many Norwegian staff were indifferent and rude. You can tell they are at the end of very long contracts and have just had-it-up-to-here with the passengers. On Saturday night I asked one staffer at the "Guest Services" desk a simple question about luggage pick up and he waved me off and said "go ask Guest Services." At that point, I'd had enough of the rudeness and demanded to speak to a manager. The pre-hostess-hostess and The Manhattan restaurant let me stand in front of her for at least two minutes without even acknowledging my presence, despite the fact that she had no one else in line waiting. She was always frosty and unfriendly and unhelpful. After three days of terrible service and a rude pre-hostess-hostess ( I say pre-hostess-hostess because they make you stop at TWO hostess stands in the restaurant before you can claim a seat. Once we figured out that they serve almost the exact same meals at the buffet on Deck 15, we ditched the sit down dinners. We got tired of waiting an hour to get an entree. Plus the singer assigned to the Manhattan was just horrible. Off key. Out of tune and forgot the words to well-known songs. The most bizarre part of the cruise was having a staff member greet you at the entry to each restaurant with a spray bottle full of what we all assumed was hand sanitizer. On deck 15, the buffet, we were greeted each time by a member of staff saying "Washy Washy. Happy Happy!" I thought is was slightly racist and made fun of customer's accents and speech patterns. Ironically, they paid a small army to spray their customers down with chemicals before eating, but many times I went to the public restrooms on board and there was no soap in the dispenser. If germs and disease are so important, Norwegian should invest in soap and water and hand washing stations, not dubious spray bottles. It was all the little things that added up. Like telling us that they were providing a shuttle to get out of the port so we could take public transportation and then not having any staff to guide us where to go so packs of customers were roaming around looking for a way to get out this massive industrial area. Finally busses arrived, but the drivers would not let us on and told us we had to wait. We said "screw it!" and negotiated a 25 euro cab ride to the train station and were on our way to Rome while fellow passengers were probably still waiting to find a free shuttle. What is so sad is that we stayed at budget hotels before and after the cruise and they treated us so much better. We stayed at a Novatel after the cruise and the front desk clerk just gave us run-of-the-mill customer service and we felt treated like royalty because for 7 days, far too many Norwegian staff treated us as if we were bothering them to be on the ship. Maybe we just got an exhausted staff, but far too many of their employees looked irritated that passengers were actually on the ship. No wonder they impose an automatic service charge... that's the only way their staff would get tips. I would not sail Norwegian again - too many other options. Read Less
Sail Date June 2018
The destinations were great, more time at Messina and Crete would have made this portion of the trip outstanding (i.e. 10 to 12 hours at these ports would be ideal). 14 out of the 17 days we smelled sewage at various times on various ... Read More
The destinations were great, more time at Messina and Crete would have made this portion of the trip outstanding (i.e. 10 to 12 hours at these ports would be ideal). 14 out of the 17 days we smelled sewage at various times on various decks while at sea, the other days were in ports. Passenger should not see bubbled up paint or rust anywhere where passengers can access, especially near the Serenity and on the Promenade Decks. This Boat is only 13 Years old. People pay a lot of money to go on these cruises, but, there was a constant push to sell extras even after saying NO! Other Examples of just being cheap: Ice Cream - free, pay extra for the sprinkles. Hamburgers - free, but put cheese and bacon on it, pay extra. Pizza same thing. The Entertainment was Marginal, there cultural nights in Barcelona and Athens with the local dances were effectively meaningless. There was No explanation of what the dances being performed are, nor there significance, purpose, or meaning. Minimal variety of the entertainment Port and shore excursions were more than 2x's the cost of doing it yourselves. Do a little research before you go and save a lot of money, a little planning goes a long way. Some of the sights you see on the Princess Shore Excursions are Drive Bys. But they do seem to find time to stop to Shop. If word got around that someone had a couple decks of cards and chips for a Texas Hold'em game no one would use their electronic table. Example 3 players 1 looses $40, 1 wins $2 another wins $10 and Princess Cruise Lines Takes $28 Read Less
Sail Date June 2018
Where do I start? I’ve been on many different ships with many different cruise lines and this ship is mediocre. A big ship, yes! But not done elegantly. It felt very hokey. Let’s start with the good. The night shows were very ... Read More
Where do I start? I’ve been on many different ships with many different cruise lines and this ship is mediocre. A big ship, yes! But not done elegantly. It felt very hokey. Let’s start with the good. The night shows were very good. Hair Spray was excellent, so was Mo5aic and the comedy. Hiro sucked however. Staff are super friendly. We traveled with our 1 year old and the service in Royal Tots was exceptional. They take great care of the babies. The bad: The food was horrendous. I eat fish, seafood and vegetarian (no meat). The options available were gross. You could tell most of the food was premade by mass production food facilities and not cooked aboard the ship. For example, the guacamole in El Loco Fresh was definitely packaged... yuck. All fish was over cooked and dry. Every meal in the main dining room is served with mashed potatoes, no matter what you order. The best restaurant by-far was Solarium Bistro. I recommend you eat breakfast there daily and dinner as often as you can (but menu doesn’t change so you’ll get tired of it). There were no protein alternatives for vegetarians I.e. veggie burgers, tofu, etc... Another huge complaint I had was that I felt as if I was being nickle and dimmed. Everyone has to pay the mandatory gratuity fee. But in addition they charge 18% gratuity on drinks and any ‘premium’ food purchased. This isn’t right. You’re charged for anything and everything. Even popcorn in the theatre is extra.... really? How much does it cost to make popcorn? We did the European cruise and the ports were pretty boring. Especially Citiavecchia. I would have loved to do an excursion but the offerings were lacking. I love to travel and have no problem spending money on a beautiful vacation. I felt severely ripped off after this cruise and I would highly suggest you choose another ship! Read Less
Sail Date May 2018
With over 100 cruise nights on many different ships, this has to be the most underwhelming experience onboard that we've had. Previously we had a fairly high opinion of Royal Caribbean, now they're certainly not our first choice ... Read More
With over 100 cruise nights on many different ships, this has to be the most underwhelming experience onboard that we've had. Previously we had a fairly high opinion of Royal Caribbean, now they're certainly not our first choice to sail with. Having said that, the ports of call were pretty wonderful (but why Ravenna???). The good and the bad, in no particular order: Great handling of embarkation - very efficient. Spanish translations were constant, annoying and unexpected given the very low ratio of Spanish-only speaking passengers. RCL very reluctant for some reason to give you upfront (pre-cruise) information e.g. Last minute changes due to Monaco Grand Prix - RCL in denial? everyone else knew it was on! We emailed RCL pre-cruise on the timings of the Roma Express train excursion. No satisfactory answers given, so we didn't know how much time we had in Rome itself. A last minute change to the tour in Kotor added a 45 minute visit to a leather factory - "A shopping opportunity" which none of us took up - 45 minutes that could have been better spent looking at the awesome countryside. It made us feel 'captured' and, unless you had the odd 2000 Euros lying about to spend, very much wasted time. All walking distances on RCL shore excursions on this itinerary were understated and significant. No detailed maps of destinations available from tour desk - even if you spent a fortune on their excursions - e.g. Ship's shuttle was sold as 'direct to St Mark's Square', we walked over 500m from the ship to the shuttle (then stood in a long queue), and had to walk a further 600m from the shuttle to the square. Luckily we had printed off a rough map of Venice before we left home - RCL refused to give us the local tourism office map because it 'wasn't sanctioned by RCL' and their own inferior map didn't cover where the shuttle docked and gave very limited information. In short - they take your money and you get dumped in town to make your own way without a usable map! We made our own arrangements in Salerno - far more efficient, welcoming, informative and cost friendly. We highly recommend italytoursharing.com who were amazing from start to finish. Headliner acts and production shows were above average and probably the best combination on any cruise we've been on (there were only a couple of 'duds'). CD & his team worked hard. Passengers used as 'entertainment' seems to be the trend these days and not good enough considering the daily amount passengers pay. The only place where you can buy a 'specialty' coffee was Cafe Lattitudes. However, they serve in cardboard cups with wooden stirrers and cakes come with plastic spoons - we get better quality at the local drive-through. Generally it felt like staff numbers were low, not many in evidence throughout the ship apart from the dining areas - and most of the dining staff seriously need more training. In the main dining room the waitstaff were frequently reaching across diners, interrupting conversations without apology and clearing as soon as each had finished their meal rather than waiting till everyone at the table finished (last one is picky, but basic manners in a formal setting please). Food selection was poor and usually cool to luke warm temperature. Why was an identical glass of champagne on French Riviera at an absolute waterfront restaurant so much cheaper than on board? Generally drinks were really expensive. Their hard sell just kept coming throughout the cruise. Specialty restaurants, art shows, drinks packages, internet packages - you name it. Irritating. Their first concern seems to be to get as much of your money as possible, while you're captured. Finally, on the last morning we came out of our cabin to find that all shipboard accounts were folded once and stuck on the message holders outside the cabins. No envelope, no privacy. If you're that way inclined - have a look at your neighbours account...... Read Less
Sail Date May 2018
This was the first cruise to win over the wife to cruising something i wanted to do not her...So the Norwegian Epic it was.we boarded 20/05/2018 in Barcelona. The Embarkation went well was given a map and pushed on board had to find our ... Read More
This was the first cruise to win over the wife to cruising something i wanted to do not her...So the Norwegian Epic it was.we boarded 20/05/2018 in Barcelona. The Embarkation went well was given a map and pushed on board had to find our own way round..All looks grand to start with BUT and a Big BUT the lifts are a big joke some where out of order then you have the heaven guests that have a lift card to lock the lifts out so they don`t stop on other floors but the heaven.... So you end up with 10-15 people most days waiting for the lifts then it stops at every floor very poor... The food i found good most days...as for the nights i had brought the dining pack so we made the most of it for 5 nights i found Cagneys steak house good but you don`t get time to finish your starter before they are trying to bring the main had to tell them to slow down this was not the case in the French restaurant..we went in both for 2 dining nights...just down to me not liking fish or Italian...We had the ultimate beer package and it was great but when you dine in these pay restaurants they try and sell you wine buy the bottle at about $30 a shot...order by the glass and it`s free.. The upstairs garden room on deck 15 is ok just in my opinion just poor quality in ingredients and it`s like a rate race in their as for the pool deck outside the Garden room it`s just grilled Chicken,burgers and Chips etc etc.. We also had the coffee option and water pack...came free with the deal... The coffee from the machines in the restaurants is a joke tastes really if you order one from a bar and they make you one you are billed $4 learnt my lesson on that one Also i brought the dining pack of Norwegians website for about $88 each five months before we traveled. They also billed us on board $10 each for the dining pack they said it" was a tax" robbing sods.. As for Entertainment you have to pre book to go into most shows if you can get in that is we just stopped by the bars and had a few drinks their.. NCL Excursions are daft money most are from $250.00 to $395.00 we can fly from uk to Rome for the weekend for that money i think they are aiming for the USA market..We just done our own thing most days or made the most of a quite ship... One thing we did pay for was a pass for the Posh deck and bar on deck 18 well worth it...padded sun beds single and double great views and your own bar and staff to wait on you well worth the $59 for the week each.. Think other people need to know this a lot of people smoke in the Casino area making it stink with stale smoke. The rest of the ship is looking a little tired now needs money spending on it our cabin 8069 was size wise ok loads of storage space small toilet room and the sink they stole from a dolls house bed is small but comfy i`am only 5ft 10 and my feet over hang..House keeping not the best last guests items under bed along with the daily dust also the balcony glass was never cleaned in the week we was their looked more like frosted glass.. As for the Disembarkation what a joke....our flight and cruise was all booked by cruise nation ..return flight 13.45 we where kicked of the ship at 9am no ifs no buts tried to tell NCL about the flight leaving later they don`t give a hoot.. Would we cruise again YES but will go with someone else Read Less
Sail Date May 2018
Went on this cruise for my birthday and my friend birthday. The pools are very small and one of them had barely work. Closed during the afternoon. Leave you with one pool. Music was not very good or the entertainment. They was no ... Read More
Went on this cruise for my birthday and my friend birthday. The pools are very small and one of them had barely work. Closed during the afternoon. Leave you with one pool. Music was not very good or the entertainment. They was no activity around the pool not like the other ships I have been on. It has a comedy club but it was not a comedy club. I should say may 2 nights what ever they had was funny, no comedian. The excursions. You would do better to do it on your on. 1 hour here and maybe 30 minutes there. You do realize that your tour guide gets a commission where ever he takes you, right? Oh, paid for transportation from airport to the boat. The guide just takes off and says follow. Well we got lost. Check 21 buses. Ended up taking a cab to the port. Extra charges. The staff is not friendly. Beware. Read Less
Sail Date May 2018
My husband and I chose this cruise because we first took the Trans-Atlantic cruise from Fort Lauderdale to England. As long as we were in Europe we decided to take another cruise, a Mediterranean cruise. We traveled through England, ... Read More
My husband and I chose this cruise because we first took the Trans-Atlantic cruise from Fort Lauderdale to England. As long as we were in Europe we decided to take another cruise, a Mediterranean cruise. We traveled through England, Paris, ended up in Barcelona and embarked on the cruise there. We disembarked in Rome. The excursions were fine - the ship was not. There was a foul sewage smell half-way through our cruise that they never fixed. Having paid for a balcony that we could not use was very disappointing. The cleanliness of the ship was not up to par - there were many dirt spills on the carpets throughout the ship. The food was only okay. Our room steward needed more training on how to simply clean a cabin. I go on vacation to enjoy someone waiting on me - not me having to clean my cabin even after notes were left for the steward. Not the best cruise. Read Less
Sail Date May 2018
We have sailed NCL three previous times and liked it. This ship does not compare to others. There are 4,000 people on board and the staff are not customer service minded in any way. This includies dining staff, purser;s desk, operators, ... Read More
We have sailed NCL three previous times and liked it. This ship does not compare to others. There are 4,000 people on board and the staff are not customer service minded in any way. This includies dining staff, purser;s desk, operators, dining managers. I believe the staff feel anonymous and that what they do does not matter.. There is no hussle and no TLC. We had a problem with people smoking on balcony next to ours which came straight into our room. I had to call 4 times before anyone investigated. This included our cabin steward, the pursers desk, the operator and finally lattitudes guest services. The lay out of the ship has very little outside space. Its hard to get a jacuzzi or a deck chair or even a seat or table in buffet. The shows are hard to get in to see. Most of the shows charge money. The Taste (main) dining room is below the casino with a large opening and is always filled with cigarette smoke. If this had been my first cruise it would have been my last. In the dining room my of my meals arrived cold or luke warm. We had to constantly ask for water and drink refills. The room design is weird. Very small cabins with the bathroom open to cabin. Toilet has an opaque door so if you share room with your kids there is nowhere to change clothes. Our cruise was Western Europe which I do love the ports. I just would not do it on this ship again and will most likely take a break from NCL. I have cruised over 20 times with many different lines. Read Less
Sail Date April 2018
The ship itself is not designed to our liking. I feel that it was designed to cram as many people onboard as possible which took away from the usual features that we expect from cruising .We like to take walks on the outside decks, from ... Read More
The ship itself is not designed to our liking. I feel that it was designed to cram as many people onboard as possible which took away from the usual features that we expect from cruising .We like to take walks on the outside decks, from one side to the other and back around, for exercise and the view, but this ship did not have a deck where we could do that. There were only 2 sets of elevators for us and the other 4,000 people ( plus crew) to use and we very often had a long wait or we just ended up taking the stairs. We did enjoy the entertainment options very much. And we had a very smooth sailing from the port of Barcelona, to Italy and France, then back again to Barcelong. We have sailed on the Norwegian Jewel and loved it! I would sail with Norwegian again, but not on the Epic. Read Less
Sail Date April 2018
I sailed on the April 14 sailing on Symphony of the Seas and it was one of my worst vacation experiences. I’ll start with the positives: The ship is beautiful. The artwork is beautiful, I love the whimsical feel and every room is ... Read More
I sailed on the April 14 sailing on Symphony of the Seas and it was one of my worst vacation experiences. I’ll start with the positives: The ship is beautiful. The artwork is beautiful, I love the whimsical feel and every room is classy. The staterooms are nice and the beds very comfortable. The shows are cool. Some of them are a bit high concept. I honestly think if the ice show was iSkate 2.0 expanded, audiences would be just as happy as trying to figure out that strange storyline in 1977 but overall, a talented team. I like the emphasis on cleanliness with hand sanitizer and sinks everywhere. Here are some of the problems we experienced on the ship: The food is not great. The breakfast at the Windjammer is cold in areas it shouldn’t be and the potatoes are dry. I assume its’ a given the scrambled eggs are a mix. In the Main Dining Room, I had to send back the tuna one day because it was rubbery. The Royal Chocolate Cake doesn’t taste like chocolate. In Park Central, we took some sandwiches with us on a temperate day. 2 hours later, we took them out to eat and parts of the sandwich changed color, stemmed from what we believe to be poor ingredients or improper temperature food storage. Beyond that, the dishes were inconsistent. Some were good but many were average to below average. The menus were not inspired by the local foods or ports. It was completely generic. The wine list contains generic wines you could get in any American restaurant or Costco (like Duckhorn and Francis Ford Coppola) and there’s no cocktail menu at the dining room. This is a Mediterranean cruise. Wines are made in every country we ported at. Why not celebrate the local flavors a little more? The service ranged from good to poor but really, it was inconsistent. Rooms are barely cleaned. When we moved the pillows off the bed to sleep, the staff would not pick them back up when making the bed. They would just make the bed AROUND strewn pillows. Cups were left around for days. I found a mug in my nightstand after THREE days! Eventually, this got better so I assume it’s a kink the team is working out. In the Solarium Bistro breakfast, tables would be covered in empty plates, giving the appearance of a trashed restaurant. Guests would have to shove plates around on the table to make room to eat and even when I asked they be cleared off, they were not always cleared off. When we called (from the hall) about our phone problems (more on that below), the operator tried to tell us it was late and could he just come tomorrow. We said no - what if we need something? They did fix it but then ANOTHER guy showed up later in the night to fix it again. Seems like poor miscommunication. We had a guest services officer tell us iSkate 2.0 was free skating time for passengers. It’s a show. Please educate your guest services team. The spa was small. The “lobby area” for the thermal suites connects to the aroma spa (which had no aroma), the tiny dry steam room and the rainforest shower so you can hear every door slamming and everyone struggling with the rainforest shower, which only lasts 10 seconds. The worst part is that the ceiling shook every time someone above in the gym lifted a weight, took a step on the stair master etc. Why would you not soundproof the spa?! Also, I really missed the floor to ceilings windows of the sea that Carnival had. The noise was too distracting and I had to get a refund. The nightly dance parties with the life-of-the-party cruise director are lacking. Oh and all the cool activities you advertised? The escape room was only open once at a port time. The skating rink is only open once for passengers. Things open and close at weird times and the hot tubs are not hot. The advertised activities, especially those in Studio B, were a gimmick. The technology on this ship is not good. First, a tech/service issue: The automatic door at Central Park malfunctioned and nearly slammed in my face and instead of noticing he should report it, the staff member laughed at me! A second time, it slammed me hard in the shoulder because the automatic doors in Central Park are slower than ALL the other automatic doors on the ship! Back to the phone: our room phone needed 3 work orders so we basically had to go to guest services or do it ourselves every time we need something. Why am I paying $14.50 a day for service? The app sucks. You can’t bookmark events, message other guests on the ship, it listed incorrect times for trivia, listed an ice skating event and then we got there and it was iSkate 2.0 and it generally lacks info like “don’t bring any loose items to laser tag.” We missed events because of the app. FINALLY, the billing issues! First, I got billed twice for a spa pass and had to have it refunded. Then, on the last day, I was told I didn’t return towels and charged $50! First of all, we last used towels on day 5. We brought them back and the employee barely paid attention when we returned them. Perhaps the technology malfunctioned again! We spent the last night at midnight at Guest Services (AGAIN) to clarify the towel billing. We were told you would take it off and it would reflect on our account in the morning. In the morning, on the tv, the towels were still there but on the paper invoice, it was gone (slow technology yet again!?). We figured that’s fine but then I got home and got billed for the towels AGAIN! I had to call and then had to explain yet again how I didn’t take the towels. I’ve been told the charge will be refunded in 7-10 days so only time will tell if it’ll finally happen. This cruise was an awful experience. A Guest Services Officer did offer 10% off our next cruise but we declined (got $50 on board credit instead) because we will never sail Royal Caribbean again and will never recommend it to our friends. Read Less
Sail Date April 2018
I really wanted to give this cruise a higher rating… There were many positives (e.g. The ship, the ports, the entertainment, etc…), unfortunately, there were a few negative issues that overshadowed my experience. Hence, the lower ... Read More
I really wanted to give this cruise a higher rating… There were many positives (e.g. The ship, the ports, the entertainment, etc…), unfortunately, there were a few negative issues that overshadowed my experience. Hence, the lower overall rating. We sailed on the Norwegian Epic. It was a 7-day cruise which departed out of Barcelona and made a loop through the western Mediterranean before returning to the same port. There were 4 friends in 2 cabins in our party. I’ve been on 9 (week-long) cruises, 6 of which have been with NCL. I reside in the US, but I’ve been on 3 Mediterranean cruises. So, I believe I have an adequate basis for comparison. As I mentioned, there were numerous positives about the trip. We arrived in Barcelona 3 days before the cruise. As always, Barcelona didn’t disappoint…it’s a great launching point. We sailed in later October…a great time of year to be in the Mediterranean. We also enjoyed the ship immensely. The Epic is one of NCL’s largest. We prefer the larger ships due to the variety of options. We found to ship to be clean, fairly modern, and decorated nicely. We had balcony cabins which were well appointed but a little smaller than we are accustomed. The cabin size worked well for a couple, but I would not want to attempt to add a third person to the room. The food was good (not spectacular, but not bad either)… on par for NCL. We found the entertainment to be excellent. The main production, “Pricilla, Queen of the Desert” did not disappoint …the best I’ve seen on a ship. The Cirque show as also worth the upcharge. The house band, playing in the Cavern Club, was also pretty decent. Due to the hectic port schedule, we didn’t get a chance to experience the balance of the entertainment. The ports were also a big hit with our group. 5 great stops. It’s rare that one finds a great ship that also has great ports of call, but this cruise delivered! Unfortunately, there were a few items (all easily under NCL’s control) that cast a negative shadow over what would have been a 4 or 5 star cruse rating: I do not agree with NCL’s new “water” policy. I understand NCL’s business model; give the cruise away at reduced margin’s and make up the margin on “upsell” items. I really don’t have a problem with this approach; however, water (the basic element of life) is a foolish place for NCL to fight this battle. We passed through the port security screen with no issues. We then checked in with NCL and subsequently purchased bottle water from the shop in the port (presumably an acceptable thing to do). Upon boarding the ship, we went through a new second screening where our bottled water was confiscated, apparently based on NCL’s new policy. We aren’t talking about juveniles sneaking booze on board; we’re talking about mature adults with plain drinking water. This is ridiculous! The tap water is the cabin is non-potable. Refilling water bottles in the café is prohibited due to sanitary reasons. Room service will no longer deliver a picture of water to your cabin without a surcharge. We had the unlimited beverage package (including alcohol and soft drinks), but this does not include bottled water which needs to be purchased separately. Without incurring extra costs, how is one supposed to get a drink of water when one wakes up in the middle of the night? Wander the ship in your PJs looking for a bar that’s still open to get a cup of water? I’m concerned NCL is changing, and not for the better. Our second issue involved the advance booking of the Cirque show. A few weeks before the cruise, we phoned NCL to book the Cirque show along with some specially dining reservations. (We had to use the phone due to the obvious limitations/problems with NCL’s website) The gentlemen we spoke with confirmed our entertainment reservations as well as our dining reservations. I requested a confirmation of some sort (e.g. confirmation #, email, ability to view reservation on-line, etc…). I was told not to worry about it… all would be visible once we were on board. Once we were on board, we found our dinner reservations were in tact, but all entertainment reservations had been lost. Fortunately we were able to rebook the reservations, only to find that the Cirque show had a 3X price increase from what was advertised and reserved. I had to revisit the Guest Services desk no less than 4 times to try and resolve the issue…unsuccessfully I should add. The level of incompetence at the desk was truly staggering. In addition, NCL’s accounting system was extremely rigid and did not allow for any charge reversals without applying (unusable) credits. Getting frustrated on 5 different occasions for the same issue is not how I planned to spend my vacation. One other (less significant) issue was the adjoining balcony doors. We paid for cabin upgrades for the sole purpose of assuring we could select adjacent cabins in order to share the balconies. We always request the Cabin Stewart to unlock the door between the two balcony’s in our group. This has never been a problem in the past (assuming both parties provide consent). On this cruise, however; we were informed this was not possible due to a safety concern with the doors flopping open/close while underway. As I stated, this issue was not as significant as the other items I discussed, but I would recommend NCL simply upgrade the latching mechanism holding the door open. On a positive note, the balconies on the Epic are considerably larger (deeper) than the Breakaway class. In summary, the ship, the entertainment, and the ports were all positives on this cruise. However, a few simple, but frustrating, NCL business decisions really put a damper on the overall experience. Based on the direction I see NCL heading, I’ll have a hard time recommending this cruise line in the future. Read Less
Sail Date October 2017
This was the second time that I was on this ship. First time was great (the year before). This time it was terrible. It all started when boarding. I had a couple of bottles of wine in my suitcase which you are allowed and they held on ... Read More
This was the second time that I was on this ship. First time was great (the year before). This time it was terrible. It all started when boarding. I had a couple of bottles of wine in my suitcase which you are allowed and they held on to it in security. I was not informed and had to go get it myself. The food in the café was terrible. People were saving the pea soup was yesterdays guacamole. Food was cold except for the Jello with was warm and runny. Amazing difference a year makes. Entertainment was exactly the same shows from the crew. In the cabin you could here water running through the pipes until 2 a.m.. The plumbing stopped working a couple of times. A pipe burst 2 down from us and flooded much of the area with hot water. I was not kept informed of what was happening and the officers did not answer any questions. All cruise long, we had to deal with wet floors, wiring hanging down, and equipment all over the place. They worked on this problem day and night so sleep never happened. Even an officer got made at me because I was complaining to other passengers but still did nothing. The only thing I heard from the ship is when one of the crew made a joke about it around the pool. Even at one port you had to pay to get off the ship and be transferred to town even though there was a spot at the dock for free transfers to town in which other cruise lines used including Royal Caribbean This was my tenth cruise (fourth with Celebrity) and that is where it ends Read Less
Sail Date October 2017

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