68 Barcelona to Europe - Western Mediterranean Royal Caribbean Allure of the Seas Cruise Reviews

We did the Mediterranean Cruise followed by the transatlantic back to Fort Lauderdale in October/November. In defense of the ship, it is a beautiful ship and has so much to offer the cruiser whether a family or just a couple. On the ... Read More
We did the Mediterranean Cruise followed by the transatlantic back to Fort Lauderdale in October/November. In defense of the ship, it is a beautiful ship and has so much to offer the cruiser whether a family or just a couple. On the other hand, it was way too crowded with 5500 guest and 2400 crew. If you don't make reservations in advance, you stand in very long lines for hours after getting on the ship only to find out shows are no longer available. Even in the "Anytime dining" if you didn't have a reservation, you were moved to the end of the line behind those who did. I totally disagree with that concept. Another complaint is about standing in line for 45 minutes, even with a reservation, to get a good seat at the shows, only to be forced to take a backseat to "Diamond guest" who have not stood in line for very long. It should be first come, first served. The public areas during special events such as the parades and the Halloween Party/parade was just sheer madness because there were so many people trying to gather in such a small area. I saw pushing and shoving to get a spot to stand. After two hours standing in wait, we finally gave up and went back to our room because of the tightness of the crowd. That was very disappointing. Also, a lot of the venues that should be included in the price of the cruise had additional fees attached. In summary, if you plan to cruise on the Allure of the Seas, be prepared to stand in long lines for everything and be sure to bring your purse along. Read Less
Sail Date October 2015
This ship is way too big and carries too many people. We did the western European cruise so every day there were five to six thousand people attempting to have breakfast at 7 am in order to make their tours. The line for the main dining ... Read More
This ship is way too big and carries too many people. We did the western European cruise so every day there were five to six thousand people attempting to have breakfast at 7 am in order to make their tours. The line for the main dining room was huge. We had to settle for the fare of the Park Cafe which was rubber eggs on cardboard muffins. The coffee was good. We did order room service for breakfast one day. A tablespoonful of cold scrambled eggs , cold greasy sausage and no knife or fork. Since the gratuities were included in price the crew had no incentive to treat the passengers well. We had to search for a room steward. I waited on a long line the first day to change my dining from early to late as we found out our tours got back just at dinner time. After being assured all was changed to our satisfaction, I received a note on my door stating that we would be at the early dining. None of the crew seemed to know what was going on and didn't care. I really believe right from embarkation we spent most of our time waiting on very long lines. This ship was designed by accountants who figured out that you can squeeze several thousand people onto a floating vessel and attempt to sell them some overpriced crap at every turn. Feed them poorly, treat the like prisoners, overcharge them for drinks ($15 for a martini) and let them watch cheap theatrical events. You must go to the uppermost decks just to see the ocean. Never again. Read Less
Sail Date October 2015
Positives: Excellent entertainment activities. Cabins adequate for purpose but very clean. Majority of dining room staff excellent. Beautiful ship. Ship very easy to get around. Great cruise director, activities manager and captain. ... Read More
Positives: Excellent entertainment activities. Cabins adequate for purpose but very clean. Majority of dining room staff excellent. Beautiful ship. Ship very easy to get around. Great cruise director, activities manager and captain. Mama Mia, water show Blue Planet and ice shows unbelievable. Negatives. Activities held in venues that are too small for number of participating people yielding crowding and people sitting on floor or standing up even in the theater. Promenade activities so crowded you can't even go from one end to the other. Even though nonsmoking section in casino the entire casino reeks of cigarette smoke and the entrance near dining room to the casino also smells. Avoid casino if you are allergic to cigarette smoke. Diamond activities were all overcrowded. Couldn't even get into the top tier event when we were given a 5:15 invitation. Told to try and come back at 730. Ship has a policy that passengers are not to use abusive or offensive language although comedians in comedy club could use the F bomb in every other sentence .....Diamond members could get at least 10 different alcohol beverages but were refused a diet coke saying they didn't have any........ Not a place to bring your mother in a wheelchair. People push into the elevators and don't help the impaired get on at all. This was a repeated problem. Need to get to shows at lease 45 minutes early to get decent seat so spent a lot of time waiting. At certain times only one place on pool deck to get towels. Lines in terminal on disembarkation. Read Less
Sail Date October 2015
As an experienced traveller, I was looking forward to my first RC cruise. There were definitely positives, but also a few large negatives. Food - good selection, no complaints. Not excellent food but definitely good. Windjammer has ... Read More
As an experienced traveller, I was looking forward to my first RC cruise. There were definitely positives, but also a few large negatives. Food - good selection, no complaints. Not excellent food but definitely good. Windjammer has long wait times in peak hours. Dining room - slow service. Disappointed by attire on formal nights ... people wearing Jean shorts, etc were allowed in. Ship - beautiful. Well maintained, huge, very spectacular Staff - overall excellent. Friendly and informative. Only negative is the up selling that is a constant on this ship - staff are always trying to get you to spend more money. Spa - average. Massage was ok. Tried to up sell many expensive spa products after. Very pushy when I said no thanks. One lady said "if you cared about your health you would buy this" Huge corporate group - the group from omni life (over 3000 people) were awful. These people were pushy, rude, inconsiderate, entitled.. and did not even pay for their cruise!!!! It shocked me that RC catered so many activities to this group who were on a free trip instead of people spending hard earned money for their vacation. Many many people on the ship complained about this group. Hopefully royal carribean will recognize that having such a huge group on board is detrimental to the experience of the other guests ... especially this incredibly rude and disrespectful group. Overall - ports were amazing and the ship was great ... large group ruined it for many people ... would never travel with RC again if they were having a large corporate group on board. Read Less
Sail Date October 2015
This was my 8th Cruise. I totally agree with a previous review that our cruise was very impacted by the large group of 3000 and not in a good way. We had 5 port days and finding a place to have quick breakfast was a challenge. There ... Read More
This was my 8th Cruise. I totally agree with a previous review that our cruise was very impacted by the large group of 3000 and not in a good way. We had 5 port days and finding a place to have quick breakfast was a challenge. There were long line ups for the Windjammer that could be 15-20 minutes. So we left to find another place to have quick breakfast - Johnny Rockets worked but opened at 8 am (I think 7:30 am would have been better and also the dining room on the 3rd floor. When we returned from shore excursions and went for quick bite in the Windjammer, there were announcements to move to another part of the ship once we finished eating - it was said more politely but still meant the same thing. The food was very ordinary in the Windjammer - it seemed to be the same daily and not particularly tasty. The burgers were dry and tasteless. When it was time to disembark, we had done our exit survey and were given an unsatisfactory time, I gave up going to guest services as the line up was half way down the hall. To get off the packed elevators was often challenging as the people on the elevator seemed not to understand, excuse me, and would not move. Some quests had said that had they known there was going to be such a large group, they would not have chosen this cruise. The entertainers were excellent. I saw everything except for the comedians. I only wish that one night would have been geared to the area of the world where we were cruising. When we were back in Barcelona, we saw a fantastic show with 3 guitars players and flamenco dancers - we were once on cruise ship that brought in local entertainers and it gave us the feel of the area. I am not sure why almost everything is geared to what we get in the US - shopping, entertainment, most of the food, decks on the ships (central park, coney island. We had an outside balcony and that was great. Our cabin steward was great and very helpful and accommodating. The staff work very hard and cruise line expects perfection from them. We chose the late seating - dining room staff again were flawless - the food was not always though. We chose a table of 8 and there were only 5 of us that showed up. I felt bad when we went for specialty dining on 2 nights. I don't know what the solution is - perhaps the ship could arrange some "my time" diners to fill the empty spots. You need to make a reservation for specialty dining so somehow if the dining room were informed they could fill the empty spots. The first specialty dinner was a disaster - it was the Italian - Giovanni's Table. There were 4 courses listed, but we were not asked what soup we would like. That was okay because the portions are so huge that so much food was wasted. So we had the appetizers and then the pasta dishes came with our main courses. When I said something to the waiter, I was informed the reason was that we were eating family style. Now I know what family style is - you share the dishes, not get 2 courses at the same time. The next night we went to the Brazilian restaurant and the service and food was totally amazing and worth the extra money. The embarkation and disembarkation went smoothly. Since we were given a earlier time than we wanted and did not get it changed, we left when we wanted with no problem. Some of the staff whom we asked had suggested this and it worked. Tips - when you embark, bring things in your carry on that you would like immediately. I wished I had my bathing suit as the whirlpools were empty and it would have been a good place to relax on our first day. On your first day, look at the list of all breakfast places and times - plan on where and when you will eat breakfast. We arranged private excursions through cruise critic - Naples was outstanding - some Pompeii with guide arranged, Sorrento and Positano. We started and ended in Barcelona which is great place to start and end cruise. The cruise terminal is in Barcelona. We stayed in the Port Vell area and we able to walk about 10 minutes and take a bus shuttle that costs 2 euros each. Read Less
Sail Date October 2015
I consider myself a fairly seasoned traveller who is not "high maintenance", but this experience prompted me to alert others to proceed with caution when booking on Allure of the Seas. Before you book, especially if the cruise ... Read More
I consider myself a fairly seasoned traveller who is not "high maintenance", but this experience prompted me to alert others to proceed with caution when booking on Allure of the Seas. Before you book, especially if the cruise seems quite full even though you are booking far in advance, INSIST on knowing if there is a big group on the cruise because it can ruin your experience. In our case, there was a group of 3000 people affiliated with Omnilife (all wearing purple shirts so easy to identify). This group overran the ship everywhere you turned and tended to travel in packs so that when they descended on a venue it created havoc (e.g. long lines, running out of food, lots of pushing and shoving). Many of the RC staff indicated they knew this was going to be a bad week after the first evening. RC seemed oblivious to the impact a group of this size would have on the other half of the paying passengers. - The ship itself was well maintained and the cabins were well appointed. - Food was average. MyTime dining was well organized (and this was the one refuge we found on the ship as this must not have been in included in the Omnilife reward trip package). - Mamma Mia was quite a good production vs. the typical cruise ship quality. - RC staff generally very friendly when not frustrated by the large group. - Guest services - Phone help was fairly good for the few questions I had. Would have liked to ask in person, but lineups at guest services were always long. The last day, the lineups (I assume to settle accounts in cash) had to be 500 people long so a good reason to pay with a credit card to avoid the lineups. -Disembarkation was a problem at ports of call with a shuttle bus where it was mandatory to get you to the port gate. Rome in particular was terrible with waits of 1-2 hours well into midmorning. This delay caused more than one passenger to miss tours they had arranged in Rome. -Spa staff were very visible the first few days with constant attempts to upsell. -High speed internet was spotty at times which was frustrating given the additional cost associated with this service. RC replied to our travel agent when they raised a concern with a "please accept our apologies and hope your client will grant Royal Caribbean International another opportunity to welcome them onboard one of our ships in the future" response. There was no acknowledgement of the issues on this cruise. Read Less
Sail Date October 2015
This was to be a very special trip for us. A 25th celebration, 25 years in the making to travel to Europe and experience a great ship, which was our first cruise and I had hoped a start to several cruises in the future. I had heard from ... Read More
This was to be a very special trip for us. A 25th celebration, 25 years in the making to travel to Europe and experience a great ship, which was our first cruise and I had hoped a start to several cruises in the future. I had heard from several on Cruise Critic that it was a great ship; we were starting at the top. I don't come away with that 100% certainty to book future cruises I had hoped. Cruising the Western Mediterranean was a great way to experience a little of various places in Europe. The ports and our experiences in the ports were AMAZING! Definitely the highlight to our trip and the main reason we booked the cruise. The dining (My Time) was very nice. It was great to come back from a long day on shore to a nicely prepared and serviced meal. Loved the variety of food and the great service. The shows were good. Mamma Mia was a great one and I wish I had been able to watch it a 2nd time! Our experiences in the WIndjammer were average & Park Cafe was a disappointment. We luckily were up and at breakfast early because of our full shore days so we didn't get the full scale of issues that others have mentioned; however, the masses we experienced and their rudeness was a disappointment. I was not expecting that from a cruise of this caliber. Why does a person have to squeeze in between 2 others in effecting pushing them; to get to the food they are wanting - and can't wait till the others are done? Why does a person have to push others in line so that they make sure they get some BQ Short RIbs? Why do people have to push on to an elevator before letting others off? I know RCI can not control the people on their ships and issues will be encountered but I was not expecting them every time I went out of my cabin and if RCI is to have a large group; why couldn't they have chartered their own cruise? What's disappointing is that I know from experienced cruisers that a full ship is not necessarily this way. We also met lots of other international people outside the corporate group that were as I was expecting (Polite, friendly, courteous). It's a shame though because from the efficiency of embarking and disembarking, the shows, the quality of the food, the efforts of the cabin attendant to make our trip special... I know the ship & RCI can be what I was expecting. Now it's just the decision if I should spend the large amounts of money to take a chance again? Luckily, there was only 1 sea day here. Read Less
Sail Date October 2015
Shame on Royal Caribbean! This was my 3rd time on Allure, I'd done a back to back 4 years ago during spring break with a sold out ship and it was nowhere near as messed up as this cruise was. A company chartered this cruise ... Read More
Shame on Royal Caribbean! This was my 3rd time on Allure, I'd done a back to back 4 years ago during spring break with a sold out ship and it was nowhere near as messed up as this cruise was. A company chartered this cruise for over 3000 of their sales people. These people totally overwhelmed the ships crew, the ship, the open spaces - in other words EVERYTHING! It began at the port in Barcelona. Apparently there was a table with refreshments - cookies, water, lemonade. I wasn't aware of this because the purple shirts (the huge group wore purple shirts) surrounded the table like a colony of ants. My sister witnessed purple shirted people stacking cookies 5 high then biting into them like a sandwich. They also drank their water/lemonade then simply dropped the cup on the ground, which created a very wet and sticky floor. The Royal Promenade on the ship - forget about it. You couldn't get through it because of the masses. The Windjammer - Hah! Aside from being pushed and shoved while purple shirts scrambled for food, the platters were quickly emptied and the Royal Caribbean staff was very slow to replace. We found this to be the case throughout the cruise. Thirsty? Good luck. As soon as the drinks were set out on trays (if they were) they disappeared. Staff simply did not keep up with demand! I've just spent a lot of time complaining about the overwhelming rudeness of many of the purple shirts but it all falls on Royal Caribbean. The staff should have been replenishing the drinks, bowls and platters before they were emptied in the Windjammer and every other open dining area. The staff should have had more Spanish speakers since the group was South American and most of them apparently didn't speak English. The staff should have never been so frustrated with the group that they neglected to give me the level of service that I've come to expect from Royal Caribbean. How often have you walked down the hallway past room stewards who did not look at you and greet you? If you were on this cruise you would have witnessed it often - on the 6th floor at least. Obviously RCCL is only interested in money. They should have had the 3000+ people take over their own ship. If you want a lobster dinner you are welcome to order it in the main dining room for just $29.95. Are you kidding me?! I paid $35 for a fantastic 5 star dining experience at 150 Central Park. Why the heck would I pay $29.95 for a lobster dinner in the main dining room? If you're looking for a pad of paper and a pen to write a note in your stateroom - forget it. They no longer provide these. The same with the little bottles of lotion. None! Shampoo? The shower has a pump filled with shampoo/conditioner. They DO still provide 2 bars of soap - one for the sink, one for the shower. There is still a hairdryer - who knows for how long. I am thoroughly disgusted and disappointed in Royal Caribbean. I would say that I will no longer cruise with them but I'm already booked on the Serenade in February 2016. My fear is that cruise will have been chartered by a group as well, as it's nearly sold out. Read Less
Sail Date October 2015
the ship was much the same as the Oasis of the seas, with one major difference, the staff were not friendly. the check in staff at the port were very friendly and were most efficient, we got through no problem. our cabin was on the aft ... Read More
the ship was much the same as the Oasis of the seas, with one major difference, the staff were not friendly. the check in staff at the port were very friendly and were most efficient, we got through no problem. our cabin was on the aft side, all the amenities that we wanted to do were at the other end of the ship. this meant we had a 10 min walk to breakfast and any show that we wanted to see. we changed tables in the dining room as our waitress was not the best at service or information on what the dishes on the menu were like or what is the recommended dish. the people we changed to were lovely, they remembered what we preferred with our meal. they remembered what bread, deserts and drink we liked. our cabin was a bit bigger than the last one, the sofa sat three people, the bathroom was bigger. our stateroom attendant was very efficient in his job, always greeted us as we left the cabin and as we returned. the entertainment shows were brilliant, the only problem is that I thought the music from the band was much louder than the singing. the aqua theatre shows were the best! with the size of the ship, you would think there would be enough room for everybody. but the windjammer was constantly overflowing, sometimes we had to queue for our breakfast. Read Less
Sail Date October 2015
I was planning a trip to Spain with my friends. And one of my friend suggested me to do a cruise and he insisted me to do this one specifically "THE ALLURE OF THE SEAS" He showed me some videos of the cruise but i was not ready ... Read More
I was planning a trip to Spain with my friends. And one of my friend suggested me to do a cruise and he insisted me to do this one specifically "THE ALLURE OF THE SEAS" He showed me some videos of the cruise but i was not ready to believe that this is the actual cruise. but their was a glitch again. We wanted to cruise only for 3 nights because it was our first time sailing. So we were disappointed a bit. But my friend insisted me to go on this cruise and he had challenged us that after returning u'll regret that i wanted more days! and yes he was right. Yo have so many things to do. i can bet you cant complete all the things in one 7 nights sailing. Their is something for every age group. families with children or old people can travel in this cruise with a homely feeling. their are various shows and you can choose them according to your taste. a lot of options for shore excursions & really at a very good price.but you need to book them in advance. They also have a casino. A number of swimming pools jacuzy's and the location of the jacuzy is very beautiful. I reached the terminal at around 1pm and was excted very much. Their service was just amazing the way the were handlling the travellers. Ready to help always. They took our baggages and we were informed that we'l get them directly at our cabin this was just the start of the state of the art hospitality. Then the check inn was over. We got in. We were 4 of us and the only thing biting us was how will we co-ordinate with each other. we found a desk with wifi sign boards. they had some packages those were not at all cheap and we had to take it because we had no other option.then we headed to our cabin we 4 were sharing a cabin. It was too small for 4 but it was manageable for us because we were 4 stags.Then we got the luggage as instructed by them. We took a sea view cabin with a balcony. It was an amazing view loved it very much. And the cabin was really good. Dinning I am a big foodie so i was worried about the food i'll be getting on the cruise. I went to the restaurant and i was asked what type of cuisine i would like to have. I wanted INDIAN food and i was least expecting that i would get what i wanted. But then the manager asked us to wait for few minutes and he came back with another manager who was an INDIAN. He came and he started taking in our local language and we were shocked by this. After meeting him one thing was assured for us that we are not going to face any problem with the dinning. And he said sir you just tell me what you want i'll serve you. but tell me in advance like what you want to have in dinner you have to tel at the lunch time. And we got everything for the next 8 days. The food was really amazing. At the end i give a 5 star rating to this cruise! Read Less
Sail Date October 2015
My husband and I just came home from the Allure of the Seas cruise. There were things we liked about the ship and things we didn't. Our stateroom was good size, we upgraded to a balcony. I had no complaints about it. Dining ... Read More
My husband and I just came home from the Allure of the Seas cruise. There were things we liked about the ship and things we didn't. Our stateroom was good size, we upgraded to a balcony. I had no complaints about it. Dining was a true disaster! There is no way they were prepared to feed a full ship of people. Windjammer was always, always packed. Food was ok there if you could find a table. Sometimes we stood in line for 20 min. just to find a table. We had my time dining and did not make a reservation since our excursions arrivals back to the ship were sporadic. BIG mistake! We waited twice for over 40 min. Service in the dining was hit or miss. It seemed to improve towards the end of the cruise. Food was good. If you book this cruise prepare to wait for a long time for elevators. We spent a lot of time waiting and waiting. They also LOVE to try and get you to pay more for the other restaurants. Really? Didn't we already pay for dining??? WE did this one night and it was ok. Not worth the extra money when the food was just ok. The ports were amazing, I would go again, but not with Royal Carribbean. Read Less
Sail Date October 2015
The ship is too big, the more state rooms they add just means more people to eat and use the facilities. They fill the rest of the ship with, flow rider, rock climbing, ice rink, not really necessary as you are off the boat most of the ... Read More
The ship is too big, the more state rooms they add just means more people to eat and use the facilities. They fill the rest of the ship with, flow rider, rock climbing, ice rink, not really necessary as you are off the boat most of the time.service was very good, food good be better, chicken terrible with bone in and boneless lack flavour. We too 2expensive excursions, 1 to Rome to see the Vatican and basilica, wouldn't do it again, very rushed, no free time not worth the money. Best time was in Naples, good shopping, met a great taxi driver David, for €130 he took us on a private tour to Pompeii, Sorrento, shopped there and booked in an Italian restaurant Tasos for best pizza, the drove the Amalfie coast. Back to Naples. Best trip ever!. Everything on board the ship is in US$ and expensive. We took an excursion to Florence, recommended by them but not worth it. Take a taxi to see the tower of Pisa. The shows were fabulous, but book before you go and your time dining. It's all the same food in all 3 dining, but you get to know your waiters for my time dining. Loved Alvin and Louis table 24. Main pool was cold and hot tubs not warm. Don't travel with young children, they don't want to see old buildings at each port Read Less
Sail Date September 2015
Booked this trip for my wife's "decade" birthday. Thought it would be a good way to see different parts of Europe. However, a day in each port only gives you a small taste of each location. But that is what we were ... Read More
Booked this trip for my wife's "decade" birthday. Thought it would be a good way to see different parts of Europe. However, a day in each port only gives you a small taste of each location. But that is what we were looking for. I've sailed on Royal Caribbean twice before and three times on Carnival. I found the check in process in Barcelona to be extremely smooth. Short lines moved right along. Got right in to our room. The ship: The ship is beautiful. Not as like other ships I've been on with so much crazy patterns and decorations that you are almost seasick before the ship moves. Very tasteful throughout the ship. Art everywhere. We swore the kept replacing the art in the stairwells, because we never seemed to see the same piece twice! I personally liked the various "neighborhoods". Central Park was beautiful, but they could tone down the bird noises. I'm not sure if it was so loud an annoying so as to scare of the real birds. All the specialty restaurants are in this location. Which makes it nice. I liked the fact that you could move through the Royal Promenade on deck 5 where all the shops were. It was an easy way to get across the ship with out maneuvering through the guest room hallway. You could also do this on deck 8 at the Central Park. Suggestion: It is a HUGE ship.....best to familiarize yourself with it on day one. What I really liked was the interactive boards near each elevator lobby. You could find out what was going on each day and find a restroom easily. It would even give you directions to anywhere you needed to go. A very nice touch. Also, keep in mind that when you see any picture of the ship or a model showing the decks, it is oriented so you know which is fore and aft. (took my wife a couple days to figure this out). We especially enjoyed the "adults only" Solarium. 4 nice hot tubs and a very cold pool. The cantilever hot tubs on each side where very popular. Only saw a few kids in the adult area. For the most part the kids stayed in their parts of the ship. Actually, each area of the ship was very well laid out for it's particular purpose. Our room was very nice. Plenty of room for our stuff. The bed was extremely comfortable. And the shower........was probably one of my favorite parts of the trip!! Great pressure and so relaxing after a long day sightseeing! Only had one morning of rough seas....could feel myself rolling back and forth in bed. Other than that, couldn't even tell I was on a ship. Entertainment: There was so much to see and do, there was no way we could do it all. We saw Mama Mia which was a great surprise. I loved the show and the performance overall. You could tell that the performers worked very hard at their craft. We both loved it. Saw bits and pieces of the ice show and Blue Planet, but Mama Mia was our favorite. The other bands and singers around the ship were very good. I especially liked the small ensembles they featured every night above the Royal Promenade on deck 5. The music filled the space. I did karaoke one night and the crowd was very supportive. It was a lot of fun. Food: Found the food overall to be satisfying. I agree with another review that the Windjammer was a little chaotic. Hard to find what you were looking for, and the scrambled eggs had a weird taste to them. We preferred ordering breakfast off the menu in American Icon. The pizza shop was OK, but nothing special, nice for late night munchies. The dining room, Silk, was very nice. Not large portions, but good fare, considering how many they were serving. Wait staff was very attentive and friendly. On my wife's birthday, we ate at Chops Grille and loved it. Staff was awesome! She wanted Creme Brulee like she had had in Paris on her last decade birthday and they went to another restaurant and got it for her. The Matre De in Silk even brought her a birthday dessert the next night and sang for her. Very nice surprise. The food at Chops Grille was amazing! Probably one of the best Filet Mignon I've ever had. Cooked perfectly. I agree that the desire to "upsell" gets a little old paying the price of a bottle of wine back home for a glass, gets to be a bit much, but you know going in it isn't going to be cheap. All the ships are going to the Specialty Restaurant concept. We like to hit at least one on each trip. Destinations: We didn't do the high end Excursions as others we talked to did. We mostly went it on our own, which was fine for us. The only actual excursion we booked was a half day tour of Pompeii. It was worth it. Had a very knowledgeable tour guide, but he never eased his foot off the pedal. Would have like to just have had time to experience the place without him always inundating us with info. It was almost too much to take in. We booked the express train to Rome through the ship, but no one from the tour company was at the train station to tell us where to go and even though we were an hour early, we sat at the wrong place and missed our train. The local police finally helped us get on a train, but we missed a couple hours of our day trying to get to Rome. The ship did refund half the ticket. The trip back on the Express was very nice. Mostly we took the shuttles in to Marseilles and Palma de Mellorca, and took the public train to Vernazza (part of Cinque Terra). I enjoyed each of these ports. I liked that the ship docked within walking distance of Naples and La Spezia. Overall: Royal Caribbean puts out a quality product all the way around. All the staff was as helpful as could be. They did all they could to meet your needs. They all worked very hard. The entertainment was top notch and the food was very nice. The only complaint is the drink prices, but you have the ability to monitor that as you see fit. We did not purchase the drink packages, but I could see where they might be a deal, if you plan to spend a lot of time on the ship and party. Would sail Royal Caribbean again. Read Less
Sail Date September 2015
This was my second cruise. The first cruise was on the Navigator of the Seas. No comparison - Navigator is such a classy ship in comparison, and the experience on Navigator of the Seas wins over Allure of the Seas hands down. The ship ... Read More
This was my second cruise. The first cruise was on the Navigator of the Seas. No comparison - Navigator is such a classy ship in comparison, and the experience on Navigator of the Seas wins over Allure of the Seas hands down. The ship is big all right, but lacks the luster and grandiosity of smaller ships like the Navigator. Staff (with a few exceptions) were not rude, but not outgoing, and seemed to have serious lack of supervision. On the pool deck, I observed several attendants walking around with a towel that was supposed to be used for wiping tables. That's all they did. Walk around hanging onto a towel. Didn't straighten up chairs, didn't wipe tables. I'm a smoker, and had to repeatedly ask to have the ash trays emptied. The food was another shocker. A cheese platter arrived with saltine crackers with marginal cheese selection and presentation the first night, I decided to try it again the last night, and it appeared that someone had hacked off a chunk of cheddar cheese and slapped it on the plate. Really? They had upgraded from saltines to Ritz or a slightly better type of cracker. Again, no presentation....just cheese and crackers slapped on a plate. The menu options on a nightly basis were ok, and the food was adequate, but not impressive in the least. We were on My Time Dining, and of course had a different set of waiters each night. One night was next to a large group with screaming kids, another night was somewhere that the temperature was way too hot. Food in the Windjammer was just adequate. The lines on the morning of most of our excursions was insane. They were so long that we had to go to the dining room where there were a few things offered. I mentioned below in the cabin review that there was a stain on the couch in our room, and the towels were scrunched and wrinkled like they had been stuffed in a tiny dryer. The room attendant was pleasant enough, but constantly on her cell phone. Embarking and disembarking at the beginning and end of the cruise, and for excursions was taken care of very well and went smoothly. Entertainment was enjoyable. Mama Mia was well presented and probably my favorite. I will travel again on Royal Caribbean, but not on one of these larger ship classes. Read Less
Sail Date September 2015
This ship is certainly big and there are so many beautiful features to see. The shows are brilliant particularly Mamma Mia but the Ice Games show and the Aqua Show were also brilliant. The food was a little below the quality we received ... Read More
This ship is certainly big and there are so many beautiful features to see. The shows are brilliant particularly Mamma Mia but the Ice Games show and the Aqua Show were also brilliant. The food was a little below the quality we received on the Brilliance of the Seas earlier this year and the wait staff were overly attentive, constantly begging you to give them a 10 in the post cruise survey. The Cruise Director was hardly ever seen and appeared to be relying on the activities available on the ship to entertain you (FlowRider, mini golf, rock climbing wall, etc) however if you didn't do those there was not a lot else to do. I previously enjoyed The Quest and was upset to hear that it wasn't on the Allure this summer however presumably the CD had been told that he had to have it so he scheduled it for midnight on the night after Rome and before Naples when everyone was worn out and had to be up early the next day, I would assume that given this timing that it was poorly attended. Unfortunately while we were away my husband suffered from gastro-enteritis and was confined to the cabin for 3 days. The medical staff were excellent, the room steward was marvellous and always cheerful even when cleaning the bathroom after my poorly husband. I must just mention the spa. I decided to treat myself to a day pass and was horrified that on a ship of this size the spa was located in the middle of the ship with no views and was a tiny room comprising of 2 shower rooms, 3 sauna/hot rooms and just FOUR stone beds which were permanently occupied by the same sleeping guests. This is the most sparsely equipped spa I have ever been in. Overall would I recommend this ship? Yes without hesitation. Would I recommend this cabin? No, pay the extra and get a standard one. Read Less
Sail Date September 2015
This cruise ticked all the right boxes both my husband and I had a fantastic week the ship was amazing the food was 10* no matter where you ate for me I would tell anyone chop and grill restaurant was out of this world the steak was cooked ... Read More
This cruise ticked all the right boxes both my husband and I had a fantastic week the ship was amazing the food was 10* no matter where you ate for me I would tell anyone chop and grill restaurant was out of this world the steak was cooked to just how we liked it and the choice of side dishes was plenty. All the staff on board could not do enough for you. This ship was so so clean the toilets were spotless. For this ship to have 6200 people on board it was not crowded at all. There was plenty of activities on board so you didn't get bored.our room Attendant piers was the best our room was always spotless and he couldn't do enough for you. Our table waiter at my time dining was just fab as well couldn't do enough for use. Embarkation and disembarkation was great very Quick and smooth. Shows on board were fab glad I pre booked my shows online as the Queues waiting for spare sits was long so my advice is to book the shows in Advance. Thank you RC and all your staff on board Allure of the seas for a wonderful weeks holiday. We have booked our cruise for next year on Vision of the seas a lot smaller but I know it will be the same service on board as this cruise was our second with RC I really love cruising with them. Read Less
Sail Date September 2015
Arrived at Barcelona Airport and was greeted by RCCL lady, got a taxi man to come and greet us, she came with him to the taxi and took away the trolleys which was nice. Straight to the Silken where the check in chaps played the ... Read More
Arrived at Barcelona Airport and was greeted by RCCL lady, got a taxi man to come and greet us, she came with him to the taxi and took away the trolleys which was nice. Straight to the Silken where the check in chaps played the 'can't find your booking' game. So we waited patiently and ta-da, they found them. Up graded room but overlooking a building site. The bed was very hard. Disappointed to find the hotel was not near Las Rambles as out Travel Agent said, so it was a taxi ride there. Wandered about and ate in what was traditional Spanish restaurant, Los Caracotes. The rep at the Hotel advised when we were to be picked up and off we went the next morning to The Allure. Check in was simple and we were on board quite quickly. I was sneaky in going to the stateroom and dropping off our hand luggage, met Stacey Shortte our stateroom attendant. We wandered around the ship stopping off at Vintages where we met the wonderful Gemma, she really proved to be a great asset to Royal Caribbean. One in our party does not like ice in her drinks, she took it out and passed this to another in the party, we did not make any comment. The next time we went to Vintages, Gemma brought out her water without ice, how wonderful, she must have noticed this. She learned our names immediately and was a pleasure to see each time we popped in. We then went to the spa for a tour and signed up for electrocution treatments and one massage treatment. Went on the rising tide bar for one ride and one drink. The bar tender was not as lively as the one on the Quantum. Dining on table 831 we met Gail Tovey our waitress and Martina her assistant. They really looked after us. In the Spa we then met Elena and Kaurna our electricutionists. They were fun and helpful and at $352.82 including the mandatory 18% we made the most by getting cookery tips as well. Monday, we were in Mallorca and got up early for the North Coast and Wine Tasting. More West Coast though. We had done this before where we stopped in Valldemossa, but not this time. The tour rep was abysmal, she droned on and was difficult to understand, she was repeating herself and the non english speaking passengers, although with a grasp of English struggled even more. We did not know where we were going, she kept mentioning a museum and Michael Douglas. When we got to the vineyard we found that bus no 1 had a better guide, we just hoped that on the way back we might have a reprise. Alas no. Made a complaint on 21159; later we found that other guests received a 20% refund. Back for a jig around events, missed the 3pm Crown and Anchor Society meeting, went to the 3:30pm Meet and Mingle, the 4pm Art auction, but at 4:28 with nothing started off to the Spa for the second electrocution session. After dinner we went to the Ocenaria show which was as good as the last time we saw it. Tuesday and Provence. A meander in to town and back for our third electric treatment. Dinner was at Vintages as we went to Mamma Mia, fab, but chilly auditorium. Wednesday Florence. Lazy morning and off to a second wine tasting event. What a difference to Monday, simple limited speaking on the way to the vineyard, lovely venue and passionate people with the wine tasting. We went to the Songs From The Broadway, we as an audience were asked to write down our requests, yet it became apparent that unless they were on the prepared music set , they would not be in the self indulgent evening. Thursday Rome, Thai massage in the morning, nothing special. $230.10!!! Walked into Civitavecchia, not much there or we did not find it. Chefs Table. Gemma in Vintages said she would inform Oliver Marin the sommelier we were coming and true to her word he greeted us. We met Krisnakumar Natesan the Sous Chef, together with Oliver we were really treated, their combined skills made it a memorable evening and with finely paired food and wines. Truly memorable. Friday Naples, ferry to Capri. Leaving the ship we are taken passed the shops almost theme park like! A bit choppy on the way here and a very busy island, very hot too as the sun really came out. We went to 150 Central Park and it was not special. A $505.89 bill!! Five courses and paired wines. Chefs Table was seven courses and paired wines. The restaurant had loud music and did not feel special. It took a while to get our first wine-champagne and when taking the food order we were asked how we wanted the lamb cooked and not the duck Breast. The Lamb Osso Bucco is well cooked meat after all. When questioning the chef he did seem to realise this either. The pairing was not brilliant, lesson learned. The menu to us was a heavy winter menu, the meat dishes had the wrong balance of vegetables. I guess that the difference that this had over Chefs Table, is that at 150 the menu and wine pairing was prepared by someone externally, where as at Chefs the sommelier and chef knew exactly what they were doing. Saturday Day at Sea. Time to go early to the Flow Rider and Zip Line. A name to remember was Daniel who looked after us on both attractions. Sunday, back to Barcelona. Early start and taken to a different check in desk with a long queue, whereby we went passed the normal ones where Club Check In was better. Departed 12:37 Spanish time. Landed 14:37 Spanish time (13:37 UK time). In summary, our Stateroom was always cleaned and well maintained by Stacey Shortte, even when we left our Do Not Disturb sign in by mistake one morning. Gail Tovey, Martina and Leslie Panton looked after us with professionalism and a smile at dinner on table 831. Gail was fun. Elena and Karuna made the Electricution (cellulite reduction) treatments fun and meaningful in the Spa. We got some great recipe tips too. The meal in 150 Central Park was extremely disappointing, especially for its price. The restaurant had loud music and did not feel special. It took a while to get our first wine-champagne and when taking the food order we were asked how we wanted the lamb cooked and not the duck Breast. The Lamb Osso Bucco is well cooked meat after all. When questioning the chef he did seem to realise this either. The pairing was not brilliant, lesson learned. The menu to us was a heavy winter menu, the meat dishes had the wrong balance of vegetables. I guess that the difference that this had over Chefs Table, is that at 150 the menu and wine pairing was prepared by someone externally, where as at Chefs the sommelier and chef knew exactly what they were doing. Disappointed that our North Coast and Wine tour was let down so badly on Bus Number 2 on Monday 14th when in Mallorca, and then to find out that other passengers got partial refunds was unfair as we had spoken to the Excursions Manager on extension 21159. Saturday Day at Sea. Time to go early to the Flow Rider and Zip Line. A name to remember was Daniel who looked after us on both attractions. It seemed that our Diamond Status got missed, we had to chase three times to get our free water, the free photo for each of us did not work and the discount on the Internet was not there. We went to the C&A lady who reset our status, which worked, but got charged 6 cents for the Internet as the discount that was supposed to be 30 dollars was only 29.95 then we got charged tax on top.! Then when looking at our account statement, we did not get the 20% discount off our spa treatment! Will be taking that up with Royal. The highlight of the cruise was at Vintages with the most excellent lady Gemma with an amazing memory for names and likes and also at Chefs Table, Oliver Marin and Krisnakumar Natesan, between them they created such a wonderful and memorable evening. We were there for 4 hours and is sailed through, as they say, time flies when you are having fun. Read Less
Sail Date September 2015
Allure Review Transportation - We shared a cab from the Renaissance Barcelona Hotel to the port for only 20 Euros. Great ride at a great price despite the traffic. On boarding - Totally easy. At the Barcelona port I gave the tagged ... Read More
Allure Review Transportation - We shared a cab from the Renaissance Barcelona Hotel to the port for only 20 Euros. Great ride at a great price despite the traffic. On boarding - Totally easy. At the Barcelona port I gave the tagged checked bag to the porter and quickly headed to the RCCL check-in. For Gold members there were very few in line. Post check in but prior to boarding the ship there was a shop that I purchased a 6 pack (1.5 liter bottles) of water for only 8 Euros which is a lot cheaper than the 6 pack (1 liter bottles) of Evian for $47 on board. Although the cheaper water was still and packed by Nestle (Spain) I didn't really like. Tip - if your not starving, wait in the library. We had it all to ourselves. Specialty Restaurants - Samba Grill Excellent service and non stop food. This a Brazilian style restaurant. The appetizers, breads & salad are buffet style. The entrees are served or carved table side. Bacon wrapped chicken breast and a tasty sausage starts the main meal service. It's followed by variety of pork and beef selections and ends with cooked to order lamb chop and filet of beef. At anytime you can turn over the red/green disc to stop or start the entree offerings. Pace your self if you want to enjoy the filet which is last. All of the desserts are great but our favorite was the passion fruit mousse. Be prepared to add a fee for water. We were offered Evian or Pellegrino only. All in all the price of $30 plus beverage, tax & tiny gratuity is a bargain. Our server, Nick from Romania was great so we added an additional tip. Dining - Free American Grill - this is the restaurant for anytime dining. This worked for us because we like to eat early at a table for two. As long as you make reservations it works fine. One evening the line for those who had not made reservations was about 100+ long. The food overall was very good. We couldn't determine if the food on the Allure was better than the other RCCL ships we had sailed including the sister ship (Oasis) due to RCCL actually implementing changes based on survey responses or that it was a European cruise. If you have flown on a International air carrier like Swiss Air, you would have noticed that the food service surpasses any domestic USA carrier flying the same international route. Towards the end of the cruise the variety was not as appealing but still flavorful. Park Cafe - The go-to place when you first board the ship and any day of the week. Their roast beef sandwiches are to die for. Wipeout Cafe - A surprisingly great choice for breakfast. Think of the main dining room breakfast buffet offerings on a smaller scale but with made to order eggs. I enjoyed the egg white veggie omelet with the cranberry sweet bread and OJ with pulp. RCCL has come a long way with their Orange Juice product. It takes like a good quality OJ instead of powdered Tang. Boardwalk Dog House - ok but an extra charge for beverages. Windjammer - We didn't eat here but heard that the lines were tremendously long... I stopped in to get an afternoon dessert and noticed they have a wide variety of international selections for entrees. Library Best place to enjoy peace and quiet on board a ship that sails with up to 6000 people. Think of a cozy (well lit) study with comfy leather chairs. Entertainment Mamma Mia - Excellent Broadway worthy show. OceanAria - lots of high diving acrobats Ice Dreams -- great music and excellent skaters with audience interaction for those on the first row. Ports Marseilles I met a couple that were the victims of a pickpocket without even be bumped against. So be extremely vigilant about copying your credit cards, passport and drivers license in order to quickly report them lost or stolen. Cittavecchia This port was a mess when you got off. People were getting off because it was the end of their cruise and others were trying to leave for tours. Most of us were herded through the port terminal to a shuttle bus area but there were not nearly enough buses for all the throngs of people. We took a Rome-in-Limo private tour with others from Cruise Critic. It was great despite a mix-up in the pick up spot. Carefully read the email that Rome-in-Limo sends for the pickup instructions because they may change for different ports. I was pleasantly surprised to see there was free wi-fi in the vehicle. We toured the Vatican, Coliseum and had lunch at a local pizzeria. It was the best pizza we had at any destination. Pompeii We also took a Rome-in-Limo private tour to Pompeii and Sorrento. There was a fire on the Amalfi Coast so we were unable to tour there also. Sorrento was just a number of shops and very touristy. Our Pompeii guide contracted thru Rome-in-Limo was very good. Unlike our lunch in Rome this lunch was at a touristy spot right outside of the Pompeii gates. The food was just ok but the service was not great especially since there was a 2.50 per person cover charge and another .50 Euros to use the restroom. Day at Sea This was my least favorite day. It was the only time you felt like there were 6,000 on board. Most places were crowded and the free eateries were packed all the time. Disembarking Extremely easy. We did the carry our own luggage off before 7:00 am. DH ate breakfast at the Windjammer before we departed. Outside at the terminal there are plenty of taxis. There was a standard rate of $39 Euros to the airport. Overall I would definitely take Allure of the Seas. Highly recommend joining the Cruise Critic Roll Call and attending the onboard Meet & Mingle. I actually won a nice tote with RCCL swag. Read Less
Sail Date September 2015
Day 1 arrive at port about 10:30 after hunting for a cab from hotel (Hotel Universal)...not a usual issue but there was a parade that closed the street in front of the hotel. Fastest check in ever. Arrived in cab to have our luggage put ... Read More
Day 1 arrive at port about 10:30 after hunting for a cab from hotel (Hotel Universal)...not a usual issue but there was a parade that closed the street in front of the hotel. Fastest check in ever. Arrived in cab to have our luggage put on a dolly and rolled to the ship. Directed to line for previous cruisers, no one in line. Check in and on board in less than 10 min. Ship is large and beautiful but not as large as I expected. Dining room for MyTime is on the 3rd deck and food was excellent as was service. We didn't have the drink packages but I had points from my credit card and had wine delivered to the room....lots of wine. The staff in the dinning room exchanged the bottles that were bought through Royal (vs. the bottles we brought on board) with colder bottles of the same. Cabin was 11610, it is a ocean balcony, couch by the balcony. Bathroom is small like most cruise ships and there is lots of storage. 5 suitcases fit under the bed and there was enough shelfing for 3 people. Room attendant was very nice and kept the room spotless and tidy. Ports: Palma de Mallorca we did a wine tour and visited a Castle Marseilles we did an open top bus of the island not especially memorable Florence we went to Cinque Terre, what a long day especially having to take the train at the end. Would have preferred to take a boat back to the first stop and hiked up stairs to the bus but the bus ended up in a different place so we had to take the train. Worth it though to see Cinque Terre. Just when we thought we would be heading back to the bus they dropped us off at a shopping mall. Other than having nice bathrooms it was a waste of time. Nothing unique one can't find in the United states. Rome we have been to many times before so we took an afternoon tour to Lake Bracciano and a wine tour. This was a most pleasant tour as we were the only tour group visiting the Lake and the wine tour provided lots of wine to drink. Naples we took the tour to Capri. While my husband went up in the chair lift I shopped at some lovely stores. A must buy is Lemoncello. Bring some .50 euro's for the Toilet. We saw Mama Mia which was awesome and a soul group who were very good. Most of the time though we were just tuckered out. I know everyone says this but bring less...Even on formal night many men only wore either a dress shirt and dress pants or dress pants and a golf shirt. No one cared. Debarking, well we were supposed to get 8 am but for some reason got 9. We were at the spot to meet at 8 but we found we could just go to the gangway and our luggage was there within 10 mins. We were at our airport hotel by 9 am. Read Less
Sail Date September 2015
This was our first cruise and we had a great time. We booked a balcony cabin and ended up on the 14th floor, mid-ship on the port side. Our room attendant was a treasure, friendly and helpful and most of the staff on board went out of ... Read More
This was our first cruise and we had a great time. We booked a balcony cabin and ended up on the 14th floor, mid-ship on the port side. Our room attendant was a treasure, friendly and helpful and most of the staff on board went out of their way to make our cruise a pleasant experience. The ship was massive but even with more than 5000 passengers and over 2000 crew it did not feel crowded. The ship is kept very clean and we found the amenities to be very good. We used the hot tubs but I found the pools too cold for comfort. If you want a lounge chair in the sun, you need to claim a spot early or get a spot near the smoking section which was disgusting. Dining : Breakfast, ate every morning at the Solarium near front of ship (15th deck). I'm sure it did not have the selection that Windjammers did, but it was quiet, quick and efficient. Lunch, almost all of our lunches were off ship during excursions, but there was plenty of selection at Windjammers. Dinner, we ate every night in the main dining room and did not pay for the specialty restaurants. The menu had selection for all tastes and the food was delicious. If you do MyTime dining, book all your times when you embark. Alcohol : We ordered 2 glasses of red wine on our first night and after realizing that the cost was 35$US, we did not order any more during the rest of the trip. We would have wine or beer on shore and content ourselves with water on board. The cost of the alcoholic drinks is frankly ridiculous! Entertainment : All booked online before we boarded and most was good (Mamma Mia and Ocean Aria were excellent), skip the ice show and the Blue Planet. If you didn't book a ticket, no worries, they let people without reservations grab available seats 10 min before show time. Port & Shore excursions : Save your money and do your own thing. The cost of the cruise line excursions are about 5 to 10 times the travel cost to the destination. The tour groups are made up of senior citizens who move slowly and complain about every little thing. Day 1 (Sun) - Barcelona We boarded in Barcelona around lunchtime. We took a taxi and waited in a very long row of taxis to get to the terminal. Word to the wise, wait until 2 or 3 when most of the traffic clears for those who are boarding. Embarkation was fairly smooth, and even though there were tons of people, the wait was not very long. We went to Windjammers for lunch, then went down to the main dining room to book all of our dining times for the remainder of the week since we were on MyTime dining. The ladies who do the booking always looked stressed, but as long as you were friendly with them, they attempted to be pleasant. Had an early dinner then went to see Mamma Mia which was fun. The theatre is huge, hard to believe it all fits into the ship! Day 2 (Mon) - Palma de Mallorca After a few hectic days of touring Barcelona, we wanted an easy day so planned to find a beach where we could relax. We ended up taking the shuttle from the cruise port to the city center for 5 Euro each. From there we walked to Ca'n Pere Antoni beach (about 20 min at a decent pace). Got there about 10:30 and just hung out on some beach chairs. We didn't bring towels so we just got our feet wet and soaked in some sun. We were getting ready to leave about 12 when a big brute of a fellow came demanding money for the use of the beach chairs and parasol. There was no sign anywhere! We paid the 20 Euro and got ready to leave. We sold our tickets to a Polish couple who were arriving. I think they only enforce the rentals of the chairs when the restaurant is open which is at noon. Had a nice dinner then went to see Ice Games which was a disappointment. Though some of the individual skaters were quite talented, the costumes were gaudy and ridiculous. The storyline for the show made no sense and there was no continuity between the individual numbers. Day 3 (Tues) - Marseilles to Aix en Provence After much pre-cruise research, we decided to forego any tours and made our way to Aix en Provence on our own. We were amongst the first to disembark and then walked about 5 minutes to the free shuttle that the Port provides to get you to downtown Marseilles. The cruise line tries to sell a 23 Euro (each!) shuttle to downtown and tries to scare passengers from using the free one, but no worries, it works great (nice, new clean bus). Took the metro to Gare St-Charles (2 stops) and then quickly bought tickets and took a 40 min train ride to Aix (10am, arriving 10:40). We followed the directions in the Rick Steves book to do a walking tour in Aix. We were lucky to come on a market day. This is definitely the place to buy macarons (we bought some back to the ship to eat onboard!) and bread, and just about anything else foodwise. Took the 2:20 train back to Marseilles, walked our way down the hill to the shuttle point by 3:45 and then back to the ship. Total cost to get to Aix and back for 2 people : 36 Euros. Another nice dinner then down to the aquatheatre for Ocean Aria which was really neat. Incredible to see them dive and do all sorts of tricks on a moving ship. Day 4 (Wed) - La Spezia to Florence Prior to the cruise, we booked a Royal Carribean excursion when we realized how far La Spezia is from Florence (2 hrs) and we didn't want to chance missing the boat. We made our way to the meeting point and then the bus. Our tour guide was absolutely charming, unfortunately most of the rest of the passengers on our tour bus were not. One woman almost went into hysterics when we were told the air conditioning on the bus was not working (and it wasn't even that hot on the bus) and made the whole bus stop for her to use the bathroom on the way back even though all the rest of us had made sure to go before hand. The drive was pretty and watching all the Carrera marble quaries by the road made me want to bring some back. We had to stop at a leather factory apparently to use the free toilets (big waste of time where the lady made sure to delay us all by taking her sweet time shopping) and then we witnessed a car accident right in front of the bus. We were only delayed 5 min, but several buses behind us must have been delayed quite a bit more. So, then we finally made it to Florence around 12:30 (docked at 9 but with gathering the group, bus ride and toilets, 3.5 hrs to Florence). The excursion included 2.5 hrs with the guide and 2 hrs to explore on your own. We started off at the Duomo (the exterior is all you need to see) and came to the conclusion that we would be better off on our own for the rest of the afternoon since the rest of the group moved at a glacial pace and we could barely hear the guide through the headset. We used the Rick Steves book to head to San Lorenzo church, seat of the Medici family. The church is interesting, but what you really want to see if the Chapel of the Princes at the back (where all the Medici family are buried) and the museum. It is fascinating and has terrific pieces of art (admission is reasonable, a few euros if I remember correctly). We then stopped for lunch and then headed to Ponte Vecchio. It was packed! Hard to move around, then we went to the Galileo museum which I highly recommend. All sorts of interesting artefacts regarding the scientific knowledge of the renaissance. Met up with the tour group about 4:30 and headed back to the ship. A late dinner. Cost of cruise line excursion 150$Cdn each Day 5 (Thurs) - Civitavecchia to Rome We ordered room service so we could have an early breakfast and be ready to leave the ship as soon it docked. Unfortunately, even though we docked at 7am, they did not let anyone off until 8:15am. More and more people just kept coming down to the gangway and it was packed and uncomfortable. They should have made an announcement that there had been a delay opening the gangway. We boarded a free shuttle to downtown Civitavecchia which brings you to the port gate. From there it was a 20 min walk to the train station and we caught the 8:44 train to Rome. Note if you are using the Rick Steves book, he says 3 blocks, but it was more like 10 blocks as it wasn't the same stop as he was using. Got to San Pietro at 9:30 and walked to the Vatican (10-15 min) and the security line took about 20 min. We did a self-tour using the Rick Steves book. After mailing off a post-card to the kids, we walked over the Tiber river on Ponte San Angelo into Rome and made our way to the Pantheon on foot. We stopped to have a fantastic pizza and caprese salad lunch (the mozzarella was light as air) and then back to the Vatican Museum to meet up with our private guide (booked ahead) for a 3 hr tour. It was packed and we really got our money's worth out of our private guide (Agata - Blue Italy Tours) who answered all our questions and tailored her tour to meet our interests. Ran back to San Pietro having just missed the 4:45pm train, and caught the 5:02 train which was late and ended up coming at 5:25pm. Standing room only until near the end of the ride back. Got to Civitavecchia at 6:10 and back on the ship at 6:45. Late dinner Cost : Travel to Rome approx 30 Euros, + 170 Euros for the private guide (3hrs) Day 6 (Fri) - Naples to Sorrento and Pompeii Hot, humid day where we took a non-cruise line tour (Can't Be Missed Tours) to Sorrento and Pompeii. It was also supposed to include Positano but there were forest fires and the roads were closed so it had to be skipped. It's recommended in the Rick Steves' book, but I wouldn't recommend it. The bus was old and smelled and the tour guide tried to steer you towards shops and restaurants where he obviously got a cut. We started off in Sorrento and did another self-walking tour from the Rick Steves book. Bought some souvenirs and had lunch before meeting back with the tour group where some people were invariably late. Made our way to Pompeii and our guide brought us through the ruins. It was sweltering but at least it was built to maximize the cross winds as there was always a breeze. Make sure to bring a water bottle and you can refill it at will at fountains throughout the site. It was packed so it was hard to see the famous plaster casts behind the throngs of tourists. Cost : tour 156 Euros for 2 Day 7 (Sat) - at sea We grabbed a few deck chairs right at the front of the ship and lounge while we sailed between Corsica and Sardinia. You want to be out of the wind as it's quite cold even if the sun is hot. We took part in various ships activities and had dinner before going to the Blue Planet show which can be skipped. Day 8 (Sun) - Barcelona Disembarkation was easy as we just walked off with our luggage. The cab ride to the airport was frankly terrifying when we saw the dial notch past 140 km/h. Read Less
Sail Date September 2015
We just come back from 7 days (East Mediterranean sea) dirty ship and cabin bathroom, understaffed all the time, image a lane of 40 people to get a mediocre dinner, lunch or breakfast at windjagger, always the same food, no new variations, ... Read More
We just come back from 7 days (East Mediterranean sea) dirty ship and cabin bathroom, understaffed all the time, image a lane of 40 people to get a mediocre dinner, lunch or breakfast at windjagger, always the same food, no new variations, you will finish eating a sandwich anywhere...bc you are tired of the same stuff, disorganized staff and unprofessional. My wife get food poisoned, be aware that they never clean your table appropriately after other people finish just take away plates, glasses and silverware, never clean or they use the cloth napkin used by the costumer before to clean your table, that is nasty (checked by myself several times). They charge us double drinks at samba grill restaurant (we experienced a real churrascaria before, this is a real joke), expect a service of 3 hours!!! very slow service, every 20 minutes!!!! another serving of horrible meat, over cooked and flavorless, in the end you are tired of waiting (advise: leave your card on green all the time and refuse a particular meat that you don't like) we commented about our experience to a captain of waiter never get a feedback, nobody speak well English either, another night we went to silk dinner room: 3.5 hours of service....!!!!, slowwwwww service, they didn't find our bottles of wine....pathetic, poor food quality, we get tired of waiting without service and a drama to get seated when we reserved a specific table the day before, we went to there just to make our reservation personally, they lost one luggage so I missed a specialty restaurant dinner the first night, shore excursions desk with people focused on sell, not to inform you, they guessing...reading with you about your excursion....ridiculous, we had to go to costumer services to get some information about our excursions and when you get back from them coincidently never has a free charge restaurant available. Nice ship, terrible staff, the worse service ever received by RCL, this is my 4th cruise with them. We have cruised on another companies and never had to wrote a disappointed review. Allure of the seas no thanks.... Read Less
Sail Date August 2015
We have sailed on RC many times, and Barcelona was the easiest port ever in terms of embarkation. Upon arrival at the ship, porters met us at the taxi and took our luggage immediately, so we didn't have to drag bags at all. Check in ... Read More
We have sailed on RC many times, and Barcelona was the easiest port ever in terms of embarkation. Upon arrival at the ship, porters met us at the taxi and took our luggage immediately, so we didn't have to drag bags at all. Check in began at 11, and obviously most people waited until later, because we had no wait at all and were heading onboard within about 15 minutes. NOTE: There is a duty free store after you go through security, so you can wait to buy your 2 bottles of wine to take onboard at the port. Some varieties were offered in a 2 for 1 sale! Our bags were not checked again after the initial security screening. This particular itinerary has 2 embarkation ports – of the 6400 passengers, approx. 4000 got onboard in Barcelona and the other 2400 on day 5 in Rome (Civitavecchia). We didn't find this a problem at all, except that this meant "turnaround" days twice during the week for the cabin stewards, and so the hallways were a bit crowded the day we were in Rome. There were separate muster drills for each set of passengers, which was a welcome relief that we didn’t have to do that twice. We had sailed on the Oasis before, so exploring the Allure was easy...there are several dining venues, and one of the best features are the interactive screens near each elevator which show you how crowded each one is. That can save time and frustration. The ship has recently gone through refurbishment, and so everything was in good order. The public areas were clean, there didn't seem to be long lines for the Flowriders, Rock climbing wall, or zip lines. The pool and decks were only crowded on the sailing day, as would be expected. The spa and fitness center were seldom crowded when we were there, but this was a heavy port itinerary, with 6-9 hour days in port. The casino is nice and big, but could get crowded at night and a bit smoky, as it is the only indoor area of the ship where smoking is allowed. Dining: The only challenge we had was that we had booked our reservation for My Time Dining, but when we went to make our reservations for the week, we were told we were in the first seating instead. No one could tell us why this happened, and even after calling RC after returning home, the system still showed us as My Time. Wouldn't have been a problem, except that we were traveling with another couple, and they were still on My Time. The staff helped us out, however, and reserved a table for 4 in the first seating so we could dine together. As it turns out, because of the late sailing times at most ports, we only used the dining room 3 nights. There is a great buffet for breakfast and lunch in the Solarium – we used it rather than the Windjammer, because the Windjammer was always packed. Park Café was also a good choice with sandwiches & salad bar. We used one specialty restaurant: Izumi. It was fantastic. The staff was fun and attentive. The prices (a la carte as opposed to a set fee as in the others) were reasonable ($15-20 for 4-6 pieces of each type of sushi). Shows: We made reservations on day 1 for several of the shows, but only saw 2: ice skating and the Zoots (60s band). They were both average. The ice skating show was based upon the ship, and at first we thought it was going to be all commercials for the specialty dining, as it started out with a setting of Giovanni's Table. But they wove a story around it, and it was cute. Book all of your shows in advance or at least on the first day; with 6000+ passengers, they fill up fast, especially Mamma Mia. Diamond Lounge: This was our first cruise as Diamond Members with Crown & Anchor, and we utilized the Diamond Lounge daily. As a Diamond, you get continental breakfast, and a happy hour with free drinks and hors d'oeurves from 5-8:30 pm. RC has also started offering 3 free drinks during the same timeframe at almost every bar on the ship, so if you don't make it to the lounge in the evening, you can still enjoy free drinks! Angel was our concierge in the Lounge, and he took great care of all of us. Here's a big tip about reaching Diamond, if that is a goal you have -- if you book a cabin that is a suite, you get double cruise points. We did not know this and learned about it on a cruise earlier this year when we had booked a Jr Suite because of a great price. We thought we would have to do another cruise to reach Diamond, but found out we were there after 5 days into that cruise! Had we known about that, we might have splurged on suites earlier and gotten there much faster! Ports of call: Western Med itinerary: Because this ship is so huge, it cannot dock where most cruise ships go; it has to dock in the industrial ports. So be aware that at most ports, you have to catch a shuttle bus to get from the ship to the port gate at each destination -- no simple getting off and walking to nearby souvenir shops or into town. There were charges at 2 ports for the shuttle; it was free at others. If you do a ship excursion, however, the buses pick you up and drop you off right at the ship. Mallorca, Spain – beautiful city. We took the shuttle in ($) and explored on our own: visited the cathedral, shopped for Majorica pearls, and stopped for a much needed cold Spanish beer. There were long lines of passengers waiting to get back on the shuttle buses to return to the ship, and the process was not well organized. Some passengers (& crew members) got a little cranky in the heat! Don’t wait until the last minute to return to the ship. Marseilles, France – We took a taxi up to the Cathedral of Notre Dame – highly recommend doing so, as you can ride uphill then walk downhill; otherwise would have been quite a hike! The view from up top is amazing, with the city on one side and Chateau d’If on the other. We explored the harbor area of the city, enjoying some French pastries and baguettes, cold beer (again) and shopping. Be sure to get off of the main street a few blocks to get a more local feel – you might find a farmers market with fresh local goods. Be leary of pickpockets – we had read about this online and met at least one passenger who was pickpocketed in Marseilles. La Spezia, Italy – After reading reviews of Florence, Pisa and various ways of getting to Cinque Terre, we opted to hire a private boat to take us to Cinque Terre. Our captain, Diego (Fish & Chill) treated us to an amazing day in his beautiful 37’ boat, seeing the villages from the water and avoiding long lines at the train station. I highly recommend him! We had some rough water, but still had a blast. We visited Porto Venere, Vernazza and Monterroso – all lovely villages and enjoyed a swim in the Med! Diego’s mom had prepared a delicious lunch of salami and cheese, veggie kish, stuffed vegetables, focaccia with pesto and stracchino, wine & limoncello (homemade). YUM! This day was the highlight of our entire trip! Civitavecchia – Because we had all been to Rome before and were not excited about a 1-1/2 hour bus or train ride there and back, we decided to have a leisurely day in Civitavecchia and onboard while everyone else was in Rome. We checked online for recommended restaurants and found PaneAmore & Fantasia – wonderful, fresh-caught seafood. It’s a 20-25 minute walk from the port gate but well worth it. Again, get away from the touristy areas and explore this gem of a city. Naples – This was our only shore excursion day. We did the Exploration of Pompeii 4 hour tour. It was well worth the price. Our guide, Barbara, was passionate about the ruins and made the day so interesting and fun. Be sure to take water and wear a hat – it’s brutally hot. The only disappointment was that 4 hours didn’t allow time to visit the museum, which we would have liked to do. If you want to get a more in-depth understanding of what happened there, do a longer tour. After the tour, we walked into town to find the #1 pizza place, which had a 1-1/2 hr wait. So we walked across the street to the #5 pizza place and some fantastic pizza! Disembarkation: We had an early flight out of Barcelona, so opted for Express departure. We took our luggage off the ship ourselves and were in line at 6 am to depart. There was no customs procedure since we had been in the EU all week, and we were off the ship by 6:15. Simple and painless! Read Less
Sail Date August 2015
We travelled from within Spain by car to Barceleona the day before we were due to sail. Parked in the World Trade Centre Car Park, using their cruise parking deal, and stayed in the hote located above it - the Eurostar Grand Marina. The ... Read More
We travelled from within Spain by car to Barceleona the day before we were due to sail. Parked in the World Trade Centre Car Park, using their cruise parking deal, and stayed in the hote located above it - the Eurostar Grand Marina. The hotel was good with fantastic views of Barcelona and literally just a few minutes from the cruise port, visible from the hotel. Embarcation at noon was smooth, with no queues. Of course not all 6000+ guests were boarding as several thousand had already boarded in Rome. This also meant that as some people were ashore on excursions we had no trouble having a mid-day snack at the Park Cafe. Our cabin was ready promptly at 1 o'clock. CABIN 11329 a boardwalk cabin at the very rear of the ship is fantastic. Great view of the sea and the shows at the aquatheatre. As well as the climbing wall and any other activties going on in the boardwalk area. No noise at all from neighbours and with balcony door shut tight no outside noisde either. No tea/coffee making facilites but you can overcome this by ordering room service. DINIING is a weak area. We had booked "my time dning" and had made reservations for each night but in spite of this we still had to stand in a long queue on many nights before being seated. It was the same on the Oasis of the Seas last year. Cannot understand why they can't get a handle on it. The food was the usual cruise fare. Waiter Pablo and his assistant were fantastic, as was head waiter Omer - not forgetting June at dining room reception. We had breakfast in the main dining room and also lunch on the few days it was open, which was ok but the staff were not a patch on the evening waiters. There is no egg station anywhere, so avoid the omelettes - I ordered one and it was like a piece of rubber. I noticed that the buffet area also had pre-cooked omelettes - never seen that before. The Windjammer restaurant is awful. Too small for size of ship. We did not go ashore at all the stops as we had visited the places before and here again is where the ship is lacking. On port days, in spite of the fact that lots of people stay onboard, the activities are very limited. They are only all operational on sea days, which as this cruise only had one sea day, speaks for itself. We had a wander ashore at Spezia, which is quite a pleasant little place. At Naples we left the ship early and caught the hydrofoil to Sorrento and spent the day there. It is very easy to do on your own. The boats to Sorrento are at the same port, just a couple of minutes from your cruise ship. It takes around 40 minutes to reach Sorrento. Boats for Capri leave from the same place. The shows we saw were excellent: Mama Mia, Blue Planet, Ice Games, Aqua Shows We left the ship at around 8 o'clock in the morning and again everything was totally relaxed even to the point of no taxi queue - we walked straight up to a taxi. One point about the taxis - they charge whatever is on the meter plus so much for each suitcase you have. We had one hiccup: we had packed 2 bottles of wine, as now allowed by RCL. However, the case was held back on Deck 2 for it to be opened to show it was not spirits. We were not told what had happened to the missing case. We had to make our own enquiries to try and find it. We don't object to them checking it but they could have contacted us, the cabin number is after all on the luggage label. Lesson - bring any wine in your hand luggage. We were disappointed that many guests made no effort to dress for dinner but it seems to be the norm on these mega ships. We were also amazed to see that a couple of the loft suites had fixed up a washing line on their balconies - in full view. The ship, like the Oasis, is a wonderful specimen of engineering and something to see,which was the reason for taking this cruise as my daughter wanted to see it, but it is nothing like real cruising. It would make a good resort hotel berthed somewhere, perhaps moving location every so often, rather than cruising. Another point: if anyone is looking for the "secret" balconies on decks 11 and 12 - they have disappeared and have been replaced by extra cabins. Maybe was done during recent refit. The wonderful viewing area on Deck 14 is not promoted but is easy to find - go to Deck 14 and on port side (left) go as far forward as you can and follow Sundeck sign. Make use of it before they decide to use it for more accommodation as nobody goes there!!! Read Less
Sail Date August 2015
My 18 year old daughter and I just got back from our cruise on the Allure of the Seas. The ship is big, but it never felt overwhelming to us. We loved all the interactive signs to help you get around easily. There was always something ... Read More
My 18 year old daughter and I just got back from our cruise on the Allure of the Seas. The ship is big, but it never felt overwhelming to us. We loved all the interactive signs to help you get around easily. There was always something going on and we had fun exploring the many things there were to do. We only felt the ship move once the whole week. I'm not sure if this is because of the ship, or the conditions of the water, or both, but no sea sickness at all. It felt like we were on land the whole time. Embarkation/Disembarkation: Couldn't have been any smoother. I was nervous, not knowing what to expect, but it was smooth sailing. No waiting... no line ups. We also brought our own lanyards, and had guest services punch a hole in our sea pass cards. This made life much easier on the ship. Wearing the card around your neck made it easier to access it and also not lose it. Cabin: It was actually bigger than I expected. We had room 9293, a boardwalk balcony room. It was a bit noisy at times, but it was on the other hand fun to sit out and watch all the action down below. Our room attendant was lovely and made sure our room was always spotless and a few towel animals as well. Activities: We took Italian lessons, laid by the pool in the Solarium, did karaoke, rode the carousel, window shopped, went to every show on board, danced at the parties, played at the casino one night, went on a few excursions, oh and did I mention.... ATE and ATE. All in all, such a fun time. We thoroughly enjoyed the solarium. The staff were really good at making sure only 16 and up were in there, which made it more relaxing and quiet for those of us without children. The view from here is lovely as well. The only day it was super busy, was the at sea day. Dining: We did the my time dining, as we were not sure how we would be able to eat at the same time each night, given the different times we arrived back from shore excursions and the times of our show reservations. We just wanted the flexibility of being able to eat in the dining room when it best suited our schedule. 90% of the time, this worked out perfectly well, as given the choice, we are early eaters. What we noticed was that given that the cruise has many Europeans on board... it seems to us that they like to dine later and treat it as an event and take their time. That's all well and good... the problem arises when huge numbers do this at 8 pm and their are only so many tables and people are still using those tables when you arrive at 8 pm. The only night we had to line up for a table for quite a while was the night when we could not get to the dining room until 8:30 due to our lengthy excursion that day. Many were angry and causing a fuss... feeling like their cruise was "ruined" because of the fact that they had to wait for a table (oh the drama). We took it in stride... yes we were tired and hungry and wanted to eat ASAP, but it wasn't the end of the world. We learned from this experience and always went to the dining room for an earlier time and NEVER waited for a table again, and always got to sit in the section of the most wonderful server on board Mary Lee. (If you get the chance to have her... I totally recommend it. Everyone in her section adored her. She went out of her way to make your meal special. She was always cheerful, funny and attentive. It was amazing to see that at restaurant opening, her section was full, when all other sections around were empty. That says something. Great job to her and her adorably sweet assistant server Isabela.) We never ate at the extra restaurants, as we enjoyed our experience in the main dining room and thought the idea of paying extra was silly. We ate lunch and breakfast mostly at the Windjammer. As with the main dining room, if you go early, you will get in no waiting and there are plenty of tables. If you wait til later, then you will probably have to line up. The food in the buffet, was great. Lots of choices, a little salty at times, but still good for a buffet. I am vegetarian, and although there was a little repetition because of my choice to not eat meat, I still enjoyed the food choices on board and easily found lots to eat (too much to eat as my tight jeans will tell you). We also enjoyed the lunch at the Solarium. Smaller buffet, but less crowded than the main buffet. We did Jonny Rockets for breakfast a couple of mornings. It wasn't bad... the toast was always pre made and served as cold and hard as the butter it came with, not a good combination. Drinks: We didn't get a drink package, as we are not soda drinkers and not big alcohol consumers to make it worth our while. The drinks are maybe a little over priced but we enjoyed a few glasses of Sangria (two for one in Vintages from 7-11 pm each night) and some wine with dinner most nights and that was sufficient for us. Shows: We went to Ice Games, Blue Planet, Oceanaria, Mamma Mia, Comedy show (twice), belly flop and sexiest man competitions. All were at least enjoyable. Some were better than others. I thought that the talent in these shows was top notch. I thought that the choreography and concepts of 2 shows were a little cheesy (Ice Games and Blue Planet). Excursions: We only did excursions in the 3 Italian ports. We really enjoyed them for the most part. As with anything, there were good and bad parts to each. We did the excursions through the ship, as being green to the whole cruise experience, we wanted the ease of finding our way around, as well as the guarantee that the ship would wait for us should we be late getting back. It all worked out well. The process of getting everybody to their appropriate bus was well organized and efficient by the cruise staff. Made for a good and relaxed start to each day. Negatives: We didn't like all the upselling on the ship. We get pestered all day in port by pan handler and trinket sellers, only to come back to the ship and be bombarded by photographers, those trying to get you to eat dinner in their restaurant etc. I would like to see that done away with.... cheapens the feeling of being on a luxurious ship.... staff shouldn't have to pan handle. If we want to eat in a restaurant or have our photo taken... we will seek you out... I promise. The line ups were annoying at times, but there were ways to avoid them if you didn't mind going early. The only other thing that was a surprise to me, was how hard it was to meet others (not the cruise ship or it's staff's problem per se). I thought we would meet and talk to lots of people and get to know them, but I found that most people just wanted to keep to themselves. There were so many different languages being spoken on board, which was so interesting to be around, but I think added to the isolation of groups of people. As extensive travelers, we know that no vacation is perfectly smooth. We had a great time and would recommend this cruise to anyone. After reading all the less than glowing reviews on here prior to going, I was worried. After experiencing it and seeing some people's behaviour on the ship, I realize that some people want things to be perfect and have tantrums when something little goes wrong. I saw a lady LOSE it on a staff member when her reservations for the show didn't come up when her card was scanned. I turned to my daughter and said, do you realize what would have to go wrong for me to act that way... they pretty much would have had to have thrown my daughter overboard for me to blow up at someone the way this lady was acting. In the end, the lady and husband were in the show with good seats and all was well, but seriously some people need to learn to relax and treat others with respect and kindness. Read Less
Sail Date August 2015
With a family of 8 we booked the OS and 2 Ocean View D4 rooms. Kids room service is limited,they made mac & cheese only because Mum was in the OS they told me,otherwise std pizzas,nuggets etc. there is no proper menu in the rooms.We ... Read More
With a family of 8 we booked the OS and 2 Ocean View D4 rooms. Kids room service is limited,they made mac & cheese only because Mum was in the OS they told me,otherwise std pizzas,nuggets etc. there is no proper menu in the rooms.We tried all the specialty restaurants, all had a cover charge but it was reasonable for what you could eat. American icon had an average selection of food and was commercial and packed , lacks personal touch from servers who bugged us for good reviews on our survey. Everything had an extra charge even espresso after dinner,which for the price you pay when you book RCC initially one would expect, free popcorn at the carousel at least. The casino charges for water, coffee and any kind of this was shocking ,usually Casino's have free drinks. Staff seem programmed to attend to guests in a hurried fashion in all restauranst,cafes, no personal care at all. Room attendants good, baggage handlers efficient.The spa was pleasant, however again, therapists are always trying to sell you a beauty product which can be annoying especially when you want peace and quiet during your massage.Gym is top notch. Windjammer very average selection. Coastal on deck 17, good menu for dinner but it only changed once during the 7days. Kids club, you can't just sit and colour in the art room unless you are booked in for an activity at a specific time, everything was always locked and had a sign, we are at dinner, or we are at lunch, there was never anyone around we could ask anything, no reception in kids club, only one play area for under 5's where we could hang out at anytime. Kids club needs more staff and activities for kids who are not booked in to the programme which should be available. Arcade games should be free for the kids, again you have to pay. No cinema onboard-however kids movies are screened in kids club. We attended the ice show which was good. Enjoyed watching the salsa and karaoke .Overall an average experience in comparison to Disney cruise line. Read Less
Sail Date August 2015
Allure of the Seas Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 5.0 4.1
Entertainment 5.0 4.5
Public Rooms 5.0 4.5
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 3.9
Enrichment 4.0 4.0
Service 5.0 4.4
Value For Money 4.0 4.0
Rates 5.0 3.9

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