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Sail Date: October 2012
The Celebrity Reflection is a beautiful ship and the staff was really wonderful - always pleasant and helpful. As others have reviewed, although this was widely touted as an inaugural cruise - so many times by the cruise director. It ... Read More
The Celebrity Reflection is a beautiful ship and the staff was really wonderful - always pleasant and helpful. As others have reviewed, although this was widely touted as an inaugural cruise - so many times by the cruise director. It created high expectations for something special - unfortunately, that was not the case. I selected this cruise not for the fact that it was an inaugural cruise, but because of the itinerary. Thank goodness because if it had not been mentioned so many times that it was an inaugural cruise - I would never have known it. Food - we ate breakfast and lunch in the Cafe on the 14th floor. The food was OK to good; service very good. Everyone was constantly hustling to clear tables and offer coffee or juice. Although there were many stations with lots of food - we tended to eat the same everyday - that was our choice. Nothing outstanding - but then how special can you make an omelet and bacon? Some of the desserts however were very good. Dinner was in the Opus main dining area. The food was very good and the service also exceptional - very attentive. Service - as mentioned - everyone very friendly and attentive. These guys and gals really work hard and deserve every tip they get and more. Although we prepaid gratuities we supplemented them as well. This applies to food service and cabin service. Our room was cleaned/ straightened every day - as expected; we were always greeted with a smile from our attendant. Entertainment - OK to so-so. Several of the acts I thought would have been better suited on a smaller stage - not the main stage. A magician - really??? you couldn't even see the card tricks he was doing with or without the camera and large screen used to show his tricks. The fiddler who played mostly blue grass and Celtic tunes??? Really??? Not exactly mainstream. He was obviously talented - when he played classical tunes they were excellent. I've been on non-inaugural cruises where I thought the entertainment was of higher quality. Maybe it was my expectations that were set too high. Excursions - I try to arrange for excursions thru private companies because those offered by the cruise ship tends to be expensive and attended by large groups. I ended up signing up for 3 of the cruise line's excursions because I couldn't find a private excursion: canal cruise in Bruges, city tour of Vigo, and another city tour. I hope they fixed the problem with their registration system on the TV - the information was all wrong. They itinerary was showing a 12 night cruise - not the 9 night cruise we were on. I never could register for any of the excursions via the system even after calling the desk several times - they tried fixing it but never got it right. Because of that I was closed out of several excursions. I tried the desk but the lines were always very long. I finally managed to sign up with the help of one of the staff. The guides were below average in that they were not that knowledgeable and with the large group it was always difficult to hear. The excursion to the Alahambra that I arranged thru a private company was very good - I would highly recommend them. Shopping on board - There was very limited time to shop off ship so I thought about buying a hand decorated ornament. When I asked the attendant to confirm that it was hand made locally - she said - yes, in Turkey. I thought it was odd that they would have a large selection of souvenirs from Turkey and not Spain. Turkey was not on the itinerary. Very strange. I guess if I want a souvenir from Spain I need to take the Greece/Turkey cruise?? Overall, even though it rained every day we enjoyed the cruise. Thinking back - we probably would have thought it was an exceptional cruise except we were told over and over again that "this was special" - "this was an inaugural cruise". It was a very nice cruise, unfortunately nothing really special. Read Less
Sail Date: October 2012
After our first Celebrity cruise in 2011 on the Equinox, we quickly became Celebrity converts. While we still love to try different lines and ships, Celebrity is the first company we look to when booking. The Solstice Class ships are an ... Read More
After our first Celebrity cruise in 2011 on the Equinox, we quickly became Celebrity converts. While we still love to try different lines and ships, Celebrity is the first company we look to when booking. The Solstice Class ships are an incredible blend of hip, modern styling and sophisticated, classic cruising. And Celebrity has continued that trend with their newest edition, the Celebrity Reflection. As soon as this inaugural cruise was available for booking, we knew we had to do it. Boarding in Amsterdam was seamless and within a few minutes, we found ourselves heading up to our Aqua Class room. We toured the ship, but were already familiar with the layout of this class of ship. It is very similar to the others, but with a little tweak here and there and some extra panache. There is some interesting art scattered around the ship, such as the live-action painting in the hallway outside of Blu. There wasn't much fanfare, considering that this was an inaugural voyage. We were a little disappointed that we didn't receive a certificate or something to indicate that we made this voyage. Upon departure from a rainy Amsterdam, there were hundreds of white and blue balloons released from the pier, which was nice. DINING: The main addition on this ship that we were intrigued by was the Lawn Club Grill. We opted to eat there the first night. It is a fun concept, that is interactive and lets you grill the food you choose. We didn't grill, but still enjoyed watching others. The servers were fun and friendly, but my chicken was almost raw inside. Don't know if we had a bad cook, or if this was indicative of some inaugural jitters. Thankfully, our further dining pursuits were much more fulfilling. Blu, reserved for Aqua Class guests, was fabulous as always. Andrea, the Maitre'D, deserves a raise for the genuine care and enthusiasm she gave. She remembered the names of all of her guests and was just amazing. We had great dinners there most nights. We also really enjoyed Qsine - again great food and fabulous servers, but it is meant for larger parties - we are just two and walked away ill. But that doesn't ever stop us for visiting Qsine on all our cruises! Tuscan Grill was good, with a great team working in there. Tuscan Grill is not my favorite on any Celebrity Ship, but it's always a solid selection of Italian favorites. We often ate in the Oceanview Cafe, which we felt was great for a buffet. We always found well-cooked, tasty options for breakfast and lunch. We are picky and always enjoyed this dining option. SERVICE: Celebrity employed a strong team on this cruise, with smiles, warm hospitality and genuine conversation - both from the front line employees and officers. We really enjoyed visiting each venue on the ship and interacting with the staff. We did experience one low point with the bartender at Molecular Bar. We don't have the drink package as we aren't big drinkers. However, the friends we were traveling with did have the drink package. One night, one of our friends ordered a cocktail from this bartender and didn't enjoy it. He said to me that it tasted funny and offered me a sip. I sipped it to verify that it wasn't that good. The bartender cut my friend off from ordering another drink at that point, saying that he broke the company's rule about buying a drink for someone who didn't have the drink package. We explained that I wasn't drinking the drink - just took one sip. He didn't care and reported my friend to the F&B Manager. I was shocked. This was outrageous behavior. It put a damper on what otherwise was a great cruise. SHIP: The ship is stunning! It is modern and fun and spacious and fabulous! Large, but not so large you feel like you are at a mall. There are very few crowds on this ship. The only time we experienced crowds was embarking the ship at each port. With a ship this size, they really should offer two entry points. One is not enough, as we often stood in long lines outside in the rain to board. Our favorite spot on this ship, as on the other Solstice Class ships, is the Solarium. We read, nap and just relax, watching the moodlit colors on the waterfall wall change. The layout of the ship is smart, with entertainment venues and dining venues generally clustered together. Our Aqua Class room was well-furnished and appointed, but with the lack of storage space we have come to expect on these ships. And best of all, we love Celebrity's smoke-free ships (especially after a recent cruise on Crystal which was smoke-filled). We had an amazing time on this inaugural cruise and can't wait for our next Celebrity adventure. Read Less
Sail Date: October 2012
Recently came from the Celebrity Inaugural, expected more but was just average. Boarding from Amsterdam was busy, strange that they handed passengers numbers, ours being #3 while others in our group 8 and 12. We registered and got in the ... Read More
Recently came from the Celebrity Inaugural, expected more but was just average. Boarding from Amsterdam was busy, strange that they handed passengers numbers, ours being #3 while others in our group 8 and 12. We registered and got in the ship right away. Our friends in the other numbers were made to wait in lounge outside the ship which we found strange. We have been on Oasis and Allure and were able to board right away. Upon entering we were informed the rooms were not ready so we proceeded to the Oceanview Cafe- sleek, clean with good service. Food stations were well placed and spaced. We had a veranda stateroom which was a good size and a large washroom with toiletries. Due to the rainy weather we hardly used the balcony. Elevators were slow. There were no outlets in the washroom nor the side tables. Activities- Casino was great the first night but slots tightened as the days passed. The shows were mediocre from a rock-type one; acrobatic; 2 female singers; magician who did basic tricks one of our members already showed us in the dining room. They had an a capella group, 2 female violinists and a band on level 3 by the elevators. Bingo, game shows, dance classes, karaoke, trivia were so-so. The dancing with the stripes was great entertainment since they were funny with a Canadian winning it. It Excursions - horrible since it rained every day. The local guides gave us more information than we needed and should have considered that discomfort of the weather and should have put us in the buildings earlier if not faster. Tapas tour which consisted of visiting 3 tapas bars left us hungry and angry- the lack of food for the price charged. Paris stores were closed being a Sunday and the stores at Champs with 1 hour was not enough with the rain and all. A total waste of money. Also there was practically no time for shopping. Dining - We had early seating with a great waiter Gede, polished, polite and knew our preferences right away. Meals were good, nothing spectacular though. We tried Murano, great food, menu and service. Qsine, you order from an Ipad took forever for some dishes to arrive. The best was the angus burgers. Presentation was unique, but wished the other dished tasted better. Tuscan Grill had excellent steaks and sides. Champagne given free was already flat, too bad since I love champagne. The ship had a hideaway for reading, resting in the cocoon chairs. Apple store, Michael Kors, etc. Staff were still not informed as to where and what we had to ask several times/several guys. Disembarkation on your own not great since we did not know the gangway till we were assembled on level 4 and then had to go move and exit at level 5. Gratuities were automatically billed, unless you waived them by a certain date and you were given the envelopes. Overall, we expected a lot from an inaugural cruise and this one failed. Nothing special, no fireworks, no souvenirs, nothing. It was expensive and it did not equate to the cost. We were bored in between due to the lack of activities/amenities. Read Less
Sail Date: October 2012
Being this was our second cruise my spouse and myself looked at our first cruise on Celebrity with an open mind. Cruise Critic was invaluable (we originally booked an Aqua stateroom and upgraded to a suite 2 weeks prior because of the ... Read More
Being this was our second cruise my spouse and myself looked at our first cruise on Celebrity with an open mind. Cruise Critic was invaluable (we originally booked an Aqua stateroom and upgraded to a suite 2 weeks prior because of the Cruise Critic boards). Preferred boarding in Amsterdam around 1 pm with a 4:30 pm sail time. But we we had to go to the Oceanview Cafe or explore the top deck until later because "the room was not ready". First paying passengers and the room was not ready? I guess they just wanted us to explore. The ship was beautiful and based on discussions with other passengers that view was shared. We purchased some shore excursions and travelled independently on some of the ports. Our suite was 2163 and near the port side main bank of elevators. I was concerned about some noise from entertainment noise from the open areas and noise from the elevators. None whatsoever. Being on deck 12 I had concerns on overhead noise from the common area deck above us. None whatsoever. The "European style" butler service just means a single point of contact for you. Our butler was great but over the last couple of days seemed to appear fewer times. Room servicing was fast and fantastic. The interactive television allowed you to catch some of the lectures if you had other plans. Your wallet cars sea pass has your emergency muster location (ours was 1A but our back of cabin door muster card had 4E. Quite confusing and the emergency muster drill had you muster by groups near the theater and then walked to the muster station. Celebrity might want to review that process. The suite is about 1/3 larger than a stateroom. Extra floor space and storage (big closets). The bathroom was the best. Whirlpool tub and a shower tower. Fantastic amenities. Great to relax in after a day of excursions. Hot water available immediately. The restaurants available for us as suite passengers were outstanding. The Blu and the steakhouse provided outstanding service and food. I don't know what priority disembarkation meant, but we left we everybody else so I didn't I didn't see it. Overall, I thought it was a little overpriced if you paid the posted rate but paying a $150 per person differential to upgrade made it well worth the effort. Read Less
Sail Date: October 2012
DH and I landed at AMS around 8 a.m., local time. We gathered our 3 bags of luggage and caught a taxi to the port. When we told the taxi driver we need to go to the port - that we were sailing on the Celebrity Reflection, he looked at us ... Read More
DH and I landed at AMS around 8 a.m., local time. We gathered our 3 bags of luggage and caught a taxi to the port. When we told the taxi driver we need to go to the port - that we were sailing on the Celebrity Reflection, he looked at us dumbfounded and said he needed an address to put into his GPS. First time that has ever happened to us! Anyway, after a few wrong turns and us craning our necks to see the ship so we could direct him, we arrived. (58 euros) (Should have taken the train from AMS to the port - station was just across the street. Since it was a rainy day, we decided to just wait at the port to board. We got through the check-in line quickly, but then had to wait about 30-40 min to go through security, etc. Boarding went smoothly. We boarded around 11:30 a.m.. We looked around a bit and then went to Oceanview Cafe for lunch. It was very crowded, but no more than usual on the day of embarkation. Since it was cool and rainy no one was taking advantage of the seating outside. The food in the Oceanview was very good - about the same as the other Solstice class cruises we have been on. We then walked around the ship a bit to see the changes. The number of tiled chairs in the Persian Garden have doubled. The also have added a hamam (sp?) room and a "cold" room. Of course, they still have the showers and traditional sauna rooms. The Relaxation Room is the same. They have moved some of the atrium rooms around and added others. There is now a "Hideaway" room for reading. Looked like a nice space and usually had coffee available. They have also added a dedicated "Future Cruise" section on the 12th deck (Captains Club is still on deck 5). No more Quasar as it is now a space that is used for purposes similar to Celebrity Central - games/talks, etc. The Mast Bar at the aft of the ship has changed quite a bit. The spiral stairway on the aft has been moved and the space has been taken over by the bar (which was moved away from the wall). We took advantage of a price drop and moved from an Aqua Class cabin to an Aqua Class Suite (2152 starboard-hump. The AC Suite was very nice. Since we have not sailed in a suite before, I am not sure how to describe the size, but I think it is about the same size as an Sky Suite S2. The bathroom has a tub/shower combination, with the tub having jacuzzi jets - very nice! The bathroom has a set of drawers as well as storage behind two side mirrors. There was a hair dryer in the bathroom and one in the desk drawer. There was also a magnified make-up mirror in the desk drawer. There are two large closets. One side of one of the closets contains the safe and has shelves. There are also two large credenzas (one with a desk setup in the middle, and the other with the frig in the middle). We only used about 2/3 of the storage for our 9-day cruise. The sofa covering is now cloth instead of the white leather (?) -- great change in my opinion - much more comfortable. No over the bed storage - at least in our cabin. The light switch has been redone, making it a lot easier to use also. The decorating scheme is soft browns - very tasteful. We do not go to many of the shows (only a few minutes here and there), so I will not review the entertainment. We did enjoy the live music groups, especially the guitarist (Ang), the female blues singer (Mazzy?), and the group Revelations. I've seen a lot of posts about the music being loud on the Solstice ships. The music did seem too loud at times -especially at the Mast Bar, Martini Bar and Blu. Not a deal-breaker - just annoying. We did not participate in many of the planned activities (DH did take 2 watercolor classes that he enjoyed). The card room looked busy most of the time, and there was a room for playing ping-pong on deck 15, I believe. We experienced excellent service from our cabin steward and butler. Every request was promptly handled. The service in Blu and Murano seemed very rushed. Was really surprised by Murano. The food was good, but in our opinion, not any better than in Blu. Tuscan Grille was wonderful (the mac and cheese is to die for) and we tried Qsine for the first time, which was a lot of fun as we were with a large group. As most others have said, you are served a huge amount of food. The officers and other ship employees seen around the ship were very friendly, almost always greeting us with a smile and a nice comment. The captain actually came to our Connections party and posed for pictures. Debarkation was a breeze in Barcelona. We had an early flight so we kept our luggage with us and walked off the ship with no one in line. No customs at the port so we were in a cab and at the airport in less than 30 minutes. In summary, we thought the Reflection was a beautiful ship and liked most of the changes. We think the Aqua Class suites are a great addition. Read Less
Sail Date: October 2012
For over 10 years we have carried umbrellas without ever having to use them. The Reflection Inaugural Cruise was a 12 day package with two nights in Amsterdam and two nights in Barcelona. This was our 17th cruise and it had a wonderful ... Read More
For over 10 years we have carried umbrellas without ever having to use them. The Reflection Inaugural Cruise was a 12 day package with two nights in Amsterdam and two nights in Barcelona. This was our 17th cruise and it had a wonderful itinerary. Unfortunately it rained for 12 of the 14 days ! The Celebrity Reflection is a delightful ship. Boarding in Amsterdam left a lot to be desired. We boarded the Oasis of of the Sea with it's 5,000 passengers within 5 minutes. This time, after waiting in long lines to register, we waited to board the ship until our group number 11 was called. It took over an hour to board the ship. Cabin was typical. Beds we great and the towels were new. Tried to use the veranda but damp, wet weather made it useless. The "Apple" Flat screen television was informative. Slightly rough seas in the Atlantic may have bothered some. Our excursion to the Beaches of Normandy was amazing. This was the only time the rain was fitting. Our guide was very informative. At our dinner table were three couples from the UK. They were great fun and really made for a wonderful dinner time. We had the late seating. Juan was our server and was wonderful. The shows were fine. The entertainers really give it their all. It was a shame we couldn't sit on the top deck. At times the pool looked like a wave pool as the water splashed to and fro. There was a lot of security. When coming back on board we had to pass through port security and then again security as we entered the ship. They take our security very serious. The casino was typical of ship casinos ... more than enough machines and many card tables. It was possible to play on the crap table without a problem. Lots of places for reading. The Hide-away had coffee. The Internet room is also an Apple Store ! Actually the wi-fi worked better than we have experienced on many other ships. We were able to use our i-pads in our cabin to get our e-mail. There was nothing that could be done about the weather. The ship is great. The service is great. If you like cruising, the Reflection is one more fun ship to consider. Read Less
Sail Date: October 2012
First let me say that we are not big time cruisers & did not choose this cruise for the ship. We looked at the itinerary & it fit in well with our pre-cruise travels by leaving Amsterdam on a Friday. The ship is beautiful & ... Read More
First let me say that we are not big time cruisers & did not choose this cruise for the ship. We looked at the itinerary & it fit in well with our pre-cruise travels by leaving Amsterdam on a Friday. The ship is beautiful & brand new, so what's to complain about? Although physically the ship is ready, there were some techinal issues,confusion about policy with the staff, & very busy elevators. Certainly not a deal breaker & expected by us as this was the crews first group of passengers. Also very wet & rainy weather throughout this cruise put additional pressure on all the indoor public areas.( very crowded at times) The only sunny & nice day was the last at sea Saturday October 20th 2012. At this time time the outdoor areas filled fast & gave an oppertunity to explore the entire ship. This vessel offers many amenities, unfortunately we choose not to use them.( personal choice) Embarkation: Just okay. Seems people were excited to get on board & arrived early. The process was smooth but could have gone faster. Once onboard we were greeted warmly & proceeded to our stateroom to drop off the carry-on lugguage & begin exploring the ship. Cabin: Larger than I remember & laid out well. Did not get to use our veranda much due to the weather. It was standard size with a table & 2 chairs. The bathroom is great with a round enclosed shower. Lots of room with plenty of hot water & pressure. Housekeeping: Just plain excellent. We had the best cabin attendant & always available to ensure your needs. Always had a nice bucket of ice waiting for us at 4;30pm each day. Dining Room: Nicely appointed. The food was good & some meals excellent. Again we had an exceptional waiter who knew our needs & also provided great subjections. This really helped to make our trip better. Entertainment Very subjective. Thought the 2 production were just okay. The other entertainment kinda what you would expect. Did not feel like there was any special for this inaugural sailing. The theatre is very nice & seemed to have enough seats for everyone. (maybe they enlarged it on this vessel) Activities: Although there is a full list of things to do on sea days, nothing was that exciting. We found few things of interest for us. We did notice the game room was busy most of the time & the library is beautiful. Again these days were very crowded becuase of the weather conditions. I did notice what I thought to be a lack of live music in the public areas throuthout the day. Futher only counted 3 pianos on the entire ship. Of course they sat idle most of the time. It was also curious how the cruise director made such a big deal about inaugural sailing,you are the first customers/passengers on this sailing,a unique experience, yet nothing special was done. There was no gift for purchase or otherwise from Celebrity for this sailing. Many passengers were very disappointed.(it would have nice to have something to remember this event from the ship) Excursions: We did 4 ship & 1 private shore excursion on this sailing. Again alot of people to move, however Celebrity did a good job. Somewhat disappointed with all the excursions. Bad weather played a large role, umbrellas everywhere,one really bad local guide,nowhere to shop as stores were closed at the end of the tour due to Spanish Siesta,& few oppertunities to try the local cusine. My poor picture taking skills are really noticable because of the conditions. Finally the Celebrity tours we were on provided no headsets.Everyone tried to huddle around the guide to hear the information.(how do you get close with 25 plus people & umbreallas in your way?) For the high costs of these trips, Celebrity should have done a better job with their guides & vendors. Summary: The ship is great & the crew/staff tried really hard to make all the passengers happy. For us it was just too many people & alot pushing & shoving. (you know who you are) There was a good mix of people, Europeans,North Americans,Asians,Great Britain & Australians. This made for us lively conversations & a good exchange of ideas. One problem we encountered was in Cellar Masters The machines were not working properly at all times. Therefore unable to get your choice of wine by the glass without assistance. Many times no one was in the Cellar to help. We purchased a $100 wine card & ended up using 50% of it. Often forced to go to bar & purchase their limited choices.(kinda defeats the purpose Cellar Masters).Will we go on another solistice ship? Unlikely. The overall experience was good, however we will be more careful in choosing our next Celebrity Cruise. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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