1. Home
  2. Cruise Lines
  3. American Cruise Lines
  4. American Cruise Lines Cruise Reviews

5 American Cruise Lines Boston Cruise Reviews

We just returned from an 11 day American Cruise Lines cruise of New England. Overall this is an average cruise with a very above average price. There were both pros and cons: Pros: 1. The food was excellent, although the selection ... Read More
We just returned from an 11 day American Cruise Lines cruise of New England. Overall this is an average cruise with a very above average price. There were both pros and cons: Pros: 1. The food was excellent, although the selection was quite limited. 2. The staff were very friendly and helpful. We got to know two staff people in the dining room and enjoyed interacting with them (Ike and Marquita). They provided very good service. Some of the other dining staff were not as engaging or as talented, as in all cruise ships. 3. The Cruise Director and her direct report were very accommodating to me to provide me with Wifi service on our cruise, they let me use an I-Phone from the ship to use as a "hot spot" source for Wifi. This was above and beyond the call of duty to help correct a serious flaw in American Cruise Lines Wifi issues. (see below). 4. Overall the ship was clean. 5. The stops on the cruise were nice. We had not been to New England before so it was enjoyable seeing this part of the country. Cons: 1. The Wifi is a serious problem on American Cruise Line ships. This ship is only a year old so this should not be an issue, but it is. Its understandable to have sketchy Wifi access when out at sea, but this problem persisted when we were in port. I was unable to download email or access websites despite my phone and laptop stating that I was connected. In talking with the crew this is a known problem that has not been corrected yet. This is serious flaw for those who need dependable Wifi on their trip. 2. The clientele on this cruise line is VERY elderly. I would estimate that the average age on our cruise was in the low 80's. Most of the passengers were very friendly and it was nice to get to know some of them, but it really felt like we were vacationing in an elderly retirement community. A large number of folks were unable to ambulate easily with many using canes and some with walkers or motorized carts. This was a factor in the tours we went on. It took a fair bit of additional time for people to get on and off tour buses as you can imagine. There were some who had difficulty understanding basic instructions related to the tours. We are in our 50's and throughout the cruise we were identified as the "youngsters"! I think its great that these folks are getting out and enjoying life and I say more power to them, but I'm looking for a different environment for our vacationing. 3. The entertainment was average, I think mainly due to the clientele the cruise line is catering to. 4. Although the ship was clean overall, our stateroom had some issues. The bathroom had a urine smell. There was half a cookie on the carpeted floor with associated crumbs that was left under the desk. There were some small paper wrappers on the floor that were left. At this price range this was unexpected. 5. The dining area is cramped. There are 8 people at the majority of tables, which is a bit overcrowded for the table size. You are unable to eat a meal with just you and your spouse. This can be enjoyable or not depending on who sits with you since its open seating. I noted that in their official pictures the tables show 6 places at each table, this is inaccurate. 6. This is an expensive cruise line. Our 11 day cruise up the New England coast with a one night stay in Boston before the cruise cost around $18,000. We opted for the pre-cruise package in Boston which cost us $900. This is not worth it. Its one night at the Four Seasons, breakfast, a 90 minute bus tour of Boston, and dropping you off at the ship. It was nice, but very overpriced. 7. The tours are very sedentary, pretty much all bus tours. There is opportunity in several of the ports to explore on your own, but again, its an older crowd that this trip is geared toward. 8. The ship had an exercise room but all it contained were a couple of free weights and a few recumbent exercise bikes. In summary, overall it was nice seeing New England, but we would not use American Cruise Lines again. Read Less
Sail Date June 2019
We heard about this line and saw a trip to New England and wanted to see small cities in Maine. Pre-cruise all went perfectly had a nice tour of Boston and boarding went off without a hitch. The expectation went downhill when we went ... Read More
We heard about this line and saw a trip to New England and wanted to see small cities in Maine. Pre-cruise all went perfectly had a nice tour of Boston and boarding went off without a hitch. The expectation went downhill when we went to dinner and found out that most of the dining room help was new with not experience. Of 17 servers 10 were brand new and had just started with little or no experience or training. Service was slow because we were told one chef left due family emergency and another was let go. Although the choices were nice one never knew what you would be served. Even though the server wrote down what we ordered there were many times what we got did not have everything we ordered or did not resemble what the menu said. When we asked doesn't anyone check the orders before they are brought to table we were told there is an expediter but they rarely checked. All in all meals were average at best. Our cabin was nice and fairly large with a nice balcony but we noticed that our sheets were not changed the whole 10 days we were on the ship. The bath towels were hardly big enough to dry a person after a shower. Towels should be larger. At one point as we were leaving our cabin we were asked by another passenger if she could borrow a roll of toilet paper as they had run out and there was not a spare roll in there cabin. Again we found out the cabin attendants are also new and little or no training on how to clean or stock a cabin. They are not given a checklist on what to do or someone to show them. We also found out that everyone from the restaurant servers, cabin attendants and deck crew are all interns who are hired for 12 - 16 weeks and then let go. And are offered a job to come back only if a managers job is available. Now we we move on to the common areas which were very pleasant a kept neat. Coffee and snacks and sodas were displayed for everyone all day. At one time my wife wanted a diet coke but none was displayed and no one seemed to know if any were provided. So I began opening cabinets and low and behold I found not only diet coke but sprite zero hidden away. Could not understand why it wasn't on the counters with the other sodas. Also if a server or anyone started to feel sick they were sent to a doctor in port and sent home immediately. It happened to our server and cabin attendant. We were in Provincetown and both were sent away on the Boston ferry to overnight in Boston with flights home the next day, which they had to pay for. The cruise line doesn't pay for this. We couldn't understand why they could not have just stayed on the ship until the next day since we were going to Boston anyway. This cruise cost us over $19,000 dollars for 10 days which is so overpriced it is unimaginable for what you get. We at this time will never plan on going on another cruise with them and let all of our friends know about our horrible experience. The only saving grace was the stops we made and towns we saw in Maine and Massachusetts and Rhode Island. We cruise at least twice a year and this was the worst service we have ever had for the price. Read Less
Sail Date August 2018
This was our 5th ACL Cruise so obviously, they are doing something right. That said....for the price and advertising as a luxury cruise, they should do so much better. The Constitution is a new and attractively decorated ship. Rooms are ... Read More
This was our 5th ACL Cruise so obviously, they are doing something right. That said....for the price and advertising as a luxury cruise, they should do so much better. The Constitution is a new and attractively decorated ship. Rooms are if adequate size for a mid range category. Bathrooms small and could have been better. Furnishings are cheaply made..I.e. drawers do not glide properly. No make up mirror, no clothesline in the shower, no light shawl for afternoon naps or robes....all amenities that should be part of a luxury cruise. This is not the first time I have made these observations, but ACL does not seem to care. FOOD...a big part of every cruise was uneven...sometimes good, sometimes not. Bkfsts always good. Lunch menu never had luncheon salads, sandwiches or lighter fare. One dessert, usually, plus ice cream. Dinners only fair...both choices and preparation. In Maine, one expects lobster....but don’t put two tiny pieces of lobster on top of a HOT .DOG (terrible) and call it lobster relish!! Crew very charming, helpful and amazing, since most had been aboard about five minutes! Staff...also helpful...but, often, not prepared to answer questions. ACL has a habit of rotating staff frequently. Entertainment mediocre. We have had excellent lecturers (Todd, Bill and Laura) and boring ones. Check attendance at the lectures. ACL must know in advance if docking is an option or tendering necessary. This does affect some passengers and should be part of advance information. Met wonderful new friends. That, the weather and beautiful Maine coast all deemed the cruise a success. Will we go on a 6th? Probably not. Read Less
Sail Date July 2018
This was my first riverboat cruise after almost twenty traditional cruises. Pros: 1) Ship was new & beautiful; 2) my single cabin w/balcony was very comfortable and clean with nice bathroom; 3) cuisine was the best I've had on any ... Read More
This was my first riverboat cruise after almost twenty traditional cruises. Pros: 1) Ship was new & beautiful; 2) my single cabin w/balcony was very comfortable and clean with nice bathroom; 3) cuisine was the best I've had on any cruise line in at least 20 years; 4) staff was young, very friendly, and tried to be very helpful; 5) lounges were very comfortable and well laid out; and 6) the included wines at dinner & happy hour were delicious and served liberally. Cons: 1) This particular cruise up the Hudson Valley had way too many rough edges and poor coordination; 2) the complimentary excursion in Martha's Vineyard and the $65 excursion of NYC were well meaning but very poorly done by the respective tour companies; 3) even though the cuisine was delicious, way too many times the food was served either tepid or had completely cooled; 4) loading of luggage at the hotel recommended by American Cruise Lines was absolute chaos...the very worst I've every experienced; 5) there was no reason to leave the vessel at many of the ports of call simply because there was nothing of interest to do or see; 6) Disembarkation involved a very long walk from the vessel to the airport transfer buses; and 7) Laguardia was an absolute nightmare...avoid it like the plague. Having said all of this, I've already booked a second time on ACL for Christmas 2018 on the lower Mississippi cruise, which everyone I've spoken with said was an excellent experience. Read Less
Sail Date September 2017
Summary: Poorly trained staff, inadequate staffing, chaotic alcohol service, mediocre cuisine and 20th century room design made this our first and last American Cruise Line experience. We had cruised on Crystal, Regent, Celebrity, ... Read More
Summary: Poorly trained staff, inadequate staffing, chaotic alcohol service, mediocre cuisine and 20th century room design made this our first and last American Cruise Line experience. We had cruised on Crystal, Regent, Celebrity, Avalon and AmaWaterways over the past 17 years. Mostly, these involved flights of over 10 hours. We searched for a domestic cruise to equal these experiences and discovered American Cruise Lines. We chose the fall New England cruise due to a nice length, a luxury description and destinations. We booked; we arrived; we cruised. The Constellation is a new ship; 2017 is its maiden year. The overall design is gorgeous. Lounges, public rooms and dining room are airy and bright. The rooms are large, with many storage locations and a tiny closet. There was a single vanity and no (!) refrigerator. The lighting was good. The TV was a standard definition monitor with SD satellite service; this is the 21st century…where is HD? The Wi-Fi barely connected, had low speed and was AWOL a good deal of the time. The safe never worked. We didn’t try room service. The service level, in general, was not up to luxury standards. While enthusiastic and energetic, stewards seem like they had little training and only National Park-level experience. The staffing level seemed to be inadequate for the required tasks. Calls to Maintenance went directly to a full voicemail message box. The cruise “directors” were called on to set-up, tend and tear down bars, manage tours, marshal complaint lines and explain deviations. The dining room stewards tried their best. Dining was disappointing. Early-riser breakfast looked like a 7-11 had exploded. Dining room breakfast was the best meal of the day with lots of fruit, pastry and cereal choices. The hot items were pretty good, too. Lunch was Applebee level, only with lobster (everyday). Dinner was uneven – the soups were uniformly good, the entrees commonplace with insipid saucing. We didn’t try the desserts. Alcohol service reflected a company in transition. (Perhaps an all-inclusive fare is in the future?) There are no bars on-board. Wine and beer were served at lunch and dinner; a cocktail hour preceded dinner and accompanied the evening entertainment. These were from temporary set-ups in the two major lounges. Service was chaotic using a cattle call approach. Quality was poor with wines from Gallo predominating. They ran out of chardonnay, the most popular wine in the country. Scotch inventory dried-up. Gratis tours were okay but nothing special. However, the included lobster bake was delicious and fun. If ACL is going to charge $1000 per day per person, several levels of improvement are needed throughout the ship. Read Less
Sail Date September 2017
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click