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290 Royal Caribbean Boston Cruise Reviews

We've taken this cruise before (although with different cruise lines) because it offers a nice getaway without the airport hassle. Our balcony (partially obstructed view) was fine. Actually, the shower was somewhat larger than we ... Read More
We've taken this cruise before (although with different cruise lines) because it offers a nice getaway without the airport hassle. Our balcony (partially obstructed view) was fine. Actually, the shower was somewhat larger than we anticipated. One major complaint is that this ship does not have an aft elevator (only mid-ship and forward.) Since our cabin was near the stern this resulted in many long walks... The food was fair/good. The variety and taste left much to be desired -- same two vegetables every night -- fine if all you like are carrots and broccoli. With just a few exceptions, the desserts do not seem fresh, but rather frozen and reheated -- have they done away with a pastry chef? Only one place to buy specialty coffee. We chose late traditional seating for dinner at a large table -- they seem unable to accommodate the request for dining companions; only two other people were assigned to our table for 8. Several nights we sat by ourselves. The entertainment was standard, but OK. There was absolutely no cultural presentation / information. I would hesitate to take a longer or more expensive Royal Caribbean cruise. Read Less
Sail Date October 2019
We just got back from the Canada New England cruise. I will start out with our meals at night, they were absolutely delicious-every single night from the appetizer to the dessert. Also, we had exceptional service from our waiter Ikadek ... Read More
We just got back from the Canada New England cruise. I will start out with our meals at night, they were absolutely delicious-every single night from the appetizer to the dessert. Also, we had exceptional service from our waiter Ikadek and his assistant Marcos. They both had had great sense of humor, and had great attention to every detail, we always looked forward to seeing them at mealtime. Next our room attendant was Shawn and our room was cleaned twice a day with the cutest little towel animals on our beds at night. We ate in the Windjammer at breakfast and lunch and so many choices and everything we had from the waffles, ham that melted in your mouth to the carved meats for lunch and also hotdogs and hamburgers. The shows at night with the dancers and singers were Spectacular!! Those people are really talented. Now for the reason we will forever cruise with Royal Caribbean, one of the days Nick, the Activities Director, had all the veterans meet in one of the bars to meet each other and tell what branch of service and a little about what they did, that was so special, and if that wasn’t enough, on another day, they had all the vets meet in the Centrum and had the band the song for each branch of service and at the end they played God Bless America. There was not a dry eye in the house. I told Nick, “I will Love You Forever for doing this.” Read Less
Sail Date October 2019
Took this cruise to relax and enjoy the Fall foliage. Beautiful color in each port. Especially liked Bar Harbor and Kennebunkport. Nice boardwalk in Nova Scotia. Great clam chowder and lobster everywhere. Locals in every port were very ... Read More
Took this cruise to relax and enjoy the Fall foliage. Beautiful color in each port. Especially liked Bar Harbor and Kennebunkport. Nice boardwalk in Nova Scotia. Great clam chowder and lobster everywhere. Locals in every port were very friendly and welcoming. Went to specialty restaurant Chops Grill and Izumi. The food, atmosphere, service at was excellent at Chops Grill. Izumi asian restaurant was very enjoyable with lots of beautiful sushi choices. Bingo sessions were fun, especially since several at my table won money or give-aways (t-shirts, gift certificate to spa, ship photos, etc.) Enjoyed a Swedish Massage on board during one of the cruising days. There were two formal nights on this cruise. Professional ship photo area was good, but twice the on-line photo review PCs has issues with allowing the customer to order or update information. As a result, self-service digital orders that would have normally been done on the PC had to be manually recorded on paper by a cruise employee, which caused some confusion. Embarkation and disembarkation went very smoothly and were well organized. Will definitely consider taking this cruise again. Read Less
Sail Date October 2019
BACKGROUND- We are Crown&Anchor Emerald. We have sailed on a variety of RCCL ships...big, small and in between. THE KEY— Excellent! Embarkation was so easy; lunch in the MDR was delicious; our carryon bags were placed in the ... Read More
BACKGROUND- We are Crown&Anchor Emerald. We have sailed on a variety of RCCL ships...big, small and in between. THE KEY— Excellent! Embarkation was so easy; lunch in the MDR was delicious; our carryon bags were placed in the closet while we were at lunch; expedited debark upon arrival in Bermuda; internet was slow but a nice-to-have benefit; reserved seats in Theater a definite plus; debarkation was a serious breeze. DINING ROOM SERVICE — Excellent service was provided by Jonathan and Octa at table #256, My Time Dining. DINING ROOM FOOD —Breakfast/ gave up eating there. Nothing was hot. Dinner/ Prime Rib, Steak, Chicken Breast, Lobster Tails all delicious. Other entrees mediocre. Everything seemed to be tepid, not hot. Last few nights, the Caesar salad dressing was like nothing I have ever tasted before, and not in a good way. WINDJAMMER SERVICE — Breakfast service was better than any other meal. But that being said, we spent time cleaning off our own tables most of the time. WINDJAMMER FOOD — Breakfast/ good to very good. Lunch/ good to very good. Dinner/ We ate one dinner in the Windjammer. It was Italian Night. Does anyone in that kitchen taste anything before it is served??? I mean this seriously...I could not cut the meatballs. No one in our party of four could. Left the lasagna after two bites. The bolognese sauce was not the traditional recipe, but it was ok. Aside from the ok sauce, we hardly ate anything but salad. BAR SERVICE — Again, we ended up cleaning off our tables before we could sit down. On one occasion, I gathered up 8 champagne glasses off a table and brought them to the bar. Only one waiter in the Rbar before dinner. Service was better in the Schooner Bar, but again only one waiter. ENTERTAINMENT — The Three Las Vegas Tenors were fantastic! Excellent show. The Music VS Magic show was an embarrassment as far as the magic was concerned. The concert pianist was wonderful. He should have been a solo act. The musical productions were a mixed bag. The four singers were very good; dancers and choreography were lacking. Music in the lounges was very good. CABIN ATTENDANT — Edwin was excellent!! SHIP’S TOP TIER EVENT — Who thought it was a great idea to schedule this event for 7:30 pm, when the premier Three Tenors show was scheduled for 8pm? Was this a way to cut down on the number of attendees? MAJOR PROBLEM — This ship is understaffed. There are not enough crew members in key areas to get the job done. I have never had to clean off tables and wipe them off before sitting down as much as on this sailing. I have seen this mentioned on previous reviews. It is absolutely true. CONCLUSION — Sadly, we have sailed our last Royal Caribbean cruise. Read Less
Sail Date October 2019
Sailing to Bermuda for our 40th wedding anniversary. We were unexpectedly treated to a special cake at the Chef's Table dinner one night. Meals were very good, and the specialty restaurants were fantastic! The main dining room was ... Read More
Sailing to Bermuda for our 40th wedding anniversary. We were unexpectedly treated to a special cake at the Chef's Table dinner one night. Meals were very good, and the specialty restaurants were fantastic! The main dining room was good, with a buffet offered at breakfast, as well as the order off the menu. The main buffet offered a wide variety, from salad to pizza to Indian and Chinese food. There were always a lot of entertainment going on. Music in the Centrum, which could be heard up several levels varied from Regae to accoustic guitar. There is a piano in one of the lounges, and that was good too. The movie selection was bad, mostly old movies, and the one that was new was only shown once, and conflicted with something else we had scheduled. If you're into wine tasting, there were several opportunities. I wish the lounges and pub would serve finger food so we had something to eat while having drinks. We loved the ship, and would definitely sail again. Read Less
Sail Date October 2019
We got to embarkation on the early side and waited in a line at the port for a little bit, but once it got moving, the process went quickly. The first thing we noticed was there were a lot of retirees. Always the best part...we see them ... Read More
We got to embarkation on the early side and waited in a line at the port for a little bit, but once it got moving, the process went quickly. The first thing we noticed was there were a lot of retirees. Always the best part...we see them and smile, they see our kids and become skittish. (They always realize we have great kids. It just takes them a bit to come around!) Our room was 3076 and it was a quad with 2 beds coming from the ceiling. Our cabin steward was great, always had a smile, very thorough. We even got towel animals. The cabin was bigger than some of the Princess ones we've been or (or configured better). The location was perfect...low and mid. We didn't have any issues with seasickness. We were originally slated to dine at a table for 12 (hoping to meet new people), but the head waiter called on the first day and asked if we wouldn't mind moving to a table for 4. No problem! Well, I guess we were in the "overflow" area at that point because we were suddenly in the "card room" for dinner. Haha. It was actually very private but the poor waiters were nowhere near the kitchen, so I know it was harder for them. They also had tables in the main area, but they did amazing. They were both very friendly and we enjoyed talking to them. There were 3 or 4 other tables in the same room and at one point, I heard a woman say she should "complain more often" because they liked the arrangement. From the bottom of my heart, please don't complain MORE. As far as the food goes, I have celiac disease so my opinion is very different than my husband's. I thought the gluten free menu options (which were very well marked) were amazing. The fact that I didn't have to call out that I was on a "special" diet was so cool. I usually cringe when I have to order at other restaurants, so high maintenance! On RC, everything was labelled (most of the time) and I was able to ask for what I wanted if I couldn't find it. They were not without judgement at the buffet in the morning when I would ask them to toast my bread in the GF toaster (which I assume was in the bowels of the ship because very few volunteered to go do it! Ha), but generally, they were good about it. I got the impression that the cooks/staff weren't necessarily annoyed at the GF requests, just that they weren't convenient for them. I don't know the inner workings, so I cut them some slack and got other food while I waited. My husband, on the other hand, wasn't as much as a fan. It wasn't that the food didn't taste good, it was just that they didn't mark which meals would be available daily versus which were there for just that night. So he'd order something thinking, oh, I'd better get that tonight and then he'd see it again the next day. I think they should take a page from Princess on this one...daily offerings on the left, nightly offering on the right. A reasonable fix and I put that in my suggestions. I thought their desserts were amazing---because they were GF. Hubby thought they were so-so. The buffet had some great GF goodies (cakes, mousse, etc.) but NO cookies! What??? And they don't advertise it, but one night in the buffet, they had chicken wings that were GF and they were downright amazing! (There were 2 other ones I couldn't try but hubby did and he liked them). We basically had a 2nd dinner. LOL. The entertainment was a little off their schedule due to the weather. We saw a comedian on TV the first night (we were too tired to go to the show) and we still never found out if the show was from our sailing! Ha. He was funny. We went to the Elton John show, the stage production with the singers and dancers and the comedian on a unicycle. They were all awesome. The confusion came in when they had to reschedule a show due to the ship rocking too much, then we were in port, but they had already cancelled it. Then when they rescheduled it for the final night, I guess it was the comedian instead? Either way, it didn't bother us and we understood things happen. Our kids have always been wishy washy about the childcare. Some cruises they want to go (if they get unlimited video games), other times, they want to hang with us. This cruise was hands down, the best experience for them in childcare. They are 9 and 10 and they asked to go back everyday. (This was their 10th cruise, 5th cruise line, so they have a lot to compare it to), The staff at the climbing wall were great. We went to do the water slides with the kids and there wasn't nearly enough water pressure, so that made for some great laughs and memories. (Let me just say, it wasn't pretty trying to move down a water slide with no water.) We loved the mini golf and the shuffleboard. Yep, my kids love shuffleboard! As a reminder of just how much they loved it, my 10 year old son started line dancing after dinner last night and I was like, where did you learn that? In the child care. Awesome. I've already mentioned the service on the ship. I don't know if it's because they don't see a lot of kids during the fall and it makes them miss their own, but the staff was great with our kids and we really had a good time.Since it was a family trip, we didn't get to use the indoor pool (16+), so we froze our little tushies off in the outdoor pool and the kids made some friends. The weather turned, unfortunately, so a lot of what we enjoyed at the beginning of the cruise was closed by the end of it (mini golf, climbing wall, pool). Definitely a risk sailing the Atlantic in October! Ports: Portland, Maine: We did a tour on our own through Lucky Catch. They were fantastic! We really enjoying catching lobsters and I even got to pick one our fot lunch, walk it over to the local restaurant and they cooked it for me. (Not vegan friendly, folks!) A seagull pooped on me while we were on the boat and I even got a free t-shirt! I highly recommend this tour! (It was not through the cruise line). Bar Harbor, Maine: We walked around this port and had fun throwing rocks into the ocean. We were able to walk a nice path, walk around town and have some blueberry ice cream. YUM! Saint John, New Brunswick: We did the Hop On/Hop Off tour through the ship and stopped at the farmer's market (which had a mall), went for a beautiful walk at the pavilion and stopped at the bridge near the reversing rapids. Just a few stops (didn't want to overdo it with the kids). They had a great time, and so did we. Halifax, Nova Scotia: We went to Peggy's Cove on a tour through the ship. It was a little chilly so we made it pretty quick but we loved it. My kids finally tried lobster (lollipops). After a little time in the gift shop, we were happy to get back into the warm bus. I loved watching the scenery on the trip there and back. We finally found our fall colors! Boston, MA: We did a bus tour through the cruise line that included a transfer to the airport to see a bit of history and kill time before our VERY late flight. The guide was great, but a bus tour might not have been the best idea with so much history. I basically have a lot of blurry pictures of "?". Next time, we'll get out and do a walking tour! Haha. We got the airport around 11am and our flight wasn't until 5:40pm, then delayed. I've never been happier to see an indoor playground at an airport. The kids played for hours (and even found a baby from the ship that my daughter was enthralled with). Sure, my son had a cold a few days after, but it was worth it! LOL. Overall, an amazing experience with polite retirees. Even with late arrivals and delayed departures, it seemed like most passengers were well-traveled and took it all in stride, just like our family did. I would recommend this trip for all ages, as there was so much to see and do. People have the expectation that kids are going to be unruly and what could they possibly want to see in New England and Canada, but they had an amazing time and I got to take a trip off my husband's bucket list. Young families have the expectation that the older passengers are going to be curmudgens and complainers, and the ones we met were fabulous! Read Less
Sail Date October 2019
Most of the food was not fit for wild animals. The eggs Benedict was a hard boiled egg on an english muffin that I couldnt cut with a knife. The hollandaise sauce was a cold goo. The buffet was disgusting and always a line. Never any ... Read More
Most of the food was not fit for wild animals. The eggs Benedict was a hard boiled egg on an english muffin that I couldnt cut with a knife. The hollandaise sauce was a cold goo. The buffet was disgusting and always a line. Never any clean tables to eat at, we had to clean our own or sit outside in 45 degree weather. All of the tables and bar surfaces were dirty with rings from glass and plate marks, I never saw a table or bar surface cleaned. In the dining room I had one good dinner, all of the others were awful. The calamari I bit into and pulled with both hands and couldnt rip it apart. the ice cream was always served half melted. The fish was so dry it couldnt be eaten. The shrimp appetizer had no flavor and was mushy. The kitchen didnt get the memo that pasta needs to be stirred when cooked. The pasta was stuck together so it didnt get cooked thru in many places. I had pasta 3 times and it was always the same, crunchy in some places, firm in the most cooked areas. We had our reserved dinner time but always had to wait up to 30 minutes. It took 30 minutes to get a glass of wine with dinner. The warm meals were served at room temperatures and the cold meals were served at room temperature. The servers were very good and friendly but they were very understaffed. There were crowds everywhere due to the ship being understaffed. We waited in long lines for everything. Pretty much everything was an up-sale. All prices were stupid high based on the level of service, or lack thereof. I will Never go on a RC ship again, even if it were free. This was my 6th cruise and my first and last on RC. Everyone in out group of six people agreed with my review. Read Less
Sail Date September 2019
We did the seven day New England itinerary with ports at St John, New Brunswick; Halifax, Nova Scotia; Bar Harbor and Portland, Maine. Our cabin 3576 was tended by Gede, great caring, very quiet, good location and Gede kept us tidy and ... Read More
We did the seven day New England itinerary with ports at St John, New Brunswick; Halifax, Nova Scotia; Bar Harbor and Portland, Maine. Our cabin 3576 was tended by Gede, great caring, very quiet, good location and Gede kept us tidy and neat. We opted for late dining our wait staff was Grace and Omar. No complaints at all. Felt the selections on the menu were very adequate and the food was always hot and well prepared. Bogdon, whom I believe was the Maitre 'D was great. Visited our table (325) each meal to insure we were satisfied. Dined at Chops twice, served by Diego whom we highly recommend. The food was fantastic, well prepared and plentiful. The Windjammer was typical for the buffet. I know a lot of folks complain about variety, but I say if you can't find something to eat there, you're too fussy. We had no complaints. Shows were good, we saw a comedian and an Elton John impersonater'esque. Both shows were good however there were a lot of empty seats. The casino took too much money from me, but thats always expected. Bar service throughout the ship was fine. Diamond lounge was great. Only had one little glitch. One evening a group brought in small children, Kinda threw me off as I felt that was an adult venue, obviously I wrong according to RCCL policy. Cleanliness of the ship was stellar. Considering they have 2,400 passengers every week walking through their living room so to speak, the ship was spotless and staff cleaning were always visible. Embarkation/Disembarkation: The best, quickest, easiest we've ever done. The longest line was going through security. My four star rating in no way indicates we had problems. We enjoyed every aspect of the cruise. Only disappointment was the weather in St Joh and Halifax, wet, cold and windy, we didn't get off the ship. Bar Harbor was windy and chilly, but tolerable and Portland had the best weather. Read Less
Sail Date September 2019
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. ... Read More
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. The second day we went to a beach closer to the cruise ship since we had to revised by 4:30 to make it back before leaving. The beach was suppose to open at 9 and they told us we had to wait until 10:40 because the Disney cruise that just came in had to do their excursions before we could go in. Well they were late so finally at 11 after the two excursions came in and filled up the beach us low class royal carribean cruisers who also paid a lot of money for our cruise got about a 10x10 spot that was left on the beach. We bought the deluxe drink package but every time we tried to get s drink it took forever and we had to walk to other end of the ship since there was no waiter by the kids pool area. The drinks also tasted like they had no alcohol in them. The food in the windjammer was always gross , but the food and service at reflections was good. When I went to buy a shirt off the ship the price had gone up because I “ missed the time “ of our cutoff to buy them . Which also just happened to my wife when she tried to buy our pictures that people took of us all week the whole trip we were here. They just told her we had to order them yesterday . We’re still sitting on the ship! I would never recommend this cruise to anyone nor would I ever go on it again. Also anyone who doesn’t smoke probably won’t enjoy it because all you can smell through out the whole cruise ship is cigarette smoke since they let them smoke in the casino. It was nauseating. Read Less
Sail Date September 2019
Embarking Boarding was smooth, efficient and pleasant experience. I boarded at noon and was sent with my carry on luggage to the Windjammer for lunch. At one I went to my room to drop off my luggage. First impressions..T The ... Read More
Embarking Boarding was smooth, efficient and pleasant experience. I boarded at noon and was sent with my carry on luggage to the Windjammer for lunch. At one I went to my room to drop off my luggage. First impressions..T The first room(3645) was a good size with two comfy chairs to read in. Alas the room had not been thoroughly cleaned, as there was "solid matter" in the toilet from the last guest. I took a deep breath after flushing, of course, and said it can't get any worse.. Wrong.. Dining We had a 5:30 seating for dinner the first nite only after a tablemate complained at 5:58 was our order taken, it was requested that we see the Head waiter .. he avoided our table until we were served, then came over several times and proceeded to throw our wait staff,( who was very good, by the way) under the bus so to speak. We never left the dining room until 7:30. I am allergic to Cow Dairy products. The only accommodations were the choice of soy or almond milk in my coffee. There was nothing to put on the rolls.There was no butter or sour cream substitute. I received a dry baked potato each meal... no gravy either. Even after carefully choosing my items on the menu I never received close to what I ordered, nor did I have any idea what I would receive until it appears in front of me. I gave up ordering deserts and had fruit each nite. The call I received from the dining room one afternoon mid week was unnerving. I was accused of signing up for the dining room and never showing, interrogated to if I was planning to show. It was a pretty hostile call. I advised I had been there every nite at the 5:30 sitting, named my wait staff,as well as names of table mates. I was grilled about my table #. No apology was issued. The dining room seemed disorganized. Cabin experience I went to bed I was awaken by the slamming of the crew door from 11 pm to 12:30, the vacuum caused my bed room door to rattle each time. Needless to say I placed a chair up against the door that nite. I got up the next morning only to find there was no hair dryer in my room. My steward was not concerned! Nor too motivated to find me one without prodding. I went to Breakfast , came back and noticed my steward's supervisor was present. I brought up the slamming of the door, and letting him know I was aware there was an empty room just up the hall from mine. the above was the experience in my first room. The supervisor sent me to Guest Services where I was met with great resistant from Veronika on the desk, When I mentioned I had already spoken to a supervisor, things got better. I moved myself from one room to the other tho I was told the steward would assist me. He watched. The first nite I in the new room was quiet however I woke up with several insect bites on me. I brought it to the steward's attention.. and my bed was searched for bed bugs... nothing else.. It was determined there were no bed bugs, and the same bedding was put back on my bed. The next morning I woke to more bites and a tick embedded in me. However all I was offered was to go to the medical center as there were no bed bugs! In the 2nd room I had I stepped on hard plastic left on the floor by the prior cruiser.. Guess this room, too, was not thoroughly cleaned. Needless to say the room experiences and the upkeep or lack of were not on my list of things to rave about. Towel animals appear on the beds every other nite, no longer every nite Enrichment activities Alas the so called activities were slim to none, and what they had reminded me of the activities at the local assisted living home. The shows were scheduled so that you could not eat that the 5:30 or 8 sitting and attend the shows. You had to go to the Windjammer for dinner if you wanted to see a show. Disembarkment.. As one who does the walk off with luggage, the experience was not good. I know they can do it well, as I traveled with them in 2012 and was impressed with how they handled it as it was so smooth and pleasant.. This was not smooth or pleasant. Being sent to the theater, parking your carry on luggage outside and having a free for all to locate and claim it in order to walk of the ship was not my idea of fun. Conclusion I have traveled on RCCL in the past and had wonderful experiences, alas I am glad this was not my first trip with them ,as it would be my last. I thought the service was sorely lacking and a disappointed all the way around. And needless to say I am not pleased that I contracted Lyme disease on the trip. I never in a thousand years would expect to have to take bug/tick repellants on a cruise.. just for the ship experience. I might give this ship a miss until they shift management to other ships . Read Less
Sail Date September 2019
1. Very speedy embarkation process in Boston. We arrived at about 1:15 pm and curbside to cabin was less than 15 minutes. 2. Cabin was ready and clean but looked "worn/used". Cabin steward Jacob was wonderful. 3. ... Read More
1. Very speedy embarkation process in Boston. We arrived at about 1:15 pm and curbside to cabin was less than 15 minutes. 2. Cabin was ready and clean but looked "worn/used". Cabin steward Jacob was wonderful. 3. Itinerary was changed due to hurricane/tropical storm Jerry. While we appreciate RCI adding a day in Portland and shortening our stay in Bermuda to keep everyone safe and comfortable, we were very disappointed. 4. Many parts of the ship were in need of repair: outdoor movie screen did not work, near Schooner bar a lingering "burnt wood" smell, cigarette smoke smell in may public non-smoking areas, one day our cabin door would not lock, a few days later maintenance was in our room for over 3 hours to fix a leak. 5. The two outdoor hot tubs closed by 7:30pm every evening. Therefore the only other hot tub in the Solarium was always crowded. This created some hostility among the passengers in the hot tub and those waiting to use it. Also, the staff allowed children into the Solarium in the evening to use the pool, since "the outdoor pool was too cold and the hot tubs were closed". 6. The cruise director staff was suspiciously absent and the activities offered on this cruise were few and far between. The destination speaker was not a good speaker, the evening entertainment was just okay, and the musicians were mediocre at best. We did not notice any live music by the pool. 7. The food was better than expected in Windjammers and Giovanni, and as expected in the dining room and at Chops. This was our 14th cruise overall, and our third and last cruise with RCI. Read Less
Sail Date September 2019
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite ... Read More
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite was comfortable for 4. The tub is quite high for elderly travelers but, we knew that before we travelled and we were able to adjust. The juggler and comedians were very funny. The other ship entertainment was quite good as well. Unfortunately, the singers fell short of what I have come to expect. I feel bad as I know they train hard but, their voices were not as polished or professional as I expected or heard on other cruises.That is what brings down my entertainment rating. The other entertainment and games and shows were very good. The dining staff and food and chef and wait staff and head waiters and maitre d etc were unbelievably great and we felt like we were the only group in the room. They went way over and above for my 90 year old mother and showered her with attention and helped her with her wheelchair. They also spoiled my 24 year old daughter who is vegan. It was as if she had a private chef with the amount of attention she received and they went way over and above to accommodate her needs. We ate in Chops Grille for breakfast as that was a suite perk. It was very good and hardly any other travelers were there. We ate in the main dining room or Windjammer buffet for lunch. Both were great and plentiful with a good variety of options. We had appetizers and drinks in the concierge lounge and ate in the anytime main dining room for dinner. The excursion we did was the Devils Island Snorkel. The crew was great but, the kayaking was quite limited as to where you could go and you could only use it for 10 minutes at a time. People who snorkeled enjoyed it. We would just ask about how far and how long we could go in the kayaks next time. I would recommend this cruise. Read Less
Sail Date September 2019
We have done many cruises in and out of Boston. We have taken the Maine/Canada cruise on the Serenade three times, we enjoy the ship and decided to try Bermuda this year. Since it is hurricane season we took a chance that we would end up ... Read More
We have done many cruises in and out of Boston. We have taken the Maine/Canada cruise on the Serenade three times, we enjoy the ship and decided to try Bermuda this year. Since it is hurricane season we took a chance that we would end up in Canada again. It was touch and go for about a week, and we did head to Portland Maine for a day, and lost one day in Bermuda. We still throughly enjoyed the cruise and found it very relaxing as usual. The captain was Stig Nilsen, we have sailed with him a few times on different Radiance class ships. Carly Boileau was the cruise director, she creates a great atmosphere around the ship along with Nick her Activities Director. Nibu Sayed was the Hotel Director there was incredible Indian food in the Windjammer. Denis Loncarica was the Chief Engineer. There was no Captains Corner this time which we usually enjoy, seeing the film about the behind the scene’s working of the ship, and having the officers speak and answer questions. We decided to try the three day specialty restaurant package when it went on sale we bought it before we sailed, it was a good value. We were not disappointed, and enjoy dinner in Chops, Giovanni’s, and Izumi. The food was great, and wonderful service as usual. We each tried to hot rocks dinner in Izumi, it was OK, I am not sure what all the rave reviews are about. They have moved the tables in Chops so they are not so close together and the atmosphere is calm and relaxing. We ate in the MDR only once on formal night. It was crowded, and too much rushing about by the staff as they try to serve everyone. I did notice that people in the area we sat were dressed up, suits and a few tuxes on the men, and lots of evening gowns and cocktail dresses and fancy tops on the women. Once we left the dining room it was very mixed and we saw lots of shorts and t-shirts. We ate in the Windjammer several nights, it is much quieter than the dining room, and lots of great choices for food and fantastic deserts. The staff was welcoming, helpful and always smiling. Rocky our room steward was outstanding, kept the cabin spotless and was an expert at towel animals. The ship is in great condition, but I can’t help not liking the changes. I miss the library, though I found a good book to read in the bookshelves by the pool tables, I used to enjoy sitting there reading and listening to the music in the Centrum. The area above the Centrum that used to be the Loyaly area is still closed even though the aerial show is long gone where they stored the equipment. It is wasted space now. I used to like the glass area in the floor where you could look down into the Centrum, I understand it is still there on the Jewel and Radiance of the Seas. Speaking of the Centrum they are still doing all the activities that used to be held in the Safari Club there. The Captains reception seems like an after thought in the Centrum so we just kept walking. It used to be a very special event. The International Parade of Nations is impossible to enjoy in the Centrum. They have had complaints about noise in the cabins near the Centrum, even with the closed doors, but they just keep doing it. It makes no sense. The production shows were very good as always, Stage to Screen was outstanding. We did not see Vibology this time. The commedian was not our favorite, but the commedian juggler was very funny. We used the gym, lots of people did still it was not crowded. We spent no time at the pool but anytime I walked by, there were plenty of chairs. There were few children on this cruise. It was very calm, no crowds, no problem getting restaruant reservations once on board. We had a small Meet and Mingle, wished more had attended. Boarding in Boston was different this time. We were met by a worker with a tablet who checked us in, and took our picture with it. When we arrived their were no lines at all. We usually arrive around 1pm and find few people but this time we just went through security and checking with no waiting. I guess the new method works well. Next year the Brilliance will be sailing out of Boston, we are booked for the 10 day cruise to Canada next fall. Read Less
Sail Date September 2019
We chose this cruise because of the convenience of leaving from Boston and the islands to be visited. The ship is very easy to get around on and the staff is pleasant. Some areas of the ship are in need of repair. In our stateroom ... Read More
We chose this cruise because of the convenience of leaving from Boston and the islands to be visited. The ship is very easy to get around on and the staff is pleasant. Some areas of the ship are in need of repair. In our stateroom bathroom the mirror seemed to have a buildup of algae around the edges and after a brief rainstorm the floor of our balcony was covered in a muddy debris. The cabinets and table are scratched and worn and the bed not very comfortable. The biggest drawback was an extremely unpleasant odor in the hallway on our deck (8). It could only be described as the foulest of odors that one would find in a poorly maintained nursing home. Travel companions on deck 7 also noted this smell. Though it was not constant it was present daily at different times. Having sailed on Princess and NCL before I was expecting more from Royal Caribbean as I had always believed it was a step up. I was wrong. The entertainment, in my view, was extremely lacking compared to other ships I have been on. There was one Caribbean duo in the centrum who was very good and one night there was a Village People tribute band who were a lot of fun but otherwise none of the piano bar singers or musicians were appealing. The games, karaoke and trivia challenges were not conducted in any kind of organized manner and it was sometimes hard to understand the questions shouted over a microphone (on Princess the trivia challenge questions are usually displayed on a TV screen). I have a hearing deficit and because most of the hosts have some kind of accent I would be lost and would have to have my travel companions repeat the questions to me. I do enjoy the art auctions and did purchase a Peter Max that I love but don't feel that Park West was offering enough of a variety to appeal to a large number of people and that made the attendance rather scarce. As for the food, it was just ok. I was mostly satisfied with everything that I ordered in the dining room but some of my companions were not. Rubbery calamari and fatty beef are not desirable. If you can't make a creme brulee with a hard top then you might as well not make it at all. We did have great servers in Gerald and Hafifi in Reflections deck 5 and that made up for some mediocre food. Food on the buffet in the Windjammer is mostly salty and I stuck with hard boiled eggs, freshly made waffles, pizza or hamburgers and of course soft serve. All of the islands we visited have their own unique appeal. We took a private tour in St, Maarten which brought us to the shopping district where the same items were displayed over and over in booth after booth, and hour and a half stop at Orient beach ($15 for one chair and umbrella and constant harassment from illegal beach vendors). Antigua has the most beautiful beaches imo. We went to Valley Church Beach( the sand is not sand but made up only of crushed shells and te ones that are intact are just beautiful) where you can get a nice 1/2 hour massage for at Pam's Wellness Center (it's just a little hut but it was very inviting and relaxing) If you book online through Tripadvisor.com you can get a couples massage for $60. We didn't book ahead of time so my husband and I were only able to get separate massages but still it was good. In Barbados we went to Harbour Lights Beach at Carlisle Bay. Two chairs and umbrella were $20. Local vendors but not as intrusive as the ones in St. Maarten. Curacao, a tourist's mecca! Walk along the historical path to the moving bridge and into a great sopping district and don't forget to stop at the Renaissance Hotel for free wifi and some casino action. We skipped the beach in Aruba and went into town for more shopping and a little casino play($10 coupons were being given out for both the Crystal and Seaport casinos). All in all it was a relaxing and fun 12 days but in the future I will stick with Princess or NCL which have more to offer. Read Less
Sail Date October 2018
My husband and I have traveled on Carnival since 1983 our first of 12 cruise on Carnival. When we saw that Serenade of the Seas went out of Boston ( we live about 20 Minutes from the Dock) we thought we would give it a try. I was excited ... Read More
My husband and I have traveled on Carnival since 1983 our first of 12 cruise on Carnival. When we saw that Serenade of the Seas went out of Boston ( we live about 20 Minutes from the Dock) we thought we would give it a try. I was excited to see a different cruise line and also a little scared that I wouldn't like it. While there were many differences between Royal Caribbean and Carnival they seemed to equal each other out. Our balcony state room RC was smaller than our state room on Carnival the bathroom was also smaller but the balcony was bigger so it made up for it. My husband and I are not big gamblers but we do like the Casino, the Casino on RC was very small and limited hard to get around if there were to many people. The entertainment was ok the first few nights but got better as the trip continued. I can not say enough about the service every one of the staff that I had the pleasure of dealing with was excellent in what they do. We did the 3 night package for dinner the specialty dinning rooms were amazing. We only did the main dinning room once in the 12 days the service was great the food was ok. We preferred to do the buffet and eat breakfast lunch and dinner outside on the back of the ship they view was wonderful. The buffet never disappointed always so much to choice from and I must say it is better than Carnivals buffet. Carnival has Guys burgers and other side restaurants like 24 hour pizza to make up for it. Would I take RC again YES but I will also stay true to Carnival as we have had so many great memories I guess it up to the ports of call! Read Less
Sail Date October 2018
First, being a Boston resident, I am thrilled to board the Serenade close to home. I have done this sailing three times and have loved each one. The staff on the Serenade is wonderful. They will go the extra mile to get things done. The ... Read More
First, being a Boston resident, I am thrilled to board the Serenade close to home. I have done this sailing three times and have loved each one. The staff on the Serenade is wonderful. They will go the extra mile to get things done. The entertainment on the ship is diverse and upbeat. The ship was clean and shiny. The cruise director is full of energy and fun. Everyone has their own preferences and Royal does their best to accommodate everyone. I’m not saying they are perfect, but pretty close. I spent a lot of time in the Diamond lounge and the wait staff there is fantastic. The drinks and appetizers are delicious. I love the ports but I really don’t even get off half the time. I’d rather stay on the ship! I just wish there were more sailings by RCCL from Boston what return to Boston post cruise. I think I would be sailing every month! Loyal to Royal!! Read Less
Sail Date October 2018
So, we've been on The Jewel of the Seas before, and it was fine. Signed up for this one because of easy access to Boston, and we love Bermuda. We've been there several times. Checking in was easy and the ship was nice. A little ... Read More
So, we've been on The Jewel of the Seas before, and it was fine. Signed up for this one because of easy access to Boston, and we love Bermuda. We've been there several times. Checking in was easy and the ship was nice. A little frayed around the edges here and there but no big detriment. Our biggest complaint was not being able to get potable water easily. We need to drink a lot and brought several water bottles with us. The water in the bathroom sink was heavily chlorinated and tasted bad. The fountains all say not to fill your bottles there; well, we had to, as there was no where else! And every time we wanted water, we had to go up to the Cafe to get it. Why not have bottled water in the room fridge? They do not cost that much! Add $20 to each room fee to pay for it for crying out loud. Soda is another story. What does a can of soda cost when purchased in bulk? A quarter? Then why charge $4 for it? How about have soda/water machines on each floor where you can put in $1 and get what you want? It just leaves a bad taste in your mouth for being ripped off. I know they all do it, but why not have people clamoring to your cruise line to not feel ripped off? Be the first cruise line to provide free soda, it costs less than the fresh squeezed lemonade. Went to main dining room the first night. WHY do we have to sit with strangers, especially ones who ignore you? And the tables are so big, you can't even talk to the people across from you without shouting. Have an option for couples who are anti-social. (I know, why go on a cruise then? We like Bermuda, and it's the easiest cheapest way to get there!) So we opted to go to the buffet instead. A couple times we tried the main dining room again for lunch and breakfast, but were not impressed with what we ordered and then had nothing to eat. (Who's going to order another whole meal from the menu?) My husband ate salads, spaghetti, pizza and burgers every night. He complained the desserts were no good, (I found a couple I liked) and he has a huge sweet tooth. Also, it was very difficult to get a private table to eat at in the Windjammer. A could of times we had to go outside to the Cantina adjacent, which was a bit cool in October in the Northeast. The staff in the Windjammer were very efficient at removing your used plates and asking if you want coffee (I had to dilute the coffee with 1/2 hot water, as it was SUPER strong). The music in Windjammer almost drove us out. It was all modern girl bands shrieking and repeating the same lines (OK, I will admit I am 60, but 85% of the people onboard were ever older) The first day it was music I knew and liked, and then someone changed the channel! There were NO special food events like chocolate night or pool party BBQs; that made for a boring cruise, every day was the same old food, same old place. One night, they had a taco bar and there was a long line for it, it was great! Why not have that every night? People liked it! I can't see paying $50 each to eat in a "Specialty" restaurant, when you already paid to eat somewhere else.... it makes no sense to me! The entertainment was average. We've been on other ships where the comedians made you laugh so much that your face hurt. So I am not hard to please. And the shows, well, the singers and dancers were very talented and worked their tails off, costumes were delightful. But the shows they chose were a scrambled mismatch of snippets of something that I am unfamiliar with. And very loud. The best songs were when one singer did a solo; when they all sang together it sounded more like shouting, and you could not understand the words. The band was very brassy sounding, so maybe they had to sing loud to be heard. Trivia was OK, some really difficult questions and not many people scored higher than 10 out of 20. We won on other ships, this one, nothing. Maybe we got stupid over the years. Haha. The staff was not overly friendly or funny, except for Diego, he was hilarious. As many cruises, we felt that we were being squeezed for extra money everywhere we turned. I did ask to have the gratuities taken off, and paid our room steward in cash instead, as he was the only one we felt actually helped us in any way. We did not eat in the dining room and had to get our own food every day. The few drinks we had to buy had 18% added already (I figured out after adding another 20% the first time!) I will admit to being a cheapskate. $20 for a photo that costs a few cents to produce, and you are going to throw it away anyways if I don't buy it! Some things don't make sense to me. We did no excursions, but rented Oleander scooters in King's Wharf. For $55 each day (plus $30 one time insurance), they are the best and most fun way to see everything on the island and have our freedom to do as we pleased. We bring snorkel gear and go to Jobson's Cove, the best beach as far as we are concerned. In conclusion, I hope other cruise lines will consider departure from Boston to points southern and warm. I am tired of Norwegian and RC, but those are the options if you don't want to fly. Read Less
Sail Date October 2018
We choose this cruise because my daughter had never been to Bermuda. We stayed two nights at the Marriott Long Wharf in Boston and did a tour with Sam I Am. It was a terrific historical tour of Boston, Cambridge, and Lexington. We ate ... Read More
We choose this cruise because my daughter had never been to Bermuda. We stayed two nights at the Marriott Long Wharf in Boston and did a tour with Sam I Am. It was a terrific historical tour of Boston, Cambridge, and Lexington. We ate at Legal Seafood across from the hotel and the food was very good. We took an Uber to the port from the hotel and did not wait very long to get on the ship. We had an aft cabin and the views were amazing. The water in Bermuda is so blue. We ate most of our meals in the main dining room. We did the Chef's table and that was excellent. We took a ship excursion in Bermuda which was an island tour on a small bus and saw the entire island. We had a catamaran tour scheduled but it was too windy so it was cancelled. The third day in Bermuda we took the trolley into the Clock tower mall and shopped, got a t-shirt at the Frog and Onion, some t-shirts for the girls at Davisons and headed back to the ship. The shows were good even though I had seen them before on my Back-to-Back I took in June to the Arctic Circle and Baltic (Russia) area. Many of the activities were in the Centrum area, the Tropic duo played nightly and they were very good. We returned to Boston a day early as there was a Nor-easter storm coming in. Immigration was done on the ship and some locals got off and went home. We stayed on and relaxed for the day, glad they came in early because the storm was rocking the boat in port and it rained hard and was very windy. Debarkation was easy, we took an Uber to the airport and went home that afternoon. This was a great tour, the ship was clean, the crew was friendly, our servers were terrific, and we had a very nice time in Bermuda. Read Less
Sail Date October 2018
Royal Caribbean serenade of the seas was our first experience to Bermuda but our 3rd. cruise. Checking in on the ship went smooth and fast maybe 15min. Stepping first foot inside the ship we were greeted with live Caribbean singers/music ... Read More
Royal Caribbean serenade of the seas was our first experience to Bermuda but our 3rd. cruise. Checking in on the ship went smooth and fast maybe 15min. Stepping first foot inside the ship we were greeted with live Caribbean singers/music and staff with drink trays. Bright colorful lights and beautiful decor. We walked the ship taking our own tour and found everything to be clean, new, big and colorful. So much to see and so much we wanted to do for fun later on. Our cabing was spacious and clean. Our steward met with us right away. Our luggage was already in our room. Hungry we set off for the buffet. Super friendly staff. Amazing yummy food choices. Fresh and presented beautifully. Right after we set sail and the entertainment begins. Shows, movies, live music all day and night. Pool and hot tub were super. Big screen tv played the sports over the pool outside. So much to see enjoy and do! Our stateroom balcony was lovely to escape with a cocktail and a book from the library. Daily itinerary was over the tv in our room. Easy to find and follow. Getting off the ship was simple, fast and easy. Excursions were easy to take offered at the dock. Getting back on the ship.was the same. Ship staff because friendly with us. The ship gave us spending money as a gift for our anniversary. So very overall pleased and already rebooked for the next cruise! Read Less
Sail Date October 2018
New England and Canada foliage tour. Good decor and clean ship for its age. Staff attentive and efficient. Main dining room food was somewhat disappointing. Buffet areas were surprisingly better than expected. Excursions and unboarding ... Read More
New England and Canada foliage tour. Good decor and clean ship for its age. Staff attentive and efficient. Main dining room food was somewhat disappointing. Buffet areas were surprisingly better than expected. Excursions and unboarding unorganized at times. Floor shows not top notch. Overall a good experience, staff did not seem overly happy and did not speak English well. Land excursions were very good, tour guides exceptional. Timing of most was good and returns to ship afforded some rest before dinner. We had a group of 12 and most were very pleased overall. Entertainment was not tailored to the passenger ages and missed the mark, except for the “Elvis guy” which was pretty good. Lot of extra cost on beverages and dining choices. Good ship, needing some updates, but pleasant decor. Bar areas very good, just pricy. Attentive staff in main dining room and quick service each meal. Service desk very good and helpful. Read Less
Sail Date September 2018
I recently took a cruise from Boston to Bermuda 9/31/18-10/7/18. I love taking the cruise ship out of Boston it’s very convenient for us being only 45 minutes away, no flying. Also, Royal Caribbean leaves on Sunday afternoon at 5:00. Our ... Read More
I recently took a cruise from Boston to Bermuda 9/31/18-10/7/18. I love taking the cruise ship out of Boston it’s very convenient for us being only 45 minutes away, no flying. Also, Royal Caribbean leaves on Sunday afternoon at 5:00. Our designated arrival time was the earliest scheduled for between 10:30-11:30, we were there at 10:15 sharp and we were allowed to board the ship at 10:25…….. 10 minutes later. I love this!!! NCL makes you wait until noon. I know it’s petty……. but I love that little perk! Yes! Being a gold member I did have priority boarding anyway. The Sunday departure is GREAT because there’s no traffic whatsoever around the cruise terminal or in or out of Boston on Sunday compared to Friday departures and arrivals on NCL. Also the construction from 93N to the terminal is complete now and it’s exit 18, right onto Congress Street and straight to the terminal entrance, very easy to get to now that the constructions done in that area! Royal Caribbean... to start……… I can’t stress this enough……. the staff was SUPERB!!!!!! They actually had crew members wearing bright yellow T shirts that read “ I can help you ask me any question you’d like”. Also the food was outstanding! from the main dinning to the buffet!!! The entire crew we engaged, was always pleasant, and willing to help! We sampled virtually everything in the buffet. Our head waiter Danny from Indonesia and his assistant waitress Elaina from Romania were the best team I’ve ever experienced on or off a ship in any restaurant! Our water glasses were never below ¾’s full, the second we were done with our entry or desert the setting was cleared……. I love that….. it shows they’re paying attention to their guests!!!! Truly a pair of professionals!! I also liked the fact that when we were sitting on the ship the waiters throughout the ship would be walking around with a variety of drinks…..NO!!! Not pushing alcohol but delivering, cold drinks such as: lemon aid, strawberry drinks, ice tea, hot coffee, hot tea, and water. Yes… of course they would take an alcohol order as well. Love that, service with a smile!!!! I have not been on a RCL cruise in 9-10 years. I am a gold member with both cruise lines. In 2009 I left from the port of Seattle, Washington on the Radiance of the Seas which was a cruise to Alaska. If you have never done it…it’s a must!! For the past 7 years I have been taking the NCL Dawn from Boston to Bermuda. What a difference! I read on line the Dawn would be repositioning south and the NCL Gem would be replacing her departing from Boston on Fridays starting in 2019 at 4:00 in late April early May. The parking this year has changed from last year back to the garage, the open parking lots at the pier are now specifically for monthly parking only. Parking has increased from $140.00 a week in 2017 to $175.00 this year :( Ouch!! It has changed ownership, but they now take Master, Visa, Amex, and I believe Discover, NO MORE CASH PAYMENTS!! Our room location was deck 10 1002 forward sweet 2 port side (left) we always get a balcony forward this seems to be the quietest part of the ship for us. Plus 1 floor up for the pool, food and sun, 3 floors down to the theater. Now being located on deck 10 which on this ship just happens to be the first deck under the pool deck and jogging track. I could hear the joggers very early in the morning but it was very, very faint. There are plenty of elevators on board no problem with overcrowding or excessive waiting. We were allowed in our rooms at 1:00 and had our luggage by 5:00. The ship was immaculate!!! The room was adequate like all the rest but…. the bathroom shower was very, very tight!!! I have to say the shower is very small and the only negative thing on the ship!! I’m 6’ tall 180 lbs. on the thin side and I was bumping and banging my elbows the whole time I was in there….. it’s tight!! Think NCL dawns toilet area with the sliding door, That’s the size of your shower. It’s very small!! All and All GREAT trip! Read Less
Sail Date September 2018
Embarkation was a breeze, Boston had improved the process tremendoulsly. Although the ship is looking a little tired, she is still beautiful. We had great weather with rain only one day on the way home for 15 minutes in the morning. ... Read More
Embarkation was a breeze, Boston had improved the process tremendoulsly. Although the ship is looking a little tired, she is still beautiful. We had great weather with rain only one day on the way home for 15 minutes in the morning. Rocking seas on way down made for the solarium pool to become a carnival ride if you dared to enter. Our room was a balcony near the forward of the ship. Great room steward, one of the best in over 25 cruises. Beds were comfortable and room was clean and well kept up. Food in the main dining room was good but the food in Windjammer has declined. Seemed to be less choices and items were all a lot smaller. Fruit diced into little cubes, small tiny pastries. Lunch had limited variety. Staff however in the Windjammer were friendly and kept up with the crowds. I feel the beverage package is a huge mistake, lots of drunks on board trying to make their daily quota---the golden age of cruising is gone. Bartenders in all venues were nice and remembered you by name. The Diamond Lounge is a mess. The wait staff had to make drinks from a makeshift bar area near the buffet and it was often difficult to get a drink. Disembarkation was a nightmare as over half the ship decided to walk off with their luggage and the crew was not prepared. This is our second voyage on Serenade and would sail her again if the ports were what we wanted. Read Less
Sail Date September 2018
We chose the cruise for the departure city, as well as the destination and the schedule. Not to mention RCL was my favorite line and we would be the only ship in dock. We arrived on time at the port in Boston and getting on the ship ... Read More
We chose the cruise for the departure city, as well as the destination and the schedule. Not to mention RCL was my favorite line and we would be the only ship in dock. We arrived on time at the port in Boston and getting on the ship was fairly quick and easy. The ship was beautiful and easy to navigate, we had "scored" one of the newly created ultra large ocean view cabins on the deck 7. It was a spacious room with roughly 100 square feet of space.It was very nice. I was a little sad they didn't use a little of that space in the showers tho! Our Room Steward, Jean , was a phenomenal, making sure we had everything we needed and checking in with us to make sure we had a good day. Dining was good, I noticed that there had been cuts in the Windjammer, there was less variety at breakfast and lunch than on my prior trip. We had our dinner in Reflections at 5:30 each nite. Our waiters Hurry and Mohammad were incredible. One evening I took the lemon wedge from my shrimp cocktail and put it in my water. The next evening I had a small plate of lemon wedges. There were additional things they did as well to make the dining experience extraordinary. Entertainment and activities to quote my nieces and nephews.. were lame. I am used to an early and a late show. More often than not there was one show and it was late. Activities were poor, Friday we had trivia scheduled 5x through out the day, the cruise director's staff was in general "removed and unfriendly" and only visible when conducting an activity. ( Interestingly, I ran in to a B2B cruise who expressed the disparity between last weeks activities and this weeks activities, she claimed the prior week was much livelier, where this was boring.) We were in contact with Guest services 3 times, the first two times the staff member was unfriendly,disconnected and removed. There was no warmth, or friendliness, perhaps if we had received good information from her I would could have forgiven the unfriendly and disconnected interaction..The 3rd time we stopped by as we received conflicting information on debarking, the rep was friendly, helpful and engaged. I was also sad as due to the new computer system RCL installed that there were flaw and many,many of the 87 of us signed up for the meet and mingle never received invitations. Knowing the new system had problems it would have been nice if they had had a back up system to have avoided this issue. We did not book any ship excursions as Bermuda is pretty easy to navigate on your own.. However the island in general was wonderful. Debarking was a nightmare! We chose to carry our luggage off , apparently they were not prepared of the numbers, we received conflicting information from the staff assigned to assist, Basically it was a fire marshal's nightmare and took an hour to get off the ship.Prior to this I thought RCL had one of the pleasantest more organised departure schedule.. What happened? Would I cruise this line again.. Yes, if I liked the departure port, destination and schedule. However I would take more books and some movies/activities to keep me entertained in the future. Read Less
Sail Date September 2018
The Serenade of the Seas is an easy ship to navigate and the Cruise Port Boston staff is great. Security is tight in Cruiseport Boston (fine with me!) but the embarkation process is a breeze. Fun to see the airplanes flying overheard ... Read More
The Serenade of the Seas is an easy ship to navigate and the Cruise Port Boston staff is great. Security is tight in Cruiseport Boston (fine with me!) but the embarkation process is a breeze. Fun to see the airplanes flying overheard departing from Logan Airport in Boston, Staterooms were not ready til 1:00 PM so you can check out the ship's public areas. Stop by any bar and Purchase or Open your Beverage package and have a Bon Voyage drink. This is also a good time to take the Spa Tour and check out the Fitness Center, You can sign up for Spinning Class etc. Bingo was fun. Different prices each dat depending on what they were offering. I did not win. Someone did win a Cruise for Two at the end of the Cruise Bingo. The Quest was very fun as well as the love and marriage show. We want to go again! Read Less
Sail Date September 2018
The Serenade of the Seas had the worst food that I have had on my 8 cruises. During the day, the Park Café was mediocre with mini quesadillas being the best thing on the menu. At night, the available food was cut in half and the Panini ... Read More
The Serenade of the Seas had the worst food that I have had on my 8 cruises. During the day, the Park Café was mediocre with mini quesadillas being the best thing on the menu. At night, the available food was cut in half and the Panini sandwiches were heated using a microwave. No one could tell us way the Panini Press could not be used at night. The cakes and cookies at the Park Café were always inedible. The Windjammer Café was just slightly better. A meat skewer offered during Middle Eastern night was not recognizable as food. This product became the opening joke for the late night comedian. There were virtually no vegetables and all meats except chicken were poorly prepared. All fish was either bland or salty. Potatoes, chicken, cakes, and pies were Ok. The Reflections Dining room was somewhat better than the Windjammer. The main entrée was OK on two of six nights that we ate there. On the bad side, the sauce for the Shrimp Ravioli was so salty we could not eat a single bite. The exception to the bad food was the at-sea luncheon buffet in the Reflections Dining room. This was absolutely fantastic. The seafood included delicious cold grilled lobster, and large scallops. If all meals were up to the quality of these luncheons, I would not be writing a bad review. Read Less
Sail Date September 2018
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