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We just returned from an 11 day American Cruise Lines cruise of New England. Overall this is an average cruise with a very above average price. There were both pros and cons: Pros: 1. The food was excellent, although the selection was quite limited. 2. The staff were very friendly and helpful. We got to know two staff people in the dining room and enjoyed interacting with them (Ike and Marquita). They provided very good service. Some of the other dining staff were not as engaging or as talented, as in all cruise ships. 3. The Cruise Director and her direct report were very accommodating to me to provide me with Wifi service on our cruise, they let me use an I-Phone from the ship to use as a "hot spot" source for Wifi. This was above and beyond the call of duty to help correct a serious flaw in American Cruise Lines Wifi issues. (see below). 4. Overall the ship was clean. 5. The stops on the cruise were nice. We had not been to New England before so it was enjoyable seeing this part of the country. Cons: 1. The Wifi is a serious problem on American Cruise Line ships. This ship is only a year old so this should not be an issue, but it is. Its understandable to have sketchy Wifi access when out at sea, but this problem persisted when we were in port. I was unable to download email or access websites despite my phone and laptop stating that I was connected. In talking with the crew this is a known problem that has not been corrected yet. This is serious flaw for those who need dependable Wifi on their trip. 2. The clientele on this cruise line is VERY elderly. I would estimate that the average age on our cruise was in the low 80's. Most of the passengers were very friendly and it was nice to get to know some of them, but it really felt like we were vacationing in an elderly retirement community. A large number of folks were unable to ambulate easily with many using canes and some with walkers or motorized carts. This was a factor in the tours we went on. It took a fair bit of additional time for people to get on and off tour buses as you can imagine. There were some who had difficulty understanding basic instructions related to the tours. We are in our 50's and throughout the cruise we were identified as the "youngsters"! I think its great that these folks are getting out and enjoying life and I say more power to them, but I'm looking for a different environment for our vacationing. 3. The entertainment was average, I think mainly due to the clientele the cruise line is catering to. 4. Although the ship was clean overall, our stateroom had some issues. The bathroom had a urine smell. There was half a cookie on the carpeted floor with associated crumbs that was left under the desk. There were some small paper wrappers on the floor that were left. At this price range this was unexpected. 5. The dining area is cramped. There are 8 people at the majority of tables, which is a bit overcrowded for the table size. You are unable to eat a meal with just you and your spouse. This can be enjoyable or not depending on who sits with you since its open seating. I noted that in their official pictures the tables show 6 places at each table, this is inaccurate. 6. This is an expensive cruise line. Our 11 day cruise up the New England coast with a one night stay in Boston before the cruise cost around $18,000. We opted for the pre-cruise package in Boston which cost us $900. This is not worth it. Its one night at the Four Seasons, breakfast, a 90 minute bus tour of Boston, and dropping you off at the ship. It was nice, but very overpriced. 7. The tours are very sedentary, pretty much all bus tours. There is opportunity in several of the ports to explore on your own, but again, its an older crowd that this trip is geared toward. 8. The ship had an exercise room but all it contained were a couple of free weights and a few recumbent exercise bikes. In summary, overall it was nice seeing New England, but we would not use American Cruise Lines again.

Overpriced, very elderly clientele

American Constitution Cruise Review by WI82

1 person found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: USA
We just returned from an 11 day American Cruise Lines cruise of New England. Overall this is an average cruise with a very above average price. There were both pros and cons:

Pros:

1. The food was excellent, although the selection was quite limited.

2. The staff were very friendly and helpful. We got to know two staff people in the dining room and enjoyed interacting with them (Ike and Marquita). They provided very good service. Some of the other dining staff were not as engaging or as talented, as in all cruise ships.

3. The Cruise Director and her direct report were very accommodating to me to provide me with Wifi service on our cruise, they let me use an I-Phone from the ship to use as a "hot spot" source for Wifi. This was above and beyond the call of duty to help correct a serious flaw in American Cruise Lines Wifi issues. (see below).

4. Overall the ship was clean.

5. The stops on the cruise were nice. We had not been to New England before so it was enjoyable seeing this part of the country.

Cons:

1. The Wifi is a serious problem on American Cruise Line ships. This ship is only a year old so this should not be an issue, but it is. Its understandable to have sketchy Wifi access when out at sea, but this problem persisted when we were in port. I was unable to download email or access websites despite my phone and laptop stating that I was connected. In talking with the crew this is a known problem that has not been corrected yet. This is serious flaw for those who need dependable Wifi on their trip.

2. The clientele on this cruise line is VERY elderly. I would estimate that the average age on our cruise was in the low 80's. Most of the passengers were very friendly and it was nice to get to know some of them, but it really felt like we were vacationing in an elderly retirement community. A large number of folks were unable to ambulate easily with many using canes and some with walkers or motorized carts. This was a factor in the tours we went on. It took a fair bit of additional time for people to get on and off tour buses as you can imagine. There were some who had difficulty understanding basic instructions related to the tours. We are in our 50's and throughout the cruise we were identified as the "youngsters"! I think its great that these folks are getting out and enjoying life and I say more power to them, but I'm looking for a different environment for our vacationing.

3. The entertainment was average, I think mainly due to the clientele the cruise line is catering to.

4. Although the ship was clean overall, our stateroom had some issues. The bathroom had a urine smell. There was half a cookie on the carpeted floor with associated crumbs that was left under the desk. There were some small paper wrappers on the floor that were left. At this price range this was unexpected.

5. The dining area is cramped. There are 8 people at the majority of tables, which is a bit overcrowded for the table size. You are unable to eat a meal with just you and your spouse. This can be enjoyable or not depending on who sits with you since its open seating. I noted that in their official pictures the tables show 6 places at each table, this is inaccurate.

6. This is an expensive cruise line. Our 11 day cruise up the New England coast with a one night stay in Boston before the cruise cost around $18,000. We opted for the pre-cruise package in Boston which cost us $900. This is not worth it. Its one night at the Four Seasons, breakfast, a 90 minute bus tour of Boston, and dropping you off at the ship. It was nice, but very overpriced.

7. The tours are very sedentary, pretty much all bus tours. There is opportunity in several of the ports to explore on your own, but again, its an older crowd that this trip is geared toward.

8. The ship had an exercise room but all it contained were a couple of free weights and a few recumbent exercise bikes.

In summary, overall it was nice seeing New England, but we would not use American Cruise Lines again.
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