763 San Juan Romantic Cruise Reviews

We chose to go on this cruise due to the ports. It was harder to get to than a Florida cruise flying to San Juan. The ship is beautiful. I love the 5th floor promenade floor The whole ship was very clean. the public washrooms ... Read More
We chose to go on this cruise due to the ports. It was harder to get to than a Florida cruise flying to San Juan. The ship is beautiful. I love the 5th floor promenade floor The whole ship was very clean. the public washrooms were so clean someone must just stay there and clean all day. Our cabin was amazing. We had a 12th floor panoramic ocean view. With only 30 feet to the outside deck we did not even is the balcony and the view we had was second to none. The main dining room food and service was excellent. Louis was our waiter and really made the dining experience excellent. The ports were amazing and since we have cruises so many times it was nice to go somewhere new. Now for the negative- I was not thrilled at all with the entertainment. I did not like the big productions, the skating show was OK, the comedians where good but overall did not like the shows. (compared to MSC Seaside and others) The activities where OK but very focused on the Spanish clientele. it was really the other guests that made this cruise only a 3 out of 5. I estimate that more than 70-80% of the cruise was from Puerto Rico. More Spanish than English. We have done cruises with MSC where announcements are made in 6 languages and I did not find that as annoying as the "loud" shouting Spanish constantly announced. The buffet was OK but being on any kind of restrictive diet really limited what you can eat. My biggest pet peave. saving chairs. There are signs up saying you can't save chairs but no one polices it. Prime chairs had a towel and flip flop on the chair for over 6 hours (that we were watching) and no one every came to sit there. On Celebrity you don't sign out chairs but you also lose your chair if you are not sitting on it (with your towel) there is staff picking up towels all the time. There is really no saving chairs. I wish all cruise lines would adopt this. Read Less
Sail Date September 2019
18 of my family and friends sailed on 8/4/19 to 5 different islands to celebrate my mother’s and 2 of my Aunts 60th birthday. 14 people were first time cruisers. The entertainments, the food and the staff were amazing. We were all ... Read More
18 of my family and friends sailed on 8/4/19 to 5 different islands to celebrate my mother’s and 2 of my Aunts 60th birthday. 14 people were first time cruisers. The entertainments, the food and the staff were amazing. We were all pleasantly satisfied with everything and looking forward to future cruise with Royal Caribbean. We missed our tour in San Juan, I contacted the executive office after Customer relations tried to give me a hard time for my refund. The office responded immediately and set up my refund. Excellent customer service on and off the ship. After the kids were in bed, we went out passed midnight almost every night enjoying the night life. The pizza restaurant was delicious, myself and kids enjoyed every slice. Our Waiter Florentina and her assistant went out of their way to take care of us. She found us sits in the crowded Windjammer for breakfast. I would recommend more varieties on the menu in the main dinning room. Also, more entertainment for the kids, we attended the kids disco on the 14th floor which started at 7:15 during dinner time. By the time we finished dinner and went up, it was almost over. The lady on the first day was interactive with the kids however, the guy on the other day just played music with couple of hula hoops and ballon laying on the floor. Both ended at 8:00 pm and 7:45 respectively. I will recommend this cruise line and ship to anyone looking for a great vacation. Read Less
Sail Date August 2019
My wife and I had been trying to get to St. Lucia for two years due to the last hurricane. The Fascination is an older ship and smaller than others, but we found it to be very clean and easy to embark and debark. Both were very smooth and ... Read More
My wife and I had been trying to get to St. Lucia for two years due to the last hurricane. The Fascination is an older ship and smaller than others, but we found it to be very clean and easy to embark and debark. Both were very smooth and we used Faster to the Fun. The ship was very easy to get around and our cabin to our liking with a balcony. The one thing I missed was having a refrigerator and couch. Carnival has definitely cut back on their wait staff and it showed in the amount of time it took to serve only four people at our table the first night. The food was good but we found the side dishes to be lacking. Our cabin steward “wayman” was incredible and kept the room spotless and always greeted us by our first names. Kudos to our fabulous Cruise Director and the staff in the Alchemy Bar. I tested the bar with a prickly pear margarita and they came through, even without using a true prickly pear. The ports was the main reason we chose this cruise. We arrived in San Juan a day early and stayed at Casa Los Cummins. Half way from the airport to Old San Juan at Coronado Beach. Great overnight stay. We had rain in St Thomas so we opted for a couples massage at the local dock. Trust me, this was the best hour massage my wife and I have experienced at $80.00 USD. They are twice that amount on the ship. We did a quick cab tour of St Maarten and enjoyed the history and their famous airplane landings over the beach. Book the Jeep Wrangler tour in St Kitts. It was great seeing the Island from a rustic view. The lookout where we say the Atlantic Ocean, St Kitts, the Caribbean Ocean, and Island of Nevis was breathtaking. We took the Land and Sea excursion in St Lucia. Do not take this trip if you are prone to car sickness. It traveled up steep inclines and hairpin curves,but gave a great photo opp of the Pitons. The bus took us to s powered catamaran and the party began. Be aware their is no alcohol served before your beach stop. After the beach stop the rum punch flowed and the music was loud. Sailing into Margot Bay was gorgeous. The food on the boat was fabulous. Focal port was Barbados and very easy to walk or taxi to town and explore. When you get off the ship , and go through the shops try out the local bar at $3.00 USD for their beer. If you enjoy the craft beer make sure to try Banks and 10 Saints. Final day was a sea day and plenty of activities to keep you busy. After 10 cruises we finally made it in the Love and Marriage show and was lots of good laughs Read Less
Sail Date May 2019
We were so excited to celebrate our 25th wedding anniversary without the kids. We flew into Puerto Rico and did a Southern Caribbean on the Fascination. We brought a suite so that I could soak in the tub to ease my pain. Our cruise ... Read More
We were so excited to celebrate our 25th wedding anniversary without the kids. We flew into Puerto Rico and did a Southern Caribbean on the Fascination. We brought a suite so that I could soak in the tub to ease my pain. Our cruise started on May 5th. It was a busy day and we retreated back to our cabin after dinner. I wasn’t feeling well so I decided to take a hot bath. As the bath was filling we found that water to be pumpkin orange. We called down and they sent a plumber up. He explained that they filled the tanks in San Juan and said the hot water would run clear. He asked us to keep the hot water running so it would happen quicker. On day 2 am the water was the same and we again notified guest services. They assured us it would be fixed upon our return on the ship. When we got back the hot water was the same. After we retreated back to the cabin for the night we received a letter from Customer Service wanting to speak with us about the assistance we received from maintenance. I called down and the service rep who answered my call asked if we were satisfied, I said no because I was still unable to take a bath or shower (Leon was filling the tub with hot water while I was on the phone) because the water was contaminated. She started yelling at me saying she was personally was in our cabin and the plumber has the water running clear. I told her she was welcome to come up with the maintenance dept to see the hot pumpkin colored water that was on our tub. Within 10 min they we all in the cabin once again. They looked at the water and said it was safe. I asked if they showered in water that looked like ours. They left. Day 3 by now we needed a shower. We got up ran the water and again contaminated. We missed our shore excursion and I wasn’t feeling well so we stayed. on the ship. We received another letter under our door. The guest service manager wanted to speak with us. They all came up at 600 pm. We filled the tub and they saw how bad the water was. We told them we are bathing out of the sink with bottled water because the water was contaminated and it was making us itch and made our hands hurt! (we had to wash our hands in the water thru the day) They assured us they would get a handle on things and get back with us. I also showed them the balcony during this meeting. After dinner we went back to our cabin and people were in and out until 11 pm. They asked if they could paint the balcony we said yes and that never happened. On day 4 I called and told them I was still unable to bathe in our cabin, I was screamed at and told once again our problem had been resolved. I said thats funny because I am looking at our tub filled with hot orange water, much darker than any previous time. We went off the ship for a couple hours and came back because I wasn’t feeling well. I needed to soak in the tub so the pain in my ankle could get better. After dinner that night I asked for the plumber to come look st the hot orange water that I had just filled in the tub. They sent the plumber back up. He turned on the sink faucet and filled a white paper cup with cold water and said look the water is clear. He extended the cup of water to my husband and told him to drink it.. My husband angrily said no and told him to drink the damn water. The plumber said there was no way he would drink the water. My husband told him he was clueless. The plumber was standing next to tub that was filled with dark dark orange water. We agreed the cold runs clear but the hot is contaminated. He got extremely mad at us and started screaming: YOUR STUPID AMERICANS you only want want want want something for nothing. Leon asked him to leave immediately after I got upset feeling extremely unsafe. We asked for nothing but clean safe water. For the last 4 days the only thing we asked for was clean safe water to bathe in, After feeling threatened we were hesitant about allowing people in the cabin. We have never been referred to as stupid Americans. On day 5 we received a phone call from guest services telling us they wanted to give us $150.00 for our inconvenience. I said no I want clean safe water. Then I received another call offering us $300.00 I just hung up the phone. Within 15 min the guest services manager came to our cabin and asked us what would keep us quiet the remainder of the cruise. I told him clean safe water. He said obviously that can’t happen. I simply said if you can’t provide the services we paid for than the answer is simple, I want to be reimbursed for our cruise. He told us that was an impossible request. He reminded us that we were the only guests complaining on ther entire ship. (Later after asking several guests and staff members if the had stinky pumpkin orange water we found out it was many including staff cabins). He reminded me thar he offered us the keys to a cabin 49 down from ours to shower in. I told him when he gave us those keys it was to long of a walk for me. My husband went down for a shower and the water there smelled worse than ours did (ours would make you gag). I also reminded him staff members were in and out of our cabin day and night from day 1, sometimes without knocking. Giving us different reasons why the color of our water was not clear. Giving us False hope each day. I reminded him We were unable to use our balcony as well. Anytime you went out on the balcony the condensation from the roof dropped droplets of rust on our clothes half of the clothes that we took are ruined from rust stains.. If you wanted a good case of tetanus all you had to do is come on our balcony. I sternly reminded him WE NEVER ASKED FOR ANYTHING WE DIDN'T ALREADY PAY FOR! I shouldn’t have to wash in the sink with bottled water for 6 days while staying in a grand suite. Supposedly the best rooms on the ship. The water has my skin on my hands inflamed and raw. That was the last time we heard from him or any other staff member was on day 5. Today I was contacted by someone in Miami who informed me that she had the crew members report and pics. She informed me the water we claimed fo be orange and contaminated looked crystal clear to her. I was floored. I explained the cold water was clear and they took pics of the cold water. We watched them fill the tub and sink with cold water and take The pics. I explained the pics I submitted were taken everyday morning and night. I asked what compensation was given? She stated we received a $915.00 on board credit. I had no idea that this happened. We did not ask for it. That was the first I heard of that. No one on the ship spoke to us about that nor did we agree to it. I told her I wanted to escalate our case higher than her. She stated “THE PRESIDENT OF CARNIVAL AUTHORIZED HER TO TELL US OUR CASE WAS CLOSED”. She informed me we would not see any further compensation. So by compensating us does that mean the staff on the ship and the president of Carnival admits fault? Do they agree the water was contaminated and we were unable to use what we paid for? We took a water sample and sent it off to a lab to Be analyzed. Can’t wait for that to come back. We wanted nothing but clean water. Then the last time the plumber came to our cabin we were threatened by him and felt extremely unsafe for the last two days of our cruise. My dream vacation was turned into a nightmare that won’t end. I Read Less
Sail Date May 2019
We chose Freedom of the Seas because we love St Maarten but had not seen the other ports, it was perfect for us. We did not get a chance to stay in Puerto Rico (where it departs from) but we heard so many great reviews from other guests, I ... Read More
We chose Freedom of the Seas because we love St Maarten but had not seen the other ports, it was perfect for us. We did not get a chance to stay in Puerto Rico (where it departs from) but we heard so many great reviews from other guests, I wish we had! We stayed in room 7608. The stateroom attendant was wonderful, I had no issues with the bed and the balcony was great. Port side so there was lots to see on port days. My only issue here was the royal promenade was only 2 floors below us. The late night parties were loud! So after being at port all day, drinking enough to make the drink package worth it, and then going to bed early enough for the next port, we were so disappointed in RC. They do everything so much better than this, the bass was so loud it just thumped until the parties ended. I was sorely disappointed in this. We finally decided to spend that time in the hot tub (open 24 hours) which was empty, because we aren’t parties and had no interest in joining. This was the only way we got through it and I would prefer to not have had to “just get through it”. We did a 3 night specialty dining plan. Then booked The Chefs Table for our actual anniversary which was the Saturday night at the end of the cruise. Choose Grille-my husband loved it! I don’t eat steak. So I ordered fish. There was nothing spectacular about that but he raved on and on about everything. Order the steak and enjoy it! He sure did. Giovanni’s-oh my gosh! So yummy. The food was fantastic, the service even better. We ended up eating here twice (paying for the second outside of our dining package) because it was so good. Sabor- this was typical Mexican food. I wasn’t impressed and would not do it again. It was good but so is the MDR and that is at no extra cost. I can’t give a review on The Chefs Table. We were looking forward to this so much. Our reservation was at 6:30. At 5, they told us they didn’t fill the table and cancelled. Had I known that was a possibility I definitely would not have booked it! Since it was our last night, we now have to fight to get our money back because we didn’t spend 2 hours at guest service the last night on our anniversary. Booking Giovanni’s was difficult and we couldn’t get in until 8:30 because of the short notice. I will never book this pricy meal again knowing that it’s not popular and they won’t do it, if not booked. Disappointing. MDR-it was wonderful. We had no issues getting a table for just the 2 of us during my time dining. They were very willing to accommodate. I was very nervous reading reviews that everything was in Spanish. This is NOT the case. Everything is in English and then repeated in Spanish. Even the game shows were English and later that night Spanish. There was a lot of culture differences coming out of Puerto Rico vs Florida but RC does a great job to accommodate all. I never felt like I was out of place or unwelcome. In fact the opposite. Everyone was unbelievably kind. More so than any other cruise we have ever done. Aruba-we did the kukoo kunuku bus to palm beach. Had a great time and would do this again. We are a restaurant right on the beach and had fresh fish. It was a great experience. You could get a taxi and spend more time there as the bus limited your available beach time. Curacao-we did a beach by boat tour and will definitely do it again. Was wonderful! Bonaire-I think next time in Bonaire I would get off the ship and go snorkeling on my own. We did a 4X4 expedition. It was so informative and beautiful. Since we have done it once I don’t think I’d need to do it again. St Maarten-just get off the ship, jump on the water taxi and get a chair on the beach. Water taxi $7, chair $10 with free WiFi. You will be surrounded by food and shops and my favorite beach! The entertainment was tricky. All of the shows were during dinner time or late at night. We did see the headliner and a few game shows but I was a bit disappointed with how hard it was to try to schedule simply because of timing. We did an anniversary package and our room was decorated so cute! My husband did a shoutout to me on the morning show and afterwards they sent us up a bottle of wine. What an awesome touch. Plus each night they sang to us and gave us cake to celebrate. The crew is simply amazing. I would say overall don’t miss this ship! It is not as outdated as some say. It’s smaller sure than others but the experience was worth it! Order a frozen Mojito when you get on (virgin or with rum) and enjoy your trip! In fact...take me with you?! Read Less
Sail Date May 2019
Loyal TO RCCL, Overall great cruise, weather outstanding, arrived the day of cruise with no problems, no waiting to check in. Other reviews complained about the food and lack of variety. The windjammer was great, had a huge variety of food ... Read More
Loyal TO RCCL, Overall great cruise, weather outstanding, arrived the day of cruise with no problems, no waiting to check in. Other reviews complained about the food and lack of variety. The windjammer was great, had a huge variety of food to pick from, Sorrentos pizza was ok for a snack as was the Cafe. Main dining room was a disappointment for the main courses however appetizers, soup, salads, sides and desserts were all tasty! Cabin clean and spacious with plenty of room for storage. I love having a balcony and will never cruise without one! All excursions done through RCCL and did not disappoint. Sure you can save money by purchasing on shore but I’m on vacation and rather be safe than sorry just to save a couple of bucks . Used the self assist disembarkment for the first time after 12 cruises due to flight leaving at 10:30 am and was such a breeze I will definitely do it again. Was at the airport by 8:00 and seated at the gate by 8:20! Read Less
Sail Date May 2019
The ship overall is impressive. Food was great everywhere Gained 10 lbs in 7 days. I couldnt resist... For my husband's BD we ate at Chops grill. Delicious. We got free BD cake, free beer and wine at the end. If you dont know which ... Read More
The ship overall is impressive. Food was great everywhere Gained 10 lbs in 7 days. I couldnt resist... For my husband's BD we ate at Chops grill. Delicious. We got free BD cake, free beer and wine at the end. If you dont know which wine to choose, let them do it for you. Wont be disappointed. Staff is very friendly and helpful. Stairoom with balcony is spacious and very clean. Evening entertainment is ok. Could be better. Only problem with this ship I think is lacking a big adult pool. There is nowhere to swim in adult only part. 12th level of outside area is full of chairs under direct sun. No shade. No pool. No people. Not utilized at all. Overall, we had fun and enjoyed cruising with Freedom of the Seas. In Curacao we went to Avila beach hotel and obtained $10pp beach pass. Great place, delicious food and drinks. In Aruba went to Arashi beach, there is not windy at all, we loved it, then snorkeled on catamaran with Aruba Watersports on Palm beach. It was great.. in St. Kitts we took Rose and Jim island tour as recommended. Rose dropped us off at Reggae beach and picked us up in 3 hrs and took back to the pier. Great. At the pier just ask for Rose. Everyone knows her. In St. Thomas we took island tour with drop off at Emerald beach. We took taxi for $4 pp back to the pier. Great. Read Less
Sail Date April 2019
Older and smaller ship. But unlike other reviews, we enjoyed the smaller ship. Didn't really pay attention to the age problems, hey we were on vacation. Ate in Dining room every night food was great, service was top notch. Elizabeth ... Read More
Older and smaller ship. But unlike other reviews, we enjoyed the smaller ship. Didn't really pay attention to the age problems, hey we were on vacation. Ate in Dining room every night food was great, service was top notch. Elizabeth was our server and we asked for her every night. We did the anytime dining, only had to wait for a table the elegant night. Very busy itinerary with only 1 sea day and islands every other day. Went to the shows every night. Very entertaining, but people these are not Broadway shows, lower your expectations and enjoy yourself. Had an outside cabin with a full window, not very large but comfortable. Did Mud bath excursion (waste of time and money) and airplane beach (good but not worth the money). Pizza was just ok. Guy's burgers were great and the mexican was great. Casino has very modern machines. All in all a great trip. Read Less
Sail Date April 2019
While I realize that this is an older ship and the prices are cheaper than most cruises, this shop was very disappointing. It is very ugly and outdated. The whole ship smells like sewage. One particular day, there was actually brown water ... Read More
While I realize that this is an older ship and the prices are cheaper than most cruises, this shop was very disappointing. It is very ugly and outdated. The whole ship smells like sewage. One particular day, there was actually brown water in all of the toilets thru out the ship. The entire ship is very dirty and not maintained. The “shows” and “entertainment “ were sub optimal. Food on buffet on Lido deck was actually gross. Dining room food was not great either. Guys burger joint and the deli were good. Ice cream was good. The captain did not keep the guests informed at all. We have sailed on 13+ cruises and this by far was the worst one. It seems carnival has cut back on many things, or at least that was the case on this sailing. The ports however are AMAZING! My suggestion is use another cruise line if you want a nice vacation. Read Less
Sail Date April 2019
This was my 2nd cruise on the Summit (first was December 2018 pre-revolution) and we were excited to see all the changes. Embarkation was quick and easy. I’ve been on over 50 cruises and in addition to the quickest embarkation of ... Read More
This was my 2nd cruise on the Summit (first was December 2018 pre-revolution) and we were excited to see all the changes. Embarkation was quick and easy. I’ve been on over 50 cruises and in addition to the quickest embarkation of all, this was my favorite cruise! We arrived at the port at 1 pm and we were having our first cocktails by 110 at the Sunset bar. We appreciated the opportunity to drop our carryon luggage at our beautiful cabin immediately upon boarding We had an Oceanview cabin on deck 2 and it was really nice. Last time I was on the Summit I had a Aqua Spa stateroom and we really didn’t care for Blu and found the Spa to be to small and busy. Post revolution it is now even smaller so I just stayed away. The food on the ship was overall very good. We ate in the Cosmopolitan most nights and the Oceanview Cafe twice. While the new Oceanview Cafe is bright, beautiful and sparkling...the food was good but they need to be more creative. It was way too repetitious. What happened to different themes every night in the buffet? For the most part it looked the same daily but again, it tasted good but just got boring real fast. Sorry Oswald F and B Mgr. Spice it up a little Cosmopolitan had very good food and excellent service from Vicky the Sommelier and our wait staff. Colin the beverage server in Cosmopolitan was a rock star. All service was amazing including Oceanview Cafe. Bar service poolside was great. By Zejda and all the waiters was awesome! Entertainment was really good. John the comedian was really funny, game shows were fun and silent disco was a hoot as always. We were lucky to see Uptown again on this ship..they are super talented young men and their show was the best of the whole Cruise. We were disappointed that Patrick the Cruise Director was moved to Equinox on the day our ship sailed. He is such a great guy. Dan the CD from the Equinox was the CD for our sailing. His staff was terrific! Bennie and Manuel were truly outstanding. Manuel was promoted to CD on the Millennium so he left during our cruise. There seems to be a lot of shuffling around on Celebrity these days. Capt Charis was delightful! We were thrilled to be invited to have dinner with him and his lovely wife Elina. It was a wonderful evening that we will remember forever! Anishika Boodhun was Captains Club Hostess and she was such a pleasure to meet. Our Cabin Steward, Shannel did a great job keeping our cabin spotless daily plus she was so friendly and welcoming. Overall the cruise was fantastic! The ports were all great. Read Less
Sail Date April 2019
Great deal on cruise and 4 new ports for us. Avoid this ship if you are a avid cruiser. Ship was NOT only rundown, but was VERY filthy, found a OLD plate of food under the bed, mattress was old, stateroom was dirty, no lotion in bathroom,, ... Read More
Great deal on cruise and 4 new ports for us. Avoid this ship if you are a avid cruiser. Ship was NOT only rundown, but was VERY filthy, found a OLD plate of food under the bed, mattress was old, stateroom was dirty, no lotion in bathroom,, ran out of TISSUE with two days left in cruise, NO limes for a gin/tonic, no p-nuts for bars snacks in bar, no fresh fruit last two days,, windows were all filthy, had to clean our stateroom sliding door myself, teak balcony molding had not been varnished in a long, long time. Smell of smoke evident, card room was a disaster and also worked a part of the dining room? All the windows in the commons areas were filthy and were NOT cleaned for 12 days. We have over 30 cruises, this ship was the WORST ever. Music was terrible unless you like head banging stuff, very noisy ship with few areas to sit, enjoy a drink and converse with friends. This was our 11th and final cruise on this line, as A Diamond club member we saw VERY little loyalty shown by the Cruise company for 11 cruises, torn towels, a disembarkation BREAKFAST that consisted of COLD food items, not exactly the way you want your loyal cruisers to remember you. If was evident that little attention has been given to this ship and its cleanliness. Food was average at best, very uninspiring, only ship we have EVER sailed that charged you IF you wanted LOBSTER in the dining room, what's that all about? Italian specialty restaurant was terrible, Read Less
Sail Date April 2019
This was our second cruise on Celebrity and our first on the Summit. Our first was on the Equinox. New beds were so comfortable and the pillows were wonderful! We were in aqua cabin 1140. Beautiful big balcony at the back of the ship. ... Read More
This was our second cruise on Celebrity and our first on the Summit. Our first was on the Equinox. New beds were so comfortable and the pillows were wonderful! We were in aqua cabin 1140. Beautiful big balcony at the back of the ship. Only three small issues overall. One was that it was tight walking around the foot of the bed with the tv on the wall. Second was the new shower door made it difficult to get in and out of the shower stall. A rather odd design but better than a shower curtain sticking to your legs as you showered. The room was otherwise perfect! Quiet and comfortable with lots of storage space. The only other issue was not with the cabin or the ship but with the bar service. We upgraded to premium drink packages but several times the bars did not have the premium alcohol that was in our package. One time when I specifically asked for a tequila that I could see they had my drink was mixed with a lesser one. Bars were not properly staffed and waits were long. Don’t get me wrong, we are not heavy drinkers but the poor bar service seemed like they were taking advantage of those with the drink packages. The Summit staff was outstanding and our room steward, Ian, was the best we have had in all of our 12 cruises! I love Celebrity and the Summit! This ship overall was absolutely gorgeous. We enjoyed our meals in Blu but also visited the buffet for breakfast and afternoon snacks. The production shows were not our favorite but the performers were very good. There was nothing to complain about and the shows were all different. The music at the Sunset Bar was also enjoyable. We could hear it from our aft balcony and enjoyed it each night. Read Less
Sail Date March 2019
It was amazing the first step on the platform. I was in aw. I was so excited to cruise around and see beautiful islands with my wonderful husband. It was beautiful almost every day. The ships staff were beyond helpful. I love the hibachi ... Read More
It was amazing the first step on the platform. I was in aw. I was so excited to cruise around and see beautiful islands with my wonderful husband. It was beautiful almost every day. The ships staff were beyond helpful. I love the hibachi food it was delicious. The aqua and Venician were good as well. There was a great show with acrobats and dancing and then after we got to thank all the crew members for the spectacular jobs. I thought that was fantastic. The islands would take too long to write about but they were Aaaaamazing. I want to go on a cruise every day. But I think maybe every couple years would be more realistic. Thank you for one of the best vacations I have ever had. Plus it was my honeymoon. The only thing I was sad about is that I left my picture I bought of my husband and I that we took on the ship. Oh and of course leaving the ship. Read Less
Sail Date March 2019
The ship is in excellent condition. The cabins are very nice and very clean and the bed was comfortable. The food was excellent and high quality. Filippo Bulgarini the Maître D is very good at insuring everything is perfect. All staff ... Read More
The ship is in excellent condition. The cabins are very nice and very clean and the bed was comfortable. The food was excellent and high quality. Filippo Bulgarini the Maître D is very good at insuring everything is perfect. All staff members have a excellent attitude and really care about insuring you have all your needs and wants met. Lots of area's on the ship to relax and enjoy the beautiful views. The on board credit was very easy to use and the store on the ship had a great selection of watches and clothing. We have travelled on many cruises. This was our first cruise with Silversea and we will return very soon because the overall experience was better than advertised. The ports of call were excellent and the extended stay in some of the ports was great because you did not feel rushed. The ship arrived on time to the ports of call everyday. Read Less
Sail Date March 2019
We chose to sail from San Juan, Puerto Rico in order to see the southern islands not normally available from the Florida ports. First off, the experience of boarding from San Juan was phenomenal. From the time we were dropped off, to the ... Read More
We chose to sail from San Juan, Puerto Rico in order to see the southern islands not normally available from the Florida ports. First off, the experience of boarding from San Juan was phenomenal. From the time we were dropped off, to the time we were on the ship took 25 minutes! Also, a small note that LYFT is not available in Puerto Rico so Uber or a taxi from Condado to the port was $22 for 4 people. We had sailed on the Dawn to Bermuda before so we were familiar with the ship. I prefer this size to the larger ships (getaway, breakaway) but there is not as many activities for kids on the Dawn and the pool is fairly small. Apart from that, we love the ship. The theater is easily big enough to accommodate the entire passenger size and you do not need to reserve a time to see any show. We particularly enjoyed the acrobats and the "Elements" show which featured the entire entertainment team. I will say that I was not that impressed with the singing and the Soul Rocking Nights was a broadway-stylized rock show and not very good. The islands we saw were St.Lucia- excellent, Barbados- good, Antigua- okay, St. Thomas- excellent, and Tortola-okay. The food is always good on the Dawn and I recommend the Venetian over Aqua for free dining. One thing I wish Norwegian would change is O'Shanihans which is dated and a limited menu. The cruise entertainment staff was very good including cruise director Richard and assistant Luz. I also enjoyed activities run by Mona and Samia. Overall, this was my fourth cruise on Norwegian and I am looking forward to the next one. Read Less
Sail Date March 2019
This cruise was given to us through comps from a casino. Room was small but nice. Not enough of room for our clothes for 7 days. Bunk bed attached to the wall and cot under our bed made the room and little cramped. Lucky for us we got a ... Read More
This cruise was given to us through comps from a casino. Room was small but nice. Not enough of room for our clothes for 7 days. Bunk bed attached to the wall and cot under our bed made the room and little cramped. Lucky for us we got a discount on our drink package because normal price was $99 a day per person that has to be purchased for everyone in the cabin for the whole trip! I ordered Long Island Iced Tea for the first couple of days until I saw the bartender pouring it from the tap! It was pre-made and not a lot of alcohol in it. If I was paying full price for the alcohol package, I know I would be upset. Also water and energy drinks aren't included! Water cost me $35 for a 12 pack of 1 liter bottles. Once on board, the same 12 bottles were offered for $25! I wasn't happy. Food was good! The dining room and garden café (buffet) were included in the price but 7 other restaurants on the ship were an extra charge. Our steward was very friendly, our server in the dining room the second night was top notch. 2 bartenders in the casino were excellent. Other then that, most of the other servers or bartenders were not friendly. Service desk, excursion desk and people on the shops were very nice. Room service menu was very good and included in our price but had to pay a $7.95 service charge which I didn't mind. Checking in and out was very painless. Entertainment was good. The comedian that they had was excellent. Ship was a little hard to guide through especially on the upper decks. Shore excursions were good. Cruise director was top notch! This was my 4th cruise and my first with NCL. I should also mention that you're not allowed to bring on board and water or soft drinks, which was why I purchased a water package. You can bring on a bottle of wine per person, but they charge a $15 "corking fee" for each 750ml bottle and $30 for each 1500ml bottle. Read Less
Sail Date March 2019
Our first Windstar cruise, based on a recommendation from a friend who knows that we like smart and engaging people, don't like rowdy drunk crowds, and want a genuine experience. We learned a lot and immediately signed back up for ... Read More
Our first Windstar cruise, based on a recommendation from a friend who knows that we like smart and engaging people, don't like rowdy drunk crowds, and want a genuine experience. We learned a lot and immediately signed back up for more Windstar! What can I say other than "amazing!". While the large ship experiences bring their own attributes, this ship size, itinerary, and staff have us sold on Windstar, since they brought so many terrific benefits. I could go on forever, but I'll limit it to a few key topics, and a story of special coverage by the crew that was exceptional. SHIP: small, as cruise ships go, but never felt crowded, never waited in lines (except for the topside cookout in which everyone rushed the line but ten minutes later was cleared). There are plenty of places to get alone by yourself, do morning stretches, have a quiet moment with a loved one, etc. BARS: the outdoor topside bar was by far the most popular given weather, ability to spread out, but also to meet nice and interesting folks. FOOD: Terrific all around! Main dining Amphora was stellar every night. Candles night was intimate, delicious, and fantastic! Breakfast and lunch buffets are great, fresh, and the staff is totally focused on making your meal ideal, so just ask for anything special. All-day breakfast and sandwich counter made a great fill-in when we got back from sightseeing. OFFICERS, CREW, & STAFF: This is where I have to focus most. Incredibly nice, friendly, accommodating, and professional from top to bottom. Every individual we met was terrific. But the real story was about a bad situation that they made infinitely better. Just prior to the cruise, a family friend passed away, who was not only my godfather but also as much a father to me as my own, and in recent decades more so, and a dear friend. Our families consider each other extended family. The funeral had to occur during our cruise, on Day 8 of 10, so we worked with Windstar to allow us to disembark in Grenada, fly home to make the funeral, of which i was to officiate and sing. Needless to say, a very emotional situation. We had shared the fact that we were leaving early with staff that would be affected or those that simply asked and expressed condolences. We disembarked, went to the airport, and long story short, found that our flight was cancelled, and at 5pm found out that we would NOT be able to leave the island until the following afternoon, thereby missing the funeral we worked so hard to coordinate to make. With literally NO time to spare, we called the ship, asked if we could reboard, sailed through customs with the help of American Airlines staff, had a cab fly through town, and we made it to the pier with just minutes before Sail Away. Although devastated by the events so far, the next 24 hours were incredible. The Chief Pursor, front desk staff, Hotel Manager all met us and assured a smooth process, even to the extent of them asking if there was anything at all they could do to help. They were amazingly empathetic, and genuinely worked that day and the next to give us every assistance we could want, including calls, Internet, etc. The Dining staff gave us special attention, delivered us a wonderful in-room meal, and the bar staff brought us wine as we "licked our wounds". The next day, every staff member we came into contact expressed genuine concern, and went out of their way to help us enjoy this day at sea with tons of kindnesses and support. We were incredibly moved at the empathy and wonderfulness of the entire crew including officers, the bar team, the dining team, the breakfast cooks, and so on. While they may have forgotten us as they move forward to accommodate every guest every day, we will never forget them. Thank you Windstar! Read Less
Sail Date March 2019
I have been on a LOT of cruises. I have been on Royal Caribbean, Princess and Norwegian. I have taken 7 cruises on Norwegian, the last 3 in the Haven Suites. After my last cruise on them I felt VERY nickle and dimed. When I found out ... Read More
I have been on a LOT of cruises. I have been on Royal Caribbean, Princess and Norwegian. I have taken 7 cruises on Norwegian, the last 3 in the Haven Suites. After my last cruise on them I felt VERY nickle and dimed. When I found out after paying over $20,000 for my families haven vacation that my pre paid gratuities (come on, you know they are not giving those dollars up to the staff!) did not even cover all of the gratuities, I was done. There was so much more to that but I digress. We finally decided to try a small, boutique ship and I did extensive research. We just got back from a San Juan to San Juan week long vacation on the Seadream 1 and I can honestly say it was the BEST most RELAXING vacation ever!!! 1. It has the BEST service of any place in the world. The people that work on the ship LOVE their jobs and they are simply wonderful. 2. The food is truly 5 plus star. I have dined all over the world and it is simply exceptional. 3. Drinks are included. 4. You can have basically whatever you want whenever you want it. 5. The open spaces on the ship are a nice bonus. The pool is nothing but views. There is no fighting for a deck chair, no lines of any kind, you don't wait for anything at all. There were only 70 guests total and it never felt crowded. 6. It is not for kids. Leave them at home. 7. The stops are exotic and you feel more like an explorer and less like a tourist. 8. You will be pampered. The Thai massage is well worth it! 9. There is no one trying to sell you anything anywhere! Tips are included, but I actually tipped a few people because it was just so wonderful. 10. The staff are treated well and it shows. I cannot rave more about the service! 11. The cabin and ship are old, but clean. It has character. If you are looking for fancy, this isn't it. We were always on the go so I did not even miss the balcony. 12. Sleeping on the front of the ship cannot be missed! It was WONDERFUL! 13. They go out of their way to make your trip great. There are little touches like monogrammed pajamas custom made for you~! You can also jet ski (also included), banana boat, kayak or paddleboat off the back of the ship. Read Less
Sail Date March 2019
NCL Dawn, March 3 to March 10. Mini-Suite Rm 11676 I’ll preface my critique noting that this was my first NCL cruise, but I’ll also add that I’ve cruised on Carnival and Royal Caribbean. First, boarding (mainly cause our ... Read More
NCL Dawn, March 3 to March 10. Mini-Suite Rm 11676 I’ll preface my critique noting that this was my first NCL cruise, but I’ll also add that I’ve cruised on Carnival and Royal Caribbean. First, boarding (mainly cause our departure was at 9:00pm) was very quick and easy - as I boarded at 1:00pm. Food in the Garden Cafe was available, and our room became available at approximately 3:00pm. We also booked three specialty dinning options, and our reservation times were all met. Teppanyaki: By far was my favorite. Great service, outstanding food from the edamame, fried rice and sea food selection was all worth it. Cagney’s: Was a close second on favorites. Great porterhouse steak. Le Bistro: Although the least favorite, it was worth the up charge. As for other food options, the Garden Cafe was OK - but not bad. The Venetian, Aqua and Bamboo were all good options if not at the specialty dinning location. Also, classy touch to provide appetizers at the casino later in the evening. We booked a few excursions, however the one that stood out was ANUD1011 Kayak & Snorkel Adventure on Antiqua. At $70.00 per person, we believe this excursion gave the most bang for the buck. Besides a ride thru the countryside, we kayaked thru the man grooves, hiked to a mountain top to view the Atlantic Ocean, then snorkeled. After our boat back to catch a bus back to the ship, water, rum punch and snacks we available. What really stood out was the professionalism and work ethic of the staff. Never a let down throughout the cruise - always courteous, and providing great service. The other thing that stood out was the ship never felt over crowded, and lines were minimal and always moved. If there was any negatives, general announcements were very hard to hear. The smoking room which was located on the sixth floor, sometimes leaked smoke into the bar area - and can be a bit overwhelming for non-smokers. Lastly, our Cabin Steward was very good, and besides the normal gratuities, I gave him an additional tip in person - but he didn’t seem happy. Not sure if I’m reading him wrong, or he was insulted. Overall, an oddly laid out ship really became its strength and appeal. And I took advantage of almost all of the ship, from sunning and swimming, sitting on my personal deck, multiple dinning locations, bars and gambling too - With my experience being excellent. I miss it, and would book another NCL cruise again. Read Less
Sail Date March 2019
Planned this cruise about a year out based on some friends that were going to be onboard with us. They didn't end up making it but we still decided to go based on the itinerary. We flew into San Juan 3 days before the cruise and we ... Read More
Planned this cruise about a year out based on some friends that were going to be onboard with us. They didn't end up making it but we still decided to go based on the itinerary. We flew into San Juan 3 days before the cruise and we were able to enjoy the island before getting to the ship. Glad we did, because this time of year is known for bad weather. We were also informed on the first and only sea day that some had missed the ship in PR because of the weather delays and were having to catch the ship in Barbados. One more reason why I would never recommend flying on the same day. On embarkation day, I will say this is the smoothest and quickest that I have ever boarded a cruise. We arrived at the port about 20 minutes before our scheduled 12:00 boarding. Waited just a few minutes to drop off our bags and then through security. Once inside, we were immediately waited on to get our room keys and then proceeded directly upstairs. Past cruises we have had to wait to be called in groups. Not so this time as we boarded the ship immediately. We were onboard before noon and even had to wait for the Venetian dinning room to open for lunch. They made several announcements that rooms would be ready between 2-2:30, however, I think they actually had them ready right at 2 which was great as we were able to get right in with little wait time. Now, for the ship itself and itinerary: - This is one of the smaller ships in the NCL fleet so it was not hard to get around. And crowds weren't as bad as they sometimes are on the bigger ships. - We had a balcony room on deck 10 and it was worth every bit of it. Small, but still plenty of room for what the two of us needed. Which was a place to sleep, shower, and relax for a little bit. - Richard Matic (cruise director) was everywhere. Him and his crew did an awesome job at bringing the entertainment. - With the exception of breakfast, NCL continues to impress me with the food. Either this ship didn't offer it, or NCL changed some recipes on breakfast. In the buffet, the omelets were too greasy, and the pancakes tasted like they had been sitting out way too long. Some other little things had also changed about the breakfast but overall, meals were fantastic. - Would have liked at least one more sea day on the back end or in the middle, as this was filled with 6 ports in the 7 days. - Antigua was probably one port that we could have done without. This was the one of two ports (St. Thomas) that we decided not to do an excursion on and I wish we would have. Not a whole lot to see or do on the island without an excursion. Also the poverty on the island was sad to see and that was just outside the port. Spoke with others that had done an island tour and they had said it only got worse the further away from St. Johns. - Other ports along the way were fantastic. Even while some were still recovering from the hurricanes, they still offered a lot. Overall, would go again on NCL. Would more than likely not go on the Dawn again unless it was the itinerary that I was looking for. I personally like the ships that are a little bigger and offer more to do. Read Less
Sail Date March 2019
Our good friends picked the Norwegian Dawn for a Caribbean cruise leaving from San Juan. I thought Norwegian was a good name and all their boats would be up to snuff, but stay away from this one! We may try another Norwegian cruise, but I ... Read More
Our good friends picked the Norwegian Dawn for a Caribbean cruise leaving from San Juan. I thought Norwegian was a good name and all their boats would be up to snuff, but stay away from this one! We may try another Norwegian cruise, but I would recommend a newer boat and hopefully the shows, food, spa services, and boat condition will be much better. One of the biggest disappointments was the expensive Midship Balcony Cabin. The bathroom flooded into the stateroom, the drapes had holes and slashes in them, worked on areas were left uncovered, and the balcony had so much rust everywhere you looked. In addition, my wife had aterriblw experience from the expensive Spa services and had to be treated in the Ship's Hospital twice. Whatever you decide to do in cruising I have learned my lesson about taking an older ship. I just hope if we ever take another Norwegian cruise the ship will be newer and everything else will be better as well. This was my sixth cruise and first on Norwegian and at least on the Norwegian Dawn I would rate it much lower than any of the other cruise lines we have taken for room, entertainment, food, and other services. Read Less
Sail Date March 2019
The class of the ship plus the itinerary was why we chose this cruise, Freedom is a larger size ship with a Royal Promenade. We like that set up. It does not have all the bells and whistles that the newest ships have but there are ... Read More
The class of the ship plus the itinerary was why we chose this cruise, Freedom is a larger size ship with a Royal Promenade. We like that set up. It does not have all the bells and whistles that the newest ships have but there are certainly enough to keep us happy. The entertainment choices were all good especially the ice show. The main dining food was tasty and the choices we tried were good for the most part. Our cabin steward was excellent and readily met our special requests. Our dining room waiters and assistants were beyond accommodating. One evening we ate in the specialty restaurant Chops for an intimate steak dinner. WOW. We especially love the southern Caribbean itineraries and have done them several times. We love Barbados, Aruba, and St Maartens the most but each island has its own special uniqueness. We were able to meet so many interesting people on this cruise and made some friends.. Read Less
Sail Date February 2019
Beautiful ship with large cabins and plenty of public spaces to get away. Lots of restaurants, but food choices were somewhat limited. Like most cruises, there were minor issues along the way, but we really enjoyed this cruise. ... Read More
Beautiful ship with large cabins and plenty of public spaces to get away. Lots of restaurants, but food choices were somewhat limited. Like most cruises, there were minor issues along the way, but we really enjoyed this cruise. Embarkation seemed a bit disjointed with multiple stops. Staggered times based on suite category meant no big lines and cabins immediately ready. Our boarding opened at 2:00 pm. Don’t get too comfortable unpacking and miss lunch as the hours are limited. Welcome champagne glass and a full bottle waiting for you in the suite. We toured and photographed the ship after lunch. Disembarkation went as scheduled with full room service breakfast available (a rarity on most lines). Out of the cabin by 8:30 am, we waited until 9:15 for our group to be called right on time. Uber for two to FLL was less than $12 + tip. Why would anybody spend more for a bus transfer? Ship. So much room throughout the ship that we often asked ourselves, “Where is everybody?” Like many newer ships, this ship has the plethora of quiet places to “hide out.” Lots of elevators and stairs made it a snap to get around. Service and Amenities. Mostly what I would expect for a luxury cruise line. All-inclusive alcohol and wine flowed freely. Water, iced tea, and juice at the gangway with cold washcloths back on the ship. Friendly staff always greeted guests in passing, but don’t expect them to remember your name like they do on much smaller ships. Bulgari toiletries. All the toys in the cabin except binoculars. (I bring my own anyway.) No fresh flowers or fruit in our cabin. Clientele. Most people we met were very experienced cruisers. Some were avid Silversea clients, but quite a few were on their first Silversea cruise. A fair number of Brits. The clientele age was more varied than we expected. We quickly made friends with a lot of interesting people and enjoyed their company throughout the cruise. This is not a ship for kids, although the one 5-year old girl onboard got a lot of attention. Entertainment. Six singers and dancers did all the shows, including their solo acts. Other musicians also onboard for piano music, etc. Enrichment activities. Ira Feldman was our destination lecturer. He was very informative and approachable. We didn’t spend time doing most of the other cruise trivia, bingo, bridge, etc. We like doing puzzles and this ship could use a better location than the card room for that purpose. Restaurants. Very different arrangement than many other cruise lines and we were quite confused when trying to make pre-cruise online reservations. I’ll try to provide the information I wish I had before boarding. There is a cluster of four restaurants on Deck 4. Atlantide is the closest thing to a main dining room and doesn’t require reservations unless you have special requests. Menu only changed slightly once during the cruise. Indochine is similar with an Asian menu, but we never went there. Seishin (Asian) and LeDame (French) are the small, premium restaurants that are pricey and small. Hot Rocks (aka The Grill) is outside on Deck 9 by the pool. For lunch they serve burgers, but for dinner you cook your own food on a hot stone. Just upstairs overlooking the pool is the pizza restaurant Spaccanapoli. It’s not really a dinner restaurant, per se, but it does have a dinner menu if you want pizza. La Terrazza is the buffet converted to a sit-down Italian restaurant in the evening with both indoor and outdoor seating. Surprisingly, it had some of the best food on the ship, for breakfast, lunch and dinner. Finally, Silver Note is a nice restaurant on Deck 8 that transitions into a piano bar with dancing at night. Menus vary by restaurant, not by day, so the idea is to try the different venues if you want variety. Finally, Arts Café is a gem of a place to get snacks next to Silver Note. That is where they serve afternoon tea with scones, cake, sandwiches, etc.. Unfortunately, the amazing cakes are replaced with only chocolate after dinner. It’s a good place to get an after dinner drink. The biggest critique I have is that afternoon post-shore excursion food was limited. Waiting an hour to get a burger from The Grill or room service just doesn’t cut it when you have been walking all morning and you are starving hungry! The simple fix would be to provide more substantial food (e.g. sandwiches, sushi, fruit, cookies, etc.) at the Arts Café during the entire lull period between lunch venues closing and dinner venues opening. Food Quality and Service. We were disappointed in the quality, variety, and availability. Although we had a few excellent meals, most were just average, which was disappointing for a luxury cruise line. Appetizers were typically the best part of the meal. Our lobster tails were overcooked. Steaks were not very tender and often undercooked. Lots of good fish choices, so we ate a lot of fish. Service was too often painfully slow, sometimes taking 2 ½ hours for a three course meal. What is it about some ships and the timing of the coffee? I like to drink my coffee with dessert, but the coffee usually came 15 minutes after dessert was served and long gone. Our last dinner onboard at La Terrazza was the best food and service of the cruise. Dress code. Two formal nights and five other nights requiring jackets for men. I would prefer more nights of “country club casual” or a dress code based on restaurant venue. Wearing formal clothes or even a jacket to an outdoor pizza restaurant didn’t make sense. Internet. Finally! Free, unlimited internet. Still ship-slow and sometimes difficult to get a good connection, but at least you are not being billed for every minute. Upgrades to higher speeds and more devices were available. Self Service Laundry. With machines on every floor, we were actually able to find open machines on a sea day, which made quick work of the laundry we needed washed. Free with a confusing soap dispenser. Machine instructions were practically non-existent and also perplexing. It didn’t help that the machine labels were German and the water temperatures were degrees Celsius. Cruise lines could really help out their guests by providing no-nonsense guides in English with recommendations about which of the 14 cycles (from 20 min to 3 hours) works best for most clothes. Spa & Fitness Center. Lots of treatment rooms. We enjoyed the Thermal Suite, which was an extra package price and limited access. Silversea could take a tip from Oceania and provide free Gatorade. Smoking. This was one of our main reasons for not sailing Silversea earlier. It is now reasonably restricted and the occasional whiffs of smoke from a designated smoking area did not bother us much. Ports. Santiago de Cuba, Grand Cayman, Cienfuegos, Havana, Bimini. Most people were on this cruise to see Cuba. Almost everybody went ashore to get a chance to see it firsthand. We invested heavily in shore excursions primarily because we didn’t know what to expect in terms of access and meeting the U.S. requirements to visit Cuba. All the Cuban tours were operated by Havanatur and transportation was provided on relatively new Chinese buses with toilets (an amenity you will appreciate in Cuba where every bathroom has an attendant with their hand out for a tip). Our shore excursion guides were all high quality. Everything was on time and the three sea days were a welcome respite from touring. An unexpected extension to our time in Havana allowed last-minute shore excursions to the nightclubs and shows. Friends we met through Cruise Critic were able to book their own independent tours, but we did not have the time to do all the advanced research and booking. Tenders. This was the first Silver Spirit itinerary to Cuba so there were many learning opportunities. Particularly problematic was the tendering service. Some of the tender rides were 35-45 minutes, but this was not entirely Silversea’s fault. Even this relatively small ship was not allowed to get close enough in some of the ports to have reasonable tendering times. This caused several of us to miss evening plans in Santiago because we could not get back to the ship in time to go back for the evening shows. Havana was the only port where we used a dock, which was a real luxury after all the tendering. The one big misstep was in Bimini, where bad management of tender rotations caused an hour wait that made several of us miss our afternoon shore excursion. The ship staff accepted full responsibility and refunded our ticket prices, but it was disappointing. In summary. We’ve never taken a perfect cruise, but expectations can be high for luxury cruise lines like Silversea. However, after 18 cruises on a variety of lines, this cruise makes our top 3, with Regent and Azamara. We loved the location and size of our cabin. Now that we understand the system, we will make better dining choices next cruise. Cuba is a must see and we will be back in the future to see the progress. Overall, we really enjoyed this cruise and will be back Read Less
Sail Date February 2019
We found this trip at a great price on Vacations to go. We chose Silversea Silverwind because it was going to Cuba. We had never even heard of Silversea and were excited to enjoy this trip. We went with a group of 8 friends. We flew to ... Read More
We found this trip at a great price on Vacations to go. We chose Silversea Silverwind because it was going to Cuba. We had never even heard of Silversea and were excited to enjoy this trip. We went with a group of 8 friends. We flew to San Juan and were familiar with their port and were curious as to which slip/dock we would be loading on to. We were in walking distance to the pier and grabbed our luggage and found them right away. Here we go. So excited. It was real simple getting on and off. We loved the ship. A little bit dated but I still loved it. Silverwind is the oldest in the fleet. It was easy to get around. With it only having just under 200 passengers it was very intimate. Our cabin was perfect for us. The only struggle I had was plugging in the hair dryer. The clock radio was plugged in to the only socket on the vanity. It was hard to plug in the dryer cause it was too close to the wall with only one way to plug it in I was concerned it wouldn't work. There are 2 other plugs on the desk for charging phones. No plugs hy the beds. There were however European plugs that if we had known would have brought conversions. The bath room has a small tub/shower. The bed was so comfy better than I had ever had on any of my other cruises. Our balcony was great. The price of the cruise included the drink package and our butler would bring any bottle of choice to our room The dining was spectacular. There were 4 restaurants to choose from. The Grill is up on the pool deck, for lunch you could order sandwiches, wraps, or burgers. For dinner you needed to reserve a table and their menu of many wonderful items to choose from. We got to cook our main meal on a hot lava stone right in front of us. The laDame was the French cuisine. This one is an extra fee but well worth it. Make sure you leave 2 to 3 hours for this one. The main dining has all the wonderful foods you could dream of. LaTassra for breakfast and lunch had a buffet. Nicly furnished with a variety of foods. Also need to make reservations for dinner. The main dining was also wonderful. Every evening, each restaurant served the featured red or white wine if you wanted. The activities are minimal. The ones we did participate in were great. Entertainment was spectacular. The Voices of Silverwind were awesome. The on board credit aloud us to do shore excursions and what a treat it was. We did the panorama tours of both Santiago and Havana which were very interesting. There were no children aboard this ship. There would be nothing for them to do accept swim. We had the shipwreck snorkeling in Bimini and were disappointed when it took us 45 minutes to tender in and 1 hour to tender back out. Not enough time to do any looking around really disappointed in that. We had some rough weather a couple of nights and with this ship being small we got tossed around some but I expected that. Read Less
Sail Date February 2019
This was our first experience on a RCI Ship, and we chose this cruise both to try the cruise line and because of the itinerary. We have previously cruised on Carnival, Princess and Celebrity. My initial impression was less than ... Read More
This was our first experience on a RCI Ship, and we chose this cruise both to try the cruise line and because of the itinerary. We have previously cruised on Carnival, Princess and Celebrity. My initial impression was less than positive. My daughter had bought us a gift certificate as a Christmas gift, and I activated it online. I didn't receive any confirmation so I called the customer service line to follow up. After waiting on hold for some time, I was told to call back in a week. This happened two more times before I was told to inquire at check-in. I did, and was told I had to check in with the guest relations onboard. Upon checking with guest relations onboard, I was told to check back after five the next day. Get the idea? I was finally able to confirm the next day by checking my online account. Sadly, this type of disorganization continued through the cruise. I found the customer facing staff friendly and wanting to help, but simply not prepared to answer questions consistently. Muster was a hot mess with different staff directing passengers with conflicting instructions. When we showed up for our first dinner in the main dining room, we discovered they had placed my husband and I at different tables (on different floors). Fortunately, they remedied this quickly. The positives: The ship was beautiful and well-laid out. Rooms (we were in a balcony) were comfortable and spacious. Although the ship was an older one, it seemed to be well-maintained. We loved the Royal Promenade. I also really liked the way the main dining room felt cozy, despite accommodating so many passengers. Food was OK - about what you would expect. The entertainment was very good. We liked the ice show. We never visited the spa or the casino. I never saw any sign of a cruise director. Fellow passengers were a very diverse group with lots of families. Way more kids than I'd expect on an early February cruise, but they weren't disruptive. Staff was very safety conscious - life guards everywhere! Our room steward was amazing. Go Frank! Did one ship excursion in Aruba - the Helmet Dive at De Palm Island. One of the best excursions I've ever done! Other Negatives: We did feel "nickel and dimed" at every turn. On other cruises, there has been plentiful drinking water (because why would you want your passengers dehydrated?). Not so on this cruise. The few water stations we found would be empty and had to wait in a long bar line for a water (and sometimes had to buy a bottle of water instead). Initially I was encouraged by the many signs advising that "chair saving" would not be permitted; however, it was not enforced. Never was able to find a convenient deck chair after 10 AM. Overall- we had a great time. It was a caribbean cruise after all! But I did find that it lacked when compared to the similarly priced Carnival Cruises, and I will probably return to Carnival for the same price point. Read Less
Sail Date February 2019

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