Regent Seven Seas Alaska Cruise Reviews

We are just short of Platinum with Regent and until this error had all been great on the Voyager. Where shall I start .. ""The Navigator"" our trip was Vancouver Alaska to SF and then thru the Panama and onwards to NY 31 days. Several of the crew we had been with before and were great and welcoming , The suite was of the usual Regent size and standard lay out..BUT oh DEAR so tired and worn out, ...

Far to many issues to mention but generally product is ok, ship old and needs a refit. Suites are old but clean and butler service was a nice touch. Food is good but execution and service levels poor. No one goes out of the way to make you feel special. Is second rate to Seabourn who provide that extra touch. Free tours generally are a waste of time though paid are fairly good. Don't ...

Alaska is stunningly beautiful. The scenic wonders made the time well spent, but that is separate from our disappointing experiences on Navigator. We found the overall attitude to be very different from other luxury ships, ie Seabourn, and very disappointing. The staff was superficially pleasant but mechanical, as long as we made routine requests they were okay. But if you want something ...

We booked the Navigator Alaska tour Anchorage to Vancouver July2-9,2014. We were assigned Suite 870, last cabin at the end of the ship. We discovered SEVERE VIBRATION and noise immediately departing the pier, which lasted the entire trip. We discussed the problem with Executive Concierge and told "they were full" and we couldn't be moved. Total cost of our trip was $16,751.00. We were unable to ...

This was the first luxury cruise my husband and I have taken; and given the price tag, we expected 5-star (or at least near 5-star) service. Sadly, it was more of a 3.5 to 4 star experience (at a 5+-star price). I don't normally write reviews; but feel I have to so that people don't waste thousands of dollars on future trips. Multiple times we arrived in the main dining room only to wait 2-3+ ...

If Regent Seven Seas had only made a couple of minor errors I wouldn't be writing this review but our experience was one of incompetence and disinterest in customer service from booking to stepping ashore at the end of the trip. The good news is that the ship is fine (and there are only 500 other people), the service and food is excellent (but four or five stars, not seven) and the scenery is ...