We are just short of Platinum with Regent and until this error had all been great on the Voyager. Where shall I start .. ""The Navigator"" our trip was Vancouver Alaska to SF and then thru the Panama and onwards to NY 31 days. Several of the crew we had been with before and were great and welcoming , The suite was of the usual Regent size and standard lay out..BUT oh DEAR so tired and worn out, very much not what we are used to, carpets looked old and really was the first time I have used the slippers provided.
They just about managed to have the Band on deck for the sail away in vancouver ,but they made minimal effort, and this was the last time there was anything in the way of a sail away even from SF there was only taped music in the background. Long gone are the sail away cocktails and the smiling faces. The crew are now worked to the bone and boy does it show. .The so called Cruise Director and his wife made the odd fleeting guest appearance and stuck very much to their FAN CLUB..and showed no interest in much else..They seemed to be enjoying their ""holiday""..Oh how they could take lessons from the brilliant Cruise staff who have left and gone to Viking or indeed the amazing ones on SAGA..
Food is a big part of our holidays, the standards have plummeted we sent several meals back in Compass Rose that were shall we say on the COOL side, Prime 7 has totally lost its edge and is now rated as OK by us..La Veranda one up from school dinners, Sete Marie same place in the evening, went only 3 times and sent back one over cooked veal to the point of crunchie veal escalope, and the seafood stew was so cold.. When I brought it to the attention of staff was told should be ok.. I placed 3 fingers in the liquid and held them there STATING THIS IN NOT HOT..not polite or manners but things were now at a point of no return...the girl took the dish placed on the centre cooking pasta station induction plate for about 45 seconds and returned the same dish. saying ""is now good"".. We left and did not return. We travelled with 2 friends who are both Titanium and this is not the Regent we loved.. The Dancers and singers were great and the shows well performed.. The guest entertainers would have been well suited to Butlins. I really dislike going to print with comments like this but if this is what Regent has slipped down to ,please take it as a warning from a very seasoned travelling couple