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Alaska is stunningly beautiful. The scenic wonders made the time well spent, but that is separate from our disappointing experiences on Navigator. We found the overall attitude to be very different from other luxury ships, ie Seabourn, and very disappointing. The staff was superficially pleasant but mechanical, as long as we made routine requests they were okay. But if you want something out of the ordinary, expect to hear No. We experienced disagreeable and argumentative responses from waiters, those at the Destination Services desk, and Reception. Four Seasons Hotel training might be of benefit. The telephone barely worked. Internet? The slowest and least convenient system we've experienced on any ship. Food was extremely disappointing, neither delicious nor interesting, and small portions were a joke. Wines were bottom shelf. We understand the need for budget, but regular wines were lower quality. Avoid the entertainment, beautiful voices but artlessly arranged. Our cabin was adequate. Nothing special. Furniture was also just adequate. The ship is very noisy, though, creaking constantly. We found this annoying and not relaxing. The television could not be operated from the bed. Small conveniences should have been addressed and revised. However, our steward and butler were outstanding, and a high point of our journey, always a smile and willing to help. One bright star: The pool grill prepares delicious hamburgers! Ice Cream bar is fun! Other bright star: Helicopter to the glacier, walking on the ice. Priceless! Biggest disappointment, aside from rudeness: the decision made to bypass Hubbard Glacier rather than perhaps eliminating Sitka. Due to a fairly bad storm, the Captain explained the revised route to the entire ship AFTER we pulled away from Sitka. (We might have left the ship.) (This was days after announcing the journey up Tracy Arm was not possible due to ice, but why make the announcement moments AFTER the excursion in a smaller boat has already departed so we had no choice but to miss it completely?) Even before the storm, activities were cancelled, rescheduled, and generally disappointing, with the exception of the helicopter ride (extra but worth every cent.) Destination services personnel were either rude or poorly trained. The ship vibrates noticeably most of the time, and it rolls and pitches in bad sea. We experienced a storm such that we were not able to visit Hubbard Glacier, one of the highlights of the trip. We were told this is very unusual, but other comments indicate it seems fairly standard and there could be a contingency plan to include more highlights. (Was the reason for eliminating Hubbard and going directly to Seward for the passengers' comfort as stated, or because they have a schedule, and it is more important to get finished than to provide a truly memorable trip?) Many passengers disembarked still sick from over 36 hours of violent seas. Was there really no better way to handle that? For a $20,000 holiday for a week, this was just adequate. Frankly, I want more than adequate for that expense of time and money. If we return to Alaska, we'll not do so on Regent Seven Seas.

Barely adequate - saved by spectacular scenery

Seven Seas Navigator Cruise Review by Sea2Sea Luxe

128 people found this helpful
Trip Details
  • Sail Date: August 2015
  • Destination: Alaska
Alaska is stunningly beautiful. The scenic wonders made the time well spent, but that is separate from our disappointing experiences on Navigator.

We found the overall attitude to be very different from other luxury ships, ie Seabourn, and very disappointing. The staff was superficially pleasant but mechanical, as long as we made routine requests they were okay. But if you want something out of the ordinary, expect to hear No.

We experienced disagreeable and argumentative responses from waiters, those at the Destination Services desk, and Reception. Four Seasons Hotel training might be of benefit.

The telephone barely worked. Internet? The slowest and least convenient system we've experienced on any ship.

Food was extremely disappointing, neither delicious nor interesting, and small portions were a joke. Wines were bottom shelf. We understand the need for budget, but regular wines were lower quality.

Avoid the entertainment, beautiful voices but artlessly arranged.

Our cabin was adequate. Nothing special.

Furniture was also just adequate. The ship is very noisy, though, creaking constantly. We found this annoying and not relaxing. The television could not be operated from the bed. Small conveniences should have been addressed and revised.

However, our steward and butler were outstanding, and a high point of our journey, always a smile and willing to help.

One bright star: The pool grill prepares delicious hamburgers! Ice Cream bar is fun!

Other bright star: Helicopter to the glacier, walking on the ice. Priceless!

Biggest disappointment, aside from rudeness: the decision made to bypass Hubbard Glacier rather than perhaps eliminating Sitka. Due to a fairly bad storm, the Captain explained the revised route to the entire ship AFTER we pulled away from Sitka. (We might have left the ship.)

(This was days after announcing the journey up Tracy Arm was not possible due to ice, but why make the announcement moments AFTER the excursion in a smaller boat has already departed so we had no choice but to miss it completely?)

Even before the storm, activities were cancelled, rescheduled, and generally disappointing, with the exception of the helicopter ride (extra but worth every cent.) Destination services personnel were either rude or poorly trained.

The ship vibrates noticeably most of the time, and it rolls and pitches in bad sea. We experienced a storm such that we were not able to visit Hubbard Glacier, one of the highlights of the trip. We were told this is very unusual, but other comments indicate it seems fairly standard and there could be a contingency plan to include more highlights.

(Was the reason for eliminating Hubbard and going directly to Seward for the passengers' comfort as stated, or because they have a schedule, and it is more important to get finished than to provide a truly memorable trip?) Many passengers disembarked still sick from over 36 hours of violent seas. Was there really no better way to handle that?

For a $20,000 holiday for a week, this was just adequate. Frankly, I want more than adequate for that expense of time and money.

If we return to Alaska, we'll not do so on Regent Seven Seas.
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