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341 Princess Rome (Civitavecchia) Cruise Reviews

The food quality and selection is not what I have been used to on Princess cruise. Was served French fries with a filet mignon. Being on a Mediterranean cruise would have expected a better selection of seafood and fish. King prawns were ... Read More
The food quality and selection is not what I have been used to on Princess cruise. Was served French fries with a filet mignon. Being on a Mediterranean cruise would have expected a better selection of seafood and fish. King prawns were the size of baby shrimps. Although the MichelAngelo waiting staff was really courteous and helpful. Pedro the head waiter was good to find us nice and enjoyable people to sit with. Front desk service is useless they give you the run around! We were booked on a shore excursion on our day of disembarking but the bus couldn’t carry luggage. It would have been great to visit Mykonos but the rough sea prevent it us to port.... the captain decided for the safety of the passenger to continue our route. I’m glad that he made that call for our safety. Princess didn’t live up to their slogan.... Come Back New! I found that Princess cruise line has been going down in quality over the last 5 years. It not what it used to be. Read Less
Sail Date September 2019
Flew to Rome to board the ship.Booked an expensive junior suite and the experience was ruined by two anti social demons in the stateroom next door.Mother and daughter from New Zealand.On the 2nd day they were shouting and bawling and ... Read More
Flew to Rome to board the ship.Booked an expensive junior suite and the experience was ruined by two anti social demons in the stateroom next door.Mother and daughter from New Zealand.On the 2nd day they were shouting and bawling and swearing and using the F word.I spoke to the cabin steward who promised to get it stopped. It did not stop and they were on the balcony at 6am swearing and being a nuisance. I got customer services involved and i did everything correct to try and get this noise stopped.Customer Services failed to stop the noise and the cruise was ruined. If you are caught smoking you get fined and possibly asked the leave the ship so why allow guests to spoil a holiday with noise and not kick them off or move them ? A lot of obnoxious guests on this ship - foul language and mostly American females who were doing this. Food was hit and miss - some meals had to go back due to being badly cooked. Mykonos was not visited due to bad weather and another boring sea day to endure. I complained to Princess when i got home about the noise problem and they offered me zero compensation - nothing !!!! I had filmed the noise and had evidence so i said Ok lets go to court.They replied with still no offer of any compensation.Downright uncaring and i will NEVER book with them again. It was such a joke how they handled the noise problem on board.I heard the noisy neighbours slam the cabin door as they went out. About 20 mins later a knock at my cabin door - Filton a customer service guy. He said he had been listening to the cabin next door and wanted to assure me all is now quiet and no problem !! I said THATS BECAUSE THEY ARE NOT IN !!!!! He said Ok he will find them and tell them to stop this noise.Waste of time as it never stopped. Read Less
Sail Date September 2019
It's the only cruise line that I travel one .In fact my first cruise was on the Emerald. We arrived in Rome one day prior and it was amazing. As a platinum member the check-in was very fast. The ship was refurbished but the ... Read More
It's the only cruise line that I travel one .In fact my first cruise was on the Emerald. We arrived in Rome one day prior and it was amazing. As a platinum member the check-in was very fast. The ship was refurbished but the stateroom decoration is outdated. The food was very good . The boutiques aren't interesting even boring. The musicians are very talented and the singers also. The atmosphere was very relaxing. We had the anytime dining and its a great option if you want to relax. the entertainment presentations at the Princess theater were the worst I've seen so far. Our room cleaner wasn't friendly and helpful .The worts we had so far.I'll remember him for a long time. The ports offers very affordable shuttle that make your reconsider the necessity of paying for expensive excursions.The one in Corfu and Chania were a waist of money and my time. Read Less
Sail Date September 2019
This matched some places we wanted to see, particularly Crete, and also allowed is to spend a few days in Rome before the cruise and then in Athens after the cruise. Princess is one of the top cruise lines and embarkation was fast. Our ... Read More
This matched some places we wanted to see, particularly Crete, and also allowed is to spend a few days in Rome before the cruise and then in Athens after the cruise. Princess is one of the top cruise lines and embarkation was fast. Our bags were delivered minutes after arriving at our cabin. We only saw our cabin steward once at the beginning but there were no problems. The entertainment was good, however, we have been on ships that had far better entertainment. The excursions were great, although we could not dock at Mykonos, which was no fault to the ship. The excursion staff were very efficient and the shore side excursion people were very good. The only criticism would be that the food quality is not as good as it used to be, particularly in the buffet on the Lido deck. Overall, it was a good trip and we would recommend it. Read Less
Sail Date September 2019
Bucket list cruise for both me and my spouse and wanted to see if we would like to go back to the Greek islands for a further visit. And we will. Very surprised on how it was easy to embark in Civitavecchia and loved our stay for 2 days ... Read More
Bucket list cruise for both me and my spouse and wanted to see if we would like to go back to the Greek islands for a further visit. And we will. Very surprised on how it was easy to embark in Civitavecchia and loved our stay for 2 days before. Highly recommend it! First time booking a back to back cruise and i would not mind doing that again. I found the food was a little repetitive for my personal preference and not hot enough either in the dining room (anytime dining) and the buffet (world market). Breakfast was a little repetitive and Princess no longer offers toaster/grill to make your own toast, bagels so your toast, bagels, english are cold. Same for their eggs sunny side but under a heat lamps, so stiff and not good. They did offer build your own omelettes which was very good. We went to Kotor Montenegro twice and would do that again. We missed Mykonos because of high winds but that could not be helped. The staff were nice and mostly very helpful. I will cruise again with Princess. Read Less
Sail Date September 2019
My sisters and I chose this cruise because of the itinerary and length of time to enjoy together. The ship was amazing and staff were incredibly kind and personable. We loved the entertainment, especially Kory Simon the piano man and the ... Read More
My sisters and I chose this cruise because of the itinerary and length of time to enjoy together. The ship was amazing and staff were incredibly kind and personable. We loved the entertainment, especially Kory Simon the piano man and the shows. Meals were sensational and a speciality meal in the Crown Grill surpasses our expectations. The scenery of the countries we visited and history of Europe is fascinating. 21 days flew as we enjoyed every aspect of the ship, the staff and fellow passengers. The international cafe was a hotspot after excursions for a relaxing drink and snack before our formal dining room experience and we also could tan in the afternoon high tea at three if we chose high was so nicely served. The crowd control was very well dealt with by offering so many different venues throughout the ship as well which made it feel very comfortable. I loved every minute of the 21 days and my next trip will be longer- again with Princess Cruises! Kudos to Princess! Read Less
Sail Date September 2019
Choose this cruise to experience Greece and its food, drink and culture. The good is that Princess did an awesome job on embarkment (no wait) and disembarkment. Excursion organization and cleanliness, and great staff. It couldn’t have ... Read More
Choose this cruise to experience Greece and its food, drink and culture. The good is that Princess did an awesome job on embarkment (no wait) and disembarkment. Excursion organization and cleanliness, and great staff. It couldn’t have been any better. I rated 4 stars because I wouldn’t take this cruise again. It was boring. Entertainment was for older people ( we were a party of 8 in our late 50s and early 60s). Pool parties and piano bar weren’t what we had on other cruise lines. After dinner we struggled to find things to do. We were looking for dancing or comedy. There was one great band with a woman singer that we found 2 nights and that was the entertainment highlight. We had people in our party fall asleep and leave during auditorium shows. We did trivia a few times and that was fun. Food and drink were awesome. Service was exemplary. Shore excursions ... mostly good, organized, good guides and clean bus on all with no waits. Crete we did a beach excursion and when we got there there weren’t enough lounge chairs for our party to be together, stained cushions on loungers and you couldn’t swim cause of the rocks .. not what we expected. Now Corfus excursion was awesome town and cooking class. Highlight of the trip. We booked wanting to see white beaches and bluest water with the white buildings and saw none:(. Too windy to go to Mykonos (which we booked for) and princess did nothing for us that day ie, free drinks, more entertainment so that felt like a wasted day. One more thing, we were on a Greek cruise and the nightly dining had no Italian or Greek food or appetizers. Would highly recommend they change this to have 2 or 3 options for the area every night. Also the wine and beer of that region would be a plus. Would recommend this cruise for older people. Read Less
Sail Date September 2019
This was our third cruise with Princess Cruise Lines. The three-week itinerary of the Emerald Princess met our requirements as we wanted to visit multiple ports in the Mediterranean. We booked our daily excursions through the ship's ... Read More
This was our third cruise with Princess Cruise Lines. The three-week itinerary of the Emerald Princess met our requirements as we wanted to visit multiple ports in the Mediterranean. We booked our daily excursions through the ship's website (online, prior to leaving home) and were very happy with each of our selections. The tour guides were knowledgeable and proficient in the English language. The ship's staff is very organized about making sure each passenger gets to their appropriate meeting point and onto the correct bus each morning. We also thoroughly enjoyed our meals in the dining room and the variety of entertainment offered on board the ship each day and throughout the evening. The staff on the ship made our voyage extremely special and pleasant every day. We had an extremely positive experience and look forward to cruising with Princess Cruise Line again in the (hopefully) not too distant future. Read Less
Sail Date August 2019
We chose this cruise because of the ports of call and our Parents, who went with us, are Platinum members on Princess. The check in was the quickest we have experienced in comparison to Royal Caribbean. The Food choices each day in the ... Read More
We chose this cruise because of the ports of call and our Parents, who went with us, are Platinum members on Princess. The check in was the quickest we have experienced in comparison to Royal Caribbean. The Food choices each day in the restaurants were excellent and very appealing to look at. PROS: Check in process was efficient and quick The itinery was great. Ports of call were gorgeous and perfectly fit our bucket list. Staff was very friendly and professional. This was especially true with stateroom Stewards and casino hosts. Bar staff was quick and friendly. We booked interior rooms because we didn't plan on staying inside. Were very surprised with how spacious the rooms were and the bedding was so comfortable!! CONS: Entertainment was very poor and catered to over 70 crowd. No variety each night. Food in Dining rooms were great but Buffet selection and taste was poor. Part of our excursion was canceled to rough seas(Amalfi Coast and Pompei) They took us to Sarrento by bus and dropped us off at the square for 1 hour. Poor substitute for a boat cruise down the Amalfi Coast. Princess credited us $40 for the change in itinary. Eve though I appreciate the thought, I think this was highway robbery when you consider the substitution. I felt that Princess Excurtions did not credit us the appropriate amount for the shortfall. How can you compare the experience and price to being dumped at the city square to sit in the hot sun for an hour. I would have preferred to return to the ship and use the credit on another excursion. This left a poor taste in our overall impression of the cruise. They lost one star for this experience. Read Less
Sail Date July 2019
This was our fourth cruise on princess 2nd time on the Emerald. Th is was a 14 day cruise. Starting in Rome. 10 ports ending in Barcelona. I recommend this cruise or any cruise going to th is region of the world, we previously did a family ... Read More
This was our fourth cruise on princess 2nd time on the Emerald. Th is was a 14 day cruise. Starting in Rome. 10 ports ending in Barcelona. I recommend this cruise or any cruise going to th is region of the world, we previously did a family land tour of northern Italy so this would be all new territory. We were picked up at our hotel in the Spanish steps area to the Ship. I think it was about Two hours. This trip was my wife and I first time cruising just the two of us. Getting on the ship was very organized and quick dropped off our bags waited about 2 minutes to get to the check in desk received our cards and off to the ship. We had a balcony 14 deck near the front of the ship, same type size room we had when we did Alaskan cruise Two years earlier. Plenty of room for two and our four bags . One thing to know if you never cruised before we bring a heavy 6 foot extension cord with multiple plug ins. The bed was great room clean and our room Stewart was very good always seemed to know when we would leave room always kept clean . There are two dining rooms we ate Da Vinci, and Michelangelo. We ate breakfast almost every day at Da Vinci. . And Dinner at Michelangelo had the best Materdi Carlos the magnificent And our lovely waiter Franco from Mexico. We had anytime dinning but our table was always saved for us we started with just my wife and I and as we made friends we had a table for 6.the food was good some excellent some ok mostly very very good. Franco always new what we’re drinking and never waited long to receive them. I would not recommend the buffet much. We ate there two times . Excursion We did two from the ship. We did Pompeii from Salerno all I can say was the tour guide from the princess ship was horrible he made up stuff and not one time did he take us to a shady area when it was near 100 degrees. My suggestion make all your excursions before you leave home online with reputable companies. We did a excursion in Kotor Montenegro was booked before we left home. We did this from a group of 6 Aussies we met from roll call. We did a speedboat. Blue cave , submarine caves tour with swimming at the blue caves,a very fun 3 hour tour, we then did The Godfather tour booked from princess , this was a very fun day. Great tour guide if your a fan of The Godfather movies you will enjoy this. Our next paid excursion was also not from princess with family we met from roll call. We did Pompeii again from Naples. This was a fantastic tour our guide his name was Sasha was so knowledgeable his father was also a tour guide I told him what the tour guide from the princess ship told us and he said what load of garbage i showed him the pictures I took from the first tour and what the guide told us about that. He was blown away with the crap the first guide told us. Every time there was shade he took us to the shady spots and explained what was the real history, all ”other ports we did either the hop on bus or just walked the towns. We had some of the best food on land ever.seafood was more then fantastic. One thing if your going to book your excursion from princess do it before you get on the ship most of the good excursions sold out very fast. I do recommend using non princess excursion. We made a lot of new friends in this ship. After dinner we would go to crooners bar see the piano player. We did trivia one night. And we watched a few movies on the deck with greasy popcorn. If you drink much including alcohol coffee and water get the drink package we got ours free with our balcony booking so it was worth it. Drinks are not cheap if you buy your own . Bottle water $2.50. Latte $2.50 each . We had a later time to get off the ship in Barcelona our transportation was supposed to pick us up at 10 but after 3 phone calls they finally got there by11.00 there is no place to sit and almost no shade at the Barcelona terminal. Then they took us to the wrong hotel , this was not booked through princess . One thing I would recommend transfers book from princess. If you smoke they have a cigar smoke room or you can smoke on the 16 th deck ... Feel free to ask my anything you would like to know. Read Less
Sail Date July 2019
We are a family of 6 - 3 generations consisting of 80 year olds x 2, late 40’s x2 and 2 children 8 and 12. The booking experience was not great with the dining time being changed from 6.30pm to 5.00pm without our knowledge and the on ... Read More
We are a family of 6 - 3 generations consisting of 80 year olds x 2, late 40’s x2 and 2 children 8 and 12. The booking experience was not great with the dining time being changed from 6.30pm to 5.00pm without our knowledge and the on board packages being altered on the day we were booking them. However, we were determined to enjoy the holiday and we did. The ship in our opinion is very good, with majority of the staff being friendly. We did find the muster station drill a little bit cringeworthy and reminded us very much of Disney, and not in a good way. The food in traditional dining was okay, but if it was not for the staff, we would say the experience was not great. The buffet during the day we found to be good, clean and efficient. The cabins were kept very clean and we liked the fact we could have the balcony dividers open allowing for an open area for our family, which worked very well. My father was 80 during the cruise and we booked to go to the Steakhouse. Big mistake - wines were out of stock, poor service and food, and the whole atmosphere was not what we expected. Diners were there at 930pm wearing pool attire and sun hats, whilst we had dressed formally. Entertainment was good, pool areas were good, bar service was good. We had prebooked the soda package but not convinced we were not always charged for soft drinks as they do not give you receipts. The demo with the chef and maitre d’ was very good and funny. The tender at Kotor was a shambles with us having to wait for over an hour to get off. Had we known the length of time, we would have arrived earlier. On the return, they had run out of drinks and cloths despite standing out on quayside in the heat and they knew how many people were still not on board - they seemed ill prepared. On the morning of disembarkation, why are most lifts not working? They all were reserved which is crazy when you have elderly relatives. We did not do any ship excursions as learnt our lesson on previous occasions - always book your own! Our cabins were right by the laundry - noise was not an issue at all. Perfectly happy with cabins. We all enjoyed the cruise itinerary and particular pleasures were Pompeii, Mykonos, Chania and Athens. A good, family holiday and felt safe and happy at all times. Would I go with Princess again - possibly but not overwhelmed and would think twice. Read Less
Sail Date July 2019
The port was a busy mess but after reading some reviews prior to travel, we were prepared for that and tried to keep calm and safe throughout the process. The cabin itself was like a nice hotel room and we really enjoyed that sea view. ... Read More
The port was a busy mess but after reading some reviews prior to travel, we were prepared for that and tried to keep calm and safe throughout the process. The cabin itself was like a nice hotel room and we really enjoyed that sea view. Some of the fellow travelers were saying the staff was not good enough but me and my husband did not find any fault on them during the whole cruise. Dining was nice, we tried nearly all the restaurants and coffee shops except for the pizza place as while traveling long distance, eating junk is just not what you would like to do. Our favorite was Da Vinci dining room. The key for the breakfast was to wake up early and enjoy the first meal of the day in peace. To my taste, I would love the entertainment on board to be a little more interactive. Most of things to do on the cruise ship are related to food and beverage or otherwise, pay a big stack of money to visit gym or spa. The concert entertainers were nice but while cruising for 2 weeks you will notice that they are repeating themselves. In the most of ports, we were taking hop on hop off buses to cover maximum ground in a short time. The Canary Islands was the highlight of the cruise for us. You do not need any tours there, just walk around and enjoy the atmosphere. You will love it. All in all it was a pleasant experience and I would not mind to take this cruise again but perhaps for shorter time. Read Less
Sail Date July 2019
First Med cruise and first cruise with Princess. It exceeded our expectations. Everything was perfect. Staff were so nice. Food was fantastic. The activities and shows were all very good. Such nice treatment from all the crew. We met ... Read More
First Med cruise and first cruise with Princess. It exceeded our expectations. Everything was perfect. Staff were so nice. Food was fantastic. The activities and shows were all very good. Such nice treatment from all the crew. We met people from all over the world. This cruise had started in Singapore, picked up some more people in Dubai and then Rome, where we got on. 10 days of spoiling from all the crew on Sapphire Princess. The excursions were very good, we took the one to Juno beach. It was fantastic, and they had a speaker on the D-day landings, aboard the ship. The excursion in Portugal to Sintra and Cascais was excellent. It was so beautiful, both places. We really enjoyed Gibraltar and Monaco. The International cafe in the piazza was fantastic. All the restaurants, provided excellent service, everyday. The food was hot, and very good. We ordered Room service every morning and it always arrived promptly. The entertainment was great, and varied. We also tried the two speciality restaurants, the Steak house and Sabatinis. Both were very good. The pizza restaurant was good as well. So many bars, but lots of quiet spaces to find some space. Read Less
Sail Date April 2019
I just took the 10 Days Regal Princess out of New York last November and had the best food service and selection so I gather a group of friends to do the 10 Days Euro Explorer cruise and what a disappointment! Everyday the breakfast ... Read More
I just took the 10 Days Regal Princess out of New York last November and had the best food service and selection so I gather a group of friends to do the 10 Days Euro Explorer cruise and what a disappointment! Everyday the breakfast buffet is exactly the same! Where is the smoke salmon? If is behind the station and you have to ask for it! Water down coffee and hard as a rock toast! Lunch buffet is no better unless you go down to the dinning room and catch hell from their waiter staff and yells at you when you do not sit at the right table. No flexibility when you want to eat before 8pm or else buffet is your option! The ship was supposed to be recently refurbished but the cabin still looked aged and only new TV and bed. But I must say the bed is really good and comfortable to sleep on! TV has very good movie selection but you can not check the ship's day program and only via your cellphone or mobile device... why not? Who is their IT Program Director that can't even come up with this basic function? The TV is HD but the in-house program that talked about the shore information recorded from the live sessions are not so you will see all the fizzy video the you can't even read the wording they are showing on shore info. Read Less
Sail Date April 2019
Ship was not tired as others had advised and we thought it was in good condition. Embarkation and disembarkation were excellent and UK Customs Checks happened on board 2/3 days before docking at Southampton. Restaurants were all ... Read More
Ship was not tired as others had advised and we thought it was in good condition. Embarkation and disembarkation were excellent and UK Customs Checks happened on board 2/3 days before docking at Southampton. Restaurants were all excellent and we ate in 8 of them. Food was fantastic, however the service from the waiting staff was at best, variable. From shocking to good.Horizons was the worst and the Manager handled our constructive comments about the service, very well. But even now, 6 days after the cruise our overall thoughts and memories are that the service was the poorest we have ever experienced on any cruise. It was so bad it affected our enjoyment of the holiday. Cabin was excellent - large and good bed, pillows and shower (if a bit small). TV had Sky Sports live and Sport 24 (all the live football and golf you could wish for). On Demand service included the films from the previous day's shown in the Cinema and pool sire Screen. we watched - A Star is Born, Mary Queen of Scots and The Wife. All fantastic and recent releases. Signage for each floor is not clear or intuitive. The gym is good, but staff unwelcoming and stand-off ish. Information provided was mostly "selling" literature which was annoying. Good App, printers to run off on board expenditure and good street maps of the forthcoming ports to allow planning to get off ship. Library was shared with future Cruise Sales - so not a library - more a store for second hand books to be taken away. Ports were fine - best were Monaco, Barcelona and Gibraltar. Although I loved the walk to Le Harve and its museums and beach area. Unless Princess Cruises get their act together on staff attitude towards passengers (staff working in security, gym, restaurants, cafe on Deck 5, Guest relations, common areas and Horizons) we will not be back. Read Less
Sail Date April 2019
We, recently, got home from the Dec 5th Transatlantic on the Pacific Princess. This itinerary started, for us, in Civitavecchia (Rome) and included the ports of Naples, Palermo, Gibraltar, Cadiz, and Santa Cruz De Tenerife before the ... Read More
We, recently, got home from the Dec 5th Transatlantic on the Pacific Princess. This itinerary started, for us, in Civitavecchia (Rome) and included the ports of Naples, Palermo, Gibraltar, Cadiz, and Santa Cruz De Tenerife before the crossing to Fort Lauderdale. We arrived in Rome the morning of Dec 2nd and had a wonderful three day stay at the Palazzo Naiadi near the Roma Termini. The complete staff at this hotel was very courteous and helpful during our stay. While in Rome we saw the Colosseum and the Vatican on Monday and Tuesday with a considerable amount of walking the entire time. We booked our transfers from the airport to Rome (VIP transfer) and Rome to port (Countryside Tour) with Rome Cabs. I would recommend them as your first choice as they were very, very, easy to work with. Our Driver, Rosselina, was our driver for both transfers. She was on time, very knowledgeable and was a great companion as well as driver. She showed us many sites on the way into Rome. On the way to the port the tour was to Lake Bracciano and the Bracciano Castle where we toured the castle and spent some time in the small town enjoying an espresso and had time to purchase some cheese, meats, and bread for the ship. After this stop we went to the small town of Ceri for a nice lunch in a local cafe. While eating, Rosselina arranged for us to purchase a bottle of local olive oil before the store closed and we were able to pay for it with our meal. During the rest of the drive, Rosselina shared much information on the area and the port. We arrived at the port in the early afternoon and were the only passengers boarding so the process was as easy as any we had experienced. We were on the ship and in our cabin within 15 minutes. Our luggage arrived soon after. We were in cabin 8069, an aft cabin just below the Panorama Buffet. We, rarely, had any excessive noise from the deck above. For the most part, we had a quiet cabin. The cabin was suitable in size and the bed was very comfortable. The bed was lower than we’re used to, and we could not fit our large hard side luggage under the bed as with previous cruises. Although we had issues with where to put our luggage, we had plenty of space to place our clothes and other items. For your reference, my suitcase is 12” thick. Our cabin steward, Ronaldo, was very busy with many cabins, at least 12, and he did his very best to take care of all the cabins. He was, also, very good at keeping our bucket filled with ice and the cabin in good order despite his hectic schedule. We did grow very fond of him during the cruise. Our experience in the dining room was very good. Our Maître d was Luigi Pascale who was very entertaining and managed the dining room with precision. Our head waiters were Vincenzo Del Santo and Joao Serra Da Costa Santos who took very good care of us. One of our table mates needed a special menu and Vincenzo was there every night to provide him with his special menu for the next evening meal. The menu was more than sufficient, and we had many choices every evening, although there was some repetition of menu items. Overall, the food was very good with only a couple things I would not have ordered again. The Panorama Buffet had good variety of choices for breakfast and lunch. The food was always fresh and there were ample places to sit. A few times we would be joined by random diners who were, for the most, very engaging and enjoyable. We very much appreciated eating in the outside deck area. The only downside is that when we brought our fresh coffee the service staff would tend to assume we didn’t need other things like juice and water. We, frequently, had to get those ourselves. We ate in the Sterling Steakhouse once and found the steaks were only average. This is subjective though as we can get excellent cuts of steak where we live, and our expectations are high when it comes to steak. That said, the services were fine in the restaurant. After a premium wine tasting I was offered attendance at a special “Super Tuscan” wine and food tasting lunch in Sabatini’s. This was put on by the chef Alessandro Carrer and presented by the maître d and head waiters. This was a 5-course tasting menu with wine pairing and was excellent. For me, this was one of the highlights of my cruise. The entertainment, especially the ship’s production staff, was outstanding. The band was very good and played a variety of music genres. The singers were very entertaining and, again, very diverse in what they presented. The six dancers were all top notch and talented. I would have to say they were the best of any ship we have sailed. In addition to their amazing performances, the dancers also worked at the deck activities and other venues such as dance instruction and trivia, to name a few. The other entertainers who were booked during the cruise were good as well. The bars on the ship were good but our favorite was the Casino Bar. This is where we, and some of our new friends, would meet for drinks before and after dinner and after some of the evening shows. The two main people here were David and Mickey, who took excellent care of us during the entire cruise and were always there for us. Their service was probably the best during the cruise. We looked forward to seeing them daily. Naples - We took a ship excursion NAP-310, Pompeii, Sorrento, and Cheese Tasting. The tour was 9 hours and well worth the time. The first stop was to a place that produces Limoncello where we were able to taste and/or purchase the product. After, we stopped at a farm that produces handmade cheeses and we were shown how different cheeses were made. We were then treated to the cheese and wine tasting room where we tasted their fresh cheese and local wine. We, also, spent a couple hours in Sorrento, where many people wandered and shopped. After, we drove to Pompeii for the remaining time and explored the ruins. This was the highlight as Pompeii was number one on my bucket list. Palermo - We took another ship excursion PMO-210, Capuchin Catacombs and Mysteries. This was wonderfully enlightening tour that gave some insight to modern mummification was administered. After we toured the catacombs, we were taken to the historically private Oratories of Santa Cita and San Domenico where we learned of those practices and saw the magnificent artworks in each oratory. Gibraltar - We left the ship and walked to the cable car which took us to the top. Our tickets allowed access to many attractions on the walk back down such as St Michael's Cave, the Siege Tunnels, and Moorish Castle to name a few. After our walk down we stopped at Grand Casemates Square for a late lunch at the Lord Nelson Pub where we enjoyed a couple Guinness beers and a lunch we could not finish. All very reasonably priced. Cadiz - We went on a private tour with fellow roll call members to Seville that was organized by a roll call member through Spain Day Tours. The main attraction was Alcazar of Seville which was, in my opinion, more enlightening than a previous tour to Alhambra in Granada a few years ago. Alcazar was also a setting for some of the filming of Game of Thrones. Fun to see that if you're a Game of Thrones fan. Santa Cruz de Tenerife - We walked to the main downtown area, shopped and returned to the ship. The Ship - The ship is well maintained although she is still showing her age to some degree. Captain Spinardi, and his crew were remarkable and the service was very top notch, for the most part. Many thanks to the crew, in particular our waiters, bartenders/bar servers for their most attentive service. That made the cruise very enjoyable. The entertainment staff was, also, second to none. The six main dancers were exceptional in their talent and visibility during the crossing. Our, primary, reason for this cruise was to test the ship to determine how we wanted to accomplish sailing around the world. The fastest would be on the Pacific Princess but there are other options within the Princess fleet but on different ships. What I found was that, while I loved the ship and crew, it may not be of sufficient size to keep us occupied and physically active enough for a 111 day world cruise. That said, we will probably circumnavigate in segments sailing on bigger Princess ships. It's nice to have those options with Princess because we, very much, love this brand. Read Less
Sail Date December 2018
We chose this cruise because of the ports and the fact that it docked at the destination port for two days, allowing us to spend some time there prior to heading to the airport. We did go into Rome three days earlier than the cruise so we ... Read More
We chose this cruise because of the ports and the fact that it docked at the destination port for two days, allowing us to spend some time there prior to heading to the airport. We did go into Rome three days earlier than the cruise so we could tour sites there. This particular ship was small, which allowed us to get to know others quite well that were on our same cruise. The Dining was experience was so good, because of the small size of the ship, but also because they paired us with two other couples at our table and they couldn't have picked more perfect combinations for us to dine with. The entertainment was top notch. The singers and dancers were well trained and practiced. The others that came in on certain ports to entertain us were well chosen. Comedian was great and the local talent orchestra and musicians were well done to give us a taste of the local entertainers. I would take this same cruise over and over again. The ports were amazing and the timing of at sea days with the excursion days was perfect. The bar staff took the time to get to know you, so they prepared the perfect drinks both alocoholic and non for you during the entire cruise. The cruise directors that did the trivia were fun and the late night music and piano bar were very enjoyable. Read Less
Sail Date November 2018
Ports advertised. Dining staff was wonderful as was our cabin steward. Port excursion in Kotor, Montenegro was well below Princess standards. It was advertised as a dining experience with an experience chef in a private home. It was ... Read More
Ports advertised. Dining staff was wonderful as was our cabin steward. Port excursion in Kotor, Montenegro was well below Princess standards. It was advertised as a dining experience with an experience chef in a private home. It was supposed to be a three hour tour. The food was poor and was not a meal. The food was also not presented well and would be considered a snack at the very least. The tour lasted less than two hours as well. All of this for $99.00. The port in Ravenna, Italy was 30 minutes from the town of Ravenna and if you wanted to leave the ship there was a $26.00 fee for a bus to take you to Ravenna. It appeared to be a relevently new port and offered little to do. There was very little information regarding transportation options when you left the ship at ports if you were not on a ship excursion. The staff on the Pacific Princess was very friendly and accommodating on the cruise making the time on the boat enjoyable. Read Less
Sail Date November 2018
Selected this cruise because of the date and location. We were very interested in seeing the various stops as we had not yet been to some of them. Getting on the ship was really easy and we had our card and boarded without waiting in any ... Read More
Selected this cruise because of the date and location. We were very interested in seeing the various stops as we had not yet been to some of them. Getting on the ship was really easy and we had our card and boarded without waiting in any lines. The priority boarding arranged by the agency we used was great. Unfortunately, the stop in Florence was a disaster. We paid $110 each to Princess for a comprehensive three-hour walking tour of Florence. The group was about 50 people and one person decided he did not like the narration being provided by the extremely knowledgeable tour guide so he got vocal and rude telling the tour guide this was not what he signed up for and was going to leave the group if she did not speed up the pace. He did, in fact, leave the group and invited others to go with him. We ended up with a much smaller group, about 20 people, however, at this point, the guide thought she needed to speed things up or risk losing everyone. The three-hour tour was reduced to one hour so missed out on a lot of information we paid to receive. Not a good result. We did talk to someone on board the ship about our experience but she simply talked about what a positive experience it must have been to be able to see what we did see in Florence! No empathy at all. So, for the remainder of the trip, we booked tours ourselves off the ship with private cars and drivers. We paid much less money and had a custom tour each time seeing only what we wanted to see and taking as much time as we wanted. The dining experience was pretty average. The Horizon Lounge was what you would expect in any buffet line. The food was usually okay, however, the staff serving drinks and clearing tables were hit or miss. Usually, we had to get our own drinks unless we got lucky and were able to find a table being served by staff we had gotten friendly with. The premium dining experience was better. We ate a Sabatini's using a certificate from the agency that booked the tickets for us. It was what you would expect from a more upscale place though certainly not worth the $60 it would have cost dine there if we had to pay out of pocket. It was interesting that Princess sent us lots of emails about making reservations at the upscale pay-to-dine places on the ship as they were filling up fast. During the cruise, we did not see once any of the upscale places even close to being full. In fact, many times they appeared to be empty. The evening shows in the theater we sometimes better than expected. Most of the cast was pretty good and at least one cast member (the only Asian in the group) was being underutilized with the talent she has. The house band was relly good. Read Less
Sail Date November 2018
If you are desire a long rest, a Transatlantic Cruise is an ideal escape. This was our first, taken on the recommendation of friends. The staff, food and service were excellent. There was an interesting speaker each morning for one half ... Read More
If you are desire a long rest, a Transatlantic Cruise is an ideal escape. This was our first, taken on the recommendation of friends. The staff, food and service were excellent. There was an interesting speaker each morning for one half hour, no guest speakers for the remainder of the day. There should have been another speaker for an afternoon session, not just staff from the spa talking on various health and appearance issues. The scheduled times of the same activities remained the same each day, trivia is an example, limiting the opportunity to attend different venues. After the second day, I found the sea days and activities monotonous, and missed the variety of different ports of call. The port of Barcelona was excellent, and would have benefited from an overnight stay. The comics were most enjoyable, especially the multi-talented David Copperfield. We hope Princess brings him back often? This cruise was the first that I felt we missed some excellent entertainment that was scheduled at 9 pm, which conflicted with late traditional dining. Other cruises would have arranged for a second showing. We have cruised often, and will continue to do so, but will choose those offering the opportunity to explore new places. Read Less
Sail Date November 2018
We sailed with Princess eight times in the past but this was the worst. The biggest problem was Princess does not enforce hand sanitizing of passengers in areas serving food like the buffet. Passengers were grabbing food with their hands ... Read More
We sailed with Princess eight times in the past but this was the worst. The biggest problem was Princess does not enforce hand sanitizing of passengers in areas serving food like the buffet. Passengers were grabbing food with their hands as they tried to figure out how to work the tongs, needless to say many got sick on the cruise including me, my wife and the other couple we traveled with. One reason for picking this particular cruise was the ports. Genoa was cancelled weeks prior to the departure with the excuse "too much port traffic". It's hard to understand how they could not have known earlier. I suspect the real reason " Princess didn't sell enough Genoa excursions". Beyond this the 2nd port we wanted to visit, Toulon, was cancelled for weather although the weather didn't seem that bad. No compensation for missing either ports and that left us with 3 ports we had visited multiple times. Add in a non-existent captain (only seen for 10 minutes at the captains party and it was a 14 day cruise) and a cruise director that lacked ANY creativity and you have 10 very boring sea days. The best the cruise director could come up with was napkin folding, flying paper airplanes, egg drops and trivia, trivia, trivia. After so many cruises you would think she could come up with something more entertaining. We spoke to many passengers on-board and they all felt the same way and all couldn't wait to get off this ship. Nightly entertainment was routine as well, one comedian making fun that Americans didn't have free healthcare and side remarks about the president and a second comedian repeating word for word his routine we had heard on a prior Princess cruise. Singers were mediocre at best along with the production shows. Internet was fairly slow and we timed-out many times, this may be do to being in the middle of the Atlantic. The ship is definitely showing it's age and new carpet, furniture, etc would help. On the positive side the food was fairly good and we were happy to visit Sabatini's which had a more normal menu than we have found on other Princess ships. Service was good in all restaurants and relatively fast although we did have to wait for seating for dinner most times. Embarkation and luggage delivery was fast and easy, same goes for disembarkation. Our steward did a good job of daily cleaning of our stateroom. In summary we had another transatlantic on the Emerald booked for November 2019 and I just cancelled and asked for a refund. Spending thousands of dollars to go to ports you have visited many times while being bored on all sea days and night just didn't seem like the best way to spend our vacation dollars. Read Less
Sail Date November 2018
Reputation According to Cruise Critic this ship has issues and many reports from passengers are not positive at all. Our experience with Princess Cruises has always been positive so we went along with the booking we wanted. ... Read More
Reputation According to Cruise Critic this ship has issues and many reports from passengers are not positive at all. Our experience with Princess Cruises has always been positive so we went along with the booking we wanted. Electronic Bookings Great web site that is easy to navigate and where you can do all your bookings. A note about payment for excursions. You can book excursions well ahead of the cruise but payment must be made for the reservation to take place. There is no problem cancelling or changing the reservation until shortly before the cruise itself without incurring any cost. We used our on-board credit on our account in the payment section of the excursions. Evaluation After 16 cruises, 9 of which were on Princess ships we found our Crown Princess evaluation the lowest we have written. However, it is not all bad. Princess Cruises and Crown Princess had very good points on this trip. Our cruise was from Rome to Fort Lauderdale where the weather interfered with stops in the Mediterranean Sea. There is nothing one can do with bad weather. Ship management is another thing though. The positives were: • The Rome transfers from the airport to the hotel we had booked through Princess and the transfer from the hotel to the port at Civitavecchia to be excellent. It was well organized and we would certainly do that again on any future cruise. • Princess offered a choice of hotels in Rome. We selected the Savoy Hotel which turned out to be near perfect. It is centrally located near the Spanish Steps and Villa Borghese. It is about 200 m from Via Veneto. The hotel is steeped in history and old fashioned charm and includes an excellent hot and cold breakfast. The reception and staff were accommodating. • The embarkation and disembarkation were both very well handled. Smooth operation with no wasted time other than Border Services of course. • Our cabin with a large balcony was excellent. Lots of storage space to the point where we had unused spaces. The new Princess beds are outstanding. And our room attendant Manuel Crisostos was friendly, acutely aware of our likes and dislikes and always at hand keeping our cabin impeccably clean. • We had a traditional dinner where we found the food excellent and the service by Srinath our waiter to be of the highest standards. • On many afternoons, formal tea was served in a dining room. It was traditional and very well done. Definitely civilized. • Overall, the ship’s staffs were all very friendly and courteous. • My spouse needed serious medical attention. Dr Kruger and her whole medical staff provided exceptional support. They were all very professional, showed empathy, and ensured that my spouse was comfortable and able to fly home on arrival in Fort Lauderdale. We could not have received better attention and treatment. To counter those positive points we found the following deplorable: • In our booking we had a choice of traditional dinner at 6 pm or 8 pm. We selected 6 pm and it was confirmed. Before the cruise we were twice advised that the dinner timings at been changed throughout the fleet to 5 pm and 7:15 pm. 5 o’clock being too early for us we elected to change to 7:15 pm. However, on embarkation we discovered that Crown Princess had ignored the company direction and had us at the 8 pm sitting. We gave it a try and found it much too late. That set a very negative tone for us. • The water system was problematic with air in the pipes, cabin hot water that came out brown and for two nights there was no water at all in the cabin from midnight to 5 am. Even if Princess the tap water is potable, I would wager the=at CDC would not agree when the water is brown with air mixed in the pipes. • On 13 November there was a sewer smell in the Atrium early in the morning. There were also similar sniffs of methane on occasion but that morning it was a significant venting issue inside the ship. • The food in the Horizon Court (Buffet) was generally lukewarm at best. The fried eggs in the morning were cold and meats as well. There was also a paucity of mixed salads at lunch time. Overall, the layout needs to be re-thought and the foods meet common heat standards. • The daytime entertainment lacked lectures on relatively serious subjects without having to seek the discovery channel on the cabin TV. Instead, there was bingo, bean bag tossing, games on trivia, and similar activities, or, commercial sales pitch of all sorts. The only lecturer dealt with his career in Hollywood… • On past cruises you could see performers in many locations on the ship but on Crown they used DVDs instead of musicians albeit the Atrium had entertainers but no seating space. • The smoking in the Casino that spread to the rest of the ship and the crew lounge venting on the promenade deck was offensive to us. We cancelled our reservations for a future cruise on Crown Princess and would look elsewhere in the future. Read Less
Sail Date November 2018
Always wanted to cross an ocean as an immigrant to Canada. This was our first cross Atlantic cruise, our first on Princess and the first ever cruise for my partner. The boat was very good. We had a great time on this trip. We were ... Read More
Always wanted to cross an ocean as an immigrant to Canada. This was our first cross Atlantic cruise, our first on Princess and the first ever cruise for my partner. The boat was very good. We had a great time on this trip. We were in Europe for 2 weeks before embarking visiting Paris and Rome each for a week. The staff was great. The restaurants were to our taste quite too similar. The food was good but the three anytime restaurants had a very similar decor and the menus sounded very similar. We preferred by far the steak house over the Italian restaurant for the pay a fee restaurants. We loved the cabin and the mattress and pillows were the most comfortable we ever slept on. Too bad the mattress is not sold in Canada. Our Stewart was fantastic. It was a pleasure to have Wilmer helping us. He did an amazing job. For activities, my partner would have loved more hands on activities like cooking class. I enjoyed the movie under the stars. The larger pool was a lot of fun especially with a little sea movement cresting some waves. We enjoy the coffee bar. I used an Internet package. It was great to be able to work from the middle of the Atlantic. If possible it would be great if the speed could be increased. At time it was painfully slow. Regarding the TV, we would have preferred for the movies at least an option to start the movies when we wanted like a Netflix style. A little more selection in movies and shows would be great on such a long cruise. We only used princess excursions at one harbor. We did our own at the others. We never looked really at the excursions offered. We were used to go on our own. Embarking was very easy and smooth. Disembarking was good too. Just slow with the us customs to clear. Read Less
Sail Date November 2018
Always wanted to experience a transatlantic cruise. The Crown Princess was great. Entertainment was less than desirable! Food was good. Ports were great. Getting to the ship from the train station (Civitavecchia) was a very bad experience. ... Read More
Always wanted to experience a transatlantic cruise. The Crown Princess was great. Entertainment was less than desirable! Food was good. Ports were great. Getting to the ship from the train station (Civitavecchia) was a very bad experience. There were a few people that didn’t have a clue how to get to the ship. The shuttle never stopped at their Shuttle Stop! We had to walk to the ship from the train station. With all our luggage! One couple was quite elderly. The other ship, in port at the same time, had a continuous shuttle! Our cabin as far as cleanliness was ok. The stewards really need to clean counters, mirrors, tv screen a bit better. Beds were amazing. Two amazing bar tenders in the crooners bar were fantastic! Bruce and Victor, also Jasmine in the crooners bar made it a very enjoyable time! Always remembered who you were and what you drank. Always made your presence known! Shore excursions of course are always pricey but were enjoyed. The activity staff were great when it came to their entertainments. The comedians were awful! One comedian walked so fast back and forth that he gave me a headache. Wasn’t funny! Disembarkation was brutal. Because it was a transatlantic cruise, everyone had to go through customs including all the staff! Only two international lines and four lines for the Americans to go through customs! Read Less
Sail Date November 2018
We wanted a transatlantic cruise, and Rome was an attractive port in which to spend pre-cruise days. Genoa, Toulon, Barcelona, and especially Azores, were all interesting ports. Genoa was dropped, and replaced with Livorno about 12 days ... Read More
We wanted a transatlantic cruise, and Rome was an attractive port in which to spend pre-cruise days. Genoa, Toulon, Barcelona, and especially Azores, were all interesting ports. Genoa was dropped, and replaced with Livorno about 12 days before sailing. We couldn’t stop in Toulon due to rough seas and high winds. Barcelona and Azores were wonderful, but at least 4 of our 9 sea days were very rough. We’ve investigated the fall crossings for several years. They normally set sail by the third week in October, so I’m not sure if the later sailing contributed to the rough seas. The last theee days, we had lovely, warm weather and smooth seas. This is a good value cruise, but it is not the typical mix of Princess passengers. Entertainment was not quite up to the standards of other Princess cruises, but Magic To Do is a very well-done, professional show. The food was good, and service is overall very good, especially in the staterooms. One issue we had was that we both came down with colds. My husband’s symptoms occurred immediately upon entering our stateroom. Mine developed 4 days later. We both noticed that we felt much better when we were out of our rooms, especially when we were in fresh air. Not sure if the feather bedding contributed to the symptoms/seriousness of the colds, but the stateroom sure didn’t help. Read Less
Sail Date November 2018
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