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1,697 Norwegian (NCL) New Orleans Cruise Reviews

My husband and our two kids decided to take our family vacation on a cruise this year... after much research and obviously not enough reading of reviews, we chose to sail on the Norwegian Breakaway. We prepaid all the service fees and pre ... Read More
My husband and our two kids decided to take our family vacation on a cruise this year... after much research and obviously not enough reading of reviews, we chose to sail on the Norwegian Breakaway. We prepaid all the service fees and pre booked all our excursions so that we could relax and not have to worry.... wrong! We booked with several promotions included in our trip...or do we thought. Our $50 onboard credit was nowhere to be found on our bill so after several trips to the customer service desk, sand two other people beside us having the same issue, we left disappointed!! $50 is not the end of the world but we expected the cruise line to honor their promotions..beware of these promotions. We all had the drink packages....my husband and I the liquor package and the kids had the soda package... what a joke. We could have at least saved the $70 we spent on the kids because they couldn’t get a drink from the bar without us... and well let’s face it... this ship is nothing but bars. Speaking of bars, I hope you like standing in line... the service is atrocious! These employees avoid eye contact at all cost. And you pay a heavy service fee for no service. Even the sit down restaurants leave everything to be desired... cafeteria food at its best and again atrocious service! The excursions were amazing... after we waited in line for 30 minutes at guest services to get our passes that were supposed to be left on the room since we prebooked. The service of our room was touch and go... out room was always cleaned but we had to search the hall for someone to get us toilet paper... there is never anyone available at the housekeeping number and it will tell you to call back.... very frustrating! We preordered water bottles... yes you should do this since only a couple of the bars actually have water bottles... but they are warm... and no need to have them empty the mini bar to store your water like we did because the refrigerator was room temperature. All in all this was the most disappointing family vacation I’ve ever taken... thank the lord the islands and people there were amazing! Read Less
Sail Date April 2019
I have been going through some personal problems. MY spouse and my Doctor suggested a cruise, because every one knows how fun they are and they thought it was the perfect thing. Well the first night the maître de was very rude when we ... Read More
I have been going through some personal problems. MY spouse and my Doctor suggested a cruise, because every one knows how fun they are and they thought it was the perfect thing. Well the first night the maître de was very rude when we asked to be put on the list for dinner. The hostess tried to be nice and told him that they still had a whole section they had not opened yet. The Maître de was very rude to her and told us it would be 30 minutes. NO problem, went tried to get a drink while we waited. No wait staff anywhere. So we went to the nearest bar and ordered drinks, it took 20 minutes. At dinner the wait staff were working very had to keep up with everything. That was impossible for them. We keep running out of water, he forgot our bread basket. NO smiles, no apologies, he was just to busy to care. Everyday was like this. One morning I just had to complain. The service was so offal and food was terrible. I was so upset I spent 2 hours crying in my room. We made it into 2 shows Jungle Dreams and the rock show. Both shows were fantastic. The food and service at the Jungle dreams show was delicious and on point. We tried to get into some of the bars, the lines were long and over crowded when we did get in. NO wait staff again. some clubs had standing room only. we didn't like that very much. so we ended up watching tv in our room a lot. I would never recommend this cruise line to anyone. The waitstaff was rude and practically not there. I fact I am thinking about suing Norwegian for a full refund. And medically setting my recovery back. Read Less
Sail Date April 2019
Cruised out if new Orleans. Embarkation was easy and quick. Overall, ncl food was pretty good. Better that carnival dream. Ncl Taco shells on Mexican night buffet were perfect... Crunchy at fist bite and then melts in your mouth. ... Read More
Cruised out if new Orleans. Embarkation was easy and quick. Overall, ncl food was pretty good. Better that carnival dream. Ncl Taco shells on Mexican night buffet were perfect... Crunchy at fist bite and then melts in your mouth. Ricotta cheese cake was amazing. There other cakes were a bit dry. Service in dining rooms were slow. On carnival dream, each server addressed us by name and service was speedy. On the breakaway, only the host seating us greeted us by name. Lots of activities available for kids and adults on both ships. I think breakaway ship had more sport activities such as a ropes course, climbing wall and jump pad. The carnival dream had a high energized party atmosphere. Ncl had plenty of activities and lots of choices but was not as energized. Hiwver, the quality of the shows in the theater was significantly of higher quality. Dream shows were tacky. Our primary choice of activity is the thermal spa. Although smaller, we liked the thermal spa set up much better on the carnival dream. The ncl thermal spa was noisy and it was difficult to relax on the heated lounge chairs. Guests put there belongings on the chairs and prevented others from using it. On the dream, we didn't experience that. On the dream, the various features we're in separate rooms and it was much quieter and relaxing. However, the dream spa staff were constantly trying to sell services. The ncl staff did not push at all. If I were to sail out if new Orleans I would choose the carnival dream simply because of the better spa features. However, for better food, more activity choices and higher quality theater shows I would choose ncl breakaway. Read Less
Sail Date April 2019
we needed 5 days to become platium and we saw this last minute cruise and jumped on it. 2 great friends went with us and had a great time. we booked a sail-away, witch meant no free items. the cruise was only $248 a piece pluse taxes ... Read More
we needed 5 days to become platium and we saw this last minute cruise and jumped on it. 2 great friends went with us and had a great time. we booked a sail-away, witch meant no free items. the cruise was only $248 a piece pluse taxes and fees. a good deal. this was the 3rd time on the breakaway in 2 months. love going out of new orleans. the food on the lido deck was some of the worst we have had on all of our cruises.31. some with carnival and some with ncl. the other restrauants had good food. the irsh pub was the best for snacks and also for a few dinners. the crew was friendly overall, but some were not. going to book breakaway for dec. our cabin was an inside. small but not bad. it made you stay out more. had already seen most of the shows, so we did not go. the breakaway is a very nice ship. Read Less
Sail Date April 2019
We choose this cruise because our friends son’s senior trip. We were all celebrating. This cruise has us wishing we’re were back on the boat. We had so much fun. The boat was very clean. We had a balcony cabin and it was just ... Read More
We choose this cruise because our friends son’s senior trip. We were all celebrating. This cruise has us wishing we’re were back on the boat. We had so much fun. The boat was very clean. We had a balcony cabin and it was just perfect.we went to a little bar early in our trip called Sid Norman’s the Guilty Pleasures was playing 80’s music. This show was amazing and we went back every night they were playing. It was so much fun and the kids on stage are amazing. We left with wanting more. They did a great job it was fantastic. Debra, Grant, Niki and Billy put on an amazing show time after time. I also want to pay kudos to the Japanese restaurant we eat at. The name started with a T. The food and entertainment was really good. The island of Belize also won us over. The white sand beaches. We can’t wait to go back. Read Less
Sail Date April 2019
We sailed out of New Orleans on 04/07 for our five night cruise. Embarkation was easy and we were able to walk right onto the ship. Room was ready when we arrived so we got to unpack and relax for a bit. We chose to eat at O'Sheehans ... Read More
We sailed out of New Orleans on 04/07 for our five night cruise. Embarkation was easy and we were able to walk right onto the ship. Room was ready when we arrived so we got to unpack and relax for a bit. We chose to eat at O'Sheehans and the service and good were good. Ship itself was spacious and clean. Staff always made eye contact and greeted us. We chose the drinks package, dining package, shore excursion credits and wifi as part of our Free At Sea promotions. While I agree with some of the reviews that it can take time to get drinks, we never had a problem with waiting too long or with the quality of the drinks. There are plenty of bars around the ship to get what you need. For the dining package, we used our credits for the Cirque Dreams show as well as a dinner at Cagney's. The show itself was fantastic, but the food left a lot to be desired. Dinner at Cagney's was just OK. Cuts of meat were large but I would not have been happy paying the $80.00 price tag for the meal without the credit. We had dinner in the main dining rooms the remaining nights and always found the service and food to be fantastic. The buffet was great for lunch or a quick snack, always with a quick soft serve cone for dessert. Getting on and off the ship during our two port days was easy and the staff provided cool towels on the hot day in Costa Maya and warm dry towels on the cold rainy day in Cozumel. We did the Passion Island beach excursion in Cozumel through the cruise line. Service to the island was quick but we would most likely not choose this again. The beach was just OK and the drinks were watered down. Food provided was good though. Weather turned south about an hour after our arrival. We had to endure a rough and rainy ride back to the pier in our ferry. Rough seas forced us to dock across the harbor and walk back in the rain. We did receive a partial credit for our cost, plus our $50 credit for the port. In Costa Maya we chose to book our own beach excursion at the 40 Cannons Hotel/Pez Quadro Beach Club and it was amazing. Beach was the definition of a vacation paradise with plenty of drinks and food. Our cabin was nicely appointed and we loved the spa-like shower with the rain head and nozzles in the bathroom. The balcony, although small, was adequate and relaxing. Our room included access to the Thermal Suite as well. This was definitely worth the price. The stone loungers felt great on my back and we were able to take a couple of naps. It could get a little noisy at times from other patrons, but overall a relaxing experience. I was hesitant to take this trip based on some of the recent reviews, but we had an amazing time and are definitely looking at booking with NCL again. Read Less
Sail Date April 2019
The hero squad was great from the guest services team down to the activities team. My husband and I loved how it was adult oriented, which does not mean that it did not exclude the children there were plenty of places for adults to hang ... Read More
The hero squad was great from the guest services team down to the activities team. My husband and I loved how it was adult oriented, which does not mean that it did not exclude the children there were plenty of places for adults to hang out without having kids around, because we did not take our children on this one. Our room steward was more than helpful with everything. And with our spa balcony were had included access to the spa which was very relaxing and serene with that fabulous panoramic view. We did not make it to the specialty dining rooms, but we were able to dine in at the Taste and Savor as well as the Garden Cafe' which were well beyond our expectations. The selection of food was remarkable and much more than we anticipated. While using the internet package it actually worked better than what I have experienced on another cruise line. We did not have any shore excursions through the cruise line, we just took a taxi to Mr. Sancho's which was so great. Finally the shows, we were only able to make it to one of the show Burn the Floor, and it was very good. It was our last night and we were not ready to leave. The overall experience was good, it is highly recommended to anyone ready to relax. We will most definitely go again next time with the children. Read Less
Sail Date April 2019
It was our first family cruise with 2 kids. I do not even know where to start .... the staff were amazing, our cabin was always clean, beds made, fresh towels... and every time we would come back from all our activities, there would be an ... Read More
It was our first family cruise with 2 kids. I do not even know where to start .... the staff were amazing, our cabin was always clean, beds made, fresh towels... and every time we would come back from all our activities, there would be an elephant, or penguin, or a puppy made from towels.... kids absolutely loved it!!!! The highlight for the kids, was of course... Splash Academy!!! Kids never wanted to leave that place:) They organized kids to perform and dance on a stage, painted there faces, it was great show!!! Best kids show ever!!! And while kids had fun, we had even more fun!!! There is an ice room, where you have a few drinks while dressed like am Eskimo... it’s really cold in there. Piano dueling performance, stand up comedy, casino. On one floor we found great live piano performance....I have not danced like that with my husband since our wedding 10 years ago. Do not even let me start on food... it was outstanding!!!! Caribbean, Asian, Nexican and my favorite, Italian!!! We ate lot’s of Tiramesu cake:) Everyone were very polite, thoughtful and organized!!!! It was smooth sailing ⛵️, we felt great, no motion sickness at all!!! Big shut out to Captain Matko Candrlik for a safe and smooth sailing!!! We started planning another trip while we were on the ship:) Read Less
Sail Date April 2019
Review of Norwegian Breakaway This was our first cruise ever. We were celebrating our 20th anniversary and our budget did not permit a stay at a resort with the same amenities as the cruise ship. My husband was 110% convinced this was ... Read More
Review of Norwegian Breakaway This was our first cruise ever. We were celebrating our 20th anniversary and our budget did not permit a stay at a resort with the same amenities as the cruise ship. My husband was 110% convinced this was a good idea and asked that I give it a try. I was very skeptical and researched it WAY too much. Going in, I had a very low bar of expectations. Why? I read the reviews (every single one) and was skeptical. Crowds? Unhappy crew? Long lines at bars? Nickel and diming us? Let me say first, we come from an urban area and I am really tired of crowds of people. I also wanted it to be clean as I am a bit obsessive with cleanliness and healthiness. Well, turns out I should have remembered that the reviews are a small slice of the 4300 plus customers on board. They were way off. That is the short version. If you are debating based on the reviews if you should go or not…just go! As I researched SO much, I wanted to share all that I learned. Cleanliness? The ship was clean beyond clean. They made you wash your hands everywhere. LOVE it. This is actually how the whole world should operate…wash before you touch anything to do with food. In the bathroom, use a paper towel to open the door. Don’t fill your germ coated water bottle at the buffet! And wash down the common areas frequently. Check! All done by NCL. Crowds? The ship had 4300 passengers (not including crew) on our trip so they were down 500 people from capacity. I did not find the ship crowded at all. Yes, there were some sunny days where the pool deck was filled…but just go up to the next level and there were tons of places to sit (and get a drink). The pool is small…but this is a ship. If you want a lazy river…then go to a waterpark. I found plenty of places to sit and read or just look out at the sea with no one else even remotely near me. (Deck 8 Waterfront and the top Adults only deck in particular). The lines at the bars? Umm..not really. The pool bar (with Paul…who was amazingly efficient and friendly) had a good crowd at it so you MIGHT have had to wait 5 minutes or more. However, if you have ever gone to any bar with going to, then you will have to wait a bit to get a drink. Maybe the previous reviewers only went to a mythical Cheers bar. Handy tip: bring 50 one dollar bills with you and give the bartender a dollar or two per drink. This will get their attention, they won’t forget you, and they really appreciate it. Yes, I know gratuity is included, but that is spread out among a lot of people. A buck or two a drink is actually a true tip for them. So find a few good bartenders and they will remember you. They give you your drinks quickly and sometimes even top them off with a little extra. Crowds at the buffet? Can’t figure out which way to go? This was what people complained about. I am guessing these people also complain about tags in their clothing. It is a buffet. There are people. Look up and say excuse me and keep walking. Not hard to figure out. The buffet was great. We went at many different times and never had trouble getting a seat or getting food. It was far more efficient, quiet, and less crowded than a food court at Tysons Mall (and about 100 times more delicious). Rooms? Ours was great. You could hear the baby next to us sometimes, but that was it and he was super cute (And slept through the night…just did not like his nap time!). You could NOT hear voices from the adjoining rooms, though you could hear the hallway chatter. The room size was the equivalent of a NYC or European typical hotel room. We had the family balcony room (12760) and for the two of us it was more than enough. The bathroom is larger than our bathroom at home (keep in mind, we are urban dwellers). The balcony is lovely! Crew? The crew was great. Previous reviews said they were surly. Nope. They were pleasant. They did not go around singing the “Happy Working Song” from Enchanted, but that would have been annoying. Some of the bar staff was more reserved, but that is OK, too. They did their jobs and were respectful (despite some passengers being downright rude to them). Shows? Fantastic. The Rock of Ages complaint that it was not appropriate for kids (or some adults) is laughable. The show takes place in the 80s on Sunset Strip. The set is a street that has signs for “Live girls” and you can see it before the show starts. They literally announced on the loudspeaker of the ship what type of show it was and they announced twice BEFORE the show that it was not at all suitable for kids or suitable for adults who get easily offended. So I am not sure what the fuss was about. There are plenty of other shows to see on the ship if that is not your cup of tea. We enjoyed it. Parts of it raised my eyebrows, but nothing that you don’t see on cable in terms of dress or language. We were surprised that a family sat behind us with two kids elementary or middle school aged. I would not have brought the kids to this show. We also enjoyed the magician, who was on the line up on the Dailies but not announced prior to the cruise, and Burn the Floor. Nickel and dime you? They are pretty upfront as to what costs money and what does not. To play in the arcade, you pay per game. They basketball arcade, bowling, and air hockey, are all pay per game. The prices are reasonable. We had onboard credit due to our package we purchased and despite playing multiple games of everything we ended up getting money back. On the last day we went down to the guest services and they paid us cash. We have not done other cruises so it seemed fine to us. We did not go to the restaurants that had an upfront fee as there were plenty of choices without the fee restaurants. Excursions? Fantastic. We had booked a catamaran snorkel, but they did not have enough people to run the tour. So they helped us rebook the 3 Reef Snorkel. It was awesome. The second reef had tons of amazing coral. All of the reefs had great fish, but the second reef was the best. You had plenty of time in the water as well (see my review under excursions). They dropped us back on the pier (a little ways down from our desired spot due to an incredibly intense rainstorm) and walked us back so we knew where to go through customs. Be sure to check what your transportation is at the end of your excursion. Some folks wound up a few miles from the pier (apparently) due to the rain storm and had to get their own way back. This is just what we heard from others, not sure if that was true or not. We appreciated the crew brining warm towels to greet us at the ship after being really wet from the storm! We did the clear bottom kayak in Costa Maya. The kayaks were nice…the glass bottom was very clear and you could see a lot of fish. The guide pointed out the areas to paddle to. It was a small group and we enjoyed the time at the beach as well. Embarkation/Disembarkation? It was a breeze. The line for the cabs to drop off was long, but once the guy on the ground started directing traffic, it was fine. The lines to check in at 11 moved super fast. Disembarkation was simple as well. We took our own luggage and exited without fuss. We did check our bags at the service that brings them to the airport for you so that we could wander around New Orleans for the day. Well worth the $40. Other stuff: We enjoyed the mini golf…a good course with lots of challenges. I liked the basketball court and my husband liked the ropes course. We liked having the library on board (with free crosswords!) and enjoyed the Atrium shows (Newly wed game, Q& A with the cast, Q&A with the crew). So that is what I learned. Yes, it was a long review, but if you are sitting at home scrolling through reviews, I hope you benefit from it. We enjoyed the cruise and had plenty of quiet places together. Last tip: please bring Reef Safe sunscreen (our local Target had it or you can get it online). It makes a huge difference when you in the waters in the Caribbean. That is my only suggestion for NCL: to make sure all passengers have the Reef safe option (on board it does not matter so much). Read Less
Sail Date April 2019
Cruised with a large group (over 70 people and families) and planned trip for over a year. Between the stateroom, flights, extras and on board upgrades we spent 8,000 on this vacation and felt like we were cattle the entire week. ... Read More
Cruised with a large group (over 70 people and families) and planned trip for over a year. Between the stateroom, flights, extras and on board upgrades we spent 8,000 on this vacation and felt like we were cattle the entire week. Getting on the boat: was raining in Nola and process was ok. Many people pointing you in what direction to go but otherwise went smoothly. Once on the boat you are kind of clueless as to what to do or where to go. Staterooms not open yet so do you eat? Drink? Explore? None of the crew was especially welcoming. Playing loud party music as we got on does not suppliment for genuinely happy crew members who look forward to taking care of you. While the boat is still in the Mississippi, you have to pay tax on any drinks you order. Ports were terrible. Not enough time to truly enjoy anything and not a lot of culture or excursion options. We went to a resort in Cozumel, kids had fun but the place was run down and the food was absolutely terrible, no taste at all. Belize was nice but wow do they find ways to nickel and dime you at every corner! If you have the premium beverage package be prepared to pay out of pocket all day for your drinks on this private make believe island owned by NCL. When we docked at costa maya, there were two other ships at the port. 12,000+ potential people walking around a small, crowded money trap and only 3-4 hours to do it. Absolute mess. Dining options: Here’s another chance for NCL to Create and illusion for you! Freestyle dining is anything but. They claim to have upgraded restaurants for an additional charge. The problem is, you can’t get in to any of them. You see, you have to make reservations for most of these upgraded dining options and by the first night of the cruise, our party found it very difficult to book a table at any of these places. When we finally got a table at Ocean Blue and wanted to add a few more to our table, we were told the restaurant was booked for the night. Weird considering that only 2 other tables were seated during our 2 hour meal. The real truth is they don’t want you to eat there!!! They want you at the buffet or main dining rooms. It was the best meal we had on the ship. Buffet was repetitive and main dining rooms were only ok. Also are at the sushi place and Shanghai noodle and sheehans. We also ordered room service which they charge an additional $8 to deliver your order which is nearly guaranteed to arrive way later than quoted estimate and cold. Oh and if you want a pop from room service you have to pay extra for an entire can even if you have the premium bev package. Service at the bars was terrible. Long lines and not enough staff and sometimes waiting 30 minutes for a drink order. Pool deck was crowded and pools were overcrowded. Made room to room calls and was charged $5 for each call. Tried to download the on board app but never successfully got it to work which made communication with our children difficult when they wanted to be up at the sports court or running around with their friends. They also don’t tell you the app costs $10 to download so we were billed $40 for something that never worked the entire trip. Arcade was small and another way for you to spend more money on board. The extra game shows (deal or no deal for example) were fun but again, $25 card to play and you’d think everyone might win a little something but only about 10 people won a chance to win something on the days we attended. The friendliest staff we encountered were in the duty free shopping area. Getting off the boat they herded us through the casino area which smelled terribly of stale smoke, not ideal for children or families. Overall totally unimpressed with the cruise ship, staff, and all aspects of this trip. Read Less
Sail Date March 2019
We chose this cruise because of the dates, itinerary and value. We received free airfare, internet, dining and beverage packages as well as a casino credit and photography package. Our room was dirty with peeling paint and grime in areas, ... Read More
We chose this cruise because of the dates, itinerary and value. We received free airfare, internet, dining and beverage packages as well as a casino credit and photography package. Our room was dirty with peeling paint and grime in areas, and stains on the carpet, furniture and towels. The room key card took several attempts to operate every time and the toilet was equally difficult to flush. The food was unremarkable, the length of time for service was unnecessarily long and the bars always seemed to be closed or woefully under-staffed. Even the smoke-free area of the casino reeked of smoke and we were unable to enjoy time on the balcony due to other passengers smoking on theirs. The WiFi was slow and unreliable. The staff lacked friendliness. We weren’t able to fly for free from our home city (Detroit) and we weren’t informed of flight times until 30 days prior to sailing, making our connecting flights (from Chicago) more expensive. Our flight times were too early on embarkation day so that we had to overnight in Chicago to make the morning flight. Our return flight was cancelled after having waited in the airport nearly 8 hours due to the booked time of the return flight. We missed are non-refundable connecting flight and had to pay for another. The airline booked us in a noisy hotel with no shuttle service so we had to pay for an Uber to get back to the airport for the rebooked flight, arriving home a day later than planned. The entertainment and shore excursions were quite good. We were very disappointed in the cruise overall. Read Less
Sail Date March 2019
The trip overall was enjoyable because of the fun group we traveled with, but the Norwegian Breakaway ship had WAY too few crew members to support the number of guests on board. Significant wait times for everything. Primary point of ... Read More
The trip overall was enjoyable because of the fun group we traveled with, but the Norwegian Breakaway ship had WAY too few crew members to support the number of guests on board. Significant wait times for everything. Primary point of issue was the severely understaffed bar/drink areas. Doesn't matter if you would like a soft drink, beer or mixed drink, you should plan to wait 5-15 minutes in line EVERY single time you want something not offered at the buffet (water and juice). Almost no walk around/order service. You need to go to the bar and wait in line. Your kid? They need to go to the bar and wait in line. Extremely disappointed in the wait times and the indifference of the crew to simply ignore folks for an extended period of time. Buffet? Crowded most of the day. Specialty dining? Reserve it day one or it is booked up. Lounge chair? Reserve your spot by 8AM or they are gone... My recommendation...try another cruise line if relaxing and having space is important to you. The crew to guest ratio was simply bad. I'll never book Norwegian again. Read Less
Sail Date March 2019
Service was horrible which in turn made our review bad! I was told on numerous occasion it was due to not having enough staff to serve all the passengers or to open all the attractions such as slides, rock wall etc... My son was only ... Read More
Service was horrible which in turn made our review bad! I was told on numerous occasion it was due to not having enough staff to serve all the passengers or to open all the attractions such as slides, rock wall etc... My son was only able to go on rock wall once due to it never being open and when it was there was only two staff rather than 4, line was always over an hour. Slides were shut down numerous times either due to malfunction or lack of staff. It took between 45-60 min to even get a beverage while on lido deck. They would close the second bar early on day due to need for the staff elsewhere on the ship. This was the first time I didn’t pay the service fee, and just personally tipped steward and staff that was attempting to keep up. Hope this is not how everyone spring break was!!!! Read Less
Sail Date March 2019
My husband and I choose this cruise for our 10 ur anniversary. We have cruised carnival several times but opted for Norwegian this time believing it was an upgrade from carnival. The breakaway is HUGE therefor holding many more passengers ... Read More
My husband and I choose this cruise for our 10 ur anniversary. We have cruised carnival several times but opted for Norwegian this time believing it was an upgrade from carnival. The breakaway is HUGE therefor holding many more passengers than any carnival cruise we’ve been on. Embarkation went very quickly which was a good sign. We were able to immediately get into our room which also was a plus. We had a mid ship family balcony which was fairly well sized but not any bigger than carnival balcony rooms. The bathroom was bigger and had a separate glass shower which was nice. Day one we get into our cabin and there is a notice that you can put clothes out to be pressed and they will be returned the next day. We put a few shirts in and the cabin steward picked them up. We didn’t receive them back until Tuesday after we called three times. Our shower kept backing up and flooding the bathroom, had to call several times to get that fixed and it finally was but only lasted a couple days then it backed up again. There is only two outlets in the room by the counter. If you have two things plugged in it will blow the breaker. Maintenance told me I could only use my straightener for five minutes then turn it off for three. It’s next to impossible to get a drink on the boat even though their are several bars on the ship. The food was better than carnival and there were more choices. The ship is nice and everything was clean. The pool is small and poorly placed, you can only see what’s going on at the pool if you’re in it. Also if you want a shaded deck chair you have to get up super early and save chairs even though you’re not supposed to be aloud too. Our first excursion day I ordered the breakfast to the room. Didn’t get it until it was too late to eat it and they missed half of the order. Needless to say I definitely don’t think it was that much of an upgrade from carnival and I don’t know that we would cruise Norwegian again. I would say there are things carnival can learn from Norwegian but definitely more that Norwegian an learn from carnival. Read Less
Sail Date March 2019
This was my 8th trip on this ship alone. Now, I love the Breakaway and it will always hold a special place in my heart. However, had this been my first trip, I would have been greatly disappointed by a lot of the service I received and ... Read More
This was my 8th trip on this ship alone. Now, I love the Breakaway and it will always hold a special place in my heart. However, had this been my first trip, I would have been greatly disappointed by a lot of the service I received and things I saw around the ship. Ship - It needs a touch up here and there but overall it is ok. It has gotten on in years and you expect the normal wear and tear. Cabin - See below. AWFUL Dining - a few hiccups here and there but overall dining was good. I ate in the Manhattan Room primarily because of one server who I have had the pleasure of sailing with before. Food was better in the MDRs than it has been in the past. Moderno was okay but very rushed. (Sides for the meats brought before we even came back from the salad bar.) Le Bistro was its typical greatness but also rushed. Entertainment and Activities - JC was ok as the cruise director. Luckily the rest of his staff was outstanding. Jeff, the Assistant CD, was amazing. I can see him leading his own ship in the very near future. With the exception of JC, the rest of the staff could be seen everywhere and they remembered you (or at least pretended very well that they did.) Syd Norman's was packed everynight as well. This to me was a big change from when it was Fat Cats and not a lot of people went there. Service - This is my biggest issue. Have I had poor service on NCL before, yes. Is this the norm, absolutely not but on the BA is seemed to be all you got from the gentleman officer at the Onboard Accounts desk and from an incident involving someone falling and security. The Onboard accounts desk person who initially was trying to help me use two AMEX gift cards on my account was lovely. We tried they were declined. She thought there may have been an issue because we were in international waters. She told me, once we are at the Mississippi to come back. I did, and I had to deal with someone who spoke down to mom like I was a stupid girl. I do not like be condescended to and dismissed. Before telling me I am basically a moron, listen to what I am telling you was already done and lets see if there is something new to try. Also, I am so sorry, I am disturbing you, but it is not my fault your staff kept charging me for someone else's orders. I should not have to pay taxes on something I did not do. (Tried to get this rectified all week, still not corrected.) As for the man falling...I was with new friends I had made in O'Sheehan's early one morning (2 am - after Bliss closed) for a lite bite. The floor outside of the pub was mopped and wet floor signs set up as we got there. 20 minutes later an older gentleman was walking through, slipped, fell and hit is head. I was appalled at the way he was being treated by security no less when they showed up. He was told "you tripped", "you can get up", "there is nothing wrong". This guy was out of it before they showed up. He had to be put on a stretched to medical. Did I mention they starting vacuuming right next to where he was laying? Those were the two big incidents. At the CC wrap up we mentioned the person falling, as well as the thirty minute waits to get a beer (not even a fancy drink) at 90% of the bars and the overall feeling of a lack of good staff. Ports and Shore Excursions - Went to Mr. Sanchos in Cozumel. Would do it again. Did Zip lining in Harvest Caye. It was great but never have to do that again. Costa Maya - just shopped at the port. Wish we were in that port the whole day instead of a couple of hours. Read Less
Sail Date March 2019
We chose this cruise last minute for our spring break. The ship was at full capacity, but from the beginning it felt like we left half the crew in New Orleans. As a result there were many times throughout the cruise where you could feel ... Read More
We chose this cruise last minute for our spring break. The ship was at full capacity, but from the beginning it felt like we left half the crew in New Orleans. As a result there were many times throughout the cruise where you could feel the tension and stress the crew was dealing with having to serve a full capacity ship all week. I heard this same complaint of understaffing from many others as well. Our stateroom Butler was terrible. He found three pieces of our luggage and said he would look for the fourth. At almost ten that night I had to call guest services to finally retrieve our missing luggage. He rarely smiled, got agitated when I would cover the sofa bed from bed to sofa during the day for a place to sit, and just seemed like he hated his job. Made out experience that much worse. I thought the food got better as the week went on, but had better food on Carnival Cruises. I really thought there buffet food was the best I've had! There were lots of activities, with water slides, arcade, rope course and Zipline, and much more. The shows were entertaining and the comedians were funny so all was well there too. We really loved Cozumel! Playa Azul is a free local beach right down from the dock and it has a pool, bar/restaurant, and a large Cabana. You can also snorkel off the dock right there! But the best place by far was on the other side of the island which you can reach by cab or renting a vehicle. Playa de San Martin... The most beautiful beach I have EVER seen!! It will be the first and last place we visit from now while at Cozumel! We didn't really care for the private island in Belize... Too many people! But there are some fun things to do and a giant pool with walk up bar. Costa Maya was fun, but our time was limited, so it was hard to relax there. Going into town where the local beaches are is a must! Don't get trapped at the shops right where you get off the boat! Our days at Sea were uneventful and the crew seemed to have things under control. There was a brief stoppage to repair the boat at one time, but it seemed to be handled quickly. It takes A LONG time to get out to sea from New Orleans! It seemed like it took hours to get from the Mississippi River to the Gulf of Mexico. Lastly, I feel like Norwegian nickel and dime you for everything on the cruise! Arcade games are not included and are way overpriced. Drinks are overpriced and they skimp on the alcohol. You have to pay extra for the steam room and sauna which was ridiculous to me. I will be cruising with Carnival again from here on out. Read Less
Sail Date March 2019
We got a good price for a ocean view room but really booked this to see New Orleans. Harvest Caye was the biggest let down as everything except the pool and the beach costs extra and your drink package is no good off of the ship. For me ... Read More
We got a good price for a ocean view room but really booked this to see New Orleans. Harvest Caye was the biggest let down as everything except the pool and the beach costs extra and your drink package is no good off of the ship. For me paying $5.00 for a beer is a bit much. On Harvest Caye that beer was $8.60. We enjoyed the beach and then went back on the ship and had a drink. Cozumel is a good shopping port if you like to play the game. My wife purchased earings for her sister that started out at $580.00 . 2 beers 4 shots and walking out of the store once we paid $160.00. 1 ct. mystic topaz stone with a diamond crown. Did we pay to much? Dont know but it was fun. Costa Maya had us and two other ships at the same time. You couldnt even walk down the street withought bumping into someone and if you are wearing a full backpack do not go into a store. A lot of those shops will charge you for the items that you break. The cabin 5828 was small but always clean. Had a problem with the outlet in the bathroom and it was fixed right away. Sea days did not have enough things to do in the ship and not enough pools for number of people. Bars were always busy and all seemed to be short staffed. We had 3 speciality dining included and went to Moderno twice. Both times had problems getting something to eat. Second time there asked for the head waiter and finally got served. Cagneys was much better. The ship itself was great except for allowing the smoking at the casino. O sheenhans was right above and you could not get away from the smell. The one positive thing that impressed us was that in our last 19 cruises this one was the quickest on and off that we have ever had. We waited maybe 10 min for our number to be called to get on and we walked right off at the end of the cruise. Read Less
Sail Date March 2019
Chose this cruise to go with grand kids on spring break. Not a fan of the larger ships. The pool area was extremely crowded and we could not spend time in any pool with the teenage grands - they had to use the kid's pool. Had ... Read More
Chose this cruise to go with grand kids on spring break. Not a fan of the larger ships. The pool area was extremely crowded and we could not spend time in any pool with the teenage grands - they had to use the kid's pool. Had the specialty dinner package but could not use it as all restaurants were booked. The same with the shows (small theatres - too many people) Could not get into any of them. Found out towards end of cruise that many people reserved dinner/show and then didn't show up. Don't think passengers should have to hang outside a restaurant or show to see if they can get in. At least with the dining, there were other options. Most of the staff was friendly, but many of them seemed to be just going through the motions. On a positive note, the embarkation and debarkation were very smooth. One of the best experiences we have had. And the excursions offered were great. We all enjoyed them. Also was pleased with the on-board texting service available. Made it easier to keep track of our large group. We have done many NCL cruises and plan to do more, but will definitely stay away from the larger ships. Read Less
Sail Date March 2019
Decided to go to the Western Carribbean (Cozumel, Costa Maya and Belize). We left from New Orleans. The excursions were fun and a way to get a feel of the areas. The Spice Farm and Botanical Gardens in Belize was informative and ... Read More
Decided to go to the Western Carribbean (Cozumel, Costa Maya and Belize). We left from New Orleans. The excursions were fun and a way to get a feel of the areas. The Spice Farm and Botanical Gardens in Belize was informative and interesting but I would not do it again. We had a 40 minute boat ride then and 1 hour long bus ride to get to the location. Once there, we rode in a tram pulled by a tractor for an hour, had lunch and purchased spices. We were dog tired when we returned to the ship. The Isla Passion excursion was fantastic! Beautiful area with a restaurant, gift shops, entertainment and bars. The service there was spot on. Everything is included in the trip. Just hung out in Costa Maya, shopping and eating. Beautiful area. About the ship, comfortable bed in cabin, immaculate. There are plenty of restaurants, bars, and entertainment. The Humidor room on the ship, is meant for cigar and pipe smokers but my husband couldn't enjoy for the cigarette smokers. He went 1 day and we had to double bag his shirt because of the stench. We never made in the pool due to the crowds. We booked a couples massage at the spa. Friendly and professional, but honestly I have had much better massages for a third of the price. Staff was pushy about products and other massages and treatments. The Breakaway is a beautiful ship. The staff was outstanding. It felt like a vacation and not a trip. We will be cruising with Norweigan again. (I'm hooked). Read Less
Sail Date March 2019
Went on the Breakaway out of New Orleans last year and it was not a great trip. Food was not great, staff not friendly. This year it was a different ship. Food was AWESOME, staff was way more friendly and the ship was a lot cleaner. ... Read More
Went on the Breakaway out of New Orleans last year and it was not a great trip. Food was not great, staff not friendly. This year it was a different ship. Food was AWESOME, staff was way more friendly and the ship was a lot cleaner. But that may be from recently failing a health inspection and waiting on new inspection. Either way the ship was a lot better. The shows as always are great. The only people on the ship that were not nice were the Cruise Next staff. they were nice when at the counter but if you saw them anywhere else they acted to good to even speak. Also had a big Platinum group for the behind the scenes and one of the Cruise next staff gave us all kinds of times. Some sat for over an hour because they got the wrong time. When I asked about it they got very defensive and told me they did not give the wrong time and that they give everyone a letter with the time on it. I hate being lied to and I was not given a letter nor anyone I talked to before the event. Because of this I did NOT purchase a cruise next. I normally do but not after one of them lied right to my face. Anyway other than them the cruise was a lot of fun. Remember you will need reservations for shows, meals and excursions. Don't wait till on the ship, you may fine it too late especially for specialty dining Read Less
Sail Date March 2019
This was our 5th cruise with NCL. Overall I think Norwegian did a good job. This was also our first experience in a Haven suite. While we were in the Haven complex, we had an aft penthouse balcony. I think in all the cruises we've ... Read More
This was our 5th cruise with NCL. Overall I think Norwegian did a good job. This was also our first experience in a Haven suite. While we were in the Haven complex, we had an aft penthouse balcony. I think in all the cruises we've ever done, this was the first one I noticed we were spending more time in our room. The balcony was just fantastic. As a first time cruiser in the Haven, I did go into it with pretty high expectations. Being the cost of the cruise was about 3 times what we'd pay in the past for a mini-suite, I'd have to say I really didn't feel the Haven delivered service on par with the cost. While there are certain perks that are appreciated, like escorted boarding on the first day, and private debarkation, to me, for what the cost is, the Haven really should be an all-inclusive experience. There is the private Haven dining room, but the menu is the same each day. For $10000 (yes, that's what we spent on just the cruise fare, booked about 45 days out), Haven guests SHOULD be able to have: - Spa Access everyday. Unless you have a Haven spa room, you don't - Specialty dining everyday. Haven rooms come with the 3 meal specialty plan. - The super-premium drink plan. Haven rooms only get the regular (or old) drink plan. - Laundry service at least twice. We were offered to send laundry once (an only one small bag), as I suspect all Haven guests do, but it's not advertised as a perk. Having a butler is a nice touch, but we really only saw him maybe 4 times. He'll bring canape each afternoon, and you can get room service if you'd like at no extra charge, but I really didn't see what he did was that much of a reason to spend the extra money. In summary, we loved the room, especially the balcony, having access to the Haven, but I have a hard time justifying the cost. I'd rather spend the same money on a different cruise line that specializes in premium experiences. Read Less
Sail Date March 2019
NOLA was a blast as always, got there the day before. We parked at Fulton Garage without incident, no shuttle wait at all. Breakaway embarkation at noon was fast, painless. Traffic there is a nightmare with the construction. I have no idea ... Read More
NOLA was a blast as always, got there the day before. We parked at Fulton Garage without incident, no shuttle wait at all. Breakaway embarkation at noon was fast, painless. Traffic there is a nightmare with the construction. I have no idea if parking at the pier was any easier. Stayed in cabin 12780. Excellent location right by the front stairs. A forward facing angled balcony, the extra room out there was nice. Little to no noise from the kiddie, elevator area and on spring break, forgot it/they were there. The balcony was not too windy, very pleasant. I found the provided soap, wash, and conditioner adequate, your mileage may vary. The tap water was perfectly fine, taste free. Bring 3 way plug extenders vs power strips - they will confiscate those if they find them. Glad I brought both. We also brought a Bluetooth speaker, no one complained about the music, but maybe that was just our exceptional taste. La Cucina was our favorite Specialty dining followed by the Cirque dinner show. (Cirque menu is a planned Surf & Turf) Word to the wise, they really were pushing the T-Bone at Cagney’s and La Cucina. Steer clear of that & you will be OK. In fact the La Cucina filet with ravioli on top was the best I've ever had! No kidding! The entertainment was all great. Rock of Ages is not to be missed, unless you are prudish, lol. The Glow party was a blast, the teens on spring break did take that over a bit, all good! The UBP was amazing, the bar waits by the pools could get long, however there are a couple carts that had beer and drink of the day, those never had lines. The best bar IMO is Maltings. Also try the bar next to it with the Aperol! Yum! Boardwalk Syd Normans bar is 2nd for the laid back outdoor view. Early morning bloody marys are found only at the Atrium bar. Grab one before going to Savor for a nice sit down breakfast at 7:30… did I say early? The sushi at Wasabi is awesome with great prices, great for a light boardwalk lunch. The Rock N Roll with rock shrimp kicked it! The noodle bar was a good too, and included! The main pool can be a crazy sea of humanity, fun for a bit, but not very relaxing. Chair hogging is ridiculously rampant. We simply did not stress over it and could always find loungers in the sun or shade somewhere. When we were done we packed up and found a different & sometimes more fun location later, no problem. Spice H20 at the back was our go too place, and generally the bartenders there were pretty quick. The front of the ship has an area too next to Vibe. That bar is smaller and can get a line. Most folk at all bars were courteous and paid attention to who was next, vs thirstiest. O'Sheehans was always fun, good bar food, TVs, draft beers, quick service. We always do our excursions independently. At Harvest Caye you must be off the boat first thing and get to the marina to get the first ferry to Placencia. They will not sell you 9AM ferry tickets from the ship and the ferry always gets full. On Car Rentals in Cozumel - If you rent a jeep or car there make sure the gas attendant zeros the pump out first and make sure you are clearly above the tank mark where you picked it up or you will get dinged. I always video the entire car in the presence of the rental agent at pick up too. Disembarkation was the smoothest I've experienced. So unless you have to get off super early just let the ship deal with your luggage. Read Less
Sail Date March 2019
Went with a group fro HS spring break. Had a great time. Got our money's worth from drink package, lot of top shelf.booze was we figured out how to order. Tipped bar tender first night and he took care of us. Specialty dining was ... Read More
Went with a group fro HS spring break. Had a great time. Got our money's worth from drink package, lot of top shelf.booze was we figured out how to order. Tipped bar tender first night and he took care of us. Specialty dining was okay overall. The Teppanyaki and Cagneys were excellent. The Brazilian steakhouse was just okay. Dining in Mannattan Room was fine and we could have ate there every night. The house band at the pour house was awesome every night! The comedians were good the one night we went. Rock of Ages was not very good. The talent was okay but the story stunk, not sure why it was a Broadway hit. Since Costa Maya was short day just hung out at Tropicante. Had a great time. The only bad part was trying to watch NCAA tournament games. On previous cruises it was on the big screens. This time it was an afterthought on small TVs with no sound !l Read Less
Sail Date March 2019
This was a spring break trip for our best friends family and we were invited to go along for the ride. What a great decision! We had never cruised before so didn't know what to expect but it turned out to be one of the best vacations ... Read More
This was a spring break trip for our best friends family and we were invited to go along for the ride. What a great decision! We had never cruised before so didn't know what to expect but it turned out to be one of the best vacations we've ever had. The Breakaway ship and crew were incredible, the options on the boat amazing, the entertainment top notch, and the overall experience couldn't have been better. Our cabin was clean and comfortable and plenty large enough for 2 people. It was so nice to come back to a freshly cleaned cabin every day. The food on the boat was delicious and plentiful as were the beverages. With a boat full of passengers, the bartenders did a fabulous job of keeping up with the demand. We loved Belize and had great shopping adventures in Cozumel and Costa Maya. I can only say we will definitely cruise again and Norwegian will be the first cruise line we look at. The service, entertainment, and value of our cruise made the trip perfect for us. Thanks so much for making everything so enjoyable and memorable. Can't wait for the next one! Read Less
Sail Date March 2019
Went on this cruise solo as a vacation. I had a great trip. The ship was nice and clean. The room was nice. I stayed in a studio which was plenty of room for me. I don’t plan on spending much time in the room so I don’t see why having ... Read More
Went on this cruise solo as a vacation. I had a great trip. The ship was nice and clean. The room was nice. I stayed in a studio which was plenty of room for me. I don’t plan on spending much time in the room so I don’t see why having a bigger room was an upgrade. I did see the balcony rooms on the ship. They are nice but I’ll just go sit on a deck if I want that view. The staff was great and very helpful for me as a solo traveler. The entertainment staff was great and got the parties started each night. They also ran other events during the afternoons. The bar service was a little slow at certain peak times at the pool bars. The on board shows were very entertaining also. Some you had to pay for but I didn’t mind because I enjoyed the shows. Overall great trip and I will be back. Read Less
Sail Date March 2019
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