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Europe MSC Fantasia Europe Cruise Reviews

MSC
MSC Fantasia
Europe
Departure Port

Traveler rating

Excellent

112

Very Good

62

Average

48

Poor

42

Terrible

40

Cruise type

40 Europe MSC Fantasia Europe Cruise Reviews


Cruise Insights avatar

Cruise Insights

1 Review Written

12 Helpful Votes

Bad Food, Poor Customer Service, and Sub-Standard Cleanliness

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My husband and I sailed on the MSC ship, Fantasia, for a one-week cruise to the Mediterranean September 7-14, 2019. Here are our experiences: Our experience with the Food/Buffet/Dining Room: Our initial ...
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1 photo

Sail Date September 2019


sahad avatar

sahad

1 Review Written

7 Helpful Votes

Bad baggage handling, slow internet, slow response by cruise executives

Firs the positive, the embarkation was smooth. But the company lacks in communications with the guests. It has no processes to keep the guests engaged after they book the cruise. They live in an old world where ...
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Sail Date May 2019


Gazuk1 avatar

Gazuk1

1 Review Written

Don't be fooled by the spectacular ship

The ship is gorgeous but it's a shame the customer service is nothing like it. Shocking.. From the moment we arrived with no information, rude staff and having to queue to find out basic information that we should ...
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Sail Date March 2018


CruisingCzech avatar

CruisingCzech

1 Review Written

7 Helpful Votes

MSC is the worst

We have cruised about 15 times prior to this cruise so we knew what to expect. Our embarkation went smoothly in Barcelona, but no amount of prior cruising knowledge could prepare you for this cruise. Our room was ...
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Sail Date November 2018


ccritic2018 avatar

ccritic2018

1 Review Written

2 Helpful Votes

Disappointing Honeymoon

The disappointment started with the embarkation. The process did not go smoothly at all. I have an injured left leg and should not walk for far lengths. The airport provided a wheelchair and the cruiseline said ...
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Sail Date August 2018


vest4ever avatar

vest4ever

1 Review Written

5 Helpful Votes

Very disappointing vacation

I only chose this cruise ship because of the booking agent. This was truly a disappointing and bad experience from day one. The crew was very rude and unprofessional and the food was horrible. The same food for ...
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Sail Date June 2018


altair1 avatar

altair1

2 Reviews Written

2 Helpful Votes

More like a ferry than a cruise

The food is terrible. Little choice and cheap quality ingredients used and cooked badly - often overcooked. Food left over is rehashed into different dishes next day, for example leftover roast beef becomes sliced ...
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Sail Date February 2018


Kimmy. avatar

Kimmy.

1 Review Written

2 Helpful Votes

Total disappointment

If you want to go away and lose weight then this is the cruise for you. The food is literally no better than 1 star. Staff service is ok but ignore the staff to customer ratio half of them obviously missed the ship, ...
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Sail Date December 2017


SelemeR avatar

SelemeR

3 Reviews Written

4 Helpful Votes

Fantasia???? could have been so much better..

The cruise was an RACQ promo, the ports were fine and most of the stall helpfull, Boarding the high pressure selling package began- water , coffee, wine, meal upgrades. This was a combined cruise - 28 days, but ...
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Sail Date August 2017


WB7850 avatar

WB7850

1 Review Written

3 Helpful Votes

Do not use MSC if you want a relaxing peaceful holiday.

Just returned from a Mediterranean cruise with MSC. The embarkation process in Naples was an absolute shambles with no one really knowing or caring what goes on. The staff when approached just shrugged their ...
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Sail Date October 2016


sandra1965 avatar

sandra1965

1 Review Written

8 Helpful Votes

Nightmare Cruise

Just back from our first msc cruise having been on at least 6 other cruises, it was our first and certainly our last. This was awful, firstly with the exception of the cabin staff and waiters the staff were rude and ...
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Sail Date September 2016


travelling Coco avatar

travelling Coco

1 Review Written

21 Helpful Votes

WARNING!

WARNING! Do not ever go on MSC cruises! Here's why- I travelled with my mother, my father, my brother, His child (7), My husband and my two daughters (Age 12 and 7) Embarkation: We arrived at Barcelona airport ...
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Sail Date May 2016


Brissielad avatar

Brissielad

1 Review Written

16 Helpful Votes

What an Awful Cruise

The cruise problems started with the checkin where 2500 people were held in the check in area for up to 3 hours with the staff being totally incapable. They had signs that said "information" as you walked into the ...
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Sail Date January 2016


J49.95 avatar

J49.95

1 Review Written

9 Helpful Votes

Never Cruise with MSC Again

I've done a few cruises but this was the worse. I paid for a balcony cabin but when we arrived at our cabin it was a waste of money. We were in 10024 which didn't have glass railings but steel so when you sat in the ...
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Sail Date December 2015


miss_cleary avatar

miss_cleary

1 Review Written

8 Helpful Votes

Beware: MSC Cruises fails at quality hospitality.

As an Australian traveling to Europe, it is a long and expensive holiday to take. I was so excited to be visiting the Mediterranean with my family for 4 weeks; but the dreams of having a restful, stress free holiday ...
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Sail Date December 2015


gtorrellas avatar

gtorrellas

1 Review Written

5 Helpful Votes

MSC fails to deliver a promised customer experience (first and last cruise)

Its difficult to write this review, normally I like to write about the good things one experience but unfortunately this is not going to be such review: 1- Embarkation - not clearly signed and not enough staff ...
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Sail Date October 2015


cjkitten avatar

cjkitten

1 Review Written

3 Helpful Votes

A CRUISE FROM HELL

The week as a whole did not start well flew ok from Gatwick arrived Genoa husband collected in wheelchair as we had planned but then things went wrong the wheelchair assistance disappeared as soon as we reached the ...
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Sail Date September 2015


LuckyPhil13 avatar

LuckyPhil13

1 Review Written

3 Helpful Votes

Never ever, ever again with MSC

We arrived at the ship at the designated boarding time of 2pm and were given a sheet of paper that informed us that we could now board the ship at 11:30am. Fantastic but no-one from MSC contacted me on the ...
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Sail Date April 2015


Janette Dring avatar

Janette Dring

2 Reviews Written

1 Helpful Vote

Rude, unhelpful and totally awful

We had looked forward to the cruise departing from Vienna on the 7th September 2014 what we found was a catalogue of disappointments Buffets awful, the food was basic and always Luke warm, the waiters were none ...
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Sail Date September 2014


chrisderek avatar

chrisderek

1 Review Written

1 Helpful Vote

BEWARE, BEWARE, BEWARE!

My husband & I booked a Mediterranean cruise along with my brother, his wife & 2 children the week of April 13, 2014 leaving from Venice. We were celebrating our 40th wedding anniversary & 60th birthday and were so ...
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Sail Date April 2014


Flying is for Planes avatar

Flying is for Planes

2 Reviews Written

1 Helpful Vote

NEVER Again - Self Loading Cargo Treatment. Worst cruise experience

I have wondered why there are such varying reviews for MSC and I think I have established largely why. More on that as a summary.I have 20 cruises under my belt and this was the worst ever. The only exception being ...
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Sail Date June 2014


Araminta avatar

Araminta

1 Review Written

MSC- never again!

My husband and I, along with another couple, have just returned from an 8 day Mediterranean cruise with MSC. We have cruised, both ocean and river, on a number of occasions so thought this would be the perfect, ...
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Sail Date June 2014


Vandana avatar

Vandana

1 Review Written

1 Helpful Vote

Never Again!

I returned from a week long Mediterranean cruise on The MSC Fantasia two days ago and have never been so pleased to disembark a cruise ship in all my times afloat, having already sailed on most of the current cruise ...
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Sail Date April 2014


Anhcao avatar

Anhcao

1 Review Written

Don't travel with MSC

Me and my husband just got back from the back to back Mediteranean cruise with MSC, This was our 6th cruise with different companies and this one was the worst, after 11 nights, most people on the ship got cough and ...
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Sail Date March 2014


PDigger avatar

PDigger

2 Reviews Written

First and last time on MSC

Understand that I have been on over 35 cruises on multiple lines (first and last time on MSC) so maybe a first time cruiser would not recognize all the shortcomings. I’m not sure where to start with all the ...
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Sail Date April 2014


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