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Europe MSC Fantasia Europe Cruise Reviews

-- / 5.0
Editor Rating
442 reviews
2 Awards
The dirty napkin my silverware was wrapped in one day.
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Cruiser Rating
26.9
40 reviews
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1-10 of 40 Europe MSC Fantasia Europe Cruise Reviews


Bad Food, Poor Customer Service, and Sub-Standard Cleanliness

Review for MSC Fantasia to Europe - Western Mediterranean

Cruise Insights avatar

Cruise Insights

6-10 Cruises

Age 60s

My husband and I sailed on the MSC ship, Fantasia, for a one-week cruise to the Mediterranean September 7-14, 2019. Here are our experiences: Our experience with the Food/Buffet/Dining Room: Our initial reaction to the buffet was that it lacked the WOW factor we had come to expect with other cruise lines in terms of food quality, quantity, and presentation. No ice sculptures, no food ...
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Sail Date: September 2019


Cross selling and Hidden costs

Review for MSC Fantasia to Europe - Western Mediterranean

paullee12 avatar

paullee12

First Time Cruiser

Age 70s

On the boat they are constantly trying to sell you addition services. For example, when we were dining someone came up to use trying to sell a steak plate for an additional 25 euro. This was insulting as we were dining in the restaurant. On check-out we had to contribute 70 Euro per person as a service charge (for what we do not know) and they automatically put in our contribution to Unicef. I ...
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Sail Date: August 2019

Cabin Type: Suite


Bad baggage handling, slow internet, slow response by cruise executives

Review for MSC Fantasia to Europe - Western Mediterranean

sahad avatar

sahad

First Time Cruiser

Age 50s

Firs the positive, the embarkation was smooth. But the company lacks in communications with the guests. It has no processes to keep the guests engaged after they book the cruise. They live in an old world where communications with your customers was nil. But the most important point is they bring in your luggage in batches. So you will get some pieces first and for the rest you will have to ...
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Sail Date: May 2019

Cabin Type: Balcony Stateroom

Traveled with children


MSC is the worst

Review for MSC Fantasia to Mediterranean

CruisingCzech avatar

CruisingCzech

10+ Cruises

Age 30s

We have cruised about 15 times prior to this cruise so we knew what to expect. Our embarkation went smoothly in Barcelona, but no amount of prior cruising knowledge could prepare you for this cruise. Our room was probably the best part of our cruise. We paid for an inside room and received a balcony. The beds were clean and the bathroom was adequate. There was gum all along the cupboard and the ...
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Sail Date: November 2018


A terrible Experience

Review for MSC Fantasia to Mediterranean

Anbamirn avatar

Anbamirn

2-5 Cruises

Age 50s

All in all a very negative Experience: - Cabin sold for 4 People (2 Adults + 2 Child), but equipped just with a Double Bed + a Sofa that becomes a 1 and half Bed. If the Child are Teenagers (like in our Case), you can easily imagine that there is no Space for everybody. We asked for a Solution: we are now (Sept 2018) still waiting for a Solution when the Cruise ended 1 Week ago... No ...
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Sail Date: August 2018

Cabin Type: Balcony Stateroom

Traveled with children


Disappointing Honeymoon

Review for MSC Fantasia to Mediterranean

ccritic2018 avatar

ccritic2018

First Time Cruiser

Age 30s

The disappointment started with the embarkation. The process did not go smoothly at all. I have an injured left leg and should not walk for far lengths. The airport provided a wheelchair and the cruiseline said they would provide a wheelchair as well. When I got there, there was not chair for me. The women say my orthotic boot and gave me Priority Boarding. The issue it, there was absolutely ...
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Sail Date: August 2018

Cabin Type: Balcony Stateroom

Traveled with disabled person


Very disappointing vacation

Review for MSC Fantasia to Mediterranean

vest4ever avatar

vest4ever

6-10 Cruises

Age 50s

I only chose this cruise ship because of the booking agent. This was truly a disappointing and bad experience from day one. The crew was very rude and unprofessional and the food was horrible. The same food for seven days; french fries, hotdogs and hamburgers. You have to be kidding me! For all the money my family spent on prepping and creating our Reunion with you guys, it was a waste of ...
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Sail Date: June 2018

Cabin Type: Interior Stateroom


Don't be fooled by the spectacular ship

Review for MSC Fantasia to Mediterranean

Gazuk1 avatar

Gazuk1

2-5 Cruises

Age 40s

The ship is gorgeous but it's a shame the customer service is nothing like it. Shocking.. From the moment we arrived with no information, rude staff and having to queue to find out basic information that we should have been provided with like our room number, how to get the key, map of the ship, how things work. They also failed to honor our table request and dietary requirement and as such my ...
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Sail Date: March 2018

Cabin Type: Balcony Stateroom


More like a ferry than a cruise

Review for MSC Fantasia to Mediterranean

altair1 avatar

altair1

10+ Cruises

Age 70s

The food is terrible. Little choice and cheap quality ingredients used and cooked badly - often overcooked. Food left over is rehashed into different dishes next day, for example leftover roast beef becomes sliced beef in gravy next day. I noticed food and drink is rationed in a subtle way for example in the breakfast cereals there are (cheap quality) corn flakes, rice crispies etc and muesli ...
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Sail Date: February 2018

Cabin Type: Balcony Stateroom


Total disappointment

Review for MSC Fantasia to Mediterranean

Kimmy. avatar

Kimmy.

2-5 Cruises

Age 50s

If you want to go away and lose weight then this is the cruise for you. The food is literally no better than 1 star. Staff service is ok but ignore the staff to customer ratio half of them obviously missed the ship, takes ages to get served, a lot quicker getting yourself. We've both had upset stomachs . Ok the cabin not bad, ship tidy, what they don't tell you in the luxury cruise brochure is ...
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Sail Date: December 2017

Cabin Type: Balcony Stateroom


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